PHOENIX, ARIZONA -- My wife and I decided to trim our budget because of cutbacks at our jobs. We both work for the City of Phoenix who are downsizing and doing extreme budget cuts. We decided to return our four Cox converter TV boxes and reduce the TV service to basic.
During the process a young lady by the name of Brittany mentioned that she was looking at our account to try to trim some more charges off the bill. She was doing this to try to pacify my wife and I because she mentioned our internet service.
I interrupted her and told her that there was nothing wrong with my internet service and to just leave it alone. I had five computers, a tablet and two smartphones networked and operating perfect. I also use internet streaming of music and movies. My two daughters' computers are used extensively for homework and the homework website uses animation and video clips to teach.
Brittany continued to sow her seed of wickedness by mentioning that my modem was not up to speed. I told her that it is working just fine and if need be I can replace it and that I was experienced in computer networking. I perceived that Brittany mentioned my internet because she could tell that I stream movies from the internet. Brittany was not happy with me and it was noticeable by her attitude. My internet speed was well over 100kbps before I turned in the Cox TV boxes. After using Cox Speed test Xfinity Speed Test and Speedtest.net, all three tests showed an upload of 7kbps and a download of 5kbps.
This evil person Brittany assumed that I turned in the TV boxes and reduced my service to use other sources. Even if this was so, it's my choice how I use my internet that I pay Cox $64.00 Per month for. I have paid one month for the lowest streaming and bandwidth offered by Cox at the tune of $64.00 per month. I will continue to monitor my connection speed and document it for another month. Afterwards, l will take my research to legal representation and have them document this wickedness with me.
I know Cox next move will be that it's my network, computers, my modem or router is the problem. I've been with Cox for over 25 years and I have not had one hiccup or stumble in service until I turned in the TV boxes and reduced my service with them. I am not obligated to keep Cox pockets happy while my family suffers. If Cox can't stand the heat of Technology, then get out of the arena of technology. Cox - your enemy in the digital age.
PEORIA, ARIZONA -- 12-30-2015. I have been with Cox Communications for many years for my cable, computer and telephone needs. Over the years, the price has steadily climbed higher and higher, but in return they provide nothing. I've been paying $136 a month for quite a while. A bit high for the services I'm getting but they said they were extending me a Customer Loyalty price. Really?
So, today I open my Cox bill and it tells me $151 is due, a $15 increase. I called Cox and was transferred to the Customer Loyalty department per my request. Keith, the person I spoke with was actually a pretty nice guy. He told me I was losing my customer loyalty discount and in addition, Cox was raising their rates another $7 a month starting January 7, 2016. Keith told me my bill would be going from $136 a month to about $169 a month. A $33 a month hike, without receiving any extra benefits. Outrageous! Who does rate hikes like that to such an extreme?
I tried negotiating for a better price, but unfortunately, it seemed to be falling on deaf ears. It appears Cox is not so much into customer service or loyalty anymore, but into making the almighty dollar. I am very disappointed in Cox Communications conducting business like this. What a shame. I thought they were better than that.
ATLANTA, GEORGIA -- This company is overall HORRIBLE! I recommend never starting service with them, because if you have to leave the area you're serviced by Cox, they WILL put you in COLLECTIONS!!! At least, that is what happened to me. I had to move in a hurry and didn't have time to drop off my internet box to a Cox location in Florida.
I moved to a state where there is THANKFULLY no Cox. They had to mail me a prepaid shipping label. In the process of sending my shipping label, they closed my account and sent it to a third party collector!! I returned the equipment, which they have since received and show as the case. These cooks OWE ME MONEY, and they have sent me to collections! What a joke. S.T.E.E.R. C.L.E.A.R.
PHOENIX AND ATLANTA, ARIZONA -- Well it began on Friday night when my mom decided to purchase internet service. We called the sales department and placed an order and paid the 30 dollar install fee. We were then told that we would have service the next day, Saturday. I call on Saturday to make sure that the service is hooked up. "No you are scheduled for Sunday," I was told. No we were told it would be today, so the representative says "I will send form to get it escalated."
I then asked to speak to a supervisor. That's when the fun begins. ** a sales "supervisor" then informs me because of my previous bill, which I admit I did not pay, my mom could not get her service until I paid it or has to prove I do not live at her residence. Now when does my SSN and debt under that SSN belong to my mom. NEVER that's when.
So needless to say after finally losing it on ** and several other sales "supervisors." My mom was forced to pay my bill. I was then promised by another "supervisor " ** that my mom's service would not be connected as promised Saturday but Sunday and if I didn't like he would cancel my mom's work order and would make sure that she would not get her refund until 6 to 8 weeks. So come Sunday and about 100 calls later the tech finally shows up at 7 pm which is messed up, but I guess since my mom wasn't paying the 60 bucks for an in home install she gets shafted.
Every "manager"/"supervisor" stated that it was very simple to hook up outside the home and that's why it was taking so long. Really? If it is that simple would that be first? Needless to say after a couple of calls to COX Headquarters, I get a very nice call from the CEO's flunkies telling me that I interfering with business and that if I keep harassing them that I will be sent to corporate security and banned for life.
Now I guess I am supposed to be scared but all this does strengthen my resolve to make life as unpleasant for this pissant and I will - I promise you. I now realize why we could not get any assistant from these people because it starts at the top with the CEO and rolls down hill to the underpaid representative - BAN ME FOR LIFE!!! I WILL NOT STOP!!!
MISSION VIEJO, CALIFORNIA -- These Cox thieves and scammers came to my home to fix a cable - did not wear the appropriate shoe covers, spread dog poop all over my carpet because they did not wear covers, then not only did not want to pay for it but first harassed me and then they terminated my service when I complained. I called the corporate offices in San Diego and Atlanta and this is a private company owned by filthy rich scammers who made their money stealing from the American people and probably bribing local, state and federal politicians through lobbying.
In fact American small businesses and consumers are hurt by cable companies daily as they have a monopoly on high speed internet and entertainment and work in collusion with phone companies and satellite companies. I have seen DirecTV market their services in the same place with cable companies and Verizon that is supposed to be a phone company offers Cox communications to its customers in South Orange County.
By the way their billing practices are scammers' practices too; they bill and charge in advance and they always try and put fake charges on the bill and then you have to spend hours to fix it. I have been paying regularly my cable service for years. Recently I had downgraded my service to internet only with a promotional rate and since I was no longer a profitable customer for them these scammers terminated my service.
I even wrote the CEO of the company in Atlanta and he appears to be a scammer too like the local general manager who heads their Southern California operations in San Diego. They are a private company and not accountable to the public. Cox employees should be ashamed to work for such a scamming organization. Also, beware of fake reviews that say that Cox is great; companies pay other companies to write them great reviews on the web.
Cox and the cable companies are masters are bribing politicians both locally, statewide and nationally that is why there is no competition and cable companies are working together with satellite companies and phone companies to keep prices artificially high. For example in Mission Viejo California, FiOS is not available and Verizon sells Cox!! AT&T has limits on bandwidth and horrible customer service.
OKLAHOMA -- On Feb. 20, 2015 I phoned Cox Communications to make arrangements to have our cable vision and internet service terminated. I spoke with Cox representatives in customer service, billing and tech support and each representative from the respective department confirmed that our account was paid up until March 9 of this year, so I requested that our service be stopped on March 8 as I did not want an outstanding balance due to the fact that my wife has cancer and medical bills are continually increasing.
On March 12, we received a bill in the mail from Cox saying we owed a balance of $86.57. I phoned Cox billing and explained that we had made arrangements to have our service cancelled a day before the date we had been told we were paid up to. The person I was speaking to (**) continually interrupted me when I was trying to explain what we had been told and when I asked if I could speak with a supervisor I was told I could not as none were available. So, I asked if a supervisor could call me back when one was available. I was then told that supervisors do not call customers.
We have been Cox customers for many years but when our services decreased and our charges increased, Cox Communications simply priced themselves out of our house. I have read and heard from numerous sources that in 10 years time, cable TV will be a thing of the past but with the kind of customer service displayed by Cox Communications I wouldn't be surprised to see it happen even sooner.
PARMA, OHIO -- I have had Cox cable over a year now. I started out with only cable with one box. I thought I could get a better deal so I contacted other providers for quotes. Not long after I got off the phone with DirecTV did COX contact me and tell me "as a preferred customer we have a special deal for you" - they quoted me at $89.99 price lock guarantee for 24 months if I bundled internet, cable and phone. Well I received my first bill since the change and come to find out I did not get the deal I was promised..Instead they are charging me $142.47 before taxes!! I think this is wrong and I am Very Upset.
WARWICK, RHODE ISLAND -- I have been a Cox customer since 2009. I have never been late on a payment and I always pay the full amount. I noticed the past year of 2013 they been adding on things that they should not have, such as 411 calls that I never made, mind you I am alone. They also say they will credit your account and never do! When you call them to ask questions they are extremely rude and do not correct the problem. The beginning of this year I was told that I was locked in at 120.00 monthly! NOT! They started charging me more and more!
So one day before my bill was even due I was shut off (their fault). The woman from tech support apologized and then turned my service back on saying "I would not be charged for the shut off." Well I was... I want everyone to know how much they have scammed me and warn others not to go with them!
SAN DIEGO -- Two or three times in past years, we received ads from Cox Communications about changing our phone service. Each time, I wrote down all their information their phone reps gave, and each time I called back, their answers changed, so I just wasted my time.
Well this time, they had some package deal with phone service, updated cable TV, and internet service, and this time, the stories did not change, so we agreed to switch. No one showed up for our appointment! No one called to explain! When we left a message for the person who took our order, she didn't call back. A couple of days later, we called for a manager and were told that they had canceled our order! No explanation but to say that they had called us a few days earlier and left a message on our machine saying that we were required to also have our long distance service with them.
First, this was a lie - they left no such message! Second, the phone reps had never told us that we were required to have our long distance service with Cox in order to get the package. Third, there was no justification for standing us up and not calling us back.
You cannot trust what Cox tells you. In fact, when we placed the order, because of past bad experiences, I asked the representative to email to me the details we had discussed. She promised to do so but never did! I imagine that's because with Cox changing their story constantly, she didn't want our understanding to be on record!
LAS VEGAS, NEVADA -- This is only my point of view of this major communications conglomerate, but with that being said, I believe they should be brought up on charges. If you take anything from this tale, it should be “DO NOT SIGN UP FOR AUTOPAY WITH COX!”
My story starts in a rather benign way with purchasing COX Communications to supply my TV and internet access to my household. I have had them for years since they were my only choice. (Can we say monopoly?) Only recently my husband and I reviewed our bill to find that we were paying a lot more and getting way less compared to various new satellite communication companies.
We thought what could be better than getting more and paying less in this newly monetarily restrictive climate. Making the decision to change from COX to Satellite TV we made the calls and settled on a new provider. All that was left was to call COX and cancel. Sounds simple enough, right?
Here is where COX's dark noxious cloud settled over our household. On a Saturday afternoon, after 5 PM, I called COX to cancel my account. They tried to argue that I never called in to complain about the service so why should they need to cancel my service. Working in a service industry, this was absurd to me! Why would I need to justify my dislike of a product to get it canceled? I don't want it any more… I have moved on… this is a break up and no we can not be friends… this it is in my right to cancel?
After the COX representative forced me to come up with some bogus answer involving conspiracy theories, aliens and the need to wear tinfoil hats, she finally let me cancel the service. [This reason for canceling was for my amusement only; we all know aliens come through the toaster. ;)] I had five days to return their battered cable boxes and I would even be getting a refund of $75 for part of the month.
Monday morning, I got up and doing my usual Monday routine I grabbed coffee and got on line to read the news and check my bank account. The need for coffee became no longer needed when I found that COX had gone into my checking and withdrew over $600 for no viable reason. After getting the household off to summer camp and work I got on the phone with COX to ask them the ever elusive question of “what the hell!”
After speaking with a high number of doltish moronic representatives I was finally transferred to the credit department. The credit departments response boils down to “Oops, so sorry, this debit is our fault, but we will refund your money in 5 to 7 days.” It has always amazed me how they can withdraw funds overnight but it takes an act of congress to put the stolen money back.
It is now Wednesday and still the account sits empty of the $600+ so I being proactive decide to call them and check on the progress. The all new doltish representative tells me they are waiting on the collection of the cable boxes to even process the “Oops, so sorry, this debit is our fault, but we will refund your money in 5 to 7 days” deposit.
When I exclaim, in a slightly panicked and pissed off state, you have your stupid boxes and remotes I am once again placed on hold. After what felt like 10 minutes, she came back with the comment of “Oh, here they are. We can process your refund now.” It is everything I can do to maintain my composure and not release a tirade of expletives and adjectives that would probably just make her ears bleed.
Now, maybe to you $600+ is not that much money but to our household it was to cover groceries, gasoline and the power bill for the house let alone a little bit a cushion till payday. Now I find myself pawing through the pantry looking for anything I can put together and call dinner (in the loosest sense of the word) and coasting the best I can if I have to drive anywhere to save every drop of gas I can till either COX replaces the money they stole or payday, which ever comes first. Thank you for reading my rant and I hope at the very least you do not sign up for autopay with COX. (Or cancel before it's too late).