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Cricket Customer Service is FRUSTRATING!
Posted by Daisydukes on 05/20/2008
ARVADA, COLORADO -- I have happily been with Cricket since 2005 and have never had to deal with customer service before yesterday, 5/19/08. I was late in paying my bill and called the *611 number to pay up. I received a confirmation number after payment and was told my phone would be activated in approximately 30 mins. After waiting a couple of hours, I called the *611 number only to hit a voice automated system telling me I could not proceed to any other options unless I paid my bill! I needed to simply SPEAK to a live person to see why after paying my bill my phone was not turned back on. I tried 7 different numbers all which would not lead me to a live person. I went on the website mycricket.com to find contact info, or an email address and found nothing. On 5/20/08, more than 24 hours after paying my bill, my phone was still not activated. In desperation, I call the web sales number to get a live body and was told they could not help me and that they had received my specific complaint a lot at their office. I then call the rebate number, got a live person who also said they could not help me, different system, blah, blah, blah. I asked to speak to a supervisor who told me she could not help, had no other additional numbers for me to try and "sorry, we hear this a lot." Finally I called a number I found when I googled " cricket customer service rep" and got a gentleman who gave me the number that finally worked!!! It is 1.866.384.4425. When I spoke to the live body and gave her my confirmation number she could not see why my phone was not reactivated yet, but turned my phone on manually, lectured me about paying my bill on time, and then asked if I would be interested in upgrading my service, newer phone, etc. INCREDIBLE! I know being without a phone for two days is not the end of the world, but what is wrong with Cricket's customer service? The web is full of complaints that had I seen before I bought my Cricket phone, could have swayed my decision to not go with them. I shudder to think of the headaches I could have if I had re- occurring problems with my phone. I have had one problem in 3 years. Anyways, buyer beware!

     
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Posted by Worst ever! on 2011-05-23:
just cancelled them after only three months. First month they texted me my bill was over due, I had to call them. The second they shut off my phone. I went down and talked with them at their store. Finally the third was the same as the second month. Which all of this wouldn't be a problem except I have AUTO PAY!!!! Not one of them could figure it out. Everything was filled out correctly and my account just wasn't billed. Why? "We don't know" they would reply. So four visits and three phone calls got me nowhere, except out the cost of a phone and looking for a new carrier.
Posted by SHARON K. MOORE on 2011-06-26:
I JUST BECAME A CRICKET CUSTOMER ON JUNE 8TH, 2011 AND THIS HAS BEEN A NIGHTMARE. THE PHONE THAT I PURCHASED WAS A CRICKET BRAND AND I PAID $50.00 FOR THIS PHONE. 1. I WAS NOT ABLE TO TALK ON THE PHONE IN CERTAIN AREAS, PEOPLE COULD NOT HEAR ME BECAUSE OF ALL THE STATIC, AND THE PHONE WAS GETTING VERY WARM, I TOOK THE PHONE BACK ON THE 10TH OF JUNE WHERE I BOUGHT THE PHONE AND THEY CALL THEMSELVES CHECKING THE STATIC ON THE PHONE IN THE BUILDING AND STANDING RIGHT NEXT TO EACH OTHER AND TOLDED ME THAT THEY DIDN'T HERE ANY STATIC. THEY ALSO TOLDED ME THAT THEY COULD NOT REPLACE THE PHONE CAUSE I HAD TALKED OVER THIRTY MINUTE, THEY PUT A ANTENNA IN THE PHONE AND SAID THIS SOMETIMES HELPS, WELL IT DID NOT. SO I TOOK THE PHONE OUT TO THE LOCATE ON DODGE WITH THE SAME PROBLEM, AGAIN THE REP THAT HELPED ME WAS SITTING AT HER DESK AND SAID SHE COULDN'T HEAR ANY STATIC AND SHE SAID THAT THEY DIDN'T SET MY PHONE TO THE CRICKET TOWERS AND SHE HAD SET IT TO THEM. SHE ALSO MENTION THAT IF I STILL HAD PROBLEMS THAT I COULD BRING IT BACK AND THEY WOULD REPLACE IT WITH A USE PHONE. NOW DO THIS MAKE ANY SENSE, I BOUGHT A NEW PHONE AND THEY WOULD ONLY REPLACE IT WITH A USE PHONE. THIS IS BULL SKIT. I'M NOT ABLE TO USE THE PHONE BECAUSE OF THE STATIC AND THE PHONE GETS HOT. WHAT KIND OF SERVICE IS THIS. I DON'T PLAN TO LET THIS MATTER GO, CRICKET, THIS IS NO WAY TO TREAT YOUR CUSTOMERS AND YOU ARE MAKING FIST FULL OF DOLLARS FROM PEOPLE. I AM VERY DISSATISFIED WITH YOUR SERVICES. I AM GOING TO DO WHAT I HAVE TO DO TO GET THIS MATTER CORRECTED. THERE MAY BE SOME MISSPELLED WORDS, BUT I DON'T CARE, VERY ANGRY. I WILL ALSO CALL WHOEVER.
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Cricket PayGo Service And InComm Fastcard A Scam! Beware!
Posted by Amarcus on 01/09/2009
HOUSTON, TEXAS -- I started Cricket PayGo service on Dec 31, 2008. I paid in store to add minutes to my phone. The plan I chose was $1 a day for unlimited phone calls only to be charged on days the phone was in use. I used the phone for two days. The phone was turned off for about a week and when I tried to use it again it was disconnected. I called Cricket from a different phone and was told that the phone was disconnected and they did not have information on what days the phone was charged for. "Oh well," I thought. I was not in the mood to argue so I asked them to reactivate the phone and apply minutes that I purchased at Wal-Mart from a Cricket PayGo card that is powered by Fastcard a registered trademark of InComm.
I checked my balance at 10:30pm to assure my $15 was added to my account. It was there, yeah! WRONG!

The next day I tried to check the balance on my phone and got the dreaded busy signal that is heard when a phone is disconnected. I dialed my Cricket PayGo telephone number from a different phone and sure enough it was cancelled. I called Cricket and after being hung up on 3 times was informed that "research" would have to be done on my account because they did not show that I added minutes to the phone. Cricket claims they can not track InComm refill cards. They said I must call the 800 number on the back of the refill card. I attempted this to no avail because you can not reach customer service just an automated machine. So here I sit with a refill card and confirmation number that Cricket PayGo claims that they have no record of. Basically the whole set up is a scam. If you want cheap phone service just get the basic plan from Cricket.

I have never had trouble with the regular Cricket's customer service, but PayGo is out of the question. It is a rip off and not worth the time and frustration. Just wanted to give a heads up to everyone. BEWARE!!!
     
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Posted by sticky78 on 2010-09-17:
yes the same thing happened to me..all i got was the runaround..from what i can tell,it seems the card you add to start the service is more of a activation cost then they make you buy another card..i'm telling all of you folks,,please go with net10..i have still happy after 5 yrs..go to their website & see for yourself..free mins when you buy a phone..TRUST ME.
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Cricket Wireless Service Isn't A Service At All
Posted by Collegegirljacqueline on 01/22/2009
TUCSON, ARIZONA -- If you are a prospective Cricket Wireless service doing some preliminary company research, pay attention to list of negative reviews you have undoubtedly found so far. I didn't. First of all, Cricket customer service is anything but service. If you attempt to call to clear up any billing issues, you will NEVER get a live person to speak to, as soon as you enter your personal information, you get directed to their automatic payment options. After trying to speak with a real person for weeks, I decided to google another customer service number besides the one listed on my bill/their web site. I then selected the "new customer" menu option, and got a live person right away. My main issue was that I was charged for service for an entire month while I only received service for about a week. After patiently trying to appeal to a string of representatives and managers that I paid for services that were not rendered, and the inherent unfairness of this situation, I was basically told "sorry but good luck".

If one does a cost/benefit analysis for this situation, it is plain to see how giving me a partial refund for one month's service is a small price to pay in return for my remaining a customer for at least f few years. The refund would have been around $30, and they would have continued receiving a steady $50. As a previous store manager, I cannot understand the logic behind the way Cricket conducts its services, and they have permanently lost me, as well as everyone I know as a customer.

I'm also filing a complaint with their corporate office. There are other cell phone companies out there, and I'd suggest getting service from them instead.
     
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Please Read
Posted by Holliea187 on 01/20/2011
WISCONSIN -- Hello everyone. I work for Cricket Communications. I have been with them for 2 years now, and am the manager at my store in the Milwaukee Wisconsin area. What I do not get is how many complaints people post. I understand sometimes you can't understand our customer service because they are foreign, but what you have to understand is more than 90% of any company, (NOT JUST CELLPHONE COMPANIES) outsource their customer service. Cricket lists their full terms and conditions included with purchases and online. A lot of people want to point the finger at someone else but themselves when they feel that they have been "done wrong", but what you have to understand is, NEVER SIGN ANYTHING BEFORE READING IN FULL! I have a 4% return rate and that is due to structures coming into affect for my broadband purchases. There is no way to know if a device will work inside your house because everyone's environment is different. Best thing is to find someone that has the device and test it out in your house before making your purchases.

Be aware, you should always research any purchases before making and decisions. I love my Cricket phone and I love my job. I just wish people would understand that every company has rules they have to follow. Trust me we are not out to get you. Cricket has been around for 11 YEARS! We are not going anywhere. We are the best cheapest wireless, PERIOD!

     
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Posted by NanS123 on 2011-01-20:
Amen Sista, amen.
Posted by spyder461 on 2011-01-29:
I would like to make a few points.
1. You are not the cheapest, your prices are the same as several different providers that I've looked into.
2. When a company states that they are the best, that is advertising. No company is going to say they are sub-par. To really be the best your customer base must agree. With ratio of bad reviews to good reviews, Criket's customer base definatly does not agree with your assesment.
3. Just because everyone is outsourcing their support is not an excuse for poor support. If Cricket's customers are unable to understand the support rep, then they are unable to effectivly do the job which is to assist the customer who needs help with a service they have paid for.
4. Blaming a customer for the a company's short falls is not a good way to keep an old customer, or win new ones. To expect a customer to go out and find another customer to test the functionality of a device instead of properly checking the coverage area is poor customer service. The reivew that I believe you were referencing states that the individual's home was outside Criket's coverage area. If the correct address had been checked this would have been found out before the sale.
Just because you're inexpensive does not place all the responsibility on the customer to do your job. When someone pays you for a service, no matter the price, they have a resonable expectation to recieve decent customer service. If that is not provided, I would not be surprised when people post poor reviews.
I do realize that more people post poor reviews than post good ones, but I have yet to see a good review. Not an excellent review, but just a good one.
Posted by Ytropious on 2011-01-29:
I agree 100% OP!
Posted by NanS123 on 2011-01-30:
One other thing not mentioned is a little thing called buyer's remorse. If you get it home and it does not work, take it back and get a refund.
Posted by LisaB314 on 2011-02-03:
I am using Cricket's broadband service and really don't have a problem with my Internet service, I have a problem with the so called "customer service". The issue is not that your reps are foreign, it is that seem incompetent to help with any concerns that I have every time I have called in. I called in today with some billing questions.. after entering into the automated service that I wanted broadband service, I waited on hold for 10 minutes only to be told that I have reached the customer service line for phones only. She said she was sending me to the broadband department so I waited on hold for about 10 minutes but hung up due to frustration. I call right back, and again after being given a choice, I enter #2 for broadband service.. same thing happened except this time, the agent told me that "they didn't have a transfer button there" and that she would have to give me the number.. IT WAS THE SAME NUMBER I HAD BEEN CALLING. This is just unacceptable customer service. I have Sprint cell phone service which outsources most of their calls but guess what? They answer every time and within a reasonable time frame, they answered my questions or found a supervisor if they couldn't help. They were polite, helpful and professional. The bottom line is your customer service is horrible and any customer who has ever called in knows it.
Posted by sclabrl on 2011-03-16:
If my phone rings and I can answer it and talk-thats all I need. If I can text too, even better. My Cricket does them both, guess I one of the very few happy Cricket customers...and I'm saving a ton of money...
Posted by tbplayer on 2011-06-29:
a friend moved to my state...leaving a bad relationship. went to cricket...was told her that plashing her phone might not take and it would cost 100.00 everytime to redo it. she could buy a cricket phone for the same price. got it home...no owners manual, the cd was the same as the brochures. after 3 days of not getting it to work properly, we went back to the store, to return it and have hers flashed...same price , straight trade. she was told that it had been used for 34 minutes and could not be returned. called customer service...pointless, got someone in the claims dept. gave her the location of a corporate owned store ( not a dealer) they told her (i was there) that it was the dealers problem and they had no contol over them. asked why customer service sent us here, his reply was" because "we have the most knowledge" they refused to help sent an e-mail to a "regional " mgr. as my friend became more frustrated, the rep jimmy, kenny..what ever told her and i quote "if you keep getting upset...i won't help you" this was the louisville store on the outer loop. they are as truthful and helpful as a politician..beware!
Posted by very disappointed on 2013-08-06:
I got my son a cricket phone an he moved out state. He cannot even call me unless he get some thing call a bucket account because cricket don't have unlimited roaming. They want him to pay twenty five cent a minute for roaming. Totally ridiculous. Now to talk to him he has to buy another phone from another company because cricket don't have a package with unlimited roaming. VERY DISAPPOINTED, DID I SAY VERY, VERY DISAPPOINTS
If you r leaving the state you got your phone in check the state you r going to for service or you will be disappointed, Very disappointed.
Sign, VERY DISAPPOINTED
Posted by Dorita Williams on 2014-02-04:
Hello I do understand what you are saying however, when your phone doesn't work anywhere in your city that you know has coverage there is a problem and every problem that you have you got to pay one way or the other something is wrong with that. And as far as the consumer testing a phone before purchasing is impossible in most cases. That is the purpose of a sales Rep.
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Crickect Has The Worst Customer Service in the world!!!!!!!
Posted by Rotton on 08/18/2010
Do NOT!!!!!! DO NOT!! get a Cricket cell phone or plan. This is fact: I have paid my bill online through the "My Account" on the Cricket web site, and not only did they turn my phone off but claims to not have received my payment, when they must have forgotten that if you pay online there is an automatic confirmation number sent to you right after you pay online, and one sent to your e-mail saying thank you for your payment. Like a receipt basically. I told them that I have that e-mail as my proof and they say this: You might have paid a false website, Oh we don't control the e-mails that goes out, Did you pay before 6pm est time?,

I was able to counter all of these questions in the e-mailing back and forth between Cricket support and myself.

Eventually they finally said well call 1-800-Cricket and or *611 for customer service and they will be able to help you with this inconvenience. Okay right call customer service no problem..........
.............................calling......calling............................calling......Oh wait a minute! when your phone has recently or if your phone is about to be disconnected you can't reach a customer service agent. No matter if it's 1-800-Cricket or *611 from your cell phone, it do not matter. You can NOT reach an agent, and they know that.

So I knew when they told me to call customer service they were just trying to shut me up and just pay this months bill and next all at one time. If you take notice, you will see your bill being high ever month if you just make monthly payments, it's because they charge you the next month bill in advance. I hate Cricket. I really do. Can you get a plan that has unlimited everything including web for about 55$ a month..yes you can, but is it worth all the trouble when one becomes inconvenienced by Cricket and there constant mistake making unprofessional system failers, I don't know. Maybe try Boost mobile. Times are hard but I only have Cricket because it's the only plan that I could afford at the time. Cricket should be embarrassed by the way their customer service treat people.
     
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Posted by Anonymous on 2010-08-18:
Were you also able to show that the payment was deducted from your bank account?
Posted by Rotton on 2010-08-19:
Yes. My bank account does show that the transaction is pending , but it does show that the payment has been approved.
Posted by I HATE CRICKET CUSTOMER SERVICE (NO SERVICE) on 2011-11-29:
I AGREE !! THE CUSTOMER SERVICE TOTALLY SUCKS!! MAKE A BRIDGE PAY AND THEY CUT YOU OFF ANYWAY. THEN TRY, JUST TRY TO GET A REP ON THE PHONE.. IT MAKES MY BLOOD BOIL -- I AM GOING TO TRY BOOST. CUSTOMER SERVICE CANNOT BE ANY WORSE THAN CRICKET!!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Defective Phone! Chorus ZTE No Longer a Muve Music Phone! No Replacements!
Posted by Jadedescapes on 12/27/2012
MILWAUKEE, WISCONSIN -- I bought the Chorus ZTE on 10/20/12 from the Cricket wireless website. Once I received my phone I called to activate it. While speaking to a representative I was told I needed to be on a plan that was NOT listed on their website & was MORE expensive. I wasn't sure why this was but I trusted he was correct & went with it.

Since I've had this phone there has been NOTHING but problems with it! I could hardly EVER get online & once I was id be right in the middle of something only to be booted off back to my main phone screen & NONE of my online history saved! When trying to get onto Muve Music to listen or download, it would tell me that my service wasn't active & couldn't get on to it AT ALL or It would try loading until it timed out OVER & OVER again!When I did get to my music, I would try & listen to songs only to be interrupted by a message saying that I again had not subscribed to this service and it would boot me off! Sometimes while listening or searching for music the whole program would(just like the internet) completely close & return me to the main screen. All of my bill payments were up to date &my phone was NEVER turned off.

I had to call MULTIPLE times to have them "reset" or "update" my phone while talking to them in order to be able to listen to my music. After explaining all of the problems I had been having, I was told by one of their technicians that my phone was "absolutely defective" & they have "been having LOTS of problems with these phones". That I should "go in ASAP & get a replacement, irregardless if it was past the 30days or not"(it wasn't yet)."They are obligated to replace a defective phone that was no fault of my own." I had not had time since to exchange the phone as I work the same hours the store is open. I figured I would just try & deal with the issues until I could make time to get in.
However, that wasn't even CLOSE to ALL the problems I had experienced. Some of the things that had happened that I informed the tech of: after charging the phone ALL NIGHT it would say it was at 100% but after making one 5min phone call and maybe 6 text messages, the low battery alert would come on. It was an inconvenience to have to carry my charger with me EVERYWHERE & find places in public where I could charge my phone while trying to do my day to day activities. Not only was it embarrassing but I risked someone stealing my phone or someone moving it & losing it all together! Not to mention how many times I had left it places not used to having to charge it EVERYWHERE I went. While trying to type a text message my words would stop appearing in the text box so I couldn't see what I was typing. Couldn't delete it, nothing. I had to turn off, then on the phone(which takes at least 5 minutes)to finish my statement or sentence I was typing to someone. Needles to say this caused a lot of confusion. Not to mention people thought I was ignoring them, being rude, or reading only part or a statement which was QUITE a headache trying to explain myself(or my phone rather)each time this happened which was multiple times per day.

The phone would randomly turn off on its own(not being close to a dead battery). SO I missed MANY important phone calls especially if the person didn't leave a message. I would change my background picture &after a day or so it would revert back to the last one I had on there-never failed. Some of my contact pictures would randomly appear upside down. I would receive and/or send MULTIPLES of the SAME message that had only been sent once by me or the caller. There were MANY texts I NEVER received and I had confirmed this by looking at my friends phones & seen it had been sent successfully through there phone but I NEVER received it! I would get voice mails randomly without my phone even ringing AT ALL! Sometimes I would get voice mails that were from DAYS AGO!And that's not all but you get the idea!

But things got much, MUCH worse. I woke up about 2 weeks ago & checked my phone after being on the charger all night to see it flashing a blank white screen. I wiggled the charger around a bit & it stopped but I thought that couldn't be good. The phone REALLY started acting up then. it would NOT hold a charge AT ALL. I had to keep it on the charger at all times or it would die within minutes. While trying to charge the phone would go back & forth saying it was charging then it wasn't & so on. I thought this to be a problem with the charger connection on either the phone or the charger but couldn't understand all the other issues. Then the phone COMPLETELY stopped working. It refused to turn on no matter how long I charged it or how long I tried. I took the battery out& reset the phone multiple times with no success. Christmas night I had the phone sitting on my desk(after it had been off the charger for over a day) And there it was just flashing a white screen! Just like a strobe light! I couldn't turn the phone off & it wouldn't stop until I removed the battery. THE MOST BIZZARE THING IVE EVER SEEN A PHONE DO!

I asked my sisters (who both have worked with reputable cellular dealers & service) & neither of them had EVER seen something like this! We tried multiple chargers, looked at the phone where the charger connects and saw no visible damage. The water damage dot was still white(turns red if water damaged)and there was no other visible signs of trauma or damage. I am VERY careful with my phones & have ALWAYS followed the manuals instructions for care as well as common sense. It had never been dropped or near any kind of heat, extreme cold, humidity or water.

So yesterday I made a call to them(having to wait over the holiday-without a phone for 4 3days). I was told that this phone is no longer a "Muve Music supported phone"! That they have found out this phone cannot support this capability & is no longer a "feature phone"! I was dumbfounded that NO ONE had tried to contact me about this! They have my email, mailing address, secondary phone number & MY PHONE NUMBER! Yet I NEVER received ANY information about this. I had been paying for a "Muve music Plan" and didn't have Muve music anymore! They recommended I change my plan to a normal one-WELL DUH! But I DEMANDED to be compensated from the date they stopped providing this service to these phones! Why should I have to pay for a service I'm not getting? Its like paying for cable, getting 100 channels then taking all the channels away but you still have to pay for it!? Not to mention the fact that I had paid $150 for a "Muve Music phone" & since that function was no longer available, the phone is just as regular as any other one. I asked to be given a new phone that does support this feature because that's the WHOLE REASON I bought the phone! They told me it's not their problem and I would need to contact the manufacturer!

I can't believe this company not only has not & will not inform any of the 1000's (maybe millions)of customers who purchased this phone & will not reimburse any of us for a replacement phone or any compensation for billing us for services we weren't getting. I am outraged & will stop at nothing to tell the world that this company is nothing but a bunch of dishonest thieves who take advantage of loyal customers who work hard for their money. If you feel the same I suggest you report them to the Better Business Bureau and put them on blast on websites such as this one warning others of the deceitfulness of this rotten company & its affiliates.
     
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Posted by At Your Service on 2012-12-28:
I can sure appreciate the frustration it sounds like you're feeling. However, I really don't agree that Cricket should somehow be responsible for this. They are only a service provider. It's ZTE that manufacturers this phone. It is either within their warranty guidelines or it is not. Unfortunately, even you agree that you didn't address the problems with the device, within the first 30 days, when you felt you should have.

If you still want to use the device with muve, and the unit is now outside of warranty coverage, you may want to just consider replacing it.

Let us know what you do. Best of luck.
Posted by Tezrien on 2012-12-28:
Go to Walmart, get a straight talk smart phone such as the Galaxy 2, pay $45 a month for unlimited everything, get the free Pandora app and enjoy.
Posted by Seriously on 2013-04-16:
Dude are you kidding me? I'm not the only one with these problems with this stupid phone? My phone does almost exactly the same crap, ever since I got it.
Posted by James on 2013-04-17:
Cricket continued to sell these phones while knowing all of the BAD info. Is there a class action law suit for this issue? Please add me to the list!
Posted by guy on 2013-05-01:
I completely agree with this. Cricket is a no-good, lying, thieving company and someone needs to do something about this crap.

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Poor Customer Relations
Posted by Eggleston on 03/04/2010
TEMPE, ARIZONA -- Attempted to make a payment online at my account. System refuses to take my payment, with the error message "zip code is not in the state indicated" My zip code is about 8 months old. I signed up 30 days ago, upgraded my phone online and paid for it with a credit card (same address). Telephoned customer service, they do not wish to address the issue, they can only read from a script. This is similar to talking to a computer. I went to the corporate store, lady says she got it all fixed, so rather than wait an additional 30 minutes to make a payment, I go home, 38 miles. At home I find that I cannot make a payment since it does not recognize my zip code. I spend 40 minutes on the phone, mostly on hold with customer service who cannot help me, refuses to let me speak to a supervisor, and speaks very poor English. I sent an email to Leap Wireless and received a response from Gregory Lund (glund@cricketcommunications.com) who says he'll see what he can do. The email explains the problem. I get an another email from Edgar Taponan
Customer Relations Team
5775 DTC Blvd.
Greenwood Village, CO 80111
Edgar tells me to call customer service and tell them the problem. Yeah, I replied to Gregory with "thanks for trying".

I won't go through this much trouble to make the second payment on any service. If a company is going to make you jump through hoops to remain a customer, they don't want your business.

In my opinion this service is for the very desperate people.
     
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Cricket Wireless is a scam
Posted by Slopp on 11/10/2009
Cricket wireless promised a rebate. You'll never get it. Most of the time their phone is disconnected.
If you do happen to get ahold of a live person and ask about anything you are switched over to a phone line that rings forever and no one answers.
Their phone and broadband system has many dead areas.
Once they get your credit card number they charge anything they want to with no explanation. Complain? You'll get that ring forever phone line.
BAD COMPANY, DON'T DO BUSINESS WITH THEM.

     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Buying Experience Ever
Posted by Rivox1 on 02/06/2013
HOUSTON, TEXAS -- This is truly the worst buying experience I've ever had. I'm not talking about buying a phone, I'm talking about EVER.

My intention by switching to Cricket was to be able to buy an iPhone and save a few bucks on my monthly bill.

My first hint that this was going to be a nightmare should have been when I spent 25 minutes on hold for a sales agent. Once the agent picked up, he spoke flawless English and took my order swiftly. I paid extra for overnight shipping and placed my order at around 10:00am. The total I paid was slightly over $680 (iPhone 5 + Overnight Shipping + 1st Month + Taxes)

The very next day I was waiting for my phone and nothing. I called to find out what was going on and they told me my order was delayed because of a busy warehouse. They said they couldn't refund the money I paid for overnight shipping, but as a "courtesy" they would lower my 1st monthly bill by $10.

The next day my phone did arrive. The second nasty surprise came when I opened the box and the iPhone had a cracked screen. I immediately called them back to try and figure out what was going on. Off course when I called the sales line, they said that I had to call a different number because they didn't handle customer service requests.

I called the new number and off course the person that answered had an accent so heavy I just could not understand them. I'm not being nasty towards the customer service rep, I'm used to calling India or the Philippines when I have to contact customer service, but this gentleman just could not be understood. I politely asked to be transferred to someone else that had a less pronounced accent, the representative responded that "they didn't have anyone else" and hung up.

I called again and this time a lady picked up with a far less pronounced accent. I explained the situation and she told me that I had to contact UPS and file a claim with them for the broken device (Even though the shipping box showed no damage whatsoever) obtain the claim number and then call them back with the claim.

So I called UPS, filed the claim, and called the number back. This time another gentleman with an even heavier accent than the first guy picked up the phone. I got so frustrated I just hung up without even saying anything. I called back and a third gentleman answered that could be understood. I explained the situation yet again and gave him the UPS claim number. He said that I had to now ship the phone back to them and I would get a refund WITHIN 30 DAYS. I said I did not want a refund, that I wanted them to replace the phone, I was appalled when the response came back "It is not our policy to issue replacements, only refunds, and they take 30 days". I demanded to speak to a supervisor and the agent's response was the following (I'm being serious with this) "I don't want to waste our supervisor's time, because he's going to tell you the same thing I just said"

At this point I was so furious that I just called the representative an incompetent ape, and hung up the phone.

After cooling off for a few hours I called yet again. This time the person that answered had little accent. I gave her a brief explanation of what had happened and asked her to send me a pre-paid label to send the phone back. Her response was as follows: "We don't pay for return shipping".

At this point I absolutely lost it... I threw the phone in the garbage and filed a complaint with my credit card company, which is what I should have done in the first place.

The moral of this story is the following: STAY AWAY FROM CRICKET COMMUNICATIONS AT ALL COSTS. THEY ARE SCAMMERS AND THIEVES.
     
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Posted by Obsfucation on 2013-02-06:
Hopefully you have now cooled down enough to have retrieved the iPhone from the trash. One way or another you are going to have to produce the phone to get your money back. Your credit card company will not accept your story without proof, and they will re-institute the charge.
Posted by ok4now on 2013-02-07:
What a nightmare. Cricket is a discount carrier so don't expect great customer service. It's always better to buy the phone in the store so you know what you're getting. They offer a full 30 day money back guarantee but you might have to pay a restocking fee. This is negotiable.

I have Cricket with the HTC phone for $45.00 bucks a month. Good call clarity and no drop calls. This is a real value for unlimited service. Where they lie is advertising unlimited internet. After 30 minutes of usage they throttle you back to a snail's pace. This is not important to me. I get my monies worth with the unlimited talk & text.
Posted by Marie on 2013-12-14:
I feel your frustration. I just had a similar experience this morning, and it's not over. I have to go to the local store and see what they will do next.
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StarStarEmpty StarEmpty StarEmpty Star
Cricket ZTE Chorus phone is a Lemon!
Posted by Mofiddly on 01/13/2013
PHOENIX, ARIZONA -- I purchased a ZTE Chorus phone less than a month ago. Got the phone on Christmas eve. I have had nothing but trouble with the phone. For starters, the phone will not hold a charge for more than seven hours. The add at "mycricket.Com" for the phone lists in it's features, "voice activated dialing". However, after speaking to tech. Support, I was told that I would have to take the phone to a "corporate store" to have this feature programmed into the phone. When I got to the corporate store, they told me there was no way they could program the phone to make that feature work. Also the phone does not have a way to turn the GPS tracking on for "911" only, so the phone is constantly using up battery power broadcasting my location, even when not dialing "911".

The battery charger access door is a pain to get open. Would not be a problem, if it did not need to be charged three times a day. This phone is a real lemon. Avoid it like the plague.
     
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Posted by At Your Service on 2013-01-16:
To me, I don't think the problems you've listed make it a 'lemon', in that they work the way they're suppose to.

Maybe you should have done a little more research before making a decision as to which phone to purchase. Luckily, with the way Cricket handles its service, you should be able to easily resell the phone and purchase one more to your liking.
Posted by p1 zte is a lemon and customer service sucks on 2013-09-17:
i want to call them up and curse them out. first they send me a defective phone that don't send text only receive text but not picture text.2nd they give me a whole bunch of security questions charged my card but didn't reactivate the phone told me my card declined but when I checked my account well long story cricket sucks the zte phone sucks there customer service sucks I was transferred to the supervisor and she sucked even harder!! unlimited call and text no contract is all sprint, at and t, and Verizon needs to knock these local jokers out of the ballpark. I hate them but want to keep my phone number. its stupid to pay 60.00 monthly and cant send pictures cant send text cant receive pictures and stupid reps that swipe your card leaving transactions pending tell you to take it up with your bank after not having a problem using a debit on any of the other purchases made with this very debit. why couldn't they hire more stand up backbone brothers for these positions? why do they give jobs to the people who don't need them? or care enough to appreciate the customers who create a customer service position in the first place? People who can barely speak English? why is it so hard for a place like this to give me or my homeboys these jobs? atleast we wont take the position for granted like the snobs working the customer service does. im done with cricket,this is the last month, after this im buying a phone from the local walmart
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