SAN FRANCISCO, CALIFORNIA -- We rented an RV for a trip of 3 weeks starting in San Francisco and ending in Salt Lake City. The RV we got was old (140.000 miles on the odd meter), dirty, had a flat tire, may kitchen doors did not close properly. We asked to fix this which ment that we had to wait extra hours, but most of the problems were not fixed properly. 2 times during the trip we had to visit a garage, because of a flat tire (indeed the same) and engine problems. The service was very, very bad. Before making costs the user is obliged to contact the Cruise America Service number, which meant hours of waiting. 5 times they promised to call back, which happened only the last time.
Never rent a Cruise America RV. You can get a very old and dirty RV, with louzy service for (about) $ 1500 a week. There must be better deals.
MIAMI, FLORIDA -- False Advertising -
4 Replies - Latest reply on 07/19/2013Add reply
On March 5th 2004 I book a Cruise. Alaska 9/9 - 7 days.
The website shows there was a promo available of 6 cat
upgrades for certain categories, including the one I book.
When I book they did not honor the promo.On Monday
afternoon I call Selina who explain me she has not receive
any answer yet I have called four times about this
problem with no solid answer about why is not available to
me. Tue 3/9 at 6:30 George called me and explain me that
the promo was not available because the category I book was
not in the promo, I ask him why then it still shown in the
website and he told me IT dept works only every two days.
told me he will get back to me on this matter. Today (3/10)
I call around 2PM to follow up on this case and the CSR
told me he is on the meeting and he will call me back soon.
It\'s 5:00PM and still waiting for his call...