LACEY, WASHINGTON -- In April I received a bill from a collections company for an outstanding balance owed to DirecTV of $407.73. I had cancelled their services a year before receiving bill and did not know I owed them anything. I called them numerous times & finally got an address for writing a dispute letter. They were accusing me of not calling to cancel services and charging me for early termination of a contract even though I had been with them for 8 years. I knew nothing about any of this and had to investigate. After many phone calls, I found that although I had called to cancel services a year earlier, they had no record of my cancellation call.
As well, my DVR had broken and they had sent me a replacement but did not tell me that this caused me to enter into a new contract. I wrote a 4 1/2 page letter to them and they never even contacted me to tell me their decision. They contacted the collection agency instead and did not reduce the amount owed by even one cent! I am definitely being scammed and victimized by this immoral, unethical, predatory company. I am going to contact a lawyer but at this point I do not believe I will receive justice--I don't have the money for a top-notch lawyer. Must also note that nearly all the DirecTV employees I contacted were mean to me and many of them were simply inefficient.
Although I'm not certain if it is inefficiency or if DirecTV instructs their employees to lie to and cheat their customers. All I do know is that DirecTV is the bad guys. I will never have their service again and I will tell my story to anyone I can get to listen.
I've even thought of driving around my community, locating DirecTV satellite dishes, and writing letters to these customers telling them of my story, the other horror stories I've been told, and providing them with a list of websites containing DirecTV complaints. We little people cannot protect ourselves from these immoral, unethical, predatory companies. We need government regulations on these companies so that the customers won't become their helpless victims.
GEORGIA -- I have had AT&T U-verse sine 2014 and I considered them to be great until this last move. I called and set up a movers date that was NEVER put into the system!! I've waited since March 26 to have my service installed and here it is today I just got it actually installed. Here's the kicker. I'm still receiving local channels from my previous location 😠. I even have confirmation emails that my install date is set tech is on the way and no one shows. They call me the next day saying I canceled my appointment when I did no such thing. They sent a tech to my old service location.
I also even received an email saying that I need to return my equipment and they are sad to see me go. SMH. Wait times are unbelievable 2 hours. I was on the phone being transferred and transferred so they could find the issue. Once they did they still entered my address wrong AGAIN. The tech called and asked was it an apartment when it is a house. SOOO UNHAPPY WITH THE WHOLE MERGE! The internet was installed yesterday and TV today. If you guys merged why not do it on the same day. Thinking about going to COX.
LONG ISLAND, NEW YORK -- When the guy came to install my antenna he was late and in a big hurry. He put it up very quickly on the lower roof where snow drifts. My neighbors all have theirs much higher (but, of course that would take more time). When it snows, (New York, what a surprise!) I have no TV until the snow in the drift in front of the antenna melts, usually several days.
I called customer service and got no satisfaction. “Are you telling me I should climb out on the roof and shovel the snow away? I am 80 years old”, I asked. “We don't recommend that”. And that's the end of their interest and help. I even asked if I not be charged for the days of no reception. Sure, but of course, DirecTV did charge. Naturally I have requested that someone come and move the antenna to a better location like my neighbors. That was last year. Still waiting. If you're looking for service, better try somewhere else.
CHARLOTTE, NORTH CAROLINA -- I was a DirecTV customer from 2004-2018. I loved the service and customer service until AT&T merged with them. After that, my invoices steadily increased year after year and hold times for customer service went from a couple minutes to at time over 30 minutes.
In Jan of 2018, they increased my invoice by $90 per month and when I called to ask for a reduction, they offered me a $20 credit. I decided to cancel the service and was slapped with a $240 cancellation fee (after nearly 14 years as a client) and required to drive to a UPS store to return the receivers. Once they were returned, I received another charge for $45 on a receiver that I was told to throw away. They refused to honor the original instructions and fortunately I was able to find it and now have to make another trip to hopefully be finished with them.
As a slap in the face, every time I have called to try to fix this, I have been offered great deals and free months to come back. Had they done this when I was still a customer, I would still be with them. The bottom line is they will lure you in with a sweet deal then jack up your rates and punish you financially and with hours of your time when you cancel.
LEXINGTON, TENNESSEE -- Agreement to taking cable from these folks after being promised a discount with ATT. Went over the math 3 times and even asked to have his supervisor get on the line to confirm the offer. Was promised a $15 break on each line for "bundling" with them.
Called after receiving first bill and was encouraged to wait for the discount to appear on my next bill (this ran me out of time with canceling the cable). No discount and the cable company says I gotta pay $400 now to cancel. This was a bold faced lie. Once you agree, you're then in a endless circle between the 2 companies who claim to be together and all one big happy family. Well, I'm out. Penalties or not. Typical. Just expected more from ATT.
BONSALL, CALIFORNIA -- We have had mediocre service from DirecTV but decided to deal with it since we have no cable option. Last week we lost service completely on most channels and had only partial service on the rest. We checked everything, waited a few days, but no improvement. We decided we had to call customer service. After more than 30 minutes I finally got a human who agreed to make an appointment. Of course that was for almost a week away. The day before the appointment the automated system called and asked me to confirm. I said yes, and the answer was they would be here today. The system called again this morning and said the technician would be here before 4.
At 2 the system called again and again, said the technician would be here before 4. At 4:07 no one had arrived, so I called and the person I reached, who was obviously not in the USA, checked and said they would NOT be out today!!! Someone in India knew that my appointment was not going to happen after 3 CONFIRMATIONS, BUT THEY DID NOT CALL ME! I can't get another appointment for 4 more days, even after checking with 2 more departments and waiting on hold for 28 minutes. And who knows if they will show up next time? WORST CUSTOMER SERVICE ever!!!
MOSES LAKE, WASHINGTON -- DirecTV has been nothing but a disappointment. The only pleasant thing about it was the guy who came and hooked it up. My service has been choppy since I got it and I've spent more time resetting the box than actually watching it. They were suppose to come put it on a pole today since they set it on my grass and are killing it.
I was on a 2 week waiting list for this pole and when my day finally came they emailed us saying they came and no one was home. I've been sitting in my living room since 5am waiting for them... no one came here. Now they tell us they won't come back and have to wait on the list again. Worst service I've ever had. Worst customer service I've ever had. Worst cable/Satellite experience I've ever had. I'll be contacting a lawyer to get me out of this joke of a contract.
BOISE, IDAHO -- My husband disconnected the DirecTV because the bill kept increasing every few months. When I received this month's bill they charged me for a month of cable that I was unaware of. We haven't had cable in months. I'm livid that they won't credit me -- I haven't even watched it. Then, they made it as impossible and frustrating as they could to disconnect the service -- bouncing me from one technician to another.
Finally after a huge runaround they said they would turn it off, but not after they tried to sell me on a cheaper package. This is how military spouses are treated when their significant other is away? What a scam -- and like trying to rid yourself of cancer. Absolutely unbelievable!
DALLAS, TEXAS -- First, if you haven't signed on with them yet, PLEASE DONT! Learn from our mistakes. Ever since AT&T took DirecTV on it has made a quick spiral downward. They are dishonest, telling you one thing and then doing something else. For instance, once they replaced a broken receiver and during the 4 hr phone call it took to get the new receiver going, I asked where to send the broken receiver. She said I didn't need to send it back - put it in recycle.
Two months later they charged my credit card $125 for the receiver I failed to send back. At the same time they extended my contract 6 months without my permission. I didn't know that until a year later - now I'm awaiting a call from a "contract specialist" because it was something customer service can't handle. I detest this company. I am marking the days off on the calendar until I can remove all of their equipment from my property.
BLUFFTON, SOUTH CAROLINA -- Very polite lady. But, my problem was, my volume control on the remote stopped working four days after installation. The same installer came back again and could not make it work again. He asked me to call customer service for help. AT&T has the longest and probably the worst phone tree. 20 minutes later and a "thank you" hang up with Mr. Phone tree, I got to talk to a human. It must be a very big event to get through. They were very happy I called and I was extremely blessed to talk to a human. I find this unusual that the biggest phone (PHONE) company puts their customers on this sooo very trying automated phone tree. And, so poorly done. Fire that guy❗️
End result. My TV was too new and DIRECTV software had not kept up with codes for remotes. I now have three remotes controlling my TV. I asked for an agent to come by... as part of the $7.99 per month maintenance program or even backup their warranties on installation. I was now told... not when I was sold this product, or even when and after installation of this system, that the DIRECTV remote doesn't have to work for ANYTHING you have in your house, but their own equipment. Hargray worked my whole system on one remote control. So very poor DIRECTV. You need to shake it up corporate. I have no doubt you must have read the enormous amount of complaints.