BLAINE, MINNESOTA -- My final words TO DTV: TO me and many customers, DTV is a fraudulent company and I will most assuredly actively turn thousands of customers away from you by telling the world what you did to me. It is my fault for not checking with BBB or Consumer Affairs about the warnings they are posting that completely to a T describe your deceptive scammer policies. (See BBB) Besides that your technology is years behind Netflix. Your user ability sucks. The glitches alone are not worth the headaches. The corruptness away from Christian values will send a multitude to HELL as you will be held responsible.
Let me explain. Your default settings show PORN channels and pornography stations where even the names and pictures could tempt and cause kids to adults to end up in Hell with you for causing these little ones to stumble. Your family packages are laced with vile programming and commercials that are anything but family. Then you leave out of family packages cheap rerun stations which are the only stations that have awesome shows like Touched by an angel!! And you want an extra 30 some dollars to get one channel..
No matter how hard me or your tech worked nobody could keep from showing non-package shows as part of my plan shows so over half of my set to record shows were non viewable when we finally sat down to watch with error messages that took months to get a clear answer on from your phone people. Also the fact that my bill was triple what promised and I still did not get the few cheap channels I needed. The fact that we have to also watch commercials galore after already paying a small fortune for your sloppy service is theft.
Commercials should be paying you enough for the service to more than pay you... I mean tons of commercials (20 to 45%)... So your salesman's promised me a trial period. From the first month you would not send me your return boxes. You convinced me you would waive my fees if I gave your technicians a chance to fix my service extending the nightmare for months which you later charged me for.
Your technicians finally came and called it an unfixable glitch. (Said he had the same problem at his home.) Then 3 months after I thought my life was free from you. You suddenly stole 570 dollars from my account because I was stupid enough to give you guys my charge card numbers before installation. (Why didn't I check the BBB?)
Nobody once ever called me back after spending 30 hours on the phone with you guys and never getting anywhere but a bad ride of lies. In the end you never called me back. But kept hanging up on me while waiting for managers. Forced to go through the chain of managers all over again several times. A lesser manager finally warned me that in 10 years of working there nobody had ever been released of the unauthorized debit like the 571 dollars that was taken from account without permission. (Against policy to reverse pending charges on my card.) So next I promised in a few weeks they will call me LOL and my bank says it will take up 90 days to dispute the theft.
So now my daughters Birthday party was ruined on top of it by the unauthorized 571 dollars they stole from us. All together they are trying to get like over a thousand dollars from us for a few months of HELL. They claim they have no record of the promise that if I let a technician come out that they would waive my contract fees.. But months later yesterday they said I would have had to give their technician 5 tries to have gotten the set up fees forgiven.. (After the fact) So you see the long web of lies they use to keep you racking up months of charges?
Thankfully I got out after a few months of HELL. Unfortunately I will be forced to pay for years of service anyway without any TV by DTV scum of the earth. Hopefully I can afford a lawyer. I sued them for the Hell they put me through and I am 55 and have never sued anybody before in my life... I give up on you guys. DONE DONE DONE. You are running out of time to call me and do the right thing. You have proven yourself.
COLORADO -- I have been a DirecTV customer since 2011 and an AT&T user for much longer. Over the years I have had issues with DirecTV but overall was happy with them and have stuck with them. When they combined with AT&T I was even more excited to be a customer and looked forward to what they could do together. Unfortunately I had to terminate my contract with DirecTV today. As you can see from the other complaints, DirecTV is very deceptive and will suck you dry with hidden fees and trap you with unexpected charges. I spent almost 3 hours today just trying to get it shut off and am so frustrated I would not want anyone to have to go through what I have.
Last year I called them about getting the Pac 12 Network. They told me they were working on it but did not yet have. They gave me the NFL Network for free and knocked $25 off my bill per month. Then they charged me for the NFL Network this year without telling me and I did not even want it and they also added the $25 fee back. One of the 3 persons I spoke with today told me they would reimburse me the $200 for the Network so I did not leave so unhappy. Then she left me on hold for 15 minutes and came back to berate me and tell me I should have known. When I asked to speak with a Manager she put me on hold for another 20 minutes.
When the Manager came on finally she berated me as well and I had to almost beg to shut down my service. Then tonight another supposed Manager called me and said he was trying to fix the issues. He also offered to pay me back 2 different ways and offered many other things. When I said I appreciated it but did not trust the company and still wanted to cancel, he withDrew any offers and would do nothing for me.
If you want to get a service for television, sports, movies or whatever... do not choose DirecTV. They are a ripoff and will find ways to take your money without warning. My brother is very happy with Comcast and my brother-in-law loves Dish. I will be checking out them both.
PHILADELPHIA, PENNSYLVANIA -- I became a DirecTV customer about a month ago, switching from FiOS. My biggest concern was bad weather and some horror stories I read. Things like DirecTV lies about snow effect, and lots of slamming the service during bad weather. So I had them install dish near a window, thinking I would have to figure out how to keep snow off the dish and expecting the worst. I live in Philly and we are in the midst of a blizzard. We have about 18" of snow so far and blizzard conditions.
I am more than pleased with DirecTV. The fact is I have full HD service and no station outages. The technology of their service blows FiOS away as well. Maybe because I have newer equipment, great satellite signals, but whatever, I felt it was time for an honest good review for them since it seems most people who post are ones that have issues and complaints. 8" more to come during the day, so keeping fingers crossed. Great job DirecTV.
PARSONSBURG, MARYLAND -- I have been a happy DIRECTV customer for many years until my wife decided to get a so called upgrade to our package. DIRECTV representative talked her into a 2-year contract and the new Genie whole home DVR system. I will first say unless you have a broadband internet connection you will only get half of what you pay for. Next the equipment is so unreliable I called and wanted to go back to the old DVR and receivers (which do not rely on a Internet connection) and was told there would be a extra charge for each receiver.
If you have a loss of power be prepared to spend 45 minutes trying to get all the slave boxes connected to the Genie DVR. Tech support is worthless. In closing don't waste your money and AT&T has just made it worse and greedy.
CALIFORNIA -- Have you read your monthly statement? They believe they have the right to draft a payment of any unpaid balance. “For your convenience, we will automatically charge your credit card or debit card on fie for any bill amount left unpaid.“
It was not for my convenience. Their unauthorized withdraw was very inconvenient and will cause hardship on me and my family. I had an agreement to pay part payment this month and remaining balance the next month. I was told by supervisor from the South Carolina call center, that a customer service representative is not authorized to make that agreement. Even though they say that customer service representative was not authorized to make that kind of agreement, that person, at that time, was representing DIRECTV. Therefore the company did have an agreement with me to resolve the issue at hand.
HIALEAH GARDENS, FLORIDA -- Worst customer service I ever experienced. We have been customers since 2011 and they did even take that in consideration. I needed technical support, I was attempting by Elier **. He was very rude and never intended to helping us. I try to talk with a supervisor, had to wait for almost an hour and what was my surprise when Guillermo which was the supervisor, he was even worse than Elier **. They both didn't even care that we change company which is what we did. Dish Network is going to install on Monday. They gave us better deal. I had DIRECTV on the past and they were different. I don't know what changed.
LEEDS, ALABAMA -- In my area, we have very limited choices for television. I started with DISH - horrible idea! I lost service constantly! I switched over to DirecTV. The quality of the service was fantastic! When hard times fell, I was unable to pay for the service for DIRECTV at $120 a month. There was no other choice other than to cancel our service after 3 years.
We decided to go with Charter - I think this was the worst decision yet. Charter was very cheap however you pay for what you get. The guide is outdated and the customer service team is a joke. I should have known better since their representatives do "door to door" pressure type of selling. To make this story short, I went back to DIRECTV. If you decide to go with DirecTV, you can use my reference code of ** and save $10 a month on top of the initial price for the first 12 months! If you get 10 people to use your reference code, you'll save an extra $10 for each person for 10 months! THANKS FOR READING MY REVIEW OF DIRECTV!
NASHVILLE, TENNESSEE -- Simply because they are spending millions on TV ads to push their product, DIRECTV would like us to believe that their SERVICE is the best on the planet, but that couldn't be further from the truth. For an entire year my TV reception was deplorable and when I complained to their Customer Support and Technical Service, nothing was accomplished but I was treated rudely and disrespectfully.
So when I cancelled their service I was billed over two hundred dollars plus a two hundred dollar disconnect fee. This amount, which I will never pay, has been on my credit report for over ten years. To make matters worse, when I recently wrote to the company, I was told they only had one complaint from me in the entire year.
If you are thinking about signing up with this fraudulent TV service, you ought to think twice. Look online at other negative reviews and read about the similar nightmares other patrons have faced. I can say that I used Comcast in my area and was very satisfied for over ten years. Let the buyer beware.
LYNN HAVEN, FLORIDA -- DirecTV is a great service if all you watch are shopping channels or religious channels (there are an abundance of both). Of course, you can only watch during sunny weather. Any sign of rain and the signal drops out. What a total scam!!!! Stay away from DirecTV... Wish someone had told me the truth before I signed up.
FORT WORTH, TEXAS -- I really do not understand why this company is still in business... So my wife and I were on speakerphone with the sales representative with DirecTV and the "gentleman" on the other end quoted us prices that we were genuinely excited about. We scheduled a so-called technician to come and install the package for us this morning.
First of all, he showed up at 7:45 AM before I had even left for work in a raggedy little S-10 pickup with no logos or anything showing affiliation with DirecTV. I imagine all the dents and dings on his truck came from unsatisfied customers throwing rocks and junk at him as they ran him off their property. The nasty S.O.B. made my wife extremely uncomfortable the whole time he was there.
While installing in my bedroom with my wife "supervising" the job, he at one point started rubbing his hands along her back and winking at her! I told her she should have kicked him out on the spot... Also, this Jackwagon ran the cable in my living room wall along the trim of my wall and up and around the frame of my front door. It looks like crap! He waited until after he was finished to inform us of what he had done, trying to instruct my wife on how the remote worked, when he said, "Don't push this button. It is for high-definition programming." What the heck!!! That was part of the package we purchased.
That was not the only thing the salesman lied to us about... We were told the installation would be free... Except they charged us @ $21.00 to do it! We were told that a HD-DVR was included in our package... Nope! Lied to us again! I am now under the impression that these "salesmen" are actually telemarketers that will say whatever they can to get you to bite, so they can get an extra $ spiffed their way.
When my wife called Customer Service to convey our displeasure over the whole situation, she had to go through several folks just so she could actually understand them due to their accent. When she finally had a supervisor on the phone, she got passed from one to another. All we requested is that they stick to what they had originally quoted us. We know they "record all phone conversations for customer SATISFACTION, and training purposes..." So we told them to pull the phone records with our exchange with their "salesman" so they could verify the validity of our claim.
Guess what, that information was not available according to one of the supervisors, yet another subsequent supervisor said it must have been deleted from their system because she could not find it! They can't even communicate with each other to keep their LIES straight.
The only options we were given were: A) Accept their superficial apology, and keep the service as is... B) Accept their superficial apology, and pay double what we were quoted to get what we originally wanted. (Which by the way, meant waiting 3-4 days for them to come back out to do the job correctly); C) Deny their superficial apology, tell them to stick to their word or they can stick it _______ (fill in the blank).
We chose "C"... Told them to turn their guy right back around and pick up their crap, and not to touch one penny in our bank account! "That's not how it works." is the response we got. "We will send you some boxes, and you can mail our products back to us, then you will get a full refund in about 30 days, minus the $21.00 installation fee..."
THIS COMPANY IS A TOTAL SCAM!!! If you are considering DirecTV, I implore you to reconsider... There are many other providers out competing with this Hackjob TV service. I've noticed the others quotes are a bit higher, but at least they will have the ethics or good morality to keep their word, understand the importance of customer service, and won't send some pervert to your house trying to eyeball your wife!
Also, in comparison to my other complaints, this one is minor; The jerk that came into my house and put in this CRAP, also had no qualms with leaving his garbage and waste throughout our home. I have a 14 month old who already puts everything in his mouth. I don't need anybody else leaving surprises for us to find, much less a creepy stranger.
Hopefully, I have saved at least one person from this type of headache, if they have read this prior to signing up... There is a reason that over 90% of the reviews are painting DirecTV in a negative light. It's because it's true and this company is not in touch with the consumers of their product... HEED THESE WARNINGS! STAY AWAY FROM DIRECTV!!!