Crocs.com

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Stinky
By -

After hearing good things about Crocs I bought a pair of Crocs relief style shoes.

They are comfortable-However they STINK!!! The website claims they are made of some sort of material that will not make your feet smell-They LIE!!

After wearing them for just a couple days everyones noses started twitching-I slid them off in the car and my family about DIED!!!

So I wrote them. They did not acknowledge much-except I should try bathing the shoes in bleach? So they then go to ask where I bought them-I blocked their punt and confirmed that these were not knock offs they were produced by their company-
The only thing they recommended was I try to return them-That is a CROC of %$hit!

I had to write again to request that my complaint be forwarded to their marketing since their current advertising implies if not comes right out and say that your feet or shoes will not smell

Here is the whole chain-Start at the bottom and work up-

Diane,

I will pass this along to the appropriate person.

If you have any further questions please feel free to contact me directly at 303-848-7114.

Thank you and have a nice day,

Karina
Customer Service Representative

6328 Monarch Park Place
Niwot , Colorado 80503
T 303.848.7114

1-866-306-3179
www.crocs.com

The information contained in this e-mail and any attachments hereto are for the exclusive use of the addressee and may contain confidential, privileged and nondisclosable information. If the recipient of this e-mail is not the addressee, or a person responsible for delivering this e-mail to the addressee, such recipient is strictly prohibited from reading, printing, photocopying, distributing or otherwise using this e-mail or any attachments hereto in any way. If the recipient has received this e-mail in error, please send return e-mail immediately notifying us of your receipt of this e-mail and delete the e-mail from your inbox. Thank you.

Sent: Wednesday, March 26, 2008 4:13 PM
To: Karina Goldberg
Subject: Re: Comments & Feedback

So, will you pass the word to your marketing department that they should change their advertising to make sure their future consumers are not left with the impression that these shoes will not make their feet stink?
This is not an issue with Shoe Buy-this is an issue with your shoes-
Thanks
Diane

Original Message
From: Karina Goldberg

Sent: Wednesday, March 26, 2008 3:06:08 PM
Subject: RE: Comments & Feedback

Dear Diane,

I would suggest trying to see if Shoebuy will warranty your shoes. I do apologize for the inconvenience.

If you have any further questions please feel free to contact me directly at 303-848-7114.

Thank you and have a nice day,

Karina
Customer Service Representative

6328 Monarch Park Place
Niwot , Colorado 80503
T 303.848.7114

1-866-306-3179
www.crocs.com

The information contained in this e-mail and any attachments hereto are for the exclusive use of the addressee and may contain confidential, privileged and nondisclosable information. If the recipient of this e-mail is not the addressee, or a person responsible for delivering this e-mail to the addressee, such recipient is strictly prohibited from reading, printing, photocopying, distributing or otherwise using this e-mail or any attachments hereto in any way. If the recipient has received this e-mail in error, please send return e-mail immediately notifying us of your receipt of this e-mail and delete the e-mail from your inbox. Thank you.

Sent: Wednesday, March 26, 2008 2:42 PM
To: Karina Goldberg
Subject: Re: Comments & Feedback

www.shoebuy.com and the others from the orthotics shop-both pair had all of the appropriate tags and labels and came with the croc clear plastic shoe bag-they are identical to the labels of I have seen on croc's at nordstroms and other retailers-they are identical to the relief pair my friend has and same logo as my Uncles-I am confident these are not fake.

I am taking this as a loss-I am requesting that you look further at how you market your materials-these would not smell and my feet would not smell if they were 100percent resistant. Your ad doesn't say that but it does imply that-hopefully you can add something to the effect that they are resist to MOST -somehow how include that there is an exception to every rule...

I will go back to other shoe options. It is a shame as they really are very comfortable-you have done well - my feet and calves do feel much better-however the stink is not okay :-)

Original Message
From: Karina Goldberg

Sent: Wednesday, March 26, 2008 1:30:21 PM
Subject: RE: Comments & Feedback

Dear Diane,

Who did you purchase them from?

If you have any further questions please feel free to contact me directly at 303-848-7114.

Thank you and have a nice day,

Karina
Customer Service Representative

6328 Monarch Park Place
Niwot , Colorado 80503
T 303.848.7114

1-866-306-3179
www.crocs.com

The information contained in this e-mail and any attachments hereto are for the exclusive use of the addressee and may contain confidential, privileged and nondisclosable information. If the recipient of this e-mail is not the addressee, or a person responsible for delivering this e-mail to the addressee, such recipient is strictly prohibited from reading, printing, photocopying, distributing or otherwise using this e-mail or any attachments hereto in any way. If the recipient has received this e-mail in error, please send return e-mail immediately notifying us of your receipt of this e-mail and delete the e-mail from your inbox. Thank you.

F
To: Karina Goldberg
Subject: Re: Comments & Feedback

Yep- that was the first thing I tried, next I stuck them in the freezer for 72 hours-they still smell awful and so do my feet.

Obviously the material is not what it is said to be.

Diane Neuman

Original Message
From: Karina Goldberg
To: "neumandiane@yahoo.com"
Sent: Wednesday, March 26, 2008 1:13:33 PM
Subject: RE: Comments & Feedback

Dear Diane,

Thank you for your inquiry. I am sorry to hear about your Crocs. Did you clean them before you wore them? I would suggest washing them with water and 10 percent bleach and seeing if it helps. Rinse them really well before you wear them again.

If you have any further questions please feel free to contact me directly at 303-848-7114.

Thank you and have a nice day,

Karina
Customer Service Representative

6328 Monarch Park Place
Niwot , Colorado 80503
T 303.848.7114

1-866-306-3179
www.crocs.com

The information contained in this e-mail and any attachments hereto are for the exclusive use of the addressee and may contain confidential, privileged and nondisclosable information. If the recipient of this e-mail is not the addressee, or a person responsible for delivering this e-mail to the addressee, such recipient is strictly prohibited from reading, printing, photocopying, distributing or otherwise using this e-mail or any attachments hereto in any way. If the recipient has received this e-mail in error, please send return e-mail immediately notifying us of your receipt of this e-mail and delete the e-mail from your inbox. Thank you.

Subject: Comments & Feedback

Comments & Feedback

For a long time I hesitated to purchase crocs-until a friend of my told me how much they helped her foot and leg pain.. So I went out of my way to purchase Crocs relief. two pair at 38.50 a pair. I was so excited. They felt wonderful and have made walking much easier- HOWEVER- My feet and crocs smell HORRIBLE- so your materials are not what you say-honestly I had to wash my feet because of the smell and put the crocs outside- I am horribly disappointed. And hope you change your advertising so someone else is not out 80 bucks- Diane Neuman

     
Replies
Buyer Beware
By -

I bought a pair of inexpensive slip-ons. After about 2 months, the seam began to split. I emailed a picture and explained how long it took for the defective seam to fail. Customer service explained that they "definitely stand behind our product"... for all of 90 days.

Buyer beware and walk carefully.

     
Replies
Worst customer service....ever!
By -

I decided to get my wife a pair of crocs for Christmas. They offered me free shipping. Upon receiving the item, the shoe was not true to size, so I wanted to exchange them for a bigger size. Unlike every other online store, Crocs.com does not have an exchange policy. Instead, they do a return, reorder policy. So I go to the website and initiate a return( which I thought would expedite the process and allow me to obtain a refund quickly). Thankfully, they do pay for return shipping, however, it is ground shipping so it takes about 2 weeks to get returned to the warehouse. I then proceeded to order the new pair of shoes, in which I have to pay shipping. Over the next few days, I return to the website to check on my order and notice that they are offering free shipping again. My order still hasn't been shipped, so I called customer service( and was on hold for one hour) to see if I could get an adjustment on shipping since my order was still pending. I was told that they cannot change orders and the only way I could get the adjustment was to order the same product yet again with free shipping, and then return the previous product that I paid shipping for. so that would be 2 returns ($100+) that would be in limbo. It wasn't worth the waiting, so I just ate the shipping cost. So my first return arrived at their warehouse approximately 1.5 weeks after I had sent it. Their website states that "returns will be processed upon receipt in warehouse". So I gave them a few days but still didn't see the credit so I decided to call CS. Again, I was on hold for about 30 minutes before someone answered. Finally, I was told that the return had not been processed and it could take 10 days to process ( plus however long my bank takes), But as a courtesy she would process it right then. almost 2 months since I initially ordered, I am still waiting empty handed, and out 60 bucks. I am thourougly disappointed in how a simple exchange has turned into a 2 month long process. This has been a horrible experience and I will never do business with crocs.com again, regardless of how good their product is.

     
Replies
Crocs.com horrible customer service
By -

Horrible experience!!!!! I had to place my order 3 times to receive what I wanted. Hopefully this time I will anyway. I talked to a supervisor on the phone and she wouldn't help, worst experience ever. 1st order placed 12/2 was canceled by crocs.com via email 9 days after I received confirmation with no explanation except website processing errors, 2nd order I had to replace on 11th, showed up 10 days later in mens sizes, web site path from womens to blitzen defaulted to mens sizes. Supervisor told me I could replace order, return incorrect sizes and wait 2 months for my credit. So I've had to place my order yet a 3rd time, pay for it twice, and wait for 2 months to get refunded for my return of the wrong size. Pathetic display of customer service. If My kids didn't want them for "taking the dog out slipons" I wouldn't have bought and would have just sent the products back without reordering. I won't buy again. Shame that a simple apology and a reship overnight couldn't be done. That's what real professional customer service people do. Help make errors right, not inconvenience their customers and blame them, then quote "policies". I say buy generic ones. If it wasn't Christmas and all sizes sold out, Id have purchased generic ones. Just as good.

     
Replies
Company is not backing up the Quality of its Product
By -

HARRISBURG, PENNSYLVANIA -- My 3 children all received Mammoth Crocs for Christmas. My 2 youngest (ages 4 and 6) already own the regular crocs and love them. I noticed last night (January 14th) that my oldest son's new crocs have a big hole in the toe. The hole formed where the top and bottom seams of the plastic shoe meet. I know my 8 year old is tough on shoes and clothes but he has only owned them for 3 weeks.

I never had a problem with any of the other shoes so I called Customer Service at Crocs. Now these were purchased through another retailer, but I have the original receipt. I explained the issue to the CSR. She was very nice until I mentioned that I had thrown them in the washing machine once. Well, her attitude completely changed. "Well, you voided the warranty, there is nothing I can do, sorry." I explained that they had been covered in mudd and I was unable to get the fuzzy inserts out so I put them in gentle cycle, cold by themselves and let them air dry. "The warranty was voided, you should have called us for washing instructions", was all she would say in a very curt manner.

I asked to speak with a supervisor. He too was quick to say, "You voided the warranty, there is nothing I can do" I did argue that these shoes get wet ALL the time, puddles, rain, ponds, ocean salt water! I was careful to keep them from heat. Besides, the bottom line is that there is definitely a manufacturing problem with this paricular pair, come on, they have ripped at the seams after being owned for 3 weeks. I really feel that this company should back up this product.

Well, unfortunately, because I was honest and mentioned the washing machine, I am out of luck. I will not purchase this product ever again. When a pair of shoes (plastic shoes mind you) costs $30.00 they should last longer than 3 weeks, and if they don't the company should take some measure to back up their product.

I truly believe that this is not a regular occurrence with this product, but I also believe that my son's shoes should be replaced because there is an obvioud flaw with this particular pair.

     
Replies
Extremely slow shipping time
By -

Just wanted to let everyone know that there standard shipping is VERY slow. It takes almost two weeks to get your order once it has been place.

     
Replies
Crocs Islander shoes
By -

I purchased a pair of Crocs Islanders last October in Las Vegas. This style is fully enclosed and has laced. Two days after the purchase I broke the lace. After contacting the company MULTIPLE times, they have still not resolved the problem. Their customer service STINKS!

     
Replies
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