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Paid for a dress that no longer exists!
Posted by Slsbrandon_052006 on 07/14/2012
HURST, TEXAS -- We went to look for my bridesmaids dresses for my sister-in-laws wedding that is in October 2012. We found a really cute affordable one that everyone liked. We opened a credit account specifically for the dresses and placed our order. We were told it would take 6 weeks and we ordered in May. July gets here and still no dresses so the bride calls and apparently the dresses are no longer being made and the consultant put her wedding date in for December 2015, so our dresses had not been made yet. We had already made several payments on the credit card and the balance owed was not the amount that needed to be refunded. We asked for a split tender refund, where they put the amount owed on the card back on the card and the remaining balance back in cash. But they said that cannot be done the credit card company would have to send a refund check. Now that doesn't seem fair, we paid for the dresses the day we ordered them and they made a mistake shouldn't we get our cash back the same day? Needless to say we went to a different company, paid double for our new dress and had to put a rush on it since the wedding in now 2 months away. So...only go to David's Bridal if you want to pay for dresses that do not exist!
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Posted by Anonymous on 2012-07-14:
I hope you get your money back. I hate David's Bridal. They screwed up my bridesmaid's dress too.

On a side note; they put the wedding date in for December 2015? Who in their right mind would take 3 and a half years to plan a wedding? They are really incompetent there.
Posted by Anonymous on 2012-07-14:
If the credit card wasn't financed through David's Bridal, then yes you would need to get your refund from the credit card company. And you didn't pay cash, you used credit. So I don't agree that you should receive cash back the same day.
Posted by yoke on 2012-07-14:
What they should have done was credited the card back the balance owed and then given the cash back for what was paid on the card. It was their screw up and the bridal party was out money that they now needed to order dresses from someone else. No reason they should have to wait for the credit card company to issue a refund. That could take months.
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Disgusted With Customer Service
Posted by Katiejcrawford on 06/05/2012
NORTH ATTLEBORO, MASSACHUSETTS -- My name is Katie and I shopped at the Davids Bridal in North Attleboro. I have never been so disgusted with customer service in my life. My very first bridal gown appointment was made with them simply because they are a big name and I was sure to be happy with them. I made an appointment over the phone with one of the managers and was excited to go in. Once I got there with a couple of my family members I was instantly disappointed.

They hadn't put me in for an appointment and so they stuck me with a consultant who was already very busy. Not only was she in a rush but she was more of the "pushy car salesman" type rather than the helpful and nice person I was expecting. I was so overwhelmed that I left that day without a dress but had two in mind that I was very fond of and seemed to be in my budget. I went ahead and shopped at a couple of other bridal shops and had MUCH better experiences, however, I kept thinking about the two dresses I loved at DB so I made a second appointment to decide between the two.

I chose my dress that day with both my bridal consultant and the alterations women had reassured me for the SECOND time that alterations would be around $100, knowing my concern for the costs of alteration and having a strict budget. So once my dress had been ordered I went in to try it on once again (paid in full already) and to get my alterations done. To my surprise the alterations cost was more than DOUBLE what they had quoted me, So I had a manager speak with me and not only was she not understanding, she had accused me of being wrong and had told me that they have a strict price that they stand by no matter how little or how much a dress needed to be taken in.

The manager went on to say that the alterations women has worked there for years and that she would not have quoted me a wrong price. The manager tried pushing me to take the dress home with me (knowing that it would be non refundable if I did not take it with me). The manager and staff let me walk out of there that day with tears in my eyes, with no apologies or worries about fixing this situation. I finally had to turn to corporate for help, just to find that they were just as unhelpful as the managers at the store location. The women in charge of their customer service issues (I'm sure there are TONS) was yelling at me and eventually I started yelling back and she assured me that she would call me back that following Monday after speaking to the district manager (why someone at corporate would have to speak with someone below their abilities I'm not sure).

Monday came and gone and I never got a call. So I called her back today (Tuesday) and she not only said that they were not able to help me, she also told me that they would no longer make any alterations to my dress at all for me! All of the sudden they are unable to touch the dress! She went on to advise me to return the dress and start my dress search all over again. Now here I am, a couple months before my wedding, left with nothing but a horrible experience and no wedding dress. I have worked in sales for over 8 years and I am so disgusted with the customer service that I would recommend for any bride to be to go elsewhere to get the great customer service they deserve while finding their special dress!
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Posted by Suzy on 2012-06-06:
If you love the dress, maybe you could take it and find someone else to do the alterations at a more reasonable rate. From the reviews I have read here on David's Bridal it would be my last consideration for doing any shopping for a wedding. This is common practice for them apparently.
Posted by trmn8r on 2012-06-06:
Obviously this isn't a place you want to shop. They gave you a price that was less than half of what you were later told is a strictly quoted flat rate price. They either don't know what they are doing or they lie to people.

Good luck and congrats on your wedding. Just because a company has a big name doesn't mean you will have a great experience. There are too many examples to list.
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Horrible Service
Posted by Hmmingbrd2 on 04/02/2012
OXNARD, CALIFORNIA -- David's Bridal proclaims to be a cheaper alternative to bridal wear. Their customer service was so bad that it would have been better to pay the additional price of another place but we had already ordered a wedding dress. Before we purchased a cress, it was tried on twice making sure that it could be altered in such a way that would be acceptable. We waited until the appointment as directed to open the bad in which the gown was wrinkled and stuffed. They wouldn't alter it the way that we wanted, and were not friendly or helpful. At that point, not one person offered to help. Get this... even after paying for a wedding dress, they charged us $10.00 for a paper garment bag to take it home in. I can't believe it. I would advise other people not to use David's bridal. We were put in an unfortunate situation because we were told that an alteration was possible when I guess it was not. We didn't have any recourse... we were left with a gown and an unfortunate day that should have been an exciting event.
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Return Policy and Scamming Customers on the Alterations
Posted by Rymanager5 on 08/07/2011
My daughter went to David's Bridal in Danvers, MA and purchased a bridesmaid dress in July of 2011. When she tried the dress on in the store it was a perfect fit (size 2 - she tried and another size 2 that fit also)so she order it. The salesperson took her measurements and then placed the order. When we went to the store to pick up the dress, surprise - the size 2 doesn't fit! It needs to be altered in the bust area (which she is small, but the dress was even smaller) and the abdomen and waist area which were to big. This is NOT how the sample size 2 dresses in the store fit and why take measurements, if the dress is not going to fit correctly. That's where they make additional money off these cheaply made dresses - the alterations! Not only do you pay for the dress, but you can double your cost with the alterations. The dress should have only needed to be hemmed when it came in, but it needed to be completely redone.

When the rude and ignorant Store Manager came over to hear our complaint, she really didn't care because their store policy was NO REFUNDS! So in other words we have your money and your stuck with our crap! They only offer to get you another size dress (which would have had to be altered even more) or give you a store credit if your lucky!

Don't waste your time or money at this store - they do not care about customer service or the product that they sell. Once they have your money, they don't care whether your satisfied or not!
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Posted by Skye on 2011-08-07:
Contact corporate and tell them your story.

Contact Information

David's Bridal, Inc.
1001 Washington St.
Conshohocken, PA 19428

PA Tel. 610-943-5000

Toll Free 888-480-2743

Fax 610-943-5048

Posted by Venice09 on 2011-08-07:
I agree that the dress should have fit. It does sound like a strategic way to make money on alterations. My daughter and I had a wonderful experience at David's Bridal, but we didn't buy anything, so I can't comment on that. She was, however, in a wedding where the dresses came from David's, and all went well. I think it depends on the location of the store.
Posted by Anonymous on 2011-08-07:
They screwed up my bridesmaid dress too, probably for the same reason
Posted by olie on 2011-08-07:
As I suggested on another site, is it possible that your daughter lost weight or inches between the try-on and the pick-up date? That would account for the size discrepancy.
Posted by Mrs. V on 2011-08-08:
I always let the place that I am buying the items know upfront that I have someplace that I go to that does any alterations for me.

For some reason, when I do this, the item I tried on is almost always the item that I get, size wize.

After I get the item, I can always then decied if I wish the place that I bought it to do the alterations or not.
Posted by Nohandle on 2011-08-08:
There are some bridal/prom places locally that now will suggest the customer deal with their recommended alteration places directly and they will provide contact information if requested. These were the same alteration places they once sub contracted out. Yes, they made some extra money but had to deal with complaints and obviously didn’t know how to properly measure to begin with or the clothing would have easily fit after a few alterations. I guess they finally decided the few extra dollars they were getting was not worth it.

If their clothing was true to size initially it would only require minor alterations. I don't blame people for being aggravated when something has been ordered specifically and doesn't even come close to fitting. Give me a break.
Posted by rymanager on 2011-08-08:
I've tried calling their corporate office and the women I need to speak to is out on a "medical leave" and the customer service hotline only takes a recorded message - does not give me a good feeling. My daughter has not lost or put on any weight in the 3-4 weeks that it took for the dress to come in - so it definately was not made correctly. I'm sure if she put on the sample dress again in the store it would fit her correctly again - unlike the garbage that they sent her!
Posted by At Your Service on 2011-08-08:
You may have offered the best solution yourself. You indicate that she hasn't tried on the "sample dress" again, so maybe she should. It will either fit or it won't.

In either case, you can then find someone else to alter the dress if you don't want David's to do it.
Posted by kichycoo on 2012-07-29:
Having worked for David's Bridal..I can tell you they have a big scam running on alterations..I was hired to manage an alterations shop for David's...but the store manager had never sold clothing before...what a nightmare..!!.Wrong sizes were ordered,,fabric was terrible..still is..I refuse to take David's clothing in my shop any longer...I cannot press out the wrinkle with my commercial equipment...Cheap asian crap fabric..!!
Posted by kichycoo on 2012-07-29:
I have done alterations for over 40 yrs..and I no longer accept David's Bridal clothing in my shop due to poor workmanship..and shoddy fabrics..I have commercial irons and steamers..and I cannot get rid of the wrinkles in the cheap cloth...Stay away from them..!!..Dollar General for Bridal wear...!!
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As if Planning a Wedding isn't Stressful Enough.....
Posted by Euphonasia on 03/19/2011
CHATTANOOGA, TENNESSEE -- I am not one of those people for whom the wedding is the most important event of my entire life (but I don't blame those who are, because it is quite a big deal). I didn't spend endless hours obsessing over minute details of the ceremony, but David's Bridal in Chattanooga, TN treated me and my wedding party with such a lack of professionalism and courtesy, I feel that it is important to warn others of the quality of their service.

About four months before my wedding, I walked into David's Bridal on a whim with my mother and sister. We didn't have a consultation scheduled (more about that later) and were simply perusing the gowns on the racks. I found one that I absolutely loved and was allowed to try it on. It fit perfectly and did not have to be altered in the least (once again, more about that later). I immediately put that dress on layaway as well as a veil that I had selected. I was having an issue deciding between two veils and they had told me that if I wanted to change them later, it wouldn't be a problem. Like an idiot, I took them at their word.

Fast forward to three months before the wedding. I called and scheduled a consult with their bridal "consultants" for my bridesmaids and to check on my dress. My bridesmaids were sized, the specific dress was selected, and measurements were taken. I was somewhat shocked to see the consultant "eyeballing" as she called it, the measurements by putting a dress three sizes too large on one of my bridesmaids and simply taking four inches of it by hand saying that it would do. I was aghast. I stated that it would not fit her properly. My bridesmaid stated the same and told the lady that based on the measurements that we had taken on our own, she should be wearing a different size than the consultant suggested. The consultant wrote down the size that my friend suggested. She fitted another of my bridesmaids by placing a dress that was in no way comparable to the one that I had selected (mine was a halter, this one was a strapless with boning in it) and was WAY too small (by like five sizes) on her. From that, she made up her mind what the correct size was, despite our protestations. After we had asked her to order the dress two sizes larger just in case, she rolled her eyes and said "Why come to the consultation if you already know everything." The irony of all of this was that I sew, my mother sews, and one of my bridesmaids is a seamstress. We had one bridesmaid who couldn't make it, so we had taken her measurements specifically and given them to the consultant who looked somewhat irritated about having to work with only measurements, but she took them down. I had a total of five bridesmaids. Four of them had been sized and I felt somewhat relieved.

After this infuriating process, we left, not wanting to spend any more time in the store than we had to, which was a mistake. I should have asked to see my dress, but I didn't. We were told that the bridesmaids dresses would be finished and received by one month before my wedding. That was plenty of time, I reasoned, with just a bit of wiggle room in the middle in case something happened.

Two months pass. No bridesmaid dresses. I was fairly calm, and kept getting very polite but obviously BS excuses. Another week passed. Then another. And then another! Almost a month late and one week before my wedding! By now, I was freaking out and almost on the verge of a nervous breakdown. I was fairly anxious about the fact that there may need to be some alterations to the dresses that the girls had ordered. Thankfully, my mother is a very calm and rational person. She had a talk with the elderly manager and the dresses were delivered.

My bridesmaids and I went to the store in order to retrieve our dresses. We picked them up and I had my girls try them on just in case. Out of the four bridesmaids that had been sized, NOT A SINGLE DRESS FIT. I was furious! The only one whose dress DID fit was my bridesmaid who had not come to the fitting. I asked to see the sizing charts, as I had watched the consultant write down the sizes. The dresses did not match the sizes that we had requested. The consultant had erased the sizes that we had requested and as a result, not a single dress fit! We could see the eraser marks! One bridesmaid had a dress that was literally two sizes too small, the rest of them were too large by at least two sizes. I demanded to know how they were going to fix it. The elderly manager was obviously angry with me for questioning her consultant and stated that we would just have to pay to get the dresses altered to the correct sizes ourselves. They wanted to let out the dress that was too small (there is NO WAY that it could be let out two sizes and since it was a satin dress, the original seam line would be seen regardless of wha tthey did, making the dress look cheap and cheesy.) and take in the dresses that were too small, distorting the way that they looked. I told them that there was no way that MY bridesmaids were going to be penalized for their consultant's poor work. She suggested having the girls in the dresses that were too large purchase a bust-enhancing bra for $80.00 that only they carried. One of my friends who was not involved in the wedding paraded through the store with fake boobs that did the trick (that were five dollars, might I add) for two of them (resulting in one of the more comedic moments of our drama). We DEMANDED that they order a new dress for the bridesmaid whose dress was too small and they grudgingly agreed to do so without charging her extra and having it rush-ordered.

We went to the front to finish purchasing our items and I asked them to bring out my dress since it had been in layaway and I had finished paying it off a week previously (they had said that they were going to clean it). It came out and was FILTHY. It had makeup stains all over it, was picked up, and had a black line that pretty much went from the top of the dress to the bottom. That was not the shape I had put it away in layaway in. I was nearing an apopoleptic fit by this time. Did they really expect me to get married in that filthy dress? Thankfully, my mother came to the rescue once again. She kindly, but firmly insisted that the dress was to be cleaned. They stated that it had been. Then she lost her temper as well and told them that they were going to clean it again if that was the case. Oh, and remember the veil that I was told I could exchange for another one later if I wished? I attempted to do so. The elderly manager refused to allow me to do so, despite the fact that I had paid it off already and the one that I had selected was identical in price. We argued about it for another five minutes and I was allowed to exchange the veil as they said I would be. The staff (especially the elderly manager), my consultant, and the woman who performed the alterations were not only unhelpful, but downright rude and ineffecient.

Fast forward three years. My sister finds a dress at the store that she loves. It was dirty and all picked up, though. She was told that it was no issue, that another one could be ordered and delivered. When she went to the front to pay, she was told that there was no way that they could order the new dress. My mother (bless her) told the same elderly manager that there was no way that she was going to pay full price for a dirty and damaged dress if another one could be ordered instead. The manager relented and the dress was purchased and ordered.

She hasn't had any more run-ins with this company, but I am really hoping that she decides to go somewhere else for her bridesmaids dresses. I for one know that this company will NEVER get any of my business again and I believe that it is my duty to warn other brides that this company's total lack of respect will leave a bit of a sour taste in their mouths on their special day.
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Posted by clutzycook on 2011-03-19:
Why do you constantly refer to the manager as "elderly?" What does age have to do with anything? It makes you sound ageist and adds no credibility to your story. However, I will agree that DB is the Walmart of the bridal industry. Like everything in life, experiences vary. Both my sister and I used DB. My experience was fine while her's was less so (although she was a bit of a bridezilla).
Posted by trmn8r on 2011-03-19:
I fail to understand why the same warning you are giving others didn't have the desired effect on your sister.
Posted by clutzycook on 2011-03-19:
Good point, trm!
Posted by Venice09 on 2011-03-19:
Why, oh why, would your sister go to a place that treated you so horribly? Sorry, but I don't understand that. Are there no other bridal shops in your area?

I agree that this was a terrible experience. Enough that I would never go back. I hope your sister has better luck, but if things go wrong, she can't say she wasn't warned. Your mom may have to save the day again.
Posted by Anonymous on 2011-03-20:
Wow, sounds like an awful time! Why oh why would you let your sister go there!!!
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Beware Of David's Bridal!! Run Away!! Bad Customer Service!!
Posted by Puddinhead5 on 08/26/2010
FAIRVIEW HEIGHTS, ILLINOIS -- I am in the wedding of my husband's friend and his fiance. They are getting married in July of 2011. We went to try on dresses at the David's Bridal in Fairview Heights, IL. The service was horrible. The attendant was more focused on talking our bride into ordering "right away" than she was in getting dresses for us and the bride. She had this poor girl convinced that dresses had to be order NOW in case they didn't come in next seasons catalog. March 2010.

So I ordered my dress, paid in full! Stopped into the store in August to see if there was some problem because I never received a call to pick up. They had given my dress to the bride. I am not really friends with this girl. She has already kicked one girl out of her wedding. They have cats in their home(I am alergic to cats) and they smoke. I was upset that they had not called me when the dress came in as I had PAID for it. I am the customer!!

The David's Bridal representative, assistant manager, manager, and Robin (the person in charge of customer complaints) all kept telling me that it was their policy to give the bride anything connected to her wedding, no matter who paid. I said that my receipt was a contract between their company and myself, not some third party. After a lot of complaining, the bride has returned the dress to the store.

It stinks!! Of course, the cost of cleaning is not their responsibility!! What is their responsiblity?? Beware. I have been in 7 weddings, this is the 3rd with David's Bridal. All with major problems. This is MY first problem with them, the others were the brides' wedding gowns with alterations not done on time.
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Posted by Venice09 on 2010-08-27:
I don't envy you. This does not sound like it's going to be a fun wedding. I'm surprised they didn't call you to pick up the dress so you could try it on. They missed an opportunity to charge you for alterations. If you ordered and paid for the dress, I don't know why they would give it to the bride. What if you lived far apart and it wasn't so easy to retrieve it? Is it possible the bride insisted on taking the dress?

If the dress is clean and you're not having any allergic reaction from the cats, try hanging it outdoors on a nice day to get rid of the smell. You could also try Febreeze, but I would sorry about it staining the dress.

Good luck. I think you're going to need it.
Posted by Helpful on 2010-08-27:
I would think it extremely tacky to have David's Bridal contact the bride, stating that one of her bridesmaids was throwing a fit over the fact that she was given the dress. Then having her return said dress back instead of just making sure the dress was given to the bridesmaid. Hopefully the reasons of the smoking and a cat were not disclosed.
Posted by PepperElf on 2010-08-27:
you know i'm wondering if the bride insisted too

better yet... are you telling me the bride had a bridesmaid pay for the dress and then kicked her out? that bride OWES the bridesmaid for the cost of the dress then.

Posted by Helpful on 2010-08-27:
I would agree Pepper, although by the way this reads, the dress was being selected after one of the bridesmaids was "kicked".
Posted by Sheriffs Uncle on 2010-08-27:
Sounds like a Jerry Springer wedding to me!
Posted by Anonymous on 2010-08-27:
Why would a dress for a wedding in July 2011 be ready in August 2010? "My husband's friend and his fiancé?" or fiancée? Is this two guys? Is one of them wearing a dress? "I am not really friends with this girl"--So why are you in the wedding?
Posted by FlShopper on 2010-08-27:
Granted, it's been a long time since I got married, but I seem to remember that I was the contact for any issue(s) with the bridesmaid's dresses. The shop would call me whenever a dress was ready for fitting, alterations were done, etc, and I would contact the bridesmaid. It kept things simple for everyone; the shop had only one person to contact and I was kept up-to-date on what was going on with the dresses.
Posted by Venice09 on 2010-08-27:
FlS, my daughter is in a wedding party, and I believe the bridesmaids handled their own dresses. I'll have to ask her to be sure, but I do know the dresses are from David's Bridal.
Posted by PepperElf on 2010-08-27:
good luck with this wedding.

and i hope this bride doesn't turn "zilla" on you.
Posted by Ytropious on 2010-08-28:
If you don't like this girl, WHY are you in her wedding party? Maybe she insisted on having all the dresses at her house so she has all her ducks in a row. So what if you paid, it's HER wedding, and if DB's policy is to give the bride whatever she wants, then I guess that's policy huh?
Posted by Venice09 on 2010-08-28:
Yt, she's most likely doing this for her husband, who is probably in the wedding party, too. It's one of the worst reasons to be in a wedding party. I think it's better to bow out gracefully then do it with a grudge, but I really think she's putting up with this for her husband's sake.
Posted by Ytropious on 2010-08-28:
The last wedding I went to was one of my coworkers. Another coworker was invited to be in the wedding party and she flat out said no. They're really close friends, but she didn't want the hassle and costs of being a bridesmaid. Even if you're friends with someone, it doesn't hurt to say no. I'd never say yes to be in someone's wedding if I truly hated them, to heck with my hubby, lol.
Posted by Venice09 on 2010-08-28:
I agree. I don't think there's anything wrong with saying no. Not only is it a big expense, but a person should only do it if they really want to. My daughter asked her closest friends that she's known most of her life, and who she knew could afford it. Sometimes I don't think brides realizes that it's an imposition and people don't know how to say no. The bride sees it more as a privilege.
Posted by Ytropious on 2010-08-28:
Exactly, the whole "I chose YOU" guilt trip usually works. I'm not sure how many my coworker asked, but she only ended up with like 3. Most of the people she knows don't have the money to be dropping on a dress they aren't going to wear again.
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Ashamed to be a David!
Posted by Ashamed to be a David! on 06/12/2010
I wish I could give a negative number for the review of this company. I feel sorry for the people who have to work for a company who ties the managers hand to the point I have just witnessed.
My Bride was forced into spending every penny of the amount she was supposed to get in "in store" credit. She didn't want or need anything. They wouldn't let her use the credit towards alterations that she still needed to have done and when the things she didn't even want to buy didn't total the full amount she was told she couldn't leave the store with a credit balance ($1.10) and she would have to spend over what the store already owed her to leave!
I think this policy is against the law and am looking in to it. I hate going to court but I want to make a point and do everything I can to stop this kind of blood letting that goes on at what should be a happy time in these ladies lives.
My Bride had already spent hundreds of dollars! There's no call to money grub for more. The store manager told me it was out of her hands... Corporate would have to make the call. Well, if you want to buy your wedding dress from a Corporation who doesn't care about anything but getting every last cent out of you that they can then maybe David's Bridal is the place for you to shop.
I will up date this or write a new review when I find out what the heartless Corporation has to say.
Right now I'm ashamed to be a David!
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Calls after 9pm, Selling personal info, lies to get quick sale, downright awful!!!!
Posted by Soon2bebride on 06/03/2010
CHATTANOOGA, TENNESSEE -- On Thursday May 13th I called my local David's Bridal store in Chattnooga TN on Gunbarrel rd to schedule an appointment for the following day. This was around 3pm. I was shocked to be laying in bed at 9:20 that evening to be receiving a call from them. I answered, half asleep, to hear a young lady by the name of Jessica on the other end confirming the appointment I made 6 hours prior. This was the beginning of my nightmare.
My appointment was the next day at 11am, and since several bridesmaids had planned to go with me I begrudgingly went to David's. I told the manager about my late night call to which she responded by rolling her eyes and stated she would note on my account not to call me so late. The last time I checked it was illegal to call anyone, even if you have a previous business relationship, after 9pm.
This same manager then asked me to take a seat at a desk near the front door. She then began yelling across the store at me for my personal information. I abliged her, until she loudly said,"Wow, it looks like you have been here QUITE a few times as a bride!!" to which my reply was, "Yes, thank you for pointing that out." Strike two.
I was then introduced to a young lady named Mandy who would be my "consultant". I told Mandy what I was looking for. I wanted a simple gown with minimal to no beading, no train, and ivory. There are a ton of dresses on David's website like what I was looking for, and I even showed her pictures. Mandy laughed at me and told me she couldn't really help me, they had nothing like that. Even after her behavior I let her play dress up with me for 3 or 4 dresses. I asked Mandy for a face mask as many bridal salons carry to keep the dresses clean of makeup, and she looked at me like I was crazy and said "well if it's that important not to smudge your makeup I will get you a napkin." I didn't take her up on it, as I explained it was not for my benefit, but theirs'. Mandy disapeared for quite some time until I was so disgusted I put my clothes back on.
As my friends and I were leaving I found the dress. It was very similar to what I had described. We finally located the lost consultant Mandy and she pulled the dress in my size. It was filthy with make up all over it. (remember me asking for a face cover?) It also had several pleats torn out and a rip in the back. Mandy assured me all these things would be fixed. I had already had such a bad experience at this point that I was not willing to take her word for it. I asked if I could get the promised repairs in writing as I know their policy of as is/no returns. Again Mandy mocked me saying "What do you want me to do, WRITE IT ON A PIECE OF PAPER?" Why yes I do. This is when she called a woman from alterations out to the dressing area, who pinned the dress and assured me that it would be repaired right that minute. I had two girlfriends who heard this.
I went to the front register to pay, just glad this experience was over. It was then that Mandy walked by and said their were too many other dresses back in alterations and mine would have to wait. I explained AGAIN that I was not buying a dress in that kind of shape. Mandy told me if I wasn't willing to pay for it and wait for them to repair it another day that she would put it back on the rack, and walked away.
The manager was sitting at the front desk through all of our exchange, and continued to sit there until I asked her to ring me up. I explained to her that I would put the dress in layaway to hold it, and I would be calling the following Monday to check on the promised repairs. She said that was fine and she would make sure it was taken care of.
I called midway through the next week and the dress had not been touched. Mandy began telling me on the telephone that they would not do the repairs until the dress was paid in full. But wait, she was the one who told me they would be done that night. Also the manager knew the dress was a layaway and also assured me it would me done. I was fuming. Mandy assured me that it would be done that week and to call back. I called the following Friday and spoke with an associate who stated that it wasn't done, and it was not in line to be done, and wouldn't be done until I paid in full.
In the meantime, I was getting 6+ calls a day stating I "had won an amazing honeymoon" or I "had won a dream registry" from various David's Bridal partners who had purchased the information that the manager had asked me for at the beginning of my nightmare consultation.
At this point I had enough. I went into David's on June 3rd to speak with the manager about the situation. Mandy was at the front desk ringing up an unsuspecting customer and she promtly walked away as I approached. The manager came over and I explained the situation. When she offered no apology for the deceitful practices they used to get my quick sale but then didn't follow through with their promises, I requested a refund of my deposit.
She explained that I would be forfeiting 10% of the price of the gown. I accepted it just to end this, however they are the ones that didn't honor an agreement that was made to fix the gown. I feel like I lost $40, but it was a small price to pay to be able to take my business elsewhere, where it will be appreciated and I will be treated with respect.
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Posted by Ytropious on 2010-06-03:
I've never been to David so I don't know how they work, but from other complaints on the site it sounds like they simply don't do anything until you commit 100% to the gown. Layaway does not mean commitment. I don't understand the conflicting info given, maybe they thought you understood that until the dress is paid for and committed on, only then do they actually make the repairs. I mean from a business standpoint why alter a dress for a customer who then chooses not to buy it? The last David complaint here was from a bride who completely changed her plans and dress. I would have to assume this happens at David a lot for their policies to be the way they are.
Posted by Venice09 on 2010-06-04:
I think your mistake was begrudgingly going to David's Bridal in the first place. You were annoyed right from the beginning, and it really sounds like everything went downhill from there.
Posted by skelly39 on 2010-06-04:
Yeah, I think if the person helping me was laughing at me, mocking me, and lying to my face, I'd walk without even going to the counter. Why would you choose to put ANYTHING down on a ripped up dress sold to you by what sounds to be a very rude person?
Posted by momsey on 2010-06-04:
The more I read this, the more I couldn't believe that someone who was so poorly treated would put out money for a dirty, ripped floor sample. I actually stopped reading when I got to the part about you paying, because it just didn't make sense. I believe you did this, but I don't understand why.

When I was getting married, I walked into David's, and I didn't like the response got, so I went to my local dress shops and got much better treatment, and the prices weren't much more than David's.
Posted by soon2bebride on 2010-06-06:
Ytropious I made it very clear to all of the ladies working there that I was not paying the full amount of the gown until the repairs were made. "My Momma didn't raise no fool" and I was very aware of their "all sales are final, no exceptions" policy. I was having no alterations to the gown done by them, just the repairs that they assured me would be done then. I made the mistake of falling in love with the gown, but I later came to my senses and realized no magic gown was worth that type of treatment. I stood to spend quite a large amount of money on items from there, from attendants clothes to ceremony items. Now I will probably pay more elsewhere, but it is true, you get what you pay for.
Posted by PepperElf on 2010-06-06:
to be honest i'm kinda surprised you even stayed with them after all of that.

the more i read about bridal dress issues, the more i want to say "the hell with this, i'll rent a dress"

seriously. gone are the days when you hand wedding gowns down for a daughter to wear like in the old days. so the tradition that you simply "MUST" buy a dress... I think it's just something that dress makers want to promote so that they can sell more dresses at inflated prices.

either that or i'll get a barong, one i can use for other occasions... hmm that's an idea. and i'm sure my bf wouldn't mind the idea of me having one. ;)
Posted by soon2bebride on 2010-06-07:
I actually feel the same way. I would have been able to wear the dress for other occasions, however I am definitely going even more casual now. I know it is all a racket.
Posted by Tall Shopper on 2010-10-18:
It was a shame they still made $40 off of you. It's a good thing others can read about this situation on this website. David's Bridal probably lost far more business from informed consumers than the $40. The idea of renting a wedding dress sounds like the wise choice.
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Alteration in David's Bridal = robbery
Posted by Inna on 04/27/2010
ALASKA -- People, please never do the alteration in David's Bridal! We bought the dress, in April 2010, for $550. When we were selecting the dress, the alteration was said to be $120, for any dress, no matter how complicated it is. We selected the dress and showed to the alteration worker. She said, that actually it will cost 200, because some feature. We were disappointed but agreed to go with that cost. During measurements they kept telling it is still 120, no matter what they do. In the cash register they suddenly calculated for us the alteration cost = $306! We tried to lower the cost removing some work, which we could do ourselves, but it looked when they add it, it cost, to say, 50, but when they remove it, it cost already 20. It was ridiculous rip off. We had to do it because we were exhausted in few hours process and did not want to start it all over again in another place. Please when you do alteration there, ask EVERY tiny detail, will it cost you or not, and how much. The dress was beautiful, alteration -shameful !!!
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Avoid Going Here
Posted by Lwalker1987 on 04/21/2010
My finacee bought a dress at David's Bridal 4 days after we got engaged and has regretted the decision ever since. Each dress she purchased was ordered in the wrong size. Sales women and alterations women repeatedly ordered incorrect sizes. Every incorrect order became a fight to exchange the dress for another size.

After the 4th dress was incorrectly ordered, she had enough. She bought a dress elsewhere and I promised I would return the dress to David's Bridal and get her money back for it... Little did I know, David's Bridal is some kind of scheme to suck people in and kick them while they are down(right before their weddings no less). They double their credit card signatures as mini contracts which say ALL SALES FINAL. Of course, I never would have signed that, but my fiancee and mother-in-law didn't think twice about it.

So after an exhaustive battle with many of the 200 managers that work at every David's Bridal store(none of which seems to manage much of anything), we finally received a corporate customer service number with a live person! However, they take about 48 hours to return a call, and simply regurgitate the company's ridiculous return policy. When coupled with what can be called the world's worst customer service, David's Bridal adds up to a consumer's nightmare.

DO NOT GO THERE EVER! DO NOT SIGN ANYTHING THEY GIVE YOU! You will be treated like an annoyance from the minute you walk in, to the minute you walk out with your credit card/contract to forgo all your traditional rights as a consumer in hand.

There are hundreds of dress shops that manage to order correct sizes and are not overrun by hundreds of brides looking for bargains. They will not end up as bargains in the end, I can promise you that. By the time you return your dress five times, argue with 12 managers and have your dress horrifically altered at outrageous prices you will regret choosing the David's Bridal Experience.
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Posted by Ytropious on 2010-04-21:
You have to realize WHY they have all sales final. They are an expensive dress shop. Many people buy a dress for a certain occasion and then it sits in the closet until another occasion comes up. Imagine if they could hide the tag and just return it after the event is over. It can and does happen. This is why all sales are final, it comes with the industry.
Posted by Anonymous on 2010-04-21:
And their $99.00 dress sale is always only in sizes 14+. Say you are a sz 4. They insist that they can only do the alterations or they will not sell you the dress. You cannot take the dress with you to be altered elsewhere.
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