Cottonwood Futons - Page 2

15 reviews & complaints.

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Poor Service
Posted by on
MADISON, WISCONSIN -- Bad service, stay away. They E-mailed me with my order confirmation stating in red letters highlighted in yellow that all items are currently available and my credit card charged. The Futon arrives, it has a bad smell. I air it out. The cover and the pillows never show up. Almost two weeks later they sent an e-mail informing me that the cover and pillows are no longer available. I was counting on them for company.

If they were not available I should have been informed at the time of order. I hope to see the charge credited. I wonder how long that will take:) Bad... Stay away!


     
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Fraudulent service
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We ordered and paid for their top of the line item --a stickley model futon. Because it was a custom item, we were told that it would take about a month for delivery. After about 6 weeks I checked, and was told it would be sent the following week. This little routine continued for 4 more weeks --with a simple e-mail from me and an oddly rude but reassuring message from Cottonwood that shipment was imminent. By the time 10 weeks rolled around, I called and asked if the item was really coming; if not, then I requested my money back. They reassured me that the item was coming --it was right on the shop floor and looked great. So I said great, just keep me apprised.

About 4 hours later I received a call asking if I still wanted the item since they had another buyer. I said yes, I still wanted the item. Then the following morning I received an e-mail notifying me that my order had been cancelled and my Visa would show the credit in a day or so.

I found this stunning. The company held my money for 10 weeks, then up and cancelled my order without my permission.

I complained to the BBB, but that got me nowhere. So here I am now.

I warn anyone against dealing with this company.
     
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User Replies:
Anonymous on 2007-10-11:
You received 100% refund. Go buy your futon somewhere else.
Good luck.
<;O)
Gando on 2007-10-11:
ahhh...the futon....by day, an uncomfortable couch.....by night, an even more uncomfortable bed.
Anonymous on 2007-10-11:
Gando, I think you hit the nail on the head...
Anonymous on 2007-10-11:
There was never a bed in production. They just used your money for 10 weeks. It's an old game companies with money problems play. As soon as they get in better financial shape they pay back everyone they "borrowed" from. You can sue in small claims court for 18% of the order amount plus costs pro rated at 10 weeks and you will win. Find a similar case on file in your county to show the judge precedent in case he needs it. The only way they could win would be to show a delivery attempt on your finished bed.
cocofuton on 2007-11-14:
I Don't know how cottonwood manages to stay in business with this obvious fraudulent service!
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Hidden Charges & Poor Customer Service
Posted by on
MADISON, WISCONSIN -- Ordered a futon mattress online on a Saturday. Monday tried to cancel order but already shipped. Refused order and was charged over $65 which included shipping and a 20% restocking fee...Easy money. No where on their website did I find the return policy.
     
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Weedwhacked on 2010-05-13:
You're in the wrong here. If it was shipped you should be liable for the shipping fee and any restocking fee that they have. Read carefully, I'm sure their terms and agreements are on the website that you ordered from.
joansie on 2010-05-14:
The return policy was in tiny print at the bottom...and you had to scroll to find it. This should be in plain view...not hidden! I learned several good lessons but Great Customer Service drives customers back.
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Do Not But From Cottonwood Futons
Posted by on
They shipped me a futon cover that was different color than what was displayed on the website and then would NOT send me return shipping label and also tried to make me pay a 20% restock fee AND pay for their shipping to me of the original!

Follow the other reviews out there and NEVER do business with COTTONWOOD.
     
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Cottonwood rip off
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LOS ANGELES, CALIFORNIA -- Cottonwood sold a "machine washable" futon cover to me, but on the package it said "Dry clean only". I called them and they RUDELY insisted that it was washable. So I called the manufacturer and they said it was dry clean only as stated on the package and the inner tag.

It cost me almost $27.00 to send it back I had to pay a 20% restocking fee! I should have had to pay nothing as is customary with reputable companies who do not misrepresent their products.
     
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bargod on 2008-02-15:
Good job following through and calling the manufacturer. Sounds like a poorly run company. Good info. Thanks.
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