Feedburner count

Disneyland - California

Star Half star Empty star Empty star Empty star
46 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
The Crappiest Place On Earth
Posted by Anti-Disney Dad on 06/25/2008
ANAHEIM, CALIFORNIA -- Recently I wanted to take my family to the happiest place on earth...but instead we spent three days at Disneyland. Don't get me wrong, I had purchased SoCal city passes and all other attractions were well worth the money (SD Zoo, Sea World, Universal Studios). Let's start with Thursday, June 19...after waiting in the 100+ degree heat to get my daughter autographs of three princesses for over an hour at the "Princess Faire", they change out characters to Minnie Mouse (who's signature she already had), Mulan (who cares) and some other forgotten Disney character (none of the family knew who this was...we thought it might have been a homeless woman they found sitting outside the park but we soon realized Disney Inc wouldn't let the President or the Pope in without charging a $100.00 admission, much less the needy). I'm a little angry, but nothing a good ride wouldn't solve. Since we were near death with the heat, the family voted to go on "SPLASH MOUNTAIN"...yeahhhhhh!!!

After sitting in line for one hour twenty minutes, we get to the front of the line and over the loud speakers we hear..."The ride is broke down for a indefinite period of time"...which means "screw you! haha" in Disney terms. Fine, the family wants to go to Tomorrow Land on the other side of the park. Why not get there by Disney Railroad...I'll tell you why not!!! Because the railroad is broken down too.

At this stage, I am PO'd. We decide to leave the park to get dinner (by the way, the Fairfield Inn across the street is a very nice hotel and treats customers great) and return around 8:30pm since the park is open till midnight according to their website. So we cool off and return at 8:30pm to find the fireworks show is already in progress...I find this annoying since the I was told earlier that morning that I begins between 9:00-9:30pm and have now missed most of the fireworks show but I won't let this get me down. Following the show, everyone is practically thrown out of the park by the jerks who wear Disney uniforms. Getting further annoyed by this my wife asks one of the jerks what is going on..."Tonight is GRAD NIGHT", which means "Should have asked for a kiss because the just got screwed again!!! haha".

I then proceeded to Disney's City Hall were I wished to complain and thought that strangling Mickey Mouse or one of those damn little dwarves might make me feel better. After pushing my way through HUNDREDS of angry people from Germany, China and across the globe (and not able to find that mouse anywhere) I had heated words with another jerk behind the counter who actually said "We do not control the Disney website" and "That's too bad". I now know why they check bags when entering the park, to make sure you do not have any weapons to kill the employees with because you will want to...trust me. Went back the following day (Friday, June 20) only because the SoCal city pass includes three glorious days in hell. Gates open at 8:00am Disney time...which is 9:30am California time. Which put me in a better mood because my wife & I were able to complain about Disneyland with 13 other couples we ran across in the shops who we over heard talking about the typical customer service we all received from Disney Inc. (they only let you down Mainstreet USA in the morning...you know the street with all the overpriced merchandise...not actually into the park which you already paid admission for).

To make a long story short, splash mountain was broken every time we walked past it the remaining two days, the train broke down once more, we decided to ride space mountain one last time before we left the park early on the last day(blood pressure was too high to stay there any longer and my 8 yr old daughter (who loves...sorry, lovED Disney movies and stuff) chose to swim in pool at hotel rather than spend another six hours at Disneyland)and that ride broke 4 times while we waited in line, but finally rode and ran out of the park as fast as we could, might have set a land speed record. Once again, my family enjoyed every park on the SoCal city pass with one exception...Disneyland - The Crappiest Place on Earth.

Nobody at Disneyland would inform me as to how to file a complaint with Disneyland and resolve this directly, I have recently tried to log on to the Disneyland website, what a surprise it's not working right now. It is sad that this may be the only way to file a complaint since nobody at Disney seems to care about your experience once you purchase your tickets.
Read 35 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2008-06-26:
The web page is working just fine. Go to http://disneyland.disney.go.com/ then at the bottom of the page click on CONTACT US. I've used this before, although it was for the Florida park, and got a response from an executive with her phone number. I was sent a nice letter of apology plus new tickets.
Posted by Hugh_Jorgen on 2008-06-26:
So you went in the summertime, while the kids were all out of school and not only was it crowded, but it was hot? Boy, I would have never seen that coming.

As PassingBy suggested, contact Disney and let them know of your experience. Most of my Disney experience has been with Florida, but they take guest satisfaction very seriously. If you let them know about your disappointment with the early closing and the large number of broken rides during your visit I am pretty sure they will try to make it up to you.
Posted by Anonymous on 2008-06-26:
BTW when they have early closings there are clearly posted signs at the park entrance to let 'guests' know about it. I'd like to hear if the OP has similar complaints about long lines and the heat at the other parks.
Posted by Slimjim on 2008-06-26:
Broken rides fall under the stuff happens rule. They didn't bust it on purpose to "screw you". I can see how the instances listed can be aomewhat frustrating, but with a place the size of Disneyland, I can't see how they were not offset by some positive experiences. The heat is all about the time of year you chose to visit.
Posted by Anonymous on 2008-06-26:
Say what you will about the validity of this complaint but you gotta give it up to that great opening line ---

"Recently I wanted to take my family to the happiest place on earth...but instead we spent three days at Disneyland"

That alone was worth the price of admission to this review.
Posted by TGT101 on 2008-06-26:
You should have went on the rides anyway and when they crashed you could have complained about that too. Rides break.
Posted by Anonymous on 2008-06-26:
Anyone who wants to throttle Mickey AND a dwarf is A-OK in my book!
Posted by Anonymous on 2008-06-26:
Disneyland is hot and crowded in the Summer. Rides brake and have to be repaired. Disneyland is sitting in the middle of what used to be California desert scrub land. Summer temp's can reach over 100' on some days. The bulk of Disneyland's visitors show up once school is out so the place get's crowded. The rides at Disneyland and Disneyworld are mechanical in nature so yes mechanical things break from time to time.

"Although the faltered economy has slowed the influx of visitors to both Anaheim and Orlando in recent years, Mickey Mouse still attracts sizable crowds. About 37.6 million visitors pumped $4.5 billion into Anaheim's economy, according to the Anaheim Visitor and Convention Bureau. 13.1 million flood Orlando".

I would have to say a few upset families out of 34 million are not bad odd's. Think I'll keep buying my season pass and avoid the crowds when possible.
Posted by Anonymous on 2008-06-26:
another happy tourist..blahhhhh!!

Posted by DebtorBasher on 2008-06-26:
LOL Steve.
Posted by Anonymous on 2008-06-26:
Steve, think we got over 100 million tourists last year. A few less won't break the bank. Next time the guy should take the family to Houston Texas during the Summer. Anaheim will look like heaven.
Posted by Anonymous on 2008-06-26:
I hate when tourists complain,expecially when Im have a good time.

Gee i wonder why your daughter didn't want to go back? Whine Much?
Posted by DebtorBasher on 2008-06-26:
Or they can go to Saginaw...have the ride of their life as they drive through dodging bullets and not have to worry about crowds. What more of a thrill is there?
Posted by DebtorBasher on 2008-06-26:
Yeah..that 100+ degree weather in CALIFORNIA IN JUNE was unexpected, I'm sure.
Posted by Anonymous on 2008-06-26:
My daughter is stoked about the new Toy Story ride.They are going to re-do California Adventure,their going to make a "cars" themed world.

We usualy go in Sept.Less tourists complaining about the lovely So Cal weather.The lines are shorter as well.

Posted by Anonymous on 2008-06-26:
We finally just got our June Gloom now that it's almost July (watch The girl who silenced the world for 5 minutes video), DB you would love today, the heat has left for now:

High: 72°
Low: 57°
Posted by Anonymous on 2008-06-26:
the Op must be from Ohio.LOL

Posted by DebtorBasher on 2008-06-26:
Posted by DebtorBasher on 2008-06-26:
It's 78 here right now...we had rain lastnight...expecting rain this evening...not bad.

Posted by DebtorBasher on 2008-06-26:
Oh...and what's with this ad on the side for the "Magic Bullet" weight loss...that woman having those body spasms is freaking me out...The "Magic Bullet" that I know of that causes spasms, has nothing to do with weight loss!
Posted by Anonymous on 2008-06-26:
we could use some rain to help fight the 800,000 fires that are surrounding us
Posted by Anonymous on 2008-06-26:
Probably wears Bermuda shorts with black socks and black leather shoes with a polyester stripped shirt. That is the uniform of choice for most Ohio tourists here in Summer.
Posted by DebtorBasher on 2008-06-26:
They're just trying to blend in.
Posted by Anonymous on 2008-06-26:
No, the locals wear baggy swim trunks, flip flops and a Jack's Surf Shop T-Shirt.
Posted by Anonymous on 2008-06-26:
thats what Im wearing now!! except I have a "Hurley" shirt on.
Posted by Anonymous on 2008-06-26:
Posted by Anonymous on 2008-06-26:
On a serious note,sorry you didnt have a great experience at the "happiest place on earth",was it your first time?I guess being a local,and going to Disneyland for 30 + years I know what to expect.I dont mind waiting in lines(good place to scam on chicks),and I dont mind the heat.My daughter has a great time,and thats what its all about,am i right?
Posted by DebtorBasher on 2008-06-26:
30+ years? Wow! You ARE older than me!
Posted by Anonymous on 2008-06-26:
I'll be 37 next month,but mentally i'll be 17
Posted by Cindyf on 2008-07-20:
Reasons we don't use our Walt Disney World Florida Resident Annual Passes between May and September:
1) Crowds of rude tourists
2) Crowds of whiny tourists
3) Crowds of pushy tourists
4) Crowds of tourists complaining about the heat
5) Crowds of tourists complaining about the heat
6) Crowds of tourists complaining about the heat
7) The heat

Here are a few tips for those of you visiting Disneyland or Disney World:
1) News flash: Orlando and Anaheim is hot in the summer.
2) News flash: Disneyland and Disney World are crowded in the summer.
3) Mechanical things break and/or have to be serviced.
4) You don't have to push and run to every ride, they're not going to pack them up and put them away.
5) When someone has staked out their parade spot and has been sitting there for over an hour on their blanket, don't come up 5 minutes before the parade and step all over them pushing to try and get a better viewing spot-it's rude and it just adds to the growing list of "Rude Things That Tourists Do".
6) Yes, we ALL know Disney is expensive so there's no need for you to keep yammering on about it. Next time stay home and take your kids to Chuck E Cheese instead.
7) It's Disney, not a magic wand that can make your life perfect for 5-6 days.
8) Happiness is a choice, choose it or stay home.
Posted by Jaybee68 on 2008-09-12:
First, I love you cindyf. Be my bff?

Second, ditto all.

Third, look: if you can only visit Disneyland in the summer, then it is what it is. If I can only go to Colorado in January, I'm not going to complain about how cold and snowy it is and the fact that every car in front of me has a ski rack on it. Knowing the score is your OWN responsiblity. Furthermore, park hours are alwasy CLEARLY posted at all entrances.

You sound bitter because you made several tactical errors and had some bad luck. I would suggest that next time you visit, you educate yourself, but it's clear that won't happen since you've obviously even embittered your child against Disney. Good on ya - it just makes me space as an annual passholder a little wider.
Posted by GiveMeABreak on 2009-07-27:
These posts are hilarious! I worked at Disneyland (Anaheim) for five years while I was in college. All I have to say is...ALL of you should get a job in customer service or tourism just once in your life and you would find out how ridiculous the everyday guest can be. Me and my friends can sit around for hours and tell you stories that would change your mind about who is in the right and who is in the wrong in most of these posts. Do some homework before you take a trip somewhere or at least act like you have some common sense. Disney doesn't control the weather (come on a cooler day). Disney doesn't control how many people decide to come to the park each day (come during off-peak or use the fast-pass system). Disney DOES allow you to bring outside food and water into the park as long as you follow the rules (so why are you whining about the price of water & churros?). Bring a Arrowhead bottle of water from the grocery store and a big bag of Lay's potato chips!! So stop complaining about the temperature, attendance and optional food prices!! Trust me, if you treat any employees from any company rudely then you are not going to get the best results.
Posted by falconizer on 2009-11-06:
the OP should consider giving Disneyland one more chance and go to Hong Kong Disneyland next summer! Went there this summer, had a wonderful time there--friendly staffs, very lively characters (Alice, Pooh, Quasimodo, Cruella de Ville, Cinderella, Aurora, Aladdin and Jasmine... should I even continue?), great weather... and a lot cheaper too. Only took less than 6 minutes wait for Space Mountain--rode it three times. Great weather, great firework show (we know Chinese do fireworks best!) and best live shows! Their Lion King live show took 30 mins, with stunning performance... oh, and they have free water, too. Just bring your bottle and the staffs will refill them in no time.
Posted by OV1 on 2010-06-27:
Heck, if you think the temperature is bad at Disneyland in the summer, go to Legoland and die of the heat. Summer is the worst time to visit Disneyland unless you know to go early, leave during the heat of the day and come back at about 6:00 and stay until midnight.
Posted by Anonymous on 2010-06-27:
Winter break is a good time to go to disneyland. No long lines, it's cooler, less crowded, and you can actually get through both parks in the same day. Better package deals in the winter too. Too bad you grew up and lost all the wonder and enchantment of your youth.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by Jzwilcox on 04/05/2014
ANAHEIM, CALIFORNIA -- We have been to Disneyland before and this trip was so disappointing.the security is a joke and everyday they are changing the policy. Magic morning is a bust Disneyland forgets to tell you that half the park is closed, so what's the point of going early? Walt Disney is turning in his grave. Every ride is dirty and out dated. Come on Disney you guys are raping us for 60 billion a year. Get it together!
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Not the happiest place on earth anymore
Posted by Pegchapman5 on 03/28/2014
CALIFORNIA -- What a nightmare this place has become. I took my grandkids for their first visit coming from out of state. They saved their money for over a year to make this trip. What a disappointment!! The rides are so old everything was breaking down. It's a small world was not even opened nor was Indian Jones. The Pirates of the Caribbean broke while we were in line and we had to leave the line after already waiting in it for 40 min. Coming back later when it was fixed only to wait another hr. The Matterhorn broke down after being in that line already for 1hr, thunder mountain broke as we were about to get in that line. Next day we went over to California Adventure only to have the grizzly river run break down while my grandkids were on it. At least they gave them a pass for 6, to go to the front of the line on any other ride (besides the ones in car land) for their inconvenience of getting stuck. Soaring over California had a breakdown as did screaming California! What a rip off. I'm sure Mr. Walt Disney would not approve of what his parks have become. So disappointed!!
Add reply

StarStarStarEmpty StarEmpty Star
Visit to Disneyland
Posted by Lpickei on 01/06/2014
ANAHEIM, CALIFORNIA, CALIFORNIA -- We just got back from visiting relatives in CA over the Holidays. We live in NJ. The one thing that I wanted to do while on our [vacation] to CA was go to Disneyland. I have a 13 year old son who has some special needs issues and I thought it was best to get a Doctor’s note to see if we could avoid wait times in line which would make for a more pleasant day for him. Now, my son is very sensitive to the term Special Needs and very much aware of how he is perceived. His special needs have mostly to do with learning disabilities, sensory issues and ADHD. He is not handicapped.

When he heard that we had to wait on a "handicapped line" to get a pass to avoid lines, he freaked out. He almost started crying and wanted to leave the park. He had to have his picture taken, like a mug shot and every time we went on a ride, the employee that we handed the pass to would look at it and ask for the person whose name was on the pass, which was my son. There was absolutely no discretion which made him very self-consciences.

Disneyland should be the ultimate place to forget that you have a disability. I know the park is trying to accommodate everyone and some procedures are necessary since many people take advantage of a special situation for their own benefit. My recommendation is to limit the amount of people that enter the park, and treat people with special needs specially. Call it "Our Special Guests" and get rid of the word "handicapped" and do whatever you can not to make people with disabilities feel singled out. They have to live with this everyday of their lives. I love Disneyland and have been going since I was a kid. I don't know if I will ever get my son to go back. But it be nice to know if he did, it would be a more positive and enjoyable experience.

I hope someone with authority to change things at Disneyland reads this and gets back to me.
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by azRider on 2014-01-07:
You can think people who misused the handicap lines at Disney and Disneyworld for this. because of the them Disney had to create a more complex less friendly way to combat the misuse of it. allowing less people in the park is not going to happen. who would you decide to leave out? can you image the uproar of limiting some person of color or religion not allowed in because the limit is reached. that is not going to happen. besides the loss of income its just not workable in a place like Disney very well.
Posted by Cwazychicken on 2014-01-07:
I have a son with autism so i understand exactly how it is when you are in public and people treat them differently. He though, does not realize that people treat him differently. I have had kids go up to my son and their parents say "don't get too close to him, he may get angry with you", like he was a monster. SO i understand completely how it is to be embarassed in public by other peoples wordings of how your son is. I do agree people need to just treat them like any other people and not embarass them. I also have adhd, and im sure my son does too along with his autism, he is quite a hyper kid. But very happy! Shame society needs to feel the need to make parents feel uncomfortable.
Posted by Victor on 2014-01-08:
Excellent suggestion! Hopefully some adjustments can be made. I couldn't wait on those lines and neither should anyone else.
Posted by andbran on 2014-01-08:
why not email them or contact them? i seriously doubt they read complaint sites
Posted by FoDaddy19 on 2014-01-08:
The thing is that no matter what terminology they use, there's going to to be someone, somewhere that's going to do be offended by it. To that end, Disney probably would do best just to stick with typical terminology.

Personally, if I were a disabled person that needed to use the handicap line, I'd feel that renaming the hadicap line the "Our Special Guests line" would very patronizing.

I'll also mention that I have ADD, dyslexia, and Ankylosing spondylitis, and I had an IEP in school. So I do get where you're coming from.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Disneyland Disappointment
Posted by Painter009 on 08/11/2013

I just wanted to say I went to Disneyland on August 5, 2013 and it was a big disappointment to my 3 daughters ages 6,5 and 4. After three years on our first vacation, after losing my wife, her age was 32, I decided to take my girls to Disneyland. First off, to get into the park it cost me almost $500.00. Then, walking around the the park for a good 8 hrs and spending another $300.00. My girls got so disappointed not even seeing one character throughout the park. It was very heartbreaking to my girls. I will not spend another dime on any Disney again and they will not see me again.

Thank You,
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by DebtorBasher on 2013-08-11:
I'm sorry for the loss of your wife and your girls' Mother.

That trip had to be SO disappointing to those girls. Meeting the characters are one of the highlights of Disneyland. Hopefully, you were able to get some nice pictures of you and your daughters together sharing some quality time.
Posted by azRider on 2013-08-11:
did you do any reseach on disney before going? most theme parks coast about $95 a person to get in. As to Disney characters, did you get a map of the park? most characters are in specific places, not just wandering the park. they have not done that for some time.
For example to meet Madeira you would have to go to fantasyland to see her. there you would meet, get a photo and an autograph. the same is true for many others like tinkerbell, mickey, etc. they are specific areas to go, all things you could have found on the disney website. Disneyland is a great place for fun with kids, it sounds like you just did not do your homework and expected things to just come to you.
Posted by John Nicholson on 2013-08-11:
You probably did not see any characters because you did not get a park info sheet(available in most shops)which would have told you where and when characters were appearing. Also, it sounds like you were occupied by shopping instead of walking around. Thus, you missed the characters because you were in the shops. Disney is very expensive, yes. But, take a look at it---it costs alot of money to provide what they do. I suspect you were upset initially by the entrance fee and that put you in a foul mood.
Posted by Weedwhacked on 2013-08-12:
You have to know where the characters are going to be for pictures and greetings. You made a point of disclosing the amounts you had to pay for the experience, was that a surprise to you? Again, you need to research everything first.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Disneyland Annual Passport Renewal Process
Posted by Martine33 on 07/23/2013
ANAHEIM, CALIFORNIA -- I have had Annual Passports for 2 years. This year I decided to renew my passports early. (deluxe passports are $479 and I have 2) My passes expire on 8/15/13, if I renewed before the expiration date then I can continue paying monthly payments with paying the down payment. I'm currently paying about $33 a month per pass. ($66 total) With my renewal, I will be paying about $39 a month per pass. I renewed on 7/23/13.

On the contract, it stated that the payment for my renewal will be taken out of my account on or around my anniversary date. (8/15/13) After I entered my credit card information, it stated that I would be charged $0 today. So yesterday, I check my bank statement, and the normal payment for my current passes was taken out on 7/22. (the normal monthly payment of about $66) In addition to the $66, Disneyland took out the $79 for the renewal of my passes that do not take effect until 8/16/13.

I called to talk to someone in the customer service department and they transferred me to a recording where you leave a message to have someone else call you back to help you. So I left a message. 3 hours later I get a call back from some rude arrogant condescending a**hole that did nothing but talk down to me and responded to all of my questions with a smart a** response. It's sad that you pay almost $1000 for a year pass to this place, and they still have the audacity to allow their employees and managers to treat paying customers in that matter. I'm stuck for another year but I'm done with Disneyland after this experience.
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by Weedwhacked on 2013-07-23:
What do you mean you're stuck for another year? Your intention was to renew for a year.
Posted by Stephen on 2013-07-24:
I know what you mean. This past year Disneyland employees have seen overly rude to their guests. I have seen many turn style employees roll their eyes at customers when something out of the norm happens. Plus over the past year the security bag checker are becoming more selective of who they choose to look though bags.

I thought it was only me that notice these things. I happy to see that others see it too. I wonder if the employees wage got cut.
Close commentsAdd reply

StarStarEmpty StarEmpty StarEmpty Star
To All Disney Chase Visa Card holders...
Posted by Pierresgurl13 on 06/06/2013
ANAHIEM, ARIZONA -- We had purchased the Disney Chase card from our bank solely due to the information we were given; stating that we were to be guaranteed a 5x7 photograph with Mickey Mouse. I, myself had been to all disneyland/world parks numerous times, however this was my fiance's 1st visit ever, as well as my first visit alone.(without family)

Now up until this point I have never experienced a bad incident with Disney. to my understanding the employees are supposed to go above & beyond to make your trip a "magical" one; with that being said I understand fully that certain things are just out of peoples hands however this incident could be handled simply I thought or at least with more courtesy.

When my fiance had purchased our 1 day tickets(without the hopper) we asked the woman in the booth where we were to go to receive our photo. She told us that she wasn't sure and when she looked it up we were told it was only in California adventures.(no mention of its time.)so we asked about what we were to do since we had only received Disneyland tickets. she told us to visit city hall and discuss it with them. So we then went to the chase booth in the downtown disney district to talk to them and they told us to yet again discuss it with city hall officials, with no mention regarding time limits.

The following day we entered the park late so we hadn't made it to city hall until the afternoon. We waited in the line to be told that we had missed our time for the photo and there was nothing they could do about it, so rather than waste what was left of our $92/day ticket racing around arguing and trying to fix a mistake due to lack of proper information we decided to finish our day at the park and discuss it the following day with whomever.

So yet another day later we went to the downtown Disney district to ask one of the store employees who to talk to about our complaint over the guaranteed photograph. She was very kind, sympathetic, and mildly angry over the lack of information and dismissive attitude toward us. she did what she could and directed us to the customer service booth right outside Disneyland.(by the lost and found) once we got there and told our story another cast member told us yet again that it wasn't something their department handled and sent us to customer relations by the California adventures lockers.

Once we got there we were met by a snarly girl in her early to mid twenties who spoke to us as if we were just looking for a free day in the park. when we asked for just an escort to get our picture and then we would leave we were told that "they don't do that"& "maybe on your next visit". we tried to explain to her that we had driven all the way from phoenix and this picture was our only reason for buying the card and coming in the first place she replied with "well when you get home you can cancel the card free of charge" this obviously upset and angered my fiance so he told her that he would be telling chase that she told him to cancel the card and she told him that she "was prepared for the repercussions"

I can't help but feel as tho had we been a middle age couple or a family (¬ two people in our 20s) we wouldn't have been talked to in the same manner or treated as tho our needs weren't as important when my fiance spent quite a good bit of money to get into, eat at, stay at, get souvenirs, just like everybody else did.
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Missing Child
Posted by Browndenise4 on 06/02/2013
ORLANDO, TENNESSEE -- On May 30, 2013 my 8 y. o. granddaughter became separated from our family group. I immediately reported my granddaughter missing/lost to an employee, whom contacted their supervisor, whom took me to City Hall to make a formal report at which time security was contacted.

My husband made the first contact with security and remained with them throughout the ordeal. The family continue to frantically search for her whereabouts for three hours. After two hours of searching for her, I began to approach Disney employees in shops, rides, street workers, etc., asking if they knew the name of the little girl missing, description of her and/or what she was last seen wearing. NO ONE KNEW ANY OF THE ANSWERS. THEY WERE UNAWARE OF A MISSING/LOST CHILD. I returned to City Hall to speak with SECURITY to demand answers as to why no one was searching for my granddaughter, that their front line employees were unaware of any "missing child". I was informed that their front line employees aren't briefed on this matter that only the supervisors are made aware of the situation and were to keep a lookout for the child, along with security. I then phoned 911 to report that my grandchild had been missing for more than three hours at Magic Kingdom and what Disney's procedures were to a missing child report. 911 stated that Disney had not phoned this report in to them and that they would send an officer out to speak with the family. The end result, my granddaughter had found a family member and was with them. But, during this time, did any Disney SECURITY or SUPERVISOR ever approached her to see if she was the missing child!!!!!!
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by DebtorBasher on 2013-06-02:
WOW! A place like that should have some kind of plan to help lost children. All employee's should in some way, be aware since they are out in the crowd. The more people aware of a missing child, the better the chances are that they would be found. It just doesn't make sense. At the least, they should be able to call over a loud speaker for the child to go to the closest employee, and have that employee bring the child to a meeting place where the parents can be reunited with them. At 8 years old, she would understand to do that, if an announcement was made.

It's best to always be have a plan when families go to large places like this. Talk with the children (who are old enough to understand), and tell them what to do if they become separated from their party.

Thankfully, your Granddaughter was found safe.
Posted by DebtorBasher on 2013-06-02:
Also, with kids having cellphones at younger and younger ages now...it's good to be able to call them if they are lost and they can be given directions as to where to meet their parents.
Posted by jktshff1 on 2013-06-02:
And it's Florida not Tn
Posted by madconsumer on 2013-06-02:
if the child was with a family member, i can understand why the park staff did not follow up to see if the girl was the lost child. why didn't the family member report they found the child?

many parks of this sort have a policy to NOT make any public annoucements of a lost child. this is for the security and safety of the lost child.
Posted by jonthethird on 2013-06-03:
The Disney parks do have a specific procedure for a lost child. They notify their security and other cast members who will be looking for the child: note that you probably do not notice most of the security people, as they are not in uniform.
Also, the search was for a missing child not a child with another family member. The staff was looking for a single child in disress, not a child in accompany of another family member
Posted by Nohandle on 2013-06-03:
I was not there and this was not a family member of mine. Heaven knows how I would have reacted at the time. You didn't know your granddaughter was with a family member and the family member didn't know you were looking for the child. That having been stated John had an excellent response. At a park the size of the Disney properties you best bet they have a procedure in place that probably would not be obvious to any visitor. Certainly, some employees dressed in a uniform with security noted on their garment but many others who look like vacationing guests.

DB's advice was great as well. Most folks now have a cell phone. If you are traveling with a group that separates at least call the parent/grandparent and let them know Johnny is with you. This is a lesson many learn later after hours of worrying. A huge park cannot lock the gates as a local department store might be able to do.

Personally, I believe I might want to wring the neck of the family member who didn't let me know the child was with him for three hours.
Close commentsAdd reply

StarStarEmpty StarEmpty StarEmpty Star
Not a Good Experience
Posted by on 02/26/2013
ANAHEIM, CALIFORNIA -- Me and my wife were very excited about taking our kids to the happiest place on earth. So we started saving some money for a while. We have 2 kids a 6 year old and a 3 year old .. both boys.. So we finally got there after 2:15 minutes driving from the city of El Cajon California. As soon as we walk in there my kids wanted to ride the little train. They love trains. So the main train station was out of service and covered by this big gigantic piece of fabric with a picture of the main station. Space Mountain out of service for 50 minutes. Our day turned into a very frustrating day . We tried some other rides but not good enough. Our Disney experience was not a very good one..

This just happened on Saturday, February 23 2013.
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by leet60 on 2013-02-26:
I haven't been to Disney parks (stand-in-line land) for years. It does seem that this time of year would be considered off season and the time for the park to be revamping and performing extended maintenance on many of the attractions. I haven't seen a lot of positive reviews about Disney over the past few years, therefore, your experience is not suprising.
Posted by JAKFK on 2013-02-26:
I feel your pain. I too was disappointed a few years back when visiting Sea World in San Diego,CA. A few of their major rides and/or exhibits were out of service. My kids didn't enjoy themselves very much at all. So, on future trips to various destinations, I decided to be proactive by calling ahead, and asking about any rides or attractions that are down for maintenance. You'd be surprised the grief it will save you. Hope this helps!
Posted by trmn8r on 2013-02-26:
I think leet60 hit the nail on the head. Although this is California, this may be considered an off season and they are doing maintenance.

If you think about it, any one ride probably has to be shut down at some point(s) in its life for major maintenance, to replace worn parts, possibly install upgraded components, etc.
Posted by Old Timer on 2013-02-26:
A relative worked with the IBEW doing upgrades and other required scheduled work needed at Disneyland. Disney does shut down just about every attraction on a scheduled rotation. Some shut downs are very temporary for inspection and minor repairs. Others may last for months in order to upgrade an entire ride or attraction. He was working on a new digital LED light show running down Main Street. They try to do the major work during the slower season and at night, but the workers still have to deal with park guests and explain why areas are roped off.

Disney is not alone with doing this, Magic Mountain, Knotts, Universal, Lego Land etc, they all have to keep attractions in good running order. Yes, most all rides are running 24/7 during the busy tourist season, but you will have to deal with long wait times and big crowds. Choose what works best for you and your family. Better safe than sorry.
Posted by Anonymous on 2013-02-26:
In the future, I recommend doing a little research before visiting Disneyland. Honestly most of the complaints I read here could all be avoided with a little planning & research prior to visiting the park.
The daily schedule, located here: http://disneyland.disney.go.com/calendar/daily/#/default/2013/02/26 tells you which attractions are closed for regular maintenance. a
There are also several apps for apple and android (free and paid apps) that tell you the approximate wait time for each attraction and when a ride goes down temporarily. It sounds like the Space Mountain attraction went down temporarily. When we visited Disney this past September, we used 2 different apple apps (walkee wait and Mouse Wait) and we knew when a ride had been shut down temporarily, what was closed, what the wait times were and the crowd level at both parks. I highly recommend downloading one of the apps before visiting the parks.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
NOT the happiest place on earth...overall BAD experience
Posted by Palmspringsdesiree on 10/26/2012
CALIFORNIA -- Arrived at Disneyland October 24, 2012 with friend to celebrate our birthdays, parked the car and headed for the buses when it all started going down hill. The parking attendants asked if we would like to purchase our tickets at their kiosk in the parking lot but had to use a credit card. I agreed and purchased to one day passes for $87/ea. when my card was charged the attendant says oops I charged you for a 2 day pass for a total of $362.00 and there's nothing I can do to change it here you'll have to go ticket booth inside the park. At that point no one at the friendly kiosk booth no longer wanted to make eye contact or talk to us...just wanted us to go away. Next we find the ticket booth explain what happened and the attendant says "Ohhh, well okay, ya I'll credit your card." I asked if it would credit immediately and she responded, "Yes, of course." Well two days later and I've still been charged $362.00, no credit. When I called Disneyland and finally reached a live person after 10 phone calls, they informed me I would have to take it up with my credit card company...they actually said it was my problem now. THEY WERE THE ONE'S WHO MADE THE MISTAKE AND NOW IT'S MY PROBLEM. Also, when we arrived we intended to stay late to see the lights of Disneyland and they informed us the park was closing at 6:00 P.M. for a party but we would still be charged full rate and sorry. We had called and checked online prior to heading there and everything said it was open 9 to 10 p. m., when we told them, they said "Sorry, we're closing at 6:00". It's been a while since I've been there, the staff all appear tired and bored with their experience and I'm out $362.00 for a mistake on THEIR PART THAT THAT WANT NO PART OF CORRECTING. FURIOUS TO SAY THE LEAST!
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2012-10-26:
They could have been more diplomatic and informative about informing you that a credit to a credit card can take several business days. Personally, I would wait 5-10 days total from the charge date to go through the pain of dealing with this over the phone. I once had an $1800 credit issued by a company, and I think it took 7 business days.

The way I read the complaint, you should be "out" $181 or so. But the beauty of a credit card is that you aren't "out" that money. Worst case (assuming you aren't near your limit)you file a dispute. My guess is within a few days you will see the credit pop up. I assume you kept the receipts they gave you, which will come in handy if it does not. Good luck.
Posted by melissa253 on 2012-10-26:
Why would adults go to DL to celebrate anything?
Posted by I love my son on 2012-10-26:
It sucks that they made a mistake but it was just an honest mistake..And when you asked them if it would credit the card right away they prolly thought you were talking about them submitting the credit on their end, which they prolly did,its the credit cards and banks on debit cards that hold your money for so long..They all take it right away but as far as you receiving credit back they have a full month in most cases..
Posted by Anonymous on 2012-10-26:
If it's a credit card, doesn't it take up to 2 billing cycles for the credit to appear?
As far as the park hours, the park closes between 6pm-8pm on monday, tuesday & wednesday in October, per the calendar (http://disneyland.disney.go.com/calendar/) perhaps you read it wrong?
Posted by SteveWiginowski on 2012-10-26:
As trmn8r said, while the transaction takes place immediately, they don't always show up on the card that quickly. There have been times when I have made a purchase, but it won't show up on my credit card statement for a few days. It works the same way with credits.
Posted by SteveWiginowski on 2012-10-26:
Melissa, my wife and I celebrated out 1 year anniversary at Disney World and it was great. We use to go to Disneyland quite a few times a year when we lived in LA, so we really enjoyed ourselves in Disney World.
Close commentsAdd reply

Top of Page | Next Page >