MADISON, WISCONSIN -- Bad service, stay away. They E-mailed me with my order confirmation stating in red letters highlighted in yellow that all items are currently available and my credit card charged. The Futon arrives, it has a bad smell. I air it out. The cover and the pillows never show up. Almost two weeks later they sent an e-mail informing me that the cover and pillows are no longer available. I was counting on them for company. If they were not available I should have been informed at the time of order. I hope to see the charge credited. I wonder how long that will take. :) Bad... Stay away!
Warning On Date of 08/31/10 Place: http://www.cottonwoodfutons.com/futon/1597/ Company falsely advertised product, and sent me a product that was not on their web site. And to this date is falsely advertised (they do not have the product shown.) Company failed to make adjustment with refund. Company Responded by banning my telephone contact by (locking my phone number out of their network) so I could no longer contact them by phone. Company failed to return any of my email request over a period of approximately 3 months. Company refused to negotiate a compromise.
Better Business Report online Cotton Wood Futons: http://www.bbb.org/Wisconsin/business-reviews/furniture-retail/Cottonwood-futons-llc-in-Madison-wi-44162059/
MADISON, WISCONSIN -- Ordered a futon mattress online on a Saturday. Monday tried to cancel order but already shipped. Refused order and was charged over $65 which included shipping and a 20% restocking fee... Easy money. Nowhere on their website did I find the return policy.
They shipped me a futon cover that was different color than what was displayed on the website and then would NOT send me return shipping label and also tried to make me pay a 20% restock fee AND pay for their shipping to me of the original! Follow the other reviews out there and NEVER do business with COTTONWOOD.
LOS ANGELES, CALIFORNIA -- Cottonwood sold a "machine washable" futon cover to me, but on the package it said "Dry clean only". I called them and they RUDELY insisted that it was washable. So I called the manufacturer and they said it was dry clean only as stated on the package and the inner tag. It cost me almost $27.00 to send it back I had to pay a 20% restocking fee! I should have had to pay nothing as is customary with reputable companies who do not misrepresent their products.