DirecTV Inc NFL Sunday Ticket - Page 2

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1.8 out of 5, based on 4 ratings and
22 reviews & complaints.

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Impossible to cancel Direct TV services
Posted by on
Rating: 1/51
SAN FRANCISCO, CALIFORNIA -- I've been on HOLD for over 20 minutes trying to cancel Showtime and NFL ticket.

I called the 800 number only to be transferred to the Premium Department. I was on hold for 20 minutes. UGH!

Finally....got to a woman who's actually pretty nice.
     
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tnchuck100 on 06/29/2012:
DO NOT rely on any phone conversation to cancel anything with DirecTV. That money spigot is running. They will not easily turn it off.

Send them a letter certified mail/return receipt requested. Spell out exactly what is to canceled and when it is to be effective.

Yes, it's a hassle. But not near the hassle they can put you though otherwise.
KevinTX on 06/29/2012:
I've had direct TV for a while and had to cancel things before. If you got someone on the phone, you should be OK. They're not as crooked as some portray them.
madconsumer on 06/29/2012:
very helpful review, and voted as such!!
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NFL Sunday Ticket
Posted by on
The NFL spends 1 BILLION dollars a year on the NFL Sunday Ticket. You think they can give that to every single customer for free you are retarded. When you signed up as a new customer you get plenty of deals that existing customers don't get, including up to half price of regular programming. It is absolutely ignorant to think that DirecTV can give every customer NFL Sunday Ticket for free. you pay anywhere near 1 billion dollars a year for service? No? Then learn how Captialism works.
     
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Alain on 12/19/2011:
Capitalism doesn't work. That's why I like Communism.
Churro on 12/19/2011:
I wouldn't pay a billion dollars a year just to watch football. That doesn't seem like a good value.
Kris10 on 12/19/2011:
I don't think there was any cause for a slur against the mentally disabled in there. Yes, it is capitalism. No, it doesn't work. This is why the 'middle class' is dying. This is why 'low class' is getting so much worse. WHY does it cost them more than a billion dollars to broadcast football games (Which are broadcast by their local stations anyway)? All they're doing is tapping into an already active stream.

Seems to me that if they're spending 1 billion dollars on this, that they should cut the program and give the money to those who are TRULY in need. Not some goof who 'needs' to watch every single game of his favorite football team. If you're that invested in them? Move there.
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Giving new people the NFL package for free but not the long time people that have been with them
Posted by on
I'm a long time Direct TV customer and pay my bill on time. I called to ask could if I could get the NFL ticket that's being offered for free for new customers and I was told that it wasn't possible. I find that to be very bad to people like myself and something should be done about it. I think its very wrong.

Thank you.
     
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Slimster on 07/18/2011:
Giving away an upgrade is often use as an incentive to gain NEW customers. They are luring them into multi-year contracts.
Slimjim on 07/18/2011:
I totally agree with you. I've been thinking of calling them too over the offer, and was hoping they had some bone they would throw existing customers. It doesn't appear so. Nice, I'm with them 13 years and have to pay almost $400 for this for the season, while a newbie gets it, plus a nice DVR upgrade for nothing. I wasn't planning ongoing anywhere and would have no problem agreeing to a 3 year contract for the deal.
jktshff1 on 07/18/2011:
To the OP and Slim, just a question. Did you receive any "deals" when you signed up?
Old Timer on 07/18/2011:
The old Swashbucklers advice would be to get cable. Oh', how he loved his cable service and it's superior picture and service. (LOL, JK)
Slimjim on 07/18/2011:
Nope, nada. I do get a $10 a year "anniversary Credit" though.
I don't mind and do understand offering enrollment incentives to attract new business. The Sunday ticket though is a very expensive subscription and really does sour me that this is what they choose to give away while the rest of us are plunking down big bucks.
Whiteduck on 07/19/2011:
The new customers get one year free on a 2 year contract is the way I understand it. They'll be paying the $400 a year for the 2nd year, so it's not free, just half-price. I do understand why current customers get peeved about stuff like this, though. Like when they give away free HBO for a weekend and then bombard the channel with "Order Now" crawlers when you've already been paying for it for years... A bit annoying.
Debra on 08/01/2011:
I used the Contact The President link on DTV. I finally received an offer for the NFL package of $150, which was a reduced monthly amount by $20 and a one time credit of $50.
Misty123 on 08/02/2011:
You might want to check with a new customer to see what the package really ends up costing them.I find it hard to believe that DTV is giving away anything without "strings" attached.
vb on 10/12/2012:
I am also a loyal customer of directv for over 10 years. I also asked for some sort of extra as a proven, quick paying customer, since they offer great deals to new customers who they know nothing about. I even questioned why such a large company would not seek out there preferred customers and give them a bonus for their loyalty.Free channel's that I do not want should not apply.I have been completely ignored since my request. I will change service to anyone
else that provides similar package that I now have.
Jim on 08/17/2013:
I subscribed in January of this year. I was told I would have Sunday ticket for the 2013 season for free. I called literally 30 minute ago and was told by directv I was never told that. I have them the reps name and told them you record calls, listen to it. Informed them that it's on the website as an incentive to subscribe. Again was told that the free Sunday ticket wasn't offered when I joined. I'm PISSED
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DirecTV Service DOWNGRADE - False Advertising - Service Reps Confused
Posted by on
MENLO PARK, CALIFORNIA, CALIFORNIA -- This is September, 2008, the day before the Sunday beginning of the regular NFL season.

I signed up, and am paying a premium, for DirecTV's "NFL SUNDAY TICKET Superfan" which is billed to allow me to watch any of the NFL games in HD, played on Sundays, provided there is not some blackout on a game in my area.

I had this service last year, and was quite happy with it.

This year, everything is different, without prior notice to me, their customer.

Last year, I could set my DirecTV DVR to record upcoming games the week before. This is exactly what you would expect. That's what a DVR is supposed to do.

This year, for some reason DirecTV representatives cannot explain, and I've just spent the last 3 hours on a Saturday Night on the phone with them ... 4 of them... I kept getting disconnected ..

This year is different. This year, in order to record an upcoming game, ...you're not going to believe this, but 3 DirecTV representative have confirmed it to me... you have to wait until the game is in progress before you can record it!

I am flabbergasted.

But the problems don't end there. On DirecTV's 'guide' on my TV set, they don't even have the correct teams listed playing each other.

Their system is completely screwed up. Their tech representative see one thing, my screen says another, and their new policies say something different.

I'm going to give them 3 weeks to get their act together. If it's still this screwed up, I'm going to cancel their entire service and return to Comcast for my HDTV.

     
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chemman on 09/07/2008:
Well, either they have fixed things quickly or else there are differences to the NFL Sunday ticket based on location. I'm in NC and my guide shows all the games correct and I've already set it to record the two I want to see most, so either the reps were incorrect or maybe you mis-understood them. I don't believe most games were listed before today because the channels don't activate until the first Sun of the season.
BTW, today should be a holiday-the start of the NFL season! That Thurs night game doesn't really count, you can't spend the whole day watching it on TV. Go Lions! (being a Lions fan is a sickness that follows me where ever I move)
Anonymous on 09/07/2008:
We use cable and never encounter these types of problems. Maybe find an online DirecTV blog site where people have posted answers to these types of problems. DirecTV just seems to have way to many problems for me to ever want it. Cable is great, no muss, no fuss, plug the box in and watch TV! Pretty simple concept when you think about it.
old fart on 09/07/2008:
Analog..shmanalog.. can he watch a game!?
MRM on 09/07/2008:
I like that song "Creep" by TLC in my younger days.
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Unresponsive customer service
Posted by on
Unable to access NFL Sunday ticket games on 7 Oct and 21 Oct, I tried to get DirecTV's customer service to provide the service for which I had paid.

The first time, I was denied access to the Saints game even though I live about 1,000 miles from there and the Saints game was not televised locally. The rep told me that it was because I didn't have HD through DirecTV. Never mind that the other games were available through non-HD channels. Was like talking to a wall. I subsequently emailed the same complaint and received an unresponsive reply. I sent the complaint right back and this time the rep admitted that the game should not have been blacked out in my area - days after the game was over.

Two weeks later, two games were not available - one in Seattle and one in Philadelphia. Neither was being televised locally (the locally televised game was being shown on DirecTV and should have been blacked out). After repeatedly explaining the situation, the "service" rep said that he couldn't address the issue but would forward the issue to "programming." Hell will probably freeze over before I ever hear from programming. Subsequently tried to obtain a response by emailing DirecTV but have yet to receive an explanation.

In both instances, DirecTV did provide banalities in responding to my emails. They tell me that I have been a customer for x years (DUH - since I ordered the service and pay for it, I know how long. What's the relevance to the erroneous blackouts?). They also say the there are blackout rules (well, how did they apply to the specifics of my situation? Like asking a ref if a field goal was good and being told that the ball has to be between the uprights and over the crossbar in order for it to be good. Yes we know that, but was this particular field goal attempt good?).

A responsible company would not only respond with adequate information in a timely fashion but also post which games are being blacked out in which markets in advance so customers would know. AND provide that info to customer service reps so they could provide intelligent comments when queried. DirecTV's execs seem to be more concerned with their greed than with the customer.
     
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NFL SUNDAY TICKET
Posted by on
I HAVE SUBSCRIBED TO NFL SUNDAY TICKET FOR THE LAST COUPLE OF YEARS. I TOTALLY UNDERSTAND THE BLACKOUT RULE. WHAT I DON'T UNDERSTAND IS WHEN I CANNOT SEE A GAME THAT IS IN INDIANAPOLIS AND I LIVE IN GEORGIA. LAST SUNDAY THE GAME WAS NOT ON THE TICKET OR ON THE 4 REGIONAL STATIONS THAT I HAVE. THIS DID NOT HAPPEN LAST SEASON AND IT HAS HAPPENED SEVERAL TIMES THIS SEASON. I HAVE TALKED WITH OTHER PEOPLE WHO AGREE. WHAT IS UP! THE PRICE GETS JACKED UP EVERY YEAR AND THE QUANTITY GOES DOWN. I DEARLY LOVE FOOTBALL BUT I AM NOT GOING TO PAY NOT TO SEE MY FAVORITE TEAM. THESE BIG COMPANIES NEED A SERIOUS WAKE-UP CALL THAT CAN ONLY BE PROVIDED BY A STRONG SOLIDARITY OF CONSUMERS TIRED OF GETTING SHORT CHANGED.
     
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OhTheStupidity on 03/09/2004:
This is not a directv complaint. This is an NFL complaint. They are in COMPLETE control of what plays when on NFL Sunday ticket
directvemployee on 09/09/2004:
you apparently don't know blackouts if not on Sunday ticket or ESPN or ESPN 2 or your regional sports network channels and if you don't see em on the local channels it's because whoever's hometown there playing in has the rights to have the game broadcasted if they think they have sold enough seats in the stadium if you think about it if the stadium can't sell out you can't watch it for free at home so they decide whether or not they WANT you to watch it we don't control blackouts we just enforce em cause of the FCC problem?....talk to them
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Rip Off
Posted by on
I tried to cancel NFL Sunday ticket, I tried to call several times but I don't have an extra 45 minutes to spend by the time I talked to a customer service representative I was told the season had started and it was too late.

I ask to prorate and was told NO.

We need to file a class action suit, DirecTV's cancellation policy forces you to pay for services that you have not yet received.

This is a legal issue
     
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Anonymous on 10/01/2010:
This is a read the agreement issue. If you go to Directv's website and read the regulations it will outline what happens when you want to cancel
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NFL Ticket
Posted by on
While I like the NFL Ticket offering, I don't need to watch all 16 games per week. I purchase the NFL Ticket because I moved from my home state. How about an option to purchase single games? That way I save when the team I follow is on Monday night, etc, I can save a little bit of $$$. Just a thought...
     
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GenuineNerd on 09/12/2009:
Dish Network has been running ads blasting DirecTV's decision to carry "NFL Sunday Ticket", saying that it costs $300 per season, which is applied to all DirecTV customers' bills...making Dish Network (and their 100 NFL games per week) a bargain. Professional sports do tend to be greedy when it comes to what they charge cable and dish companies to carry their games...that is why Time Warner Cable refuses to carry NFL Network and several other channels.
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NFL Sunday Ticket
Posted by on
LOS ANGELES, CALIFORNIA -- Direct TV is moving over towards "Cable Company" mentality...Now, they "blackout" NFL games on the Sunday Ticket, because the "Local" network stations own the rights to televise these games. I live with no NFL team closer that 200 miles away (San Diego), so that is not an issue. Since 1994, this has never been an issue, however, ALL OF SUDDEN, it is! I complained to the FCC, but they don't oversee Direct TV. WHO DOES? Oh, by the way, if I PAY for the Local Programming package, I will receive the NFL games, that I have already paid for with the subscription to the "Sunday Ticket" I don't even want to go into calling Direct TV and complaining about this! I NEVER heard so much BS in my life. I mean, I was in the US Navy for 20 years, and this tops them all! Direct TV "backstrokes" when you call them. They have an answer for everything, except the truth!
     
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Slimjim on 09/28/2004:
Sif's right, this is an NFL licensing issue. I think Direct TV can't give you a straight answer due to confusion between them and NFL Football in respect to areas and blackouts. I think the only thing to do is contact DTV and explain you purchased the Sunday ticket based on previous year expectations. Try and get a credit for remainder of season if it's now worthless to you.
imrich97 on 09/28/2004:
I have had the NFL Sunday Ticket for 4 years now. I only subscribe to that, and not a regular satellite package. They have raised the price every year, and we get less every year. At least last year we got the local channels included for free. As soon as the NFL is offered through other means, DirecTV is going to lose a lot of money.
dolphans1 on 10/12/2004:
Hey Direct- TV viewers, there is a group of people out there who are upset with the way Direct-TV is controlling the pricing on the NFL Sunday Ticket. I thought I would forward this letter to you in the event some of you feel the same way and would like to use it, or send a complaint letter in to Direct-TV and the NFL.



Direct-TV Legal Department
PO Box 92600
Los Angeles, CA 90009

RE: Legal notice

Dear Direct-TV Representative;

This letter is to set the ball in motion to a potential lawsuit over the monopolistic business practices you have conspired with the NFL over how you offer to sell the NFL Sunday Ticket.

I had been an NFL Sunday Ticket subscriber for 9 years, during these 9 years the NFL Sunday ticket could be ordered from any licensed satellite programmer who sold the programing.

In or about 2003 Direct-TV purchased exclusive rights to the NFL Sunday Ticket thus creating an alliance/monopoly with the NFL in an attempt to unreasonably control and artificially set programing pricing at monopolistic rate.

In past practices, the NFL Sunday Ticket could be purchased from any satellite programmer, but today, I am forced to have my entire house rewired and forced to remove my old satellite dish and install a separate mini-dish exclusive only to Direct-TV, unreasonably and unnecessarily, when the technology is there to allow my personally owned digital receiver to receive it.

A "monopoly" is defined by the degree of power held by the seller to set the price for a particular good. In short, you are the only Company that I can purchase the Sunday Ticket from and you can charge whatever you want and I have no choice.

When I first purchased the NFL Sunday ticket, it cost me $99.00 per season, now it cost $212.00 for 4 months of viewing, plus I am forced to sign a 1 year agreement with Direct-TV, also, in conjunction with the ordering your package of the NFL Sunday Ticket, I am then required to pay an additional (minimum) $39.00 per month for regular standard programing or pay the $90.00 penalty (after the 4 months goes by) to be released from your contract.

Based on the facts, it is evidently clear what your intent is, and that is to unreasonably control and overly inflate/set the pricing of your programing by forming this clever alliance with the NFL. In your own "words" , I cannot purchase the NFL Sunday ticket as a stand alone item.

I demand that your company & the NFL seize and desist from this monopolistic practice and allow me to purchase the NFL Sunday ticket as a stand alone item, with my own satellite receiver or I have no choice but to file a federal lawsuit in a Court of Law in an attempt to resolve this matter.

I will give you 30 days from receipt of this letter to resolve this issue.
rron5n on 11/07/2004:
I have been a subscriber for 4 yrs. Paying more this year in advance and then finding out that I am getting less than half of what I paid for, with ZERO refund or pro-rate if I discontinue NFL Sunday ticket. Direct TV has no right to black out a game that's PAY-FOR-VEIW, but they claim that they have to follow law. B/S. Then why was I able to watch the Chargers vs NY>Jets game? I got no answer on that one.
When you figure 14 games a week, excluding Monday Night Football, The five o'clock game on ESPN, plus as of this year all local channel games,(4)& Black-outs, WE ONLY RECEIVE 6 or 7 GAMES A WEEK. That's only half a ticket. Email me at rron5n@aol.com. I would like to hear what you have to say.
greataff on 07/22/2006:
Here's something interesting, and it wasn't even made by DTV it was made by dish about their own sports programming. The same rules apply to DTV as it does to Dish. After all why wouldn't DTV give it's customer something they can charge them for?

Blackouts on the Regional Sports Networks are not based on arena sellouts. They are in place to protect the various broadcast rights holders for each game. Each league determines its team territories differently. Consequently sports teams from the same market will have drastically different local blackout areas.
RPC3 on 11/01/2007:
remember to email your complaint to your rep and both senators in congress.
ddub67 on 02/06/2008:
I noticed this policy change in October of the NFL 2005 season when Directv started blacking out games that the local stations aired. I live in Youngstown and watch the Steelers, but if the local station played the game, then Sunday ticket was blacked out. My argument was that this policy went into effect after the start of the NFL season and it was unfair for me to pay for this service which I have no control over. I called and complained several times, but got no where. Directv refused to turn off and reimburse me. I ended up writing my attorney general and 3 months later I receive full reimbursment from directv for Sunday ticket.
Anonymous on 02/06/2008:
Don't blame DirecTV for not "carrying" the locally televised football game signal in their Sunday Ticket Package. I'm sure it's likely an NFL reg set up to protect your local broadcaster. Local revenues to broadcast games can be huge for an affiliate. IF their viewing audience is fragmented watching another signal then the local affiliate can't make as much revenue which is guaranteed them when the NETWORKS set up the broadcast contracts with the NFL.
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Billed differently from what quoted
Posted by on
JACKSON, MISSISSIPPI -- We ordered the NFL Sunday Ticket package from Direct TV. I asked specifically what it would cost per month for 4 TVs, and a DVR receiver. The agent said $69.99. When the bill came in (less than a week) it was $90.91 with tax. That included $4.99@ for 3 lease of receivers. I called and they said that there was nothing they could do about it.

I've applied the MS State Attorney General's office for a formal complaint. What else can you do when someone quotes one price and then charges for add ons?
     
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Anonymous on 10/29/2007:
I was going to order the NBA package a few years back,until I heard that they wanted $169.00 for it.I was blown away.I can watch Sportscenter,and get the scores.

Not a big fan of the NFL,I look at it like the old "World League".Just cannot get into it anymore.College football is da shizle!
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