SALT LAKE CITY UTAH -- Keep trying to overcharge me for $46.99 for NFL Sunday ticket that I did not want. Have been dealing with them for 3 months to remove it and put in a credit for the charge. Still having problems getting it taken care of. On top of everything else, I have been on hold waiting to talk with a supervisor to help with the situation for over an hour now. They don't care about ripping people off. And they won't transfer you to talk with a supervisor. This business is ridiculous and a huge mistake. I cannot get rid of them fast enough.
PHOENIX, ARIZONA -- I signed up for the NFL Sunday Ticket app but what I didn't sign up for was lousy streaming. It constantly buffered, and then, for a time, I wasn't able to watch the game I wanted at all. I checked back in later, my game was back on but streaming was as it was before. When I went online the next day to see if there were suggestions to make it a better experience, I noticed they had a chat line for customer service. CS wasn't helpful at all and told me he would have his tech department look into it and would send me an email with a fix. Guess what??? I never heard from them - but they were very prompt and efficient in taking out their monthly fee. This was a HUGE waste of money.
DURHAM, NORTH CAROLINA -- I have to agree that DTV's NFL SUNDAY TICKET is not consumer friendly! This subscription does not allow for refunds or an early cancellation buy out. I added this feature in September 2016 and called to find out if I could simply pay out remaining installments to avoid being billed for a service that was no longer functional after the regular season and was told NO. The DTV explanation was that had I added it during the off season my installment plan would've been paid out at the end of regular season! I replied that either option results in the customer paying for a service that could not be used.
SCHAUMBURG, ILLINOIS -- I got Sunday Ticket at the start of the 2016 NFL Season. From the first game, there were streaming issues. Mid-game, I would be logged off the site and then unable to load the website to re-log in. It was not an internet issue as all other websites worked fine, only DirecTV would be down. I had issues with every single game (only watched my team each week, not other teams) and several games I was unable to load Sunday Ticket for 30 minutes at a time, missing huge chunks of the game. There have been three games this season where I was unable to see the last twenty minutes of the game due to never being able to log back in, this week included.
To make matters worse, they have zero customer service. They won't deal with any issues over chat or email (as they don't want a record of them not caring or refusing to do anything about it) and will only deal via the phone. Each time I talked to them, the representative could not care less. Would not give any sort of refund and only offered a half-hearted apology. Absolutely nothing was done about the weekly issues. I will never purchase Sunday Ticket again and actually will be staying away from DirecTV all together after this experience.
ARIZONA -- I purchased NFL Sunday Ticket as I dropped Cable TV. The games are not accessible if they are being televised in your home market (including Cable). And doesn't include Monday or Thursday night Football. So far I've only watched one game this season. That game was blocked, and I had to purchase a VPN to mask my location. Complete waste of money! I tried to call and cancel and they stated I bought the season and there are no cancellations. Obviously they're not allowing cancellations because it doesn't work!
DENVER, COLORADO -- Sunday Ticket is a poor quality product. Recording through DirecTV is inconsistent. I have had it not record or only partially record some games. Even when I watch it live, it can go out due to blackouts. When it tries to automatically find the game on other channels, it fails for me 100% of the time. I have never had that feature work. I quickly found the local game on a local channel. I will never trust Sunday Ticket for recording or even watching a game.
LOS ANGELES, CALIFORNIA -- I'm paying $40-$50 a month, which is a lot, so I can watch my team (I live in LA and love the NY Giants). Besides the picture quality going in and out of high to low quality and back again, I'm CONSTANTLY having to refresh the app or web browser when it FREEZES. This happens at least 20 times per game, and sometimes during very crucial moments of the game, which is SO frustrating. I wish there was another option but it looks like DIRECTV has the market cornered for those of us without some crazy NFL cable package.
I got NFL Sunday Ticket because my favorite team's games are out of market for me. I am sorry I did, because it has not been very useful. The quality of the broadcasts is high. However the service is difficult to use and lacks some of the most basic features you expect from cable TV (such as the ability to record games). Worse, DirecTV's customer service reps don't appear to know much about this service. I've wasted literally hours with them on simple problems they couldn't solve. Every other channel allows me to schedule to record a game, usually 7-10 days ahead of time. The games I record stay recorded so that I can watch them again at a later date.
This is not true with NFL Sunday Ticket. Because of awful programming, DirecTV does not assign specific channels to specific games. Therefore you cannot set a game to record while you are away on vacation. If you do manage to record a game live, that recording vanishes after a fairly short period of time.
I spent an hour and a half on the phone and got escalated to a supervisor who gave me false answers about this (answers that showed that even the supervisor knew nothing about NFL Sunday Ticket). They insisted I had to record from the Guide, not through the Menu's search. When I pointed out that the games were not listed on the Guide, they simply said, "We cannot help you." Another 45 minutes with their online chat support got me the real answer: unlike every other sports channel out there, NFL Sunday Ticket gives you no way to schedule recordings ahead of time.
So if you don't travel and will be in front of your TV every game, you may find NFL Sunday Ticket valuable. If you want to record a game, however, it's pretty useless. You can also watch games on mobile devices (if you enjoy watching sports on postage-stamp sized screens). I tried this and couldn't get it to work. Maybe you'll have better luck than me.
SAN FRANCISCO, CALIFORNIA -- They advertise 'Every game, Every Sunday', and cannot deliver anywhere close to that. I understand that games are to be blacked out every now and then, however we are 11 weeks into the season, and they have blacked out every game for the New England Patriots except for 1. I purchased this service to specifically watch the Patriots. Now I'm out $220, and don't even get to watch what I'm paying for. Sounds like a pretty good scam DIRECTV is running over there.
I contacted DIRECTV about this, and they told me that they cannot provide a schedule of blacked out games in advance, because they only know hours before the game airs what they will be showing. To people that are considering purchasing the Sunday NFL Ticket, you are gambling away your money to this provider, because you don't know what you will actually receive for your money. Don't waste your time, or money.
GEORGIA -- I'm a fan of the New England Patriots living in the suburbs of Atlanta. My internet provider being Infinity/Comcast, I had no choice but to purchase a package for NFL Sunday Ticket TV To Go to watch the Pats. I paid upfront $199.96 for the entire season with the expectation to view the games on my laptop, iPad or smartphone. I received an email confirmation from DirecTV. The first Sunday went by without me being able to watch any game! The App/Site would show that the service is unavailable. I contacted DirecTV & they informed me that all is good & next game use the browser instead of the App.
The second Sunday came by and the same happened, no access whatsoever. I spent over one hour on hold with DirecTV until speaking to several agents. Unfortunately they could not resolve the issue and needless to say it ruined my day. The following day I was lucky to talk to Gabriel from DirecTV who was truthful & informed me that they had a computer glitch that terminated my subscription by mistake. I demanded a refund for the whole amount and was told they cannot do that.
The best they could do is either refund two games for $24 or try to fix the issue!! I did not trust them to fix anything so I decided to cancel my subscription. I'm out $175 and extremely disappointed that DirecTV did not honor their part of the deal & ripped me off the way they did. Just don't bother with "NFL Sunday Ticket TV To Go." It is not worth the headache and aggravation.