DirecTV,no Playlist, no DVR, no Fix!!!
FAIRFAX, VIRGINIA -- It all started in August! Hubby LOVES football, we were tired of crappy Verizon, so we made the leap and signed up with DirecTV! Installed without programming the remotes but that's OK. Day 2 of having service...no playlist on other TV's??? We have 4 kids and like to record their shows for "TV time". I call about the DVR...no fix. Now we see that the playlist will disappear all together or if it is there it will be from last week (shows we've already deleted will show up and new shows from that day are MIA?) I have reset the box, had direcTV to my house MANY times and even had a case manager (had a code 47 and 48..had these codes this morning!) STILL NO FIX
November when direcTV is tired of us calling, assign us a case manager...who should not work in customer service..ever, told me "in 3 weeks OR SO our new SOFTWARE will fix ALL your problems, no you cannot get out of your contract unless you pay $450" So, now its January:) December 4th my TV showed new software BUT I found out this morning that wasn't "THE" software so my problems are still ongoing! So, NOW, January 8th I still have direcTV and it still doesn't work BUT IM STILL PAYING BECAUSE ITS NOT THEIR FAULT ITS THE SOFTWARE!!!! Isn't that your fault? I feel like I should get an hourly pay because I'm always resetting, unhooking or speaking to DIRECTV.
Tv is such a small thing in life and shouldn't be this difficult. I pay you for a SERVICE, YOU PROVIDE ME THAT SERVICE..RIGHT? Not at direcTV...you pay them and you kind of get service BUT they are working on it, so as a paying customer, I WAIT, wait until the engineers release "THE" software. Well I've been patient since AUGUST and I'VE HAD IT.
The manager this morning tried to comfort me in telling me " THIS IS AN ONGOING PROBLEM, YOU ARE NOT 1st PERSON I'VE TALKED TO TODAY WHO HAS THE SAME ISSUE. That's sad! It sure didn't make me feel better, it made me come online and WARN others. If you want to pay for a service and not receive it...PICK DIRECTV...if you want a constant headache and always be "on hold"...PICK DIRECTV If you don't want your kids watching that much TV...PICK DIRECTV...If you like a big blue box informing you "your playlist is disconnected" every 2 minutes...PICK DIRECTV
If you want to be in the boat of people with the "same" problem for 6 months with no fix in sight...PICK DIRECTV
The promise on their website is a script not a "promise". If that were true I would be out the contract, like requested, without paying you $450 or any dvr related fees! I feel Directv breached the contract and have not fulfilled your end...not even close. But...the little people pay and the suits win! I cannot believe a "new" customer has had such a horrible experience with your company AND is still on the hook for the cancellation fee. Directv should pay me the fee and do me a favor for once! I thought it was cheaper to keep an "old" customer than to advertise for a "new" customer??? I hope if you have a similar problem you TELL THE WORLD...warn people not to get involved until this MAGIC SOFTWARE IS RELEASED! GOOD LUCK TO ALL WHO ARE NEW IN MY SHOES, AND TO THOSE WHO ARE "OLD" CUSTOMER WHO CANNOT GET OUT WITHOUT PAYING THE CANELLATION FEE..