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Dick's Sporting Goods, Inc.

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45 Reviews & Complaints
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Don't Waste Your Time Shopping Here
Posted by Blaze2200 on 04/03/2009
CUMMING, GEORGIA -- I decided to purchase a shotgun at Dicks. I filled out the paper work for a background check. I shouldn't have had to do that to start with because I have a carry permit but the salesman said it was store policy. He came back and said the computer system was down and that it would take a couple days and he or someone from the store would call me when the background check was approved. I waited Two weeks then gave up. during this time I purchased another gun at a local gun store in my town. ( it took 5 minutes and no background check, since I have a carry permit).

I waited another week and went to Dicks today. I asked the clerk to check on the status of my paper work. He said he couldn't find it and that it probably had been shredded. This Kid was the worse sales clerk I had seen in a long time, terrible attitude and acted like he would rather be somewhere riding a skate board than working a real job. (very immature and unprofessional) I thanked him for keeping me informed on the status of the background check. And informed him that they just lost a customer.

I purchase a gun last year at Walmart, before I had my carry permit. it took a total of about 15 minutes for my background check and purchase all total.

Apparently Dicks doesn't care about selling guns at all. If they did, they would not require the background check for people who have already been through one. Not too mention the fact that they couldn't pick up a phone and keep me informed about the progress of the background check. Dicks could have made an easy sale, even after waiting a week I was still will to make the purchase. but after three weeks and no phone call plus missing paper work, and the attitude of the clerk, I'm finished with Dicks. I have friends who have had similar experiences at this same store In Cumming Ga.

Glad I'm not an investor in this company!
     
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Posted by madconsumer on 2009-04-04:
"Apparently Dicks doesn't care about selling guns at all."

aparently, they follow state laws. why such a hurry to buy a shot gun?
Posted by jktshff1 on 2009-04-04:
Gun purchasing is like a hardware store. It's always better to use a "local" dealer. Little more money, maybe, but better service.
Nope mad, not state laws Georgia has only 2 laws (and those have to do with "straw" purchasing and furnishing a handgun to a minor) that regulate the purchasing of firearms. All other purchasing laws come from Federal law.
Posted by blaze2200 on 2009-04-04:
reply to madconsumer
Im not in a hurry to buy a shotgun. If you read my post it said I was willing to wait, And Its not a state law!
Know your facts before you post.
Posted by Anonymous on 2009-04-04:
Blaze, don't take it personally. Some people on this site have a holyer (sp) than thou attitude. I do not know the in's and out's of buying a gun (because I do not have the need for one) but the customer service you received wasn't what it should have been. Did you contact the management at the store or their corporate office? I am curious to know what the explanation was or if they even had one.
Posted by DebtorBasher on 2009-04-04:
I can understand your frustration...however, anything could happen with a person between the time they get a permit and the time they buy a gun. Though you have nothing to hide, it's best for them to be safe than sorry. I don't know how long a permit is good for, if it expires or if it's a one time thing...but I can't see where a background check would be of any harm...maybe a bit inconvenience, but I can understand the need for them.

As for the clerk, yes, he should have been more professional.
Posted by Anonymous on 2009-04-04:
blaze, it does sound like a case of people not caring too much about their job, or even the ability to do their job. I would definitely pursue an answer, like John suggested. Good luck.
Posted by BokiBean on 2009-04-04:
Dick's just dropped the ball. How hard would it be to plug in background checks and get back to the customer after the computer came up?
Posted by Anonymous on 2009-04-04:
Many yrs ago I knew this guy who came home in the middle of the afternoon to find his wife entertaining a male friend. They didn't hear him come in. He left, drove down to the hardware store and bought a gun, then went home and broke up the party.
I can understand the need for a waiting period.
Posted by Anonymous on 2009-04-04:
Believe me, I understand the need for a waiting period. I'm a little confused though. (what else is new?) If a person already has a permit for a gun then they still have to go through the waiting period?
Posted by DebtorBasher on 2009-04-04:
Why not John, they could have commited a crime that would prevent them from buying a gun after they got the permit. That's why I asked if a permit expires or if one permit allows a person to purchase a gun forever.
Posted by Anonymous on 2009-04-04:
DB, permits of any type generally do have an experation date and are valid until that date or revoked. Thats why I asked. Pulling permit information in a computer and validating it should not take a long time.
Posted by DebtorBasher on 2009-04-04:
Thanks for answering John..but what if someone gets a permit 3 months ago, then commited a crime two months ago. That would show up on a background check which wouldn't have on the first one that got them to permit.
Posted by Anonymous on 2009-04-04:
See up there at the top of the review where 'Dicks' is highlighted in blue?
I'm scared to click on it...
Posted by DebtorBasher on 2009-04-04:
LOL...I'LL DO IT!
Posted by DebtorBasher on 2009-04-04:
Ahhhhh ... gosh... darn! It only "brought up" other reviews on the store.
Posted by Anonymous on 2009-04-04:
Whew! I wasn't sure what would pop up.
Posted by DebtorBasher on 2009-04-04:
Now you owe me one!
Posted by Anonymous on 2009-04-04:
DB, the permit would then be revoked. When a person has "entered into the justic system" because of a crime, it s reported to all agencies. I have a hard time believing that a permit would not be revoked and be left in good standing. Pull up the permit (make sure it is still valid)and then provide the customer with the desired product. There are a lot of "what ifs" in this post. What if Dicks did the right thing and provided good customer service which is what this review is suppose to be about.
Posted by DebtorBasher on 2009-04-04:
Ok Gotcha John! Thanks!
Posted by blaze2200 on 2009-04-04:
This post wasn't supposed to be a debate about gun rights.
It was to inform the public that Dicks dropped the ball five times.
1st with their store policy
2nd They never called as they said they would
3rd apparently they never did the background check
4th The attitude of the clerk I talked with on my second visit
5th is shredding the paper work.
This store is in the state of Georgia,So there is no waiting period, which makes that debate irrelevant.
I knew I could go anywhere else and buy a gun that day, but it was a good price. so I went along with their background check and waited.
I just believe they are hurting themselves, with this store police of doing a background check on people that already have been through one. People don't like to wait if they don't have to.
And also they really need some better motivated people with better attitudes, who can follow through and get the job done .
Posted by RestaurantGuy on 2009-04-04:
My question is why waste your time going back to Dick's in the first place if you had already bought your shotgun somewhere else. I wouldn't waste my time driving back to the store to ask them about the status of a background check when it didn't matter to me as I had already bought the gun. But then again I would NEVER buy a shotgun. I am a 9MM guy myself. More accurate than a spread shot and I wouldn't buy it at a national sporting goods store just for the reason you posted.. bad service. Give me the local guy anyday
Posted by DebtorBasher on 2009-04-04:
I would never buy a shotgun either...I've got my Evil Eye and it never misses it's target! LOL!
Posted by RestaurantGuy on 2009-04-04:
DB I will put my 9mm against your Evil Eye... I think I have about a 20% chance of winning that one.. ok maybe a 10% chance but tonight I'm feeling lucky! LOL
Posted by DebtorBasher on 2009-04-04:
LOL! 10% huh? I like a man with confidence!!!
Posted by RestaurantGuy on 2009-04-04:
It's the Crown Royal talking.... as I said you feel lucky tonight... well do ya... cuz I am now 12% sure LOL
Posted by DebtorBasher on 2009-04-04:
You said YOU felt lucky tonight.
Posted by jktshff1 on 2009-04-05:
Blaze, yours is a valid complaint. I have a couple of dealers I work with locally. I have never even looked at the guns at any of the large retailers.
As for the laws, guys, most states have their own sets of laws
here is a link: http://www.nraila.org/GunLaws/#?st=TN
I would strongly suggest that you check out where your state stands.
Posted by DebtorBasher on 2009-04-05:
Your Fourth Star is just around the corner, JKT!
Posted by Anonymous on 2009-04-05:
Rumor in the forums is that stars are meaningless DB.
Posted by DebtorBasher on 2009-04-05:
To those who got theirs by cheating, yes they are meaningless....for those of US who got them honestly, they do mean something. We know who they are.
Posted by Anonymous on 2009-04-05:
Who is 'we'? Who is 'they'? Who the heck am I?
Posted by blaze2200 on 2009-04-05:
response to RestaurantGuy
My post doesn't say I have already bought a shotgun.
A few of you should really learn to read and understand what you are reading,before you start jumping to conclusions and responding to a post
Posted by jktshff1 on 2009-04-05:
response to blaze, by reading your post, the average person would reasonably guess that you had purchased a shotgun at a different location.
You need to learn to post a clear and concise statement before you go ranting about what people need to learn and understand. Maybe if you had been clearer in the post, the misunderstanding wouldn't have taken place.


Posted by Anonymous on 2009-04-05:
I thought the post WAS clear and concise. He said he went to another store and bought a gun--not a shotgun. Why do people always try to cut down the OP's? I don't get it. Assumptions seem to be the name of the game as I see it.
Posted by jktshff1 on 2009-04-06:
kia you notice I did compliment the op in a previous reply, but the comment, "A few of you should really learn to read and understand what you are reading,before you start jumping to conclusions and responding to a post" by the op was not necessary.
Posted by Anonymous on 2009-04-06:
jkt, I notice that many of the "regulars" on this site make statements that are not necessary. You certainly cannot deny that. If someone posts a complaint and someone reads something into it, then I "guess" that's the reader's fault, not the poster's. I thik the op made a valid point in his statement. I know mine won't be the popular answer, but, hey, I am just being honest.
Posted by Anonymous on 2009-04-06:
KIA is right. The topic went off course onto speculation about permits, gun laws, etc. I'm guilty of having done that as well, but this one went way off course. The topic was to have been about bad customer service from Dicks. I think the OP has a valid complaint.
Posted by Anonymous on 2009-04-06:
This was a very helpful review. The OP should contact the retailer's corporate office to determine if the delay was due to staff incompetence, equipment failure, or some other factor. Dick's is 100% free to implement whatever policy they like on selling guns, ball bats, or snorkels. Consumers are equally free to shop elsewhere if they disagree with those policies. (VH)
Posted by jktshff1 on 2009-04-06:
Wait guys, I AGREED that the post was a good post "Blaze, yours is a valid complaint" and still do. The permit & gun laws were brought up because of the questions regarding the waiting period, and were valid questions from someone who doesn't know the laws regarding gun sales.
The link I gave provided those people an opportunity to educate themselves about their particular state laws, which is relevant to the post.
This site is partially about educating people and answering questions about various issues that come up.
Posted by Anonymous on 2009-04-06:
Well said, jkt. It was a 'teaching moment' and your response was appropriate. There is also a wealth of general firearms law, CCW, purchase laws, etc. info at concealedcarry.org They also have a lot of good links for training, etc.
Posted by Anonymous on 2009-04-06:
jkt, I was not questioning any helpful info you gave out. That was never brought into question.
Posted by jktshff1 on 2009-04-06:
no problem
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No Sweat Protection Plan is a SCAM
Posted by Rlwinma on 05/15/2011
NATICK, MASSACHUSETTS -- The No Sweat Protection Plan is a money making scam!!!
The salesman convinced me to buy my son $99 sneakers by telling me that "for an extra $11.99" I can get a protection plan that "will cover even normal wear and tear with no hassles." He explained that I'd be able to get another pair of sneakers within a year and therefore I'd get 2 sneakers for the price of 1!!
I NEVER buy warranties ~ ever! But this guy was so convincing, I actually believed him.
Well ~ six months later I attempted to put in a claim. The online claim shows you a drop down menu where you can choose what is wrong with your product. Well, apparently the description I chose was not a valid reason for replacement. So, I tried again, and the 2nd time it rejected me because I had "already submitted a claim within 30 days! " It gave me a phone number to call. So I called. The young lady on the phone was extremely business like and cold. I explained the situation and she said "replacement is only covered for manufacturer defects." I said, "I paid an extra $11.99 for you to tell me that...." I asked her "Wouldn't manufacturer defects be covered anyway?!" She said no. I said, "So, if I didn't pay the $11.99, manufacturer defects are not covered?!!" Then I explained to her what I was told in the store. She told me I should call the store and let the manager. I was getting absolutely no where. I told her my friends would be so happy to hear about my experience... and she said, "that's great... have a nice night!"

I happen to know that they discontinued this "coverage" at Dick's Sporting Goods in Natick, MA. Gee I wonder why!!!
Bad P. R. ?
Bad Service ?
Lying Salesmen?
Thanks for nothing Dick's. Hope you enjoy my $11.99.
I won't be suckered again. I knew it was "too good to be true."
     
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Posted by Venice09 on 2011-05-16:
I'm not surprised they didn't honor that warranty. It would have been nice if they refunded your $11.99, but at least they did away with it, probably for the reasons you mentioned.
Posted by trmn8r on 2011-05-16:
This sounds like an odd "extended warranty" in the first place - but it isn't like you are getting 2 for 1, it's like getting 2 for 1.2. I agree that you were sold a story by the salesperson. He must have looked at it, and come up with his own way of selling it.

I agree with Venice, it would have been nice for them to refund the $11.99, and it is great that they eliminated this money maker from their offerings.

What was the description that you had hoped would merit replacement?
Posted by Bill A on 2011-07-19:
I bought this plan for a pair of $89 Niki's which I wore out the sole after about 6 months of heavy use. I called and told them they were discolored, they sent me a return mailing label, and 3 weeks after I sent the sneakers back I received a Dicks gift card for the full purchase. Frankly it could not have been easier.
Posted by wanttohelp on 2011-07-27:
I am contacting you on behalf of Dick's Sporting Goods Customer Service. Please contact our office so we can further assist you with this Coleman stove at 1-866-677-4771 (Monday - Thursday: 8am-6pm(ET) and Friday 8am-3pm (ET). Please ask for Jean.
Posted by wanttohelp on 2011-07-27:
Sorry for the previous error. I am contacting you on behalf of Dick's Sporting Goods Customer Service. Please contact our office so we can further assist you with this footwear replacement plan at 1-866-677-4771 (Monday - Thursday: 8am-6pm(ET) and Friday 8am-3pm (ET). Please ask for Jean.
Posted by Lynn on 2011-11-21:
I purchased the plan as well and it was great! They refunded the entire cost of my son's running shoes via a gift card that I can use for anything. I had also lost my original receipt and it was no problem. Will definitely purchase the plan again.
Posted by HonestForSure on 2011-12-08:
They discontinued the plan on shoes exactly for the reasons of the post. Anything to make an extra buck off of the inwitting consumer. So many other examples - you can buy a "replacement plan" for a pair of binoculars for 1 year. 2 problems here - you're only covered if it doesn't "work, " damage not included, and it already comes with a 1 year warranty. Uh, how will this product "not work" if not damaged?????. On and on, so many deceptions. Sad commentary on the state of retail businesses that offer "plans" such as these.
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Merchandise Credit vs Gift Card
Posted by Choirqueen on 12/08/2009
My son and daughter in law bought my birthday gift from Dick's on May 21, 2009. Unfortunately the gift did not fit and when I went to exchange the gift, with my gift receipt from Dick's seven days later, they did not have my size. The cashier said I could either have the cash or get a gift card. I took the gift card option. I wrapped the receipt around the card and did not try to use it until yesterday when I got an e-mail from Dick's and noted that there was a one day on-line sale. I found something that I wanted to purchase and took out my "card". When I went to put in the info, I was asked for a pin number. Since there was not a pin number on the card, I called the customer service number. That was when I found out that I was given a merchandise credit (MC) instead of a gift card and that the MC could only be used in the store since the on-line site is run by a different company. The customer service people I spoke with from the web site were very nice but I was told there was nothing they could do and to call the store and they also gave me the corporate customer service number and suggested that I call them. I called the store was told that I would have to go to the store. Today I did follow up and call Dick's corporate customer service. The person with whom I spoke, Mary Jo, was rude, argumentative, talking over me while I was talking, would not let me speak with a supervisor when I asked to repeatedly, and ultimately hung up on me. When I called back, spoke with Michele, who when she found out that I just spoke with Mary Jo, behaved in the same fashion. In the current economical crisis that we are in, I cannot imagine any company going so far as to alienate a customer then Dick's did.

Not only will I not shop at Dick's, I requested that I be taken off their e-mail list, but I have requested that my family not buy anything for from Dick's again. Dick's has lost me as a customer and although I am but one person, if this is how Dick's treats their customers, in time it will have a ripple effect and they will lose others.
     
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Posted by Anonymous on 2009-12-08:
Yeah, your actions will probably put them out of business, not! I understand how people can be upset with their legitimate complaints but the rambling about the economy, telling all your friends, posting on all complaint boards, and calling the BBB will do nothing.
Posted by PepperElf on 2009-12-08:

this whole issue with the in-store card and the online-card being two different creatures will bring them to financial ruin.

this small company won't last another 6 months.
Posted by jktshff1 on 2009-12-08:
betcha your son and dil feel real good about the gift.
Posted by choirqueen on 2009-12-09:
I understand that I am but one person, but I am sure that many others have run into one of the two issues that I have brought up. The fact that the on-line site and the store site are two different entities is a major problem, they are not interchangeable. I was only bringing up the economy because now more than at other times people are tending to be careful about their spending and where they are doing it. There are many sporting goods stores both concrete and on-line to choose from.
Posted by ME! on 2012-12-24:
I'm having the SAME problem, there's even a number to call but they can't fix it either and the store doesn't have my size, ugghhh
Posted by Beverly on 2013-01-01:
Just went through the same thing. Spent hours yesterday running to 3 stores (all an hour from my home) as each store told me the next one had it. The last stop they looked online, said they could order it n ship it to my house. But the item wasn't even available online. Took what I THOUGHT was a gift card. Found the item online just this morning, only to find I couldn't use this merchandise credit. I have to drive back to a store n get a gift card. Absolutely ridiculous. I too am done with Dick's and will tell everyone I know!!!
Posted by Hank on 2013-02-11:
I am dealing with the same problem. It appears from the dates of these comments that no action has been taken to resolve this complication over the past 3 years.

Considering the limited in-store selection when compared to the website, it is very frustrating to not be able to use the merchandise card online. I am stuck with a merchandise card that I can't use for the product I want.

Having a physical location has a lot of benefits, but the physical store/online store relationship should be streamlined.

If you know there's a wider selection online, then why would you choose only from what's offered in-store? (Furthermore, why not use Amazon, etc. where you almost always find a better deal?)

Once I spend this "in-store only" card, I will probably not be back to Dick's for quite some time.
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StarStarEmpty StarEmpty StarEmpty Star
Sham Promotion Excludes All Products; Sells Used Products As New
Posted by Soaring Consumer on 03/26/2014
The first pair of shoes I received.
The first pair of shoes I received.
SANFORD, FLORIDA -- On March 2, 2014 I was searching different websites for shoes I liked and found one on the DicksSportingGoods.com website. Toward the bottom of the page I saw a box that stated that I could sign up for their email list and receive 10% off my purchase. I received a confirmation email to click a link to follow so that the discount would be applied automatically. Below it was a small notation "exclusions apply" but no further details. When I proceeded to the checkout no discount was applied to my order.

When I called Dick's customer service I was told that the reason the 10% was not applied was because my product was an exclusion. The representative told me to go to the bottom left and click the "Promo Exclusions" link. This is the link:
http://www.dickssportinggoods.com/shop/index.jsp?categoryId=12312192&ab=Footer_Know_PromoExclusions

On this page, it lists practically EVERY SINGLE BRAND OR PRODUCT TYPE that the company sells as an exclusion! Essentially this make their promotional discount offers false advertisements and works of fiction.

As Dick's still had the lowest price on the item I wanted, I went ahead and placed the order. It shipped via UPS Ground and I received it on March 4th. When I opened the box I was absolutely flabbergasted as to what I received, a heavily ravaged, stained and smelly pair of shoes with the pads severely worn down! It was obvious that these were someone else's used pair of shoes.

I called Dick's customer service and they arranged a return label and shipping of a replacement set of shoes. They assured me the new pair would be checked out and the condition would be verified before it shipped out. The new pair arrived on March 6th. These shoes, while obviously in better condition than the first one, still had obvious signs of use, scuff marks, grass stains, flex marks, and no paper packaging. These were obviously not new.

I called Dick's customer service again and they issued another replacement order. On March 8th I received an email stating "At this time we are unable to accommodate a reshipment because this item is out of stock in an appropriate condition" and that once they have received the item back that a refund would be issued back to my credit card. Despite this, Dick's website has continuously indicated every day that it was available in my size in-stock for sale. The email also noted that I would be given a 25% discount off of my next order for the inconvenience.

Through the UPS prepaid return labels, Dick's Sporting Goods received the first bad pair on March 11 and the second one on March 14. After not receiving any confirmation from Dick's regarding the refund to be issued I called Dick's on March 18th and was told that refunds are issued fourteen business days after a return is received and processed, something not stated in the March 8th email. He told me he would escalate the refund request to the credit department but the process takes 1-5 business days and it may not be approved. However fortunately I finally received the refund back to my credit card on March 23.

The customer service representatives were very friendly and helpful to the best of their ability, however I am very disappointed not just because of the blatantly dishonest marketing practices that Dick's employs, but also that they are also are allowing used products to be shipped as substitution for new products, and are continuing to offer said products for sale despite knowing and acknowledging that they are not available in an appropriate condition for sale. This left me without both my money or product for 20 days. Also when I decided to try buying something else, my promised 25% discount was nullified by their infinite exclusion list. I will definitely avoid shopping at Dick's in the future.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
No Sweat Protection Coverage is a Scam
Posted by Mgdolezal on 12/18/2013
WOODBURY, MINNESOTA -- I purchased a Clam Bigfoot XL6 portable Ice Shelter from Dicks in January. After the clerk explained the "No Sweat" protection plan, I figured it was a good idea to have something like on a piece of equipment that would be used in cold conditions. When I asked what the manufacturer warranty was they explained that it covered manufacturer defects only. I figured why let there be any gray area on getting a replacement if it breaks when I'm using it in the 1st year. So I bought the 1 year coverage for $59.99 (it cost $399.99). After only 3 uses, two of the pockets that the frame poles are braced in tore through the fabric. This happened on an ice fishing trip to LOTW where we needed this shelter...and we couldn't use it. So when I got back home, I called the "No Sweat Protection" number. The representative on the phone was like talking to a robot. He informed me I needed to call Clam direct and they were responsible for the claim. Here's the kicker, he told me that they'd deal with the problem after the 1 year manufacturer warranty had expired. This would've been the same day the "No Sweat Protection" ran out. So basically Dick's sold an extended warranty they knew would never have a claim against it. Now I'm leaving messages for Clam to figure out how I need to handle the claim. This is ANYTHING BUT "NO SWEAT". At this point, I can't see myself giving Dick's Sporting Goods any of my business and I hope this post saves some people from getting scammed by the extended coverage. DON'T BUY IT.
     
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Posted by nikalseyn on 2013-12-20:
First of all, these "extended warranties" or "protection plans" are never worth it and only serve to enhance the bottom line of the guy's selling them, in this case mainly Dick's(appropriate name).

But, now you have figured out the scam. Pretty neat, isn't it? Pass the word around about Dick's. By the way, most of us sportsmen no longer shop at Dick's after what they did to those who ordered AR15s from them only to have Dick's arbitrarily cancel the orders after the Sandy Hook shooting---in an apparent attempt to gain favor with the anti-gun crowd. Best not to shop there.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Order Was Processed Then Cancelled Without Notifying Me.
Posted by Gabadamovic on 12/18/2013
MERRILLVILLE, INDIANA -- I placed an order online and received confirmation that my order was placed and processed. I called 15 days later when my package never arrived. They said it was cancelled because they no longer had it in stock. I was never called or emailed. The customer service representative was rude and simply said what do you want me to do about it. I wanted my nephew to get a Christmas present..... I will never shop online or in a Dicks Sporting Goods store again. Rotten Service.
     
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Posted by nikalseyn on 2013-12-18:
Dick's has a nasty habit of cancelling orders as it wishes. They did this a few months ago in the wake of a school shooting when they arbitrarily cancelled customers orders for rifles. They do not deserve anyone's business. Try Gander Mountain or Cabella's or even Dunham's. Much better experience.
Posted by Cwazychicken on 2013-12-18:
Online websites, especially during the holidays, are a risk to shop at. A lot of orders go through but in the end, only the first people who ordered them get their order shipped. The rest either cancelled or backordered.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
No Sweat Protection Plan - A Complete Scam
Posted by Jennyc5854 on 11/15/2013
CHERRY HILL, NEW JERSEY -- I purchased a Camelbak, which I could not be happier with, & in my travels, the mouthpiece fell off & was nowhere to be found. I called Sweat Protection that, at the time, I felt grateful I had purchased and had been sold to me (I mean, really, really, sugar on top, sold to me) by the Dick's check out staff member. He told me that, while he loves his Camelbak, their bladders can often break from a lot of use & to replace them is quite an expense (compared to the original purchase) and, therefore, I should buy the ~$8 protection plan, which will cover anything needed for the bladder. So, getting back to the lost mouthpiece…I call Sweat Protection regarding my lost mouthpiece & am told that, nope, it doesn't cover lost or stolen parts so, sorry, I am out of luck. Then, a few months later, the bladder breaks (I use it a lot - this is NOT a complaint about Camelbak). I call back again & am told by a Sweat Protection rep, that LO AND BEHOLD, Camelbak itself, has a LIFETIME warranty (which was NEVER mentioned to me by Sweat Protection in my first call), so until their warranty is over (lifetime warranty, mind you), their warranty would not be in affect. Are you kidding me???

Now, I am not one to write a review but this is deception at its worst. Granted, $8 deception, but still, someone is making money off of hardworking people that are trying to quench their thirst. I mean, seriously, why in the world would I buy a protection plan for a product that has a lifetime guarantee?? Oh, maybe because the sales man at Dick's completely mislead me. Anyway, I filed a claim with Camelbak & it couldn't have been a more simple & easy process online. I also call Dick's Sweat Protection & tell them this story &, while the representative "really understands my frustration", they can only refund me back a pro-rated amount upon receiving a written & mailed LETTER along with my original receipt FROM MONTHS ago, which I clearly do not still have. I can go through the process of getting another receipt but, seriously, it was less than $10 (and after being pro-rated, is what? $4?) so I'm certainly not going to jump through these ridiculous hoops for such a minimal amount of money.

So, in the end, I am enormously happy with Camelbak, but will never shop at Dick's again because I think they now lack all credibility and clearly could care less about their customers & care more about $8 than being honest with their patrons.
     
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Posted by Claude B on 2013-11-15:
Hi Jennyc5854,

We issue and manage the No Sweat Protection Plan for Dick's Sporting Goods. It doesn't sound at all like you had a great experience. I can assure you no deception was intended. Our company relies heavily on consumers' word of mouth, so deceiving customers is clearly not something we do.

We want to make things right. Please email your name and the phone number you used to register your Camelbak to help@newcorp.com. We'll have someone look into this and get in touch with you.

Thank you!
Posted by nikalseyn on 2013-11-15:
For the small price of $8 you learned a valuable lesson: never buy any of these "protection plans" or "extended warranties", etc. They are rarely worth the money. And, as you found out, are just a way for the company and the warranty people to make extra from the sale. Now you know.
Posted by trmn8r on 2013-11-16:
I don't believe this is deception. I would guess simple ignorance. I have dealt with some Dick's employees, and there didn't seem to be a lot of hot flame to the candle. I never, ever, buy extended or any other kind of warranty, except I bought a certified preowned car and paid extra for that classification. I made one claim and got about half that premium back.
Posted by Pete on 2013-11-16:
I'm not sure if any warranty covers lost parts - that is the buyer's responsibility.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Lifetime Warranty on Walter Hagen Golf Shoes Is a Scam
Posted by GeorgeR on 08/31/2012
SYRACUSE, NEW YORK -- Dick's ran a "Lifetime Dry Feet Warranty" on Walter Hagen golf shoes. Since I generally play golf in the morning this sounded very intriguing to me, so I went down to the store. I first spoke to the salesman - he verified the story. So I asked what I had to do to get replacement shoes when they leaked. He said "...just bring the receipt and the shoes in and get new ones....for your lifetime....no paperwork". I said, this is too good to believe, can we get the manager to verify that position. He said sure. The manager came over and verified the position. I said sold, I don't care how much they are with that warranty and Dick's and Walter Hagen standing behind it. In the sell mode I believed them.

Needless to say they leaked...I took them back...they gave me new shoes. Then these leaked ... I took them back. Dick's refused to give me replacements. They gave me an address to write to corporate. Corporate verified the position and a cold woman followed up with a phone call.

They then claimed that the warranty was only on the lifetime of the first shoes.

In small claims court Dick's produced a warranty that said the lifetime was for the life of the shoes. But they did not say that warranty was in the store, available to me and in effect when I purchased the shoes. But the ruling went for them.

I found out that Dick's purchased Walter Hagen between the first and the second time that I went for replacement shoes. Surprise ...surprise.

Do we need to get together on a class action suit??
     
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Posted by CowboyFan on 2012-08-31:
If a warranty is too good to believe, it is. If you think you have a great warranty deal like this, at the time of purchase send a letter, certified return receipt, setting forth what the salepeople told you, your understanding of the warranty and giving the store 20 days to respond if they disagree. Then they will either dispute the warranty right away, or you will have had some evidence in court about what you were told.
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Fraudulent And Unethical Business Practices
Posted by Troy.anderson14 on 12/08/2011
ESCONDIDO, CALIFORNIA -- I had a horrible experience at Dick's When I made my Black Friday purchase, the cashier told me I had earned a $20 gift card because I had spent $100 or more. Cool! I just had to return on 11/28 to get the gift card. See also said I could return and re-buy the purchase and apply the gift card toward it. When I returned, the manager said the cashier had given us the wrong information (she said it several times to my wife and I when we made the purchase). We had to spend $100 before tax; we spent $99.92 before tax and after coupons. I was furious and they refused to do anything about it or honor their word. After sending out several emails because I could not get a hold of anyone at the corporation, and contacting the Better Business Bureau, the district manager for the San Diego area, John called me. He was very apologetic for the total lack of customer service received and for the inconvenience. He offered me a $50 gift card without me asking, and asked it that would make things right. I happily accepted. He also said that someone from corporate would be contacting me who also got one of my emails, and that they may also do something to remedy the situation. His offer was totally independent of theirs. Their "customer engagement manager" offered me $20. Well... I got the $20 one, but the $50 gift card never arrived, even though John took down my personal information. I email him and rather than him responding, I got an email and call from the person at corporate. She basically said: John spoke too quickly and we cannot send you the $50 gift card, your troubles are not worth that much. I argued with her but she refused to stand by the company's promise. They lied to me again, even when trying to remedy another situation that came about because of their dishonestly! Well, I am alerting the newspaper, using social media, telling the local little league (I am on the board), and everyone I know (you know a lot of people in a city after you father is a city official for 42 years and you're born and raised there) - they will lose far more than $50. Bad business. But, you mess with the bull, you get the horns.

PS - when I called John back to discuss with him, he hung up on me.... Sport Chalet here I come.
     
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Posted by unhappy999 on 2011-12-08:
Is does seem you were given incorrect information. First of all, you didn't spend the 100 to get the 20 gift card to begin with, you were close but that doesn't matter. If you did earn the 20 gift card, you could not return later and return everything and rebuy it and use the gift card to get your items for $80. The purpose of all the gift card deals is to get you back in the store to buy more things with the gift card, you can not use it to pay down the purchase that earned you the gift card in the first place. I don't know why when you called they would give say they would give you a $50 gift card for your trouble and then a $20 gift card. Sometimes clerks give our wrong info but it doesn't mean you're going to get $70 in gift cards for your trouble. You can tell everyone you want but its not going to make a dent in their business. I don't see where you are entitled to anything extra.
Posted by trmn8r on 2011-12-08:
I agree with the first post - the concept of "rebuying" is completely foreign to the common sense interpretation that the goal of the gift card of $20 for $100 purchase is to have the customer buy more stuff. Not the same stuff - the cashier was likely way off on that one.

$50 for this sounds extreme to me - I don't know why the district manager offered that either. Yes, you were inconvenienced and their customer service needs some serious tweeking. This reminds me just a little of Dell CSR's promising me time and again during many calls to resolve a problem that they were emailing me a coupon but ultimately I never received a single one.

If this had happened to me, I'd never darken their door again the same way I never intend to do a speck of business with Dell.
Posted by CowboyFan on 2011-12-09:
I don't see any indication of fraud, dishonesty, or lying, which makes the OP's position incorrect. The rule is one must spend $100.00 before taxes, this the op did not do. The clerk may have been mistaken, but do we really believe that the company intended to defraud the op? The computer may not allow a gift card if the amount is not enough, regardless of how close.

Likewise, just because someone promises something, does not make it a lie when they subsequently cannot do it for whatever reason. Who hasn't promised to do something they later could not do, that does not make us liars. The op got a $20.00 card which he had not earned since his purchase was under the limit, but he still complains.
Posted by Anonymous on 2011-12-09:
Good review! Agree with unhappy and Trm. I've never had a business tell me I could return items and repurchase them to use a promotional discount/gift card earned for spending the $ in the first place.

Sounds to me like this Dick's has no idea what they're doing and you'd be better off taking your business elsewhere. Nothing worse than being told something by a "Manager" only to find out later they were wrong, too.

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No Customer Service, Rude Salesmen
Posted by Huntclub129844 on 11/12/2011
OCALA, FLORIDA -- On 11 Nov 11, I was at the Dick's store in Ocala Fl. I was looking at the R 11 driver. There was no one in the golf dept. There was a demo club there and I began to hit it in the golf net. A man, dressed in shorts, gruff looking, beard asked it he could help me in a stern voice. I told him no that I was just looking. He again said " can I help you" I again told him no thinking maybe he is just hard of hearing. I did ask a question about the club and he had no real answer, he again asked if he could help me. I asked him what part of no not at this time does he not understand. He said I was in a restricted area and had to be supervised while there. ( who and what was he ) I was becoming very irritated and said that he should become more polite and get some customer service. I told him that Golf Smith does not act or say the things he did to me and maybe that is why they sell more clubs. He said I should then go there. With all the people looking for work, you should be able to to better that this person. and yes I did go to Golf Smith later in the day and I did buy an R11 Driver from them.
     
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Posted by Anonymous on 2011-11-12:
Granted, the employee may have been a little "rough" around the edges, but he was probably just doing his job. You were swinging a golf club with a projectile (golf ball) INSIDE a store. Those are restricted areas and do require supervision for safety concerns.
Posted by clutzycook on 2011-11-12:
Was there a sign posted that mentioned that it was a restricted area. Dicks was probably setting themselves up for trouble by leaving an area like that unstaffed with the club within reach.
Posted by jktshff1 on 2011-11-12:
This is another example of an employee just "doing their job" by the book, rather than in a competent and helpful way.
Posted by Anonymous on 2011-11-12:
Yeah, you leave a club out for people to swing with, then complain that I swang, well, you lose. Despire the fact that so many people on this site say you are wrong, you are right huntclub. Bad form for Dick's, and, being a golfer myself, I will join you in forgeting them. Too many others out there!
Posted by Old Timer on 2011-11-12:
Dick's took over our local big box sporting goods store some time back. I have gone in once since the switch. Now there is no help on the floor, the help that you can find is over worked and hate even being there. I found a small golf shop only a mile away that has better prices and knows me by name when I go in now. Pro V's are $10 a box less than Dick's. Yep, they got my business.
Posted by Anonymous on 2011-11-12:
We only have Big-5 and Golf USA to choose from locally.
Posted by onlooker on 2011-11-13:
Were you to have hit anyone : a child - quietly standing beside a parent, running amok as parents tested out the snowshoes - so we have 'lost a potential genius', or a man who claims the head injury and resulting fall in to an endcap has caused him to lose his memory and therefor he can not work...or what ever: after 3 years of legal wrangling and possibly 1-3M in expenses, plus a big insurance pay out.....you and your friends do not spend enough in Dick's to worry about the loss of your business.
BUT that does not excuse or accept the behavior, tone of voice and your, sounds pretty correct, perception that you weren't getting the service a consumer should be getting from any retail outlet. There should have been better ways to handle the situation.
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