HOUSTON, TEXAS -- I ordered a phone and service plan online. When I received the phone, I tried to activate it using the *228 as direction in the instructions. It would not activate so I called customer service. I gave ... read full review1 Replies - Latest reply on 01/04/2014
NEW BRAUNFELS, TEXAS -- Cricket promises a $200 Visa card rebate on a $299 phone. Great deal, right? Only problem is they tell you close to the end of the program that you didn't send all the correct info, rebate denied and it's too late to resend the info. We sent all the correct info, witch they admitted, but it's too late to get the rebate now. The phone's OK but I damn sure wouldn't buy a phone for that much. All I need it for is a phone, and the camera is nice but that is stupid expensive for a phone if you don't use it for internet, etc. I'm not the only scam victim I know of, no one I no has gotten a rebate form Cricket. "Sorry we can't help you" Translation tough shit, you lose.
Next stop BBB and Attorney General's office.
I didn't use my phone for the month of July. Paid for August on the first. You took my money and then cut my phone back off. I was robbed!!! You guys are thieves! What a horrible way to treat your customers! 1 Replies - Latest reply on 09/16/2013Add reply
LEES SUMMIT, MISSOURI -- When I ordered my phone from the call representative near by, they told me that once I get my phone it'll be ready to use. Once I got my phone, I read the introductions and it told me I need to keep it charged over night. We'll I did so, and I continued the activation instructions. Activation unsuccessful.
I called the customer service (located in India!!!) And they kept on saying um okay yes yes okay [snip] stupid [snip]. They told me that they cannot activate it and told me to go to the nearby store. I did that and the store even told me they cannot even activate it and I need to go to a corporate store located 45 minutes. I told them[snip] that, that is stupid and I want to return my phone.
I've asked these people to go get their supervisor and they kept on saying "I am looking for one" but keeps on picking up the phone every minute to see if I'm still here.
Do not use cricket wireless, worthless [snip] company which their customer service is in India. All store reps are foreigners!
I am a salesperson for Cricket Wireless and I warn you to never buy a phone from them. I'm quitting my job because I can't lie to people anymore. I have no faith in these products and all they want us to tell you are lies. Do not waste your money. It's cheap but thats because you'll never get what you pay for. Take my advice and stay far far away from this company. They will scam you. 4 Replies - Latest reply on 08/06/2013Add reply
CHATTANOOGA, TENNESSEE -- Being a Cricket customer since its inception in Chattanooga TN approx. 20 yrs. I have decided to switch to AT&T wireless service. Cricket does offer good phone service overall but if you have to deal with service dept. forget it.
1 Replies - Latest reply on 09/23/2013Add reply
I have paid bill many times on time only to have service cut off. Today was the last straw 5/6/13. Waiting for Cricket to turn phone back on after bill was paid on time yet again. When they do will call AT&T and get good customer service like I get with my internet service through them!!!
Worst Buying Experience Ever
HOUSTON, TEXAS -- This is truly the worst buying experience I've ever had. I'm not talking about buying a phone, I'm talking about EVER.
My intention by switching to Cricket was to be able to buy an iPhone and save ... read full review3 Replies - Latest reply on 12/14/2013
Nightmare! Avoid at all costs!!
CHARLOTTE, NORTH CAROLINA -- I would have given this company 0 stars if that were possible. Avoid this place as if your life depends on it. The staff are very unprofessional. The local corporate store manager Carol seems to have ... read full review1 Replies - Latest reply on 10/31/2012
If anyone has a Cricket phone and you are just 15 miles south or south/east of Cincinnati, you better not have an emergency! You will not have any service what so ever. And Cricket does not seem to care! I hope this helps someone make a good decision on their future phone service. Add reply
Simple and sweet. DON'T GET SERVICE ANYWHERE other than that just the same as the rest of the cell phone company's thieves!!!!!!! Add reply
PITTSBURGH, PENNSYLVANIA -- I got the ZTE Chorus Muve music phone online from myCricket.com, I called and got the phone activated and was told the only plan available was the $45 plan even though the website states the $55 muve music plan only works for this phone. I believed him and went with the $45 plan and not only did I not have access to my music feature I ran out of minutes in 2 weeks. I called and was told that the $55 plan works for that phone so I put $55 on the phone, still no music feature and I called the automated system to check on when I had to put more money on and was told I was on the $45 plan and had $9.45 extra on my acct. I called and was told that the $55 plan isn't available in my area even though you have to put your zip code in to see available phones and plans in my area. I was told they don't offer refunds, I asked for a supervisor and was placed on hold for 35 min, I hung up, called back, was placed on hold for another 10 min, hung up and called back and finally got transferred to a supervisor and was told per terms and conditions they don't offer refunds. Ridiculous!!Add reply
I went to a authorized Cricket dealer and activated my phone for $55 and that was for the first month. Now that my bill is due I find out that the phone is not only in someone elses name but the account has 6 other lines on it. I went to another Cricket store to get it corrected and he called customer service for me. When he got through to them he let me speak to them. The customer service agent said she couldn't do anything about it until I show a receipt. Any other customer service agent would have taken care of it over the phone. Cricket is not worth your time or money because everything about the sucks. I think my money is good with T-Mobile.2 Replies - Latest reply on 08/29/2011Add reply
Cricket Wireless Sucks, They took my 50$ for free and I never received service. They said they would call me after troubleshooting the problem and I will get a call in 72 to 92 hours. I called in 48 hours cause they playing games. It should not take that long !!! Serious!!!! I have not received a call yet about my internet service. I walked into a store who put in a refund ticket and it was denied, and they said they suspended my service, and I would have to pay another 50$. Yeah right! Never!!! How can you suspend a service that was paid for? WHAT? I can see if I waited to call I called as soon as I saw it wasn't working, the first day. And after that they was always working on it. I kept calling cause it never worked and they know it did not work. they just left me in the air and would never call. I had to keep calling and they still have not called and said nothing. I paid for another service who is great no problems 4G Clear. I still need my money it should be a law where at some point they can't just steal your money like that. That is stealing.1 Replies - Latest reply on 05/19/2011Add reply