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2nd Pair of Poor Quality Eye Glasses
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SHREVEPORT -- 2nd pair of poor quality eye glasses. Everyone notices spots in glass thinking they are dirty. Fisheye in the glasses 2nd pair and can't see. Going to pay out of pocket for new eyeware. This company having these glasses made in China should be shut down. I did not get what I paid for. Two pair and the lenses look dirty when clean. Davis Vision a RIPOFF.

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Thank You
StarStarStarStarStarBy -
Rating: 5/51

NEW YORK -- This is one of the first times that I have ever took the time to write a review (and I currently am using one eye so please bear with any and all grammatical errors). Rayshone ** was the representative that literally saved my entire nightmare of two months. I was a complete wreck over the phone (fighting back the tears that kept streaming). She was one of the most thorough, kindhearted, calm, helpful caring person that I have talked to in the past two months. I mean, I could hear the smile on her face in her tone and she did EVERYTHING she could to make certain my needs were met. I NEVER been so RELIEVED in my entire life!!

I sincerely, from the bottom of my heart, am so lucky to have spoke with this amazing lady (and have Davis Vision as my insurance policy). I have had a severe problem with my left eye on and off for two months. I have been to my primary doctor, over three eye doctors, back to my primary doctor after waiting for him to get back from vacation, to a specialist he referred me to (all of which are miles and miles apart from one another).

I have had to be out of work due to the many problems occurring; lack of income, broke the pair of glasses I owned while searching to find them, haven't worn make-up which sadly, is a big insecurity in the field of networking I am trying to succeed in, I almost got into a horrifying car accident when driving to certain places for help because I could only wear one contact (did not see my blind spot when trying to pass a broken down school bus with my left blind eye), painted my mother's basement two different colors (three days of work gone to waste), and last but not least my not even one year old nephew fell off the side of my bed when I was putting my "steroid" in my eye. He could have broken his neck!!!

There is actually a lot more to all of this... but my point is I have never needed a new pair of glasses more in my entire life. Rayshone professionally assured me/calmed me down with the whole insurance process. Knowing that I was finally talking with someone who cared and that was reliable... I cannot thank enough!!!

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Lack of Honesty and Integrity
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- On April 29, I left my own sunglasses to a Davis Vision provider to have prescriptions lenses to my sunglasses. I paid $105 for the prescriptions lenses. Today, September 21, 2015 I still don't have my prescriptions sunglasses. Davis Vision damaged and/or lost my sunglasses. I've been trying to get a refund for the $105 I already paid for the service never consummated and to have Davis Vision pay me for a replacement sunglass for the one they lost/damaged.

It's almost 5 months since this process started and I'm still fighting with Davis Vision to have my refund. They don't return my calls and I am appalled by this company lack of honesty and integrity towards their clients. And this is nothing to say about plain stealing. Stay away from Davis Vision if you can.

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Incompetence Reigns at Davis
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GIBSONIA, PENNSYLVANIA -- My wife, daughter and son went for their annual eye exams at our optometrist. All three were eligible for new glass through our vision insurance. The insurance is through Highmark BCBS, with the vision administrated through Davis.

My wife's glasses came back in 12 days, with little problems. My daughter's came back in 7 days. Two weeks later the lenses kept falling out. They were not cut correctly. Having to send the glasses back to Davis to have the lenses recut began my second round of phone calls. They have physically had my daughter's lenses in their possession for 12 days so far and still cannot tell me when I will get them back.

The first round of headaches began when they lost my son's frames. My doctor shipped them in the same box as my daughter's glasses. After 15 days they finally admitted to my doctor that they lost the frames and the replacement frames were on back order. My doctor was able to receive the frames from the manufacturer in 2 days. With many phone calls BCBS reluctantly allowed my doctor to make his lenses. They turned the glasses around in a week. No problems with those.

Every time I call I get a new excuse. I have heard: It was my doctor's fault for not expediting the repairs. It takes longer when you do not purchase the frames through Davis. The previous representative I spoke with gave me the wrong information... and so on. Davis has a 66% FAILURE RATING this year. The previous year was only slightly better at 33%. My suggestion, if you have a choice go anywhere other than Davis. It's a culture of excuses and pass the buck.

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Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEWTOWN SQUARE, PENNSYLVANIA -- Ordered glasses through Davis Vision. My optometrist has called me 2 twice to say that Davis Vision once again has not shipped the glasses due to them failing quality control for reflective coating issues. I have already waited 20+ days for these glasses so I called Davis vision to say that I would like to see what the issue is. They confirmed that yes they had failed at putting on the reflective coating 2x. So I said to please make the glasses without the coating. They claim they can not do that. Really I paid extra for the coating so why can I not get them without the coating!

Makes me think that the coating is a scam to begin with. All glasses either must come with the coating or they are having other issues at their lab other than the coating as they can not make my glasses without the coating. This company is horrible. Do yourself a favor and not use them, they are just one big headache. Waiting a month for glasses in this day and age is absolutely unacceptable. I pay good $ for their vision plan and they can not deliver on their end!

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Its All About Up Selling the Customer
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

SYRACUSE, NEW YORK -- Visited Davis Vision, as it's who my company's insurance had listed. Per my policy - I have a $25 co-pay, and $130 allowance on frames. So I find a set of frames within the price range, then the sales pitch starts on the lens. First I'm told that I need the ~$250 lens to protect from UV light, I pass, then the ~$200 feather weight lens they offer I pass, telling her I want just the basic lens the insurance will cover.

In the end I get the basic polycarbonate lens - with no glare or coating she's pushing. The cost $65 - I ask about the $25 co-pay. I'm told they don't offer the basic lens and must purchase at a minimum the polycarbonates. Not too impressed, nice glasses, but such a push to up sell and the prices are just crazy. Next time it's Costco for my glasses. When I told my work about the experience, they weren't happier either.

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Filling Glasses Prescription - Not
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- They are horrible. It took 3 tries before finally making the glasses the way they were prescribed. 1st time they didn't tint them and they put the wrong length stems on. The 2nd time they made the left lens incorrectly. They refused a request to refund any money. The eyeglass facility said they had so many problems with Davis Vision, they were seriously considering dropping them. Be smart and complain to your HR Dept if you have this company offered benefit. It's a joke!

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Bad Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHILADELPHIA -- I recommend going with another optical insurer as Davis Vision is irresponsible and wastes the customers' time and energy. It might be that they save money by not paying claims in a timely fashion and making the customer jump hoops. They need to fire the staff that has 'lost' documents unless this is more a policy of Davis Vision rather than the inefficiency of the staff.

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Incompetence of Customer Service Persons and Loss of Documents
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALBUQUERQUE, NEW MEXICO -- About 8/2013 I sent a claim form with a copy of the invoice for an Out of Network claim. I should have received about $75 reimbursement. I got a letter saying I needed to list the date of service on the claim form. Note: it was on the invoice but they could not find the invoice! I again filled out a claim form with the date of service, xeroxed it and mailed it again. I waited and waited and did not hear back from Davis Vision.

On 2/1/2014, I called Davis Vision and asked where my claim was (second time I had sent in a claim form and the same supporting documents). This time I was told I needed to have a detailed cost breakdown, lenses, frames etc. I said no one contacted me that anything was missing and that the cost was not broken down for me in the invoice I had received. In addition, if anything was missing it should have been listed in the first letter I got from Davis Vision.

They have no record of the documents I sent in, invoice etc. (they obviously lost it again). The supervisor (Escalation Team) now wants me to again send in the documents! They lose everything and then want the customer to repeatedly send in copies of the same documents. Their staff is not only inefficient, but irresponsible and they make the customer go in circles and waste more time. I will talk to my group and recommend that they drop Davis Vision. I asked the supervisor to track down the documents that I sent in and to have a manager contact me.

I recommend going with another optical insurer as Davis Vision is irresponsible and wastes the customers' time and energy. It might be that they save money by not paying claims in a timely fashion and making the customer jump hoops. They need to fire the staff that has 'lost' documents unless this is more a policy of Davis Vision rather than the inefficiency of the staff.

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Incompetent Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LATHAM, NEW YORK -- I have worn glasses since I was a small child (several decades), and never had problems with any prescription. My current employer uses Davis Vision as part of their insurance package. On 8/1/13 I had an eye exam but was not happy with the choice of available frames so I ordered a pair of frames elsewhere, and then returned to my optician who sent the frames to Davis. I was told they would be available in two or three weeks.

A month later I went back asking about progress. The next day, the optician called to say that Davis had mailed the glasses to the wrong address, and they could not be traced. The optician agreed to reorder the frames from where I purchased them, and Davis was to make a new pair of lenses. Three weeks went by and the optician called day before yesterday to say that the glasses had arrived, and Davis had not made the lenses correctly. I did attempt to cancel the glasses yesterday, but was told that any refund would have to come from Davis, not the optician, and that it was probably "too late" for a refund because Davis had already charged my insurance company.

It is now 11/2/13, exactly three months since my exam, and I still do not have a pair of glasses. Meanwhile, I am out several hundreds of dollars for glasses that I have yet to see. The optician told me that they prefer not to use Davis, but have no choice if Davis is specified by the insurance provider. The optician said that Davis quality is consistently poor. For example, bifocals or graduated lenses arrive with the graduation on the top of the lenses. Lenses are frequently reversed with the right eye lens having the left eye prescription, and vice versa.

I will never use Davis Vision in the future. I would prefer to pay a bit extra out of pocket to have good quality eyeglasses delivered in a reasonable amount of time. I have complained to my employer and asked them to drop Davis as part of their insurance package. Why should I pay extra for insurance coverage that is worse than no insurance at all?

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Davis Vision Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 23 ratings and
36 reviews & complaints.
Contact Information:
Davis Vision
175 East Houston Street
San Antonio, TX 78205
1-800-328-4728 (ph)
www.davisvision.com
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