PUNTA GORDA, FLORIDA -- We have used this airline because we have a large family and the prices are inexpensive. Every flight has been delayed an average of at least 6 hours. Almost every flight has been a mechanical problem and there are no back up planes when that happens. The staff at the airport are absolutely clueless and rude. They have only 2 or 3 checking people in for 2 flights leaving at the same time.
Often times there is a 200 people backup in line. If you have plans on the day of travel do not expect to get there on time. Plan on spending $50 at the small pathetic snack bar. Expect there to be no communication from the airline staff. Expect Mayhem when the flight takes off and there are not enough seats. Handicapped people and children are not getting on first. It may be cheap but It is not worth the headache!
Great price! Great convenience. The premise: Opportunity to purchase discounted air tickets online for nonstop flights through Direct Air. Tickets are transferable and usable for 1 year! Great! The problem: You must book the actual reservation for the flight you want via phone. Online is only to purchase the open-ended ticket[s]. Once you have a confirmation #, you MUST book by telephone.
THE SCAM: No one ever answers the phone. I have many siblings and myself [10 of us with spouses and children too] who bought Friends and Family Ties tickets. To date, we have countless tickets that have either expired or our opportunity to travel when and where we wanted has passed because DIRECT AIR DID NOT EVER ANSWER THE PHONE! An automated message says "all reps are busy, try the call later."
I have made 203 calls and have never reached a human to book, plus 1 call, I did reach a human, and I was told that the flight I needed was sold out for F&F but that I could purchase the flight at regular price. Cancellations must also be done by phone. My sister had a heart attack and tried to cancel her flight... Again, no one answered the phone and she could not cancel, so she lost her ticket. More MORE MORE horror stories like this. They have our money, but we have NO WAY to redeem what we paid for!
I still have a couple of months left on 7 tickets, and have no recourse except to try to be lucky enough to get a DIRECT AIR REPRESENTATIVE ON THE PHONE. So FAT LOTTA LUCK actually getting what you paid for. My family and I have been scammed more than once. We bought the tickets within a few days of each other, purchasing multiple tickets, but never again! We learned the hard way!
We can't go to the airport, as we live 120 miles from there. My sister has tried to go the airport in Myrtle Beach, but they are only there when a flight is arriving or departing. Otherwise, they are closed. SCAM, SCAM SCAM. BUYER BEWARE!!! If this has happened to you, please contact me. I am learning how to start a class action suit.
I have purchased two Family Ties and I am trying to book a flight! Their ad says to call them to book. I have been trying to reach them by phone for two days now and only get a busy signal! I have tried to book online and am told that I have to wait for an e-mail from them to let me know if my flight is confirmed. I e-mailed them to find my confirmation and was told that they are busy and it will take three to five days to receive (or not receive a confirmation). I cannot plan my vacation and have asked twice now for my money back from this Family Ties offer so I can book a regular flight but they have not responded to that yet. Family Ties is a ripoff!
Please save yourself from being ripped off. Direct Air has cancelled my flight, and only left a voice message on my home machine. No email, not letter, only one short message. I had to try day after day to get someone to answer the phone. Who has several hours to wait on hold? The women I got on the phone told me that I should be concerned about getting a refund. This has been very expensive already, I have had to rebook my flights at three times the price paid with Direct Air. Has anyone else experienced these issues with Direct Air? I plan on filling a complaint with the Attorney General.
MYRTLE BEACH, SOUTH CAROLINA -- Beware of Direct Air! While I don't usually diss on a company, this firm has got some customer service problems to work through. I can't change a reservation online or over the phone within the last 24 hrs. In case you don't believe me, just try to reach them on their 877 or even at their corporate office numbers. All I get is a recording that all circuits are busy, or another one that says "we're busy and please call back later". So, I'm left with a bill and no way resolve a problem.
NIAGARA FALLS, NEW YORK -- My husband and I booked flights to Lakeland Florida in October 2011 and a Direct Air Customer Service Rep called to inform me the flight had been overbooked but had booked us through a nearby airport (Buffalo, NY) for an alternative flight. The flight was the same day and still nonstop. It was now with Southwest Airlines. Southwest Airlines then called to give me further confirmations.
Then Direct Air called me again to tell me that my husband and I were being given two nonstop return flights for FREE to be used anytime in the next 12 months for all our inconvenience and gave me a confirmation # to use. So contrary to complaints against this airline, I say bravo to Direct Air!
NIAGARA FALLS, NEW YORK -- We booked an extended family vacation with Cruise to San Juan for Spring Break. We heard from a friend - who heard from a friend, that Direct Air had cancelled some flights out of Niagara Falls. Upon calling Direct Air myself, I found out that in fact our flight had been cancelled, 2 months prior! When asked why I hadn't been contacted, or a refund hadn't been issued, they said they were working their way through a big list, and calls were being made based on when we booked. We booked 7 months ago!
We have now re-booked using a major airline and paid over $1100 more than our original cost as we are getting too close to our travel period, and all the Direct Air cancelled flights to San Juan, Barbados and a Florida destination that's gone, are scrambling to leave the same weekend! Thanks a lot Direct Air. Great Customer service. NOT!
WORCESTER, MASSACHUSETTS -- We bought 2 Family Ties vouchers in April this year and a week ago, I went online to reserve flights in January, 2012. I followed up with an email asking how long it would be before I heard whether we had the flights requested. I have heard from neither the reservation request nor the email. My next move is to sue them under Massachusetts General Law 93A for unfair and deceptive practices. Fortunately, I am a lawyer who can do it. If this has happened to you and you have lost money as a result, contact a Massachusetts lawyer who deals in consumer protection if you are in Massachusetts and want to sue them as well.
We pre-purchased two of the family ties vouchers (the special ended 9/11/11) from Direct Air. Ticket reservations opened 9/12 for the family vouchers. We went on the website at 12:01 A.M. and submitted a round trip reservation request for a Punta Gorda departure in December with a return from Kalamazoo, MI. We are supposed to receive an e-mail letting us know if the flight reservation has been accepted. It has been 48 hours and no response. We have tried to call Direct Air numerous times and "all circuits are busy".
We have sent email contacts through the website and no response. Our next move if we do not hear from this company in the next 24 hours is to cancel the charges. This whole situation leaves me wondering how this company does business. They obviously are understaffed and are totally lacking in customer service. I do not recommend doing business with this airlines.
I left this as a comment on another post, then thought it probably deserves its own heading. Today is Sep 12, which is the first day you can book for the Family Ties passes that were sold until last week. Having read some of the reviews I was not looking forward to the experience. My goal for purchasing these passes was for inexpensive flights to FLA to get on a cruise with my parents and family (6 total).
Before I bought the passes I called the customer service # (on Sep 5) and asked how many seats were available for the flights I wanted (constrained by the cruise schedule). There were 50 each I was told, which is how many are blocked for this promotion. The woman said if I called back on the 12th I should have no problem.
I had a hard time getting through today (all lines busy) but called the main number on the website and they transferred me into the system. I was on hold for 1/2 hour and heard some key clicking then was disconnected. Called back the same way again, waited 35 minutes, and had my call handled. It all went very smoothly. I got the flights I wanted, all seats booked together on both flights, and no service charges (was advised of luggage charges for checked bags and given advice to pre-pay the day before once we were packed). Very courteous male agent. Now to see if the flights go as planned, but so far I'm happy with the promotion and the service.