NEW YORK -- My dad is currently working for Goodman manufacturing company; as in the healthcare benefit they are offering him the vision care which is covered by Davis Vision. In the Goodman healthcare guide, they state that "there is no ID card. Simply tell the provider that you are covered by Davis Vision when you make the appointment." So I'm doubt about there is no ID card, how come they can verify whether my dad has the insurance with ID number.
So I called to Davis Vision to verify with them my concern. Me: "Hi, My name is Nancy, I'm calling on behalf of my dad, could you verify if my dad has enrolled in your insurance? Could you find his name in the system? I enrolled him in the Goodman manufacturing benefit system but not sure if he really got covered without issuing ID card?" Customer Rep: "No, I can't release any information about him for you without his consent."
Me: "Really? I didn't ask you to release any information about him. I just ask the question to verify." The lady over the phone line seems not understand my question and kept saying the same thing. Me: "If you can't answer my questions please transfer me to your manager or supervisor because this is my time ever that I have asked the question but someone asks for the consent." Candy (who so-called manager) didn't listen to what I am trying to explain but attempt to jump in my throat, even I didn't finished talking.
The same answer was repeated over and over "We can't release any information to you except for your dad authorization..." without any appropriate answers. Me: "Do you have someone there can translate to my dad? Since he can't speak English that's why he needs my help to verify for him." Candy: saying the same stuff with no understanding the situation.
All I ask them is just say that "Yes, we cover vision insurance for Goodman employee, and there is no need ID card for your dad." That's it I wanted to hear but they make things complicated, hard to the patients. Both the manager Candy and the customer representative are so rude in the way they were speaking or explaining to their patients. They were talking loud and rude. They shouldn't be worked in the customer services without human common sense, basis of understanding nor knowledge how to serve the customers.
NEW MEXICO -- I have Davis Vision Insurance. Eye Associates of New Mexico is one of the few provider who will take this insurance. Now I know why. My lenses were never clear, always blurry, and they scratched for an unknown reason, despite supposedly having scratch guard (I have never had a pair of lenses scratch before). They replaced the lenses with even blurrier lenses and with the wrong Rx. They were sent back again.
Today I received a call from my provider stating that the lenses did not fit the frames and were forced into it, so they would have to be sent back again! Each time it takes nearly three weeks. I am a student and have not been able to read for almost two months. This company needs to be put out of business fast!
WEST BABYLON, NEW YORK -- I went in, late in the day, and they said they could do a regular exam; after having waited 45 minutes, I was informed that I must purchase lenses (i.e., no purchase, no exam). I thought it very nice of them to give an exam after hours however should've realized there was something attached! I did purchase from them last year; the glasses were nice-looking, however it did take them an awfully long time to produce the final result. Note: I wasn't covered for the lenses last year so that it wasn't even a 'bargain.' Many other places are far more professional --Beware of this chain.
CULLMAN, ALABAMA -- I have no problem with the provider I used. The problem is with Davis Vision Insurance coverage. My provider examined my eyes and said I needed stronger lens. I knew this was the case. The stupidity began when they said Davis required them to send in my frames to get the lens made. I didn't want new frames, just lens. How in the world does Davis expect someone to see while they have my glasses. Most people that I know of wear their glasses because they actually need them to see. What a stupid company. I will be doing everything I can to get my company to drop them and get coverage from someone else.
Once they took 3 months to make my lens. I had to send them back because of poor quality and they took another 3 months to get them back. I went 6 months to be able to see well. Now I have waited 6 weeks so far for new prescription to be made. Their employees are not experienced and do a lousy job.
SHREVEPORT -- 2nd pair of poor quality eye glasses. Everyone notices spots in glass thinking they are dirty. Fisheye in the glasses 2nd pair and can't see. Going to pay out of pocket for new eyeware. This company having these glasses made in China should be shut down. I did not get what I paid for. Two pair and the lenses look dirty when clean. Davis Vision a RIPOFF.
NEW YORK -- I am extremely dissatisfied with the service from Davis Vision labs regarding my frames and prescription. No order should take in excess of a month to fulfill correctly. My order has now been sent back twice because of the inexperience/ineptness of the lab and poor quality assurance and inspection prior to sending out to the patient. The first time was due to the prescription measurements being ignored. The second time was due to the wrong lens shape and without holes drilled for placement in my glasses. And due to Davis Vision mistakes and delays, I'm not permitted my money back. That's theft.
My money was not paid to Davis Vision to get everything wrong. The reasons my order was sent back had nothing to do with me, but everything to do with Davis Vision and its incompetence and lack of attention to detail. I think there's malpractice in something like that. The way its payment policy is set up guarantees they keep the money but don't really have to hone your skills or produce a professional product.
A reputation will either make a business or kill it. Rest assured, that along with this negative review on the Davis Vision website, there will be other negative reviews online for the public to see regarding this provider. The Texas location was bragged up quite a bit but I see that was hype and wishful thinking. Perhaps Eye Professionals will decide not renew contracts with Davis Vision because their reputations are also on the line for what is produced. I know my eye doctor had done so for these very same reasons. He wants nothing to do with Davis Vision services.
It would be one thing to be a reputable lab and have a stringent refund policy, but Davis Vision makes it a practice of keeping funds and delivering poor quality. Davis Vision needs to be pushed out of business. Hopefully, it will get its act together and become a reputable supplier, but not before I choose another provider once open enrollment comes around in a couple of months. At that time, I will be going back to VSP. The Marketing and Customer Service departments can only do so much. The proof of business integrity and reliability comes with the ability to deliver quality products on time. Davis Vision has proven none of those things.
CENTEREACH, NEW YORK -- I am writing this complaint after 6 days of pure hell. I took my daughter to the Centereach, NY location for an eye exam and new glasses. At my daughter's visit, the person who performed the exam noted that after the test that measured eye pressure was performed that my daughter had "higher than normal" IOP AND ONH. She then proceeded to discuss IN FRONT OF MY 11 YEAR OLD DAUGHTER her opinion of the results. She scared my daughter and I stopped her so that I could send her out the room.
She then proceeded to tell me that she had "An old person's disease" and that in someone so young it was not good. Her attitude was extremely abrasive. I asked her about what possibilities these results meant and she pronounced a sentence of glaucoma on my little girl. I work with a wonderful doctor who immediately recommended an actual educated and knowledgeable eye specialist.
I took my daughter to see him only to be told that her eye pressure was nowhere near abnormal high and even before ALL testing was done that glaucoma should have never been mentioned. Had this person just told us that they found something that needed further testing to determine and/or rule out a number of things, perhaps we would not have had as many upsetting and scary days and nights before we were able to see a competent healthcare professional. Her referral was even completely unprofessional. She did not include the numbers, values or levels of her findings.
I am planning on seeking legal counsel unless I have some assurances that she has been spoken to and dealt with accordingly. This will not go away, I plan on making sure anyone I can contact will be made aware of how their employees treat and scare patients and their families.
How dare she scare my little girl, myself and my husband. She should be ashamed. The ONLY reason I will enter the store again will be to pick up our glasses which I have an appointment with her doctor to be rechecked to make Sure her RX is correct, which I assume will probably be wrong knowing the inept person who performed her exam as well as the fact I won't see them for many weeks. My insurance company will also be informed of my complaint against the person who performed my daughter's exam as well as the Centereach location.
NEW YORK -- This is one of the first times that I have ever took the time to write a review (and I currently am using one eye so please bear with any and all grammatical errors). Rayshone ** was the representative that literally saved my entire nightmare of two months. I was a complete wreck over the phone (fighting back the tears that kept streaming). She was one of the most thorough, kindhearted, calm, helpful caring person that I have talked to in the past two months. I mean, I could hear the smile on her face in her tone and she did EVERYTHING she could to make certain my needs were met. I NEVER been so RELIEVED in my entire life!!
I sincerely, from the bottom of my heart, am so lucky to have spoke with this amazing lady (and have Davis Vision as my insurance policy). I have had a severe problem with my left eye on and off for two months. I have been to my primary doctor, over three eye doctors, back to my primary doctor after waiting for him to get back from vacation, to a specialist he referred me to (all of which are miles and miles apart from one another).
I have had to be out of work due to the many problems occurring; lack of income, broke the pair of glasses I owned while searching to find them, haven't worn make-up which sadly, is a big insecurity in the field of networking I am trying to succeed in, I almost got into a horrifying car accident when driving to certain places for help because I could only wear one contact (did not see my blind spot when trying to pass a broken down school bus with my left blind eye), painted my mother's basement two different colors (three days of work gone to waste), and last but not least my not even one year old nephew fell off the side of my bed when I was putting my "steroid" in my eye. He could have broken his neck!!!
There is actually a lot more to all of this... but my point is I have never needed a new pair of glasses more in my entire life. Rayshone professionally assured me/calmed me down with the whole insurance process. Knowing that I was finally talking with someone who cared and that was reliable... I cannot thank enough!!!
GIBSONIA, PENNSYLVANIA -- My wife, daughter and son went for their annual eye exams at our optometrist. All three were eligible for new glass through our vision insurance. The insurance is through Highmark BCBS, with the vision administrated through Davis.
My wife's glasses came back in 12 days, with little problems. My daughter's came back in 7 days. Two weeks later the lenses kept falling out. They were not cut correctly. Having to send the glasses back to Davis to have the lenses recut began my second round of phone calls. They have physically had my daughter's lenses in their possession for 12 days so far and still cannot tell me when I will get them back.
The first round of headaches began when they lost my son's frames. My doctor shipped them in the same box as my daughter's glasses. After 15 days they finally admitted to my doctor that they lost the frames and the replacement frames were on back order. My doctor was able to receive the frames from the manufacturer in 2 days. With many phone calls BCBS reluctantly allowed my doctor to make his lenses. They turned the glasses around in a week. No problems with those.
Every time I call I get a new excuse. I have heard: It was my doctor's fault for not expediting the repairs. It takes longer when you do not purchase the frames through Davis. The previous representative I spoke with gave me the wrong information... and so on. Davis has a 66% FAILURE RATING this year. The previous year was only slightly better at 33%. My suggestion, if you have a choice go anywhere other than Davis. It's a culture of excuses and pass the buck.