Outstanding Auto Repair Service
PHOENIX, ARIZONA -- I’d like to share a story of outstanding service I received from a local auto mechanic. I hope this story will influence you to use this mechanic for all your auto repair needs.
My name is Chris and I own a 2003 Chevy Tahoe. When the Tahoe had 125,000 miles on the engine, the transmission went out and had to be rebuilt.
In April of 2009, I took the vehicle to Cottman Transmission at 12445 Cave Creek Road Phoenix Az. 85022 (602) 371-1667.
They rebuilt the transmission for a cost of approximately $2,400. They also gave me a three year, 36,000 mile full warranty.
The automatic transmission worked perfectly for 18 months, but then began to have problems shifting gears. I took the vehicle back to Cottman Transmission, thinking there would not be any problems since it was still under warranty. I was informed that the transmission would need a complete rebuild and to my bad luck I was notified that I had passed the 36,000 mile warranty by a mere 300 miles. That sickening feeling began to sink in. Was this stupid transmission going to cost me ANOTHER $2,400???
As luck would have it, the mechanic working with me, advised that he had spoken with the owner, Bard Estabrook, who decided to honor the warranty even though I had technically gone past expiration! I couldn’t believe that this auto repair shop was going to do this. I have never experienced this type of service from any repair shop in my life.
True to their word, this auto shop did a complete rebuild of my transmission for free.
Let me say again that they rebuilt my transmission for FREE!
When I picked up the vehicle, I asked what it would have cost if I had to pay for the work and was told it would have been around $2,000. Astounded, I asked why they would do such a thing. The mechanic told me they have discovered that a satisfied customer’s word of mouth worked better than any advertising they could pay for. Well…if you’re reading this, then that is probably a true statement.
I have a total of three cars. As a result of this experience I’ve decided to take all my vehicles to Cottman Transmission at 12445 Cave Creek Road in the future. One of my cars needs brake work and a new catalytic converter. I expect these repairs to cost over $1,000, but I truly want to give the money to this Cottman Transmission repair shop because of this experience.
I hope that you will consider Cottman Transmission (602) 371-1667 for all your future auto repair needs.
Thanks for your time reading this article.