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DIRECTV NFL Sunday Ticket

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1.3 out of 5, based on 31 ratings and
51 reviews & complaints.
Don't settle for cable! You should have a TV experience that you can trust. Enjoy every game with Sunday Ticket, watch hit movies and shows anywhere, and change the way you watch TV. DirecTV provides the greatest digital television experience for over 37 million customers daily. Our goal is to provide the most reliable, trusted customer service for your digital television service needs. We are rated #1 for a reason. Call today to ask about the packages we have to offer!
Company Profile
DIRECTV
P O Box 915
El Segundo, CA 90245-0915
310-535-5000 (ph)
www.directv.com
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Constant Headache!
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Rating: 1/51

We signed up with DirecTV with promo for $300 gift cards plus free NFL ticket for one year! DO NOT DO THIS unless you enjoy throwing away your money for no TV. What a huge mistake! First weekend, we could not watch any of their 10,000 free movies. We're told it was due to taking 72 hours to load all of the packages. Monday came and was told our internet needed to be faster. Increased this but still no movies. Thursday was finally told this is a known issue. They would not let us out of our contract even though we reported it immediately.

Tonight, during the FBS Sugar Bowl, 4th quarter, entire system shut down and Leah could not fix it. We have 18 months left and it will be the worst TV time in our history. Wish we had kept U-verse even at higher price. How can they continue?

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Very Bad Quality Service Especially Considering the Price-Point. Only Functionality That Works Seamlessly Is Preventing Login on >
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Rating: 1/51

HANOVER, NEW HAMPSHIRE -- Numerous crashes + errors, including errors with pure code (certainly not meant for users to see). I've missed parts of every game I've tried watching (not many since I only follow 1 team). When I try switching from one device to another during a crash the system won't let me sign in saying I'm already signed into 1 device (without fail - that must be where they concentrated their development.

And this is a pricey service, with the NFL badge all over it. You'd expect a premium service. I'm sitting here watching a football game hosted by Amazon (for free) at perfect quality. That shouldn't happen if NFL Sunday Ticket was putting my money into the service.

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Horrible Connection With Sunday Ticket Streaming
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Rating: 1/51

ACCOKEEK, MARYLAND -- This is 2017, and we are still dealing with awful quality streams? I just paid for DirecTV/ATT Sunday Ticket. If you can even watch a game due to blackout restrictions, the picture comes in extremely crappy. I mean worse than 240p most of the time. In occasional spots, the picture will come in at 1080 and then start to flicker. Often, the picture will just go out all together and then greet you with a loading screen that it never recovers from. I have a 200 MB download and upload internet connection, and I have tested this on both the Roku and Fire Stick, with the same results. So, I can deduce that this is the shitty product Sunday Ticket's fault. Thanks DirecTV for nothing... again.

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Bad Service/Overcharging
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Rating: 1/51

SALT LAKE CITY UTAH -- Keep trying to overcharge me for $46.99 for NFL Sunday ticket that I did not want. Have been dealing with them for 3 months to remove it and put in a credit for the charge. Still having problems getting it taken care of. On top of everything else, I have been on hold waiting to talk with a supervisor to help with the situation for over an hour now. They don't care about ripping people off. And they won't transfer you to talk with a supervisor. This business is ridiculous and a huge mistake. I cannot get rid of them fast enough.

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Awful Streaming and Even More Awful Customer Service
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Rating: 1/51

PHOENIX, ARIZONA -- I signed up for the NFL Sunday Ticket app but what I didn't sign up for was lousy streaming. It constantly buffered, and then, for a time, I wasn't able to watch the game I wanted at all. I checked back in later, my game was back on but streaming was as it was before. When I went online the next day to see if there were suggestions to make it a better experience, I noticed they had a chat line for customer service. CS wasn't helpful at all and told me he would have his tech department look into it and would send me an email with a fix. Guess what??? I never heard from them - but they were very prompt and efficient in taking out their monthly fee. This was a HUGE waste of money.

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Try Cancelling Your NFL SUNDAY TICKET Auto Renew Without Going Bananas!!!
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Rating: 1/51

NORTH CAROLINA -- Got ** a few weeks ago that my NFL Sunday Ticket would not auto renew by Jose speaking to me from El Salvador. Even got a phony cancel confirm number. Chatted today with representative after it still was on my statement as current programming. They will not put it in writing that my NFL auto renew has been canceled but they will have a "supervisor" call me. Just canceled my auto pay and paperless statements so they cannot slip it by me this year.

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Streaming / App
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Rating: 1/51

MANITOWOC, WISCONSIN -- DirecTV offers watch anywhere, however when you travel for work and want to watch football on NFL network they tell you, you need to be on your home network... If I was on my home network I wouldn't be trying to watch on my iPad! Same ** if you try to access your DVR. Pointless app and remote service. I'm going to finally go with cable, ** the satellite companies.

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Overbilling
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Rating: 1/51

You need to watch your bill for items you did not order. Just found out that I have been charged for NFL tickets for 2 years even after I called and cancel it. And when you call them and stay on the phone with them for over 90 minutes but there is nothing that they can do for you!!! But they found out that I did call and cancel 20 month ago but still charge my account.!!

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Sunday Ticket
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Rating: 1/51

PHOENIX, ARIZONA -- I purchased the Sunday Ticket in 2015. DTV tried to autobill me for it last year, so I had to call them to make them cancel it. Now they just did the same thing for 2017. I video tape every convo I have with them, so I'm going to post the vids showing how insane DTV is. In my latest vid I'm telling the representative I did not sign up for the package, and canceled it last year as well. She keeps trying to charge me, and barely speaks English. Complete ripoff.

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Lacks Basic Features, Not Good
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Rating: 1/51

I got NFL Sunday Ticket because my favorite team's games are out of market for me. I am sorry I did, because it has not been very useful. The quality of the broadcasts is high. However the service is difficult to use and lacks some of the most basic features you expect from cable TV (such as the ability to record games). Worse, DirecTV's customer service reps don't appear to know much about this service. I've wasted literally hours with them on simple problems they couldn't solve. Every other channel allows me to schedule to record a game, usually 7-10 days ahead of time. The games I record stay recorded so that I can watch them again at a later date.

This is not true with NFL Sunday Ticket. Because of awful programming, DirecTV does not assign specific channels to specific games. Therefore you cannot set a game to record while you are away on vacation. If you do manage to record a game live, that recording vanishes after a fairly short period of time.

I spent an hour and a half on the phone and got escalated to a supervisor who gave me false answers about this (answers that showed that even the supervisor knew nothing about NFL Sunday Ticket). They insisted I had to record from the Guide, not through the Menu's search. When I pointed out that the games were not listed on the Guide, they simply said, "We cannot help you." Another 45 minutes with their online chat support got me the real answer: unlike every other sports channel out there, NFL Sunday Ticket gives you no way to schedule recordings ahead of time.

So if you don't travel and will be in front of your TV every game, you may find NFL Sunday Ticket valuable. If you want to record a game, however, it's pretty useless. You can also watch games on mobile devices (if you enjoy watching sports on postage-stamp sized screens). I tried this and couldn't get it to work. Maybe you'll have better luck than me.

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