We ordered and paid for their top of the line item --a stickley model futon. Because it was a custom item, we were told that it would take about a month for delivery. After about 6 weeks I checked, and was told it would be sent the following week. This little routine continued for 4 more weeks --with a simple e-mail from me and an oddly rude but reassuring message from Cottonwood that shipment was imminent. By the time 10 weeks rolled around, I called and asked if the item was really coming; if not, then I requested my money back. They reassured me that the item was coming --it was right on the shop floor and looked great. So I said great, just keep me apprised.
About 4 hours later I received a call asking if I still wanted the item since they had another buyer. I said yes, I still wanted the item. Then the following morning I received an e-mail notifying me that my order had been cancelled and my Visa would show the credit in a day or so.
I found this stunning. The company held my money for 10 weeks, then up and cancelled my order without my permission.
I complained to the BBB, but that got me nowhere. So here I am now.
I warn anyone against dealing with this company.