Don't Waste Your Time Shopping Here
CUMMING, GEORGIA -- I decided to purchase a shotgun at Dicks. I filled out the paper work for a background check. I shouldn't have had to do that to start with because I have a carry permit but the salesman said it was store ... read full review42 Replies - Latest reply on 04/06/2009
COCKEYSVILLE, MARYLAND -- In the sunday newspaper of the baltimore sun there was a flyer from dick's sporting goods, for a rebate of 5.00 per box of remington core-lokt ammo and nowhere in the flyer does it mention a limit, they throw an unreadable photocopy of the rebate form in your bag, it is not until you get home and look up the rebate on remington's website do you find there is a limit of 2 boxes per name and household, we bought 6 boxes, now we are being told that 4 of these boxes are not included in the rebate, called dick's and was told they do not have to put the limit on the flyer...sounds misleading to me! 4 Replies - Latest reply on 11/20/2009Add reply
No Sweat Protection Plan is a SCAM
NATICK, MASSACHUSETTS -- The No Sweat Protection Plan is a money making scam!!!
The salesman convinced me to buy my son $99 sneakers by telling me that "for an extra $11.99" I can get a protection plan that "will cover even ... read full review7 Replies - Latest reply on 12/08/2011
MERRILLVILLE, INDIANA -- I placed an order online and received confirmation that my order was placed and processed. I called 15 days later when my package never arrived. They said it was cancelled because they no longer had it in stock. I was never called or emailed. The customer service representative was rude and simply said what do you want me to do about it. I wanted my nephew to get a Christmas present..... I will never shop online or in a Dicks Sporting Goods store again. Rotten Service.2 Replies - Latest reply on 12/18/2013Add reply
Won't Replace My Shoes
ALCOA, TENNESSEE -- I coach two of the local high school soccer teams and they gave me a Dick's gift card this past Christmas. I purchased a pair of Asics shoes. They have been great until the other day when I noticed the ... read full review5 Replies - Latest reply on 07/19/2011
MYRTLE BEACH, SOUTH CAROLINA -- Dear Potential Customers:
3 Replies - Latest reply on 12/29/2010Add reply
Be careful when ordering from Dick's online store. If you must return for any reason, return via online and not at the land-based store. There could be price discrepancies that the land-based store cannot honor because of inadequate corporate policy.
I have also found some of the employees at the Myrtle Beach location to be unfriendly and incapable of handling return issues, though corporate is partly to blame as a result of poor fluidity of service between the online and onsite stores.
BUFORD, GEORGIA -- Went to Dick's at Mall of Georgia to replace running shoes that I had bought at Dick's two years earlier.
3 Replies - Latest reply on 08/01/2010Add reply
Hardly anyone in store, no one in shoe dept. Looking at many shoes on wall by myself. Saw man watching big TV. Asked if he worked there. He came over to me and I told him I needed to replace my shoes. All he did was ask what shoes I had been wearing. He brought out the new version of my old shoes and disappeared.
Tried shoes on, but wanted to try others. The place was not busy, almost dead. No salesperson around, so I walked out.
Went to Foot Locker and got some customer service, and a new pair of shoes. Walked back thru Dick's with my Foot Locker bag. No one noticed, but it made me feel better.
I won't be going back to Dick's.
TROY, MICHIGAN -- Bought a stare master from Dick's Sporting Goods in Troy, Michigan. Machine wore, and the rollers would not stay on the tracks, such that you could not use the machine for more than 30 seconds.
2 Replies - Latest reply on 07/26/2010Add reply
Contacted Dick's service, but their contractor providing the service, was awful. More than a month went by, and still no guarantee when we would get the parts.
We then went to the local Dicks, and they gave us a new machine, due to our history with Dicks and the fact that they wanted to make their customers happy. Unbelievably impressive.
Worst Store Ever
HOT SPRINGS, ARKANSAS -- Dick's has the worst customer service of any store I have been to. I recently bought a bike there that broke the very first time I rode it. They DO NOT take returns OR EXCHANGES on broken items they sell. ... read full review7 Replies - Latest reply on 02/17/2014
FRISCO, TEXAS -- Adams Golf said to take it back to the store, and they will send it in for a free repair. The manager said that they could not do that and that the shafts were not warranted by Adams Golf. This is all BS, because two Adams Golf representatives said that it was under warranty. To make a long story short. GOLF GALAXY rocks and sent it to Adams Golf for a repair.
1 Replies - Latest reply on 06/08/2010Add reply
My conclusion is that Dick's Sporting Goods managers are too lazy to help the consumer, and do not back the products that they sell. DO NOT BUY FROM DICKS
Today (11/22/09) I received an e-mail telling me of Black Friday deals that can be pre-ordered and had several items on the page I would have been interested in at the prices given.
6 Replies - Latest reply on 11/23/2009Add reply
However, when you try to click on the item nothing happens. When you go to the Dick's website, the item is not only priced higher than the e-mail, it is even higher than the quoted "Regular" price!! Nowhere on the website can you find a link between the stuff in the e-mail and prices quoted.
Terrible Customer Service
WESTBURY, NEW YORK -- I have spent a decent amount of money at Dicks over the last few years, but I shall never shop there again. In the past, I have purchased camping equipment and sporting goods for my two sons. In this ... read full review4 Replies - Latest reply on 11/06/2009
I purchased this on a electric scooter, 90 days now nothing just letters and talk about how long it takes. Just today told it will be another month, paid $300. for a scooter! That is junk. Tom Reyell, Plattsburgh, NY Add reply