Correctional Billing Services - Page 2

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Phone Service
By -

KNOXVILLE, TENNESSEE -- I am so angry because I am expericing the very same thing as all of you and I can not believe that it can be so trying just to speak to your family member who is imprisoned. It is not like this comes free to us, as a matter of a fact my last calls are in the neighborhood of $25.00 for a brief 15 minutes that includes two interruptions by the phone company saying 1 minute left and then 30 seconds left. I can also see that the jails or board of correctins must be getting a huge kick back, as well as probably other elected officials and lobbyist. There is just too much chatter on the internet in regard to this horrendous crime against law abiding people who are caught up in a horrific situation not of their on making.

Let one of them get in our place and see how quickly they start trying to correct this major/global phone rip off. I am so angry, right now. I have been on hold for 32 minutes with Global Tel and just got off with the Correctional Billing answering service that ask you to press every number on the phone and you still never talk to a human. If they have such an abundance of calling why in God's name do they not hire other people, or fire some that they have. They are making enough money off each call to at least be available to their customers. There must be an answer to this. My son has been moved from a county jail to a prison in MS. For better than 2 years we dealt with Correctional Billing, which was not easy, but we did purchase an extra cell phone on our plan and had it on a local number inside the county of the jail. When he dialed that number it was forwarded to our home cell number. This allowed us to be able to talk to him 4 times for what we were paying previously for 15 minutes.

After he was sentenced and sent to the prison, that came to a quick end. It is inside a different calling area and company and we have not been able to get a call in to Global in order to set up an account or even find out where our money on the other account went to.(Going on 3 weeks now) I wish that every family of an inmate could just refuse calls and not put money on an account and see how long it would take before they started calling us. I know that would be most impossible but as I see it this is the only way to ever get their attention. I am open for any advise or I will be involved in any type of campaign or petition to whomever to get some results. There is far to many of us for them to ignore for very long if we ban together.

Remember without our money they are nothing. Have you ever paid so much money to be treated so poorly? Me neither. I am sick and tired of it. It has only been 3 years and I have many more to go so I am not going away. God Bless each of you, I know your pain.

     
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What & Where About This Company
By -

Go here and check this 1st:
http://www.securustech.net/

This Company will claim to have its office in Mechanicsburg, Pa and only give you a P.O. Box #.
Now they may have a call center there but here is where their Corporate Office is (They are incorporated out of Delaware so they must opperate under Delaware law)and these are the powers to be.
(The whole kitnkoboodle is here: http://www.secinfo.com/$/SEC/
Registrant.asp?CIK=1030965}

http://biz.yahoo.com/ic/58/58314.html

Chairman and CEO: Richard (Dick) Falcone
CFO: Keith S. Kelson
VP, Services and Operations: Robert (Bob) Rae

Address: 8201 Tristar Dr.
Irving, TX 75063
Phone: 972-988-3737
Fax: 972-988-3774

To view their articles of incorporation, stock info, etc etc.

http://www.secinfo.com/dsVsf.z5F1.2.htm
(there is a lot of info so tke you time)

There are as many branches of this company then a spruce tree!

“Richard Falcone” has been a Signatory for/with the following 18 Registrants:

* Assured Pharmacy/Inc [ formerly Erxsys Inc ]
* Corridor Communications Corp [ formerly Amnis Systems Inc ]
* Evercom Holdings/Inc
* Evercom Inc [ formerly Talton Holdings Inc ]
* Evercom Systems/Inc
* EverConnect/Inc
* Helios & Matheson North America Inc [ formerly A Consulting Team Inc ]
* Modeling Solutions LLC
* Modeling Solutions/LLC
* Securus Technologies/Inc
* SpeakEZ/Inc
* Syscon Justice Systems Canada Ltd
* Syscon Justice Systems/Inc
* T Netix Inc [ formerly Tele Matic Corp ]
* T-Netix Monitoring CORP
* T-NETIX Telecommunications Services/Inc
* Tasker Products Corp [ formerly Tasker Capital Corp ]
* Telequip Labs/Inc

Here is Good ol Dicks Resume:
# 1. Securus Technologies ::
www2.securustech.net/staff_def - [Cached]

Published on: 12/11/2007 Last Visited: 12/11/2007
Dick Falcone Chairman & Chief Executive Officer

Mr. Falcone, Chief Executive Officer of Evercom, a subsidiary of SECURUS, since October of 2000. Mr. Falcone brings with him more than 35 years experience in the telecommunications industry with expertise in Sales, Marketing, Customer Service, Product Management, Information Technologies, Operations and Finance. Among other leadership roles, Mr. Falcone had responsibility for a $3 billion P&L for the small telecom business market, and managed a 14,000 person service organization responsible for all business accounts in the United States. Prior to joining SECURUS, Mr. Falcone most recently served as Vice President and General Manager for e-Enabling AT&T Business Markets Organization.

Throughout his career Mr. Falcone has received numerous awards and honors in the telecommunications area and community based organizations. He is a supporting founder of the National Black Business Council; was appointed Senior Executive Corporate Advisory Board of the U.S. Hispanic Chamber of Commerce; and is the only corporate individual to hold a seat on the Board of the National Foundation of Women Business Owners.
# 2. Securus Technologies ::
www.evercom.net/staff_default. - [Cached]

Published on: 12/11/2007 Last Visited: 12/11/2007
Dick Falcone Chairman & Chief Executive Officer

Mr. Falcone, Chief Executive Officer of Evercom, a subsidiary of SECURUS, since October of 2000. Mr. Falcone brings with him more than 35 years experience in the telecommunications industry with expertise in Sales, Marketing, Customer Service, Product Management, Information Technologies, Operations and Finance. Among other leadership roles, Mr. Falcone had responsibility for a $3 billion P&L for the small telecom business market, and managed a 14,000 person service organization responsible for all business accounts in the United States. Prior to joining SECURUS, Mr. Falcone most recently served as Vice President and General Manager for e-Enabling AT&T Business Markets Organization.

Throughout his career Mr. Falcone has received numerous awards and honors in the telecommunications area and community based organizations. He is a supporting founder of the National Black Business Council; was appointed Senior Executive Corporate Advisory Board of the U.S. Hispanic Chamber of Commerce; and is the only corporate individual to hold a seat on the Board of the National Foundation of Women Business Owners.
# 3. Securus Technologies ::
www2.securustech.net/staff_def - [Cached]

Published on: 2/21/2007 Last Visited: 2/21/2007
Dick Falcone Chairman & Chief Executive Officer

Richard Falcone serves as our President and Chief Executive Officer. Mr. Falcone served as Chief Executive Officer of Evercom from October 2000 to the consummation of the Transactions. Prior to joining Evercom, Mr. Falcone was a Senior Vice President for AT&T serving in a variety of capacities, including leading AT&T's Small Business Markets servicing organization of several thousand employees and establishing AT&T's national e-Servicing strategy. Mr. Falcone received a B.S.E.E. from Northeastern University and has had Executive Level education at MIT Sloan, Stanford University, Brookings Institute in Tokyo and the International Institute for Management Development in Lausanne, Switzerland. Mr. Falcone has served on the Board of the National Foundation of Women Business Owners and is a founding father of the National Black Business Council.
# 4. Center for Women’s Business Research: Publication Details
www.centerforwomensbusinessres - [Cached]

Published on: 12/1/1996 Last Visited: 12/7/2007
"This study re-affirms that women business owners, like their male counterparts, realize that the Internet can help them open up new business opportunities and gain quick access to valuable information," said Richard Falcone, Vice President, Commercial Markets, AT&T.
# 5. www.nfwbo.org
www.nfwbo.org/press/details.ph - [Cached]

Published on: 5/17/1994 Last Visited: 8/10/2007
"As a company that continues to develop leading edge programs that enhance the worklife of our employees, we're very encouraged by the findings of this NFWBO study," says Dick Falcone, Vice President, Sales, Commercial Accounts, AT&T.

Other resources:
http://www.pulp.tc/html/inmate_phones.html

Hope this helps someone to shut them down.

     
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Customer Satisfaction
By -

UPDATE *************

I have researched this issue & I found a simple way for my fiancée to call me for only $1.85 per 15 minute call verses the $17.30 per 15 minute call I was being charged before my research.

Read my detailed instructions on my blog on MySpace, Entitled:
GREAT NEWS! High Phone Rates EXONERATED!
http://blog.myspace.com/index.cfm?fuseaction=blog.view&friendID=44392279&blogID=158552728

Where there's a Will, There's a Way
God Bless You All,
Gary Gideon

P.S. Be sure to come back here and post a comment. I would really like to know how many folks are benefiting from my research.

**************

I was very upset when I kept receiving notifications being called to my cell phone that my account had dropped below $20.00.
The reason I was upset is because I get charged for each incoming call to my cell phone, regardless as to whether or not I answer my phone.
CBS continues to notify you every single day until you add more money. This was frustrating, I do not need to be notified more than ONE time.

Day 1
My 1st call to CBS resulted in my being told that there is nothing that can be done about this. I requested that a supervisor call me.
I also added $200.00 to my account
Day 2
10:11AM I received another notification to my cell phone.
I immediately called CBS to complain.
I wanted to speak to a supervisor.
I had over an hour of very bad experiences dealing with CBS Representatives.
CBS Rep Shamera, CBS Rep Audra (ID is EQ)
Both calls resulted is a disconnection & I had to call back.
I started informing each Rep that I was also monitoring & recording my calls for quality assurance. I got each name & Rep ID number.
I also informed them that I placed a call to Stefanie Prichard to call me. (11:09AM)
She is the Customer Satisfaction Manager for Securus Technologies. (I found her on the Internet)Her number is 843.559.4474
The CBS Reps have never heard of her but she is the one responsible for the call I received from the CBS Supervisor Tom (ID RQ)at 1:29PM
I simply left a message for her to call me. Instead of her calling me personally, she did even better, she emailed the CBS Supervisor requesting that he call me ASAP.

In the meanwhile, before Tom called me, CBS Rep Naomi (ID MV) was most helpful to me and she simply turned off the automated notifications on my account. (something that could have been done on Day 1 by the 1st CBS Rep. and saved me hours of time & frustration)

Tom was very kind & caring. He assured me that he will address my bad experiences with all those Reps involved.
Naomi, She is the BOMB! She deserves a promotion for a Job Well Done!
The 1st Rep on Day 1, (I did not get her name) she needs better education.
CBS Rep Shamera & CBS Rep Audra (ID is EQ)needs to learn how to properly transfer a call.

I can relate & sympathize with your bad experiences with CBS.
If your frustion gets out of hand (as mine did), contact Stefanie Prichard.
Customer Satisfaction Manager for Securus Technologies.
843.559.4474
sprichard@securustech.net
http://www.t-netix.com/aboutus_default.asp

Thank You & God Bless,
Gary Gideon

     
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Unsatisfactory BBB Record
By -

While "Correctional Billing Services" in Selma has a satisfactory BBB record, "Evercom Systems" and dba "Correctional Billing Services" in Irving has an unsatisfactory record. I am beginning to see why. My gripes/issues:

1) They advise to go to a non-existent web-site "www.correctionalbillingservices.com," and won't answer an inquiry as to why they do this.

2) They request one call during "non-peak hours," but don't say when those are. Also, it seems I get this message no matter the day or time of day I call.

3) Cut one off at 9:00pm, even though one has been on hold for 20 minutes.

4) I do not understand why it takes 24 to 48 hours to post a payment to a prepay account.

     
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The Show Vegas
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

CHICAGO, ILLINOIS -- CBS just told the Media that they wear going to cancel Vegas. I went to CBS on line and had little luck. I am trying to stop the cancellation. Hope you can help.

     
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Correctional Billing Services Phone Scam! ( Big Rip Off )
By -

INDIANA -- I have been with Correctional Billing Services 4 a little over a year. And I feel as though this company is a BIG RIP OFF! I have had SOOOO many dropped calls 2 where it has stolen my joy of talking with my son through this company! I have called and even begged these people 2 give me my calls back or at-least my money back. but I was told 2 dispute the calls and I will get my money back. well I have did all of what I was Told 2 do and I still NEVER got a dime or my calls back! I have even contacted the Better Business service on them.

But I don't know how 2 go about handling this situation with the BBS. I even told the BBS how Correctional Billing Services tell you if your call is dropped after 1 min and 36 sec. they say that it was a 2 minute call. and anything over a 2 minute call you can't get that call back unless you Fax in a dispute form.

But once you go through all of that faxing and disputing Correctional Billing Services STILL does not grant you back your money or your call. I am so fed up with this company, and I wish that it was another reliable company that I could go through 2 talk 2 my son?

So if there is ANYONE OUT THERE who can help me out with the BBS, and find a new correctional phone company that I can use? Please feel free 2 contact me so that I can handle this matter!!!!

     
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Call goes "blank" when I try to accept call. PLEASE HELP!
By -

Hi... I am having a problem. When my brother calls me collect, it always shows up as the same number. Well it cut us off on a phone call the other day (it didn't give a message, the call just went blank). After that, he has called but it is showing up as all kinds of different numbers/ area codes. Also, the biggest problem, when he calls me, it will go almost all the way through the recording and once it gets to the point to say "to accept this call, press" IT QUITS It never lets me press anything. It doesn't hang us up, It's like the line goes blank. He called me through someone else and said that on his end it is saying "your call was answered but positive acceptance wasn't received. How do I fix this??? Has this happened to anyone else before?

     
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Rip off
By -

DALLAS, TEXAS -- When any one of you are ready to file a class action suit against them please email me. they are always making it where your calls are dropped anything time they want and its money lost. Talking about no third party, we know that we will loose our money if there is someone else on the line we are not trying to loose our money to them. and than they charge you $6.95 cent to add the money on and you have to put at at least $ 25.00 on there.
when we have dropped call that are over a minute we have o give them permission to listen to our calls. NOT RIGHT

They never want to return you your money. I pray they go out of business

     
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Insufficient Customer Information and Unfair Refund Policy
By -

DALLAS, TEXAS -- This is the 3rd time this has happened to me. I set up an account with my number and some other numbers for friends and family to receive calls from my son. Another inmate made calls to a number on my account and funds were deducted from my account to pay for those calls (over $15.00). I called and wrote and emailed and was told that since the phone number accepted the call I was responsible. I was told I would have to "Block" that facility. I did. When my son was moved again, I then blocked the facility he was moved from, but AGAIN calls were made by another inmate and AGAIN I was charged ($27.00) and was told that now I had to block the prison from EACH on the numbers on my account, not just my account. I have been using Correctional Billing Services for several years and NEVER was any information given to me regarding safegarding my account. When I specifically did what they told me to in blocking facilities...then when another incident happens, the rules change. It is particularly disappointing as I asked each time if my account was protected and was told absolutely; which was not the truth at all and has cost me money I cannot afford and deprives my son from talking with his family and friends. Something needs to be done as the billing service REFUSES to make any adjustment AND the representative wouldn't let me speak to her supervisor at first, then kept me waiting over 30 minutes to talk to the supervisor who said there wasn't anyone above her who could help me and wouldn't give me a name of anyone else to talk to about the problem.

     
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Does anyone out there know how to start a class action suit against CBS
By -

I just had a phone conversation with Correctional Billing Services for an elderly lady I know. She faithfully pays her 2 to 3 hundred dollar cbs charges to Verizon to keep in touch with her family member. CBS says that she has reached her credit limit, however, there is no contract, no account number and no verification anywhere as far as the representative is concerned as to what was paid, when it was paid, and who paid. Oh and according to the representative that wrote the article CBS is only paid one a month in one lump sum. If that is the case the how do they know who deserves what credit limits. According to the representative CBS owns 85 to 90% of the prison systems phones and/or lines. What representative did not research is What Does Monopoly Mean? A situation in which a single company or group owns all or nearly all of the market for a given type of product or service. By definition, monopoly is characterized by an absence of competition, which often results in high prices and inferior products. With that said if there are any lawyers out there that feel like taking on a career making challenge JUST LET THE PEOPLE KNOW. This is a business issue people and since the prez seems to want to tidy up corporate America maybe we the people can give him a helping hand. By the representatives own admission this company knows they have the ability to make people do what they want because they have control. The system really needs to allow citizens of loved ones who have made bad decisions options. Instead of offering just CBS maybe offer three separate providers. It was done to Ma Bell so why not CBS.

     
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