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Don't Use Data Doctor Off Of University And Price
Posted by Louiescooie on 12/12/2008
TEMPE, ARIZONA -- I had initially brought my computer into data doctors based off of a referral and let me tell you I will never refer this location to anyone. My laptop was continually rebooting itself and I was unable to log on to it for more than 10minutes. I brought it into data doctor and they "said" that it was due to my harddrive and the replaced it, charging me $450. When I got home the same problem persisted. I brought it back in. On top of that all of the start up script that were suppose to be removed were also still there. I brought back into be fixed, picked it up a week later and got it home once again and my lap top still rebooted itself...NOTHING WAS FIXED. Although this time when I logged onto my computer a diagnostic pop up came onto the screen and said that my Intel wireless driver was out of date. At this time I talked to the manager and told that my computer was incorrectly repaired and INITIAL problem was never fixed. He told me that if I brought my computer back in he would fixed it (FINALLY, after four weeks!!) and refund me $150 for the inconvenience. Well when it come time to pick my computer up (the manager) refused to refund the money (dishonest!) And although the technician told me that they had rebooted the Intel driver and was now working Ben told me that nothing was done and it was working fine the entire time (because if he admitted work was done that would admit that the previous 2 times I brought it in the work was insufficiently completed).

He tried to blame the problem on my wirless router but I had tested this problem on THREE different wireless routers!! He lied to make his technicians look better and was ok with leaving a customer extremely disatisfied with the work done! Ben is a dishonest business man, please do not give data doctors your business.. especially this location!!!!

     
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Posted by madconsumer on 2008-12-12:
it seems they did not want to admit fault.

great review.

very helpful.
Posted by MRM on 2008-12-12:
It sounds like this business are numb nuts.
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Data Doctors Ripoff artists
Posted by Chicagobreeze on 04/11/2007
FOUNTAIN HILLS, ARIZONA -- Data Doctors operates on this one simple premise.

Give the customer a free coupon through mass mailing, and local media newspapers to get you into the store for their "free computer checkup," then hopefully find something wrong with the computer (which is what you're there for in the first place) and then bill you $89.00 minimum per hour and 25% + on parts markup. They will not tell you what is wrong with the pc in many instances as a ploy to get you to commit to their service, and send you away just as stymied as when you first came in if you don't commit. Not only are they horrendously overpriced, but the Franchise distributor wants a prospective franchisee to buy the stores in three packs. That way he knows "you are motivated to run the operation." What a nice guy huh?......Put you into major debt then charge you huge royalty fees. Seems the only thing serious here is Data Doctors attempting to become overnight successes off of each individual that is foolish enough to invest in them. There are many less expensive alternatives to computer repair and computer repair businesses at much less the cost and hassle.

A typical scenario is this:

1.Customer brings in a slow acting computer in for the "free checkup."

2.A technician boots the pc, and paints a dire picture regarding spyware,

possible viruses, and other mundane issues which may or may not exist.

3.The technician tells you that it will probably take 3 or more hours to get the computer to off the shelf condition totalling about 270.00 U.S.

4.You agree and put the 89.00 non-refundable deposit down.

5.The technician spends anywhere from 1.5 20 2.5 hours depending.

Now here is the clincher, this list was sent to me from a former customer and this is Data Doctors 20 point diagnostic check that you pay 270.00 for.

Every item they utilize to fix your pc is free and can readily be found on the Internet.

possible viruses and other mundane issues which may or may not exist.

DATA DOCTORS 24 POINT PC CHECKLIST

1) Removed Hard Drive from system and connected to Lab machine. (Not Necessary, and can be done without removal)

2) Performed Anti Virus Scan utilizing 2 separate scanning programs-Found and removed __ infected files. (Nothing more than running an anti-virus program on the c: drive)

3.) Reinstalled drive (Easy Enough)

4.) Ran MSConfig utility to check for excessive processes and performed a normal start up. (Something a child can do at home) Type MSConfig in the start\run\ and uncheck what you don't want to load on startup,

5.) Checked System date and time for accuracy. (Another no-brainer)

6) Disabled System Restore and deleted unnecessary files. (Completely unnecessary)

7) Ran the windows disk clean utility and deleted temp files. (Again can be done at home for free by R clicking on you c: drive and left clicking on properties and choosing delete temp files)

8) Checked the windows device manager for duplicate entry’s and/or errors. (No performance increase)

9) Boot to Windows Safe mode to run Spyware cleanup (A free utility called spybot free for download of the Internet accomplishes this)

10) Installed and ran Anti-Spyware Applications (Once again 2 free downloads off of the internet Ad aware and Spybot)

11) ETrust Pest Patrol deleted __ Spyware files. (Redundant)

12)Activated Spybot’s Host File blocking utility (All done automatically by the free utility...download here )

13) Ad-Aware found and deleted __ (Again free...download here ad-aware.

14) Spyware Blaster found and deleted __

15) Hijack this found and deleted __ (Another free download)

16) Created Disabled Start-up folder and copied unnecessary start-up applications over (Not necessary)

17) Checked Windows device manager for updated drivers and missing hardware drivers. (Anyone can do this at home)

18) Verified Internet Connectivity and logon (Duh)

19) Installed __ Microsoft critical updates (Free Windows update that can be done at home)

20) Installed __ Microsoft recommended updates (Free Windows update that can be done at home)

21) Updated Antivirus software if applicable (Free with any anti-virus utilized by you.)

22) Performed a second complete virus check (Redundant)

23) Performed error Check and Defragmentation of primary Hard Drive (Once again free and all found in the Windows System tools)

24) Performed Interior and exterior cleaning of system ( $4.00 can of Airduster,paper towels. and Windex)

Is this worth the $300.00 that they charge folks?

You be the judge.

One can buy a brand new pc for a few dollars more.


     
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Posted by Anonymous on 2007-04-12:
When my computer starts running slow I usually backup my documents then run the OEM restore disk. It runs like the day I bought it. I have to admit the only non-OEM programs I use are MS Office and Quicken so it's an easy fix for me - maybe not so much for others.
Posted by MRM on 2007-04-12:
I agree with Stew... if you're computer is running slow, use the restore disc to set your computer back to factory settings. ***WARNING*** Before using the restore disc, please backup your important documents as the restore process will delete everything on your harddrive. No need to spend arm and a leg when you can do this easy process yourself with the help of Stew and myself, of course.
Posted by miketech on 2007-04-12:
I just turn off system restore (It now can hold virus and spyware baddies, actually mine stays turned off), uninstall Norton or Mcaffee, (then restart and go into services and uncheck Norton and Mcaffee stuff, getting either one of those off will give you a 25% or better performance boost) Install AVG -- it's free and fast. Run it. Restart then get and run Ewido -- 2 week free trail and if you run it in safe mode it gets rid of most spyware and adware.
Then I install and run Bazooka and see if anything is left. Some things you have to remove by hand so to speak.
Then I install and update Spybot and also immunize, then Spyware Blaster and immunize.
If it's a P-4 with or P-4 based Celeron I make sure it has 512 megs of RAM or more, if your running a P-4 with less than 512 adding the RAM is like getting a new computer after service pack 2.
If you made it through all that. On my home machine I use on the Internet I installed linux in about the time it takes to do a virus scan and I haven't had to worry about it since.
Posted by Anonymous on 2007-04-12:
Windows XP and beyond has a great utility called (I think) File Migration Wizard, located in your system apps menu. This is a hidden gem. When you run it, it creates one big file (suitable for burning to a CD or DVD that has all your favorites, desktop settings, mail and documents in it. After you wipe the machine and re-install Windows, you just run the utility again and it will place everything back where it was. Needless to say, make sure you are virus free before you back up your documents.
Posted by Anonymous on 2007-10-30:
I completely disagree with the author here - I have used Data Doctors for years and have always been happy with their services. Sure I could probably spend time and figure out how to get things back to normal, however, I would rather use my time for other things and am happy to pay to have quailty work done. They always get it right the first time (which seems to be unusual in this line of work) and on time and the pricing is all very upfront. It's rare that you find a company that does what it says it will and lives up to it's promise time and time again, and Data Doctors is one of those companies.
Posted by DDrRon on 2008-05-26:
Go ahead and keep trashing me Raymond. What a pitiful person who has nothing better to do than harass people behind an alias on the internet. I am aware of your games. Why don't you explain why you, as a 50 year old man, could not hold a job with my Fountain Hills Data Doctors store? I fired you after three months because you were a complete moron and if anyone butchered my business it was you and another clown I hired based on false pretenses. Why don't you tell us all about your failed attempts to start a computer repair business on your own? The only rip-off here is this ridiculous web-site that allows anyone with an internet connection to say anything about anybody with absolutely no verification of facts and sources. What an idiot. Copy and paste your posting from ripoff.com. Nobody posting here about my business has ever been a customer of mine. These posts have nothing to do with anything other than slander. It is a pitiful attempt by a former employee to cast nothing but malicious slanderous falsehoods about my business and myself. What would be the reason to write this garbage two years after I fired you? Because your unemployment ran out and you don't have a life, I guess. Anyone reading this, do your own research on this delusional man:
http://www.ripoffreport.com/reports/0/248/RipOff0248695.htm#255373
http://www.my3cents.com/showReview.cgi?id=20927
http://www.my3cents.com/showReview.cgi?id=20120#comments
http://www.opennntp.com/Atheism/read-darwins-contribution-to-the-holocaust-731499976-002.html
Unlike you Raymond, I have never filed bankruptcy and probably never will.
Posted by DebtorBasher on 2008-05-26:
Thanks DrRon...it's always nice to hear both sides of the story!
Posted by Anonymous on 2008-05-27:
Thanks for telling your side DrRon. I'm sure many of the reviews found on M3C come from disgruntled former employees of various businesses. However, your assertion that the site is 'ridiculous' is more than a little offensive in itself. Even the site regulars who don't get along with each other seem to make honest efforts to help consumers. I wish other businesses would drop by, like you did, and tell their side of the story. Best wishes!
Posted by x1134x on 2009-07-02:
Posted by x1134x on 2009-07-02:
There's enough disinformation and misleading crap to this post that I, as a good person and ethical technician cannot let go uncorrected: Although I'd agree some of these steps are unnecessary or I'd accomplish in another manner, The author's misunderstanding of these steps needs addressed:

1) Removed Hard Drive from system and connected to Lab machine. (Not Necessary, and can be done without removal)
Actually this IS necessary if you're going to be doing business like datadoctors, first it correctly prepares for step 2, and most likely speeds up the process because the pc it is moved to will have great performance, who knows the performance of your POS you brought in.

2) Performed Anti Virus Scan utilizing 2 separate scanning programs-Found and removed __ infected files. (Nothing more than running an anti-virus program on the c: drive) <-- Totally incorrect. Since data doctors correctly removed the hard drive, any viruses resident on the drive will not boot into memory as they WOULD if left in the original machine and booted from, once resident in memory, the files containing the viruses are "locked" and undeletable, AND even if that problem is addressed and bypassed, they simply write themselves back to the HD from memory microsends after they were deleted, so follwing the author's advice here will lead to futile [virus scan / detection / unable to remove] issues.

3.) Reinstalled drive (Easy Enough) <-- Indeed.

4.) Ran MSConfig utility to check for excessive processes and performed a normal start up. (Something a child can do at home) Type MSConfig in the start\run\ and uncheck what you don't want to load on startup, <-- Then watch as every time you boot MSCONFIG notifies you that you are using it to change your startup configuration. (this is not the place to disable startup items permanently its a tool to find startup items that may be causing a problem)

5.) Checked System date and time for accuracy. (Another no-brainer) <-- Indeed.

6) Disabled System Restore and deleted unnecessary files. (Completely unnecessary) <-- Totally incorrect, this prepares for step #9 where if System file protection were not disabled, the malware scans would not be able to remove the virus infections automatically backed up into the system restore files and all the work being done could be easily UNDONE with a system restore restoring the virus files.

7) Ran the windows disk clean utility and deleted temp files. (Again can be done at home for free by R clicking on you c: drive and left clicking on properties and choosing delete temp files) <-- Indeed.

8) Checked the windows device manager for duplicate entry’s and/or errors. (No performance increase) <-- What? That's non-sequitur. We're not looking for performance here. This is a valid check to verify the drivers are installed for each device or if there's potentially driver issues with the PC.

9) Boot to Windows Safe mode to run Spyware cleanup (A free utility called spybot free for download of the Internet accomplishes this) <-- really? it boots you into safe mode? No, actually it doesn't you'd need to know how to do that (press F8 right after POST before windows boot)

10) Installed and ran Anti-Spyware Applications (Once again 2 free downloads off of the internet Ad aware and Spybot) <-- Indeed for the semi-technically savvy.

11) ETrust Pest Patrol deleted __ Spyware files. (Redundant) <-- Indeed Data doctors evidenty relies on 3rd parties to compensate for lack of training of techs I suppose, a good tech shouldn't need to run every different brand of malware scanner, but still a good policy i suppose to cover potential missed viruses by the techs.

12)Activated Spybot’s Host File blocking utility (All done automatically by the free utility...download here ) <-- Indeed.

13) Ad-Aware found and deleted __ (Again free...download here ad-aware.

14) Spyware Blaster found and deleted __

15) Hijack this found and deleted __ (Another free download) <-- this can remove stuff you really WANT, NOT a novice tool by any means.

16) Created Disabled Start-up folder and copied unnecessary start-up applications over (Not necessary) (they were copied out to keep them from starting, and put in a backup folder incase the customer really WANTS that crap to load automatically, its easily put back.

17) Checked Windows device manager for updated drivers and missing hardware drivers. (Anyone can do this at home) <-- I don't know why they repeat step 8 right there, other than to check to see if the virus removals toasted any drivers, if that's the case step 8 should be deleted.

18) Verified Internet Connectivity and logon (Duh) <-- Indeed.

19) Installed __ Microsoft critical updates (Free Windows update that can be done at home) <-- But NO ONE does them, so the techs gotta wait for them to install.

The rest of the steps I agree with the author, but their like the foo foo steps, like they vacuum out your car when they change the oil. . . You can't return a customer's pc without updating that stuff, you'd be lampooned.

Take my opinion with this grain of salt: I work for a computer company 3 miles from fountain hills and consider myself in direct competition with Data Doctors in FH, that list is NOT a simply "anyone can do it list" and if it works for them, so be it. When it comes to computer service companies it seems the bigger, the worse. Those who can really do good PC work won't work for the peanuts the big stores pay their techs. But beware of going TOO small, you don't want a 1 man show there's way too many horror stories to go into with those companies.
Posted by Tron2000 on 2009-07-11:
After reading the review and the comments, there is one big thing that I just can't believe: Removing the harddrive as S.O.P??!

However, I don't agree that it's 'child's play' to run all those free tools--you need to take the time and experience to know what tools are out there, learn to use them, know what works and doesn't etc. BTW, MS-Config is the rookie-tech's biggest tool...I've seen a lot of computers that have MS-config show up after every boot--haha, someone was too lazy to really remove the offending process/service etc.

Anyway, that checklist is just like the car-dealer's checkpoint list as well--'check belts, check odometer, check and top off washer fluid bla bla bla" just filler to make it look like you get your money's worth--of course they make HUGE profits doing this.

But back to my main point, to remove the harddrive as s.o.p. has to be the most asinine thing I have ever heard...and that one thing alone would tell me to steer clear of this place (or any place that does this)---all the other things mentioned are fine in my book (even if obvious just 'filler' for the checklist).

That's like the mechanic saying he will take out your gear box to clean it, grease it up, check for broken teeth etc... I.E. the act of messing with something that does not need to be messed with is really, really dangerous. Some computer towers are notorious for being a real pain to take the HD out. And what if I brought a laptop in? Some laptops need ALOT of steps to remove the HD...as in taking the whole case apart--and now you are really asking for trouble.
Maybe the drive gets dropped while transferring to the 'lab' computer...or someone knocks into it while it's running on the table. Maybe it doesn't get screwed in tightly when being put back...there's just so much that can go wrong (even if a low % chance---vs. a zero % chance when not messing with it!)

The only time this should be necessary is if major data recovery operations are to be done or you are simply replacing the harddrive itself!
I mean, wow...I just still can't believe this. I can't imagine the disclaimer you would have to sign for something like this.
Also, please don't give me the 'virus scan' excuse...you should have several different BART CDs that can be run from the CD-ROM or even a USB memory stick. My god, anytime you mess with things like this, you risk something going wrong--why not remove the Motherboard to clean it better?
Anyway, I work for a small *non-franchise* shop where fee's are low and computers get fixed *without* removing the HD. As computers become cheaper and cheaper, these chain/big-box/franchise places will have trouble surviving and justifying the rates...time will tell!
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StarStarStarStarStar
Highest Possible Praise for Data Doctors - Boulder, Colorado location
Posted by Boulder Retiree on 02/07/2013
BOULDER, COLORADO -- I am inspired to write this review not only because of the excellent service I have consistently received four times in the past two years at Data Doctors in Boulder, Colorado, but also because of the negative reviews other have posted about different locations. I have no idea what goes on at other locations, but it sounds as if senior Data Doctor management might have to send its franchisees to Boulder for training on how to build a corporation-wide culture of customer service.

Given that I went to college with a slide rule and have never been interested in computers other than how to use e-mail and basic programs, it would have been very easy to overcharge me or sell me something I did not need. But on every visit to Data Dcotors, I felt treated with honesty and professionalism, as well as explanations I could understand. The final bill was never higher than the low end of the range I had been quoted. And the work was always completed within the quoted time range. Furthermore on my most recent visit (Jan. 2013), a few weeks ago, Ash (a true gem of a service employee that Data Doctors should seek to clone for some of the locations where customers were not as satisfied as I have been) fixed my smartphone e-mail feed at no charge; just as on my PC, it had failed to operate properly after I had been spammed. Not only did Ash not charge me for the extra service but I was unable to give a her a tip to buy lunch, because that is a violation of policy; overhearing this, the marketing manager, Robert, said he would take Ash to coffee on my behalf.

When I need a new PC (hopefully not for many years of regular check-ups, etc. at Data Doctors), if Ash is still working there, I will buy a new computer from Data Doctors, even though I am sure that someone more knowledgeable about computers could find the same configuration at less expense. And should I pick a "lemon" I expect that Data Doctors (Boulder) would rectify the problem immediately in person at the store, without putting me through the frustration of dealing with menu-driven options leading to customer service reps. in foreign countries reading from scripts that do not address my problem, making me feel more like a criminal than a valued customer, as some American telecommunication companies are won't to do. People move to Colorado for sunshine and top class skiing' maybe they should also come for the top class customer service we get at our Data Doctors.
     
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