Correctional Billing Services

Star Star Star Empty star Empty star
3.0 out of 5, based on 1 ratings and
67 reviews & complaints.
Company Profile
Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757
1-800-844-6591 (ph)
Compare Financial Services
Most Popular | Newest | More Options >
More filter options:
Charges For Jail Calls

KENOSHA, WISCONSIN -- I would like to know why in Kenosha, WI it costs an inmate $4.45 for 15 minutes to call home, which is 2 miles away? Also, we were disconnected at 3 different times and they will not give me any credit for those. It appears on my phone bill (which I faxed to them) at 1:34-1 minute charge, $4.45 / at 1:35-1 minute, $4.45. At 1:36 called again and this time we were not disconnected. Their response was: "there were not any problems in the facility." Well then what the heck is going on? Are they purposely disconnecting people - to get $15.00 per call? This is not happening only to me, but to another person I know also.

Correctional Billing/Embarq payphone service
By -

DALLAS, TEXAS -- Whoever owns Correctional Billing Service should be thrown in jail right alongside our loved ones who have committed crimes! They are criminals. I have dealt twice with these people, ALL of whom cannot speak English very well and you have to strain to understand. My husband is incarcerated. Yes, he did wrong and is now paying for it. I am not upset so much for me as for my mother-in-law.

First, for myself, like I said I have dealt twice with them. First about a month ago. My husband could not get through to me, but could call his mother. His calls to me were blocked. I called my phone company - Verizon who said they did not put a block on my husband's calls to me. I then called CBS/Embarq who said that they were having a system error and it would be resolved within 24 hours and was. My mother-in-law then had a block put on by CBS, saying her phone company won't be handling CBS billing anymore and she HAD to pay with a prepaid account - after 5 months of the bill going through her phone company.

Her, being older and not well, cannot go down to the prison very often as she has health problems. She did prepay with a credit card as she was ordered (and not nicely) by CBS and the block was lifted. She then found out that CBS charged her credit card for phone calls and submitted the same phone calls to her phone company - Verizon also! Double billing I am sure is illegal in all 50 states! She contacted her credit card and the credit card fraud department is now involved.

As for me, I have just been informed by CBS that a block has once again been put on my calls from my husband, because they said charges incurred on April 17th and 18th were rejected from my phone company and sent back to CBS so I MUST open a prepaid account - all because of $3.05! I called my phone company and they said they NEVER sent back ANY charges, they haven't gotten CBS's billing yet, so how would CBS know that Verizon rejected those charges anyway - this being only the 22nd of April? Also, my phone bill is current and they absolutely did NOT send back the charges.

I have been told from my phone co. that CBS has been doing this a lot so they can get you to set up a prepaid account and collect their $6.95 charges every time you put money into your account. I have been paying their bill through my phone company for 5 months now and am always current. I have talked to 5 separate people within a 24 hour period over at CBS as to why a block was put on and everyone gives me a different answer. Someone told me just like my mother-in-law that Verizon isn't handling the billing for CBS anymore (Verizon vehemently denied this).

One guy told me I had already opened a prepaid account, which I didn't. He couldn't tell me who authorized it. Another said I opened it and then closed it out on the same day???? Weird! This one takes the cake - the COMPUTER opened up a prepaid account for me automatically on APRIL 3RD because of charges returned from my phone company for APRIL 17TH & APRIL 18TH!!!! HUH????? I didn't know the 17th & 18th came before the 3rd!! The problem is they have a MONOPOLY and think they can do whatever they wish.

And why is it that they charge larger sums a minute for a phone call in some states than others? Here in Michigan, we pay $1.80 for 15 minutes or 12 cents a minute. I have heard of $1.00 a minute in other states. I absolutely refused to pay the $3.05 until I see my phone bill and make sure they are not going to "double-dip" on me like they did on my mother-in-law. I am being blackmailed because they refuse to take the block off until I pay.

Well, they can keep the block on and until it's taken off I will do things the old fashioned way and write letters. And I will also call The Michigan Public Service Commission, The Federal Communications Commission and the Michigan Department of Corrections - just to let them know that this great system they employ to allow prisoners to call out is a scam. I do believe some sort of class action suit may be the only way to break up their monopoly.

And to all of you SINLESS people who boo-hoo those of us who have loved ones in prison - it is nothing to you now. But when you suddenly have someone you love do something wrong that YOU have NO control over, and all you want is just to hear their voice for a few minutes a week. To let your children hear their daddy's voice - it's not their fault. Then it will become a big deal. These men and women of ours are paying for their crime and so are we, in more ways than one. We don't need your insults on top of our suffering. Jesus forgives!

Being Scammed In California
By -

CALIFORNIA, ALABAMA -- Recently I had charges on my regular phone bill to which I am paying. I get a bill from Global Tel Link on another portion of my phone bill. I call them and they suggest I pre-pay for the calls and put a minimum of 50.00 on my credit card. So I was given the number to Correctional Billing. After a lot of questions I agree and then when I get ready to make the transaction, they say that will be 58.00. Never once did they disclose that until the end of the call I would be paying an 8.00 service fee.

I told her to make it for the 38.00 that I owed on the bill and that I would deal with my carrier and she states that I have to call back in 2 hours because she could not bring up that screen. I used my whole lunch hour doing this and said I would call after work, each time at least a 30 to 40 minute wait.

I started to use the service and then got my regular bill which was crazy, during this time I had many dropped calls and the calls the shorter they are the higher the cost. So I called the phone number to Correctional Billing. I asked them to adjust all the calls that were five minutes or less, because in addition to the calls dropping to my landline, they also have a woman speaking on an automated message that interrupts every 15 minutes and the message lasts for about 12 seconds.

During these interruptions is where I get the dropped calls, because the phone for the inmates monitors the calls in order to prevent three way calling, which if you have call waiting or any services it will end your call forcing the inmate to call back, again another ridiculous charge.

I have had so many that I started to keep track of them at the company's suggestion. So just yesterday I get my bill and I am astonished to see that not only did they bill me through 1-12-07 through 1-31-07 but they never took the charges off. In fact they re-listed the calls and I went through each one and compared, the only calls that were equal or legitimate were the first few down the row, all the rest had the same dates of the calls received, but different times, different amount of minutes and now higher charges. They did not adjust the calls but rebilled them to my regular carrier.

I asked a supervisor named ** and she told me that they took of the connection fee on all the dropped calls, so I asked how much that was and she told me that it was $2.45, so I took one of the calls supposed to be adjusted which was 2.75 and told her that if the calls were adjusted the connection fee that would leave a .30 balance on that call. She got quiet and transferred me to a supervisor named **.

I explained that I did not owe this money and that the charges were all wrong, the calls adjusted were not done so but rebilled to my carrier, I was told the calls were going to be taken off, until that day I had never heard of the connection fee and now they have a block on my phone preventing me from sending my loved one money so that he can buy minutes in there to call me without having to deal with this company.

I explained that all I wanted to do was pay the 12.55 supposed balance and have the block removed. I was told all they were authorized was to take was a 58.00 payment. I responded by telling them that why in the world would I want to make a 58.00 payment when I was already getting raped. I explained that I should not have an overage because when they put the block on my phone I had 13.65 on the account, they were supposed to do a credit for calls dropped on 02-02-07 and they also showed up on my bill.

I have noticed that there are one minute calls that I am billed during hours that I am clearly at work, and am not here to accept the charges. In addition I am a universal life line user and Pursuant to Resolution T-16901, all telecommunications carriers are required to apply CPUC mandated Public Program surcharge rates excluding (1) Universal Lifeline Telephone Service, which I can prove that I have.

I understand that the terms of payment shall be according to the rules, regulations, and laws of the State of California. This precisely why I am making my objection to billed charges and reporting them in writing to Global Tel Link within sixty (60) days after receipt of my bill.

I requested all the rules and regulations on their company sent to my address, she said it would take 7-10 business days. I asked for all charges made to my credit card, and any and all information associated with my account. I then asked for the head of the corporation so that I could file a complaint, she said it was **. I told here that I needed to know who would accept service on the companies behalf, that is when she gave me the fax and PO Box to the company in Alabama. I told her that I am not stupid, you cannot serve a complaint on a PO Box. She hung up on me at that point.

I called back and again I got the first representative and she told me that I had to use their service. If I wanted to pay the 12.55 I could do so through money order and it would take 7-10 days to clear, but that no block would be lifted from my phone even after I paid the 12.55. She said I had no choice but to go through them because they serviced Riverside County. I told her I do not have to do anything, she said "well the good luck getting calls from your loved one" and again hung up on me.

I checked on the address for billing disputes and the rep. gave me the wrong address to send my dispute to, maybe in hopes of me passing the 60 day limit, she gave me PO Box 1010 Selma, PA 36702, when in all actuality it is the above referenced addresses. I am only to conclude that the representative willfully gave me a address that would lead me in the wrong direction. Since under your Rule 2.0 Number 10 it gives another address for handling disputes.

I planned to send the 12.55, and not use their service, the inconvenience of being able to take a payment for 58.00, but not to pay off your balance was unreal, and the fact that they used the same billing dates and calls to rebill for the same dates but at higher charges and all at different times. Out of a supposed 60 calls only 32 were actually valid calls. The thing that burns me up is this company is making money off of other people's misfortune and doing it dishonestly. I am looking to file suit against this corporation, and if my loved one dies because of his heart problem without being able to call home, the issue will change.

I am sure that he will be exonerated because he did not do what he is accused of, but I will not allow this company to make money off of this man's or my misfortune. I owe for certain calls which I can verify through my phone bill. I want a response from someone in your office regarding these bogus charges, I dispute anything 10 minutes and under, these calls are dropped so that the person has to call back resulting in another charge. Service may be cancelled by the Customer by providing verbal or written Notice to the Company, which I elect to do now, for violations associated with the tariffs and the violations and fraudulent use of this service.

Under your Rule 2.0 Number 14, states that "Credit allowance for interruptions of service which are not due to Carrier's testing or adjusting, to the negligence of the Customer, or to the failure of channels, equipment or communications system provided by Customer, are subject to the general liability provisions set forth in Rule No. 18, herein. It shall be the obligation of the Customer to notify the Carrier of any interruptions in service.

Before giving such notice, Customer shall ascertain that the trouble is not being caused by any action or omission of Customer, not within his control, or is not in wiring or equipment connected to the terminal of Carrier." I have made several calls, checked the lines, called my carrier and there is no reason for the dropped calls, the calls are to a land line, and I have made all inquiries in a timely fashion to your company advising them of the problem. However you fail to post Rule Number 18 on your website.

I would also like clarification as to pre-paid use, there is very little associated with it on your website. Which I find disturbing, since most consumers use the pre-paid method and are not told of the connection surcharges associated with its use. In all actuality, the user pays 50.00 minimum fee, but other associated fees which are not disclosed to the consumer are then taken out leaving a very small balance for actual phone use. In addition the representative states that there is a minimum of 50.00 for the use of service, but according to your website the minimum payment to begin service is 25.00 this is also not disclosed to the customer.

The unsuspecting consumer then thinks that this is a more cost efficient way to receive calls from their loved ones when it really is not. I can give you an example, I had 20.00 left on my card and planned to replenish once a week, however before I could do that a block was placed on the phone. I checked my balance and I had a call from the facility, it was a dropped call so immediately after getting this call I checked my balance and the dropped call left me with a balance of 7.00 dollars, it took 13.00 off my pre-paid account which never put back.

Global Tel Link is supposed to provide you with a rate of the accepted call, and your website states that most billing rates are provided during the introduction of the attempted collect call. If the rate is not offered, contact the Billing and Customer Service Department, however the consumer does not know this until after the outrageous calls come in and customer service does not provide this information voluntarily when the consumer begins using their service. I am willing to pay the money I owe, but I want my account seriously looked into, I am sure that with all the people out there it will not be hard to file a class action lawsuit. I am very serious about this matter.

continued how Evercom/cbs works
By -

ALABAMA -- To avoid Being Disconnected to talk on the phone with someone confined in a correctional facility, you must use a touch-tone telephone.
If you do any of these things during the call, you could be disconnected, so... DON'T:
transfer the call
put the call on Hold
use or answer Call Waiting
use a cellular phone (static could cause disconnect)
use a cordless phone
press extra (additional) numbers on the touch-tone keypad
stop your conversation for any length of time (a period of silence may cause a disconnect)
try to make any kind of 3-way call
Why Are Calls Blocked? Calls made from a correctional facility are generally collect calls. You may not be able to accept collect calls for several reasons:
A collect call restriction placed by your local telephone company may prevent you from getting your calls from the correctional facility. You must call your local telephone company to have this type of restriction removed. Please note that once the restriction is removed, it may take up to 72 hours for a collect call to go through.

A new telephone number or changes made to your telephone service (such as a temporary disconnect, changes in your telephone features such as Call Waiting, area code change, etc.) could put a restriction on your line. Please allow 72 hours from the time your number was activated or the changes were made for your collect calls to begin coming through.

If you have received calls in the past from a facility handled by Correctional Billing Services but no longer can, you might have exceeded your payment verification point. Call us at 1-800-844-6591 for additional information.

If you have a new telephone number, it is possible that the previous owner of the number requested a restriction on the line. Call us with the date when you received the number from your local telephone company, and Correctional Billing Services can remove the restriction
How to Block Your Line If you would like to prevent collect calls from a correctional facility (handled by Correctional Billing Services) from reaching you, please call us at 1-800-844-6591 and a representative will work with you to place a restriction on your line.
There is no charge for a restriction. We make every effort to stop the collect calls; however, we cannot guarantee this service for correctional facilities that we do not serve. If collect calls still come into your home from a correctional facility more than 48 hours after a restriction has been placed on your line, please call us at 1-800-844-6591 or send e-mail to to see what more can be done to prevent the calls from reaching you.
About My Bill When an inmate calls your number and you answer, you should hear a brief message that identifies the call as being collect. Information about the name of the correctional facility or the name of the inmate may also be provided. You will then hear instructions to press a button on your touch–tone phone or say "yes" to accept the call. If you do not accept the call or if you just hang up, the call will not be billed to your number.
Calls will appear on your bill only if someone accepts the call. If you don't recognize the calls on your bill, please check with other members of your household or business (or anyone else who may have access to your telephone) to determine who may have accepted the call.
Rates-Due to security considerations, the corrections industry typically requires that all calls made by inmates in a correctional facility be collect calls. The intent is to ensure that all calls are positively accepted by the called party. This ensures that harassing or unwanted calls are not placed to witnesses, lawyers, judges, or others. This also allows friends and family members to manage telephone bills because they can choose to not accept calls with their associated charges. Collect calls are considered "operator-assisted calls." The cost of providing operator assisted calling is substantially higher than the cost of providing normal or long distance calls because special equipment and services are required (equipment and maintenance, billing validation, collections, customer service, etc.).
Additionally, there is a surcharge applied to this type of service which is in addition to the applicable per-minute rate of the call.
Individual calls from a correctional facility will usually have a time limit which varies depending on the facility. While another call may be made to the same number, the surcharge will apply to each call.
The contract to provide collect call phone service to a correctional facility is usually granted based on competitive bids solicited by local, state, or federal authorities. Bidders must meet strict requirements which ensure that they can provide the necessary level of security while providing competitive phone service.
Evercom's rates are competitive and comply with all applicable state and federal regulations.
To request rates use this form
Account Charges You can check your charges with Correctional Billing Services 24 hours a day, 7 days a week using our automated service at 1-800-844-6591. If you make payment before your charges reach or exceed your payment verification point, it will prevent a restriction from being placed on your line.
If a restriction is placed on your line because you have reached or exceeded your payment verification point, you will need to pay your bill in full before we can remove the restriction.
Local Telephone Payments
If your local telephone company has blocked (restricted) your line from receiving collect calls, you must pay your local telephone bill to remove that block. You should also notify Correctional Billing Services to ensure that we do not restrict your line from receiving collect calls. To report a payment or discuss a restriction, call us at 1-800-844-6591. You can report a payment by faxing a copy of your payment receipt to us at 1-800-578-2627.
Correctional Billing Services (CBS) offers a pre-paid plan that can prevent your line from being restricted as long as there are available funds in your account. Here's how it works. You sign up and send an initial payment of a least $50.00.
Our automated system can notify you when you need to make additional payments to prevent your line from being restricted. Payments must be a minimum of $50.00. If you choose the prepaid plan, you will not receive any further charges on your local telephone bill.
Payments on pre-paid accounts can be made through Western Union® online.
Or, you can pay in person at a Western Union Agent location near you

How Correctional Billing/Evercom Can Control My Home Phone!!
By -

MACUNGIE, PENNSYLVANIA -- Recently I have a sister who was picked up and is presently in a correctional institute. She kept trying to call me collect, and I know I have no block on my phone and was getting frustrated calling my phone company etc, trying to find out what's going on, I will accept her calls, but she couldn't get through.

Finally a few weeks go by and I receive a call from a company to call them "about someone calling from a correctional institute," so when they called of course I stayed on the phone and pressed whatever key the automated service told me to, and lo and behold I get a person, or I should say she portrayed herself at the time to be one, and she proceeded to tell me that I must "go through her company to receive any calls from my sister in Florida," and she told me to "give her my credit card etc," and charged another fee of $8.00, I guess for her pocket, for "handling fees" then when she told me the amount it would cost per phone call.

I asked why so much almost $30.00 a call, and my mother accepts a few calls from my sister at a third of the price I have to pay, she said "because you're in PA! And we don't have that contract yet!" I told her the wrong people are in jail, now after one week she had gotten deathly ill in jail, and tried to contact me yesterday, again today, and no calls will come through!

So what did this company do, I can't even get a phone number for either, I called national information, no listing, I finally tried the internet, and I found them, but no phone number to call them. They have job offerings, and all the bull, but no number to contact them.

First of all to all the so called human beings that work there, I wouldn't work for your company for any amount of money, because I have a heart!!! You should all be ashamed of yourselves for ripping families off that are already dealing with their loved ones that are away, guilty or not, and for trying to break the families that are trying to be there for them, instead you are making it financially impossible, and if this is America, where is our freedom to have control over our own home phone?!! You people do and are holding us all up for ransom, at your demand of payment to talk to out love ones, who are victims of the system!

What has happened to this country and people with no heart and no compassion, just the almighty dollar! You people from Correctional Billing/Evercom should be ashamed of yourselves and remember it could happen to you and yours, what goes around comes around, and you think you have all the power, well think again!! You're a disgrace to the American public, "claiming to be provide a service"! A service to yourself that's about it! And you're getting away with it, well I won't quit till I write and call who I have to, to put a stop to you thieves! And I will find out how to get hold of you, even though you don't have a number posted! Sincerely, one pissed off customer.

terrible customer service skills

DALLAS, TEXAS -- My name is **, and I am writing in reference to an experience I had with one of your workers on the morning of July 15, 2003. I just want to start off by saying that I was very offended by the manner in which the representative
conducted himself. He was very rude, cocky, belligerent, and inattentive.

I'm not sure if it's just me, but I was under the impression that occupations in customer service called for good listening skills. However, he seemed to be so preoccupied with hearing his own voice that he lacked to comprehend what I was requesting.

During the conversation I could hear myself begin to raise my voice in return due to frustration, however, I was able to refrain form lashing out in ignorance. I could see that we were headed nowhere and decided to end the call, but not before requesting the worker's name and a number to call for complaints. He refused to give me a number and
full name, saying "** is enough." I asked him how to spell it and he sarcastically responded, "You don't know how to spell **?" Contrary to what Mr. ** may believe, there is no one universal spelling of the name, and I questioned in order to be sure, rather than assume.

He then repeated the spelling over and over. "That's ** with a Y and one R." I took this gesture as a sign of him underestimating my intelligence, or rather overestimating his. I can honestly say that from start to finish of the conversation, the only decent thing said by Mr. ** (one R and a Y) was "May I help you with anything else Ma'am?",
and even that was said with a devilish undertone.

As you can see, I was in no way pleased with the service provided to me. Despite this fact, I still had a situation to rectify and I took a chance in speaking with another one of your representatives by the name of **. ** was actually able to bring closure to the ordeal in a matter of just a few minutes. She was kind, understanding, attentive, and
willing to provide the exceptional service that ** seemed to not even attempt.

I believe that he could definitely use a few pointers from this woman. I'm not sure how long ** has been a member of your establishment, but someone should inform him that good work performance is not judged by time served, but rather quality. And if that episode I experienced with him was a display of his usual performance, then he is striving.

In saying all of this there is one thing that I would actually like to thank ** (one R and a Y) for. I thank him for testing my faith, and forcing me to prove to myself that in being humble, I am the better person. In times like these I don't need to react in anger, but instead pray for patience and strength to hold my peace. I was taught to always treat others as I wish to be treated myself. So instead of turning my nose up over Mr. ** (one R and a Y). I am going to pray for him also. And if he doesn't do the same himself already, than maybe he should try it some time.

Who is allowing this company do business?
By -

I opened an account with this company about 6 months ago and had nothing but problems with this company. There were problems with the online services, the phone system, the chat option, and I couldn't even use my credit card to make a payment. I had to speak with a supervisor who didn't even resolve my issue. I was told to call BillMatrix. As a customer why should I have to call your company's processing provider? But I did because as you know if we want to talk to our loved ones we don't have a choice but to use this company, and it is very apparent that that is why there is no help or support for the customers.

The processing company said they didn't refuse my payment, "call CBS back". So I call back. They say call them or my financial institution. I do both nothing is resolved. No one can figure out the problem nor did they try. I closed my account a few months ago because of how frustrated I was with this company. Now I re-opened my account and it;s even worse. I still cannot use my credit card, make a payment online, get through to a human being through your "customer service" number.

This is the worst customer service I have ever experienced. There is no empathy or service for that matter from anyone at this company. I would hope they care about their company and customers, even though we have to use their service every business person knows you don't have a service without customers. I have been hung up on when I was supposed to be transferred. On the chat option they gave me the wrong phone number and then disconnected me. UNBELIEVABLE.

This is the only company I can used to talk to my fiance and I haven't talked to him in 5 months because of this company. Worst service ever. I don't understand how this is even legal. Send all your complaints to the Better Business Bureau.

Waited 2 Months For Papers
By -

P.O.BOX 650757 -- I was last on here. Talking to you about drop calls and when they drop, you still are paying for them. You will see them on your bill but will not see the drop or disconnect error on your bill. I'm just now getting a paper from Correctional Billing Service, to let them know when the phone calls where drop, but the key is this. Talk to your love one and max how many call he can do, if the drop call never hit you, you've been lucky, but if they have, please take the time out and call, talk to Mr. ** or Ms. **, supervisor and manager. I had to call several times so when and if I continue them to court, on small claim, it will be in the books or records.

Now to say all this make a list of times of drop calls, time and date. When you call and report it ask for ID # and name, time you talk to them (US military time), they go by that real good and then write the 800 or 877 #. You call to and from home or cell. For example I allowed my husband to call home 7 time in a month, that's twice a week or however he uses it. It's to be 7 times at 6.49 for 15 minutes plus a 1$ some odd change more for taxes. Huh????

Yes, it is, here the kicker. You get your bill and see all these phone call accepted, but you don't see the drop calls. False! You do see the drop call, only you are being charged for them, so if they have to send you a paper as they did me to get my permission to listen to our conversations?????? Just to get accurate, I find that a problem they are not accurate on our bills, you never can get past Mr. ** or Ms. ** but I found a way. Call BBB and you will get the CEO of this. I have information, I will blog it next time sorry it not with me, remember you are still being charged even if the phone is hung up from a drop call. Time is still ticking.

... all the negative complaints
By -

I had never had a problem with this company. I've been using them for several years since there is no choice. My son is incarcerated, therefore, I am in the mercy of this company. But either billing through my local phone company for years, or most recently, I've set up a cell phone account, my bills and usage are always correct and accurate!

I like the latter system better. My son can now call me anytime, anywhere and cheaper by $2. It's convenient and portable. I prepay any amount I want, plus $6.95 one-time load fee. My son can call my cell phone anytime, anywhere I'm at until the amount I loaded into the account is gone. At that point, I can re-load money into the account again. To keep from paying too many load fees, start out, say, $100. The more money you load into the account, the less you have to pay the load fee since it is charged each time you load money into the account.

I've talked to their customer service a few times, everyone had been nice and helpful to me. I think people that have problems with them may not have treated them as humans. Don't forget that they are humans too and treat them with respect to get their respect. Talk to them kindly and I bet you'll get what you want.

Extortion, Monopoly, and unfair rules to make more money
By -

I am writing this review to see if there has been anyone to actually DO something about CBS taking advantage of families already in despair. I'd love to know if anyone has been successful in getting something done about this company.

Since this IS a review board, I'll go ahead with a short review. I have a long list of complaints, but I'll just give the most recent. I have VOIP phone service (OOMA), and I am able to purchase a local number through OOMA to where my sister is incarcerated. This worked fine for quite some time, as it is $3 each time she calls. This is still expensive two-three times each week, but it is bearable.

I'm not sure how my account looks different on their end, but they somehow knew I used OOMA. They said your phone company uses "call forwarding", so I can't use it. They suggested I get a new phone company or one of their new cell phones.

I will say that the customer service reps have been much more polite over the last 6 months, so I gather there have been some changes there. However polite, they were not very helpful in this case. I asked to speak to a supervisor. He told me how my phone company offers a "security risk", because they can't tell who the call is coming from. I told them that my name appears on the caller ID, and that my address is on the account like any phone. The only difference is that it is local, and I live an hour away.

He THEN told me that they don't make enough money doing it that way, and that that my phone number would be permanently blocked. He said I'll have to get a new number, but that would probably be blocked too. He said I'll have to switch phone companies or use their new cellular service.

When you play by their CRAZY rules and hoops for years, and it comes down to them just wanting more money, I believe this is sickening! I HATE when people are bullied, especially people who are already down and taking a major hit. I could go on with other instances, but I'll spare you for now. If anyone has useful information about what rights we have an what we can do about these unfair practices, please let me know.

Top of Page | Next Page >