ALBUQUERQUE, NEW MEXICO -- I have been looking to save some money while building a home and thought that Direct Buy would be great to do so. After their aggressive and high pressure pitch I decided that with all their promises I could not go wrong. That is where I made my mistake. Their "savings" were more like empty promises. Just by shopping around, mostly through the Internet, I was able to find everything they were offering for about the same price and in some cases LOWER than the top secret Direct Buy price.
When this was brought to the company's attention they tried to get those with better prices in trouble (they used some of the same local vendors). Anytime you have to make a decision right then or asked to leave and never return it should send up a big red flag. The membership cost with the 1k instant rebate was just under 6k... ouch!
Call it greed. We, are guilty, I am first to admit it. And, I've learned. It's hideous!! For the 'buying of consumer products', first of all, we pay for the cost of "being a member"... Then, pay for the E.O.M......(End of market) products!!! That's correct. Direct buy is selling end of market products, at a jacked up price, with a sweetened up, nice looking price tag.
So far, in the first 5 months of being "hogs' at the 'trough', my wife and I have wasted good $$$$ on 2 things; 1.) An "Ashley" recliner, of which, 5 months ago, Direct Buy had it listed as "Ashley millennium collection", I looked it up online at Ashley's website.......It was listed as such at that time. But no longer. The collection no longer exists, but, Direct Buy still has sofas and love seats, recliners in the same collection.... They bought them up by the truck loads, just as any second rate furniture store would do. Got it??
2.) 3 Weeks ago, we bought a Frigidaire dishwasher from Direct Buy to replace the 12 yr/old Maytag that recently quit us. The installer began to run the machine through a complete cycle, then 2 hours after the installer left, there appeared a puddle of water in the middle of the dining room floor, some 12 feet away from the kitchen far from the dishwasher.
Just today, and 3 trips later of plumber, and 2 trips of the service/warranty tech. To install a new door latch, the entire machine has to be replaced because it's defective due to an internal leak that has now ruined 1/4 of our hardwood floor in the dining room and the sub-bases in some cabinets. Fridgidaire's liability dept. is all over it, but will be 3 weeks before the floor and the new machine is replaced.
So, that's only 2 purchases and we've paid $350.00 just to be "members" and another $371.00 for the p.O.S. machine. Then, after three years, 'if' you have been 'good members in good status' by paying your payments on time, you may extend another year for another $250.00!! That's insane!!!!!! Read the contract!! I didn't!!! And I admit it! That's what greed will buy us!!!!! Welcome home America!!!! Like I said at the beginning, I am the first to admit I am guilty, but, this kind of greedy, money grabbin' back stabbin' of these profit-tiers must cease!! It will only stop when people learn "nothing ain't cheap and free!" Stay away from Direct Buy!!!!!!!!!!!
ANAHEIM HILLS, CALIFORNIA -- I went to see a Direct Buy open house. It was presented that way. I got a call everyday from the company to go to the open house. I finally went after 2 weeks of daily calling from them. I was there for two hours. Big sales presentation to buy their membership. Then they have you talk to a sales person- in my case it was **. They explain their membership. I kept telling **, I could not afford it. He just did not want to take no for an answer. Then finally I had to be firm and after being asked again, if I wanted to purchase the membership, I had to say no. In their invitation to their warehouse it is explained that you have access to it for one month.
When I stated I wanted to look around ** said all he had was a floor model. I said I just wanted to look. He did not let me and told me to have a nice day. Basically kicking me out of their warehouse. I was really upset, because, first of all I was led to believe this was an "open house", we are given an opportunity to look around. I was never so wrong. After their presentation of about 2 hours. If you say no, your are just kicked out. I will never go to Direct Buy and tell everyone I know not to go. ** should get some manners in customer service.
WICHITA, KANSAS, KANSAS -- I was duped into their high pressure sales meeting and found out they are just a big joke. They only offer 10% guarantee and so to compensate for the ridiculous membership fee of 3500.00 you have to buy 35,000.00 to break even. They are a very secret company and I know why now. They don't want the truth to be known. I tried to use the BBB to get my contract dropped and they sided with the company. I think they are getting paid off. If I could afford a lawyer I would sue, but like most people trying to save a buck, I now have less no thanks to Direct Buy. Save yourself and don't even go to the presentation!!
FORT MYERS, FLORIDA -- We joined Direct Buy after a salesperson had convinced us we would save so much money. For our $4000 membership fee it took us 3 years to finally come out even. We did purchase dining room furniture but had to pay delivery and for set up. We did purchase breakfast set and never did get the correct size screws to put it together and after complaining, they took 3 months to send the screws so we finally went out and purchased them and they wouldn't reimburse us that money. They are supposed to inspect the products before you pick them up.
We also bought light fixtures and they didn't tell us the globes were included and it didn't state that so we ended up with 8 globes instead of 4 and they wouldn't take them back. Shouldn't the salesperson have known that. We did purchase backsplash at a bargain rate but the installer wanted 3 times the price of the installer we found on our own. So finally we bought a big TV and our total savings on all these purchases finally made up for the $4000 membership fee so we broke even and would not recommend this to anyone.
ROCHESTER, NEW YORK -- Please whatever you don't get roped into this store..... The savings they claim do not work out from all the shipping and freight charges, just go to your local store. Which is what we wound up doing most of the years we were members. The current complaint I have, cause there are many, is we bought our very high end expensive fridge (almost $3,000) here and when it stopped working in under a year the company, Samsung does not consider Direct Buy a store. IN turn this meant we could not exchange out the item and had to wait months for a refund check. Over and over I heard from Samsung that if we just went to a local retailer, we would not have this issue.
I went in person back to Direct Buy to see if I could get any help with all the money I was losing, on the freight and shipping and tax..... Direct Buy stated they could not help at all but order a new fridge with all those charges again. There is so much more about this company as well but just wanted to get this little bit out there. Please just don't be another victim.....
NORWALK, CONNECTICUT -- It's a shame that you had such a bad experience and am sorry for you that you consultant had such poor manners. Upon our appointment visit our tour was great and we were able to look at the savings we would get, I did have a particular item I needed to check on and the savings was half of the price to buy on the outside. My boyfriend and I have had nothing but wonderful experiences dealing with this company. I will state that when it comes to buying plumbing fixtures there is no one to help you but with a little research you should have no problem. All of the products we have ordered came in when if not sooner than the estimated. The items arrived in good condition.
They were extremely friendly and helpful with the order processing and finding the catalog you needed. I can't say enough about the company and that may be, if you have the need for large items you should give the company a try again.
PENSACOLA, FLORIDA -- My Wife got sucked in to accepting an offer for a 'Free' 30 day membership and that started a continuous barrage of High Pressure phone calls that are still going on. I told her it was a scam but who listens to a Husband when the wife is determined to refurnish the house for almost nothing. I am 78 and retired from a lifetime of executive sales and marketing positions for two of the largest automobile manufacturers so I know about " Scams". Anyway as many people report they insisted that we both had to come into the store for the "Open House."
She told them that I am 80 yrs old and somewhat senile and she had the income and made all the buying decisions. They were totally inflexible and asked if she had a Power of Attorney, that's the only way she could come without me. Then she got mad at me for never wanting to do anything with her etc. I then went to the Internet and showed her the complaints and that ended it! She is currently telling our neighbor all about the scam and how she should have listened to me. Caveat Emptor!!
MICHIGAN -- The commercial says how much you will save. Well guess what a few of the clubs in Michigan do? They use a "local/Michigan cabinet dealer" to sell the same national brands that ALL the Direct Buys in the country sell. They do this because if a product is sold through DB but comes from a local vendor then DB can charge whatever they want for delivery. Customers are charged a large up charge for delivery (a 20% markup) and roll it into your final price but keep the cabinet prices a notch below what a retail establishment sells them for.
So you are getting a great bargain. Ha ha the cabinet dealer and club owner are making a profit from this delivery process & have for years. It does not go against the rules of DB because of the clause of being able to use a local dealer for some items. The truth? You are getting ripped off & I guarantee your same kitchen priced at an out of state club would be cheaper.
SAN DIEGO, CALIFORNIA -- Direct Buy invites you to view their showroom, but you cannot review their prices first. In their infomercial within the store you are told that if you don't join and pay the $5000-6000 three year membership TODAY, you are not able to come back. Huge pressure tactic. In the one catalog I was allowed to view, it listed a TV that Direct Buy's "COST" WAS $50.00 MORE than the same TV I saw (and bought) at Costco the week before. In my opinion they are not honest, and they pressure you to make your decision now or you cannot come back. I believe you can shop around and do as well or better yourself and save the $6000 membership.