MYRTLE BEACH, SOUTH CAROLINA -- We checked in at the Days Inn late Friday evening on (08/14/2015). We were tired after a 13 hours of driving. There was a bug in the shower, wasn't sure if it was a roach or not. The next morning I made some coffee, set it on the desk and found two baby roaches. Instead of complaining, I went on to the beach and after, went to Walmart and bought roach spray. I went to the pool area because I can't be around the fumes, I have COPD and Asthma. We returned to the room two hours later, my boyfriend was laying on the bed, I turn to say something and I said "there's a big roach by your head."
He went to the front desk and they said "we can put you in another room." "Well, if they're in my room, they are in the others, as well." I said "one more roach I'm leaving." Well, there goes a big one up the wall, my boyfriend put them in a cup and took them to the front desk. The guy said "Orkin was just here" and he said "yes and we bought our own spray." We checked out and because it was after 11:00 am they only refunded me for Sunday and Monday, like it's our fault they had roaches. They would not allow us to stay in their lot until daylight. Neither of us can see to drive at night - they didn't care, so we traveled all the way back home.
Management wouldn't return my calls, until today when I sent another email like 3 times mentioning a lawyer, and all he kept saying "hotel policy." I ask if he slept with roaches, he said "no, I don't have roaches at my home" and I said "well I don't either, but you took my money for a bed I couldn't sleep in, you expect me to sleep with them." They also have a restaurant there so who knows if they crawled on the food. He acted like it was my problem not his, and he was sorry my vacation was ruined. I wouldn't advise anyone to stay at the Days Inn on Waccamaw Blvd, Myrtle Beach SC.
PHOENIX, ARIZONA -- I checked into a room at the Days Inn, 1241 N. 53rd Ave., Phoenix, and had the worst experience ever in a hotel establishment. When entering the room the first thing I noticed was how filthy it was. If we weren't so tired and it was so late, we would have immediately left. There was dirt grounded into the carpet, there was a towel thrown in the corner of the closet and left there, the towels were something you would use at a car wash, there was no towel racks, and no plastic cups. The remote for the TV didn't work and there was a roach (as in marijuana) half hidden under the bed. The stopper in the sink was broken as well as a chair, and the shower door.
I happened to wake up in middle of the night, looked out the window and witnessed a drug deal going down. I was happy that it was pet-friendly, another reason we stayed, but my cat escaped from her carrier in the parking lot. Needless to say, this was extremely traumatizing for me and I stopped at the front desk to give them my information in case my cat was found. The extremely rude female employee slid paper and a pen across the counter at me with no empathy whatsoever for my situation.
Thankfully, an animal rescue person found my cat two days later hiding in a bush and I have since been reunited with my beloved pet. Days Inn may be pet-friendly and have nicer hotels, but this experience has completely turned me off.
NORFOLK, VIRGINIA -- People at office will not even help you. Fighting spill out next door. Lady was getting choked by a man who was yelling at her. Then somebody else was banging on wall like mad animals. And the management sucks. I pay good money to get no sleep or some great customer service.
GLENDIVE, MONTANTA -- I booked a two night stay at Days Inn in Glendive, MT a week in advance. When I called, a man named ** took the reservation. It sounded very loud in the background during the phone call. He asked if I had stayed there before, I said, “Yes.” I have stayed many times during the last seven years. He found me in the computer, quickly made my reservation and hung up the call. Upon hanging up I had a passing thought that I should call back and confirm. But I've never had an issue before, and half expected a confirmation letter (but I had the confirmation number) so I dismissed the thought. I too, have worked in reservations and front desk and understand how busy it can be.
The morning of the 16, I started my 15 hour day at 5 am. I checked my bank account and discovered that I had already been charged for two nights at the Days Inn. Finding it strange that my card was pre-charged, I called the 800 number; after speaking to their reservations, I was told that my charge was a no show and to call your hotel. So, I called at 7:45 am, no answer, and again at 8:50.
At 9:21, he left a message. “Hi this is ** at the Day's Inn. Just giving you a call back. We don't have your email address and can't refund your no show charge for last night. Just give me a call back if you are going to be needing it for the rest of the stay starting tonight. Bye bye.”
I was scheduled for two nights and told him previously that I was “coming in tonight”. After my meeting, I called the establishment twice at 11:35. I allowed it to ring many times, without an answer. I called two more times at 12:52 and 12:57, without an answer. I called again at 1:27 and let it ring for five minutes and 37 seconds, without an answer! I was out of cell service for the large portion of my day. At 8:15 pm, I finally made it to Glendive. I had been traveling for 15 hours! I had battled rain and sleet on the road. My back was tied in knots and I was a woman traveling alone. I looked forward to locking myself in my hotel and taking a hot shower.
Nonetheless, upon attempting to check in I was told that ** canceled my entire reservation! I work for Tobacco Prevention Program and was told the only room left would be a smoking room. It's difficult enough being in a building that smells of stale, lingering smoke residue. However, I would now have to sub come to an even unhealthier environment of recent residual third hand smoke which permeates the walls, carpeting, bedding, curtains and ultimately my belongings, body, and lungs.
I WAS OUTRAGED at the kind of customer service I was given! After seven years of using the establishment, I was treated so disrespectfully. I was appalled to find out that ** is NOT “the manager” but the assistant. From the evening desk worker, I learned that “he often doesn't tell people that he cancelled their reservation.” And she agrees that “He needs to tell them that.”
I am displeased that anyone would treat a returning client the way I was treated. It certainly wasn't small town hospitality that I have known of in the past. I cannot believe that no one answers the phones in the middle of the day! Even when it rings for FIVE minutes!! I was left out in the rain to find another suitable lodging. Which proved to be quite difficult. This area has been overrun by oil field workers and it made me uncomfortable and a little scared not having a place to stay.
BAR HARBOR, PENNSYLVANIA -- Stayed here in July 2013 - room had musty odor, but got in late so just went to bed. Tub drain was a bit slow in am but was in a hurry and the rest was working so we headed out. Upon return, there was stuff floating in the toilet, but again in a hurry to get showers and change to meet friends for dinner. Flushed toilet and it overflowed over my daughter's shoes, the floor and into the carpet. She had to hold the valve and stand in the tub while we found help to stop the water running. It would not plunge and they had to turn the water off and go find an auger.
We were unable to shower and had to be let into an empty room to even change for dinner because they were still trying to fix it after 30 minutes. Upon our return, the floor was still wet and the carpet was soaked. Dehumidifier was off and overflowed when tried to empty it. Complained to desk clerk at time of incident and after and was told "Oh, OK." The manager was not available and no effort was made to resolve our complaints.
The next morning, I demanded to speak to the manager who had to be called at home. Never did talk to her and the offer was to take 5% off the bill. Meanwhile, another patron was in the office asking for a plunger - again! Days Inn Guarantee posted on the wall is that EVERYTHING WORKS!! LIES!!! Called corporate and was PROMISED manager would call but since it is independently owned they could not help me. Never did hear from manager and will NEVER stay in a Days Inn again!
Room in general was old with cracking paint, old fixtures, musty and smelly. Furniture was peeling in both the room we were given and the room we were allowed to change in. Staff was foreign students with little or no training that were completely clueless. What kind of desk clerk when you complain just goes "oh, OK" and does NOTHING and offers NOTHING. Expresses NO concern at all?
WASHINGTON, DISTRICT OF COLUMBIA -- Upon our arrival, we were told not to go outside at night period. The next day, there were children carrying cereal and milk out of the lobby in the ice buckets. When I asked later that evening, I was told that the city of DC had contracted 147 out of the 190 rooms for "displaced families". Noise all night long.
When we tried to locate other hotels in the area, we found out that all were booked because of spring break and the nearest using Expedia or other search sites found nothing under $400 a night within 20 miles of the capital. Maybe if the president would stay there, he would used his famous PEN and write an executive order to close the place. Terrible, this goes on in the Capital.
LEBANON, TENNESSEE -- We went to room 108 and the bed was not made, no linens to make the bed. We were switched to room 110. WE moved the suitcases in and went to eat. The TV did not work and some of stations cannot be found. We watching a basketball game. It was so blurry you could not see the ball in air. I complained and room 228 on the other side of building. I went there to see if the TV worked and we packed up all suitcases and moved. The storm came in. This was all unsettling. It was under ** by Discover 2-20-14. MY account **. Thanks **.
MAPLEWOOD, MINNESOTA -- We paid for a room and when first opened door to room I sat on I think it was a chair waiting for my husband to park the car, up in the corner of room was a HUGE cob web. (Really!!! No way this could have been missed) The carpet was stained and black, sticky. I could not set my bags down for fear what I might find in them when I left, I never made it to look at the beds however I knew I would not be sleeping in them. And the picture on the wall had no glass in it.. it had been busted out and put back on the wall!
When my husband came in we went to front desk, let them know how very NASTY and uncaring their place had become since it was sold to them. I was a housekeeper at that very place and I can't understand what in the world how the Days Inn even allows these places to represent them! That was a 5 star hotel, we cared how people thought and felt. What are they paying their housekeepers and staff because it is not worth min wage. And the one thing good we left with... OUR MONEY!
NEWBERRY, SOUTH CAROLINA -- I asked for a wake up call at 6:30 am. I happened to wake up on my own before then. I left the room at 7:05 am and had never got a wake up call. Later that night when I got back in, I got online and was watching a movie on Netflix. When the internet suddenly went out I called to ask them to reboot. The thing was I had no dial tone on my room phone. I checked the plugs on both ends and that didn't help. I found a phone book and called the lobby with my cell phone. I asked the lady at the desk to reboot the internet and oh, by the way, I see why I didn't get my wake up call because my phone don't work.
She started out saying I was talking to her so it did work but I was on my cell phone. She kept telling me about the printout she had that said I did get the wake up call. I wasn't really worried about a wake up call at that point, I just wanted my wifi back on. Anyway, she kept telling me I was wrong, which is in effect, telling me I was lying about the wake up call, and at some point I let slip a cuss word. I don't like being called a liar. After that I asked to speak to the manager and she had no interest in anything I had to say. She gave me a Jesus speech. I wasn't upset about the missed wake up call until that lady insisted I was lying.
PHOENIX, ARIZONA -- Warning to others who are thinking of choosing Days Inn in Phoenix on 2420 Thomas Rd. First, the free breakfast is not free to all, only daily guests not weekly guests. Second, watch out for ** from the front desk. Very rude and unprofessional. However, ** plays the good employee when management is around. Third, I'm aware it's under new management which explains a lot.
The women manager is horrible to deal with so be careful. Fourth, the maintenance men watches your every move, not helpful and quick to squeal. However, the cleaning staff are wonderful. Never had a problem with them. That's a plus. Overall not a good stay. So my advice to all is go across the street to La Quinta. They know how to treat their guests. Free breakfast to all, amazing staff, and maintenance there are so helpful.