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2nd Pair of Poor Quality Eye Glasses
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Rating: 1/51

SHREVEPORT -- 2nd pair of poor quality eye glasses. Everyone notices spots in glass thinking they are dirty. Fisheye in the glasses 2nd pair and can't see. Going to pay out of pocket for new eyeware. This company having these glasses made in China should be shut down. I did not get what I paid for. Two pair and the lenses look dirty when clean. Davis Vision a RIPOFF.

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Poor Quality and Customer Service
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Rating: 1/51

NEW YORK -- I am extremely dissatisfied with the service from Davis Vision labs regarding my frames and prescription. No order should take in excess of a month to fulfill correctly. My order has now been sent back twice because of the inexperience/ineptness of the lab and poor quality assurance and inspection prior to sending out to the patient. The first time was due to the prescription measurements being ignored. The second time was due to the wrong lens shape and without holes drilled for placement in my glasses. And due to Davis Vision mistakes and delays, I'm not permitted my money back. That's theft.

My money was not paid to Davis Vision to get everything wrong. The reasons my order was sent back had nothing to do with me, but everything to do with Davis Vision and its incompetence and lack of attention to detail. I think there's malpractice in something like that. The way its payment policy is set up guarantees they keep the money but don't really have to hone your skills or produce a professional product.

A reputation will either make a business or kill it. Rest assured, that along with this negative review on the Davis Vision website, there will be other negative reviews online for the public to see regarding this provider. The Texas location was bragged up quite a bit but I see that was hype and wishful thinking. Perhaps Eye Professionals will decide not renew contracts with Davis Vision because their reputations are also on the line for what is produced. I know my eye doctor had done so for these very same reasons. He wants nothing to do with Davis Vision services.

It would be one thing to be a reputable lab and have a stringent refund policy, but Davis Vision makes it a practice of keeping funds and delivering poor quality. Davis Vision needs to be pushed out of business. Hopefully, it will get its act together and become a reputable supplier, but not before I choose another provider once open enrollment comes around in a couple of months. At that time, I will be going back to VSP. The Marketing and Customer Service departments can only do so much. The proof of business integrity and reliability comes with the ability to deliver quality products on time. Davis Vision has proven none of those things.

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This Is What Hell Looks and Feels Like
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Rating: 1/51

CENTEREACH, NEW YORK -- I am writing this complaint after 6 days of pure hell. I took my daughter to the Centereach, NY location for an eye exam and new glasses. At my daughter's visit, the person who performed the exam noted that after the test that measured eye pressure was performed that my daughter had "higher than normal" IOP AND ONH. She then proceeded to discuss IN FRONT OF MY 11 YEAR OLD DAUGHTER her opinion of the results. She scared my daughter and I stopped her so that I could send her out the room.

She then proceeded to tell me that she had "An old person's disease" and that in someone so young it was not good. Her attitude was extremely abrasive. I asked her about what possibilities these results meant and she pronounced a sentence of glaucoma on my little girl. I work with a wonderful doctor who immediately recommended an actual educated and knowledgeable eye specialist.

I took my daughter to see him only to be told that her eye pressure was nowhere near abnormal high and even before ALL testing was done that glaucoma should have never been mentioned. Had this person just told us that they found something that needed further testing to determine and/or rule out a number of things, perhaps we would not have had as many upsetting and scary days and nights before we were able to see a competent healthcare professional. Her referral was even completely unprofessional. She did not include the numbers, values or levels of her findings.

I am planning on seeking legal counsel unless I have some assurances that she has been spoken to and dealt with accordingly. This will not go away, I plan on making sure anyone I can contact will be made aware of how their employees treat and scare patients and their families.

How dare she scare my little girl, myself and my husband. She should be ashamed. The ONLY reason I will enter the store again will be to pick up our glasses which I have an appointment with her doctor to be rechecked to make Sure her RX is correct, which I assume will probably be wrong knowing the inept person who performed her exam as well as the fact I won't see them for many weeks. My insurance company will also be informed of my complaint against the person who performed my daughter's exam as well as the Centereach location.

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Poor Service
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Rating: 1/51

NEWTOWN SQUARE, PENNSYLVANIA -- Ordered glasses through Davis Vision. My optometrist has called me 2 twice to say that Davis Vision once again has not shipped the glasses due to them failing quality control for reflective coating issues. I have already waited 20+ days for these glasses so I called Davis vision to say that I would like to see what the issue is. They confirmed that yes they had failed at putting on the reflective coating 2x. So I said to please make the glasses without the coating. They claim they can not do that. Really I paid extra for the coating so why can I not get them without the coating!

Makes me think that the coating is a scam to begin with. All glasses either must come with the coating or they are having other issues at their lab other than the coating as they can not make my glasses without the coating. This company is horrible. Do yourself a favor and not use them, they are just one big headache. Waiting a month for glasses in this day and age is absolutely unacceptable. I pay good $ for their vision plan and they can not deliver on their end!

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Its All About Up Selling the Customer
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Rating: 2/51

SYRACUSE, NEW YORK -- Visited Davis Vision, as it's who my company's insurance had listed. Per my policy - I have a $25 co-pay, and $130 allowance on frames. So I find a set of frames within the price range, then the sales pitch starts on the lens. First I'm told that I need the ~$250 lens to protect from UV light, I pass, then the ~$200 feather weight lens they offer I pass, telling her I want just the basic lens the insurance will cover.

In the end I get the basic polycarbonate lens - with no glare or coating she's pushing. The cost $65 - I ask about the $25 co-pay. I'm told they don't offer the basic lens and must purchase at a minimum the polycarbonates. Not too impressed, nice glasses, but such a push to up sell and the prices are just crazy. Next time it's Costco for my glasses. When I told my work about the experience, they weren't happier either.

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Lack of Honesty and Integrity
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Rating: 1/51

SAN ANTONIO, TEXAS -- On April 29, I left my own sunglasses to a Davis Vision provider to have prescriptions lenses to my sunglasses. I paid $105 for the prescriptions lenses. Today, September 21, 2015 I still don't have my prescriptions sunglasses. Davis Vision damaged and/or lost my sunglasses. I've been trying to get a refund for the $105 I already paid for the service never consummated and to have Davis Vision pay me for a replacement sunglass for the one they lost/damaged.

It's almost 5 months since this process started and I'm still fighting with Davis Vision to have my refund. They don't return my calls and I am appalled by this company lack of honesty and integrity towards their clients. And this is nothing to say about plain stealing. Stay away from Davis Vision if you can.

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Filling Glasses Prescription - Not
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Rating: 1/51

TAMPA, FLORIDA -- They are horrible. It took 3 tries before finally making the glasses the way they were prescribed. 1st time they didn't tint them and they put the wrong length stems on. The 2nd time they made the left lens incorrectly. They refused a request to refund any money. The eyeglass facility said they had so many problems with Davis Vision, they were seriously considering dropping them. Be smart and complain to your HR Dept if you have this company offered benefit. It's a joke!

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Rip Off and Dishonest
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Rating: 1/51

WESTBURY, NEW YORK -- I went to get a pair of glasses. The sale lady who took care of me was trying to get me to buy a upgrade lens. She lied and told me that my insurance doesn't cover lenses. Which they do cover. The other salesman sold my husband with the same sales pitch. The people there are extremely dishonest. Their goal is to get you to pay much more than what the insurance co. pays. Beware. I do not recommend them.

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Bad Service
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Rating: 1/51

PHILADELPHIA -- I recommend going with another optical insurer as Davis Vision is irresponsible and wastes the customers' time and energy. It might be that they save money by not paying claims in a timely fashion and making the customer jump hoops. They need to fire the staff that has 'lost' documents unless this is more a policy of Davis Vision rather than the inefficiency of the staff.

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Incompetence of Customer Service Persons and Loss of Documents
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Rating: 1/51

ALBUQUERQUE, NEW MEXICO -- About 8/2013 I sent a claim form with a copy of the invoice for an Out of Network claim. I should have received about $75 reimbursement. I got a letter saying I needed to list the date of service on the claim form. Note: it was on the invoice but they could not find the invoice! I again filled out a claim form with the date of service, xeroxed it and mailed it again. I waited and waited and did not hear back from Davis Vision.

On 2/1/2014, I called Davis Vision and asked where my claim was (second time I had sent in a claim form and the same supporting documents). This time I was told I needed to have a detailed cost breakdown, lenses, frames etc. I said no one contacted me that anything was missing and that the cost was not broken down for me in the invoice I had received. In addition, if anything was missing it should have been listed in the first letter I got from Davis Vision.

They have no record of the documents I sent in, invoice etc. (they obviously lost it again). The supervisor (Escalation Team) now wants me to again send in the documents! They lose everything and then want the customer to repeatedly send in copies of the same documents. Their staff is not only inefficient, but irresponsible and they make the customer go in circles and waste more time. I will talk to my group and recommend that they drop Davis Vision. I asked the supervisor to track down the documents that I sent in and to have a manager contact me.

I recommend going with another optical insurer as Davis Vision is irresponsible and wastes the customers' time and energy. It might be that they save money by not paying claims in a timely fashion and making the customer jump hoops. They need to fire the staff that has 'lost' documents unless this is more a policy of Davis Vision rather than the inefficiency of the staff.

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Davis Vision Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 26 ratings and
39 reviews & complaints.
Contact Information:
Davis Vision
175 East Houston Street
San Antonio, TX 78205
1-800-328-4728 (ph)
www.davisvision.com
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