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Cricket Customer Service is FRUSTRATING!
Posted by Daisydukes on 05/20/2008
ARVADA, COLORADO -- I have happily been with Cricket since 2005 and have never had to deal with customer service before yesterday, 5/19/08. I was late in paying my bill and called the *611 number to pay up. I received a confirmation number after payment and was told my phone would be activated in approximately 30 mins. After waiting a couple of hours, I called the *611 number only to hit a voice automated system telling me I could not proceed to any other options unless I paid my bill! I needed to simply SPEAK to a live person to see why after paying my bill my phone was not turned back on. I tried 7 different numbers all which would not lead me to a live person. I went on the website mycricket.com to find contact info, or an email address and found nothing. On 5/20/08, more than 24 hours after paying my bill, my phone was still not activated. In desperation, I call the web sales number to get a live body and was told they could not help me and that they had received my specific complaint a lot at their office. I then call the rebate number, got a live person who also said they could not help me, different system, blah, blah, blah. I asked to speak to a supervisor who told me she could not help, had no other additional numbers for me to try and "sorry, we hear this a lot." Finally I called a number I found when I googled " cricket customer service rep" and got a gentleman who gave me the number that finally worked!!! It is 1.866.384.4425. When I spoke to the live body and gave her my confirmation number she could not see why my phone was not reactivated yet, but turned my phone on manually, lectured me about paying my bill on time, and then asked if I would be interested in upgrading my service, newer phone, etc. INCREDIBLE! I know being without a phone for two days is not the end of the world, but what is wrong with Cricket's customer service? The web is full of complaints that had I seen before I bought my Cricket phone, could have swayed my decision to not go with them. I shudder to think of the headaches I could have if I had re- occurring problems with my phone. I have had one problem in 3 years. Anyways, buyer beware!

     
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Posted by Worst ever! on 2011-05-23:
just cancelled them after only three months. First month they texted me my bill was over due, I had to call them. The second they shut off my phone. I went down and talked with them at their store. Finally the third was the same as the second month. Which all of this wouldn't be a problem except I have AUTO PAY!!!! Not one of them could figure it out. Everything was filled out correctly and my account just wasn't billed. Why? "We don't know" they would reply. So four visits and three phone calls got me nowhere, except out the cost of a phone and looking for a new carrier.
Posted by SHARON K. MOORE on 2011-06-26:
I JUST BECAME A CRICKET CUSTOMER ON JUNE 8TH, 2011 AND THIS HAS BEEN A NIGHTMARE. THE PHONE THAT I PURCHASED WAS A CRICKET BRAND AND I PAID $50.00 FOR THIS PHONE. 1. I WAS NOT ABLE TO TALK ON THE PHONE IN CERTAIN AREAS, PEOPLE COULD NOT HEAR ME BECAUSE OF ALL THE STATIC, AND THE PHONE WAS GETTING VERY WARM, I TOOK THE PHONE BACK ON THE 10TH OF JUNE WHERE I BOUGHT THE PHONE AND THEY CALL THEMSELVES CHECKING THE STATIC ON THE PHONE IN THE BUILDING AND STANDING RIGHT NEXT TO EACH OTHER AND TOLDED ME THAT THEY DIDN'T HERE ANY STATIC. THEY ALSO TOLDED ME THAT THEY COULD NOT REPLACE THE PHONE CAUSE I HAD TALKED OVER THIRTY MINUTE, THEY PUT A ANTENNA IN THE PHONE AND SAID THIS SOMETIMES HELPS, WELL IT DID NOT. SO I TOOK THE PHONE OUT TO THE LOCATE ON DODGE WITH THE SAME PROBLEM, AGAIN THE REP THAT HELPED ME WAS SITTING AT HER DESK AND SAID SHE COULDN'T HEAR ANY STATIC AND SHE SAID THAT THEY DIDN'T SET MY PHONE TO THE CRICKET TOWERS AND SHE HAD SET IT TO THEM. SHE ALSO MENTION THAT IF I STILL HAD PROBLEMS THAT I COULD BRING IT BACK AND THEY WOULD REPLACE IT WITH A USE PHONE. NOW DO THIS MAKE ANY SENSE, I BOUGHT A NEW PHONE AND THEY WOULD ONLY REPLACE IT WITH A USE PHONE. THIS IS BULL SKIT. I'M NOT ABLE TO USE THE PHONE BECAUSE OF THE STATIC AND THE PHONE GETS HOT. WHAT KIND OF SERVICE IS THIS. I DON'T PLAN TO LET THIS MATTER GO, CRICKET, THIS IS NO WAY TO TREAT YOUR CUSTOMERS AND YOU ARE MAKING FIST FULL OF DOLLARS FROM PEOPLE. I AM VERY DISSATISFIED WITH YOUR SERVICES. I AM GOING TO DO WHAT I HAVE TO DO TO GET THIS MATTER CORRECTED. THERE MAY BE SOME MISSPELLED WORDS, BUT I DON'T CARE, VERY ANGRY. I WILL ALSO CALL WHOEVER.
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Cricket Wireless Service Isn't A Service At All
Posted by Collegegirljacqueline on 01/22/2009
TUCSON, ARIZONA -- If you are a prospective Cricket Wireless service doing some preliminary company research, pay attention to list of negative reviews you have undoubtedly found so far. I didn't. First of all, Cricket customer service is anything but service. If you attempt to call to clear up any billing issues, you will NEVER get a live person to speak to, as soon as you enter your personal information, you get directed to their automatic payment options. After trying to speak with a real person for weeks, I decided to google another customer service number besides the one listed on my bill/their web site. I then selected the "new customer" menu option, and got a live person right away. My main issue was that I was charged for service for an entire month while I only received service for about a week. After patiently trying to appeal to a string of representatives and managers that I paid for services that were not rendered, and the inherent unfairness of this situation, I was basically told "sorry but good luck".

If one does a cost/benefit analysis for this situation, it is plain to see how giving me a partial refund for one month's service is a small price to pay in return for my remaining a customer for at least f few years. The refund would have been around $30, and they would have continued receiving a steady $50. As a previous store manager, I cannot understand the logic behind the way Cricket conducts its services, and they have permanently lost me, as well as everyone I know as a customer.

I'm also filing a complaint with their corporate office. There are other cell phone companies out there, and I'd suggest getting service from them instead.
     
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Cricket PayGo Service And InComm Fastcard A Scam! Beware!
Posted by Amarcus on 01/09/2009
HOUSTON, TEXAS -- I started Cricket PayGo service on Dec 31, 2008. I paid in store to add minutes to my phone. The plan I chose was $1 a day for unlimited phone calls only to be charged on days the phone was in use. I used the phone for two days. The phone was turned off for about a week and when I tried to use it again it was disconnected. I called Cricket from a different phone and was told that the phone was disconnected and they did not have information on what days the phone was charged for. "Oh well," I thought. I was not in the mood to argue so I asked them to reactivate the phone and apply minutes that I purchased at Wal-Mart from a Cricket PayGo card that is powered by Fastcard a registered trademark of InComm.
I checked my balance at 10:30pm to assure my $15 was added to my account. It was there, yeah! WRONG!

The next day I tried to check the balance on my phone and got the dreaded busy signal that is heard when a phone is disconnected. I dialed my Cricket PayGo telephone number from a different phone and sure enough it was cancelled. I called Cricket and after being hung up on 3 times was informed that "research" would have to be done on my account because they did not show that I added minutes to the phone. Cricket claims they can not track InComm refill cards. They said I must call the 800 number on the back of the refill card. I attempted this to no avail because you can not reach customer service just an automated machine. So here I sit with a refill card and confirmation number that Cricket PayGo claims that they have no record of. Basically the whole set up is a scam. If you want cheap phone service just get the basic plan from Cricket.

I have never had trouble with the regular Cricket's customer service, but PayGo is out of the question. It is a rip off and not worth the time and frustration. Just wanted to give a heads up to everyone. BEWARE!!!
     
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Posted by sticky78 on 2010-09-17:
yes the same thing happened to me..all i got was the runaround..from what i can tell,it seems the card you add to start the service is more of a activation cost then they make you buy another card..i'm telling all of you folks,,please go with net10..i have still happy after 5 yrs..go to their website & see for yourself..free mins when you buy a phone..TRUST ME.
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Crickect Has The Worst Customer Service in the world!!!!!!!
Posted by Rotton on 08/18/2010
Do NOT!!!!!! DO NOT!! get a Cricket cell phone or plan. This is fact: I have paid my bill online through the "My Account" on the Cricket web site, and not only did they turn my phone off but claims to not have received my payment, when they must have forgotten that if you pay online there is an automatic confirmation number sent to you right after you pay online, and one sent to your e-mail saying thank you for your payment. Like a receipt basically. I told them that I have that e-mail as my proof and they say this: You might have paid a false website, Oh we don't control the e-mails that goes out, Did you pay before 6pm est time?,

I was able to counter all of these questions in the e-mailing back and forth between Cricket support and myself.

Eventually they finally said well call 1-800-Cricket and or *611 for customer service and they will be able to help you with this inconvenience. Okay right call customer service no problem..........
.............................calling......calling............................calling......Oh wait a minute! when your phone has recently or if your phone is about to be disconnected you can't reach a customer service agent. No matter if it's 1-800-Cricket or *611 from your cell phone, it do not matter. You can NOT reach an agent, and they know that.

So I knew when they told me to call customer service they were just trying to shut me up and just pay this months bill and next all at one time. If you take notice, you will see your bill being high ever month if you just make monthly payments, it's because they charge you the next month bill in advance. I hate Cricket. I really do. Can you get a plan that has unlimited everything including web for about 55$ a month..yes you can, but is it worth all the trouble when one becomes inconvenienced by Cricket and there constant mistake making unprofessional system failers, I don't know. Maybe try Boost mobile. Times are hard but I only have Cricket because it's the only plan that I could afford at the time. Cricket should be embarrassed by the way their customer service treat people.

     
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Posted by Anonymous on 2010-08-18:
Were you also able to show that the payment was deducted from your bank account?
Posted by Rotton on 2010-08-19:
Yes. My bank account does show that the transaction is pending , but it does show that the payment has been approved.
Posted by I HATE CRICKET CUSTOMER SERVICE (NO SERVICE) on 2011-11-29:
I AGREE !! THE CUSTOMER SERVICE TOTALLY SUCKS!! MAKE A BRIDGE PAY AND THEY CUT YOU OFF ANYWAY. THEN TRY, JUST TRY TO GET A REP ON THE PHONE.. IT MAKES MY BLOOD BOIL -- I AM GOING TO TRY BOOST. CUSTOMER SERVICE CANNOT BE ANY WORSE THAN CRICKET!!
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Please Read
Posted by Holliea187 on 01/20/2011
WISCONSIN -- Hello everyone. I work for Cricket Communications. I have been with them for 2 years now, and am the manager at my store in the Milwaukee Wisconsin area. What I do not get is how many complaints people post. I understand sometimes you can't understand our customer service because they are foreign, but what you have to understand is more than 90% of any company, (NOT JUST CELLPHONE COMPANIES) outsource their customer service. Cricket lists their full terms and conditions included with purchases and online. A lot of people want to point the finger at someone else but themselves when they feel that they have been "done wrong", but what you have to understand is, NEVER SIGN ANYTHING BEFORE READING IN FULL! I have a 4% return rate and that is due to structures coming into affect for my broadband purchases. There is no way to know if a device will work inside your house because everyone's environment is different. Best thing is to find someone that has the device and test it out in your house before making your purchases.

Be aware, you should always research any purchases before making and decisions. I love my Cricket phone and I love my job. I just wish people would understand that every company has rules they have to follow. Trust me we are not out to get you. Cricket has been around for 11 YEARS! We are not going anywhere. We are the best cheapest wireless, PERIOD!
     
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Posted by NanS123 on 2011-01-20:
Amen Sista, amen.
Posted by spyder461 on 2011-01-29:
I would like to make a few points.
1. You are not the cheapest, your prices are the same as several different providers that I've looked into.
2. When a company states that they are the best, that is advertising. No company is going to say they are sub-par. To really be the best your customer base must agree. With ratio of bad reviews to good reviews, Criket's customer base definatly does not agree with your assesment.
3. Just because everyone is outsourcing their support is not an excuse for poor support. If Cricket's customers are unable to understand the support rep, then they are unable to effectivly do the job which is to assist the customer who needs help with a service they have paid for.
4. Blaming a customer for the a company's short falls is not a good way to keep an old customer, or win new ones. To expect a customer to go out and find another customer to test the functionality of a device instead of properly checking the coverage area is poor customer service. The reivew that I believe you were referencing states that the individual's home was outside Criket's coverage area. If the correct address had been checked this would have been found out before the sale.
Just because you're inexpensive does not place all the responsibility on the customer to do your job. When someone pays you for a service, no matter the price, they have a resonable expectation to recieve decent customer service. If that is not provided, I would not be surprised when people post poor reviews.
I do realize that more people post poor reviews than post good ones, but I have yet to see a good review. Not an excellent review, but just a good one.
Posted by Ytropious on 2011-01-29:
I agree 100% OP!
Posted by NanS123 on 2011-01-30:
One other thing not mentioned is a little thing called buyer's remorse. If you get it home and it does not work, take it back and get a refund.
Posted by LisaB314 on 2011-02-03:
I am using Cricket's broadband service and really don't have a problem with my Internet service, I have a problem with the so called "customer service". The issue is not that your reps are foreign, it is that seem incompetent to help with any concerns that I have every time I have called in. I called in today with some billing questions.. after entering into the automated service that I wanted broadband service, I waited on hold for 10 minutes only to be told that I have reached the customer service line for phones only. She said she was sending me to the broadband department so I waited on hold for about 10 minutes but hung up due to frustration. I call right back, and again after being given a choice, I enter #2 for broadband service.. same thing happened except this time, the agent told me that "they didn't have a transfer button there" and that she would have to give me the number.. IT WAS THE SAME NUMBER I HAD BEEN CALLING. This is just unacceptable customer service. I have Sprint cell phone service which outsources most of their calls but guess what? They answer every time and within a reasonable time frame, they answered my questions or found a supervisor if they couldn't help. They were polite, helpful and professional. The bottom line is your customer service is horrible and any customer who has ever called in knows it.
Posted by sclabrl on 2011-03-16:
If my phone rings and I can answer it and talk-thats all I need. If I can text too, even better. My Cricket does them both, guess I one of the very few happy Cricket customers...and I'm saving a ton of money...
Posted by tbplayer on 2011-06-29:
a friend moved to my state...leaving a bad relationship. went to cricket...was told her that plashing her phone might not take and it would cost 100.00 everytime to redo it. she could buy a cricket phone for the same price. got it home...no owners manual, the cd was the same as the brochures. after 3 days of not getting it to work properly, we went back to the store, to return it and have hers flashed...same price , straight trade. she was told that it had been used for 34 minutes and could not be returned. called customer service...pointless, got someone in the claims dept. gave her the location of a corporate owned store ( not a dealer) they told her (i was there) that it was the dealers problem and they had no contol over them. asked why customer service sent us here, his reply was" because "we have the most knowledge" they refused to help sent an e-mail to a "regional " mgr. as my friend became more frustrated, the rep jimmy, kenny..what ever told her and i quote "if you keep getting upset...i won't help you" this was the louisville store on the outer loop. they are as truthful and helpful as a politician..beware!
Posted by very disappointed on 2013-08-06:
I got my son a cricket phone an he moved out state. He cannot even call me unless he get some thing call a bucket account because cricket don't have unlimited roaming. They want him to pay twenty five cent a minute for roaming. Totally ridiculous. Now to talk to him he has to buy another phone from another company because cricket don't have a package with unlimited roaming. VERY DISAPPOINTED, DID I SAY VERY, VERY DISAPPOINTS
If you r leaving the state you got your phone in check the state you r going to for service or you will be disappointed, Very disappointed.
Sign, VERY DISAPPOINTED
Posted by Dorita Williams on 2014-02-04:
Hello I do understand what you are saying however, when your phone doesn't work anywhere in your city that you know has coverage there is a problem and every problem that you have you got to pay one way or the other something is wrong with that. And as far as the consumer testing a phone before purchasing is impossible in most cases. That is the purpose of a sales Rep.
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Defective Phone! Chorus ZTE No Longer a Muve Music Phone! No Replacements!
Posted by Jadedescapes on 12/27/2012
MILWAUKEE, WISCONSIN -- I bought the Chorus ZTE on 10/20/12 from the Cricket wireless website. Once I received my phone I called to activate it. While speaking to a representative I was told I needed to be on a plan that was NOT listed on their website & was MORE expensive. I wasn't sure why this was but I trusted he was correct & went with it.

Since I've had this phone there has been NOTHING but problems with it! I could hardly EVER get online & once I was id be right in the middle of something only to be booted off back to my main phone screen & NONE of my online history saved! When trying to get onto Muve Music to listen or download, it would tell me that my service wasn't active & couldn't get on to it AT ALL or It would try loading until it timed out OVER & OVER again!When I did get to my music, I would try & listen to songs only to be interrupted by a message saying that I again had not subscribed to this service and it would boot me off! Sometimes while listening or searching for music the whole program would(just like the internet) completely close & return me to the main screen. All of my bill payments were up to date &my phone was NEVER turned off.

I had to call MULTIPLE times to have them "reset" or "update" my phone while talking to them in order to be able to listen to my music. After explaining all of the problems I had been having, I was told by one of their technicians that my phone was "absolutely defective" & they have "been having LOTS of problems with these phones". That I should "go in ASAP & get a replacement, irregardless if it was past the 30days or not"(it wasn't yet)."They are obligated to replace a defective phone that was no fault of my own." I had not had time since to exchange the phone as I work the same hours the store is open. I figured I would just try & deal with the issues until I could make time to get in.
However, that wasn't even CLOSE to ALL the problems I had experienced. Some of the things that had happened that I informed the tech of: after charging the phone ALL NIGHT it would say it was at 100% but after making one 5min phone call and maybe 6 text messages, the low battery alert would come on. It was an inconvenience to have to carry my charger with me EVERYWHERE & find places in public where I could charge my phone while trying to do my day to day activities. Not only was it embarrassing but I risked someone stealing my phone or someone moving it & losing it all together! Not to mention how many times I had left it places not used to having to charge it EVERYWHERE I went. While trying to type a text message my words would stop appearing in the text box so I couldn't see what I was typing. Couldn't delete it, nothing. I had to turn off, then on the phone(which takes at least 5 minutes)to finish my statement or sentence I was typing to someone. Needles to say this caused a lot of confusion. Not to mention people thought I was ignoring them, being rude, or reading only part or a statement which was QUITE a headache trying to explain myself(or my phone rather)each time this happened which was multiple times per day.

The phone would randomly turn off on its own(not being close to a dead battery). SO I missed MANY important phone calls especially if the person didn't leave a message. I would change my background picture &after a day or so it would revert back to the last one I had on there-never failed. Some of my contact pictures would randomly appear upside down. I would receive and/or send MULTIPLES of the SAME message that had only been sent once by me or the caller. There were MANY texts I NEVER received and I had confirmed this by looking at my friends phones & seen it had been sent successfully through there phone but I NEVER received it! I would get voice mails randomly without my phone even ringing AT ALL! Sometimes I would get voice mails that were from DAYS AGO!And that's not all but you get the idea!

But things got much, MUCH worse. I woke up about 2 weeks ago & checked my phone after being on the charger all night to see it flashing a blank white screen. I wiggled the charger around a bit & it stopped but I thought that couldn't be good. The phone REALLY started acting up then. it would NOT hold a charge AT ALL. I had to keep it on the charger at all times or it would die within minutes. While trying to charge the phone would go back & forth saying it was charging then it wasn't & so on. I thought this to be a problem with the charger connection on either the phone or the charger but couldn't understand all the other issues. Then the phone COMPLETELY stopped working. It refused to turn on no matter how long I charged it or how long I tried. I took the battery out& reset the phone multiple times with no success. Christmas night I had the phone sitting on my desk(after it had been off the charger for over a day) And there it was just flashing a white screen! Just like a strobe light! I couldn't turn the phone off & it wouldn't stop until I removed the battery. THE MOST BIZZARE THING IVE EVER SEEN A PHONE DO!

I asked my sisters (who both have worked with reputable cellular dealers & service) & neither of them had EVER seen something like this! We tried multiple chargers, looked at the phone where the charger connects and saw no visible damage. The water damage dot was still white(turns red if water damaged)and there was no other visible signs of trauma or damage. I am VERY careful with my phones & have ALWAYS followed the manuals instructions for care as well as common sense. It had never been dropped or near any kind of heat, extreme cold, humidity or water.

So yesterday I made a call to them(having to wait over the holiday-without a phone for 4 3days). I was told that this phone is no longer a "Muve Music supported phone"! That they have found out this phone cannot support this capability & is no longer a "feature phone"! I was dumbfounded that NO ONE had tried to contact me about this! They have my email, mailing address, secondary phone number & MY PHONE NUMBER! Yet I NEVER received ANY information about this. I had been paying for a "Muve music Plan" and didn't have Muve music anymore! They recommended I change my plan to a normal one-WELL DUH! But I DEMANDED to be compensated from the date they stopped providing this service to these phones! Why should I have to pay for a service I'm not getting? Its like paying for cable, getting 100 channels then taking all the channels away but you still have to pay for it!? Not to mention the fact that I had paid $150 for a "Muve Music phone" & since that function was no longer available, the phone is just as regular as any other one. I asked to be given a new phone that does support this feature because that's the WHOLE REASON I bought the phone! They told me it's not their problem and I would need to contact the manufacturer!

I can't believe this company not only has not & will not inform any of the 1000's (maybe millions)of customers who purchased this phone & will not reimburse any of us for a replacement phone or any compensation for billing us for services we weren't getting. I am outraged & will stop at nothing to tell the world that this company is nothing but a bunch of dishonest thieves who take advantage of loyal customers who work hard for their money. If you feel the same I suggest you report them to the Better Business Bureau and put them on blast on websites such as this one warning others of the deceitfulness of this rotten company & its affiliates.
     
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Posted by At Your Service on 2012-12-28:
I can sure appreciate the frustration it sounds like you're feeling. However, I really don't agree that Cricket should somehow be responsible for this. They are only a service provider. It's ZTE that manufacturers this phone. It is either within their warranty guidelines or it is not. Unfortunately, even you agree that you didn't address the problems with the device, within the first 30 days, when you felt you should have.

If you still want to use the device with muve, and the unit is now outside of warranty coverage, you may want to just consider replacing it.

Let us know what you do. Best of luck.
Posted by Tezrien on 2012-12-28:
Go to Walmart, get a straight talk smart phone such as the Galaxy 2, pay $45 a month for unlimited everything, get the free Pandora app and enjoy.
Posted by Seriously on 2013-04-16:
Dude are you kidding me? I'm not the only one with these problems with this stupid phone? My phone does almost exactly the same crap, ever since I got it.
Posted by James on 2013-04-17:
Cricket continued to sell these phones while knowing all of the BAD info. Is there a class action law suit for this issue? Please add me to the list!
Posted by guy on 2013-05-01:
I completely agree with this. Cricket is a no-good, lying, thieving company and someone needs to do something about this crap.

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Poor Customer Relations
Posted by Eggleston on 03/04/2010
TEMPE, ARIZONA -- Attempted to make a payment online at my account. System refuses to take my payment, with the error message "zip code is not in the state indicated" My zip code is about 8 months old. I signed up 30 days ago, upgraded my phone online and paid for it with a credit card (same address). Telephoned customer service, they do not wish to address the issue, they can only read from a script. This is similar to talking to a computer. I went to the corporate store, lady says she got it all fixed, so rather than wait an additional 30 minutes to make a payment, I go home, 38 miles. At home I find that I cannot make a payment since it does not recognize my zip code. I spend 40 minutes on the phone, mostly on hold with customer service who cannot help me, refuses to let me speak to a supervisor, and speaks very poor English. I sent an email to Leap Wireless and received a response from Gregory Lund (glund@cricketcommunications.com) who says he'll see what he can do. The email explains the problem. I get an another email from Edgar Taponan
Customer Relations Team
5775 DTC Blvd.
Greenwood Village, CO 80111
Edgar tells me to call customer service and tell them the problem. Yeah, I replied to Gregory with "thanks for trying".

I won't go through this much trouble to make the second payment on any service. If a company is going to make you jump through hoops to remain a customer, they don't want your business.

In my opinion this service is for the very desperate people.
     
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Cricket Wireless is a scam
Posted by Slopp on 11/10/2009
Cricket wireless promised a rebate. You'll never get it. Most of the time their phone is disconnected.
If you do happen to get ahold of a live person and ask about anything you are switched over to a phone line that rings forever and no one answers.
Their phone and broadband system has many dead areas.
Once they get your credit card number they charge anything they want to with no explanation. Complain? You'll get that ring forever phone line.
BAD COMPANY, DON'T DO BUSINESS WITH THEM.

     
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Unimaginable Horror
Posted by Jenjge on 01/03/2014
HOUSTON, TEXAS -- I ordered a phone and service plan online. When I received the phone, I tried to activate it using the *228 as direction in the instructions. It would not activate so I called customer service. I gave them the phone number you sent me in my confirmation email and I was told that phone number was registered under a different person. I could not clearly understand what the representative was telling me due to a heavy accent, so I hung up and called back. The next person told me my account was locked. What?? It's brand new service, how could it be locked?? She didn't know either - couldn't tell me why, just said that I'd have to wait 24 to 48 hours to activate. I asked for a supervisor. The supervisor could not have cared less! He was unapologetic, rude and sounded like he hates his job. He said there was nothing he could do but offer me a $10 credit. I had no choice. So in 48 hours, I was finally able to activate the phone. But guess what? That phone number you sent in my email - not even close! So I dialed my work cell phone with my new Cricket phone to see the caller ID to get the correct phone number. I figured I was finally getting somewhere so I sent a mass text to tell my family my new phone number. As if it couldn't get any worse, the text was never received by any of my family. Then when I dialed my new phone number back from my work cell phone, it went to some strange man! I thought I dialed wrong -but I didn't. I spoke to the man and verified that the number dialing FROM my Cricket phone was HIS number. How is this even possible??? Then I called technical support and she didn't believe me! I asked her to dial the number to test and she said she couldn't. Best she could do was change the phone number and waive the fee. OK fine, let's do that! But GUESS WHAT???? More trouble! Nope, the account is locked again and there is a pending activation so she can't do anything. Awesome! I have loved spending 4 days on the phone with you guys on this! So she says she will have to escalate the issue and it will be 24 to 48 hours MORE before they can HOPEFULLY fix this. Let me remind you...I AM A BRAND NEW CUSTOMER - BRAND NEW PHONE - BRAND NEW ACCOUNT!!! WHY IS IT LOCKED?? WHY CAN'T YOU FIGURE OUT WHAT MY NEW PHONE NUMBER IS??? So, I give up. I tell them I want a refund and I will just go somewhere else. Well, she had to transfer me to that department. So she transfers me to the cancellation department....that I held for over 15 minutes for and GUESS WHAT?? Wrong department - I need to go to web orders to have my account canceled and money refunded. So please hold again and I'll transfer you. When web orders picks up I get "You have reached web orders, we have no reps available to assist you at this time. Please visit a store near you. Goodbye." So I call back (I'm on my work cell phone this whole time). I keep getting the same message. So I call web orders back using the Cricket phone and my call goes right through to web orders. Kind of fishy. Seems like someone flagged calls from my work cell phone to not be answered anymore. What, am I causing YOU too much trouble?? None of this is your fault?? Look, I get it - things go wrong. But it is your responsibility to fix them and provide decent customer service especially when it's YOUR fault! So back to my phone call - I am on the phone with yet the 8th or 9th person by now who also suspiciously has a thick Indian accent like the other 8 people I've spoken too...and he doesn't care either!! He tells me to mail the phone back and they'll refund my money. Well how can I be sure? Isn't there a form or some kind of refund confirmation? Nope. Just throw it in the mail and TRUST CRICKET TO RECEIVE THE PHONE AND CREDIT THE MONEY TO THE CORRECT ACCOUNT! Yes!!! I know this is going to work out so well! I probably just threw $85 and 4 days of my time in the garbage. And no one at Cricket gives a care. Not one! I bet this review will go in the same pile all my other complaints have gone in. What a shame. You get exactly what you pay for and I will remind everyone I know of that!
     
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Posted by Soaring Consumer on 2014-01-04:
I suggest contacting your bank or credit card company and have the charge reversed.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Cricket Rebate Scam
Posted by Jburnie on 11/10/2013
NEW BRAUNFELS, TEXAS -- Cricket promises a $200 Visa card rebate on a $299 phone. Great deal, right? Only problem is they tell you close to the end of the program that you didn't send all the correct info, rebate denied and it's too late to resend the info. We sent all the correct info, witch they admitted, but it's too late to get the rebate now. The phone's OK but I damn sure wouldn't buy a phone for that much. All I need it for is a phone, and the camera is nice but that is stupid expensive for a phone if you don't use it for internet, etc. I'm not the only scam victim I know of, no one I no has gotten a rebate form Cricket. "Sorry we can't help you" Translation tough shit, you lose.

Next stop BBB and Attorney General's office.
     
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