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Rude, Abusive & Downright Lies
Posted by Sasha1 on 12/22/2005
Below is an excerpt from a letter I intend to mail to Delta Airlines tomorrow.

Upon our arrival in Miami we had to check in with Delta and we noticed the purposeful slow response of the ticket agents. It seemed like they didn’t care if people made their flight our not, but more interested on the daily gossip. Oh well, every company has those mindless, useless people that companies can’t seem to get rid of. We obtained our boarding passes and proceeded to fly to Atlanta. After our layover in Atlanta we boarded the plane to Wichita. Luckily I was seated at the very back of the plane and got to experience the wonderful handling of everyone’s bags onto the plane. Front of the suitcase down to the ramp and no less thrown on. Hey, but I did see my bags get on the plane & for that I was happy.

Then, to my dismay, I saw the conveyer reverse and ALL of the passengers baggage including mine being emptied from the cargo hold, unceremoniously dumped onto the concrete face first & all the bags tossed, or should I say thrown, onto the existing pile on the concrete with my bags being on the bottom. They were not handled with the slightest ease or care, but extremely rough and abnormally abusive. (I have seen other bags being loaded into cargo before & I have never seen this kind of treatment to baggage). When I realized that our bags were NOT going to be returned to our plane I leapt from my seat & went to the front of the plane to discuss this with the stewardess. She instructed me to return to my seat and she would speak to the pilot.

About the time that it took me to walk from the front to the very rear of the plane & buckle up, the pilot announced overhead that he was sorry for the delay (45 minutes) but due to last minute paperwork and catering we were now ready to depart. Shortly after that announcement the stewardess came back to me and stated the pilot was sorry about my baggage but that I was more than welcome to leave the plane.

Now I’m steamed. Not only was I lied to, but the entire plane, whose bags got manhandled onto the concrete were lied to and they didn’t even know it yet. If our bags were unloaded due to a weight issue and safety factor just tell me the truth. Don’t treat me like I’m a 6 year old who can’t handle the real world. When you go to the Doctor or your Attorney you expect the truth out of those professionals, right? Why should I not expect the truth out of a pilot? I could live without my bags for a couple of days to save my life.

So we arrive in Wichita and the Pilot announces we can all pick up our bags at the baggage claim area. I started to laugh. Oh goody, another lie. The stewardess tries to apologize to me one more time as I deplane stating to me to talk to an agent. What agent? There’s not an agent in site! Thank god there were a few other smart passengers on that flight. The minute they saw me go up to the stewardess before take off, they knew something was wrong & immediately contacted security upon arrival at the Wichita terminal and told security to get Delta personnel down to the counter. That took 30 minutes for a cargo technician to arrive and take care of our descriptions and instructions for delivery of our baggage upon arrival to Wichita. Wow, 14 rows of passengers to deal with. Thank goodness I was at the front of the line and only wasted an hour of my sleep. (Flight landed at 10:00 - I finally left the airport at 11:15). Some of these poor people I'm sure did not get a good nights sleep due to leaving the airport well past midnight.
Now wait, this gets even better. My husband requested he be contacted by phone to make the necessary arrangements for delivery of our luggage the following day due to us both having to work and not being home. We did not want our $8,000.00 scuba equipment dumped on the porch to be stolen not to mention our other bags. Did he get a call? We’ll of course he did. When the delivery person was on our porch and “oh too bad, but I’m here and I can’t put it back on the delivery van”. My husband did not receive a phone call prior to delivery as instructed because our baggage arrived damaged! And when my husband called to make a claim, Delta stated he had to bring the bag in for Delta to inspect as to whether or not it could be fixed or repaired.

This is a brand new $300.00 suitcase! And the portion that was ripped totally off from the luggage held my brand new regulator and octopus along with my transmitter that is connected to that equipment that regulates whether or not I have air. A safety feature I rely on! Now, I can’t trust my equipment due to your companies lies and total disregard for others property.

Seems to me that Delta may not only be purchasing a new bag for me, but after I have the regulator, octopus and transmitter tested and if any damage is detected Delta will be buying me a $500.00 regulator, a $300.00 octopus and a $1,000.00 transmitter-computer. Wow, that’s a $2,100.00 bill just for being lied to, being personally mistreated, not to mention my baggage ripped to shreds and being just plain outright rude!

What a way to end what was a wonderful vacation. Now, all the relaxation and stress relieving properties of a wonderful vacation have been thrown three sheets to the wind. My back, shoulders and neck are in knots due to being so rudely mistreated for two days in a row and with such a lackadaisical attitude! I’d like to thank you for adding several more errands to my list that should not be there, thanks to the piss-poor way your company conducts business.

You know, after all this occurred and I got on the internet to obtain your address, I ran across several websites regarding complaints against Delta. Your company is fast gaining a bad reputation. Between the people you have already mistreated and whom they have spoken to regarding your treatment of them, the passengers of the plane and I that just landed whom I’m sure will spread the word regarding your despicable operations, not only have you lost the customers who have traveled with you but you have lost possible travelers who won’t touch your airline with a ten foot pole due to what they have heard from word of mouth.

I feel very sorry for the way you run your company. I’ll be flying with American, Continental or United from now on and if the only possible way I can reach my destination is by Delta, I won’t be going.

An extremely unhappy passenger,

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Posted by Ponie on 2005-12-23:
I chuckle at the tossing around of the words 'lie', lied', etc. The first one was used after the flight attendant told you to take your seat and she'd talk to the pilot. Was that a lie? Do you know for certain she didn't talk to the pilot? And as far as the 'windfall' you expect from the airline--read the fine print on the back of the ticket. Your list of equipment 'damaged' doesn't impress anyone. Hey--%$it happens! Take a chill pill. You enjoyed your vacation, didn't you?
Posted by Anonymous on 2005-12-23:
Wasn't there but it's too bad that security didn't keep your bags and toss YOU!
Posted by you r stupid on 2005-12-23:
I guess you have never seen the show Airline.....You will be lucky to get 50 bucks for your baggage. There not responsible for your expensive shiittt if left on your property. GET A LIFE!!!
Posted by CrazyRedHead on 2005-12-23:
I have read this letter over twice and I still fail to see where they lied to you.

Posted by ejack053824 on 2005-12-24:
Your lucky there wasn't an Air Marshal on board while you were showing your ass. That would have been comical then. LOL!
Posted by Anonymous on 2005-12-24:
Funny, I had a similiar experience with Delta in Atlanta a few years ago. All airlines have a max. they will pay for lost or damaged luggage (I believe it is about $500.00 per bag)I would recommend that in the future if you travel with expensive items is to take out the additional insurance to cover any damage. Also never ever spend alot of money on luggage because one of the few things you can guarantee in life is that some putz will tear it up!! Good Luck
Posted by familytravel on 2006-07-06:
So, how did the flight attendant lie? SOMETIMES AIRLINES DELAY YOUR BAGS. GET USED TO IT, IT HAPPENS. And if your precious equipment was so expensive and dear to you, then why the HECK did you put it in checked? If it's so important to you either put it in a carry-on or have it shipped to your home by a professional shipping company. Airlines are changing, and you need to get used to it NOW.
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Customer Complaint against Delta Airlines
Posted by on 08/16/2001
DETYROIT -- I am writing to you regarding a recent incident that occurred while interacting with Delta Airlines.

I bought from my travel agent (a very skillful and diligent one) two tickets for my wife and my son for a round-trip fly from Detroit, MI (DTW) to Bucharest, Romania (OTP) on June 04, 2001 and return on August 13, 2001.

Their travel plans were as follows:
(1) June 04, 2001
depart from Detroit, MI (DTW) at 2.20 p.m.
arrive at New York, NY (JFK) at 4.10 p.m.
with flight Delta 4640 operated by Delta Airlines;
(2) June 04, 2001
depart from New York, NY (JFK) at 6.00 p.m.
arrive at Bucharest, Romania (OTP) at 10.30 a.m. (next day)
with flight RO 004 operated by TAROM;
(3) August 13, 2001
depart from Bucharest, Romania (OTP) at 11.20 a.m.
arrive at New York, NY (JFK) at 3.00 p.m.
with flight RO 003 operated by TAROM;
(4) August 13, 2001
depart from New York, NY (JFK) at 5.45 p.m.
arrive at Detroit, MI (DTW) at 8.00 p.m.
with flight Delta 4639 operated by Delta Airlines.

On June 04, 2001, at noon, when we arrived at Detroit Metro Airport we, unhappily surprised, discovered that the flight Delta 4640 operated by Delta Airlines was just cancelled (two hours prior to departure!?). The Delta Representative offered to put my wife and my son on a Northwest flight (Northwest 1868) to New York that would delivered them on JFK Airport at 6.56 p.m. Obviously, that was not an option as the connecting flight to Bucharest took off from JFK at 6:00 p.m. On top of this, their tickets for TAROM were NON-REFUNDABLE and NON-TRANSFERABLE and, in addition, the next TAROM flight for Bucharest was on June 06, i.e. after two days. I explained the situation to Delta Representative working at a Delta Airlines desk in Detroit Metro Airport. He, initially, stated that Delta is responsible ONLY for delivering the passengers in New York and that Delta is NOT CONCERNED with further travel arrangements of the passengers and he suggested to contact my travel agent and let him solve this problem that was actually caused by Delta. After tiring and frustrating negotiations (at least 20 minutes !!) he agreed to call from his desk the TAROM representative and to make another flight arrangement. TAROM representative declared, after I talked personally with TAROM representative for one long half-hour, that they are ready to transfer the tickets at no other charges for the June 06 flight if Delta can produce an official document showing that Delta considers itself culpable for this situation. Finally, Delta transferred the tickets for leg presented above as # (1) for June 06, 2001, and TAROM transferred the tickets for leg presented above as # (2) for June 06, 2001, same flights. Also, Delta produced a printed Military Excuse for TAROM. Nevertheless, I was in position to go back home with my family and the luggage and come again in two days, hoping that this time everything will go smooth.

While returning from New York to Detroit, for the leg presented above as # (4) on August 13, 2001, Delta flight number 4639 was delayed for three hours in New York. While I was in the airport starting 8.00 p.m. and waiting at the Delta arrival gate (A7) there was no representative from Delta to announce the delay, and the supposed arrival time for their flight. Anyway, I was getting accustomed with the very low customer support offered by Delta. Confused, I contacted the Delta desk and they gave me very little information about the delay (even their latest delaying information was wrongfully attested as two hours 'give-or-take' as they said while, in fact, the plane arrived three-hour delayed). During the three-hour waiting at the gate there was no Delta representative present to give information in this matter.

Copies of this letter will be sent, simultaneously, to:

Delta Airlines Headquarters
Delta Air Lines, Inc.
P.O. Box 20706
Atlanta, Georgia 30320-6001

Aviation Consumer Protection Division
U.S. Department of Transportation
Room 4107, C-75
Washington, DC 20590

Val Henry
Customer Care Office #980
Delta Airlines
Hartsfield International Airport
Atlanta, GA 30320

Thank you for your time and concern!

To help keep me as a potential future customer, I would like the following:

Kindly note my requests to Delta Airlines:

(a) A financial compensation in the amount of $48.61 representing the extra-day-off I was forced to take from work in order to come twice at Detroit Airport for departure;
(b) A financial compensation in the amount of $6.00 representing the parking fees at Detroit Airport covering the time wasted in discussions and negotiations with Delta representative on June 04 about the cancelled flight and for changing the travel arrangements;
(c) A financial compensation in the amount of $12.00 representing the parking fees at Detroit Airport for the three-hour delaying time during waiting the flight from New York to Detroit (see leg #(4) above mentioned);
(d) A suggestive financial compensation in the amount of $1.00 as moral reparation for the tremendous quantity of stress and frustration that Delta, by its representatives, put my family through during this situation.

Please note that I will not accept Delta vouchers or other methods of payment redeemable in connection with Delta Airlines BUT only a check or money order on my name payable in US Dollars.

Thank you for your time and concern.
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Posted by Anonymous on 2003-10-01:
Sue your travel agent. You should have checked code sharing etc.
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Too Many Times - When will I learn
Posted by Smithdk4 on 04/03/2006
CUMMING, GEORGIA -- Delta is incompetent. They deserve to go out of business. I have lost respect for the organization in the last month. Please read below. Also, I was yelled at by a customer no-service manager when discussing my first damaged bag!

1st Week of March - ATL to New Jersey -- Delta loses my wife's luggage and returns it 48 hours later.

2nd Week of March - ATL to Seattle - Delta (literally) runs over my luggage with the luggage trams, loses my clothes and delivers to me a destroyed bag (could not zip it up) with tread marks on half of my clothes - the other half they could not find.

3rd Week of March - LaGuardia to ATL - The aisle drink trolley knocks my shoulder and the cord to my noiseless headphones gets knocked off my lap into the wheels of the trolley. The Delta steward decides to pull as hard as he can on the cord, thus damaging my headphones. Right speaker does not work, left does, sort of.

4th week of March - Las Vegas to ATL - the replacement bag from 1st week of March gets the wheel casing ripped off the bag. Shipped it off the Lord-only-knows for repair/replacement.

1st week of April - ATL to Las Vegas -- same day i shipped off my large bag to get repaired, Delta loses my other bag not three days later!!!!

The tally: $1,750 worth of clothing for one week.
$95 for the headphones.
$???? for the new damaged bag.
$???? let's see if they find the other bag.
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Posted by Doe3001 on 2006-04-04:
don't use online travel agencies like EXPEDIA: These online travel agencies suck. I’m spreading my horrible experience I had with EXPEDIA. Pleas read my case to avoid being the next victim of EXPEDIA:


and http://www.my3cents.com/showReview.cgi?id=12466

Good luck travelers;
Posted by familytravel on 2006-07-09:
Oh lay off Delta. They aren't as bad as others.
Posted by Chatoune on 2006-08-07:
I do sympathize with you, and agree that they do not deserve to be in business . Last year, on Delta, my husband and I arrived at Jacksonville without any baggage at all. We were coming in from France so we only had carry ons which gave us no clothing or toiletries. They delivered our baggage that evening waking up the entire house at 2:30am. That's service????
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Posted by Growldon on 02/16/2006
AUSTIN, TEXAS -- We bought our tickets to Colombia in February through our travel agent for a trip in December. We were given an "E-Ticket", which we presented to the desk upon check-in. We went through the whole process, including baggage tags before being asked for paper tickets. When we explained that they had not issued to us we were told that we couldn't board the plane and our tickets could not be printed at the airport. Then the agent tells the only way we can board the plane is to pay for the tickets again ($1,800). When I told him that this wasn't possible he hops over the counter and starts tearing the tags off our luggage!
We managed to get some relief through our travel agent, getting us a flight via Continental that got us there about 3 hours later than expected. We will never fly Delta again.

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Posted by CandyPickletoes on 2006-02-16:
I kind of don't understand this complaint. You state that you had the paper ticket (E-ticket). Was that not good enough for them? I'm flying Delta in August and will have an E-ticket. My mother is flying Delta this weekend and has an E-ticket. Is an E-ticket not enough? It says on the ticket to use the Kiosk to check in but my mother is extremely old fashioned and doesn't even know what a Kiosk is. I told her to go to the agent. Perhaps I've told her incorrectly.

Any advice would be helpful.
Posted by tander on 2006-02-16:
We use e-tickets when we travel, and never have had a problem, but we don't fly Delta, but I think it would be the same. Did you know you can also check-in online and not have to do it at the airport?
Posted by dsmith68 on 2006-02-17:
An E-Ticket is not a paper ticket. Generally, it would be a email that has been sent to you. You turn up at the counter or use the kiosk and present the credit card that was used to purchase the ticket. I have used many e-tickets and never had a problem. I am surprised that no one from Delta at the airport could assit you. Or that your travel agent could not deal with it.
Posted by MaxxBNA on 2006-03-10:
I think there's got to be something missing in this complaint. I've flown Delta 50 times in the last year, all on e-tickets, and have never been told anything of this sort.
Posted by blktide on 2006-04-20:
Delta doesn't use e-tickets to a lot of international destinations. You would probably have e-tickets to Europe, but not to Asia or South America. This seems to be a fault of your travel agent.
Posted by familytravel on 2006-07-06:
I believe your travel agent is at fault. Sometimes Delta will e-mail the e-tickets sometime too. Otherwise, if the whole e-ticket thing is too complicated for you, just check-in like normal at the airport.
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Award Tickets
Posted by Dowens_01 on 02/18/2004
Im a Platinum card holder on Delta for three years now, but have yet to ever really enjoy any of the benefits Platinum should bring. Even upgrading to first class on domestic flights is nearly impossible these days.

Aside from the Crown Room privileges, there is absolutely no incentive to fly as a business traveler on Delta. For three months now Ive been number one on the wait list for first class award tickets to Hawaii. There are currently 15 to 20 first class seats open, but Delta refuses to clear my ticket. How do we have to wait? Will it be cleared the day we are supposed to leave? Despite calling every two weeks as required, the reservationists even managed to loose my reservation once requiring that I start over and re-waitlist myself. Fly with Delta and earn miles for free tickets? What a joke!! Delta offers miles as rewards to frequent travelers and then makes it impossible to use them.

When I purchase my tickets for my trip to Hawaii, u can bet Ill be flying on a different airline. No way will I purchase tickets on Delta.

This will be the last year Ill be Platinum as Ive already taken my business somewhere else. When will Delta learn?
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Posted by delta on 2004-02-29:
I agree. I tried booking a skymiles ticket and too have not been successful. Although there are over 200 seats available AND its less than a month away (March) they will still not release any seats! I am no longer able to use my skymiles for free tickets unless I use double the miles. Very frustrating.. to the point where I am no longer interested in accruing miles on this airline any longer.
Posted by getforth on 2004-03-02:
Got that right.
My wife and I spent hours trying to book first class seats, to Hawaii, for next January, using my skymiles. They said they allowed only one first class seat per flight. Finally a supervisor in LA told us he got us the seats, gave us confirmation numbers and all was set. I called to day and got a completely different story. Now they want double the miles and have no record of our confirmation. I think one of the biggest problems is that most of their reservationist are in India and there is a definite lack of communication on Delta's part. I am through with Delta and their "so Called" frequent flyer seats and credit card.
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They Killed My Kitten & Offered My 50 Cents A Pound For Her Life
Posted by Heatherie on 02/24/2011
On 1/22/11 we were having our newest family member, a kitten we named Snickers shipped to us from Utah. We paid for her to be in a climate controlled cargo & even paid an extra $70 for an expedited service called Delta Dash which should have meant she was the first thing off or on the plane.

When we got to the airport, we waited, her flight came in at 8:40, they didn't bring her out to us until 9:30. (50 minutes after the plane landed) She was cold, pale, limp & unresponsive & had blood coming from her nose & mouth. My family rushed her to the emergency vet, but on the drive, she passed. The vet pronounced her DOA, she died from extreme hypothermia, she froze to death. Apparently, what we thought was a warm cargo bin, wasn't. When a plane lands, climate control is lost & she didn't stand a chance for 50 minutes in their cargo hold. If for any reason there is a holdup on the tarmac, our animals are trapped, unable to escape the extreme cold or extreme heat in the summer.

Our family is devastated & Delta's response has been disgusting. They valued her life at 50 cents per pound if you can even believe that. I have now been referred to their attorney's, I will NEVER fly Delta again.
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Posted by jktshff1 on 2011-02-24:
Where did this take place?
Posted by Anonymous on 2011-02-24:
This is why some airlines will not ship pets in cargo. They only allow pets as carryon
Posted by Anonymous on 2011-02-24:
How sad! I am sorry your kitten had to suffer like this, what a terrible way for an animal to have to die. Delta should be ashamed of themselves!!
Posted by momsey on 2011-02-24:
This is terrible. I'm really sorry your poor kitten had to die that way.
Posted by Nohandle on 2011-02-24:
I'm sorry for the loss of your new kitten because I love animals. I expect the time to come when airlines won't accept animals period except for assist animals. They don't want the responsibility and cabin passengers complain they are allergic to pet dander. I will say no airline should advertise a service they they cannot provide.
Posted by raven2010 on 2011-02-24:
Ohhhhh this made me cry. i am so sorry. You did everything right. i know shipping the little baby was a risk, but jeeeeeez, Delta!
Posted by raven2010 on 2011-02-24:
mad, some breeds are hard to find. Also, people have to search long and hard for a responsible breeder these days to avoid a "mill".

this may mean taking the risk of shipping the animal. It is done often, but is a risk.
Posted by Ytropious on 2011-02-24:
This is really sad. I honestly don't mean to belittle you're complaint or anything, but there are SO many abandoned cats in shelters right now. You can usually get a kitten for free from a lot of places. I would never have a cat shipped to me when there are so many in need of homes in my own neighborhood shelters.
Posted by trmn8r on 2011-02-24:
mad is correct, IMO. I drove 400 miles round trip, twice, to get my dog from a reputable breeder. I'd do it twice more if needed.

My breeder will not ship a puppy to someone, and I would never consider having a dog or cat shipped to me. If you are willing to go to, or can't find a breeder, choose another breed.

Brokers ships thousands of dogs each week, many by truck, some by plane. If you read enough reviews, you will find many examples where puppies/kittens were left on the tarmac, etc for long periods of time, and arrive scared to death, shivering, soaked with excrement/urine.

The thing that upsets me most is that most pets shipped alone by plane are likely from puppy mills or backyard breeders.

As far as comments regarding shelters, that is really a separate issue. If you want a specific breed, using a breeder is fine. If your heart is big enough and you have patience in the event you get a special needs pet, a shelter may be a good fit for you. Some people think supporting reputable breeders (strengthen bloodlines, improve breed standard) is bad, which I don't understand AT ALL. We'd end up with all mutts, and then nobody would know a retriever from a bloodhound.
Posted by Skye on 2011-02-24:
This is very sad. I wish airlines would tell people EXACTLY where their pets will be, what the conditions are, and how cold it's going to be. Many times, animals perish this way.

I'm very sorry for your loss.

Animals are considerecd property, even though they are living creatures. The reason is, how can they put a price on an animal life? I know they are priceless to us, but in the real world, this is how it works. They pay out by the pound. Sad, but a fact of life.
Posted by ontario_girl on 2011-02-24:
That poor kitten...this broke my heart :(
Posted by Starlord on 2011-02-25:
There are thousands of dogs and cats, perfectly fine animals in shelters, both kill and non-kill in this country, languishing and sometimes even perishing because people want a cute little puppy or kitten. We had a beautiful Rottie/Boxer mix, 125 pounds of love that was due to be put down if not adopted within a week of her appearing in the local paper as the Pet of the Week. She gave us a great deal of love until she got hip dysplasia and we took her to animal control . Rather than put her to sleep, they re-adopted her out, and the girl who got her got to see her drop dead while being walked one day. RIP Kayla.
Posted by jimworcs on 2011-12-06:
In Europe, you could report this to the animal welfare officers and they will investigate. If it is found that Delta acted negligently, they would be prosecuted for animal cruelty. This is not about money... it is about making sure that it doesn't happen again.
Posted by No name on 2013-09-12:
Well it is sort of sad but still you needed to talk to the pilots of that flight they are the ones in charge of the cargo bay temperature. But pilots are hardly ever notified that their is an animal in the cargo bay. I'm sure that the pilots would have turned up the temperature if they would have known. But still weight is everything and they can't always have it to your cat's delight I mean -45 degrees vs. a little heat = no chance.
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Delta Airline Buddy Passes - Don't Waste Your Time and Money
Posted by Privelege NOT!!! on 08/28/2010
Wow!!! It is 2010 and I see that customer service skills at Delta has not improved. I recently traveled with my family or need I say attempted to travel on buddy passes. Service to those traveling on these passes are beyond poor. It was our first and certainly our last experience. We experienced issues from: being rushed onto the aircraft, delayed baggage, lack of customer service. I eventually purchased a ticket from another airline to get home. Buddy passes are not a privilege; especially if you are being treated as third class citizens. I was very cognitive of keeping my complaints to myself to prevent any negative backlash to the employee. In response to those Delta employees who responded to a post from a lady who traveled from NY to Texas on a buddy pass, is this kind of treatment acceptable had it been someone in your family or friend? If you consider traveling, do not purchase these tickets. They are not as discounted as everyone thinks; they are NOT FREE. My family and I wound up spending more money on these passes than we would have had we paid for regular tickets. The service or lack there of was terrible. The gate attendants were rude and did not want you to ask any questions. If you don't mind being mute, being disgruntled, agitated, tired and annoyed, than I say use the buddy pass. Word of advice, if you want to have a hassle free trip, try to find discounted tickets through some other airline. The experience that Delta left behind will prevent my family and I from ever flying on this airline again.

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Posted by Ben There on 2010-08-29:
It sounds like you were not properly informed by the Delta employee about the ramifications of flying on a buddy pass. The are not like other discounted tickets - if you want full service and confirmed seats, employee standby tickets are not the way to go.
Posted by nwfan on 2010-08-29:
Buddy passes are standby tickets which means you will be rushed onto the airplane at the last minute because the gate agents do not know which seats are available until the last minute. It is rude of you to expect anything more from the overworked, under-appreciated people that are dealing with seating 200 people in 30 minutes. You got a seat on the airplane didn't you?

A limited number of these passes are given to employees yearly and they are intended for people who are not immediate family members who are traveling with the employee. That said, most employees are nice enough to just give them to their friends at face value. I know my dad has decided to not give them to anybody for use with or without his presence because of ungrateful attitudes from people like you. You should be thanking your friend instead of writing on this forum.
Posted by Anonymous on 2010-09-07:
Buddy passes are for standby travel. The gate agents are of course going to let passengers who paid full price for a ticket on the plane first. Being a ticket agent is not an easy job. They get yelled at all day for things that are out of their control: weather, maintence issues, delays, oversold flights. Also, an airline employee can lose their travel perks if someone using one of their passes makes a scene at the airport. I am glad you didn't make a scene, but I hope the employee who gave you those passes gives them to someone else who appreciates them and doesn't have your high and mighty attitude
Posted by Anonymous on 2010-09-07:
Most people at the gate have already been issued boarding passes, so 200 people is a stretch. I used to fly standby on employee passes (I being the employee) and it wasn't always smooth going. It was cheap though. But, if you have a family with you, it wouldn't be my first choice of travel. There are some things you give up when you travel this way--since you are paying very little, if anything. I would always expect to be given last priority in these instances. If this isn't possible, then you have to do what you did and buy the tickets. And, no, I haven't worked for an airline in over 25 years. So, things haven't really changed in this instance for employee passes.
Posted by Privelege NOT!!! on 2010-09-08:
Being a ticket agent compared to my job as a Police officer you have it made. You talk about stress and always getting yelled at as a ticket agent does not compare to my job. I'm always stress out but i do not take it out on the citizen's. I always treat them with respect and that's how i want others to treat myself and my families. You wouldn't like it if i pulled over for a red light and start yelling,giving u attitude n not give u a chance to speak....Yeah you would be pissed off!
Posted by Anonymous on 2010-09-08:
Privelege Not, I agree that everyone should always be treated with respect, especially those serving the public in any way, shape or form. That goes without saying. But, as we have all witnessed, it doesn't always happen and that is unfortunate.

I reread your post and noted that you said the Buddy passes cost more than if you had bought regular fare tickets? If that is true, why, I wonder, do they even issue them? Sorry about your miserable time with the staff.
Posted by Anonymous on 2010-09-08:
I've never been a ticket or gate agent. But I did work for an airline for three years as a supervisor in reservations. I talked to irate passengers everyday. They would come on the phone screaming at me. I can only imagine how these passengers treated the employees at the airport. Common respect and courtesy is hard to find in any line of work nowadays. Every job has its downfalls. And working with the public is not as easy as it seems.
Posted by Privelege NOT!!! on 2010-09-15:
I've worked in customer service positions myself and understand that you deal with all different personality traits. That being said, I don't disagree that a ticket agent job may be stressful, however, it does not give the right to treat people with disrespect. If you can't handle the stress, perhaps being in a position to serve people is not the right job for you. Please also note that I treated the Delta staff with respect and feel that it should have been reciprocated.
Posted by Anonymous on 2010-09-15:
The ticket agents don't always get treated with respect either
Posted by Ben There on 2010-09-15:
I think it goes back to the employee who gave you the ticket not giving you enough details on how those types of tickets work, and how you are supposed to get specific information.

People on buddy passes are not supposed to ask questions of the gate agent about the ticket - it is considered bad form. You are supposed to check the monitor, call a special phone number or check a staff website.
Posted by Privelege NOT!!! on 2010-09-16:
I appreciate all of your comments but can't help but sense so much bitterness in some of your responses. Try waking up tomorrow with a positive thought that your customers today may be better and perhaps, your demeanor may change and the quality of service you provide may improve. Please note that I am sharing my experience with those that contemplate traveling on these places so that they understand what to expect. I am sure that there are many superb Delta staff out there and that many buddy pass passengers may have had positive experiences. I can only speak from my experience that it was terrible. I continue to question how these passes can possibly be an incentive for friends and family if you are treated so poorly. Perhaps, the disclaimer should also include, "you may not get to your destination but your baggage will; be prepare to go without your necessities for a few days. Reminder, please don't ask any questions!" ALL customers are not targeting ticket agents. We simply just want to get to our destination. When your spouse and child does not make it on the aircraft and have to drive 12 hours to meet you in your connecting city, your luggages are off to your destination and you're without your belongings, I find it really difficult to understand how you cannot ask some simple questions. Repeat, ASK some simple questions not yell at the ticket agent. For those of you that have responded to this forum that are ticket agents, my apology for offending you. There are millions in this world that are unemployed that would love the opportunity to be in your position to provide quality service.
Posted by Anonymous on 2010-09-16:
Privelege NOT!!!......I was an agent and later supervisor for 20 years at the airport. You are certainly allowed to ask questions of any airline staff. You are only asked to not loiter around the gate desk and wait until you are called up for your seat assignment. Once given a boarding pass, you are a passenger. Albeit a standby but still a passenger.

I agree this does go back to the employee not notifying you of how this works. You get a seat if there is one. If there isn't one, you don't get on but your luggage does (unless it's an international flight) You then re-list for the next flight you want to try for.

I am curious if you even know the employee. It is against policy and the employee may lose pass benefits or even fired if caught selling these passes.
Posted by PepperElf on 2010-09-16:
"response to those Delta employees"

what delta employees? where was this at?
Posted by jktshff1 on 2010-09-16:
A buddy pass rider is not a paying customer....just someone on a free ride or another employee.
Posted by MillionMiler on 2011-08-27:
As someone who has traveled over a million PAID miles on Delta, trust me there is no sympathy to be had here. We have no problem sharing first class with hard-working employees and their families but you leeches can go away anytime. One guy even told me he is listed as the significant other of a pilot so he can fly on a buddy pass. (He trades him rent for an apartment he owns).

Candidly, I have turned down buddy passes from airline employees because I do not believe in them. If it were up to me, you would be sitting in the back of the plane by the toilet.
Posted by bree on 2012-03-29:
I too had a terrible experience flying Delta on a buddy pass...my brother worked for Delta so I was well aware of the stand by procedure...i was flying last minute for a funeral so i really did not mind waiting around..i was just grateful that i was able to get to my destination....the problem was the treatment i had to endure from the Delta staff in Atlanta..HORRIBLE!!!! They were extremely rude and unprofessional....and the second they learned I was flying on a buddy pass they became ruthlessly rude...like it was in their right to treat me like i was a murderer or something....i will NEVER forget how Delta Atlanta treated me....and others alike....
Posted by anonymous123 on 2012-08-08:
I have read all the comments....I found this site by typing "Delta Buddy PassComplaints". I have flown Delta on many occasions till recently I used a buddy pass. I will never use one again and if I had known I would never have used it. Just like the poster said, the treatment you get lacks dignity. There is an undercurrent bad treatment you get that no one should encounter in exchange for a discount. FYI I got a discount but still ended up paying quite a bit of money, but I feel like I was treated like I paid nothing. I have flown delta many times and still will, only that I will NEVER use a buddy pass.

Delta in their customer service should consider how this impacts future customers. I mean what this does is that it discourages people from using passes- which is good. But for people with ability to pay like myself, how does this traumatizing treatment impact my desire to fly delta?
Posted by Pursor'sFriend on 2013-05-29:
Being informed by the employee that gave me the pass and reading the buddyquette before flying, I don't share the bad experiences. Price was about half of usual ticket, in now five long hauls I got upgraded 4 times, including extra luggage, the good food and free drinks. At 6'4" and 250lb I usually don't enjoy flying, in business elite it's fun, plus I don't pay extra for my sports equipment. I know before that I will probably not get on the plane, so I prepare. I experienced unfriendly staff, but the benefits I received outweigh that- if you want to be treated like a general customer, fly on time, get a certain seat- pay the full fare. And if there's a jerk at the counter...think of the bucks you saved.
Posted by My3cents on 2013-06-16:
Buy a full fare ticket for your family...save yourself the headaches.
Posted by Malandrin on 2013-07-29:
What is the fair for a Delta Buddy Pass?
Posted by PinksDomain on 2013-07-30:
It's the only employee perk I know of that you get treated like you're ripping off the company if you use it. Too bad. Employees and their family and friends are people too.
Posted by gisele on 2013-08-09:
I totally agree I paid close to $500 I was better off going to cheap tickets and book 1month in advanced
Posted by Mcm on 2013-09-05:
Hmmmm...I've used buddy passes several times. As well as my family members. My grandfather was a pilot in the 40's and 50's. We have always had nothing but respect from Delta employees. Traveling on standby is always a risk. We usually get on right away. But have had to wait several flights on occasion. But we knew that. Sorry you experienced such bad service. :(
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Posted by Jhdallas on 05/10/2006
ATLANTA, GEORGIA -- Here is the letter I sent to Delta Airlines...good luck getting someone to respond if something similar happens to you.


We recently had a very frustrating and disappointing experience with your airline that we feel should addressed by your management team and compensation should be issued for the inconvenience caused by Delta Airlines and your employees.

On January 19, 2006, we made travel arrangements for a dream vacation to Italy from San Diego (Delta Airlines Record Locator: PIP5ZE). We were traveling to Rome to run in a marathon and also enjoy vacation time in Rome, Florence and Venice. We planned early and even made are reservations two months in advance. As you can imagine this is a costly and long flight and an important element to this trip was being able to obtain appropriate seats for this type of travel. We selected our seat assignments when we purchased the tickets and everything appeared to process correctly.

A few weeks before the trip we decided to re-verify the details of our travel plans to ensure there would be no unnecessary surprises during our trip. The only issue we found was with your airline. When I looked at the Delta website I noticed we no longer had seat assignments. I immediately called your customer service department and was told not to worry that it is your policy to not assign seats on international flights. I found this questionable since we also did not have seat assignments for the domestic segment of our trip. In addition, we had also purchased tickets for four additional people traveling with our group from another city and they were assigned seats on each segment of the trip. When I questioned your representative I was told that they could not help me since it was company policy and that we would need to arrive early at the airport to obtain our seats. I called a few days before the trip to verify this again and was told a very similar story.

We arrived at the airport well in advance of our flight’s scheduled departure but discovered that your agent in San Diego could only help with our seat assignments for the San Diego to Atlanta flight. It appeared that your customer service agent had provided misinformation and as a result the only seats available were the extremely uncomfortable middle seats and we could not even sit together. Although we had not started the trip off pleasantly there was still hope because we would arrive in Atlanta early for our flight to Rome and we would have plenty of time to take care of obtaining appropriate seating for the international segment of the trip. When we arrived in Atlanta we were directed to one of your customer service stations and after waiting in a long line for about 20 minutes we were referred to the customer service station in the international terminal. Once there we waited in an even longer line only to be told (with tremendous attitude) that they did not handle this type of request and that we needed to quickly go to the gate because they had already started assigning seats.

Naturally we rushed to the gate only to find that no agent was there yet so we waited and waited. Since we were under the impression that Delta’s policy was to not issue seat assignments on international flights in advance we were not concerned since there was only one other person in front of us. You can imagine our surprise and dismay when the agent started processing the seat requests and we were told the only seats left were the uncomfortable middle seats. This was unacceptable to us. If we had made the travel arrangements at the last minute we would gladly had taken what was available. We planned this trip with your airlines well in advance and at the time of purchase we were assigned appropriate seats for this type of travel. We even followed the seating assignment process as directed by your Delta Airline employees.

We requested to speak to a manager at the gate and we were told there was no manager available to talk to us and besides there was nothing that could be done. We were then handed a Delta Airlines survey and told if we had something to say we needed to fill it out and mail it in to the service department. If we could have found just one employee in San Diego or Atlanta that cared enough about us and our situation to simply listen to our story we would not be writing this letter today. Honestly, there was not one Delta employee that day that showed any empathy or concern towards our travel plight.

I had to use my cell phone to call your customer service center and speak to a manager over the phone (which was about a 30 minute call so I can’t even imagine how much that will cost). He did take the time to listen to my issue and was at least honest enough to admit there was a processing error in our travel record that caused the original seat assignments to fail. It was something about a plane type change and our seat assignments should have been worked manually but no employee got to the work so it never happened (I’m sure you have notes in your customer records and you can verify all of the details in this letter). As a result, the plane was over sold and we fell into a bucket where we could not be assigned a seat because the seat assignments are cut-off at a certain occupancy level and the remaining seats are used by the agents for some type of flexibility during check-in. Again, I would assume this makes sense to Delta Airlines since I was told that was your policy by one of your managers.

I can assure you this was not from lack of planning on our part and I am now pretty sure it is definitely NOT your policy to NOT issue seat assignments on international flights. Your employees directly lied to us about your policy instead of addressing the actual issue. This error was a result of poor processes and lack of employee ownership within Delta Airlines and one where we, the customers, should not have been penalized.

We paid you money well in advance to handle our reservations as agreed when the tickets were purchased. Moreover, we had a contract with Delta Airlines. You had an obligation to reserve and hold our seats, even if there was a process failure on the part of Delta Airlines. You failed to deliver on your end of the agreement. Therefore, as compensation for an extremely frustrating experience, we would like you to provide us with two international tickets to any location we choose to be used in the next year. Nothing can compensate us for turning our once in a lifetime dream vacation into a vacation nightmare, but we want to ensure that you think seriously about your commitments to customers. Treating them badly, directly lying to them and poor internal processes will only bring you bad publicity and loss of business. I realize you are probably heading towards closing the doors forever but customer service is the basic for any business and it is a critical element to remaining in business. I used to fly Delta Airlines at least twice a month from Dallas to Atlanta for years in the mid 90’s. I honestly thought there was not a better airline out there anywhere. What happened?

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Posted by Anonymous on 2006-05-10:
Did you get to your destination?
Posted by Anonymous on 2006-05-11:
I had the same problems with Delta when they were our contract carrier a few years ago, looks like nothing has changed. I would get an E-Ticket receipt with a seat assignment then go online and pick a better seat but once I got my boarding pass at the Airport it would never be the same. I could write a book of complaints I have with all facets of air travel.
Posted by Traveling Teen on 2006-06-20:
Ok so they made a mistake but that happens, it was just bad luck. You aren't the only one who has had this happen to. So like chill. Atleast you got there. Honestly you don't deserve two free international tickets because this stuff happens and it was jsut bad luck. Lol it happened to me too but you don't see my going all beserk about it.
Posted by familytravel on 2006-07-06:
IT WAS A MISTAKE! OK, whats more important to you. Delta got you to your destination and you had a good trip, so settle down. Yes, I know, sometimes it's hard not to sit next to your companion on the plane. But come on, it's just a seat. At least they didn't do something more horrible like bump one of you.
Posted by joebarone on 2006-07-30:
did you know that once the flight has taken off you can switch seats with whoever you'd like? yup, that would have saved you a lot of frustration...its just a plane ride. at least you didn't get bumped off the flight or lost your luggage. these sort of problems happen with any airline, not just Delta
Posted by Chatoune on 2006-08-06:
I sympathize with you.I am tired of hearing people say that you should just accept things as they are. I edited DELTA AIRLINES NUMBER 1'S WORST AIRLINE (if you care to read it), and I can tell you that there was absolutely no sympathy, courtesy or any savoir faire or business etiquette on their part. I do believe that certain companies should just go out of business, and knowing full well that Delta is well on its way in bankruptcy, doesn't surprise me, and justifies their conduct.Sorry, guys, THE CUSTOMER IS STILL KING!
Posted by No comment on 2013-09-12:
Yes customer service should be #1 you get what you get
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Rudeness to a senior citizen
Posted by on 06/06/2004
WEST PALM BEACH, FLORIDA -- My mother was traveling back to New York from visiting myself and her grandchildren in West PAlm Beach Fl. At the flight 1998 a flight attendant wich was checking i guess before departure , saw that my mom had a small carry on bag with her wich she was placing under her seat, it is one of those small bags that you put your makeup in and neccesary and important objects. The flight attendant immediatly yelled at my mom that the bag was not supposed to be there, my mom tried to say to her ok, i was just looking for my medicine to have it with me incase i feel sick but the attendant stopped her from saying anything at all by saying to my mom, uh uh don't you talk back at me , when my mom politetly and nervous responded i did not get to say anything the attendant responded again rudelly , " You gave me that look " . My mom gave her the bag the attendant placed it above in the bag compartment and left ....MY mom cried throughout the entire trip back to New York because she has never been so humiliated in her life , she was treated bad ,withouth respect and like a criminal. I understand that the entire crew of an airplain must take precautions because of all the terrorists etc , but she did not have to yell and be rude. My mom and I have traveled on Delta airlines for many years and never have we encountered something simular. This happened just yersterday June 5 2204 on flight 1998 seat 2F . She is 68 yrs old my mom and she could have had a blood pressure raise or anything else with her health due to this insident. She refuses to travel again on Delta airlines due to this and I think it is very rude and I will make sure many people will find about this. It is sad and unnessessary for these things to happen. Number 1 if my mom would have been a troublemaker there would have been a very ebarrising moment to all in the aircraft. Thank Goodness my mom was not ,but the passangers next and behind her mentioned to her how rude that was and asked if she was ok. They also felt uncomfortable with this situation. We are supposed to feel comfortable and somewhat protected by these flight attendants and pilots etc not humiliated and embarresesd. The rest of the crew was fantastic and there should be no reason why one particular bad mannered and bad mood person should bring down the respectfully well known Name of Delta . Sincerelly hoping you are able to do something about this although for my mom and I it is hard to forget maybe if this is not repeated you can continue as a good reputable well known airline . Thank you , MAritza Muniz
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Posted by contrarymary on 2004-06-06:
If the rest of the crew was fantastic, why are you so obsessed with this one individual? Just blow off the incident and get on with your life.
Posted by LegalCollector on 2004-06-06:
I fail to see how your Mom was treated like "a criminal."
Posted by justUNbelievable on 2004-06-07:
That was unnecessarily rude and uncalled for, I agree. I hope your complaint reaches the CEO of Delta. Thank you. I will avoid flying with them. In this day and age you would think that an airline would want to go out of their way to leave a very good impression! Yes, don't tolerate rude. Rude enough to leave someone crying is RUDE.
Posted by ChowderHead on 2004-06-10:
What does her age have to do with anything? So she's a senior citizen...so what? Flight attendants should be nice to everyone, not just old fogies.
Posted by Emmanuelle on 2006-01-18:
to anonymous in WPB........
Thanks for sharing your story.....I thought I was the only one to have been so abused by Delta flight attendants.
I too cried all the way back from a European trip after having been threatened by a flight attendant of "having the authorities wait for me at arrival" for asking a question regarding the use of the bathroom.
I was litteraly attacked and harassed by the cabin attendant and when I asked her to please stop,another attendant,who appeared out of nowhere and had not even witnessed the conversation abused and intimidated me to the point I was too afraid to move out of my chair or ask for a glass of water on an 8 hr flight!
This is so disgusting and unfair!
I can totally relate to your horrific experience and can only say that ....I WILL NEVER FLY DELTA AGAIN!
Posted by familytravel on 2006-07-09:
Yup....you dealt with one bad flight attendant. Move on.
Posted by caramel86 on 2007-03-06:
Poor lady, im sorry your mother had a bad experience, thats terrible :(
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Cancelled flight due to missing staff/Awful customer service
Posted by Tennis1986 on 09/06/2009
I'm writing due to a terrible experience I had with Delta flying from JFK to Buffalo. I had a 10pm flight on a Sunday night. The flight kept being delayed until about 12 or 12:15am, each time Delta announcing it due to a reason such as the incoming flight was waiting for traffic so that it could pull up. Then they had to unboard that flight, etc. At about 12:15am they canceled the flight due a missing flight attendant. They didn't realize they were missing someone two hours ago when we were supposed to leave? While I do understand things happen, I don't understand why there was no one there as back up or why the flight wasn't cancelled sooner rather than delayed for two hours only to cancel it anyway. If it had been cancelled sooner, there was a flight to Rochester I would have tried to go on earlier that night.

Once the flight was cancelled and we were told to go to the counter to rebook a flight, I was told by the person assisting me that the soonest direct flight wasn't until two days later, and the soonest flight at all would not get me in until 3pm the next day. This was not even an option for me because Monday was my first day of Dental school in Buffalo, which started at 8:30am. He told me that Jetblue did have a flight to Buffalo that would get in at 8am, but if I wanted I could take what Delta had until I knew if the seat with Jetblue was available. He told me that all I would have to do to be refunded was call Delta and I would be reimbursed for my ticket if I chose to fly with Jetblue instead.

I ended up booking the morning flight with Jetblue even though it costed me close to $200 so I could get to school on time. I went to my first day of class on less than two hours of sleep since Delta cancelled the flight so late and then the hotel they set me up in for the night (which didn't even have hot water) took over an hour to get to by the shuttle system. I had to be back to the airport around 4am told fly home. When I called Delta to cancel and confirm that I would be reimbursed, the woman I spoke with said no. I did not have time to speak with her at the time, so I called back a couple of days later to inquire as to how to get reimbursed. I was told that they could not reimburse me by phone because the airport issued me a paper ticket rather than an e-ticket so I would have to go to the airport to reimbursed. I asked to speak with a supervisor and when I was finally put on the phone with her, she told me the same thing, saying I could either mail my tickets in or bring them to the airport to be reimbursed. She seemed to think that going in was the better option and I did too, being I didn't trust Delta to get my refund to me.

A few days later, I drove a half-hour to the Buffalo-Niagara Airport with my ticket as instructed to request my refund. When I approached the person at the ticket booth for Delta, he looked completely confused about how to issue me a refund and called Delta for support. After waiting for about 45 minutes with the person at the desk, he finally tells me that he can't issue me a refund there and would have to mail my ticket to Atlanta for the request. He said if I didn't hear anything about my refund in two weeks to give Delta a call. There was some sort of conflict because I had bought the ticket over Expedia and flown United Airlines to JFK, so I only needed to be reimbursed for the return portion of the flight. However, the supervisor I had spoken with was completely aware of that situation and if that was in issue with me not being reimbursed at the airport, she should have never told me to waste my time going there! I don't understand why there is such a lack of communication that I would have a supervisor direct me to go to the airport and waste two hours of my time, only for nothing to be resolved.

In addition, the service I received from the Delta representative at the airport was completely unprofessional. While he was on hold with someone trying to figure out how to reimburse me, and wanted to speak with one of his coworkers about an unrelated manner and asked me to hold the phone for him so he could go in the back. This is no way to act with a customer.

A few days later, I called Delta to complain about everything I’ve gone through and was told I had to email Delta and attach a copy of my Jetblue ticket. When I went to the website to do so, I saw there was nowhere I could attach anything so I called back. A different representative then told me I could not put on an attachment despite the previous representative telling me to do so, and that she thought I was wasting my time because she said she doubted Delta would reimburse me. She offered me a $100 voucher towards a future flight. I took it for the time being but they can have it back. I do not want a voucher for Delta because I never plan to fly Delta again!

I called the refunds department 2 weeks after I went in to the airport to find out the status of my refund. A rude woman told me it takes 7-10 business days to receive it. Apparently she couldn't count because it had been 11 business days. I figured I'd give it a couple more days though just incase. I called back a week later and there was nothing known about my refund still. Basically they lost my refund request. She told me I shouldn't have brought it to the airport because they have so much traffic going through there and it's more likely to be lost. Well if I hadn't been instructed by a supervisor to do so I wouldn't have!

Since then, I've been told to fax in my refund receipts I got from the airport. I also called because I didn't want someone telling me again that it was lost. They have told me it will be another 7-10 business days before I am refunded. This is just absurd. They're pretty much holding my money hostage that isn't even theirs because they never provided the service they were supposed to have provided. It should not take this much time and effort to get refunded!

Because of this cancellation, I wasted a lot of time and money trying to resolve the situation. The only compensation I received for this inconvenience was a night at a hotel that didn't even have hot water, and a voucher for a meal that I couldn't use because I flew out of the Jetblue terminal. In order to get home by the time I needed to be there, I had to pay $185 out of pocket to fly Jetblue as well an extra day of parking at the Buffalo airport. Then there were also the hours on the phone and at the terminal. As a student in a doctoral program, time is very precious to me right now, and I don't have time to waste. After all the hassle they've put me through, I'm trying to get back both my refund as well as reimbursement for my ticket with Jetblue and extra day of parking. I wrote an email to Delta five days ago and still have not gotten a response, as well as filed a complaint with the Better Business Bureau. I will NEVER fly Delta again. They take your money and put you through hell trying to get it back.
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Posted by Ben There on 2009-09-06:
What was the value of the flight worth? I see that flight prices start at $49 so you might have come out ahead with the $100 voucher. Also, if this is a United ticket, it might take Delta a long time to process the refund. As for getting reimbursed for the Jetblue flight and the extra day of parking, don't hold your breath on that one. Airline never cover those costs.
Posted by jimworcs on 2009-09-09:
Write a complaint to the DOT. You need to put this complaint in strict chronological order, as it is a big chaotic to read. However, as the delay was entirely Delta's fault you are entitled to compensation and they are just giving you the run around. I would stop dealing with Delta and start going via the DOT. Delta will suddenly start co-operating. Delta are by far the worst for customer service. They are arrogant, huge and don't care.
Posted by tennis1986 on 2009-09-11:
Thanks for the advice. Ben There- no I did not come out ahead because even though my original ticket was about the price of the $100 voucher they gave me, I still had to spend almost $200 to take Jetblue home. Even so, I'm not ever going to use this voucher because I refuse to fly with such an awful company again.

Jimworcs- If I go to DOT should I try to pursue not only that I get my refund (which supposedly I should get by the end of next week, but I'm not holding my breath on that one), but that I'm also compensated for further expenses (taking a different airline home, parking, etc)? I don't want to waste anymore of my time, but it should not take over a month to get a refund, and it's ridiculous that every person I talk to at Delta tells me something different, making it take so much time and effort just to get a simple refund for a cancelled flight. I feel like they owe me for all the loops they've put me through, even if it's not standard practice. But if there is no way it will ever happen, even if I go to DOT, then I'll just worry about the refund.
Posted by Ben There on 2009-09-11:
Talking to the DOT will not assist you in getting your Jetblue and parking expenses paid. I am not suggesting that you don't file a complaint with them, but Delta gave you a hotel and booked you on a flight the next day which is where their responsibility ended. You made the decision to purchase a Jetblue ticket (an airline that no other airlines work with), and if airlines started paying for an extra day of parking, babysitting, pet boarding, DVD rental, etc..., then tickets would cost a whole lot more than $100. Showing up late is just a risk we all take when traveling and we should be prepared to take on some unexpected expenses if we can't make it home on time. The airline's responsibility only goes so far.
Posted by tennis1986 on 2009-09-11:
Maybe Delta's responsibility does not go beyond giving me a place to sleep and getting me home, but they do have a responsibility to give me a refund in a timely manner without putting me through a million loops and turns trying to get it. They didn't provide the service, therefore it's not their money to keep. I have literally spent hours and hours trying to get my refund. Delta needs to take responsibility for making this such a difficult process.
Posted by Ben There on 2009-09-11:
I agree that the refund should be in a timely manner. That said, many companies including airlines say that refunds can take up to a month, 4-6 weeks, two billing periods, etc... The first thing everyone says is "it only takes them a second to take my money"... Timely is relative...
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