LAS VEGAS, NEVADA -- After many years of using the overpriced service. I cancelled when I sold my home and did my best to settle my bill. I thought I did so several months ago; I had a problem with a returned check from the move and was told it was cleared up after submitting a dispute; I asked for email verification - lady said it was ok and she couldn't do that anyways... Turns out it was not clear. Again.
Now the automated system says I owe $100 that the agent who seemingly purposely wasted 30min of my time on phone did not resolve. He lied about my previous phone calls with agents saying I agreed to pay the $25 returned check fee. That was from a phone call I received saying everything was settled two months later. Now they cannot say what automated system think I owe 100 for and that scares me. Neither will they submit my complaint or have the "back office" contact me. They will waste your time with this back and forth. Many lies and no resolution when you are trying to do the right thing.
TULSA, OKLAHOMA -- I've had their service now for a while years, unfortunately, every time I have to speak with someone on the phone it fills me with rage. They are disrespectful, inconsiderate, uninformed, unhelpful scumbags. To say the very least. Literally, a sign language money would be more help over the phone, and much more polite. They have a monopoly in the Oklahoma area creating this monster that is now Cox Communications.
I am being charged now for extra internet like they are 2008 cell phone company charging for overages. And being charged for equipment I've never purchased. Trying to get these equipment charges off has been a blast... having to speak with you cocky scumbag staff is just the highlight of my day. I cannot wait until literally, any other company comes in I WILL DROP THIS PLACE LIKE A BAD DATE. Sincerely, your customer who cannot wait to be rid of you horrible monster of a company.
WICHITA KANSAS -- You wouldn't believe it if I told you! Wichita NEEDS another cable system here. HELP? Customer Service is inept!!! I pay over 225.00 and in one year and 10 months they are out here monthly. As long as they get payments they care LESS about their customers. My rating for Cox is 0 (zero). Personally, Cox rapes customers.
ROANOKE, VIRGINIA -- I have had service with Cox for over 21 years and I can say the customer service is getting worse. I spoke with a representative who told me that I had to wait 24-48 to speak to a supervisor. I am like what in the world. I am sad to say that I have this service. When I can get to a new provider I will be doing just that. I tell anyone do not come here. You will not get good service. I am so upset what happened to me today.
PHOENIX, ARIZONA -- My wife and I decided to trim our budget because of cutbacks at our jobs. We both work for the City of Phoenix who are downsizing and doing extreme budget cuts. We decided to return our four Cox converter TV boxes and reduce the TV service to basic.
During the process a young lady by the name of Brittany mentioned that she was looking at our account to try to trim some more charges off the bill. She was doing this to try to pacify my wife and I because she mentioned our internet service.
I interrupted her and told her that there was nothing wrong with my internet service and to just leave it alone. I had five computers, a tablet and two smartphones networked and operating perfect. I also use internet streaming of music and movies. My two daughters' computers are used extensively for homework and the homework website uses animation and video clips to teach.
Brittany continued to sow her seed of wickedness by mentioning that my modem was not up to speed. I told her that it is working just fine and if need be I can replace it and that I was experienced in computer networking. I perceived that Brittany mentioned my internet because she could tell that I stream movies from the internet. Brittany was not happy with me and it was noticeable by her attitude. My internet speed was well over 100kbps before I turned in the Cox TV boxes. After using Cox Speed test Xfinity Speed Test and Speedtest.net, all three tests showed an upload of 7kbps and a download of 5kbps.
This evil person Brittany assumed that I turned in the TV boxes and reduced my service to use other sources. Even if this was so, it's my choice how I use my internet that I pay Cox $64.00 Per month for. I have paid one month for the lowest streaming and bandwidth offered by Cox at the tune of $64.00 per month. I will continue to monitor my connection speed and document it for another month. Afterwards, l will take my research to legal representation and have them document this wickedness with me.
I know Cox next move will be that it's my network, computers, my modem or router is the problem. I've been with Cox for over 25 years and I have not had one hiccup or stumble in service until I turned in the TV boxes and reduced my service with them. I am not obligated to keep Cox pockets happy while my family suffers. If Cox can't stand the heat of Technology, then get out of the arena of technology. Cox - your enemy in the digital age.
PEORIA, ARIZONA -- 12-30-2015. I have been with Cox Communications for many years for my cable, computer and telephone needs. Over the years, the price has steadily climbed higher and higher, but in return they provide nothing. I've been paying $136 a month for quite a while. A bit high for the services I'm getting but they said they were extending me a Customer Loyalty price. Really?
So, today I open my Cox bill and it tells me $151 is due, a $15 increase. I called Cox and was transferred to the Customer Loyalty department per my request. Keith, the person I spoke with was actually a pretty nice guy. He told me I was losing my customer loyalty discount and in addition, Cox was raising their rates another $7 a month starting January 7, 2016. Keith told me my bill would be going from $136 a month to about $169 a month. A $33 a month hike, without receiving any extra benefits. Outrageous! Who does rate hikes like that to such an extreme?
I tried negotiating for a better price, but unfortunately, it seemed to be falling on deaf ears. It appears Cox is not so much into customer service or loyalty anymore, but into making the almighty dollar. I am very disappointed in Cox Communications conducting business like this. What a shame. I thought they were better than that.
ATLANTA, GEORGIA -- This company is overall HORRIBLE! I recommend never starting service with them, because if you have to leave the area you're serviced by Cox, they WILL put you in COLLECTIONS!!! At least, that is what happened to me. I had to move in a hurry and didn't have time to drop off my internet box to a Cox location in Florida.
I moved to a state where there is THANKFULLY no Cox. They had to mail me a prepaid shipping label. In the process of sending my shipping label, they closed my account and sent it to a third party collector!! I returned the equipment, which they have since received and show as the case. These cooks OWE ME MONEY, and they have sent me to collections! What a joke. S.T.E.E.R. C.L.E.A.R.
OKLAHOMA -- On Feb. 20, 2015 I phoned Cox Communications to make arrangements to have our cable vision and internet service terminated. I spoke with Cox representatives in customer service, billing and tech support and each representative from the respective department confirmed that our account was paid up until March 9 of this year, so I requested that our service be stopped on March 8 as I did not want an outstanding balance due to the fact that my wife has cancer and medical bills are continually increasing.
On March 12, we received a bill in the mail from Cox saying we owed a balance of $86.57. I phoned Cox billing and explained that we had made arrangements to have our service cancelled a day before the date we had been told we were paid up to. The person I was speaking to (**) continually interrupted me when I was trying to explain what we had been told and when I asked if I could speak with a supervisor I was told I could not as none were available. So, I asked if a supervisor could call me back when one was available. I was then told that supervisors do not call customers.
We have been Cox customers for many years but when our services decreased and our charges increased, Cox Communications simply priced themselves out of our house. I have read and heard from numerous sources that in 10 years time, cable TV will be a thing of the past but with the kind of customer service displayed by Cox Communications I wouldn't be surprised to see it happen even sooner.
This afternoon, I had an encounter with one of Cox's support contractors who paid an unsolicited visit to my Home that turned unpleasant as it progressed. Mr. ** is a ** male likely in his late twenties with dark hair, medium build approximately 145–155 lbs. and about 5'08” tall. He was wearing business casual clothing, light tan slacks and a light gray polo-style shirt at the time of the visit. Taking times directly from video security recordings, he arrived at 4:53 PM and rang the doorbell – that would be the one 4 inches below the prominent sign that reads: “No Soliciting.”
Mr. ** did not identify himself by name, but was wearing a Cox contractor's badge on his belt that displayed his name and that name was later verified by the officer that responded to my contact. He briefly began the conversation by inquiring about the reception quality and our level of satisfaction with Cox's service. I confirmed there were no difficulties and we were satisfied with the arrangement and had recently had a representative install tuner cards in a new TiVo and checked levels and settings on the entire system.
For the next six minutes I finally had to close the door on him to get him to leave (shown at 4:59:40 PM on the recording), he attempted to promote Internet service, phone service, the Cox-type TIVO and so forth. I repeatedly declined specifically stating that I already had five Tivos, we were satisfied with our I.P. provider, we had the on-demand service that met our requirements and I specifically did not want Cox phone service.
I finally told Mr. **, firmly, "NO", and that I had specifically notified Cox we did not want any solicitation by phone or otherwise and that he was in violation of Irvine civil code that forbids solicitation from anyone without an appointment when “No Soliciting” signs (we have TWO clearly visible) are posted. He insisted that since we were a Cox customer, that didn't apply. The local ordinance most certainly DOES apply — even more so than us notifying Cox that we do not want solicitations, which we have done.
Not only does Cox not honor our request, but their contractor is going to stand there on my doorstep and ARGUE with me that he has every right to intentionally bother us after I have FOUR TIMES IN A ROW told him I was NOT INTERESTED and did NOT want to make any changes!
After I closed the door I contacted the police. Aside from being annoying and persistent this representative is in clear violation of Irvine Municipal code 2-10-903 which reads: "No person shall, without prior appointment, solicit, canvass or peddle upon premises which are posted with a sign or signs stating in substance that solicitors, canvassers or peddlers are not permitted. Ord. No. 49, § 2, 10-10-72; Code 1976, § II. M-1803". The police inquired if I knew which direction the man was going (door-to-door) when he left and I said I didn't notice but I'd check. When I located him he noticed me and gave me an odd, questioning look.
I answered the unspoken inquiry by telling him that I was very displeased with his persistence and I had called the police so that they could explain the ordinance to him for clarification. He responded by taking out his cell phone and telling me “don't bother” – that HE was going to call the police to tell them he had, quote: “some kind of pedophile following him”. Those are his exact words.
So not only is this representative obnoxiously persist and disregards our privacy, the local ordinances regarding his visit, my subsequent repeated request to be left alone, but he is insulting and defamatory. Customers should not have to put up with this kind of thing.
From the get I should have known this company was a crock of you know what. Not only does every website that offers reviews have horrible horrible things to say about it, but I've even encountered some of their own employees who dislike their job. Unfortunately for us and where we live there are no other cable companies in the area YET. So we have no choice but to stick with these scumbags or not watch TV, and have Internet.
When we first called, I spoke to a man who sounded like he knew his stuff. We told them of offers other companies were trying to sell (not telling them we have no choice but to go with them), and this man offered us a deal. A "bundle" if you will. So for the "fastest Internet, DVR boxes, movie channels, and more" our deal was 89.00. No contract. SO we said SOLD. He then transfers me to someone in a different STATE... who clearly stated he could not help me (NOW remember this last bit of info because this transfer to another state will play a crucial part into my fiasco with these people)...
The man then transferred me back to a Cox representative in my area... NOT the same man as the first time naturally. So this employee then tells me the "DEAL" we offered doesn't exists. AT ALL. So we said, "OK well what can you do." He offered us the basic package I assume. Internet, and cable. ALL movie channels for the first 3 months, and then after only HBO for 100.00 a month. We said fine. Now it's time to get our stuff, meaning cable box, remote, all that jazz.
We go to a Cox building, get our stuff, set everything up, and something's not right. The picture wasn't coming in correctly. So we called. They sent someone out who told us they gave us FAULTY WIRES. Lovely. He fixed it and went on his way. Time to sit, relax and watch TV with my family. NOT... think again.
We turn on the TV and we have channels 10 through maybe 36... without ones in between. I call. They say this was a misunderstanding, and they would reset our box. Which they did. Turn on the TV... NO MOVIE CHANNELS. So I call AGAIN. They tell me there was something wrong with the reception and I will have the movie channels shortly. SHORTLY meaning in about a week because that's how long it took.
Turn on the TV rather anxious to watch my movie channels. And all we have is HBO. (I am NOT kidding you people.) I call. AGAIN. They explain to me how sorry they are and they will fix the problem. Within 24 hrs I had my movie channels, and was a happy camper.
Now it's time for our first bill... 176.00!!! I call. At this point these people should know me on a first name basis. They say I am being charged for having the guy come out to fix our wires!!! And also THE MOVIE CHANNELS. Now... we hadn't even had COX for more than 48 hrs when this "guy" came out... so with that being said they credited our account. As well as the movie channel mishap. First bill is now 98.00. Thank you. For the following 3 months bill is about anywhere between 98- 105. Perfect.
Here we are now... July 2010. I am starting to notice some weird activity on my personal bank account. 10 dollars here, 5 dollars here, 20 dollars here. So I call my bank and they say all they see is it's a Tech Support company who works with Cox out of Florida. I am from New England... not even close to Florida. So I call up the lovely, most welcoming, understanding people at Cox. HA. They inform me that they do not HAVE A TECH SUPPORT TEAM, and they do not know how this could have happened. And when I say this is all they said to me... THAT IS ALL THEY SAID TO ME! That's it.
I called my bank who informed me there had indeed been fraud on my account. These people in Florida had mine and my husband's personal information including SSN. Thankfully, my bank went quickly into action and credited my account all money due back to me. Totaling in at over 100.00.
I call Cox back and get pretty nasty with them cause now... after everything else that I had kind of gotten over you people steal my personal information! I had to get a whole new bank account. And you know how that goes. Everything came out of that account. So I had to call my mortgage company, my credit cards, EVERYONE to stop payments. The women whom I spoke to informed me this would be looked into and how sorry they are.
Here we are... August 16, 2010. Have not heard a THING back from COX. Not even a call as to how things are. But my bank has made about 7 to me. Get my bill for this month it's 140.00. Call up for when I tell you the millionth time - I kid you not. They inform me that it went up because the "PACKAGE" we were offered expired. We were never offered a package. We were told 100.00 a month no contract for a year.
It's been about 5 months, although it feels like an eternity. So here I am thinking that after the stress, the BS, and what not they would offer me maybe something. At this point I would take a coupon to Dunkin Donuts. ANYTHING. They had nothing. Nothing to say. Nothing to offer. Nothing to comment on. NOTHING. NOT A THING!
I am disgusted with this company, and it's lucky for them my husband and family enjoy their TV time and we cannot leave because FiOS isn't in our area, but when that day comes we will be sure to say ADIOS to this waste of a company. Please people BEWARE of this company. Beware of who you talk to. And keep an eye on all accounts.
I was told this was an inside job from my bank. They told me an investigation is underway on their end with several employees from Cox, and that Cox has not cooperated with them in any way. SO please. Times are tough. And the world is a rude rude place. Read reviews before you purchase anything cause I would hate to see this happen to anyone else. Thanks for your time and I hope my experience helps others when deciding in a cable company.