Direct Energy - Page 2

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1.1 out of 5, based on 9 ratings and
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Rip off
Posted by on
DALLAS, TEXAS -- We own couple of businesses in Dallas and all the bills we received had been showing a past due balance on it even though we have been sending checks. we kept thinking may be they generated the bill after they got the checks. This keeps happening for over four months. Finally we contacted them and they kept giving me excuses that it is not showing on the accounts and told me to check with the banks. After about ten minutes of arguing the agent on the phone tells me that she sees the particular amounts and the check numbers but it got misplaced and it has never been applied to the specific accounts. I still have about one year on the contract with the direct energy but after that I am changing to some other company who is more trustworthy.
     
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Avoid Direct Energy
Posted by on
DALLAS, TEXAS -- Avoid Direct Energy at all costs. The electricity market in Texas, since deregulation, is bad, but there is no need to compound it by choosing Direct Energy. They have many small fees and charges that you are unaware of till they are assessed, but they also charge interest on any overdue amounts. And receiving a disconnection notice for a $70 bill that was only 10 days late is a little overkill. There are a lot of electricity providers in Texas and you should always choose carefully. Eliminating Direct Energy from your list of electricity providers will help you narrow down your choices.
     
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tnchuck100 on 09/30/2010:
Few people realize it but your electric provider does not change. It has been the same since your house was hooked up. The only thing you are choosing is who bills you for it. It is a new layer of business that deregulation allowed. And you (we, and all of us) are paying the price. Granted, Texas seems to be the worst.
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Direct Energy has the worst customer service
Posted by on
I called Direct Energy this morning to discuss my hot water tank rental and spoke to Andrew. Rude and condescending sums it up in 2 words, if you're short on time.

First, I asked if my tank was an older unit, as I was having some issues. I was informed in a curt voice that my tank was "only" 7 years old. I asked how old a tank has to be before replacement. Andrew said 16 years. And "anyone who told you they start to go downhill after 10 years is lying and doesn't know what they're talking about." Um, OK.

Next, I said my hot water tank runs out of hot water after 2 showers, and I have to run the tap for about 3 minutes until the water is warm enough for showering. He suggested a service call.

I asked about a service call after work, and Andrew stated that there were no weekday evening appointments available. He said that my situation was "low priority" to Direct Energy, and as such, he was unable to fill my request. Um, fine. (FYI - I never did get an appointment, as he's booked for the whole month. I said I'd talk to some family and see if I could get someone to come to my house in the daytime. Way to make me feel like a valued customer.)

Next I asked Andrew about the buyout option for my tank. Actually, I asked twice, because the first time he danced around the question and wouldn't tell me the price. He generally discouraged this. No doubt. They'd be losing money big time, if my tank is really expected to hold out for 16 years.

Direct Energy, I'm not impressed. Andrew, I bet you're making your quota every month, and are on the honor roll. Way to go. You managed to save your company money and in turn justify your job. In the end, isn't that all you care about?
     
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MDSasquatch on 08/03/2010:
I have never heard of people renting their hot water heater from the energy company; BGE used to sell appliances but I don't think they rented anything.

Can you just go to Lowe's and buy your own and have them come pick theirs up?
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Don't Deal With Direct Energy
Posted by on
TEXAS -- Direct Energy is a complete rip-off. I was charged over $70 on my first bill which was for 9 days. They gave me a bill stating I used over 500kw of energy during that time; however, I had no appliances other than a refrigerator (no TV, microwave, etc.), neither did I leave lights on or made extensive use of a/c or heating. I don't even have kids or anyone that lived with me. When I inquired about the charges, they said they would send someone out to check the meter at "my" cost. They checked it, and of course said that there was no error on their part. For the remaining 5 months on my lease, I averaged half of the initial usage, and my bills were about $30 a month. No more than $40. No way I could have had that amount of energy consumption in 9 days if I wasn't using it in 30 days. Also, Upon disconnecting my service, I requested my deposit to be mailed to a separate address since I decided to move. I was told the information was updated, and that my payment would be received within 4-6 weeks. I called multiple times to verify this information was accurate. I was told everything was taken care of. However, I checked online and the address was incorrect. I called and they corrected the problem, but after I didn't receive the payment for some time, I called again. This time I was told that my payment was mailed to the wrong address (my old address, even though I updated my information), and that I would have to wait an additional 4-6 weeks for them to mail my payment again. I told them that the period of time was unacceptable, and asked that they mail it overnight. I was then allowed to speak with a supervisor, who stated that the payment was made to the correct address (the first employee I spoke with gave me a different story), and that there must have been an error with the mail system. I asked the supervisor if my payment could be mailed overnight even if at "my" expense, but she continued to tell me to wait 4-6 weeks. I asked to speak to someone else, but she came back to the phone only to tell me to leave a message on someones machine. By this time, I was through asking for "my" money (I was calm and professional the whole time). I got real firm with them. (I let them know I was serious without speaking loud and outrageous). My payment was then mailed overnight. My advice... be firm, and seek legal action if you have to. IN YOUR FACE DIRECT ENERGY!!! lol
     
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Alain on 07/26/2010:
To avoid rewriting a lot, see http://www.my3cents/showReview.cgi?id=78873, "Direct Energy is a total RIPOFF!!!-Electricity".
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Direct Energy Customer 'service' is crap
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I had been up working all night and on two consecutive calls came in from Direct Energy regarding an outstanding balance. The first call, the person was vague and refused to give the reason for his call, and the second caller became belligerent when I informed her that the account balance had been paid and threatened to send my account to collections. When I asked to speak with a manager, he subsequently became belligerent telling me that I was lying about a payment that was made because it wasn't in their system and that now it was time to make payment on an outstanding balance. I went to my computer and pulled up the payment confirmation and after providing this information, I was not satisfied with the manager, Sam Dhaliwal's non-committal response. While I may have been half asleep when the initial part of this conversation happened, I am thoroughly incensed at the treatment I received from your customer 'service' agents, and more so by the manager's extraordinary rudeness and attitude. I was contacted shortly after I switched from Direct Energy asking why I was leaving, and frankly, there you have it. If the price wasn't bad enough, the customer service has taken a serious hit since I first signed up.
     
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Do not use Direct Energy
Posted by on
DALLAS, TEXAS -- Direct Energy was my service provider for 2 years. Over the course of the 2 years I steadily saw my bills increase from $200 per month to a hefty $600 per month. At first, I thought the increases were due to increasing gas and oil prices.

When I started receiving bills near $400 a month, I called and asked to have my meter checked. It was supposedly checked and they maintained it was functioning properly.

Suddenly, after my meter was checked the bills jumped back down to around $250. Then slowly they began to rise again. The changes in my bills did not correlate with weather changes.

This past February we had very nice springlike weather here in Texas. I did not turn on my heat or AC for 6 weeks. I used my lights and other electrical devices very sparingly, making an effort to use a minimal amount of electricity. It was almost as if I was playing a game to see how little electricity I could use. I even used candles after the sun went down to see how low I could get my usage.

Imagine the extreme horror I felt when I received the bill for February. It was $587!!!

I have switched providers now. Direct Energy persisted in stating that I must have a problem in my home that is causing the high bills.

I am delighted to report that I have now received two bills from my new provider. The first bill was $180. The second was $197. Please note... the $197 was me returning to the comforts I should be able to enjoy in my own home, such as lighting, having my TV on in the background and , yes, temperature control. Now my bills are comparable with my neighbors and family living in similar sized homes.

Direct Energy almost put me into financial ruin. It makes me sick to think of all of the money they scammed me out of in two short years!

Bottom line... DO NOT USE DIRECT ENERGY, unless you want to throw your money away!

     
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Jop on 06/10/2007:
Who is your provider now?
forcomplaintsonly on 03/21/2008:
I know with our electric provider(First Energy), they put the amount towards tht bottom on how much each kilowatt cost. The funny thing, they say they re-evuate you every 3 months, I know why they do this, it is so that they can keep the same money coming in, if they only evuated you once a year and you conserve electric so your bill would go down, then they would not be getting as much money, so they re-evuate you, every 3 months, that way, if you are conserving and they see that you are using less kilowatts, then they raise the cost, that way they still have the same money coming in. This is trickery and probably no way to really prove it, but come people, common sense plays a big role and I know how they operate.
MadTexan on 06/22/2008:
Really. Who IS your provider now?

Direct Energy did the same thing to us. I can PROVE they didn't read my meter for at least 6 months as it was broken from November to April/May. They would have caught it if they HAD been reading my meter. Then when they said they installed a new meter, they said we owed almost $4,000 for the months the meter was broken even though I had been paying on the balanced billing...almost $400 a month!! There is NO WAY we used that amount of electricity, especially as we had been paying all along!! I've written a review posting the details. Unfortunately I can't change providers yet as you must not owe anything in order to be able to change to another company. We are on a fixed income and we've had to cut down on food etc. to try to come up with the additional money to pay Direct Energy. Wonder how many elderly people will die this summer because of Direct Energy's over charging?? People on fixed incomes with Direct Enegy cannot afford to use their A/C's.
dcammy on 03/22/2012:
what engery company are you using now? that your bill has decreased dramatically?
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Poor Service and Questionable Pricing Practice
Posted by on
Rating: 1/51
CONNECTICUT -- Direct Energy is the electricity supplier for my residence. I was on hold for 55 minutes waiting to question customer service about a sharp jump in my rates. I finally gave up and emailed the corporate office. The company tripled my rate without notification. If you are thinking of an alternate electricity supplier, don't pick Direct Energy!
     
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They Send Sales Rep. to Your House to Offer Cheaper Rate. It's a Lie. They Get Your Information to Put Light and Gas in Your Nam
Posted by on
Rating: 1/51
COLUMBUS, OHIO -- READ the contract they ask you to sign. To cancel service with Direct Energy is a NIGHT MARE......They want you to cancel in writing in three business day. The address that they give is incorrect. Do not give information to anyone that comes knocking on your door. Call your company first. The people they have to call is not from Direct Energy it's a Data Company.....
     
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Waited 20 Minutes for Rep, Was Rude and Non-Compliant
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- When signed for service was promised 50.00 reward. Never received. When I called took 20 minutes for them to answer. Said he would send out in 6-8 weeks. Told him about long wait. he replied " You are no the only customer" Was cold and condescending. Will probably not stay with this supplier.
     
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Maria on 06/26/2013:
My experience with Direct Energy Call Centre is very very bad. Call Centre reps do not put in notes in the system. Every time I calll they say there is no appointment until after 4 days. Pay for a plan to cover repairs and you get absolutely no service from Direct Energy, only waste your time. Wait is very very long very frustrating...it is a rip off
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Direct Energy is a total RIPOFF!!!
Posted by on
Direct Energy is a Ripoff they try to get as much money out of you as they can. Me and my husband had been using them for 6 months and the first 2 months our bill was a little over 200, the 3rd month it went to 298, the 4th month it was 364 then the 5th month it jumped to 502. We told them to come check the meter they said it was working properly and they had an actual reading. So the last month we used them our bill jumped to 634.97 and we were not even home during the day. I called customer service they said there was nothing they could do and were not willing to work with me and then asked so when are you going to be able to pay your bill. I just laughed. So we changed our light company right after that and our first bill was 68 dollars and some change which it was only for 22 days but it would have still been less than 100 for one month.
     
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Alain on 05/22/2010:
Direct Energy is owned by a large British energy company, Centrica. They have been investigated and fined for (among other things) ethics problems in the past. You may want to contact the Texas Attorney Generals Office (Consumer Protection) at 800-621-0508 (out of state), 512-463-2185 (Austin), 214-969-5310 (Dallas), 915-834-5800 (El Paso), 806-747-5283 (Lubbock), 956-682-4547 (McAllen), or 210-225-4191 (San Antonio)to complain. They very well may have a file on these folks.
Alain on 05/22/2010:
You can contact the Texas Attorney Generals office (consumer protection) about this via oag.state.tx/consumer/index.shtml or call 713-223-5886 (Houston Regional Office).
Alain on 05/22/2010:
Posted this in the wrong place, but still applicable.
sjfaris on 08/22/2013:
They are offering customers low rates to start and then put you on a variable rate. They claim ypu could change to a fixed rate.However, they fixed rate is higher than National grid.
My advise would be to avoid this company. You are correct they want to see how much pain you will take. Glad you noted this practice.

Steve faris
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