Cricket Customer Service and Warranty Department Continued Disrespect and Maltreatment
I would give a -10 if I could!! The trouble I have had this past month has been incredible and unnecessary!! I have been a loyal Cricket customer for years now and I even bought a new phone when they changed to the "New Cricket" with AT&T. Shortly after, it stopped working, so I sent it in for a replacement, now with the "New" system, forcing me to be without a phone for a week and a half! In just over a week, the "new" phone stopped working in suspiciously the same manner as before! I again was without a phone for a week and a half! Within a day of receiving the "new" phone, it also didn't work, in the same way as before, leading me to suspect that people are just repackaging the same phone and sending it back. As it was within a week, they promised me (after an hour and a half on the phone…..) that they would send me a 24 hour replacement, to hold onto my old phone, and then return it once I received the new one. I took off all day of work on Wednesday to receive my "new" phone, losing clients, etc, as I was flying out of the state on Thursday! However, the phone NEVER came! After another hour and a half phone calls with them on Wednesday, of which I was repeatedly hung up on again, like Monday, they said that the representative on Monday had given me the wrong instructions, and as such, the phone was never mailed out! I called back again that night, spoke to a manager who told me he would take care of having it shipped to where I was flying out to. So, I left on a cross-country trip with no working phone! I called in-between flights to ask about the status of my "new" phone and get the tracking number. The manager assured me that he would call or text me back with that info as I would be in the air again. Needless to say, I never got that call or text (to my Google Voice number). Then, after arriving, I then got lost in the middle of the night, in the middle of nowhere in the woods, as I had no GPS and couldn't even call anyone for help! When I arrived at my destination, I called first thing on Friday to ask what time my "new" phone would be arriving, and they said that there was NO record of any of these issues at all, in any of my files!!! After another 45 minutes on the phone, I was told that they would call me back after researching this situation. I never ever got a call back! Today, Saturday, in the middle of the wedding party, I am up here, on the phone again-on my computer, trying to find the status of my "new" phone. I asked to speak to a manager, which again, he did NOT want to transfer me to, the same as Wednesday night! I insisted over and over and he just placed me on hold for close to an hour, checking in periodically to say he was "looking" for a manager, and then hung up the phone on me again, for the 10th time this week!!!
Since AT&T bought this company out or whatever happened this year, the service has been beyond terrible, it has caused me real life problems, loss of clientele and real safety concerns as I have repeatedly been lost, as a single female, in areas that I didn't know as the phones never function correctly! Not ONE person has offered to remedy this situation, take responsibility, nor even do what they say they will in calling or even texting me back!!! The most terrible service and treatment that I have experienced with any kind of phone service in my entire life and I STILL have no phone but they are STILL charging me for a service that I can't even use!!! The worst excuse for a business that I have ever seen!