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NFL SUNDAY TICKET
Posted by Kuzin11 on 10/29/2003
I HAVE SUBSCRIBED TO NFL SUNDAY TICKET FOR THE LAST COUPLE OF YEARS. I TOTALLY UNDERSTAND THE BLACKOUT RULE. WHAT I DON'T UNDERSTAND IS WHEN I CANNOT SEE A GAME THAT IS IN INDIANAPOLIS AND I LIVE IN GEORGIA. LAST SUNDAY THE GAME WAS NOT ON THE TICKET OR ON THE 4 REGIONAL STATIONS THAT I HAVE. THIS DID NOT HAPPEN LAST SEASON AND IT HAS HAPPENED SEVERAL TIMES THIS SEASON. I HAVE TALKED WITH OTHER PEOPLE WHO AGREE. WHAT IS UP! THE PRICE GETS JACKED UP EVERY YEAR AND THE QUANTITY GOES DOWN. I DEARLY LOVE FOOTBALL BUT I AM NOT GOING TO PAY NOT TO SEE MY FAVORITE TEAM. THESE BIG COMPANIES NEED A SERIOUS WAKE-UP CALL THAT CAN ONLY BE PROVIDED BY A STRONG SOLIDARITY OF CONSUMERS TIRED OF GETTING SHORT CHANGED.

     
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Posted by OhTheStupidity on 2004-03-09:
This is not a directv complaint. This is an NFL complaint. They are in COMPLETE control of what plays when on NFL sunday ticket
Posted by directvemployee on 2004-09-09:
you apparently don't know blackouts if not on sunday ticket or espn or espn 2 or your regional sports network channels and if you don't see em on the local channels it's because whoever's hometown there playing in has the rights to have the game broadcasted if they think they have sold enough seats in the stadium if you think about it if the stadium can't sell out you can't watch it for free at home so they decide wether or not they WANT you to watch it we don't control blackouts we just enforce em cause of the FCC problem?....talk to them
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NFL Sunday Ticket
Posted by Starbucks107 on 09/26/2004
LOS ANGELES, CALIFORNIA -- Direct TV is moving over towards "Cable Company" mentality...Now, they "blackout" NFL games on the Sunday Ticket, because the "Local" network stations own the rights to televise these games. I live with no NFL team closer that 200 miles away (San Diego), so that is not an issue. Since 1994, this has never been an issue, however, ALL OF SUDDEN, it is! I complained to the FCC, but they don't oversee Direct TV. WHO DOES? Oh, by the way, if I PAY for the Local Programming package, I will receive the NFL games, that I have already paid for with the subscription to the "Sunday Ticket" I don't even want to go into calling Direct TV and complaining about this! I NEVER heard so much BS in my life. I mean, I was in the US Navy for 20 years, and this tops them all! Direct TV "backstrokes" when you call them. They have an answer for everything, except the truth!
     
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Posted by Slimjim on 2004-09-28:
Sif's right, this is an NFL licensing issue. I think Direct TV can't give you a straight answer due to confusion between them and NFL Football in respect to areas and blackouts. I think the only thing to do is contact DTV and explain you purchased the Sunday ticket based on previous year expectations. Try and get a credit for remainder of season if it's now worthless to you.
Posted by imrich97 on 2004-09-28:
I have had the NFL Sunday Ticket for 4 years now. I only subscribe to that, and not a regular satellite package. They have raised the price every year, and we get less every year. At least last year we got the local channels included for free. As soon as the NFL is offered through other means, DirecTV is going to lose a lot of money.
Posted by dolphans1 on 2004-10-12:
Hey Direct- TV viewers, there is a group of people out there who are upset with the way Direct-TV is controlling the pricing on the NFL Sunday Ticket. I thought I would forward this letter to you in the event some of you feel the same way and would like to use it, or send a complaint letter in to Direct-TV and the NFL.



Direct-TV Legal Department
PO Box 92600
Los Angeles, CA 90009

RE: Legal notice

Dear Direct-TV Representative;

This letter is to set the ball in motion to a potential lawsuit over the monopolistic business practices you have conspired with the NFL over how you offer to sell the NFL Sunday Ticket.

I had been a NFL Sunday Ticket subscriber for 9 years, during these 9 years the NFL Sunday ticket could be ordered from any licensed satellite programmer who sold the programing.

In or about 2003 Direct-TV purchased exclusive rights to the NFL Sunday Ticket thus creating an alliance/monopoly with the NFL in an attempt to unreasonably control and artificially set programing pricing at monopolistic rate.

In past practices, the NFL Sunday Ticket could be purchased from any satellite programmer, but today, I am forced to have my entire house rewired and forced to remove my old satellite dish and install a separate mini-dish exclusive only to Direct-TV, unreasonably and unnecessarily, when the technology is there to allow my personally owned digital receiver to receive it.

A "monopoly" is defined by the degree of power held by the seller to set the price for a particular good. In short, you are the only Company that I can purchase the Sunday Ticket from and you can charge whatever you want and I have no choice.

When I first purchased the NFL Sunday ticket, it cost me $99.00 per season, now it cost $212.00 for 4 months of viewing, plus I am forced to sign a 1 year agreement with Direct-TV, also, in conjunction with the ordering your package of the NFL Sunday Ticket, I am then required to pay an additional (minimum) $39.00 per month for regular standard programing or pay the $90.00 penalty (after the 4 months goes by) to be released from your contract.

Based on the facts, it is evidently clear what your intent is, and that is to unreasonably control and overly inflate/set the pricing of your programing by forming this clever alliance with the NFL. In your own "words" , I cannot purchase the NFL Sunday ticket as a stand alone item.

I demand that your company & the NFL seize and desist from this monopolistic practice and allow me to purchase the NFL Sunday ticket as a stand alone item, with my own satellite receiver or I have no choice but to file a federal lawsuit in a Court of Law in an attempt to resolve this matter.

I will give you 30 days from receipt of this letter to resolve this issue.
Posted by rron5n on 2004-11-07:
I have been a subscriber for 4 yrs. Paying more this year in advance and then finding out that I am getting less than half of what I paid for, with ZERO refund or pro-rate if I discontinue NFL Sunday ticket. Direct TV has no right to black out a game thats PAY-FOR-VEIW, but they claim that they have to follow law. B/S. Then why was I able to watch the Chargers vs NY>Jets game? I got no answer on that one.
When you figure 14 games a week, excluding Monday Night Football, The five o'clock game on ESPN, plus as of this year all local channel games,(4)& Black-outs, WE ONLY RECIEVE 6 or 7 GAMES A WEEK. Thats only half a ticket. Email me at rron5n@aol.com. I would like to hear what you have to say.
Posted by greataff on 2006-07-22:
Here's something interesting, and it wasn't even made by DTV it was made by dish about thier own sports programming. The same rules apply to DTV as it does to Dish. After all why wouldn't DTV give it's customer something they can charge them for?

Blackouts on the Regional Sports Networks are not based on arena sellouts. They are in place to protect the various broadcast rights holders for each game. Each league determines its team territories differently. Consequently sports teams from the same market will have drastically different local blackout areas.
Posted by RPC3 on 2007-11-01:
remember to email your complaint to your rep and both senators in congress.
Posted by ddub67 on 2008-02-06:
I noticed this policy change in October of the NFL 2005 season when Directv started blacking out games that the local stations aired. I live in Youngstown and watch the Steelers, but if the local station played the game, then Sunday ticket was blacked out. My argument was that this policy went into effect after the start of the NFL season and it was unfair for me to pay for this service which I have no control over. I called and complained several times, but got no where. Directv refused to turn off and reimburse me. I ended up writing my attorney general and 3 months later i recieve full reimbursment from directv for sunday ticket.
Posted by Anonymous on 2008-02-06:
Don't blame DirecTV for not "carrying" the locally televised football game signal in their Sunday Ticket Package. I'm sure it's likely an NFL reg set up to protect your local broadcaster. Local revenues to broadcast games can be huge for an affiliate. IF their viewing audience is fragmented watching another signal then the local affiliate can't make as much revenue which is guaranteed them when the NETWORKS set up the broadcast contracts with the NFL.
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NFL TICKET FREE TO NEW CUSTOMERS ONLY
Posted by Jakea_25 on 08/13/2011
Email correspondence with DirecTV representatives



CUSTOMER AFTER SPEAKING WITH TWO DIRECTV REPRESENTATIVES ON THE PHONE:

As an existing customer I would like to be treated as good as your new customers. When you offer them a service for free that I'm interested in using...and...using that product would probably persuade me to buy it in the future...and...giving me the "Free" deal even though I'm not a new customer would create more of a brand loyalty and possibly make me a DirectTV customer for life and tell others how great of a product it is...Instead you tell me I have to pay full price or the best you can do is give me $20 off. Once my contract is up I will be dropping DirectTV and I will be telling all my friends & family and Facebook Friends and acquaintances...that once DirectTV signs you up...they stop taking care of you. Take care of your customers...and they will continue to be your customers.
I like DirectTV but this will be a deal breaker.


REPRESENTATIVE RESPONSE:

Thanks for writing. I completely understand your inquiry on the offers available for the NFL SUNDAY TICKET for new customers and for you as well. I appreciate being given the chance to respond to your concern and would be glad to provide you with the information that you need.

The prices that you see in our advertising tools are for customers who would like to get DIRECTV for the first time. We invest deeply to get new customers to try DIRECTV services. Sometimes we must dig deep to give them different pricing to entice them to try DIRECTV. We are confident that we offer the best possible pricing and quality programming so that once people come to DIRECTV they will stay with us for many years after that, but sometimes we must offer competitive pricing to get customers to try our services. I understand that this looks a little unfair especially for you who have been with us for quite some time. As a customer you are entitled to certain benefits other customers would not have available to them.

On the other hand, please be informed that our best programming offers are usually online. By registering at http://direcTV.com and signing up for email alerts, you'll also find out about any special deals as they become available. Just go to http://direcTV.com/register to sign up. If you still are not satisfied, we need to speak with you to help you get the programming you're looking for at the best possible price. Please call us at 800-531-5000 so we can assist you.

Your feedback about getting the NFL SUNDAY TICKET for free is of great value to DIRECTV and the services we offer. As such, I have forwarded your comments to management for review; please rest assured your voice is being heard and many of the changes we make are a direct result of the comments and suggestions we receive from our customers.

Thanks again for writing, Mr. A. I appreciate the opportunity to personally address your concerns regarding the NFL SUNDAY TICKET.


CUSTOMER RESPONSE:

I understand your point, but as a company you should realize giving deals like NFL Ticket for free to new customers and not giving current customers the same deal if they ask for it is going to alienate your current customers. Would you not accomplish the same goal by allowing current customers to try NFL Ticket for free for a year? Isn't retaining customers as important as getting new customers? I am still not satisfied with answer I received. I will be satisfied and continue being a customer and even purchase NFL Ticket next year if I receive it for free this year. However, if I don't receive NFL Ticket for free this year when my contract hits the 12 month mark and our current rebates expire I will cancel my DirectTV account.

I'll have spent $468.60 total on my monthly bills and the cancellation fee will be ($480 - 20 x 12) $240. Totaling = $708.60

At that point my monthly payment will be come $70.05 x 12 months = $840.60 plus purchasing NFL Ticket next year $334.95 = $1,175.55 you will not be receiving from me. Add in the the potential that when my two year contract is up I sign another two year contract and it continues to add up.

Once again, I'm not being unreasonable...your are giving it away for free to new customers...let me try it for free this year and I will continue to subscribe to your service.


REPRESENTATIVE RESPONSE:

Thanks for writing us back. I'm very sorry to hear of your dissatisfaction with the previous response. I totally understand how you feel about the Free NFL SUNDAY TICKET offer to new customers and I know it is pretty upsetting that it is not being extended to existing loyal customers.

I just wanted to let you know that I have forwarded your email for special handling. We respect your time and want to assure you that we are working diligently to get back to you as soon as we can. While this may take some time, our specialists generally respond within 24 hours.

Thanks again for writing, Mr. A. We appreciate your patience while we work to resolve this issue for you.

REPRESENTATIVE RESPONSE:

Thank you for writing back in to us. I can understand your feelings regarding the NFL promotional offer for the current customers subscribing to our services. We certainly do not wish for you to think about leaving and would like to see what we can do for you. Please know that we do have offers that we are unable to apply through email. Please know that I have noted this situation on your account. please call us back at (800) 531-5000 so we can review our options. Once again, thank you for taking the time to write to us.

CUSTOMER RESPONSE AFTER CALLING AND DEALING WITH 3 REPRESENTATIVES:

I called tonight and had to speak to 3 people. The first two didn't even know about my original complaint or emails and told me I had to pay full-price if I wanted NFL Ticket. The third person said that new customers are getting NFL Ticket for free but are having to pay $250 a month...which if DirectTV's website is correct about the package prices with NFL ticket included...YOUR representative flat-out lied...and if that is the truth your promotion is mis-leading...either way your not living up to your customer promise: Excellence is more than a goal. It's a promise.

I will be canceling my subscription.


REPRESENTATIVE RESPONSE:

Thank you for writing back and allowing us another opportunity to provide you with great customer service. I tried to call you several times today, most recently at around 9:30 A.M. to assist you, I am sorry I was unable to reach you as I would have enjoyed talking with you personally however each time I called I received a busy signal.

As previously stated, while we are unable to offer you the new customer promotion that would allow for the NFL SUNDAY TICKET free, we are able to offer an incredible discount for our most valued and long term customers, however we are unable to offer any promotion via email. If you are interested in further information, please respond to this email, please be sure to include the original email, with a phone number and a good time to reach you, and we will then ask a specialist to contact you in the next 24-48 hours.

FINAL CUSTOMER RESPONSE:

I can be reached at XXX-XXX-XXXX after 6:30pm on weeknights. However, since you are giving away NFL Ticket for free to new customers but not current customers the most I'd be willing to spend is $10/month. So, if your incredible discount is more than $10/month don't bother contacting me. Once again, I was planning on purchasing NFL Ticket this year but then you started promoting the fact that your giving it away for free to new customers. There is no way I'm going to pay even close to your $69.99/month when you are giving it away for free. I also don't appreciate that your last response leads off with you claiming that you have great customer service when my previous emails and phone calls clearly show that I have not been satisfied with your customer service in the least...but I guess if you consider having to explain myself over and over again to multiple representatives as my frustration continues to build and build is excellent customer service...it just adds another reason for me to drop your service.
     
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Posted by Jay on 2011-08-13:
Dealing with DirecTV is an exercise in futility. Each representative is a new adventure. There is NO internal communication. You are expected to be at square one with each call. I know. I have been there just like you. Generic canned responses is as good as it gets.
Posted by CrazyRedHead on 2011-08-14:
I understand where you are coming from on this. The only reason my husband got Direct TV is for the Sunday ticket to watch the NFL. He is also upset that he has to pay several hundred dollars to get it when they are just giving it away to new customers. I also love football and want to see the Steelers.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
NFL Renewal Scam
Posted by Churchg on 10/01/2013
MACON, GEORGIA -- I just received my bill and never really looked at all the charges until today. I noticed I was getting charged for NFL package that I did not request. I had this problem last year and thought I had this solved. Little did I know, it was happening again and they assured me next year this will not happen again. LOL, my contract is up soon so I will be switching to Dish.

Thanks for all you do Direct TV!

     
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Your advertising it totally out of touch with women!
Posted by Swrock on 09/06/2013
SANTA FE, NEW MEXICO -- I cancelled my NFL ticket because your advertising is a slam in the face for females you have NO regard for the women out here that love football and after all my years of service with you I am done. I will never order your NFL package again and I'm sure you really don't care.

Your ads are so over the top with men I can't even stand to watch them I think you should get rid of your advertising company because your ads are just awful far from funny. I cannot even stand to watch them if I didn't like football so much your ads would make me want to never watch football AFTER ALL AS YOUR ADS SAY IF YOUR "NOT" A MAN then you might as well go garage sale shopping.....

Does this mean that you don't want "US" women watching your men's football? Sure sounds like it!

"MISS" REINHARDT
     
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Posted by onlooker on 2013-09-06:
some of those ads are surely directed to the lowest common denominator - and it happens to be knuckle-headed male. BUT its a gimmick
if you like the game....dont let that stop you - vote with your dollars and find another provider.
Posted by FoDaddy19 on 2013-09-06:
I think you're taking the ads a bit too seriously. They are intended to be a joke.
Posted by Slimjim on 2013-09-06:
I'm confused. If these ads are offending because you are that passionate about football, then I would have surmised your interest in the sport would be far too great to cancel the service you need to watch it
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Impossible to cancel Direct TV services
Posted by Marie94116 on 06/29/2012
I've been on HOLD for over 20 minutes trying to cancel Showtime and NFL ticket.

I called the 800 number only to be transferred to the Premium Department. I was on hold for 20 minutes. UGH!

Finally....got to a women who's actually pretty nice.
     
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Posted by tnchuck100 on 2012-06-29:
DO NOT rely on any phone conversation to cancel anything with DirecTV. That money spigot is running. They will not easily turn it off.

Send them a letter certified mail/return receipt requested. Spell out exactly what is to canceled and when it is to be effective.

Yes, it's a hassle. But not near the hassle they can put you though otherwise.
Posted by KevinTX on 2012-06-29:
I've had direct TV for a while and had to cancel things before. If you got someone on the phone, you should be ok. They're not as crooked as some portray them.
Posted by madconsumer on 2012-06-29:
very helpful review, and voted as such!!
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NFL Sunday Ticket
Posted by Shawnynev93 on 12/18/2011
The NFL spends 1 BILLION dollars a year on the NFL Sunday Ticket. You think they can give that to every single customer for free you are retarded. When you signed up as a new customer you get plenty of deals that existing customers don't get, including up to half price of regular programming. It is absolutely ignorant to think that DirecTV can give every customer NFL Sunday Ticket for free. you pay anywhere near 1 billion dollars a year for service? No? Then learn how Captialism works.
     
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Posted by Alain on 2011-12-19:
Capitalism doesn't work. That's why I like Communism.
Posted by Churro on 2011-12-19:
I wouldn't pay a billion dollars a year just to watch football. That doesn't seem like a good value.
Posted by Kris10 on 2011-12-19:
I don't think there was any cause for a slur against the mentally disabled in there. Yes, it is capitalism. No, it doesn't work. This is why the 'middle class' is dying. This is why 'low class' is getting so much worse. WHY does it cost them more than a billion dollars to broadcast football games (Which are broadcast by their local stations anyway)? All they're doing is tapping into an already active stream.

Seems to me that if they're spending 1 billion dollars on this, that they should cut the program and give the money to those who are TRULY in need. Not some goof who 'needs' to watch every single game of his favorite football team. If you're that invested in them? Move there.
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Ask For a Discount
Posted by Slimjim on 08/26/2011
As most have seen the advertising, Direct TV is giving away the NFL package this year to new subscribers as incentive to switch. To those who don't know, the current subscription rate is $384 for the season and repeat buyers get an automatic discount down to $324.
Needless to say, this is alienating for long term Direct TV customers to pay such a premium when it is being given away to others. Also of no surprise, they no doubt are having issues over this with angry repeat buyers, such as myself.

If you already are a Direct TV customer, call them and ask what's being done for current subscribers. The appear to have small concessions immediately ready to be offered, but if you push, they are deeper discounts available.

It sounds like it may vary what they'll give based on circumstances, but I am month to month, with over 15 years as a customer, and all with the NFL Sunday ticket bought each season. That combo got me almost half off this year.

I had it on my to do list to call and glad I finally made time just to see where their heads were. I would recommend calling to anyone who wants the package this year that is a current customer, especially a seasoned one with no contracts left. Do it before the season starts or you lose the right to cancel the package with a full refund, which is the alternative they probably want to avoid..


     
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Posted by Slimjim on 2011-08-26:
FYI, here's why you always want to see what's beyond the first offer. This ex-member wrote this years ago thinking they gave him something for being an internet troll. Sadly, his lack of reading skills prevented him from realizing he just got the same anniversary discount everyone else does each year. Classic.
http://community.my3cents.com/showTopic.cgi?id=9755&type=Z
Posted by Old Timer on 2011-08-26:
Good post and info. As John from SoCal and I found out if you press Cox for a good customer discount they will almost always cough one up. I told them I was jumping to DirecTV and got about 25% off TV and Internet. Too bad it has to be like this just to watch TV now.

As stated above: Or you can become a DirecTV "Internet Reviewer" like a past idiot on this site used to claim and get $10.00 of each month. Sorry no, the "Internet Reviewer" program did not and never existed when DirecTV was called about it. They did offer a $10 per month credit to renew with them, which is what the idiot was getting.
Posted by Slimjim on 2011-08-26:
Right old timer. Sometimes you just have to let them know there are alternatives for a little leverage. I think they realize this offer to newbies would unsettle their customers, so on the NFL thing, they are pretty generous right now.
LOl, "internet reviewer". Yeah, if you tell silly stories, people are going to call you out. That guy use to get the biz all the time.
Posted by Alain on 2011-08-26:
Very helpful post and comments!
Posted by Anonymous on 2011-08-26:
OT, Cox just gave me a higher speed internet for the same price as the lower option that I was already paying. The price is good for a year. Thats on top of my bundle discount. That will keep me quiet for a while. LOL
Posted by 49er fan on 2011-09-09:
Im truly sick and tired of cable/satellite companies offering these promos and discounts. Dont get me wrong everyone is trying to lower their bills etc especially in this economy. These companies say they are interested in keeping and maintaining a loyal customer base. How is that possible given some of these circumstances? Take this Free NFL Sunday Ticket offer for new customers. Im sure there are Dish, Comcast etc customers who are canceling their service and moving to Directv just because of this offer alone. All these companies are doing is pushing customers back and fourth, Directv may be getting tons of new customers but what are the loyal customers doing?? More than likely they are going somewhere else. Doesnt make sense to me. My point is this, if you say you have the best TV experience available as Directv has often stated in adds and commercials then prove it!!! I dont think you prove that by offering NFL Sunday Ticket Free to new customers!!! Why? Because if your product is the best and you have the best programming then people will pay for it period!!! Customers have paid full price for the NFL Sunday Ticket Service since it has existed with little to no complaints until now. So how is this building a loyal customer base who are happy to pay for the service until now?? Loyal customers have complained numerous times on this site alone and more than likely they will cancel unless Directv throws some money at them to make them happy for the time being. Im tired of second guessing my decision to stay with a particular company and then having to go through the trouble of moving on to a different one. Think of your customers before offering deals like this. Its the right thing to do!!!!
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NFL channel blackout of Saints game on DirecTV
Posted by on 08/21/2011
I have DirectTV HD, and I also was blacked out, I called DirectTV and asked why I lost reception of the game, but I already knew the answer, it's because of COX Cable, and some kind of rights infringement. Cox cable for the last few years have been airing the Saints preseason games on COX Sports, being that we have DirectTV, we cannot view the game. Now that being said, the NFL channel is a DirectTV channel, at one time could only be viewed on DirectTV. When the NFL channel started airing the NFL during regular season, COX subscribers could not view the game, and the ratings was low for the NFL broadcast. Therefore there was an outcry by COX customers and the NFL to where DirectTV allowed COX to broadcast the NFL channel so that now COX customers can view all the preseason, and the regular season, and I really & truly feel this was the right thing for for DirectTV to do, because no one should be deprived of any NFL game. Now, because I have DirectTV, I was blacked out because COX has the rights for preseason football, but Cox cable subscribers were able to view the game on COX sports, and the NFL channel, and DirectTV customers was not able to view a channel, that we pay for with our service, that was our channel to begin with. What is wrong here? Now you know what the DirectTV's answer was last night when I called to complain, and I didn't give them any slack, I demanded something free for them punishing me, after being on the phone for at least 45 minutes, while this person I was speaking to kept putting me on hold and coming back, they offered me $5.00 off my bill for 6 months.

What is wrong with these people? As much as I pay per month for this service, all they can do is deduct $5.00 dollars a month! I told the person I wanted 4 free movies for the pain and suffering they imposed on us. That made me so mad I told them to keep the $5.00, and I was getting COX on Monday. Then I hung up.
     
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Posted by Anonymous on 2011-08-21:
Most cable and satellite companies have it in their contracts that they reserve the right to change channels and programming at their discretion.
Posted by Anonymous on 2011-08-21:
It depends on who the team (Saints) and the NFL give permission to. The rights to the games are auctioned off, and, in exchange, the winning broadcaster gets the exclusive rights for a geographic area.
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Giving new people the NFL package for free but not the long time people that have been with them
Posted by Blanchemck1 on 07/18/2011
I'm a long time Direct TV customer and pay my bill on time. I called to ask could if I could get the NFL ticket that's being offered for free for new customers and I was told that it wasn't possible. I find that to be very bad to people like myself and something should be done about it. I think its very wrong.

Thank you.
     
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Posted by Slimster on 2011-07-18:
Giving away an upgrade is often use as an incentive to gain NEW customers. They are luring them into multi-year contracts.
Posted by Slimjim on 2011-07-18:
I totally agree with you. I've been thinking of calling them too over the offer, and was hoping they had some bone they would throw existing customers. It doesn't appear so. Nice, I'm with them 13 years and have to pay almost $400 for this for the season, while a newbie gets it, plus a nice DVR upgrade for nothing. I wasn't planning on going anywhere and would have no problem agreeing to a 3 year contract for the deal.
Posted by jktshff1 on 2011-07-18:
To the OP and Slim, just a question. Did you receive any "deals" when you signed up?
Posted by Old Timer on 2011-07-18:
The old Swashbucklers advice would be to get cable. Oh', how he loved his cable service and it's superior picture and service. (LOL, JK)
Posted by Slimjim on 2011-07-18:
Nope, nada. I do get a $10 a year "anniversary Credit" though.
I don't mind and do understand offering enrollment incentives to attract new business. The Sunday ticket though is a very expensive subscription and really does sour me that this is what they choose to give away while the rest of us are plunking down big bucks.
Posted by Whiteduck on 2011-07-19:
The new customers get one year free on a 2 year contract is the way I understand it. They'll be paying the $400 a year for the 2nd year, so it's not free, just half-price. I do understand why current customers get peeved about stuff like this, though. Like when they give away free HBO for a weekend and then bombard the channel with "Order Now" crawlers when you've already been paying for it for years... A bit annoying.
Posted by Debra on 2011-08-01:
I used the Contact The President link on DTV. I finally received an offer for the NFL package of $150, which was a reduced monthly amount by $20 and a one time credit of $50.
Posted by Misty123 on 2011-08-02:
You might want to check with a new customer to see what the package really ends up costing them.I find it hard to believe that DTV is giving away anything without "strings" attached.
Posted by vb on 2012-10-12:
I am also a loyal customer of directv for over 10 years. I also asked for some sort of extra as a proven, quick paying customer, since they offer great deals to new customers who they know nothing about. I even questioned why such a large company would not seek out there preferred customers and give them a bonus for their loyalty.Free channel's that I do not want should not apply.I have been completely ignored since my request. I will change service to anyone
else that provides similar package that I now have.
Posted by Jim on 2013-08-17:
I subscribed in January of this year. I was told I would have Sunday ticket for the 2013 season for free. I called literally 30 minute ago and was told by directv I was never told that. I have them the reps name and told them you record calls, listen to it. Informed them that it's on the website as an incentive to subscribe. Again was told that the free Sunday ticket wasn't offered when I joined. I'm PISSED
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