PHOENIX, ARIZONA -- I checked into a room at the Days Inn, 1241 N. 53rd Ave., Phoenix, and had the worst experience ever in a hotel establishment. When entering the room the first thing I noticed was how filthy it was. If we weren't so tired and it was so late, we would have immediately left. There was dirt grounded into the carpet, there was a towel thrown in the corner of the closet and left there, the towels were something you would use at a car wash, there was no towel racks, and no plastic cups. The remote for the TV didn't work and there was a roach (as in marijuana) half hidden under the bed. The stopper in the sink was broken as well as a chair, and the shower door.
I happened to wake up in middle of the night, looked out the window and witnessed a drug deal going down. I was happy that it was pet-friendly, another reason we stayed, but my cat escaped from her carrier in the parking lot. Needless to say, this was extremely traumatizing for me and I stopped at the front desk to give them my information in case my cat was found. The extremely rude female employee slid paper and a pen across the counter at me with no empathy whatsoever for my situation.
Thankfully, an animal rescue person found my cat two days later hiding in a bush and I have since been reunited with my beloved pet. Days Inn may be pet-friendly and have nicer hotels, but this experience has completely turned me off.
NORFOLK, VIRGINIA -- People at office will not even help you. Fighting spill out next door. Lady was getting choked by a man who was yelling at her. Then somebody else was banging on wall like mad animals. And the management sucks. I pay good money to get no sleep or some great customer service.
MYRTLE BEACH, SOUTH CAROLINA -- We checked in at the Days Inn late Friday evening on (08/14/2015). We were tired after a 13 hours of driving. There was a bug in the shower, wasn't sure if it was a roach or not. The next morning I made some coffee, set it on the desk and found two baby roaches. Instead of complaining, I went on to the beach and after, went to Walmart and bought roach spray. I went to the pool area because I can't be around the fumes, I have COPD and Asthma. We returned to the room two hours later, my boyfriend was laying on the bed, I turn to say something and I said "there's a big roach by your head."
He went to the front desk and they said "we can put you in another room." "Well, if they're in my room, they are in the others, as well." I said "one more roach I'm leaving." Well, there goes a big one up the wall, my boyfriend put them in a cup and took them to the front desk. The guy said "Orkin was just here" and he said "yes and we bought our own spray." We checked out and because it was after 11:00 am they only refunded me for Sunday and Monday, like it's our fault they had roaches. They would not allow us to stay in their lot until daylight. Neither of us can see to drive at night - they didn't care, so we traveled all the way back home.
Management wouldn't return my calls, until today when I sent another email like 3 times mentioning a lawyer, and all he kept saying "hotel policy." I ask if he slept with roaches, he said "no, I don't have roaches at my home" and I said "well I don't either, but you took my money for a bed I couldn't sleep in, you expect me to sleep with them." They also have a restaurant there so who knows if they crawled on the food. He acted like it was my problem not his, and he was sorry my vacation was ruined. I wouldn't advise anyone to stay at the Days Inn on Waccamaw Blvd, Myrtle Beach SC.
GLENDIVE, MONTANTA -- I booked a two night stay at Days Inn in Glendive, MT a week in advance. When I called, a man named ** took the reservation. It sounded very loud in the background during the phone call. He asked if I had stayed there before, I said, “Yes.” I have stayed many times during the last seven years. He found me in the computer, quickly made my reservation and hung up the call. Upon hanging up I had a passing thought that I should call back and confirm. But I've never had an issue before, and half expected a confirmation letter (but I had the confirmation number) so I dismissed the thought. I too, have worked in reservations and front desk and understand how busy it can be.
The morning of the 16, I started my 15 hour day at 5 am. I checked my bank account and discovered that I had already been charged for two nights at the Days Inn. Finding it strange that my card was pre-charged, I called the 800 number; after speaking to their reservations, I was told that my charge was a no show and to call your hotel. So, I called at 7:45 am, no answer, and again at 8:50.
At 9:21, he left a message. “Hi this is ** at the Day's Inn. Just giving you a call back. We don't have your email address and can't refund your no show charge for last night. Just give me a call back if you are going to be needing it for the rest of the stay starting tonight. Bye bye.”
I was scheduled for two nights and told him previously that I was “coming in tonight”. After my meeting, I called the establishment twice at 11:35. I allowed it to ring many times, without an answer. I called two more times at 12:52 and 12:57, without an answer. I called again at 1:27 and let it ring for five minutes and 37 seconds, without an answer! I was out of cell service for the large portion of my day. At 8:15 pm, I finally made it to Glendive. I had been traveling for 15 hours! I had battled rain and sleet on the road. My back was tied in knots and I was a woman traveling alone. I looked forward to locking myself in my hotel and taking a hot shower.
Nonetheless, upon attempting to check in I was told that ** canceled my entire reservation! I work for Tobacco Prevention Program and was told the only room left would be a smoking room. It's difficult enough being in a building that smells of stale, lingering smoke residue. However, I would now have to sub come to an even unhealthier environment of recent residual third hand smoke which permeates the walls, carpeting, bedding, curtains and ultimately my belongings, body, and lungs.
I WAS OUTRAGED at the kind of customer service I was given! After seven years of using the establishment, I was treated so disrespectfully. I was appalled to find out that ** is NOT “the manager” but the assistant. From the evening desk worker, I learned that “he often doesn't tell people that he cancelled their reservation.” And she agrees that “He needs to tell them that.”
I am displeased that anyone would treat a returning client the way I was treated. It certainly wasn't small town hospitality that I have known of in the past. I cannot believe that no one answers the phones in the middle of the day! Even when it rings for FIVE minutes!! I was left out in the rain to find another suitable lodging. Which proved to be quite difficult. This area has been overrun by oil field workers and it made me uncomfortable and a little scared not having a place to stay.
WASHINGTON, DISTRICT OF COLUMBIA -- Upon our arrival, we were told not to go outside at night period. The next day, there were children carrying cereal and milk out of the lobby in the ice buckets. When I asked later that evening, I was told that the city of DC had contracted 147 out of the 190 rooms for "displaced families". Noise all night long.
When we tried to locate other hotels in the area, we found out that all were booked because of spring break and the nearest using Expedia or other search sites found nothing under $400 a night within 20 miles of the capital. Maybe if the president would stay there, he would used his famous PEN and write an executive order to close the place. Terrible, this goes on in the Capital.
LEBANON, TENNESSEE -- We went to room 108 and the bed was not made, no linens to make the bed. We were switched to room 110. WE moved the suitcases in and went to eat. The TV did not work and some of stations cannot be found. We watching a basketball game. It was so blurry you could not see the ball in air. I complained and room 228 on the other side of building. I went there to see if the TV worked and we packed up all suitcases and moved. The storm came in. This was all unsettling. It was under ** by Discover 2-20-14. MY account **. Thanks **.
MAPLEWOOD, MINNESOTA -- We paid for a room and when first opened door to room I sat on I think it was a chair waiting for my husband to park the car, up in the corner of room was a HUGE cob web. (Really!!! No way this could have been missed) The carpet was stained and black, sticky. I could not set my bags down for fear what I might find in them when I left, I never made it to look at the beds however I knew I would not be sleeping in them. And the picture on the wall had no glass in it.. it had been busted out and put back on the wall!
When my husband came in we went to front desk, let them know how very NASTY and uncaring their place had become since it was sold to them. I was a housekeeper at that very place and I can't understand what in the world how the Days Inn even allows these places to represent them! That was a 5 star hotel, we cared how people thought and felt. What are they paying their housekeepers and staff because it is not worth min wage. And the one thing good we left with... OUR MONEY!
NEWBERRY, SOUTH CAROLINA -- I asked for a wake up call at 6:30 am. I happened to wake up on my own before then. I left the room at 7:05 am and had never got a wake up call. Later that night when I got back in, I got online and was watching a movie on Netflix. When the internet suddenly went out I called to ask them to reboot. The thing was I had no dial tone on my room phone. I checked the plugs on both ends and that didn't help. I found a phone book and called the lobby with my cell phone. I asked the lady at the desk to reboot the internet and oh, by the way, I see why I didn't get my wake up call because my phone don't work.
She started out saying I was talking to her so it did work but I was on my cell phone. She kept telling me about the printout she had that said I did get the wake up call. I wasn't really worried about a wake up call at that point, I just wanted my wifi back on. Anyway, she kept telling me I was wrong, which is in effect, telling me I was lying about the wake up call, and at some point I let slip a cuss word. I don't like being called a liar. After that I asked to speak to the manager and she had no interest in anything I had to say. She gave me a Jesus speech. I wasn't upset about the missed wake up call until that lady insisted I was lying.
SAN ANTONIO, TEXAS -- It must be important for you to know that, I have recently had my worst experience in my life during my two nights staying at the Days Inn Hotel, I-10 West Fiesta Park / Medical Center, 11790 IH-10 W, San Antonio, TX 78230. I am writing this complaint to inform you of the poor customer service and the terrible behavior of the Manager of this Hotel.
The Room has no Towel. The room service person said that "OK our laundry machine is slow, I will bring them to you later on.”
There was no internet Wi-Fi access. I said to the front desk that "there is something wrong with your internet system because I tried to connect to it with the password you just gave me but I couldn't succeed neither with my laptop nor with our Apple and BlackBerry Cell Phones. It seems that you must re-set your Modem." The front desk person in charge said, "I don't have any knowledge about Computer and there is no other person here. So, please follow up this case tomorrow morning." So, I missed the internet while I paid for a room with Wi-Fi service.
Monday morning, 8/6/12 at 8:00 AM, I went to the front desk and told the new shift in charge about my problem with Wi-Fi. She said: "I can't do anything. The modem is in my Manager's room and she has not come yet, so you have to wait.”
We went to have breakfast at 8:30 AM on Monday 8/6/12 but the breakfast was finished while the serving time of breakfast was 6:00 till 9:00. There were nothing remain on the breakfast desk. I told to the front desk person that I want to talk to your Manager. She said: "She has not come yet. You can talk to her later and when she arrive."
I came back around 14:00 PM and said to her that "I want to talk to your Manager now." She called to her and said that "one of our customers wants to talk to you." What do you think about the Manager's reply to the front desk person? The Manager said: "What does he want? If he can't tell it to you, he can write it in a letter. I am busy and have no time to talk with him."
Can you imagine? This is the first time in my life that a Manager of a small Hotel whose Room was next to the place that I was, even didn't open the door to see what is going on at the front desk with this customer!!! I didn't say anything and came out of the building but I will never forget that disrespect and insolence which the Manager expressed to me as a customer who wants to talk to her about the problems at this hotel.
Just before I came to San Antonio, I was at another Days Inn hotel at Houston and it was acceptable and I was satisfied with their services. Just for that reason, I decided to stay at another Days Inn hotel at San Antonio. But after this poor customer service and very bad memories that I have had at this hotel at San Antonio, I will definitely give up and will never stay at a Days Inn hotel. I do believe that the Manager of this hotel is the best person to disparage the Days Inn Brand Name. I really wasted my money at that Hotel.
Although I have to stay at a hotel in San Antonio till 8/16/12, but I decided to find another hotel in which, the Manager believes on the importance of customer satisfaction and has enough work conscientiously and commitment in their customers' affairs.
HOUSTON, MICHIGAN -- Our family group of 8-9 families began arriving at the Days Inn - 290/610, 11002 Northwest Fwy, Houston, Texas for anticipation of a great Wedding celebration. I/We first noticed upon entering the room, that the top of closet laminated door veneer had separated about 4-6 inches, we were too tired to complain. The next night, after doing some shopping during the day, my wife lost her balance while trying to smash a "bug" she thought was a roach.
The second day/night, I was lying on the bed with my eyes closed, trying to sleep, when I felt "something" crawling on my arm. I moved my arm quickly downward away from my body… jumping up from the bed in the same motion to discover a real roach lying on it's back on the carpet, upon closer inspection. At about the same time I pulled back the covers and saw even more bugs. I move the clock and even more roaches. I move the telephone base and even more roaches. Then I decided to catch some for "evidence"...
Next I went to Check-In desk, and asked for the Manager. Three times I was told the manager was not available. I insisted for about 9-10 more minutes of waiting. A third person presented himself as the manager. I insisted upon a Business card to verify the identity of the General as **. Mr. ** would not produce any recent health inspection reports. I informed Mr. ** that the circumstances were NOT acceptable. Mr. **, suggests alternate rooms, to review to my liking.
I viewed 5-7 rooms with ** from the desk check-in area. All the rooms (between 260 -248) were proved to ** as unacceptable my virtue of being unclean, maintenance issues, bad odors smelling and/or "black mold" at the bath tub areas. **, I assume was relaying this information back to Mr. ** (the name given on the business card, as General Manager) via cellphone (foreign language???).
Now, I have determined that there are major issues, not only in the original room #260, but at least a half dozen more, due to this inspection with **, at about 11:00 PM. Finally, ** and I entered the last available room, it was not without problems, but It did not have at first glance, roaches, maintenance problems and/or black mold issues. After further heated conversations with Mr. ** about reasonable compensation to accommodate for our inconvenience, I reluctantly accepted the later room.
The next day, upon Check-out, my brother-in-law had problems getting a receipt from the day shift desk check-out person, written and/or computer generated, because the computers were down. Because my brother-in-law could not wait… I created a receipt, to which he authorized myself to receive his receipt. Upon, check-out of myself, I had to again ask for Mr. **, General Manager to attempt to resolve my unpleasant stay, due to roaches, black mold, bed bugs bites, uncleanliness and a very rude unprofessional attitude/disposition.
I have since filed complaints with the Houston, Texas Health Department and Days Inn/Wyndham Rewards®/Wyndham Hotel Group brands. Note: Do your own inspections, first, before accepting your rooms. I have stayed at Days Inns for years, without any problems, like these. Friday, April 26, 2013.