Correctional Billing Services - Page 2

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Extortion, Monopoly, and unfair rules to make more money
Posted by on
I am writing this review to see if there has been anyone to actually DO something about CBS taking advantage of families already in despair. I'd love to know if anyone has been successful in getting something done about this company. [snip]

Since this IS a review board, I'll go ahead with a short review. I have a long list of complaints, but I'll just give the most recent. I have VOIP phone service (ooma), and I am able to purchase a local number through OOMA to where my sister is incarcerated. This worked fine for quite some time, as it is $3 each time she calls. This is still expensive two-three times each week, but it is bearable.

I'm not sure how my account looks different on their end, but they somehow knew I used ooma. They said your phone company uses "call forwarding", so I can't use it. They suggested I get a new phone company or one of their new cell phones.

I will say that the customer service reps have been much more polite over the last 6 months, so I gather there have been some changes there. However polite, they were not very helpful in this case. I asked to speak to a supervisor. He told me how my phone company offers a "security risk", because they can't tell who the call is coming from. I told them that my name appears on the caller ID, and that my address is on the account like any phone. The only difference is that it is local, and I live an hour away. He THEN told me that they don't make enough money doing it that way, and that that my phone number would be permanently blocked. He said I'll have to get a new number, but that would probably be blocked too. He said I'll have to switch phone companies or use their new cellular service.

When you play by their CRAZY rules and hoops for years, and it comes down to them just wanting more money, I believe this is sickening! I HATE when people are bullied, especially people who are already down and taking a major hit.

I could go on with other instances, but I'll spare you for now. If anyone has useful information about what rights we have an what we can do about these unfair practices, please let me know.


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User Replies:
Anonymous on 01/16/2010:
noandyes. who are you to judge another that you don't know from adam? there's no need for that here, so knock it off. the review is not about what the sister did to get herself locked up.

the review is about the outright thievery these companies are getting away with and it's ridiculous. obviously someone's making money that shouldn't be or the gov't woulda stepped in by now and began stricter regulations.

Anonymous on 01/16/2010:
It sounds like the FCC should be alerted to these practices. They're charter is to foster competition to keep prices down for consumers. They are supposed to shut down monopolies wherever they occur. It should be the same for communications with incarcerated persons.
Anonymous on 01/16/2010:
Ummm.yeah...addy needs to remove the advertisement for the OP's "services" in this review.
jktshff1 on 01/16/2010:
KJ, I see where you are coming from but, the gubment is making money off the programs. From what little I can find out, a portion of the proceeds goes to the facility being called for "administration" fees. I appreciate the "donations" to the incarcerated's upkeep.
Personally, I have no problem with this type of program. (yes I've had someone incarcerated and just did not call them). It's called paying for the crime. Yes the family or friends did not commit the crime and my sympathy goes out to them. but the one they need to be complaining to and the one to blame for their difficulties is the incarcerated one.
abuscemi on 02/27/2010:
My husband recently got incarcerated for 6 months and a 15 minute phone call is $15.00... They want to isolate the inmates, make it impossible for them to know what is going on in the real world... let them speak to their children, families!!! I understand he made a mistake and he is where he is for a reason, but completely taking them away from everything isn't rehabilitation it makes things worse... I don't know what our rights are but I'm determined to figure them out and try to make it easier for these people to stay in contact with their loved ones... I consider it double dipping, not only do I have to pay my phone bill I also have to pay a 5 dollar connection fee, 0.69 cents a minute.. and have to prepay for the calls and get charged 8.00 to add money to the account..
PepperElf on 02/27/2010:
actually they do not block communications. USPS is still an option, though it takes more effort
Anonymous on 02/27/2010:
Abuscemi... you can still write letters to him. That's what they did in the "olden" days. What about visitations?
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Something Needs To Be Done!!!!
Posted by on
I paid for collect calls. During many phone calls I had dropped call after dropped call. I had to call in and ask for credit for everyone of them. They would only give me credit if the phone call was immediately returned.
On 3-30-08 at 8:04 pm (duration of phone call 11 mins) and on 3-30-2008 at 1:47 pm (duration of phone call 15 mins) there was repeated distortion on the line. I could not carry on a conversation due to this distortion. I stayed on the line hoping it would stop. When I called the company regarding this issue, the said yes we are experiencing problems right now. When I asked for a credit they told me to fax in a dispute. It took me five times to finally get the fax to work. I gave them one week and called back then they told me they didn't receive my fax. They agreed to email there many office for me in regards to this. They told me it would take two weeks. On April 29th I had to call back in for other dropped calls and I asked about the calls from 3-30-2008 she said the investigation was complete and I would be receiving a full credit for both phone calls but to allow 24 hours for them to post.

On April 30th I called back when that had not posted. I was told they were busy dealing with other technical issues that day and to call tomorrow. When I called on May 1st they informed me that now there investigation showed that there was no issues with the calls and since I stayed on the line hoping it would stop I was responsible for the calls and that no credit would be issued. I explained that I didn't receive the services for which I paid and they said there was nothing they could do.
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We Must Start To Organize!!!
Posted by on
SOUTH BEND, INDIANA -- It really doesn't matter what they did to me it's the same thing they do to all of us. Rip us off and make mistakes that cause us not only anger and frustration but some of us deep depression and anxiety day to day. Why are they doing this? Cause they can simple as that and if we don't try to stop this practice it will go on and on. More abuse and discrimination for future people that haven't got a clue what's in store for them when they try to connect with another human being that needs to hear a friendly voice. Just because we want to talk to someone in jail does not mean we have to receive such poor expensive service and when we complain there is no one even accountable and they don't give a diddley anyway. They allow the reps to talk in a disrespectable condescending morally abusive way. This poor type of employee has to be because they pay poor wages and don't have any quality assurance practices in place cause guess what... they have a monopoly. You have no choice and they know it and it means more money in the pocket of the owners to hire ignorant low wage workers. Now those of you who work for CBS will be all up in arms and try to blame us the customers and that just confirms that you don't really hear what is in this web site. The mistakes you have made that causes us great pain and even defeat and that your allowed to continue to do this. If your reading this you've come to this site to report outrageous mistakes and you believe someone cares..this company doesn't care but all of us care and we must do something. The problem is we are not united. I read over and over about joining a class action suit but no one takes the ball.

We need to start a web site that we can talk to each other and unite and form a plan there are a lot of things we can do if we unite. You know in your being this bloated corrupt practice has to stop. I admit I am computer skills lacking and I don't know how to start a web site. This site is not very helpful cause we can't unite. We are human beings and should expect to be treated fairly not made to feel exploited and responsible for substandard treatment because we want to talk to a human behind bars. I think if we could unite and we have some numbers we can all write, call, email different people, places to start to bring down this Goliath and expose this corruption. It's been done before. [solicitation snip]
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Principissa on 02/06/2008:
You know my little brother was in prison for almost three years for burglary and drug possession. It's prison, not the Hilton. People who break the law should not be afforded the luxuries of the law abiding citizens who don't. Yes, this company may be corrupt, but really, you can always just use a good old pen and paper to communicate with your loved one. It's cheaper and a lot less stressful. My tax dollars are paying for your loved ones meals, clothing, and shelter, and I honestly don't care if they can make and get phone calls. As I said, I know your situation, I've been there.
Anonymous on 02/06/2008:
Where was all this outrage when your beloved was out committing crimes? I think Prin (as always) says it well. You are not likely to find a lot of sympathy on this matter. Sorry.
Anonymous on 02/06/2008:
State sponsored exploitation for private profit of anybody is wrong whether it be an orphaned child or an inmate. This is not about the exploited it's about the exploiter.
Anonymous on 02/06/2008:
Putting feelings aside, if a company contracts to provide a service they should provide the service. These Correctional billing folks should provide the service people are paying for or get out of the business. It looks like a fairly straight forward business model. Why do they seem to go out of the way to make it such a nightmare for people that want to use it?
jenjenn on 02/06/2008:
Go Princi!
fascismsux on 02/06/2008:
principissa - I'm just wondering , What other LUXURIES do ya think we should deny the inmates ?
and I'm thinking, if you agree that the company is corrupt , how can it be alright that they get to enjoy the luxuries of non-criminals , when they themselves are acting criminally (monopoly, extortion , robbery)?
act -If you really want to do something , I would suggest searching the internet exclusively for people who have shown interest in this specific topic and organising them.
Principissa on 02/06/2008:
Facism, as I said, my little brother was an inmate. He stole a car (grand theft auto), vandalized a house, stole 3 tv's, a dvd player, an xbox, jewelry, and money. He got caught with illegal substances totaling over 2 thousand dollars. Federal agents came to our house because of the stolen property that he hid in his bedroom. I was alone with a 3 month old baby and had men with guns going through my mom's house, my baby's room, my belongings, and asking me if I knew where he hid those things. I am also a victim of one of the most heinous crimes you can commit against a child. I have no sympathy for inmates PERIOD. I dare you to ask anyone who is the victim of a crime, especially one like mine how they feel about an inmate. I have no sympathy for them at all. The only thing an inmate needs to serve his time is his prison clothes, which tax payer dollars pay for, the bed they sleep in, which tax payer dollars pay for, the food they consume, which tax payer dollars pay for, and of course the bars that keep them secured, which the tax payer dollars pay for. That is all they need. Most tax payers can't afford HDTV for themselves so why in the world should a convicted criminal be afforded a luxury and honest law abiding citizen cannot? Sorry, no sympathy from me. Should this company go out of business yes, they should treat people better. If people stopped using other means, like the high speed internet the county jail has here, you know that we pay for, companies like this would go out of business.
fascismsux on 02/06/2008:
I do sympathise with you - your experiences sounds terrible . But to put all imates in such a category as deserving all that is extreme . Total isolation will just make them all irrepairably crazy and bitter. How many inmates are innocent ? They don't deserve any mistreatment whatsoever . Do they? I see stories of dna tests setting inmates free from death row .In my state we once had an official(Fred Zain , I think his name was ) imprisoned for falsifying evidence to convict hundreds of people (maybe more ). I'm trying to recall the name of that little tx. town where a white rascist undercover cop framed a very large number of blacks for drug dealing (it was about 3 years ago, the name escapes me ) But they were luckily set free.
fascismsux on 02/06/2008:
There are also rumours of similar things going on in my state now , but guess what , Our govt and media are so curupt that we will probably never know the extinct of it .I've never been in jail or even visited one , but I do know that it only takes a little insight to convince anyone that most(maybe all) of the people who write the laws are themselves criminals . And then you have the petty criminals and mentally challenged people who are incarcerated with the hardened criminals , that aint good . but its a good way to turn a harmeless person into an angry sob . I agree that wasting tax dollars is bad , but I cannot fixate on those dollars spent that might rehabilitate a wayward soul without first contempating those trillions of tax dollars wasted to build nuclear weapons and others which we used to terrorise foreign civilian populations while our super-criminals steal their resources .
Anonymous on 02/06/2008:
Fantastic comments fascismsux! I totally agree.
Principissa on 02/06/2008:
Facsim, I'm sorry, but we don't see eye to eye on this. As much as I try. I've seen stories as well and I firmly believe that people are innocent until proven guilty. I in that respect when an innocent man is incarcerated, and he is proven innocent he should be freed and given reparations for his incarceration. When I was little I would get "grounded" for breaking curfew, fighting with my siblings, bad grades, lying. I would get sent to my room, no phone, no TV, no friends, and no radio. I was totally isolated for those few days, weeks, whatever and I'm a law abiding citizen. Prison is a punishment for doing something wrong. Not a five star resort in Maui. You don't get sent to jail for being a model citizen. As I said, if it's proven your wrongfully incarcerated, more power to you, sue them for all they got. If not, well I guess you are where you need to be. By the way, I don't trust politicians, never have never will. I think they're all pathological liars.
Anonymous on 02/06/2008:
With over 2 million people incarcerated the US has the largest documented prison population on the planet. Consider this... The People's Republic of China ranks second with 1.5 million of course China has over four times the population.

Somethings not adding up here.
Anonymous on 02/06/2008:
Three strikes and your out seems to be filling the cells a little better than they had planned?
bill on 02/06/2008:
Well said Princissa.
old fart on 02/06/2008:
I think everyone is missing the point here.. this poster evidently has a beef with the way the correctional system allows it's inmates to communicate. I know that it's expensive but unfortunately the penal system is for is for the purpose of isolation and had the prisoner had thought about that "before" committing a felony there would be no problem..
The best way to see your loved ones is to stay the heck out of trouble...
In short, I agree with Princi...
jenjenn on 02/06/2008:
You're right Princi - I don't have HDTV...I don't even have cable!!! BUT...I DO get to talk on my phone. :}~
Anonymous on 02/06/2008:
jenjenn, don't talk on the phone when there is a storm going on!
old fart on 02/06/2008:
BTW... did everyone notice the "solicitation snip" at the end of this review?.. Admin's on the ball..
fascismsux on 02/06/2008:
OL FART--- your last post does stink a little .So youre saying that Imposing financial burdens on a now-single wife, probably with kids , or on the parents of the inmate is proper punishment - I disagree and I think those are the ones that would suffer cuz the 'criminal' himself , is most likely broke , after the lawyers and all that . This aint about punishment - Its about the system preying on weak people and keeping them down when they are already pretty damn down. But last I heard , we have killed 1,000,000 Iraqi civilians and we don't care about that , so , this particular predation is probably not likely to get much attention either .
Anonymous on 02/06/2008:
Fasci - "imposing financial burdens on a now-single wife"?? That's a bit extreme, considering we are talking about a phone call. She doesn't have to spend the money on a phone call. Really - that is a luxury. If it's a financial burden - don't make the call.
fascismsux on 02/06/2008:
cherpep- well , if youre only in prison for long enough for there to be a need for 1(one) phone call, then it wouldn't be a big deal I guess . But lack of communication with loved ones
could be considered at least a mild form of psychological torture especially when its totally unnecessary .
How much are these phone rates ? I recall hearing they were quite rediculously high .Its easy to imagine lots of ways that the lack of communication would create problems .Why create problems for people who already have such problems that they require incarceration ?
GothicSmurf on 02/06/2008:
When we were growing up my mom told us, If you ever go to jail, don't call me. When my sister went to jail, she used her one phone call to call me. She asked me to tell my mom and I told her nope and hung up.

The second time she went to jail, she called my mom direct and my mom hung up on her. LOL.

After that second call, my mom looked at me, shook her head and said, "I always thought you would be the one to go to jail... but you never did. You walk that fine line, but you never have." When my sister walked in the door I did the I'm-the-good-daughter dance. My sister didn't think it was funny, but I did.
Anonymous on 02/06/2008:
Told our kid's the same thing. If you get picked up for anything don't call home. They never were and never did knock on wood.
Anonymous on 02/06/2008:
LOL, GS. That's a line for a greeting card! Congratulations daughter!! ^^open card^^ I always thought you would be the one to go to jail! Love, Mom.
fascismsux on 02/06/2008:
GothicSmurf- (that's a cool name )tuff luv is necessary with some people sometimes , I think . But what if your sister hadn't deserved to go to jail ?
What if you and your mother new that she was in jail cuz someone lied and said she did something that you know she didn't do ? Would you still refuse to take her call ? Would you sleep well knowing that she was all alone in a barb-wired fortress inhabited by sexual predators, lunatics and people with tasers and sticks and weapons ?
Would ya want to call her ? would ya be upset if ya
couldn't ? Would ya be upset if paying the phone-bill to do that meant less groceries ?
Principissa on 02/06/2008:
LOL cherp!

My mother said the same thing to us, if you get put in jail, call the "friends" who got you in the mess in the first place to bail you out.

A stamp and a piece of paper cost much less than a collect call.
GothicSmurf on 02/06/2008:
Thanks for the compliment. I know the reason she went to jail and she more than deserved to be there. We didn't refuse her call, we just didn't talk to her. And if you broke the law, take responsibility. I cannot take food away from my son to afford someone else the luxury after they did something that was illegal.

What if your person lied about the police being lied to for fear of getting in trouble?

Cherpep- LMAO! That's freaking great! I'm going to put that in my blog.
Principissa on 02/06/2008:
Facism, in my case as I am sure for others, less groceries means we can't feed our kids. My kids come before anyone incarcerated, even my own husband. If they are innocent prove it, if they are guilty, like I said, they are where they belong. Prison is supposed to be for rehabilitation, not a vacation. People in rehab aren't allowed to get calls as it interferes with their treatment. They are allowed to get letters. That's it. So why is it that a person who is incarcerated (by their own doing) is owed more rights and more luxuries than people who don't break the law? In your eyes they should get treated like guests when in reality, they are sick and need to be reconstituted so they can fit into mainstream society.
GothicSmurf on 02/06/2008:
Good point Princi- The only thing inmates are REQUIRED to have is: Food, shelter, and medical care. Everything else IS a luxury, sorry.

You don't NEED a phone to survive, you don't NEED a TV to survive, you don't NEED books or anything else. Wants and needs are two different things entirely.
Anonymous on 02/06/2008:
Letters -- phone calls?? what is the difference. Okay, so say in addition to Evercom controlling the phones they also started handling the mail... and the cost to send a letter went up to 50 bucks and that letter took six months to arrive to the recipient. Then would this be a valid complaint.. Nope, I doubt it because screw these people and the horse they rode in on... Let corporate thugs rape them and their families because they deserve IT. I'm not a Christian but there is a NT bible verse that I do love and it fits here...

"I was in prison, and you came unto me. Verily I say unto you, inasmuch as ye have done it unto one of the least of these my brethren, ye have done it unto me." - (Jesus Christ) Mathew 25:36,40
Anonymous on 02/06/2008:
I'm backing Stew on this one.
GothicSmurf on 02/06/2008:
Did I ever say I agreed with what this company is doing?

Not at all, but some people are treating it as a life and death situation, when it's not. The point of going to prison is that you are no longer a "free" person and all your rights are taken away.
Anonymous on 02/06/2008:
We are talking about using a phone. I don't believe that it is a form of cruelty when a person cannot use a phone.
fascismsux on 02/06/2008:
Principissa- what if you and your husband were in business together - lets say you ran a computer repair shop -(that's what pays the bills and buys the kid's groceries) he did all the bookwork, ordered parts and such- You did the deliveries, pickups and specialised whatevers, but you divided the labor . (hes in jail now for whatever ) So, now ya got to do it all or don't get paid , ya don't know where the records or parts are for this client and that one , don't ya think it would be best if you could call and ask him questions.
most of the rest of what you said was too bs'y(is that a word) to respond to but , as for this part
RE:--'In your eyes they should get treated like guests when in reality, they are sick and need to be reconstituted so they can fit into mainstream society.'
I can only refer you to what I said earlier about the fact that we have killed 1,000,000 Iraqi civilians ! This is what our mainstream society allows - Any one who wants to fit into that (mainstream society)should themselves be incarcerated , I think .
Principissa on 02/06/2008:
Facism, if my husband and I were in business together, and for some reason he went to prison, well I guess I better learn how to run that business PDQ. If my husband ever went to prison, first off I wouldn't want to talk to him because I'd be there myself, second he would no longer be my husband because I refuse to associate my children with a felon, regardless if it is their father. I spent close to 7 years working, running a house, and taking care of two kids while he was deployed. If I can do that I can run a business.
As far as the Iraqi situation, my husband is a decorated veteran, I refuse to comment. We're talking about American citizens in American prison. Take that as what you will, that is my opinion, those are my beliefs, and from a victim's stand point they will NEVER change.
jktshff1 on 02/06/2008:
I told my kids the same thing that Gothic's mom did with the exception that if they did not do what they were blamed for, then they were being punished for something they had done and not got caught.
Tell ya what,
Take this debate about "poor prisoners" to any other country in the world and see how far it gets ya.
The main word is "documented" prisoners. All of ours are.
Anonymous on 02/06/2008:
It would be 'nice' for her to call him. She can, but she has to be willing to pay for it, or use another method of communication, like a visit or the mail. Again, not being able to use the convenience of a phone is not a cruelty or substandard care.
Anonymous on 02/06/2008:
The point of this review isn't whether prisoners should have phone privileges or not. If somebody was complaining that prisoners didn't have phone access then I'd say 'so what'. A phone is indeed a 'luxury' not a need. The complaint isn't about convict phone privileges though.. rather it's about the practices of Correctional Billing.

I say yank the phones all together but Evercom (Correctional Billing) has too much political clout for that to ever happen. Funny.
Anonymous on 02/06/2008:
Stew, I guess I'm not clear on the difference. Do they have to pay for the phone service even if they don't use it?
jktshff1 on 02/06/2008:
stew, good point.
the poster has the idea of organizing the ranks for better service. Pretty good idea, but don't go whining about the situation that the prisoner got the family or friends in.
I think that the main point of the replies is that the majority of people out there already think that prisoners have too many medical, exercise machines, tv, stereo, early release, etc.
Does this Country's judicial system have problems? Yes it does, but compared to the other systems around the world, which other one would you prefer to be tried by?
act on 02/06/2008:
I think the point is being missed here, it's not so much as if an inmate should or shoulden't receive calls its about a company with a monopoly that is not subject to normal rules and regulations. They can charge what they want and can treat you how they want and guess what its NOT the criminals who are subjected to this its law abiding people. The real issue is getting clouded by some of you that obviously have a guilty until proven guilty attitude and I suspect are assuming how you would act if your loved one was incarcerated. Until that happens you can't know how you'd really react and this family member is someone like your son or daughter that you love unconditionally. Anyway it's not their rights we are discussing its the peoples rights to reasonable charges and fair treatment ie: the paying customer. What is this web site anyway? Is it to unite against a company that exploits or a I hate criminals web site? I'm new here and I don't know. If this is the site to organize I want to join. If its another you to deserve bad expensive rude treatment cause YOU want to talk to a person behind bars then I'm at the wrong web site and would someone direct me to the right web address?
Anonymous on 02/06/2008:
act - I agree with most of what you wrote and I can understand your emotional investment BUT slow down on the site bashing.. Here on my3cents everybody has a right to their opinion (with the exception of ejack).. some agree and some disagree. Ain't nothing ugly about dat.
Anonymous on 02/06/2008:
As usual, Stew is the voice of wisdom and reason. Best answer, friend.
jktshff1 on 02/06/2008:
act, stew put it right.
This is a "general" complaint and posting site for anything that irks someone or for someone who would like to compliment a business.
It's easy enough to start your own website for this particular complaint, directed at the companies that provide the service you are complaining about Correctional Billing, Global Tel, etc. There are enough people affected to generate quite a web of support.
Good luck.
That is probably what you need to do.
act on 02/06/2008:
for thoses of you on this web site that is supposed to be about correctional billing. Why are you here? If your not calling anyone in jail and you are never going to call anyone in jail. you have no grievence to air and nothing to change. What is your purpose in being here? Be honest.
fascismsux on 02/06/2008:
act- what is the company charging ?How much$$$$$$ ?
Anonymous on 02/06/2008:
I am here 'to learn, interact and voice opinions regarding companies, products and services in our open community' - exactly what is for.
Anonymous on 02/06/2008:
act -- Honestly, I'm here for the entertainment value and if I happen to learn a little something from time to time (and I do) then all the better.

ACT - you do realize your complaint is sandwiched in between a gender confusing newly wed complaining about Hilton and somebody else tossing rocks at Wells Fargo for auto loan fees.
act on 02/06/2008:
the company charges you 8 dollars to take your money over the phone and 3.99 to put the call through and then .89/min plus taxes and if you request a refund it costs you 2.99. Someone suggested this isen't the right web I've been looking and that's part of the problem I can't find one. I thought this was it.
act on 02/06/2008:
Sorry I did not know this was a general complaint about anything site. I thought I finally found the hook up to act on a corrupt business but its just another dead end.
Principissa on 02/06/2008:
These people are crooks act. My point is if you want to put them out of business, don't use them. By the way I'm here to help other's, give them my opinions and advice, and defend the little guys in this corrupt money hungry society. By the way, when my brother was locked up I refused to talk to him and take his calls. Much as it killed me.
fascismsux on 02/06/2008:
act- well, keep looking cuz , you always find what youre looking for in the last place you look ! this just wasn't it ! maybe the next one will be ?
Slimjim on 02/06/2008:
Act, just because fees are exuberant doesn't mean they are crooks in the real sense or that you have any legal recourse. It is the market cost of making a phone call to an incarcerated inmate. Evercom is the same way. Be glad you have an opportunity to call at all. It wasn't always an option.
Aerocave on 02/06/2008:
Stew: I am still laughing at your last comment.
DebtorBasher on 02/06/2008:
Once I got to the word, "discrimination"...I lost interest in reading the rest.
fascismsux on 02/06/2008:
DebtorBasher- so - you discriminate against the word discrimination huh? what other words do you discriminate against ?
jktshff1 on 02/06/2008:
act, apparently, you did not finish reading my post.
"It's easy enough to start your own website for this particular complaint, directed at the companies that provide the service you are complaining about Correctional Billing, Global Tel, etc. There are enough people affected to generate quite a web of support."
Ponie on 02/07/2008:
After all this pilosophical meandering--if the inmate can read, send a letter. It can be reviewed over and over, thus lasting much longer than a phone call. And only costs 41 cents, plus paper and envelope. Much cheaper than a phone call.
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What & Where About This Company
Posted by on
Go here and check this 1st:

This Company will claim to have its office in Mechanicsburg, Pa and only give you a P.O. Box #.
Now they may have a call center there but here is where their Corporate Office is (They are incorporated out of Delaware so they must opperate under Delaware law)and these are the powers to be.
(The whole kitnkoboodle is here:$/SEC/

Chairman and CEO: Richard (Dick) Falcone
CFO: Keith S. Kelson
VP, Services and Operations: Robert (Bob) Rae

Address: 8201 Tristar Dr.
Irving, TX 75063
Phone: 972-988-3737
Fax: 972-988-3774

To view their articles of incorporation, stock info, etc etc.
(there is a lot of info so tke you time)

There are as many branches of this company then a spruce tree!

“Richard Falcone” has been a Signatory for/with the following 18 Registrants:

* Assured Pharmacy/Inc [ formerly Erxsys Inc ]
* Corridor Communications Corp [ formerly Amnis Systems Inc ]
* Evercom Holdings/Inc
* Evercom Inc [ formerly Talton Holdings Inc ]
* Evercom Systems/Inc
* EverConnect/Inc
* Helios & Matheson North America Inc [ formerly A Consulting Team Inc ]
* Modeling Solutions LLC
* Modeling Solutions/LLC
* Securus Technologies/Inc
* SpeakEZ/Inc
* Syscon Justice Systems Canada Ltd
* Syscon Justice Systems/Inc
* T Netix Inc [ formerly Tele Matic Corp ]
* T-Netix Monitoring CORP
* T-NETIX Telecommunications Services/Inc
* Tasker Products Corp [ formerly Tasker Capital Corp ]
* Telequip Labs/Inc

Here is Good ol Dicks Resume:
1. Securus Technologies :: - [Cached]

Published on: 12/11/2007 Last Visited: 12/11/2007
Dick Falcone Chairman & Chief Executive Officer

Mr. Falcone, Chief Executive Officer of Evercom, a subsidiary of SECURUS, since October of 2000. Mr. Falcone brings with him more than 35 years experience in the telecommunications industry with expertise in Sales, Marketing, Customer Service, Product Management, Information Technologies, Operations and Finance. Among other leadership roles, Mr. Falcone had responsibility for a $3 billion P&L for the small telecom business market, and managed a 14,000 person service organization responsible for all business accounts in the United States. Prior to joining SECURUS, Mr. Falcone most recently served as Vice President and General Manager for e-Enabling AT&T Business Markets Organization.

Throughout his career Mr. Falcone has received numerous awards and honors in the telecommunications area and community based organizations. He is a supporting founder of the National Black Business Council; was appointed Senior Executive Corporate Advisory Board of the U.S. Hispanic Chamber of Commerce; and is the only corporate individual to hold a seat on the Board of the National Foundation of Women Business Owners.
2. Securus Technologies :: - [Cached]

Published on: 12/11/2007 Last Visited: 12/11/2007
Dick Falcone Chairman & Chief Executive Officer

Mr. Falcone, Chief Executive Officer of Evercom, a subsidiary of SECURUS, since October of 2000. Mr. Falcone brings with him more than 35 years experience in the telecommunications industry with expertise in Sales, Marketing, Customer Service, Product Management, Information Technologies, Operations and Finance. Among other leadership roles, Mr. Falcone had responsibility for a $3 billion P&L for the small telecom business market, and managed a 14,000 person service organization responsible for all business accounts in the United States. Prior to joining SECURUS, Mr. Falcone most recently served as Vice President and General Manager for e-Enabling AT&T Business Markets Organization.

Throughout his career Mr. Falcone has received numerous awards and honors in the telecommunications area and community based organizations. He is a supporting founder of the National Black Business Council; was appointed Senior Executive Corporate Advisory Board of the U.S. Hispanic Chamber of Commerce; and is the only corporate individual to hold a seat on the Board of the National Foundation of Women Business Owners.
3. Securus Technologies :: - [Cached]

Published on: 2/21/2007 Last Visited: 2/21/2007
Dick Falcone Chairman & Chief Executive Officer

Richard Falcone serves as our President and Chief Executive Officer. Mr. Falcone served as Chief Executive Officer of Evercom from October 2000 to the consummation of the Transactions. Prior to joining Evercom, Mr. Falcone was a Senior Vice President for AT&T serving in a variety of capacities, including leading AT&T's Small Business Markets servicing organization of several thousand employees and establishing AT&T's national e-Servicing strategy. Mr. Falcone received a B.S.E.E. from Northeastern University and has had Executive Level education at MIT Sloan, Stanford University, Brookings Institute in Tokyo and the International Institute for Management Development in Lausanne, Switzerland. Mr. Falcone has served on the Board of the National Foundation of Women Business Owners and is a founding father of the National Black Business Council.
4. Center for Women’s Business Research: Publication Details
www.centerforwomensbusinessres - [Cached]

Published on: 12/1/1996 Last Visited: 12/7/2007
"This study re-affirms that women business owners, like their male counterparts, realize that the Internet can help them open up new business opportunities and gain quick access to valuable information," said Richard Falcone, Vice President, Commercial Markets, AT&T.
5. - [Cached]

Published on: 5/17/1994 Last Visited: 8/10/2007
"As a company that continues to develop leading edge programs that enhance the worklife of our employees, we're very encouraged by the findings of this NFWBO study," says Dick Falcone, Vice President, Sales, Commercial Accounts, AT&T.

Other resources:

Hope this helps someone to shut them down.
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User Replies:
jktshff1 on 12/17/2007:
The OP is PO'd 'cause a call couldn't be placed, they charged him too much money, they didn't credit his account or one of the other things these type of companies do.
But that's just my guess.
sandyxo on 10/16/2010:
jktshff1 on 10/16/2010:
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Customer Satisfaction
Posted by on
UPDATE *************

I have researched this issue & I found a simple way for my fiancée to call me for only $1.85 per 15 minute call verses the $17.30 per 15 minute call I was being charged before my research.

Read my detailed instructions on my blog on MySpace, Entitled:

Where there's a Will, There's a Way
God Bless You All,
Gary Gideon

P.S. Be sure to come back here and post a comment. I would really like to know how many folks are benefiting from my research.


I was very upset when I kept receiving notifications being called to my cell phone that my account had dropped below $20.00.
The reason I was upset is because I get charged for each incoming call to my cell phone, regardless as to whether or not I answer my phone.
CBS continues to notify you every single day until you add more money. This was frustrating, I do not need to be notified more than ONE time.

Day 1
My 1st call to CBS resulted in my being told that there is nothing that can be done about this. I requested that a supervisor call me.
I also added $200.00 to my account
Day 2
10:11AM I received another notification to my cell phone.
I immediately called CBS to complain.
I wanted to speak to a supervisor.
I had over an hour of very bad experiences dealing with CBS Representatives.
CBS Rep Shamera, CBS Rep Audra (ID is EQ)
Both calls resulted is a disconnection & I had to call back.
I started informing each Rep that I was also monitoring & recording my calls for quality assurance. I got each name & Rep ID number.
I also informed them that I placed a call to Stefanie Prichard to call me. (11:09AM)
She is the Customer Satisfaction Manager for Securus Technologies. (I found her on the Internet)Her number is 843.559.4474
The CBS Reps have never heard of her but she is the one responsible for the call I received from the CBS Supervisor Tom (ID RQ)at 1:29PM
I simply left a message for her to call me. Instead of her calling me personally, she did even better, she emailed the CBS Supervisor requesting that he call me ASAP.

In the meanwhile, before Tom called me, CBS Rep Naomi (ID MV) was most helpful to me and she simply turned off the automated notifications on my account. (something that could have been done on Day 1 by the 1st CBS Rep. and saved me hours of time & frustration)

Tom was very kind & caring. He assured me that he will address my bad experiences with all those Reps involved.
Naomi, She is the BOMB! She deserves a promotion for a Job Well Done!
The 1st Rep on Day 1, (I did not get her name) she needs better education.
CBS Rep Shamera & CBS Rep Audra (ID is EQ)needs to learn how to properly transfer a call.

I can relate & sympathize with your bad experiences with CBS.
If your frustion gets out of hand (as mine did), contact Stefanie Prichard.
Customer Satisfaction Manager for Securus Technologies.

Thank You & God Bless,
Gary Gideon
Add reply
Unsatisfactory BBB Record
Posted by on
While "Correctional Billing Services" in Selma has a satisfactory BBB record, "Evercom Systems" and dba "Correctional Billing Services" in Irving has an unsatisfactory record. I am beginning to see why. My gripes/issues:

1) They advise to go to a non-existent web-site "," and won't answer an inquiry as to why they do this.

2) They request one call during "non-peak hours," but don't say when those are. Also, it seems I get this message no matter the day or time of day I call.

3) Cut one off at 9:00pm, even though one has been on hold for 20 minutes.

4) I do not understand why it takes 24 to 48 hours to post a payment to a prepay account.

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User Replies:
Jenel on 05/12/2004:
I also had a problem with this company. I tried for 2 days to get through. One time I spent 3 hours listening to the hold message! When I did get connected, I got an extremely rude CSR. I emailed them to complain and did receive a nice letter from a supervisor who was concerned about the bad service.
Cinnaberry on 05/13/2004:
Be careful if doing a check by phone. They may screw you over as they did me. Check out issue titled "Their mistake, my problem" if interested. After writing and faxing Evercom headquarters I still have yet to hear from them. Best of luck to anyone who uses this company!!!!!!
shoegal on 05/13/2004:
has anyone else tried to go to give it a try! It's a farse.
bencolleen on 06/03/2004:
I tried for two days to fix my bill and 3 hours waiting at the local phone company waiting to post a payment that I was told would take three to five days to be posted
ASK_MACY on 06/08/2004:
it takes 24-48hrs for a pymt to post when you make a check or credit card pymt over the phone because banks and Credit Card companys put holds on payments once they are processed for a 24-48hrs period. So they can't post the pymt until the Bank or credit card company lifts the hold on the pymts and give cbs their money.
DoubleD on 08/11/2007:
Correctional Billing, Evercom, Tenetix or whatever your fake ass company name is, I agree, it takes too long for payment to post but what really gets me is wait 24 hrs for one phone call then another 24hrs before any more calls can get threw. Slow at posting money but quick as hell to take it!!!!!
Shorte on 11/26/2007:
This company is a joke!! They cannot be serious I have tried to contact them by phone and e-mail . They obviously don't give a darn they must be making a fortune to not care about good customer service.This company is joke.
Principissa on 11/26/2007:
Google search all the complaints on this company. No offense intended but I swear you will just want to stick to good old pen and paper and snail mail.
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StarStarStarEmpty StarEmpty Star
The Show Vegas
Posted by on
Rating: 3/51
CHICAGO, ILLINOIS -- CBS just told the Media that they wear going to cancel Vegas. I went to CBS on line and had little luck. I am trying to stop the cancellation. Hope you can help.
Add reply
Correctional Billing Services Phone Scam! ( Big Rip Off )
Posted by on
INDIANA -- I have been with Correctional Billing Services 4 a little over a year. And I feel as though this company is a BIG RIP OFF! I have had SOOOO many dropped calls 2 where it has stolen my joy of talking with my son through this company! I have called and even begged these people 2 give me my calls back or at-least my money back. but I was told 2 dispute the calls and I will get my money back. well I have did all of what I was Told 2 do and I still NEVER got a dime or my calls back! I have even contacted the Better Business service on them.

But I don't know how 2 go about handling this situation with the BBS. I even told the BBS how Correctional Billing Services tell you if your call is dropped after 1 min and 36 sec. they say that it was a 2 minute call. and anything over a 2 minute call you can't get that call back unless you Fax in a dispute form.

But once you go through all of that faxing and disputing Correctional Billing Services STILL does not grant you back your money or your call. I am so fed up with this company, and I wish that it was another reliable company that I could go through 2 talk 2 my son?

So if there is ANYONE OUT THERE who can help me out with the BBS, and find a new correctional phone company that I can use? Please feel free 2 contact me so that I can handle this matter!!!!
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User Replies:
getoverit on 11/07/2010:
If I understand things correctly, Correctional Billing Services provides phone services to correctional facilities under contract. People don't choose to use their services.

When you say BBS, do you mean the Better Business Bureau (BBB)?

AFAIK, the only thing the BBB can do is publish the number of complaints they receive on a given business, and how many of them were resolved. This is so people can make informed decisions on what companies to do business with. Since the decision to do business with Correctional Billing Services is not by individual consumers, I wouldn't think there's any value to reporting them to the BBB.

If you have correctly filed disputes and they are not responding, I would think your next step would be to escalate your complaint to the correctional service involved.
leet60 on 11/07/2010:
The joy of talking to your relative was stolen by that person putting themselves in a position in which you have to utilize this company. Save your money and write letters.
jktshff1 on 11/07/2010:
leet, that has got to be the best answer for a complaint of this type I've seen.
skelly39 on 11/08/2010:
The OP isn't writing a review about her son. The OP is writing a review of poor service from a company she paid and asking for help.
getoverit-YOU get a BA from me.
trmn8r on 11/08/2010:
getoverit -> I agree with your reply, and that the BBB is probably not in order here.

Just wanted to add that the BBB also tries to resolve complaints for consumers, not only tabulates them. Some people don't believe in the BBB. Personally, I have had them successfully negotiate results for me with both an accredited company and a nonaccredited one. That's the end of my PSA for the BBB.
jktshff1 on 11/08/2010:
skelly, I agree, but the op is placing the blame in the wrong place. These companies kickback or have a contract with the particular institution, which in turn, contributes to the upkeep of the incarcerated. +10 for the taxpayer -100 for the people that the incarcerated brought the trouble and expense on to. While I sympathize with the op's plight, I really don't care and I appreciate the $$$ they are returning to the "system". Write them a letter.
Anonymous on 11/08/2010:
roserose, I am sorry for your unfortunate situation. As a consumer just like the rest of us, you are entitled to expect the same value for your dollar as everyone else. This company already has a file open with the Better Business Bureau (BBB). They have a rating of "B-" with 478 complaints filed against them. 352 of those complaints have been resolved, 123 administratively closed, 2 unpursuable, and 1 unresolved. That said, if you were to send your complaint in to them, there is a good chance they will be able to help you get some type of resolution. The parent company is "SECURUS TECHNOLOGIES" based in Dallas. If you Google "Correctional Billing Services" +BBB, you will see more specific information on the types of complaints and resolutions received. Good luck to you.
getoverit on 11/08/2010:
skelly: what's a BA?
Starlord on 11/09/2010:
getoverit, BA = Best Answer.
shellbell33 on 01/22/2011:
I too used to have dropped calls on a daily basis and sometimes it would last for days where they would just disconnect in the middle of a sentence and yeah you can dispute the calls but it can take up to 30 days to even get an answer and most of the time they only give you back a few of the dropped calls stating that not all were prematurely disconnected. It's extremely frustrating to spend money and not be able to have a full conversation and a company not having an easier way of helping when that company has an obvious issue with their phone connection. That's the issues I have with CBS or Sercurus or whatever they want to be called now.
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Call goes "blank" when I try to accept call. PLEASE HELP!
Posted by on
Hi... I am having a problem. When my brother calls me collect, it always shows up as the same number. Well it cut us off on a phone call the other day (it didn't give a message, the call just went blank). After that, he has called but it is showing up as all kinds of different numbers/ area codes. Also, the biggest problem, when he calls me, it will go almost all the way through the recording and once it gets to the point to say "to accept this call, press" IT QUITS It never lets me press anything. It doesn't hang us up, It's like the line goes blank. He called me through someone else and said that on his end it is saying "your call was answered but positive acceptance wasn't received. How do I fix this??? Has this happened to anyone else before?
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jktshff1 on 10/11/2010:
Click on any of the more and related reviews above. You will find interesting advice and many different opinions.
Skye on 10/11/2010:
Contact your state attorney general's office.
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Rip off
Posted by on
DALLAS, TEXAS -- When any one of you are ready to file a class action suit against them please email me. they are always making it where your calls are dropped anything time they want and its money lost. Talking about no third party, we know that we will loose our money if there is someone else on the line we are not trying to loose our money to them. and than they charge you $6.95 cent to add the money on and you have to put at at least $ 25.00 on there.
when we have dropped call that are over a minute we have o give them permission to listen to our calls. NOT RIGHT

They never want to return you your money. I pray they go out of business

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User Replies:
Alain on 07/26/2010:
You can communicate directly with the Texas Department of Criminal Justice about this for arbitration via or call their general phone number for advice on how to address this problem at 512-475-3250.
3mmy_23 on 08/04/2010:
I can agree that you feel you are "being stolen from". Truth be told I actually work for CBS. The job in itself sucks because the company is so strict about the info they give out,if you don't ask,we don't tell. So to fill in these empty gaps for you:

The reason the rates are so high just depends on where the facility is. Think about it this way,if you live in Rhode Island and you're trying to receive calls from California,don't you think those call rates would be hella expensive? And yeah you could live right next door to the facility,but all in all its just the "partners" that we are doing business with that have the final say. And I won't mention all of them bc the list is never ending. But I can say that putting them out of business isn't a likely conclusion. Simply bc it won't ever happen. People break the law,and go to jail. Then they call us...
And that's where the hell begins. If people understood more of why things are the way they are maybe I wouldn't have to receive calls from customers that curse me out,call me a whore,and tell me to get a real job. The job is very real,and very crummy. And I myself am probably the nicest customer service agent I could possibly be. But people just don't care. They'd rather complain about what they don't have rather than what they do. Which all in all is the ability to talk to their loved one. Isn't that the gist of our business. They'res just a million and one business rules that we have that we aren't allowed to really say.

People should just be more patient. Bc acting a fool and being an ass on the phone won't get you anywhere with this company. We are only permitted to say the facts. Not these "business rules". So people,in return,hate us and think we're a scam. Because they just simply don't understand these "business rules"

People should just appreciate the fact that they even get to talk to their loved one. Regardless of the fee. Its better than calling collect :)

Hopefully I summed this all up and maybe now you can put yourself in my shoes and realize that the job blows. Got to put bread on the table though ;)
So next time you call,just be super nice because then we respond more positively and you will in the end receive a better customer satisfaction.
jktshff1 on 08/04/2010:
I appreciate the fact that CBS and others like them must have a contract and contribute to the upkeep of the incarcerated. Helps on my tax $$$$.
Write a letter.
veronica14 on 10/07/2010:
3mmy 23 I would LOVE to be able to talk to a customer service agent like your self. Anything but a robot would be WONDERFUL... if you could give me the number to the customer service agency... or any number other than the 1-800 number that is only an operator, I would really appreciate it. thanks.
littlelolita on 12/05/2010:
I work there too, nice to see a fellow co-worker posting (anonymous as always) yes, please treat us nice. Even though the above CBS rep said how they were nice, I am nice as well. but the nicer you are, the better customer service you will get and the more information and help you will get helping you with your account and any further questions you have with your account... because we aren't a scam, and we aren't ripping you off. we are just the only company that services that one facility your loved one is in. there is nothing we can do about that. we are sad that we have to take your calls because we know you are sad. these are hard calls to take when you are crying cause we feel bad and it sucks for us when you are screaming into our headsets. so after 3129038 calls, we know all the scenarios they are all different but our hearts go out to you, and we aren't really heartless or scam artists. we just need jobs, just like you need to speak to your loved one.
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