ST. CLAIRSVILLE, OH -- We went to the St. Clairsville, Oh location not long ago. My daughter ordered bacon, eggs, hashbrowns, toast. Her eggs tasted like they were cooked in Kielbasa grease. They were disgusting and overcooked. We asked for the manager. The waitress was not pleased. The manager said he would bring her more eggs. They would be cooked the same way. No thank you. She didn't like them the first time. My French toast had an odd taste too, but I did not complain. The manager walked away, then it took at least 10 minutes for our waitress to reappear with our check. She was curt. I will not return to a Cracker Barrel.
MESA, ARIZONA -- We drove about 26 miles on a Wednesday to order Cracker Barrel Pot Pie. We arrived a few minutes before 2:00 PM. We were told no pot pie are available. We were shocked! At 2:00 PM already out of the special. So, we complained to guest relations and what is a joke. It seems they either in the wrong job or dumb enough not to know how to lie to customers. All we got back from Guest relations was "Thank you for reporting this incident and we referred your complained to another department which they would contact you soon".
This was 10/27/2017. Until today we never heard back from anyone. It seems Cracker Barrel's guest relations use that phrase as a gimmick and they hope customers forget the issue later on. Shame on you Cracker Barrel Management for allowing this to happen.
TAMPA, FLORIDA -- I always have a great experience at Cracker Barrel. The food is always delicious and their wait staff is friendly. I also like the fact that they have a great shop and outside sitting area with checkers to keep you busy should the wait be long. Always look forward to a good hearty breakfast when I go there!
ALEXANDRIA, LOUISIANA -- My breakfast came out cold, gravy was so cold there was a film on top, my eggs & hash browns were cold, we never got our milk, and my husband's toast wasn't served until after he had finished eating. His was cold too but he's a diabetic and needed to eat. I have never been to a Cracker Barrel that had good food. The one in Lafayette, LA is just as bad. Don't waste your time stopping.
STEWARTS DRAFT, FLORIDA -- We travel a lot. We used to go to Cracker Barrel restaurants all the time. They were wonderful. We haven't been to one in a few years because we were on the West Coast. We went to one in Stuarts Draft Virginia for breakfast the other day and it was awful. The portions were minuscule, and the quality went way downhill. Corporate greed strikes again. The wait staff didn't have the old friendly attitude either. They seem to fear for their jobs. I am done with this horrible chain and will tell the world how bad they have gotten.
FLAGSTAFF, OKLAHOMA -- My husband and I ordered two chicken salads. When mine arrived, there was a hair in it. The waitress was called to our table and she took my salad back. Another salad arrived 15 minutes later. Any other establishment would have said, "no charge to your table for this error on our part and bad experience". We did not even receive an apology. This is highly unusual!
I put a review online about the Flagstaff store No. 297 - visited on 10/23/2015 and they sent a letter to us saying, "how are you doing?" I expected to see a coupon for 2 free salads. Cracker Barrel will not be a restaurant we will go to unless we are with a group who want to go there. And believe me, we will tell them about your lack of customer care and kitchen negligence.
BRIGHTON, MICHIGAN -- I wish to state that I want to remain anonymous. I have worked at the brighton cracker barrel for almost a few years now mainly in the back of the house position. It is a very busy store but it has its good and bad. They say that they give anybody a fair chance for advancement in the company but that is not true! They choose whom they like based on their favorites. And I feel that I have been over looked for advancement primarily based on my age. Which is against the law!!
If I was 18 again or in my early 20's I would rapidly get cross trained in every department. If you work in the dish room area that is regarded as the lowest priority spot in the whole restaurant. Even though they are the backbone of the entire store. The severs are very rude and demanding. I have especially noticed that on very busy holidays the dish room area is under stocked to where every other part of the store they have people right where they supposed to be.
But when the big boss come through they will schedule or call in people to fill the spots that aren't usually covered in an average shift just to put on a show for the big boss!! They schedule at least 2 closers per shift and expect you to be out on time. Because they want to get their bonuses on how much labor they don't spend. They have at least a 3rd person scheduled until about 8pm. But that still doesn't help if you are stuck with a person who is under trained or doesn't want the dish room shift.
They don't give people a fair chance for advancement by hiring straight from the outside. They need to look at gee who hasn't done this yet? I think they would be good in backup or grill line? We have had a new store general manager now for a few months now. And right off the bat he has to make all these changes not even considering or listening to ideas from anyone else.
It is actually stated in the cracker barrel rules that you have to "embrace changes" not even realizing that these changes will affect the way we work and get out on time. And above all that, once a schedule has been posted every thursday they can go in and adjust your hours without giving you any notice. One time, I knew that I had friday night off and had already made plans to where I was completely unavailable. This manager declared that I was on the schedule the friday night shift. They adjusted it thinking we should be aware of it on the printed out schedule? I knew for a fact that I was being setup!
If you need a good hourly job do not apply at cracker barrel! I am mainly holding on to this crap of a job for the hours and I have not and will not mention my identity just because of the fact that I knew what the facts of cracker barrel are. They are not an equal opportunity employer. Please copy and post this review anywhere you like. I am telling you straight from inside the doors of cracker barrel. Do not apply! Let them see their own fate!!
SAN ANTONIO, TEXAS -- I recently became a former employee of Cracker Barrel Old Country Store, & I just thought I'd share a few things for soon to be employees, current employees and even some customers if they care to read this. I worked at Cracker Barrel for four and a half months and at first I liked it. I thought it was a friendly and simple, just a part time job while I'm in school full time becoming a teacher. When I got hired I was assured by the general manager that they are more than willing to work with school schedules because most of their employees are in college just like me, etc.
Well come to find out, school is coming and I gave him my new Availability Form and the general manager pulled me aside and said unless I become more available for him mostly working later, then my hours would be extremely cut more than they already are even though I'm only part time unless I trained to do another position such as hosting.
I'm an adult and I'm willing to compromise even know he straight up lied to me and it's not working with my school schedule. I agree to cross train for hostess so I can get some hours. However, a lot of favoritism has and still is going on at that location that I worked at. Old employees get away with everything - don't follow the rules that they pressed upon new employees to follow, they constantly break the rules all the time, crappy customer service get away with everything. Never get reprimanded for anything or written up when they should have been fired.
There is a lot of shady business is happening in the kitchen. A waiter who was ** off by a table of customers put Visine drops in their drinks. Some of the cooks pick their nose or cough and do not wear gloves and handle the food. The managers are some of the biggest ** I have ever worked for. They try to write people up for crap that other employees who been there longer do all the time and give write ups for something they didn't even do only for the simple fact that they weren't aware or didn't hear you over the walkie talkie.
They want us to announced over the walkie talkie when we need to go to the restroom like we're in kindergarten even though there's no line and there's another person at the register, they still want you to page them. So, I always page them every single time. Me and one other girl are the only ones that have done it every single time and one of the managers had the nerve to try to issue me a write up saying I never paged him even the other cashier acknowledged that I did. I don't have all the time in the world to wait for him to wait for a response to my page. Sometimes he didn't even wear his radio or had turned all the way down which is not my responsibility.
So I told them to shove that write up his ** and it belonged to the other cashier since she leaves the register all the time unannounced to screw around in the back. They try to discredit honest responsible adults who were working there such as myself, but let little ** with no responsibilities or children or bills to pay get away with murder & give them a set schedule. And they let people who have warrants for their arrest work there just like that cashier at that store.
It's downright crooked, hypocritical and a little bit of racist. I had to put an old fart manager in check for always being rude and sarcastic even when you ask him for help & he never messed with me again because I was right. I didn't get paid enough for that BS. Plus, the retail manager try to pressure you into selling the retail department products so he can get his bonus. We were never told during our interview or orientation that we had to sell anything or have a quota. A lot of shady ** at this restaurant. I will never dine there again and I will always put them on blast on Facebook.
I started working at Cracker Barrel around August of last year (now I am a par II) at which point I did not know about the company's turnover rates or anything else for that matter about the good-ol'-country-store. When I first started training, it was all about "pleasing people" but when I got to the usual work day experience, it all came down to the dollar and how much you could generate for the company. As a restaurant, I shouldn't have been surprised for my displeasure but I regret ever getting the interview call from my manager.
Cracker Barrel is a really horrible place to work at. Employees get no incentive and not to mention no appreciation either. I had had a few problems with an MIT (manager in training) who later became an associate manager. He was a very disrespectful man but of course, not every Cracker Barrel has the same issues.
After a few months of looking at how desperate I was with the whole job market I chose to keep the job and just hang in there but things got from worse to really messed up when as a joke he said to me that he should fire me for not doing as he says (which btw, was to have my cash drawer bills facing in one direction). And that was two hours after I was supposed to go home. I later, I admit I shouldn't have, called him a jerk for which I got written up for. Cracker Barrel company policies enable the managers to treat their employees like slaves or worse.
Previously when I had asked if I could go home at the time I was scheduled to go home I received a lecture at how that was only a "suggested" time and how the manager could keep me for as long as he/she wanted and that even after an 8 hour shift, but wait! They didn't want you to go over your 40 hours either. I knew no other manager would agree or even listen to me on how the associate manager was treating me (and a bunch others) so I got a suggestion from another co-worker to call their "home office." Again I mention, that would not have worked because the managers don't get these policies out of the blue but from true corporate laws.
I have finally now decided on giving my two weeks notice and quite with dignity and mail the associate manager an apology card saying "I'm sorry I called you a jerk. You're not a jerk, you're an **." Yes, I know those of you thinking of how immature that is but I've had many jobs, and this truly deserves a five star rating for the worst job ever.
My goal is to let every new hire know of what their getting into with their target item sales and high hour goals. Other reviewers have done a great job describing how sick the ideas really are of us having to sell 40 chewing gums (or whatever the current target item of choice) and pushing, pushing, pushing when the managers get obese on free meals and fat bonuses.
So I'm an employee of Cracker Barrel and I just wanted to share some information to all of the patrons of this restaurant. I work as a cashier by the way. Every month, we have a "target" item. It's usually some candy or mints that we have right next to the register that we ask you to buy.
Well let me tell you a little about these items. We are REQUIRED to sell a certain amount every day. Let's say 3 an hour for a 6 hour shift. Well that makes 18 a day. If you don't sell 18 that day you have to make up for it the next day. And if you don't make up your numbers by the end of the week, your next week's hours get cut. So one week I can sell 100, but if I didn't meet my projected goals, my hours get cut.
Now onto the fun facts. THE EMPLOYEES DO NOT GET ANYTHING FOR THIS. The only thing that the managers tell us we get is hours. Well we get hours to sell more stuff for them hoping that we can meet our goals. What do the managers get? Well let me inform you.... They get small bonuses, like 100 dollars or if you place in the top 3 in your region, they get trips to Disney or a weekend at the beach or stuff like that. These are real incentives for the managers. Well the employees get nothing for doing this.
I brought this fact up in a meeting where my regional manager attended. She came because she lives so close to our store. They started the meeting by saying that we need to sell our "target" items. We really need to push them. Then, my regional manager said that we placed number 2 in our region for a previous target item. So being the smart mouth outspoken person I am, I politely asked what do we get for this? She said you get to keep your job. I have been conversing with a lot of my co-workers about this and no one is happy. We all hate it. It's high pressure and a lot of the guests complain about it.
Here is another fun fact.... Cracker Barrel stopped this "target" item campaign for one year and lost 10 million dollars. So to gain that 10 million back they are screwing their employees. We are training 6 new cashiers because it's that high of a turnover. 20 new servers and 3 new retail personnel. We just hired 4 cashiers and 10 servers. That's 30 new servers and 10 cashiers. That's the turnover rate at Cracker Barrel. Might be a good place for paying customers but for the employees, this place sucks!!!!!!!!
One more thing for all you people reading this. Apparently, someone in the chain said that no stores should have a 0 dollar hour. Meaning that something should be sold at all times during the day. Well we open at 6 am EVERY day. No one wants to buy chocolate or candy at 6 am. I know I wouldn't. So I got two 0 dollar hours in a row the other day. This was from 6am-7am and 7am-8am. My manager came up to me and asked why I didn't have anything sold. I told her that there was no one in the restaurant OR in the store to sell to. Her reply to me... THAT'S NO EXCUSE.
I then told her that I do not make enough money to subsidize the company because they don't want a 0 dollar hour. I refuse to buy something so the company can profit!!!! BTW... if you have an extra dollar, PLEASE buy the target item. It keeps us in a job and able to pay our bills.