LATHAM, NEW YORK -- When you search for providers online, the search function attempts to direct you to Visionworks retailers that don't carry the less expensive Davis vision frames. HVHC, the previous owner of Davis Vision, and Centerbridge, the new owner BOTH have ownership of Visionworks. Sounds illegal to me. Took 4 weeks to get single vision lenses with arc sent uncut to my doctor. When my doctor placed my lens order, they accidentally forgot the transition. Only way to correct the order was to call the company. My doctor waited on hold to talk to a representative that did not update my order.
This happened because Davis Vision farmed out its service calls to a call center that couldn't actually update the order. My doctor wasted an hour of time to talk to a person that wasn't even a company representative that could assist. Ordered glasses online from a website, got them in 1 week. For those of you fed up with Davis Vision and FEP blue vision I suggest an alternative: Zenni Optical, mail order glasses. I got 2 pairs of single vision, polycarbonate glasses, (the 1.57 lenses on their website), with anti glare for $50 total.
The company does transitions, sunglasses, high index, and tons of other stuff. The retail prices of their extra upgrades often is less or equal to what you would be charged in copayments through your plan. For what you spend in premiums all year long, 100-150$, you could take that money, pay for your eye exam outright, and get a pair of single vision, or lined bifocal lenses. For those of you that aren't into mail order, I would recommend Wal-mart, Costco, or Sam's Club Optical.
The prices they charge for the fancy upgrades are also often less expensive than what your copayments through insurance are. For example, Walmart charges about $30 for single vision plastic lenses; many Davis plans charge a $25 copayment for no frills, standard lenses. The only real value you are getting from the insurance is cost savings on the eye exam itself. Exams tend to be free - 10$ through the insurance, out of pocket an exam can be 60-100$ sometimes more.
Been trying to get a replacement frame for my daughter for a month. They keep saying they'll overnight it & then never send it. Have reordered something like 3 times now. So she's been without her glasses for a month now. Don't understand how anyone can be this incompetent & still stay in business. The kicker - I'm an optometrist & if they can't do anything right for me, how do you think they treat their patients? I've been familiar with this company for over 20 years & they've always had a reputation as worst of the worst. One star is too generous but zero stars was not an option given.
VIRGINIA -- I wish I read what others wrote here and paid out of pocket for my glasses. My job uses Davis Vision for insurance. I used it this year for the first time. I went to a new eye doctor (mine retired). I wanted to use my old, beautiful designer frames I paid cash money for a couple of years ago with the new lens prescription.
They sent them out to Davis Vision in PA (found out later). One month or so later, I am informed they BROKE MY FRAMES. Now, they want me to buy a whole new pair of glasses using one of the Davis Vision frames at 20% off. Really? They damaged my property and now they want me to send them more money and wait longer? Don't use Davis Vision EVER EVER. I have contacted my state representative about their shady business practices. I will also be calling the work insurance ombudsman. This is fraud.
SAN ANTONIO, TEXAS -- My first experience with Davis Vision was through an optician broker in my hometown. I bought frames from the optician, then the frames were sent to Davis to be fitted for lenses. 2 1/2 months AFTER the frames were sent to them, I finally received my glasses! But only after Davis "lost" the frames I purchased from my local optician. Lucky for me, the optician made good with me.
Even though Davis was at fault, the optician purchased an identical frame for me on their own dime, and sent this second frame for fitting. Six months later, I needed a second pair of eyeglasses, and a SECOND lost pair of frames occurred! Really?? I've now given up, and so has my optician. They will never deal with Davis again.
LATHAM, MICHIGAN -- I have been trying for 3 months to get Davis to process a claim. They acknowledge it is cover but lay down every trick in the book not to pay it. First you need a form - that is not online - so they have mail it - that takes 2 weeks. Then they say they have it - but will have to review it - for a month. Then say, “Congratulations, your claim is accepted” - but your check will be sent separately. Then the check never comes - so they say they will send another.
Then it never comes - so you wait, then call and then the first check was processed so you have to talk to a supervisor. Then you wait on hold for an hour and there "no supervisor available". Then the supervisor never calls. Will it ever end??? All this for a $75.00 claim. My advice - stay away from this company.
SAN ANTONIO, MARYLAND -- New lenses were ordered for my frames in December. Called eye care center in early to mid January to check on status. Was told that only one lens was delivered. Here it is February and I have not heard anything regarding my new lenses. Called eye care center again to check on status, but they told me they still have not received the lenses and they know nothing about the status on my lenses. The eye care center assured me that they would follow up with Davis Vision. We have eye care coverage through Blue Cross Blue Shield FEP Blue Vision and evidently they use Davis Vision. Service is terrible!!!
NEW MEXICO -- I have Davis Vision Insurance. Eye Associates of New Mexico is one of the few provider who will take this insurance. Now I know why. My lenses were never clear, always blurry, and they scratched for an unknown reason, despite supposedly having scratch guard (I have never had a pair of lenses scratch before). They replaced the lenses with even blurrier lenses and with the wrong Rx. They were sent back again.
Today I received a call from my provider stating that the lenses did not fit the frames and were forced into it, so they would have to be sent back again! Each time it takes nearly three weeks. I am a student and have not been able to read for almost two months. This company needs to be put out of business fast!
WASHINGTON, DISTRICT OF COLUMBIA -- I'm a federal employee with Davis Vision through BCBS and will next year find another plan. I've had the same problem with lenses scratching as other reviewers. I've been waiting 3 weeks for new lenses with no hope in sight. There must be a better provider in the federal network. They could not be any worse.
DEARBORN, MICHIGAN -- Why did Ford Motor Co pick such a terrible company like Davis Vision for eyeglass coverage. I had to pay for my own eyeglasses and submit the bill to Davis Vision. They only covered what I paid ($80) to have the coverage. Why bother with coverage? Terrible terrible company and Ford Motor should be ashamed for choosing this company for salaried retirees. Last year we had Heritage which was an excellent company. I will not renew my coverage with Davis Vision.
FORT MYERS, FLORIDA -- Do not use this company for any reason. My lenses were ordered back on 2/12/18. Today is now 4/5/18 and after my lenses not being correct for a 4th time I still do not have them, very poor quality, blurred, thickness is uneven compared to other lenses, measurements off, everything about this company is bad. If I could have my claim reversed I would do so and not use them for lenses for my glasses.