Cricket Wireless

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Defective Phone! Chorus ZTE No Longer a Muve Music Phone! No Replacements!
Posted by on
Rating: 1/51
MILWAUKEE, WISCONSIN -- I bought the Chorus ZTE on 10/20/12 from the Cricket wireless website. Once I received my phone I called to activate it. While speaking to a representative I was told I needed to be on a plan that was NOT listed on their website & was MORE expensive. I wasn't sure why this was but I trusted he was correct & went with it.

Since I've had this phone there has been NOTHING but problems with it! I could hardly EVER get online & once I was id be right in the middle of something only to be booted off back to my main phone screen & NONE of my online history saved! When trying to get onto Muve Music to listen or download, it would tell me that my service wasn't active & couldn't get on to it AT ALL or It would try loading until it timed out OVER & OVER again!When I did get to my music, I would try & listen to songs only to be interrupted by a message saying that I again had not subscribed to this service and it would boot me off! Sometimes while listening or searching for music the whole program would(just like the internet) completely close & return me to the main screen. All of my bill payments were up to date &my phone was NEVER turned off.

I had to call MULTIPLE times to have them "reset" or "update" my phone while talking to them in order to be able to listen to my music. After explaining all of the problems I had been having, I was told by one of their technicians that my phone was "absolutely defective" & they have "been having LOTS of problems with these phones". That I should "go in ASAP & get a replacement, regardless if it was past the 30days or not"(it wasn't yet)."They are obligated to replace a defective phone that was no fault of my own." I had not had time since to exchange the phone as I work the same hours the store is open. I figured I would just try & deal with the issues until I could make time to get in.
However, that wasn't even CLOSE to ALL the problems I had experienced. Some of the things that had happened that I informed the tech of: after charging the phone ALL NIGHT it would say it was at 100% but after making one 5min phone call and maybe 6 text messages, the low battery alert would come on. It was an inconvenience to have to carry my charger with me EVERYWHERE & find places in public where I could charge my phone while trying to do my day to day activities. Not only was it embarrassing but I risked someone stealing my phone or someone moving it & losing it all together! Not to mention how many times I had left it places not used to having to charge it EVERYWHERE I went. While trying to type a text message my words would stop appearing in the text box so I couldn't see what I was typing. Couldn't delete it, nothing. I had to turn off, then on the phone(which takes at least 5 minutes)to finish my statement or sentence I was typing to someone. Needles to say this caused a lot of confusion. Not to mention people thought I was ignoring them, being rude, or reading only part or a statement which was QUITE a headache trying to explain myself(or my phone rather)each time this happened which was multiple times per day.

The phone would randomly turn off on its own(not being close to a dead battery). SO I missed MANY important phone calls especially if the person didn't leave a message. I would change my background picture &after a day or so it would revert back to the last one I had on there-never failed. Some of my contact pictures would randomly appear upside down. I would receive and/or send MULTIPLES of the SAME message that had only been sent once by me or the caller. There were MANY texts I NEVER received and I had confirmed this by looking at my friends phones & seen it had been sent successfully through there phone but I NEVER received it! I would get voice mails randomly without my phone even ringing AT ALL! Sometimes I would get voice mails that were from DAYS AGO!And that's not all but you get the idea!

But things got much, MUCH worse. I woke up about 2 weeks ago & checked my phone after being on the charger all night to see it flashing a blank white screen. I wiggled the charger around a bit & it stopped but I thought that couldn't be good. The phone REALLY started acting up then. it would NOT hold a charge AT ALL. I had to keep it on the charger at all times or it would die within minutes. While trying to charge the phone would go back & forth saying it was charging then it wasn't & so on. I thought this to be a problem with the charger connection on either the phone or the charger but couldn't understand all the other issues. Then the phone COMPLETELY stopped working. It refused to turn on no matter how long I charged it or how long I tried. I took the battery out& reset the phone multiple times with no success. Christmas night I had the phone sitting on my desk(after it had been off the charger for over a day) And there it was just flashing a white screen! Just like a strobe light! I couldn't turn the phone off & it wouldn't stop until I removed the battery. THE MOST BIZARRE THING I'VE EVER SEEN A PHONE DO!

I asked my sisters (who both have worked with reputable cellular dealers & service) & neither of them had EVER seen something like this! We tried multiple chargers, looked at the phone where the charger connects and saw no visible damage. The water damage dot was still white(turns red if water damaged)and there was no other visible signs of trauma or damage. I am VERY careful with my phones & have ALWAYS followed the manuals instructions for care as well as common sense. It had never been dropped or near any kind of heat, extreme cold, humidity or water.

So yesterday I made a call to them(having to wait over the holiday-without a phone for 4 3days). I was told that this phone is no longer a "Muve Music supported phone"! That they have found out this phone cannot support this capability & is no longer a "feature phone"! I was dumbfounded that NO ONE had tried to contact me about this! They have my email, mailing address, secondary phone number & MY PHONE NUMBER! Yet I NEVER received ANY information about this. I had been paying for a "Muve music Plan" and didn't have Muve music anymore! They recommended I change my plan to a normal one-WELL DUH! But I DEMANDED to be compensated from the date they stopped providing this service to these phones! Why should I have to pay for a service I'm not getting? Its like paying for cable, getting 100 channels then taking all the channels away but you still have to pay for it!? Not to mention the fact that I had paid $150 for a "Muve Music phone" & since that function was no longer available, the phone is just as regular as any other one. I asked to be given a new phone that does support this feature because that's the WHOLE REASON I bought the phone! They told me it's not their problem and I would need to contact the manufacturer!

I can't believe this company not only has not & will not inform any of the 1000's (maybe millions)of customers who purchased this phone & will not reimburse any of us for a replacement phone or any compensation for billing us for services we weren't getting. I am outraged & will stop at nothing to tell the world that this company is nothing but a bunch of dishonest thieves who take advantage of loyal customers who work hard for their money. If you feel the same I suggest you report them to the Better Business Bureau and put them on blast on websites such as this one warning others of the deceitfulness of this rotten company & its affiliates.
     
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At Your Service on 12/28/2012:
I can sure appreciate the frustration it sounds like you're feeling. However, I really don't agree that Cricket should somehow be responsible for this. They are only a service provider. It's ZTE that manufacturers this phone. It is either within their warranty guidelines or it is not. Unfortunately, even you agree that you didn't address the problems with the device, within the first 30 days, when you felt you should have.

If you still want to use the device with muve, and the unit is now outside of warranty coverage, you may want to just consider replacing it.

Let us know what you do. Best of luck.
Tezrien on 12/28/2012:
Go to Walmart, get a straight talk smart phone such as the Galaxy 2, pay $45 a month for unlimited everything, get the free Pandora app and enjoy.
Seriously on 04/16/2013:
Dude are you kidding me? I'm not the only one with these problems with this stupid phone? My phone does almost exactly the same crap, ever since I got it.
James on 04/17/2013:
Cricket continued to sell these phones while knowing all of the BAD info. Is there a class action lawsuit for this issue? Please add me to the list!
guy on 05/01/2013:
I completely agree with this. Cricket is a no-good, lying, thieving company and someone needs to do something about this crap.

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Unimaginable Horror
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- I ordered a phone and service plan online. When I received the phone, I tried to activate it using the *228 as direction in the instructions. It would not activate so I called customer service. I gave them the phone number you sent me in my confirmation email and I was told that phone number was registered under a different person. I could not clearly understand what the representative was telling me due to a heavy accent, so I hung up and called back. The next person told me my account was locked. What?? It's brand new service, how could it be locked?? She didn't know either - couldn't tell me why, just said that I'd have to wait 24 to 48 hours to activate. I asked for a supervisor. The supervisor could not have cared less! He was unapologetic, rude and sounded like he hates his job. He said there was nothing he could do but offer me a $10 credit. I had no choice. So in 48 hours, I was finally able to activate the phone. But guess what? That phone number you sent in my email - not even close! So I dialed my work cell phone with my new Cricket phone to see the caller ID to get the correct phone number. I figured I was finally getting somewhere so I sent a mass text to tell my family my new phone number. As if it couldn't get any worse, the text was never received by any of my family. Then when I dialed my new phone number back from my work cell phone, it went to some strange man! I thought I dialed wrong -but I didn't. I spoke to the man and verified that the number dialing FROM my Cricket phone was HIS number. How is this even possible??? Then I called technical support and she didn't believe me! I asked her to dial the number to test and she said she couldn't. Best she could do was change the phone number and waive the fee. OK fine, let's do that! But GUESS WHAT???? More trouble! Nope, the account is locked again and there is a pending activation so she can't do anything. Awesome! I have loved spending 4 days on the phone with you guys on this! So she says she will have to escalate the issue and it will be 24 to 48 hours MORE before they can HOPEFULLY fix this. Let me remind you...I AM A BRAND NEW CUSTOMER - BRAND NEW PHONE - BRAND NEW ACCOUNT!!! WHY IS IT LOCKED?? WHY CAN'T YOU FIGURE OUT WHAT MY NEW PHONE NUMBER IS??? So, I give up. I tell them I want a refund and I will just go somewhere else. Well, she had to transfer me to that department. So she transfers me to the cancellation department....that I held for over 15 minutes for and GUESS WHAT?? Wrong department - I need to go to web orders to have my account canceled and money refunded. So please hold again and I'll transfer you. When web orders picks up I get "You have reached web orders, we have no reps available to assist you at this time. Please visit a store near you. Goodbye." So I call back (I'm on my work cell phone this whole time). I keep getting the same message. So I call web orders back using the Cricket phone and my call goes right through to web orders. Kind of fishy. Seems like someone flagged calls from my work cell phone to not be answered anymore. What, am I causing YOU too much trouble?? None of this is your fault?? Look, I get it - things go wrong. But it is your responsibility to fix them and provide decent customer service especially when it's YOUR fault! So back to my phone call - I am on the phone with yet the 8th or 9th person by now who also suspiciously has a thick Indian accent like the other 8 people I've spoken too...and he doesn't care either!! He tells me to mail the phone back and they'll refund my money. Well how can I be sure? Isn't there a form or some kind of refund confirmation? Nope. Just throw it in the mail and TRUST CRICKET TO RECEIVE THE PHONE AND CREDIT THE MONEY TO THE CORRECT ACCOUNT! Yes!!! I know this is going to work out so well! I probably just threw $85 and 4 days of my time in the garbage. And no one at Cricket gives a care. Not one! I bet this review will go in the same pile all my other complaints have gone in. What a shame. You get exactly what you pay for and I will remind everyone I know of that!
     
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Soaring Consumer on 01/04/2014:
I suggest contacting your bank or credit card company and have the charge reversed.
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Worst Buying Experience Ever
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- This is truly the worst buying experience I've ever had. I'm not talking about buying a phone, I'm talking about EVER.

My intention by switching to Cricket was to be able to buy an iPhone and save a few bucks on my monthly bill.

My first hint that this was going to be a nightmare should have been when I spent 25 minutes on hold for a sales agent. Once the agent picked up, he spoke flawless English and took my order swiftly. I paid extra for overnight shipping and placed my order at around 10:00am. The total I paid was slightly over $680 (iPhone 5 + Overnight Shipping + 1st Month + Taxes)

The very next day I was waiting for my phone and nothing. I called to find out what was going on and they told me my order was delayed because of a busy warehouse. They said they couldn't refund the money I paid for overnight shipping, but as a "courtesy" they would lower my 1st monthly bill by $10.

The next day my phone did arrive. The second nasty surprise came when I opened the box and the iPhone had a cracked screen. I immediately called them back to try to figure out what was going on. Off course when I called the sales line, they said that I had to call a different number because they didn't handle customer service requests.

I called the new number and off course the person that answered had an accent so heavy I just could not understand them. I'm not being nasty towards the customer service rep, I'm used to calling India or the Philippines when I have to contact customer service, but this gentleman just could not be understood. I politely asked to be transferred to someone else that had a less pronounced accent, the representative responded that "they didn't have anyone else" and hung up.

I called again and this time a lady picked up with a far less pronounced accent. I explained the situation and she told me that I had to contact UPS and file a claim with them for the broken device (Even though the shipping box showed no damage whatsoever) obtain the claim number and then call them back with the claim.

So I called UPS, filed the claim, and called the number back. This time another gentleman with an even heavier accent than the first guy picked up the phone. I got so frustrated I just hung up without even saying anything. I called back and a third gentleman answered that could be understood. I explained the situation yet again and gave him the UPS claim number. He said that I had to now ship the phone back to them and I would get a refund WITHIN 30 DAYS. I said I did not want a refund, that I wanted them to replace the phone, I was appalled when the response came back "It is not our policy to issue replacements, only refunds, and they take 30 days". I demanded to speak to a supervisor and the agent's response was the following (I'm being serious with this) "I don't want to waste our supervisor's time, because he's going to tell you the same thing I just said"

At this point I was so furious that I just called the representative an incompetent ape, and hung up the phone.

After cooling off for a few hours I called yet again. This time the person that answered had little accent. I gave her a brief explanation of what had happened and asked her to send me a pre-paid label to send the phone back. Her response was as follows: "We don't pay for return shipping".

At this point I absolutely lost it... I threw the phone in the garbage and filed a complaint with my credit card company, which is what I should have done in the first place.

The moral of this story is the following: STAY AWAY FROM CRICKET COMMUNICATIONS AT ALL COSTS. THEY ARE SCAMMERS AND THIEVES.
     
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Obsfucation on 02/06/2013:
Hopefully you have now cooled down enough to have retrieved the iPhone from the trash. One way or another you are going to have to produce the phone to get your money back. Your credit card company will not accept your story without proof, and they will re-institute the charge.
ok4now on 02/07/2013:
What a nightmare. Cricket is a discount carrier so don't expect great customer service. It's always better to buy the phone in the store so you know what you're getting. They offer a full 30 day money back guarantee but you might have to pay a restocking fee. This is negotiable.

I have Cricket with the HTC phone for $45.00 bucks a month. Good call clarity and no drop calls. This is a real value for unlimited service. Where they lie is advertising unlimited internet. After 30 minutes of usage they throttle you back to a snail's pace. This is not important to me. I get my monies worth with the unlimited talk & text.
Marie on 12/14/2013:
I feel your frustration. I just had a similar experience this morning, and it's not over. I have to go to the local store and see what they will do next.
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Nightmare! Avoid at all costs!!
Posted by on
Rating: 1/51
CHARLOTTE, NORTH CAROLINA -- I would have given this company 0 stars if that were possible. Avoid this place as if your life depends on it. The staff are very unprofessional. The local corporate store manager Carol seems to have no idea how to do her job. After having an issue with the huawei mercury I purchased in June which did not work from the moment I left the store I purchased it at(Hickory grove) I returned it to that store the following morning and was told by Marabel who sold me the phone that I would have to take it to the corporate location to have it replaced. I sat at this location for 4 hours without speaking to a single employee other than to be told very rudely to sign in on a kiosk which I did. I stood against the wall for 4 hours waiting to be served because there is only one bench and the place is always packed(wonder why). There is a police officer stationed in the waiting room which should tell you something about this location. A woman was actually hitting her very young child in the waiting area with a shoe and no one even seemed to notice. After 4 hours I had to return home with no resolution. I spent hours on the phone with Crickets useless customer service with no resolution and was directed back to the store where
I waited several more hours with no help. Everyone within Cricket, apart from Marabel herself tells me that she should have replaced the phone and they can't help me. Fast forward to October. THAT'S 4 MONTHS! I am at my wits end and am still paying for a phone that will not work. I finally get in touch with a regional manager for the Charlotte area that covers the store I purchased the phone from because the manager of that store (hickory grove) named Muhamed refuses to help me as well. The regional manager named Kelly tells me that if I will pay a 125 insurance claim fee that he will give me a better phone and a discount monthly on my service as well as a credit to offset the cost of the insurance fee. Although I did and still do believe that they should have immediately replaced the defective merchandise that they sold me, I felt that this was an acceptable compromise and agreed. He told me to go see Carol at the Mallard pointe store and gave me a packet of info to give her to have this resolved. She did get me the new phone and I paid my 125 and she told me that she would text me within an hour to let me know that the credit and discount had been applied and what my monthly bill would be going forward. Needless to say, I never received that text. Just found out that none of that had been done after I left. This has been the worst customer service I have ever received. Avoid Cricket at all costs!!!! The convenience of not having a contract does not offset the total lack of professionality and customer service. Every single person I have dealt with within this company made it very clear that they will only do the minimum required and couldn't care less about their customers.
     
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ok4now on 10/31/2012:
Tired of contract phones I decided to give Cricket a try and had a similar experience. Unlike your experience I found the store customer service to be excellent. They highly recommended the Huawei Mercury phone, the same one you got. This was also their personal phone which they probably got for free. They offered a 30 day money back guarantee so I bought it.

What a mistake. The phone sucked from day one. Dropped calls, loud screeches, low volume and it would constantly lock. Three weeks later I return to the store for a refund. Now I'm informed by a different sales associate that there is a 15% restocking fee. I'm also told this is now a discontinued phone due to problems. Huh? Three weeks ago it was great.

Fast forward. They took the phone back and waived the restocking fee. I purchased the new HTC ONE V that has great reviews. Problem solved. No dropped calls or other problems. Cricket also lowered their monthly unlimited fee to $50 bucks a month. I'm a happy customer now.
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Cricket Broadband and Employees suck!
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MADISON, WISCONSIN -- On Tuesday, January 4, 2011; I purchased a wireless broadband from Cricket from East Towne Mall. The man that was taking down my information, asked me for my license, and I informed him that I had just moved and if he would like my new address rather than the one on my license. He told me that my address doesn't matter, and that's when I questioned how I got billed. He told me that you get billed and pay online. I spent $53 for the modem, and $50 for the first months internet, total of $103. I get back to my house around 9:30pm to try out my new internet, installed and did everything the directions told me to do, only to find out it didn't work. I called the 800 number and the guy told me that my internet didn't work because my $50 credit hadn't been posted. So I waited until the next day.

Wednesday, January 5, 2011; After I got home from work at 6pm, I tried the internet again, only to find out that it didn't work. I called the 800 number again, and the guy asked me for my zip code (the zip code on my license and where I live now are different) so he looked me up by my account number. I began to explain to the man that the guy that sold me the broadband told me that my address didn't matter, and man chuckled. He took down my current address and then told me that I didn't receive any service where I lived. Which would have been nice to know before I purchased everything. The man explained to me that I could go to the West Side (30 minutes from where I purchased everything) to get a FULL refund as long as I made it in thereby the 6th.

Thursday, January 6, 2011; I drove 40 minutes to the Westside store, where they denied me and told me I had to go to the store I bought everything from because they don't "associate" with the other store on the other side of town. So I had to drive to the other side of town were I purchased it from (Eastside) and the man told me that he could only be able to give me $25 of my $103 because they could only take back to broadband modem and I had to pay a restocking fee. I told that man that I would like to speak to his manager. He gave me her number and I called her, to find out she was VERY rude. He started raising her voice at me telling me my receipt states I had 24 hours to return everything for a full refund and that the man that told me I had 3 days misinformed me. I told her that I didn't think it was right that I was paying for something I A) Never got to use B) Wasn't my fault that the guy didn't tell me I didn't get service where I lived cause he didn't take down my current address. I told her I wanted to speak to her boss, she then, real rudely took my name and number and hung up on me. NO manager should EVER hang up on a customer. 50 minutes later-still no phone call, I called her store back, and she told me to go back to the booth. I went back there to find a different man standing there, he refunded me the $53-for the wireless modem, and began to guilt trip me by saying that THEY (CRICKET) are losing money because they refunded me. I told him I wanted my $50 back for the month of internet I didn't and will never get to use. He told me I would have to go back to the store on the Westside (where I already was), I explained to him that they denied me, and he told me to ask for a manager there. I got their number and called them, and when I called a lady picked up, I explained the situation to her and she said that the guy gave me false information because they don't contact that store (even though they are the SAME company). I then flipped. She went to someone higher than the owner, and I am now getting my $50 in a Visa gift card, not a check or a credit back to my bank account. But after the hours I spent running around and defending my case to rude Cricket employees, I just took it. and they are mailing it to me.

I advise you NOT to work with Cricket, they are THEE worst service I have ever had to deal with!
     
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Read this before you switch to Cricket
Posted by on
I have the Huawei Ascend 3G Touch Screen and I regret the day I paid $189.99 x2 for these phones and made the switch to this company. Two months after I bought the phones they start giving them away for free if you switch to Cricket service. My husband sees my strugle with this phone and the service he never even activated his phone. The reception is bad where ever I go, to work in VA or home in MD. I have to go outside to get a good singal, by good I mean 3 bars, inside if I do get 1 or 2 bars the call goes through but it will drop several times, I get so frustrated by the time I do get through I don't want to talk anymore. I can not hear on this phone it has the worst volume I have ever seen on a cellular phone, if you don't have a earpiece phone has to be on speaker to have a conversation and that is bad, it is like using a walkie-talkie (you put it to your ear to listen then to your mouth to talk). I can use my phone in my car on speaker at MAX volume and the person in the passenger seat next to me can not clearly hear what is being said, very poor quality product. The speaker does however do OK when used on the web or with some music apps, when it is very quiet but if there is any noise where you are its no good. I cannot speak to customer service representative if my service is off, I mean 1 day late and you are off, the only option I have is to make a payment. Even if I make a partial payment they call this a bridge payment, you still can not reach tech support or cust service, can you say "Rip Off". I've had this service for 5 or 6 months now and I hardly ever use it, I am so frustrated with the horrible service.
     
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Cricket Has The Worst Customer Service Ever!
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I am writing concerning the HORRIFFIC customer service I have received from your Cricket Wireless. I have been a Cricket customer for several years and am extremely disappointed in what I have recently experienced.

First, I have tried to update my address on the phone with their representatives on three separate occasions. I also tried to update my address on their web site on five separate occasions and after a period of approximately 1 ½ years I was finally successful. That’s actually OK. I can accept that.

Second, on March 26, 2011 I went on line to order their new Huawei Ascend phone and upgrade my service. The web site told me it could not process the transaction which I found very strange because I pay my bill with the same credit card on line every month. And, although I was informed that the transaction could not be processed, they charged my account the $152.44 with no order confirmation! I was able to talk to their customer service and my bank and have the charge removed. I then went back on line to order the phone again, and again, the transaction was not processed however, my account was once again charged! This occurred three times! I spent numerous hours on the phone with their customer service department as well as with my bank. Finally, after 12 days of frustration I drove to a Cricket store to purchase the phone and upgrade my service. I had to pay MORE than I would have online because I was not able to get the online discount! After seven days of new service, my phone was disconnected because of an error on their end stating that I owe $21.00 which is impossible considering I signed up for and paid for the phone and new service directly at the store. I drove back to the store for a 2nd time to have the issue resolved. Two days later my phone quit working once again, so once again I drove to the store, (31 miles one way) to have the latest issue resolved.

In summary, I have spent more than five hours on the phone trying to resolve these issues, 186 miles worth of gas for the three specific visits to the store and my time in order to resolve these numerous issues that were all caused by the incompetence of their company only to discover that I am not able to be compensated in any way. This is unacceptable. Is this how their company values its customers? I have NEVER been so disappointed with the service I have received from any company in my entire life! In addition, no one ever even bothered to contact me and offer me some sort of retribution.
     
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CARMEN on 06/17/2011:
OMG THE SAME THING HAPPENED TO ME WHEN I TRIED TO ORDER MINES ONLINE, AND I ALWAYZ USE THE SAME CREDIT CARD, THEY SAID THEY NEVER RECEIVED MY PAYMENT AND YET IT WAS TAKEN OUT OF MY ACCOUNT I FAXED THEM THE DOCUMENT AS SOON AS I FOUND OUT ABOUT THIS "MISHAP" AND THEY SAID THEY HAVE NOT RECEIVED ANY FAX. NOW MY SERVICE IS OFF AND IM GOING TO KEEP IT OFF CUZ CRICKET SUCKS!!!
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Cricket Wireless CUSTOMER SERVICE does not exist
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I must be stupid, I have been burned twice by this company, the first time with a cell phone that I had, the battery died (choked and died-DNR) I went to the local store, the girl behind the counter messed around it for about 5 minutes, tossed it on the counter and said that she could not get the back of the phone off, stated that I should just buy a new phone, turned around a walked off. I called the "1-800 #" and they nicely told me that insurance would not cover it, because I must have done something to the phone, but I could go up to the local store and see if they could fix it, when I told them what happened, they insisted that it did not happen, "they do not hire bad customer service reps". Moving on- I switched carriers, and for a little more a month "not much more" I went to Verizon for phone services.
Fast forward to present day- my son got a laptop for Christmas, I wanted him to have Internet services, it was last minute, so I went to Cricket and bought the modem, and was on my way (boy I just wished I would have waited) I tried to pay my bill in January, albeit a day late, I know my fault, they had already cut the service off(understandable) I went to the local store to pay, however the guy at the store said that because it had been turned off, he could not help me without the actual modem, so I went home and the next day went back with the modem and was told he still could not help me, I asked him to reactivate it, start up a new account and I would pay all the fees associated with it, he informed me that I had to buy another modem- at that time I left. I tried to get help online, and called their 1-800 number that they listed, the guy on the phone, told me that he only processed new orders and gave me another 1800- to call, I called this number, I do not think this number has any customer service people associated with it, I pressed the option to reactivate, and was told to go the nearest store, I tried every option, but without a "phone number for the account-because it had been turned off" it was pretty useless, I tried to press 0, the system HUNG UP ON ME.

While I understand the appeal of Cricket, the unlimited, no credit check, no contracts etc. However with the crap you have to put up with, I think that it is worth the little extra money you have to pay with Verizon to get the customer service, people that actually answer the phones, email reminders about invoices due, stores everywhere, with more than 1 person in each store, and the convenience of being a day late and not having to go through heck.

In researching, I have found that Cricket is actually rated one of the lowest for customer service, actually next to last.

I will never make that mistake again, shame on me for getting burned twice!!! No third time!!!

Beware and be smart

     
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Anonymous on 04/06/2010:
I absolutely agree that Cricket's customer service reps have almost no customer service skills.

From in-person assistance to over the phone, with the exception of one person and once instance where my handset was considered in warranty (and so replaced when I had an issue), my experiences with this company have bordered on hellish.

Their (usually) refurbished phones are overpriced. If you have a problem with the phone within the first WEEK of owning it, good luck getting it replaced. Their phones seem to need to be upgraded frequently, resulting in the necessary purchase of at least a phone per year, if you keep their service past one year.

Don't EVER try to get a cash refund for ANY reason. I don't believe they do those, as I've heard many (in-person) customers complain. (My own experience with their no-refund policy occurred when I switched to another company with time still left in the month I had already paid for. Although my phone was cut off when I ported, when I asked for an $8.00 refund, the customer service agent got nasty with me then hung up on me.)

If you go in person to make a payment, request customer service, etc., expect to wait. And wait. And wait.

At one point, our whole family had service with them because their unlimited plan was the cheapest around and no contract to boot.

However, after experiencing the way they treat customers, we have taken our dollars elsewhere.

Honestly, if Cricket offered us all free service, I would pass.
jameichat on 04/16/2010:
You should check out Fuzion Mobile- Much better coverage and better service...It is autopay and unlimited....$49.95 a month- talk and text...I signed up and LOVE IT...And- you can have a top of the line phone and keep your number!
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Cricket Customer Service is FRUSTRATING!
Posted by on
ARVADA, COLORADO -- I have happily been with Cricket since 2005 and have never had to deal with customer service before yesterday, 5/19/08. I was late in paying my bill and called the *611 number to pay up. I received a confirmation number after payment and was told my phone would be activated in approximately 30 mins. After waiting a couple of hours, I called the *611 number only to hit a voice automated system telling me I could not proceed to any other options unless I paid my bill! I needed to simply SPEAK to a live person to see why after paying my bill my phone was not turned back on. I tried 7 different numbers all which would not lead me to a live person. I went on the website mycricket.com to find contact info, or an email address and found nothing. On 5/20/08, more than 24 hours after paying my bill, my phone was still not activated. In desperation, I call the web sales number to get a live body and was told they could not help me and that they had received my specific complaint a lot at their office. I then call the rebate number, got a live person who also said they could not help me, different system, blah, blah, blah. I asked to speak to a supervisor who told me she could not help, had no other additional numbers for me to try to "sorry, we hear this a lot." Finally I called a number I found when I googled " cricket customer service rep" and got a gentleman who gave me the number that finally worked!!! It is 1.866.384.4425. When I spoke to the live body and gave her my confirmation number she could not see why my phone was not reactivated yet, but turned my phone on manually, lectured me about paying my bill on time, and then asked if I would be interested in upgrading my service, newer phone, etc. INCREDIBLE! I know being without a phone for two days is not the end of the world, but what is wrong with Cricket's customer service? The web is full of complaints that had I seen before I bought my Cricket phone, could have swayed my decision to not go with them. I shudder to think of the headaches I could have if I had re- occurring problems with my phone. I have had one problem in 3 years. Anyway, buyer beware!
     
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Worst ever! on 05/23/2011:
just cancelled them after only three months. First month they texted me my bill was over due, I had to call them. The second they shut off my phone. I went down and talked with them at their store. Finally the third was the same as the second month. Which all of this wouldn't be a problem except I have AUTO PAY!!!! Not one of them could figure it out. Everything was filled out correctly and my account just wasn't billed. Why? "We don't know" they would reply. So four visits and three phone calls got me nowhere, except out the cost of a phone and looking for a new carrier.
SHARON K. MOORE on 06/26/2011:
I JUST BECAME A CRICKET CUSTOMER ON JUNE 8TH, 2011 AND THIS HAS BEEN A NIGHTMARE. THE PHONE THAT I PURCHASED WAS A CRICKET BRAND AND I PAID $50.00 FOR THIS PHONE. 1. I WAS NOT ABLE TO TALK ON THE PHONE IN CERTAIN AREAS, PEOPLE COULD NOT HEAR ME BECAUSE OF ALL THE STATIC, AND THE PHONE WAS GETTING VERY WARM, I TOOK THE PHONE BACK ON THE 10TH OF JUNE WHERE I BOUGHT THE PHONE AND THEY CALL THEMSELVES CHECKING THE STATIC ON THE PHONE IN THE BUILDING AND STANDING RIGHT NEXT TO EACH OTHER AND TOLDED ME THAT THEY DIDN'T HERE ANY STATIC. THEY ALSO TOLDED ME THAT THEY COULD NOT REPLACE THE PHONE CAUSE I HAD TALKED OVER THIRTY MINUTE, THEY PUT AN ANTENNA IN THE PHONE AND SAID THIS SOMETIMES HELPS, WELL IT DID NOT. SO I TOOK THE PHONE OUT TO THE LOCATE ON DODGE WITH THE SAME PROBLEM, AGAIN THE REP THAT HELPED ME WAS SITTING AT HER DESK AND SAID SHE COULDN'T HEAR ANY STATIC AND SHE SAID THAT THEY DIDN'T SET MY PHONE TO THE CRICKET TOWERS AND SHE HAD SET IT TO THEM. SHE ALSO MENTION THAT IF I STILL HAD PROBLEMS THAT I COULD BRING IT BACK AND THEY WOULD REPLACE IT WITH A USE PHONE. NOW DO THIS MAKE ANY SENSE, I BOUGHT A NEW PHONE AND THEY WOULD ONLY REPLACE IT WITH A USE PHONE. THIS IS BULL SKIT. I'M NOT ABLE TO USE THE PHONE BECAUSE OF THE STATIC AND THE PHONE GETS HOT. WHAT KIND OF SERVICE IS THIS. I DON'T PLAN TO LET THIS MATTER GO, CRICKET, THIS IS NO WAY TO TREAT YOUR CUSTOMERS AND YOU ARE MAKING FIST FULL OF DOLLARS FROM PEOPLE. I AM VERY DISSATISFIED WITH YOUR SERVICES. I AM GOING TO DO WHAT I HAVE TO DUE TO GET THIS MATTER CORRECTED. THERE MAY BE SOME MISSPELLED WORDS, BUT I DON'T CARE, VERY ANGRY. I WILL ALSO CALL WHOEVER.
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StarStarEmpty StarEmpty StarEmpty Star
Cricket ZTE Chorus phone is a Lemon!
Posted by on
Rating: 2/51
PHOENIX, ARIZONA -- I purchased a ZTE Chorus phone less than a month ago. Got the phone on Christmas eve. I have had nothing but trouble with the phone. For starters, the phone will not hold a charge for more than seven hours. The add at "mycricket.Com" for the phone lists in its features, "voice activated dialing". However, after speaking to tech. Support, I was told that I would have to take the phone to a "corporate store" to have this feature programmed into the phone. When I got to the corporate store, they told me there was no way they could program the phone to make that feature work. Also the phone does not have a way to turn the GPS tracking on for "911" only, so the phone is constantly using up battery power broadcasting my location, even when not dialing "911".

The battery charger access door is a pain to get open. Would not be a problem, if it did not need to be charged three times a day. This phone is a real lemon. Avoid it like the plague.
     
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At Your Service on 01/16/2013:
To me, I don't think the problems you've listed make it a 'lemon', in that they work the way they're supposed to.

Maybe you should have done a little more research before making a decision as to which phone to purchase. Luckily, with the way Cricket handles its service, you should be able to easily resell the phone and purchase one more to your liking.
p1 zte is a lemon and customer service sucks on 09/17/2013:
I want to call them up and curse them out. first they send me a defective phone that don't send text only receive text but not picture text.2nd they give me a whole bunch of security questions charged my card but didn't reactivate the phone told me my card declined but when I checked my account well long story cricket sucks the zte phone sucks there customer service sucks I was transferred to the supervisor and she sucked even harder!! unlimited call and text no contract is all sprint, at and t, and Verizon needs to knock these local jokers out of the ballpark. I hate them but want to keep my phone number. its stupid to pay 60.00 monthly and cannot send pictures cannot send text cannot receive pictures and stupid reps that swipe your card leaving transactions pending tell you to take it up with your bank after not having a problem using a debit on any of the other purchases made with this very debit. why couldn't they hire more stand up backbone brothers for these positions? why do they give jobs to the people who don't need them? or care enough to appreciate the customers who create a customer service position in the first place? People who can barely speak English? why is it so hard for a place like this to give me or my homeboys these jobs? at least we won't take the position for granted like the snobs working the customer service does. I'm done with cricket,this is the last month, after this I'm buying a phone from the local walmart
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