ALBUQUERQUE, NEW MEXICO -- I have been looking to save some money while building a home and thought that Direct Buy would be great to do so. After their aggressive and high pressure pitch I decided that with all their promises I could not go wrong. That is where I made my mistake. Their "savings" were more like empty promises. Just by shopping around, mostly through the Internet, I was able to find everything they were offering for about the same price and in some cases LOWER than the top secret Direct Buy price.
When this was brought to the company's attention they tried to get those with better prices in trouble (they used some of the same local vendors). Anytime you have to make a decision right then or asked to leave and never return it should send up a big red flag. The membership cost with the 1k instant rebate was just under 6k... ouch!
ANAHEIM HILLS, CALIFORNIA -- I went to see a Direct Buy open house. It was presented that way. I got a call everyday from the company to go to the open house. I finally went after 2 weeks of daily calling from them. I was there for two hours. Big sales presentation to buy their membership. Then they have you talk to a sales person- in my case it was **. They explain their membership. I kept telling **, I could not afford it. He just did not want to take no for an answer. Then finally I had to be firm and after being asked again, if I wanted to purchase the membership, I had to say no. In their invitation to their warehouse it is explained that you have access to it for one month.
When I stated I wanted to look around ** said all he had was a floor model. I said I just wanted to look. He did not let me and told me to have a nice day. Basically kicking me out of their warehouse. I was really upset, because, first of all I was led to believe this was an "open house", we are given an opportunity to look around. I was never so wrong. After their presentation of about 2 hours. If you say no, your are just kicked out. I will never go to Direct Buy and tell everyone I know not to go. ** should get some manners in customer service.
I would advise everyone not join. We joined with the reasoning that we would save a lot as we built our home but on average it would take us 4-5 voice messages to get customer service to return our calls, then 1-2 weeks for them to process the order and 6-12 weeks to receive the product. So as you can see, unless you have tons of time building your home this does not accommodate a construction schedule. Also you are responsible for shipping and handling fees, along with having to pick up your items during regular business hours there is not that much of a savings.
For example we found a computer armoire locally that we liked for $900.00, then we had Direct Buy price it out for us and there price came to $550.00, shipping for $175.00 and handling for $75.00. After a 12 week wait for the armoire to be shipped (by the way it sat in Direct Buy's warehouse for 2 weeks and the only way we found out that it was in was that we called them to check up on the order, by the way, it took 5 voice messages before they called us back) the manufacturer had changed the design and it was not what we had ordered. But because we verified the order from the catalog at Direct Buy we were responsible for the shipping to return the item to the manufacturer.
Direct Buy told us the shipping fee would be the same as what we were originally charged but the shipping bill came in at $735.00 and Direct Buy says we are responsible for that. So much for a good deal! Don't get caught in the Direct Buy trap. Their only interest is the $4500 membership fee, nothing else.
WESTBURY, NEW YORK -- I have been trying to get our money back since 2005 from Direct Buy, I gave until I saw CBS news last night and found out I am not the only family that was taken by this company. They do not tell you that it takes 6 weeks to receive what you want! They told us that they 100's of companies threw out LI that they deal with! Not true we picked out a fence and went to order it but were told to look in the book and pick out the parts we needed! Please help me and anyone else in this matter $4339.13 is what we got ripped off.
They took our money by credit card with no extra charge but if you want to buy anything it has to be cash or personnel check, because they charge you another 2.5% on purchase. There is no great saving with all the charges they add on. I have complained to BBB and Consumer Affairs, with no help! I also called corporate and they told me that it is a franchise, I told them that they are responsible because it's their company. Then told that she would call the owner and have him call me. Still nothing!!!!
EDISON, CALIFORNIA -- I purchased a Platinum warranty in February 2012. I thought. WOW! This is a great deal. I just had an issue with a transmission fluid leak so I took my car to BMW. They told me the transmission gasket seal and pan had to be replaced. He said it definitely should be covered and he never has had an extended warranty company not cover this. Well, to my dismay Direct Buy Warrant wouldn't cover it because of a service bulletin. I asked my service representative what a service bulletin is and he said all it is a bulletin put out that explains how to fix something if there's a problem, not that there's a recall because the part is defective. Totally different issue.
My car is a 2003 BMW 7 series and my representative said there is a service bulletin on various parts of the car including parts in the transmission and engine. So I know if anything major went wrong with either those two the would not cover it because of the service bulletin. They are frauds and I would never ever recommend anyone do business with them.
My representative told me to check into Fidelity because he's never had an issue with them. I did and even though they are more expensive I went ahead and purchased their warranty. Hopefully I will have a better experience. If not, I will post again. thanks for reading my rant. DBW are frauds and they are mean and short on the phone.
WICHITA, KANSAS, KANSAS -- I was duped into their high pressure sales meeting and found out they are just a big joke. They only offer 10% guarantee and so to compensate for the ridiculous membership fee of 3500.00 you have to buy 35,000.00 to break even. They are a very secret company and I know why now. They don't want the truth to be known. I tried to use the BBB to get my contract dropped and they sided with the company. I think they are getting paid off. If I could afford a lawyer I would sue, but like most people trying to save a buck, I now have less no thanks to Direct Buy. Save yourself and don't even go to the presentation!!
FORT MYERS, FLORIDA -- We joined Direct Buy after a salesperson had convinced us we would save so much money. For our $4000 membership fee it took us 3 years to finally come out even. We did purchase dining room furniture but had to pay delivery and for set up. We did purchase breakfast set and never did get the correct size screws to put it together and after complaining, they took 3 months to send the screws so we finally went out and purchased them and they wouldn't reimburse us that money. They are supposed to inspect the products before you pick them up.
We also bought light fixtures and they didn't tell us the globes were included and it didn't state that so we ended up with 8 globes instead of 4 and they wouldn't take them back. Shouldn't the salesperson have known that. We did purchase backsplash at a bargain rate but the installer wanted 3 times the price of the installer we found on our own. So finally we bought a big TV and our total savings on all these purchases finally made up for the $4000 membership fee so we broke even and would not recommend this to anyone.
ROCHESTER, NEW YORK -- Please whatever you don't get roped into this store..... The savings they claim do not work out from all the shipping and freight charges, just go to your local store. Which is what we wound up doing most of the years we were members. The current complaint I have, cause there are many, is we bought our very high end expensive fridge (almost $3,000) here and when it stopped working in under a year the company, Samsung does not consider Direct Buy a store. IN turn this meant we could not exchange out the item and had to wait months for a refund check. Over and over I heard from Samsung that if we just went to a local retailer, we would not have this issue.
I went in person back to Direct Buy to see if I could get any help with all the money I was losing, on the freight and shipping and tax..... Direct Buy stated they could not help at all but order a new fridge with all those charges again. There is so much more about this company as well but just wanted to get this little bit out there. Please just don't be another victim.....
NORWALK, CONNECTICUT -- It's a shame that you had such a bad experience and am sorry for you that you consultant had such poor manners. Upon our appointment visit our tour was great and we were able to look at the savings we would get, I did have a particular item I needed to check on and the savings was half of the price to buy on the outside. My boyfriend and I have had nothing but wonderful experiences dealing with this company. I will state that when it comes to buying plumbing fixtures there is no one to help you but with a little research you should have no problem. All of the products we have ordered came in when if not sooner than the estimated. The items arrived in good condition.
They were extremely friendly and helpful with the order processing and finding the catalog you needed. I can't say enough about the company and that may be, if you have the need for large items you should give the company a try again.
PENSACOLA, FLORIDA -- My Wife got sucked in to accepting an offer for a 'Free' 30 day membership and that started a continuous barrage of High Pressure phone calls that are still going on. I told her it was a scam but who listens to a Husband when the wife is determined to refurnish the house for almost nothing. I am 78 and retired from a lifetime of executive sales and marketing positions for two of the largest automobile manufacturers so I know about " Scams". Anyway as many people report they insisted that we both had to come into the store for the "Open House."
She told them that I am 80 yrs old and somewhat senile and she had the income and made all the buying decisions. They were totally inflexible and asked if she had a Power of Attorney, that's the only way she could come without me. Then she got mad at me for never wanting to do anything with her etc. I then went to the Internet and showed her the complaints and that ended it! She is currently telling our neighbor all about the scam and how she should have listened to me. Caveat Emptor!!