EL SEGUNDO, CALIFORNIA -- I asked them repeatedly to tell me exactly what I would be paying per month INCLUDING everything and excluding NOTHING. They told me in writing and verbally the figure was going to be $63.63/mo for two years. First bill came in $70.92/mo. I cancelled service immediately and now they are billing me over $400 for cancellation fees. They are liars and they are evil...period. Our government is the same; allowing them to exist at all.
PALMDALE, CALIFORNIA -- Our television payment has been delayed to my husband's illness of ulcerative colitis. He has been hospitalized twice for this, and had only recently begun to recover. In April, approximately, the second week of April, we received notification that our service was going to be terminated if our payment was not sent in. We had to wait for my husband's retirement check which was due in a few weeks. On April 20, 2016 we sent in our payment for $281.66 to DIRECTV assuming that the problem was now solved.
We received a call from DIRECTV that the payment had not arrived. Dismayed, we called again and asked them did they receive the check. They replied, (someone named Jenny in the Philippines). "No it had not arrived" they said. This happened on April 29, 2016.
On April 29, 2016, my husband and I went to our Credit Union, and spent $32.00 to stop payment on the check that we were told had not arrived. We did this at 4:40 P.M. just before the bank closed. Then on April 29, we received a call from DIRECTV that our service was now on! We notified them that we stopped payment on the check, and would agree to send them a check by phone for $271.66. We did this, and the man I was talking with told me our service was now resumed, and all was well.
On May 6, at 9:30 AM we received a call from DIRECTV telling us our service was going to be terminated, disconnected due to lack of payment, our check had not arrived. Shocked, greatly disturbed we tried to tell Jenny, the speaker's given name, that we made our payment by phone to them and it could not have been lost. The speaker refused to accept this information and argued with us in a monotone that our service was going to be disconnected. We were frustrated, disgusted and horrified.
CONYERS, GEORGIA -- Signal loss on satellite constantly. Since initial installation a few mos. ago, we were given the wrong package and from there on problem after problem... Now we have a constant problem with their satellite. No picture at all with some of our faves and/or a sketchy broken picture with others.
We have scheduled three times with no positive results. Today I called again this time to disconnect and was sent to the retention dept. "We can waive the $90 tech fee and this time I will send a supervisor." I expressed my opinion on that offer and their unqualified, inexperienced techs. DTV seems to think we have nothing else to do; totally unaware of the inconvenience and has no clue how their inefficient techs affect our valuable time.
MIAMI, FLORIDA -- 1 review. 1.0 star rating 9/25/2016. My name is Rolando, I live in Miami and use DirecTV for a year when I was living in Doral. I always knew DirecTV services was subpar, but the only reason I sign with them was a new development area and Comcast wasn't available. When I get the service I explain I will be there for about a Year, then move to a place with all services included. They told me they were human and explain to customer service. Now a year later I had to Paid $240 for early termination. They LIE. Every time a plane fly close, the service is interrupted. Every time that rain, service get interrupted. Every time is cloudy service is interrupted.
Never deal with them again. I will gladly paid my fines and talk freely about the bad experience free to everyone. This company made customer sign contracts because they know customers will switch to a better provider, don't get caught in the advertised, they really sucks. I'm giving them one star because zero is not an option. Customer service is Hell - one hour and 20 minutes, the worst. They must be paying big monies to lobbyist to rip off the customer like this.
CALIFORNIA -- I stupidly signed up with DirecTV in Feb 2016. The signal was terrible and customer service even worse. In May they stopped broadcasting one of the local channels that I had signed up for. They still want the full amount to cancel the contract even though they failed to live up to their part and provide the channels I signed up for. The local station they dropped say that DirecTV dropped the station over the price of 1 regular priced (not some fancy priced cup mind you) cup of coffee per month. I have since subscribed to Dish and couldn't be happier.
DEERFIELD BEACH -- I have DIRECTV and their rip off 2 year contract. The Television goes off every time it rains. It's terrible that signal is lost when it rains and in Florida it rains a lot. The TV was off over a hour... Their service is terrible. DIRECTV is a terrible company. Don't bother.
SPARKS, NEVADA -- Bundled to get promised price which I haven't received yet and are refusing to honor but won't let me out for 2 yrs. Spent many hrs on the phone. Just passed off and put on hold. Even hung up on. Been just a nightmare. I so regret getting involved with DIRECTV. Please do yourself a favor and go elsewhere.
MELBOURNE, FLORIDA -- Couldn't get my DirecTV to work. I waited at home for the appointment time. Minutes before the end of my appointment time I got a call... I have been rescheduled for Monday AM. This is Saturday PM. No TV until Monday??? I am totally frustrated trying to talk to the Philippines. CRAP.
BLAINE, MINNESOTA -- My final words TO DTV: TO me and many customers, DTV is a fraudulent company and I will most assuredly actively turn thousands of customers away from you by telling the world what you did to me. It is my fault for not checking with BBB or Consumer Affairs about the warnings they are posting that completely to a T describe your deceptive scammer policies. (See BBB) Besides that your technology is years behind Netflix. Your user ability sucks. The glitches alone are not worth the headaches. The corruptness away from Christian values will send a multitude to HELL as you will be held responsible.
Let me explain. Your default settings show PORN channels and pornography stations where even the names and pictures could tempt and cause kids to adults to end up in Hell with you for causing these little ones to stumble. Your family packages are laced with vile programming and commercials that are anything but family. Then you leave out of family packages cheap rerun stations which are the only stations that have awesome shows like Touched by an angel!! And you want an extra 30 some dollars to get one channel..
No matter how hard me or your tech worked nobody could keep from showing non-package shows as part of my plan shows so over half of my set to record shows were non viewable when we finally sat down to watch with error messages that took months to get a clear answer on from your phone people. Also the fact that my bill was triple what promised and I still did not get the few cheap channels I needed. The fact that we have to also watch commercials galore after already paying a small fortune for your sloppy service is theft.
Commercials should be paying you enough for the service to more than pay you... I mean tons of commercials (20 to 45%)... So your salesman's promised me a trial period. From the first month you would not send me your return boxes. You convinced me you would waive my fees if I gave your technicians a chance to fix my service extending the nightmare for months which you later charged me for.
Your technicians finally came and called it an unfixable glitch. (Said he had the same problem at his home.) Then 3 months after I thought my life was free from you. You suddenly stole 570 dollars from my account because I was stupid enough to give you guys my charge card numbers before installation. (Why didn't I check the BBB?)
Nobody once ever called me back after spending 30 hours on the phone with you guys and never getting anywhere but a bad ride of lies. In the end you never called me back. But kept hanging up on me while waiting for managers. Forced to go through the chain of managers all over again several times. A lesser manager finally warned me that in 10 years of working there nobody had ever been released of the unauthorized debit like the 571 dollars that was taken from account without permission. (Against policy to reverse pending charges on my card.) So next I promised in a few weeks they will call me LOL and my bank says it will take up 90 days to dispute the theft.
So now my daughters Birthday party was ruined on top of it by the unauthorized 571 dollars they stole from us. All together they are trying to get like over a thousand dollars from us for a few months of HELL. They claim they have no record of the promise that if I let a technician come out that they would waive my contract fees.. But months later yesterday they said I would have had to give their technician 5 tries to have gotten the set up fees forgiven.. (After the fact) So you see the long web of lies they use to keep you racking up months of charges?
Thankfully I got out after a few months of HELL. Unfortunately I will be forced to pay for years of service anyway without any TV by DTV scum of the earth. Hopefully I can afford a lawyer. I sued them for the Hell they put me through and I am 55 and have never sued anybody before in my life... I give up on you guys. DONE DONE DONE. You are running out of time to call me and do the right thing. You have proven yourself.
This company is AWFUL!! Please research and get all the facts before even considering signing up with them. People are trying to spare you the hell that they have gone through with this company for a reason. These are not made up accusations from pissed off customers, these are facts and you should heed them for your own sake. My experience with this company has been a nightmare that I am beginning to think I will never wake up from. Once you have the nerve or have just reached your limit with this company's overbilling practices, rotten customer service and faulty and "as is" equipment, to terminate your contract with them, the nightmare begins!
I won't go in to a lot of detail here about everything they have put me through but I want to WARN everyone who decides to choose to do business with this company to please not fall for their ploy to get you set up on automatic bill pay!!! Don't do it. MAKE THEM PAPER BILL YOU IN THE MAIL. Once you give them access to your account, bank or credit card, they will have you by the balls. And believe me when I say that. They will charge you for ANYTHING AND EVERYTHING that they can... From supposed lost equipment, to supposed pay-per-view movies you NEVER even ordered, to late charges and whatever else bogus charges they can come up with.
If you dare to "DISPUTE" these charges, you will lose. They have everything covered. Or you will play hell with them. That's when the lies start rolling off their tongues. You will hear how they will correct the issue, but they don't and you will play hell ever getting them to admit they were wrong and that they owe you anything. Then they start to threaten you with collection agencies and it goes on and on and on.
They just won't leave you alone until they have bled every last dime they can get out of you. I spent weeks, and weeks, dealing with this company just trying to end my contract with them... It was like they were pissed at me for having the nerve to do that, and now I was going to pay!!! I would run from this company but if you decide to take a chance on them, at least be smart enough not to auto-pay your account. Just a warning from someone who knows just how unethical this company is!!