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Things You Should Know, From A Former Customer Service Representative
Posted by MicahDTV on 01/19/2011
LOS ANGELES, CALIFORNIA -- As a former customer service representative of DirecTV, there are a few things I know that you as a consumer should know, that they don't want you to know. First off, ALWAYS ALWAYS ALWAYS read the fine print because that's what matters. Second, you should know by now that everything to do with a major corporation is a catch 22. Example: So you see an advertisement that boasts 100 channels for 29.99 per month. Well that's a great deal except for the fact that that price will go up to full price in 6 months to a year, and very few of those channels are any of the major networks. The rest of them are shopping, Spanish, etc. Then if there's that one channel you really want, you have to upgrade to the next package to get it. And then if you had the free install in standard definition and then decide you want to upgrade to HD, guess what, you have to pay the full installation price and for the receiver, + $10 per month for HD service. Another thing you should know: Having your receiver installed constitutes as your commitment to your contract, there's no going back unless you want to pay an early cancellation fee which is roughly $20 per month for every month from the date you cancel to the end of your contract, which is billed to you all at once. 2 year contract cancellation = maximum of $480 which is then added to your "Final Bill" which also includes a hefty non return fee for receivers that don't make it back in a timely manner.

So once this is all totaled up, guess what, they charge it to the primary credit card on the account without you knowing, and believe me, that is hell to go through trying to fix with customer service, and that's coming from a former customer service representative. Also, we are only allowed to give out a certain amount in credits per day. I was called out a few times for giving out the highest rates in credit out of the whole center, which has over 1000 employees. But I continued to because it was money the customers had a right to. DTV basically squeezes every dollar out of you. It's good service if you pay your bills on time, but it's hell if you don't. I'm not saying you shouldn't get DTV because Dish is just as bad.

Just make sure you know all the details before you make any decisions. Tell the representative to tell you what DTV doesn't want you to know about any deal. And lastly and most importantly, always be nice to your representative because we are much more willing to help if you are.
     
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Posted by tnchuck100 on 2011-01-20:
Excellent information. I have DirecTV and can attest to the accuracy of this review. It is only due to my meticulous diligence I have avoided their traps.
Posted by Sassy2 on 2011-01-20:
I don't believe I could work for a company and knowingly lie to and steal from a customer. Some of these cases are so sad."There is honor among thieves" but none at DTV!
Posted by leet60 on 2011-01-20:
DirectTV, Dish Network or cable providers - none of these are any different. Consumers get "wowed" by low priced, short time offers and jump into a contract without reading or understanding the terms in full. None of these providers offer you "100 channels for xxx" without also giving you a list of the channels included.

I have worked in call center customer service for decades for cable, cellular and other companies and can speak first hand that 95% of the complaints of this type are a matter of the customer not reading the agreement.
Posted by Sassy2 on 2011-02-07:
Basically people are honest and we like to assume that others are also especially businesses with whom we pay for a service.5 months with DTV taught me otherwise,I was one of the lucky ones in that I got my money returned to my credit card and then of course I closed the account before DTV could reapply it.Before I cancelled my account I went on the net and read all the complaints listed about DTV and picked up a lot of good info on how to go about getting my money back.
leet60..I can tell you that there was no agreement for me to read other than a work order and the installer was standing there pressuring me to sign.The contract on the back of the work order was in such fine print I would have had to have a magnifying glass even to see it.DTV does this on purpose.We are not dealing with an Honest company and they teach their reps to be dishonest and deceive the customer and DTV continues their deceit by paying kickbacks to credit cards and banks and top officials.
Posted by jim on 2013-04-29:
Worst T V I've ever had in my life,went off the first weekend . Off and on 2 more days, then called to cancel and they said I owed over 400.00 dollars. One of the biggest RIP-OFF'S I've ever heard of......
Posted by ladytinkerbell on 2013-05-16:
i called today to ask if i can get any money taken off my bill sine when we moved my husband changed the satellite dish that was previously at our nerw apt w ebrought our old on since if we left it we would be charged 50.00 from our previous place my husband brought it hooked it up and hooked up one of our boxes till one of the installers got there when he got here all he did was take the old dish which wasnt an hd dish and tell my husband the line is active so the installer was here all of 5 mins maybe and how much do u think we have to pay 199.00 for them to get out of there truck and when i called directv they would do NOTHING about takeing it off so not only did my husband do all the work we r paying them 199.00 for nothing THEY R CROOKS
Posted by ladytinkerbell on 2013-05-16:
THANKS FOR TELLLING ME THIS I WILLhave my bank accout in the neg for awhile when i change service or term and have my husband deactivate his card so the WILL NOT in any way be able to charge me and if they do we will get a lawyer
Posted by Stuckw/the2yrconteact! on 2013-05-25:
Thank you for all the warnings! I wished I found this website before I signed the dotted line! I will let you know if I survive the two-year contract!
Posted by King on 2013-05-30:
DTV is the worst tv cable so far. Sometimes i find it difficult to call their customer service because they will delay you on the phone for hours without any reasonable solution. Is that not madness? The last experience i had with their customer representative was barbaric. The idiot was making fun of me over the phone just because i made complaint concerning the exorbitant charges. I will rather stay out of tv cable if it happens that DTV is the only tv cable on earth.
Posted by Karla on 2013-06-03:
I've had the service 2 weeks bc I wanted to save money. Remember, folks, you get what you pay for. I'm going back to TWC.
Posted by Skeptimist on 2013-06-10:
We quit COmcast and then Uverse because performance declined as prices went up. Then we called DTV but encountered a lot of obvious flim flam from the rep. Finally pinned him down to actual terms for the entire contract period but had to threaten to cancel before they finally confirmed the deal in writing - spread over several emails. First installer was excellent and had it working properly in 2 hours. But as he was leaving his "supervisor" showed up and insisted that it had to be redone - he took 6 hours, made a terrible mess and left several elements dysfunctional. It took a week of calls to support to get the system programmed and working as the original installer had it. I also made the mistake of allowing them to bill me through AT and T and that is a hideous mess - no two bills are the same amount and the details make no sense. Calls for an explanation produce nothing but gibberish. Last straw: their signal fails when it rains. Judging by the reviews I read, all cable/sat TV companies are the same. I only have this for my wife but now she's gotten sick of it and is ready to go back to free broadcast TV from the local channels - no fees, no contracts, no FRAUD! Then we'll just rent the movies she wants. There are a few things I thought I'd miss - Science and NatGeo channels - but I found them on the internet. So it's Adios, shysters!
Posted by stanford smith on 2013-06-10:
I complained constantly about the rising costs. I made sure I wasn't going to pay an early termination fee of $200. I decided to report my credit card lost before canceling and all they could do was refer me to a collection agency. Good luck to them, they'll never see that money.
Posted by billyabe on 2013-06-23:
I am one of those fools who signed up for the intro offer and was assured by the customer rep than when the special offer period expired, there would be other discount offers to take advantage of. A lie. My monthly almost tripled and I had to pay or cough up a cancellation fee similar to the national debt. After the contract ran out, I down sized to the most basic offer--still more expensive than the intro--which is primarily local broadcast TV plus commercial and religious programming. Since we do not have local TV in our remote town beyond the reach of microwave transmission (yes, there is such a place) DTV is still the best of poor choices. Internet helps to fill in gaps, but I yearn for the days of yore when there was an abundance of free high-quality TV available over public airwaves.

I have to say that DTV installer was competent, polite and helpful. Reps over the phone have always been pleasant, if not always truthful. Reception has been A-, with the only problem being rain.

Speaking for myself, I would be happy to pay a reasonable price for a good product. Who wouldn't?
Posted by Margaret.jones on 2013-06-23:
I left a separate message on my recent experience. My plan is to wait this one out, I will reduce my plan down to the $29 plan --you have to ask for it. And just use Hulu plus and Apple TV until my contract can expire. Today I was tossed around to 5 representives. I asked if they could garrentee that I would receive uninterrupted service once the second technician was scheduled. The response was to transfer me to another person. It's getting comical, yet sad.
Posted by Don on 2013-06-25:
The best advice I can pass along is do not talk to customer service, find the email address and put everything in writing, especially changes. "If it is not in writing it did not happen!"
Posted by life lessons on 2013-07-05:
Have been a customer for years, with all the ups n downs over the years. Jerked off here, promised things there. General phone call last month (knowing my contract was about up), was told I was in contract for another 6 months. Money troubles had us shut off, early cancellation fee was added to our $300 we owed upon calling them( bill was now around $650), they kindly dropped the early cancellation and paid them off, bam, we were back on. Called DTV the other day and representative said we have been off contract for about a year........DONE! Will figure out other ways to entertain ourselves, there was a day before TV, believe it or not!
Posted by Vince on 2013-07-12:
Have had D tv from 2002 to 2011 made the switch to dish network and months before the 2 year contract ends I get a larger bill. They said channels cost more so I have to pay more.After complaining they reduce it a little and I am happier. Still a ripoff though. Tried to save with dish and got cheated in the end. D tv never upped my monthly bill. Dish network a big mistake. There 2 room DVR was another issue. It never worked like promised another ripoff. About a dozen calls to them for help finally concluded that we will have to wait till contract ends. Looks like D TV will make a comeback.
Posted by Adam on 2013-07-27:
Been with Directv since 2007. This has been the best tv service provider i have ever had. Disregard the complaints from 2 or 3 years ago. Focus on the present day, they have made leaps and bounds on their customer service. I get special offers all the time. Just had a receiver go out after 6 years and they kindly sent a replacement next day air at no charge and no contract extension. Of coarse i have the warranty option so that helps. I have my service go out due to weather about once a year
Posted by Jeff on 2013-08-02:
No worse than any other company, at least DirecTV lets you know when the bill is going to go up. Anyone who thinks something is "too good to be true" should live by that rule.
Posted by susan on 2013-08-02:
they have a place in berkeley springs wvaon the street of 522 at north washington st that know one is ever there and when they are they are out side talking or drinking walking up and down the street you would think by looking at it is was like a whore house or drug house thats about all yiu see all play and know work they need to come in and shut that place down the lady in there makes the store and town look bad
Posted by Nancy on 2013-08-05:
Called just to get information about DTV, Internet and telephone bundle. I'm with TWC now and now can't grt the premium channels I'm paying for. However the DTV Rep wouldn't answer any questions unless I stopped her and insisted. She got my name, telephone number and address then wanted my SS number which I refused to disclose. I just wanted information which I didn't get and she was trying to trick me into signing up or heaven knows what else. She had me on hold while she was getting the information and the line went dead. If this is how they treat a prospective customer I hate to see what will happen if I sign a 2 year contract! Consumer protection should investigate these practices.
Posted by Angela on 2013-08-06:
We got Direct TV in June of 2012 with the promo of NFL Sunday Ticket free for 2 years. This year would have been our second year. Got a bill with a charge of $37 for Sunday Ticket. I called them and they said the contract said we only got it for 2012. I know their commercials/web site said two years.
Posted by Peaches on 2013-08-07:
I was about to switch my service from Charter to Direct TV and have been talking to a rep (of course different ones) from DTV for about 10 days now trying to get everything "worked out"! I know that I spent over 1.5 hours on a phone call one day last week and in all, I've probably spent close to 4 total hours on the phone with them. They asked me all the usual questions like have I ever had an account with them, etc. I told them many times that I may have had an account at one time and gave them addresses of where I've lived in the last 10 years. They of course had my ss number, dob, etc. and we finally got it all worked out with one of their "awesome" packages and set it up for them to come out today to install. They were supposed to be there between 8 am and 12 and at 1:30 I called because they weren't there yet. I spoke to a guy that I could barely understand as it was and he told me that my installation was on hold because I owed them money from an account that I had with them 8 years ago. I asked him what the address was for that account and it was of course one of the addresses I had given to them days, hours ago for them to check. You would think that a previous balance would be one of the FIRST things they would notice before spending so much time with a customer! I am so p****d! I have wasted SO MUCH TIME with them on the phone. I then did a google search for DTV and found that they have only 1 star with over 1200 reviews!! Of course it's the same with all the others too including Charter but I'm sticking with what I've got. I knew that savings of $65 a month was too good to be true! I don't mind paying what is owed to DTV but because they did not tell me what I owed them at the start of all of this, and I wasted so much time with them, I'll not pursue them further.
Posted by Yvette on 2013-08-08:
YES DO READ FINE PRINT FOR MY BILL WENT FROM 138 TO 780 IN 1 MONTH. I WAS LATE ON BILL AND WHEN I CALLED TO PAY IT, IT WAS CANCELLED AND THEY ADDED A 380 EARLY CANCELLATION FEE. BUT I TRIED TO TELL THEM I DIDN'T CANCEL, I'M JUST LATE AND WILL PAY ANY LATE CHARGE. THEY SAID I COULDN'T HAVE SERVICE UNTIL I PAY ALL THE BILL OF 780. WOW SORRY FOR BEING LATE THINGS HAPPEN
Posted by John Doe on 2013-08-15:
Can't stand DTV. There is nothing on good anymore. I pay for channels like Spanish channels. I'm not Spanish so why should I have to pay for them. My contract is up and I won't renew. I'm getting ready to drop them. I'm tired of DTV making money off me and I don't get nothing in return. DTV sucks.
Posted by Michael on 2013-08-16:
Been with DTV for 18 years. Yes rain fade is an issue but the clarity and sports available are second to none. IF you pay your bill on time you will not find another cable/satellite provider that is any better. Our only choice for cable here in rural New England is Metrocast and while nice folks, their programming sucks the big one. Here is what worked for me all these years. Be polite and professional to the CSR when you call. Never use tier one tech support, always politely ask for level two. Keep your equipment maintained, trees trimmed, dish and waxed at least once a year, read the blogs and do your own troubleshooting, the DTV installer forums are great for this. Above all you are getting expensive equipment at a reduced rate for your promise to stay with DTV for to years. This should not be a problem. My best advice is to do all your own custom installations, cable runs, dish alignment ect. You may need to borrow a bird dog meter or buy one but if your at all mechanically inclined you can always do a better and neater install when you do it yourself. If you do not want to get into another 2 year contract buy a owned receiver from e Bay and you are not locked into another term. I have had no issues, only good things, had a receiver go out when I was out of contract and they sent me another no charge and no contract extension. Bottom line you get what you pay for, so pay your bill on time and your problems go away.
Posted by Skeptic on 2013-09-09:
I am currently an employee of Directv and there are maybe 2 or 3 things that Micahdtv said that are actually true and Im fairly sure that there's likely more than one reason he is no longer an agent with DTV.
Posted by kd on 2013-09-09:
I couldn't even get Direct TV Installers to come out and install the dish and wiring. They didn't show for the first appointment but said they would come out on Monday after I waited the entire day on Saturday. Then when they came out - the installer said the dish would have to go on the front of the house even though I had told Direct TV when I signed that it could not be installed on the front due to HO rules. I didn't know that Direct TV uses independent contractors for the installation and all the installer wanted to do was slap the dish on the front of my house and move on to the next job. I'm sure the expertise of the installers very from location to location but they were terrible in my area.
Posted by joebell on 2013-09-22:
Thank you all for your comments, I was 2 minutes away from responding to their mass mailing for special deals....and reading it all falls into place on what all of you said. THANKS FOR SAVING ME, will continue on the 37 Free channels I get.
Posted by Dawn B on 2013-09-25:
Thank you thank you! I was about to make a big mistake and sign up with direct TV. They sound a lot like at and t, at and t is a big rip off also. Time warner it is :-)
Posted by Hilly on 2013-09-26:
Hd service with Direct tv for 8 years..
Summer 2013 storms and my service would go off and stay off until next Day.
Went with U Verse...called to cancel...they charged me a cancellation fee...added it to a Visa charge card.on file..
Low.. ..
Posted by Hope on 2013-10-06:
I am taking my complainant to the attorney general in my state. I saw this advise on another web site.
Posted by Steve G on 2013-10-23:
I have had nothing but trouble with my bill have to call every month couse trying to charge more than I owe. Myself i want cableone i have had them i like the price but they don't service where i live so im stuck paying this high price for constant reruns i watch tv a total of 9hrs a week and have to pay $75 a month highway robbery
Posted by duke on 2013-11-26:
The worst service experience I have ever had. Started with the lie from the beggening. "No Contract" We only found out that we were under a contract from the time they showed up and started the service. Only then is when my wife called me and let me know she had to sign for the service. I asked her how she knew it was a contract? She said that TWC reps told her to read the small print on the electronic device the service installer handed her. TWC was very helpful but at this time we were stuck. I called the DTV reps and let them know how displeased we are about that info not being disclosed. We decided to try and stick it out. but a year and a half left is a long time to deal with this dishonest service provider. Should have checked here before calling them.
Posted by mk on 2013-12-13:
Hate Direct TV. Can't wait for my 2yr contract to end-going back to local cable. hate all the extra chanels I don't watch! lowered to very bottom choice and still have to pay over$100. Big talk about big savings up front - but then you make up for it after the first year! BIG rip off. Don't do it!
Posted by Tracie on 2014-01-03:
The replies that are defending direct tv honestly are employees not actual customers. Direct TV = crooks! Every month its something new and different with this company. My bill. Not once in the time we have been with them has our bill our bill been what was quoted to us. The online service tells you one thing the each phone rep tells you something different. Our bill is supposed to be due on the 5th of each month. On Nov 3 we were diconnected for non payment. Paid the past due plus current bill for a total of 379.16. Which meant we were at a zero balance and would not be due again until the new bill cut dec 16. On dec 5 we were disconnected again i called direct and was told that there was 65 outstanding becauce our bill cut after i made the payment. I paid the 65. I was told my. Dec bill would cut on the 15 and was due on the 5th of jan. Well here we are on the 3rd snd service is diconnected and tne was 371.00. We will be cancelling service.
Posted by John on 2014-02-26:
I would rather see that stupid cable van then do business with this company in the future. My bill has been increased by nearly 6% in the last five months. Be sure to read any contract with this company very carefully as they will bet you to death with it. They sell you on 250 channels 75 are pay per view and nearly another 100 are info mercil which are duplicated over several channels. In the end you might have 25 channels worth watching. Plus whats with a receiver for each TV this is old school technology. Come on this is 21 century DTV. And no I will not pay extra for a system that supplies signal to each TV. Hello cable.
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Qwest/Direct TV Bundle Service - Bad Deal
Posted by Forced into Service! on 07/12/2007
RENTON, WASHINGTON -- Last week I ordered the Bundle Service through Qwest. I was to receive Direct TV, Internet access, and phone service all for one low price.

Now, while ordering the service- I was not informed properly about the services that were available or that there was a one year contract that I had to sign with Direct TV. I was told that I would receive 150 channels which wasnt the true amount.

When the installer came out, he mentioned that if I wanted the HDTV I needed to pay an additional 99.00 a month and I needed a new dish. I was told that I could have the HDTV with a additional box for 5.00. This was another example of bad information.

Then without going through the paper work first he installer hooked up everything- Dish, Receivers - ran the wires throughout our house and then after he completed the work he mentioned that there was a one year contract that was required. My husband, who was at the house did not know about this or did I at the time we felt that we were forced to take the installation due to the fact it was completed.

If told up front, I would not have ordered the service with the one year contract. And then the installer told me that I would need to spend a great more money for the service that I wanted.

The communication with Qwest and Direct TV is horrible. I feel as a consumer, I should not have to pay the early disconnection fee of $200.00 I have spent more than three hours on the phone with Qwest and direct TV. I spoke with several customer service reps who told me many different things. There stories were all different to the policies of DIRECT TV.

I've sent them a certified letter requesting them to cancel my service within three business days but now I am told it is three activation days. I spent many hours on the phone just telling them that I wanted to cancel my service and I did not want to continue the service due to the one year contract. I am not sure if they still get it. This is horrible service.

     
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Posted by samuelblueshoes on 2007-07-12:
I would report them to the FCC and to the attorney generals office in your state.Dish was pitting porn on my tv years ago.at the time I was in the hospital having quadruple heart bypass surgery and nobody was at my home.they lied trying to say someone placed the order from my home,a flat out lie.I threw there garbage in the dumpster.good bye and good riddance.
Posted by GRANNYLKM on 2007-07-12:
We have our phone, Direct TV,and our internet all bundled through Qwest and love it! When we bundled everything together (after getting rid of ATT as our long distance)our bill was reduced by $22.00 a month, and that is with free long distance!
Posted by Ladderman on 2007-08-12:
No wonder why all the dish commercials quit. They realized they could not survive only charging a little bit a month for service. If you have to sign a contract with a satellite company, they have you right where they want you. Go to cable if possible.
Posted by alexcook on 2008-02-26:
I also signed up for all 3 services. Grandted the installer did a half assed job installing the DTV, it worked. Now I am in the process of moving, i call Qwest, they charge 18 dollars the transfer the phone, and 0 for internet and tv they say, but i have to call Directv to do it, so i call DTV, and they say, yeah ok now you have to renew your contract for 18 months and pay 50 dollars up front. I told them, well qwest told me that it was free of charge, they say 'im sorry, thats not the case here', not only do they lie, they also charge you for it! So i told them i would just do it myself. Talk about a bunch of BS, on top of it they tell me well you'll be entered into a free rent for a year contest. big frickin deal, like you're gonna win.
Pretty unsatisfied with Qwest Lying. Heck, even on directv's movers page, it says 'TRANSFER YOUR SERVICE FOR FREE' in a huge flash animation, the * says, contract renewal but never mentions the 50 dollars, what a joke.
Posted by Radioface on 2008-11-16:
To all of you who have been fooled by & lied to by Direct TV,Dish network, or any other cable or sat.Co,......THIS IS WHAT YOU DO:
CALL YOUR LOCAL ATTORNEY GENERALS OFFICE IN WHAT EVER STATE YOU LIVE IN, TELL THEM YOUR SITUATION & ASK THEM TO SEND YOU A COMPLAINT FORM OR DOWNLOAD ONE FROM THEIR WEBSITE. FILL IT OUT,SEND IT BACK & THEY WILL SEND YOUR COMPLAINT ON TO THE CO. YOUR HAVING THE PROBLEM WITH. THE ATTORNEY GEN. WILL GET THEIR RESPONSE & MORE THAN LIKELY YOU WILL RECEIVE A CALL FROM THE CO. YOU COMPLAINED ABOUT GRANTING YOU YOUR REQUEST TO DISCONNECT & SENDING BACK TO YOU ANY $'S OWED TO YOU !
THE ATT.'S GEN. OF MOST STATES HAVE MORE COMPLAINTS ABOUT THESE CO.'S THAN THEY CAN HANDLE !
TRY THAT & I'LL BET YOU GET SOME SATISFACTION !
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Direct TV Horrible Equipment & Customer Service
Posted by Jetfires on 11/19/2012
DENVER, COLORADO -- To start out if I could give Direct TV no starts I would. I have had Direct TV for 4 years. during this time I have had only problems with there customer service, and the equipment that they supply.

First off they are way to expensive for the TV we are now FORCED to watch. I personally do not like "REALITY TV" it STINKS, to say the least. The simpleton producers of these shows are a total joke. all of the shows must be produced by the same brainless produces.
Really how many more DUMB REALITY shows can we stand for? DO we really need more PAWN shows, or Car Repo shows?, or dumb shows like "Storage Wars, "Storage Hunters"" Baggage Battles" ?.

I guess these producers think Americans are as BRAIN-DEAD as they are. I personally do not believe you find things like a $100,000 Tesla that was "abandoned" in a storage shed!! (Oh I forgot to mention that the 3 minutes that I saw this show in hopes of finding something of value to watch. that the '"Abandoned" Tesla that had no cover on it. did not even have dust on it. Really do you buy this?. Or People walking into the Pawn Stars shop, and Selling something that's worth $$$$$$ of dollars for nothing. This would be like me taking my 1967 Shelby Gt500 to them, and selling it to them for $20,000, or less? Get Real!!!.

Now onto Direct TV Equipment, and Customer Service.
Like I said I have had Direct TV for 4 years, during that time I have put up with JUNKY, Equipment, HORRABLE Customer service.
The very 1st time I had Direct TV installed, the installer showed up with a small latter that could not reach the roof. So I had to re-schedule for them to come back another day. gee, You would think that they would be prepared to install Equipment on higher roof tops?.

Next when they did come back out they ran the cables up the front of the Row house I lived in at the time. NEVER inquired if that was OK. Additionally after the install the guy did not fasten down the cables properly they were hanging loose the very next day. So then I had the President of the HOA on my back.

Next after only a few months of having the service the signal was lost, could not get it back, even after spending time on the phone with customer service. So I had to have them come out to fix it. ( Think God I signed up for the service plan), or they would have charged me. It turned out the Installer did not mount the dish proper, So the wind moved the Dish around and thus the Dish, was not pointed in the right direction to receive a signal.

Now onto the DVR receiver they provide. This thing is TOTAL JUNK!!. went out after 6 months of using it. would not even power on!! You know lights come on when its working!! So once again, I had to call Customer service & tell them that I had a problem. The DVR was burned out. This Moron told me that " I must not have power to the outlet", that the DVR is plugged into" Strange that I have all my audio, and Video components plugged into a surge-protected outlet strip that all of these are working correctly!!. except the DVR box. So this idiot tells me to go "Get a Mixer", or a "Radio" to plug in to test if I have power to the outlet. REALLY???. I am not an idiot!!!. I know if I have power or not. She insisted that I do this. I finally just told her that I did get a "Mixer to test it", As she REFUSED to move onto the next step if I did not do this. what a crock of BS. Yep the DVR was burned out, wow what a revelation.
After using this replacement DVR for just under a year the DVR started getting an error code 773, every few months, and would RE-FORMATT the disk, and thus causing ALL recorded programs to be lost. (Very Frustrating) Since the Programing stinks, and is Plagued with Commercials. So this is the only way to try and watch what little of the programing that's on worth while to watch.

Now on to when I moved to a new place. I took the Piece of junk, DVR recorder to my new place. when I called to have the Re-Install at new location I told the customer service person what was happening with the DVR recorder 773 error code/Re-Formatting. and asked them to send out a replacement DVR, when they came out to Re- install my service. I was told "If I wanted a Replacement DVR sent out with the tech, that I would need to agree to a NEW, 2 year agreement". other wise the only way to get it replaced was to once again send it back to them. what a joke!!. this is not how you treat customers.

Since then the DVR recorder has MELTED DOWN 4 times at the new place, you know error code 773/RE-formatting loosing all your recorded shows BULL SH_T.

So I have had enough of PAYING $82.78 each month for TV ONLY!! NO INTERNET!!!, NO MOVE CHANNELS!!!, just regular TV. This is WAY TOO EXPENSIVE FOR RANK programing, JUNKY EQUIPMENT, and even WORSE customer service. I would not recommend Direct TV to anyone.
     
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Posted by Charlie Lin on 2012-11-20:
DirecTV has cancelled Jade World and TVB on 11-18. These are arguably the most popular Cantonese stations. Dish Network is carrying TVB and Jade World so call 877-342-2104 to get signed up today!
Posted by Misty123 on 2012-11-22:
My local cable co was sold to time-warner and our prices increased for the bundle of tv,internet and phone to $217.00 month. I had read other post from people going to the Roku player and how well they liked it and decided to check it out.I did and I am happy to say I bought the Roku streaming video player from Walmart.com and I'm very happy with it.I cancelled cable and phone service I kept the internet because I needed internet for the Roku player. I have Netflix for $7.99 per month that has tons of movies and tv shows.There is also Hulu and amazon that you can get for $7.99 each and each has tons of movies and tv shows with no ads.the only thing you can't get is the local channels but with an indoor antenna you can get those free also.You might want to check this out,just go to Walmart.com and read all the reviews from others that have switched to the Roku player and decide for yourself.I'm sure glad someone told me about this.
Posted by Uchual on 2012-12-08:
Love this rant. It pretty much sums up what is wrong with America's corporations and society in general.
Posted by kory on 2012-12-16:
im a Directv and Dish network Dealer, the problems you exspress ar no different with dish refurbished recievers plauge the markets. i will admit that the dvrs with directv have had several problems, however both companies offer much improved recievers, and to be completly honest service call ratios are much much higher with Dish then they ever are with Directv, i walk away from each dish install knowing that there is a good chance ill be returning in 6 months. as far as price both are exspensive and really is no difference virtually in price. Bottom line from a retailer. switch every two years. save money keep you equipment new
Posted by LuAnn Howland on 2013-04-21:
As a provider available to the masses why would you not grasp the opportunity to showcase quality shows? What I wouldn't give for the chance to air programs that are educational, interesting and have a social redeeming thread running through it. And here's the kicker, these can be entertaining as well. Why would you choose to embrace instead tasteless after tasteless reality shows? Is there even one corporate Dish executive that would dash home, pop some popcorn, get comfy in their favorite chair to watch this reality programs? No, of course not! So why in the name of all that is holy do the executives think their paying customers would. No more reality shows. Dog and Beth, On The Hunt? Really. Really.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Direct TV Stole My Money From by Bank Account
Posted by Lindystar4me on 08/26/2012
LOUDONVILLE, OHIO -- Hi You Guys have stolen my money from my bank account from First Merit. My name is Linda. You have taken over 700$ out of my account and I am being assessed a 5$ fee for every check that has bounced every day. I am getting a 35$ overdraft charge each day as well. Right now I am $978.09 overdrawn and each day I am being assessed a 5$ late fee but no more then 50$ per day can be assessed to my account. So each day its growing 50$ more in the hole when you guys took the money from my account I was in the positive for $128.44.

I am writing in regards to you stealing my money from me and I have been researching the Internet and am seeing post after post of you guys doing this to people. I talked with a representative and a supervisor and agreed to a 10$ monthly installment from my Bill Pay your last payment you received was in July 3rd 2012 I have been continuously paying on this account since I quit services. And requested for you guys to send me the stuff to return my equipment or have someone if there in the area pick it up for me. The day I received the box in the mail to return my devices they automatically debited my account for over 700$ you sent the boxes to me on 8/9/12 THE EXACT SAME DAY I GOT THE BOX TO RETURN EQUIPMENT YOU STOLE MY MONEY AND RUINED MY PERFECT ACCOUNT.

You have agreed to me paying 10$ a month without disturbing or making my account or credit delinquent. You guys are the worst service providers I have ever had. That's why I went back to Time Warner a COMPANY WHO ACTUALLY CARES. I am disputing the charges with the bank and reported you guys for fraudulent fund stealing from a Mentally Handicapped Person. I don't understand how you guys think you're head honcho and can just go robbing people like stealing candy from a kid. PATHETIC. I have reported you to the BBB. As well as I filed a police report. Hope this don't hurt your credit ratings much and you don't lose potential customers. O yea don't tell them you want your money and threaten them on the phone with calling all over making there name trash cause they will hang up on you HAHAHAHA.

And if you do set up services with them make sure after you give them your debit card DON'T GIVE THEM A CAPITAL ONE OR CREDIT CARD MAKE SURE ITS A BANK ACCOUNT CARD they keep on file that you cancel it because that's how they told me they stole my money. I got over 4 hours of recordings with these people and I sent my equipment back after a month of asking them how to return it the day I got the box to return it they stole my money. Like a thief in the night HIJACKED, so if you're looking for TV please look elsewhere. I have emailed every single email I can find on these people and its still gotten me no where.

Sincerely,
The Disabled Lady On Pearl Drive - Linda
     
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Posted by Alain on 2012-08-27:
Contact the Ohio consumer protection agency about this via http://www.ohioattorneygeneral.gov/About/Sections/consumer-protection or call (614) 466-4986/(800) 282-0515. You may also want to file an official complaint at http://www.ftc.gov/bcp/index.shtml and http://www.fcc.gov/complaints
Posted by Misty123 on 2012-08-28:
Sorry this happened to you....Talk to your bank and have them help you get your money refunded.They should be able to reverse the charges for you. When returning their boxes,get a tracking # so you can prove DTV gets the equipment.
Posted by fedupliz on 2012-09-26:
Don't ever give direct access to your bank account to any service company. I allow no credit card automatic billing or direct bank debit. They will ruin you. First review the bill then pay it if it is ok
Posted by love them bassets on 2012-09-27:
No company, whether it is a hospital, doctor, internet website, credit card, etc., is going to wait for their money and accept a monthly payoff other than what your contract stated if you quit using their services earlier than the contract date states, i.e., wireless phone, cable t.v., credit cards,etc.), and they will go after you tooth and nail to get their due. What was stated in the rules of your contract if you dropped their service before your contract was up? I know wireless phone charges can be very high if you want to discontinue your contract before the one or two years are up and you get a penalty applied. You need to read your contract and see what they have listed as the rules of getting service and discontinuing service from them. Why don't you close your checking account immediately to keep your funds in your account, but if they don't get their money, you'll start getting phone calls at 8:00 a.m. on the weekend from bill collectors. Did you put the terms of the payback of $10.00 in writing to them, and if so, did you get a response back where they agreed to that amount? Sorry to hear you have to go through this, but you have to read the small print and never let anyone take money out of your bank account -- you manage the payments yourself.
Posted by standingfortruth on 2013-04-25:
This company is corrupt and they do use deception to access people's bank accounts. It is actually an illegal act but they manipulate the legal system. I have researched enough to realize what they are doing and have also seen that the legal system has actually back them on legal cases they have filed against people. Starting to wonder who all is involved in this company.
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Shady Practices!! Search Elsewhere!!
Posted by Chgoguy77 on 11/29/2012
I called Direct TV to cancel my service after months of unhappy service. It took me over 40
Minutes of continuously telling their employees I no longer wanted their service; Too bad they didn't listen until I got to this point. After finally getting to someone who would cancel my account I was on for another 10 minutes. I told all of the employees including the last individual I'm closing my account. Just at that time my wife yelled that a water pipe broke and I had water pouring down my ceiling. I explained to the same person, "I'm having an emergency, I have to go, Please just close my account".
Much to my surprise, they did not close it... What??!!' When I asked to speak to a supervisor, she said I didn't stay on the phone for the entire conversation... Come on, I was on the phone at that point for close to 1 hour... They made me pay another 2 months of service or they would send me to collections.
I explained the entire story to the supervisor and she really didn't care, to me this was nothing more than a feeble attempt to get me to keep my account open. I made an honest attempt to close the account out, the time I spent on the phone proved this.
Don't use Direct TV, they will tell you what you want to hear to get you signed up!!!
     
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Do Not Get Direct Tv They Are Going To Scam You
Posted by Chloe.tappan on 01/25/2013
LAGUNA HILLS, CALIFORNIA -- DO NOT ORDER DIRECT TV SERVICES. biggest mistake I ever made. Worst service I've ever received from any cable company ever. Seriously the biggest hassle from beginning to end. They like to add on extra fees for absolutely nothing and hope you don't notice. I swear every month I had a different bill and I was on a 2 year contract for a set amount. Don't even think about cancelling, it costs over $400 in cancellation fees to cancel. Ok so I waste tons of money paying out the rest of my contract right, and I finally cancel immediately after my contract ends only to be, no joke, harassed over the phone by them about why I cancelled my service. Probably about 6 times a day for like a week until I finally answered and said I have no job and can't pay that's why I cancelled so please stop calling me. NOW I get a call yesterday along with a voice mail and a text saying I need to call them about my account. So I'm like really?! But whatever I decide to call. The woman tells me a charge for a paperview boxing match and a movie have magically appeared on my account FROM TWO YEARS AGO that I haven't paid. I have literally never ordered anything on my account and it makes absolutely no sense that that would not have shown up on my account before even if someone had ordered without my knowledge. So I Google how to dispute charges from direct TV on Google, and all of the results that show up say Direct TV SCAMMED ME. So I start reading them and after all of these people cancelled their accounts it turns out Direct TV decided to throw in some extra charges for paperview things that the customer had never paid for. It's safe to say that I am extremely pissed off, so much so that I am literally posting this on every review sight in existence to warn anyone even considering Direct TV to please, for your own sanity, go with ANY other company but theirs. Do not give them your money!!!!!!!
     
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DirecTV lied to me to get me to sign up, then stole $100
Posted by Brianwitty on 04/08/2008
BOWLING GREEN, KENTUCKY -- This past Friday afternoon, I called 1-800-DIRECTV interested in setting up service. After talking to Debra I decided to go with the premier package at a GREAT DEAL that she was offering!! $63.99 a month + $9.95 a month for HD. I was really exited about this, because I would be saving $20 monthly over their regular pricing. I had been with DirecTV years before and remembered that there were fees for extra receivers and such so I asked about that. Debra told me that with this plan, I got up to 4 rooms free with no extra receiver costs. WOW!! I was really excited!! I told her that I was planning on buying a DVR from eBay so I would only need 2 regular receivers but be hooking up 3 (I only needed 3 rooms) She told me that I could buy one from her for $99, So I asked if I would be PURCHASING it or LEASING it for $99 - The answer...exactly what I wanted to hear I would OWN it and I could cancel service and retain ownership.
Going over a final review with her (and I was VERY specific) I was told that I would receive all regular programing + Locals + all premium channels, but no MLB or NFL packages unless I added them later. My total monthly expense would not for the year exceed $73.99 + 6% sales tax monthly unless I upgraded with the sports packages or did pay per view. (3 rooms,1 HD-DVR, premier package)

The installer arrives. He was a nice guy, and did good professional work.

Later on, I notice I don't have my local channels- I figure no biggie, they just forgot to activate them. So I call. Here comes the nightmare. I can't watch the Kansas Memphis NCAA championship game, because I have no CBS (or ABC, or NBC, or any primetime channels!) DirecTV says they need 45 days to request a waiver from my local channels in order to broadcast these channels. Remembering that I had specifically asked Debra about this when I signed up, and she had said it wouldn't be a problem, I started to doubt other things she said. I asked about my total monthly fees for service.........$127.95!!!! Oh but because I had been told different, They were going to be really nice, and give it to me at a mere $101.95 (quite a jump from $73.99) I told them I no longer wanted service and they were in breech of our original agreement.

I got passed around to 3 different people and spent 2 1/2 hours on the phone when I learned that they would cancel service, but I was to return the HD DVR and they were going to retain my $99. and If I did not return it, they would seek a judgment against me in the amount of $800 to cover the price of it. Even though when I signed the paperwork I added a handwritten clause explaining that I expected to keep the HD DVR that I purchased via credit card from Debra. I plan to file a small claims suit against them in the amount of $99 + tax to try to recoup my loss on the DVR. Who knows, I may get it- either way, I plan to raise a stink. and tell everyone I know interested in Satellite TV.
Oh- I really hope that someone who cares listens to the original phone conversation with me and Debra within the company and does something about it.

Adding this: I just found out, They are actually billing me for service even though it was only connected for 8 hours.
     
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Posted by tnchuck100 on 2008-04-08:
Well, you have just learned what many that have gone before you have learned. DirecTV reps lie at the drop of a hat.
1. They always charge $4.99 for each receiver after the 1st
2. They do not sell equipment, only lease. They retain ownership.
Debra flat out lied to you on both of those items. What they tell you on the phone can never be relied on.

Hopefully you used a credit card and did not give them access to you bank account.

Good luck suing them. Their first step will be to hide behind their mandatory arbitration clause. But, since you are going for a breech of contract go for it!
Posted by brianwitty on 2008-04-08:
Thanks for reading chuck! and when I said credit card- it was actually my debit.- but after speaking with my local bank- thaey are refusing any charges made by DirecTV and will support me in claiming a fraudulent charge to my account for the DVR (because my handwritten claus proves that I entered into the contract under false pretences.) I love smaller local banks! Customer service is KING!!!
Posted by brianwitty on 2008-04-10:
Reported DirecTV to the better business bureau yesterday- and KY Attorney General today. perhaps it will at least give them a headache...
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Was tricked by Direct TV
Posted by BillieD on 02/13/2008
When I signed up for Direct TV they never told me it was for 2 years! My fault assuming 1 year meant 1 years contract. Now I can save lots with a bundle package (phone, internet, TV), and seems there is NO WAY OUT!! I was mislead on the phone totally!!
     
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Posted by Starlord on 2008-02-13:
Horse feathers! No representative of DirecTV ever told you there was a one year commitment, It has always been two years, as that is the only way the company can break even. No one misled you, you misled yourself.
Posted by Anonymous on 2008-02-13:
Maybe it's better to have cable? I don't know. What do you guys think?
Posted by thensider on 2008-02-13:
I think people should learn to read befoer they sign! :)
Posted by Principissa on 2008-02-13:
I see commercials all the time for DirecTV and they always say 2 year agreement. I'm not sure if you got some kind of special promotion, but every advertisement I see for them is always 2 years. You should have read your contract more closely, unfortunately the only way out now is to pay the Early Termination Fee. Unless you can prove the rep. told you 1 year, that's all you can do.
Posted by Aerocave on 2008-02-13:
...just another day...just another direct TV complaint...just another reason to just get digital cable...
Posted by Anonymous on 2008-02-13:
Why would you want analog cable. Inferior signal is for inferior TVs and viewing standards. DirecTV rocks.
Posted by Anonymous on 2008-02-13:
Spot on Aerocave! Sheriff, what do you think? LOL.
Posted by Anonymous on 2008-02-13:
Im happy with my Directv service.I signed no contract.
The only thing I wish they offered is "On Demmand"
Posted by Aerocave on 2008-02-13:
I think my picture is just fine with digital cable and hi-def tv...plus on demand is really nice. No trips to blockbuster anymore...no worries about returning the video that I always forgot to do anymore.
Posted by Anonymous on 2008-02-13:
Sometimes I wish I didn't know so much about HDTV and TV signal transmission. That way I could be "happy" with inferior cable too.
Posted by old fart on 2008-02-13:
What on earth is so darned special about HDTV or anything related to TV in general.. Spending thousands of dollars on what amounts to a toy is the height if folly or insanity and it amazes me that so much controversy is generated by another form of an idiot box that you can now hanc on a wall.. good grief, people find a life out there..
Posted by Anonymous on 2008-02-13:
Old Fart, Best Answer. Very shady business practice. The old two year sneaky contract that is perpetrated upon these poor folks that just want to watch TV. No one gives a rats behind about all the misinformation being spewed around here all the time on this DirecTV signal krap. Our ill-informed member seems to have difficulty staying on the subject matter at hand with all of these DirecTV complaints.
Posted by old fart on 2008-02-13:
Direct TV, HDTV, Cable inferiority, yada yada, yada..
of all the issues that surround us in this day and age, I would think that this should be the least of our worries or concerns..
Like I have been saying since I've been on this site, The world is going to hell in a handbasket and no way is the quality of a TV signal gonna make a shred of difference in our lives in the end...
It's pathetic.....
Posted by Anonymous on 2008-02-13:
OF, I respect your position, but let me say this. IF in fact the world IS going "to hell in a handbasket," at least I'll be able to see it in stunning detail.
Posted by old fart on 2008-02-13:
I can't think of an answer to that....
Posted by Starlord on 2008-02-13:
The trick is, they bundle, usually with Qwest. The Qwest contract is one year, and they conveniently don't mention the DirecTV contract.
Posted by BillieD on 2008-02-13:
Excuse me Horse feathers were you on the phone with me??
Posted by BillieD on 2008-02-13:
Horse feathers! No representative of DirecTV ever told you there was a one year commitment

Excuse me were you on the phone with me?? I didn't see you there??
Posted by BillieD on 2008-02-13:
Horse feathers! No representative of DirecTV ever told you there was a one year commitment

I didn't know you were on the phone with us?? lol
Posted by Principissa on 2008-02-13:
Don't get rude because someone gave you an opinion. That's not called for at all.
Posted by BillieD on 2008-02-13:
I wasn't being rude I was called a liar!
Posted by Aerocave on 2008-02-13:
Horse feathers...haven't heard that in a long time...
Pirate: The direct TV/cable argument is one that you and I will simply never agree on...thats ok though...
Posted by Starlord on 2008-02-13:
I did not call you a liar. I pointed out that DirecTV never told anyone anything about a one year contract. I believe you were talking to a Qwest representative, and THEY told you about a one year contract. However, Qwest will never mention the two year contract for DirecTV. that is one reason I told Qwest to take their lines out of my house and I went with high speed internet with VOiP phone service. I love it. You can quit posting now, Billie, it is getting monotonous.
Posted by BillieD on 2008-02-14:
You can also quit poting my dear you seem to be the one carrying on.
Posted by lake on 2008-02-25:
Neither Comcast nor Time warner force you to be in a contract.
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Direct TV uses fraud to extend contracts
Posted by Pastor Mike on 06/01/2011
I am a Pastor and I can confirm that Direct TV uses fraud to try to extend service contracts. I had service with Direct TV for several years and when I left them I was sent a bill for $340 for early termination. Within a year before termination of our service I had purchased a HD receiver from Best Buy for about $200 - 250 so my son could pick up the HD channels on his TV which we were already paying for.

I specifically asked the Best Buy people if this would extend my service contract and was told no but that if I got a free one from Direct TV that it would extend our contract. So I asked him if he would call Direct TV and confirm that statement. He called Direct TV and informed me that it would not extend my service contract.

When I got home and called Direct TV to activate the received I told them that I would not activate it if that extended my service contract and was told that it would not.

When we left Direct TV we returned all receivers, even the two we had purchased for about $500 total. For the past year they have been trying to collect using their own in house collection agency along with a "so called" law firm (which I would be surprised if it is not also part of the fraud) which now says that I owe $469 but offered to settle with me for $220.

Settle what? I don't owe them a dime. They are scam artists in my opinion and I would never do business with them again. I'm going to tell everybody in my church to stay away from those frauds. These guys need to be exposed. They are preying on the public.
     
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Posted by azRider on 2011-06-01:
humm, my first thought is did you get it in writing before you purchased the receiver and start the service. but I'm guessing you did not. so with that said, the agreement that they would not re-start your contract on a new receiver activation is worth the paper its written on. thus the original contract you have with them from the beginning would have to be used. what does it say about adding a new receiver? one thing I did see in the contract that they list on-line at their web site is this provision: 'your continued receipt of Service constitutes acceptance of the changed terms and conditions.' in other words, your receiving the TV signal and paid them for it, so you must have agreed to the contract. not sure how well that would hold up in court, but its in the contract.
Posted by madconsumer on 2011-06-01:
directv will do anything possible to sneakily extend contracts.

very helpful review.
Posted by Anonymous on 2011-06-01:
good review!
Posted by Sassy2 on 2011-06-01:
azRider..I agree with you he should have gotten this in writing but he believed the salesman as most of us would.I believe I would go back to Best Buy and confront this salesman because he is either working for DTV or he is being lied to also.I would also file complaints with the BBB,FTC,and Attorney General.I would also write my local "Troubleshooter" with the local TV station or newspaper.Often times they can get better results than you can on your own.I wish you luck
Posted by jonthethird on 2011-06-01:
We see such extensions all the time with "service calls." The dish is knocked off the satellite, the customer calls DirecTv, who sends out a tech (at a charge.) Only later does the subscriber discover the contract has been extended. Suggestion: if it is a dish point, find an independent and pay directly (often less then DirecTv charges.) Same result, no extension. This does NOT apply to equipment. You are pretty much extending your contract with ANY equipment change.
Posted by Slimster on 2011-06-01:
Always get everything in writing, that being said, you can't go wrong with DirecTV's totally digital signal !
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Direct TV - Award for pathetic customer service
Posted by Storyboard on 01/07/2011
My company transferred me from Chicago to Connecticut recently. I was a Comcast customer for the last 3 years and I couldn't transfer my connection. After coming to CT, I thought of going for a bundle package with direct TV. I talked to their representative and agreed to a package consists of TV and internet. She quoted the price and terms of agreement and I was fine with that. She created a new account, then created my order for the TV portion of the bundle and transferred me to internet group. Then started the "fun", they don't provide the same service for the price the earlier representative agreed. Either I have to pay $10/month more or have to go with a service which is 5 times slower that what was agreed on. Then I said, I would cancel the call. They game a number to call. This was around 7.00pm EST. Then they started transferring my call from one person to another and I explained my issue to each of these person. This carried out till 9.16pm (2 hours 16 minutes) and by this time I talked to 11 representatives. Then I talked to a 12th representative and asked her to transfer the call to her manager. Then I was on hold for 23 minutes... and the time was 9.39pm. Then I cut the call and called again. Another (13th) representative took the call. I had her transfer the call to her manager (a 14th person). She asked all the question from the beginning and said she would transfer my call to internet guys back!!!. I insisted that I wanted to cancel my order. Then she transferred it to another guy (15th person). When I talked to him, he said he wasn't the right person and transferred the call again. Now I am with the 16th person. She started begging "please don't cancel our service. don't take the internet go with the TV". This continued for the next 25 minutes. By the time I got my service called, it was 10.23pm EST (3 hours 23 minutes)!. The worst service I have ever experienced in my life... These guys have to learn a lot about customer service from Apple and Comcast. Apple has the best customer service I have seen till now. Comcast - if they made a mistake in price quote, they will bear the cost and make customer happy. Direct TV guys are pathetic.
     
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Posted by Alain on 2011-01-08:
No wonder Direct TV has such lousy ratings.
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