ANAHIEM, ARIZONA -- We had purchased the Disney Chase card from our bank solely due to the information we were given; stating that we were to be guaranteed a 5x7 photograph with Mickey Mouse. I, myself had been to all Disneyland/world parks numerous times, however this was my fiance's 1st visit ever, as well as my first visit alone. (without family)
Now until this point I have never experienced a bad incident with Disney. To my understanding the employees are supposed to go above & beyond to make your trip a "magical" one; with that being said I understand fully that certain things are just out of people's hands. However this incident could be handled simply I thought or at least with more courtesy.
When my fiance had purchased our 1 day tickets (without the hopper) we asked the woman in the booth where we were to go to receive our photo. She told us that she wasn't sure and when she looked it up we were told it was only in California adventures (no mention of its time.)
So we asked about what we were to do since we had only received Disneyland tickets. She told us to visit city hall and discuss it with them. So we then went to the Chase booth in the downtown Disney district to talk to them and they told us to yet again discuss it with city hall officials, with no mention regarding time limits.
The following day we entered the park late so we hadn't made it to city hall until the afternoon. We waited in the line to be told that we had missed our time for the photo and there was nothing they could do about it, so rather than waste what was left of our $92/day ticket racing around arguing and trying to fix a mistake due to lack of proper information we decided to finish our day at the park and discuss it the following day with whomever.
So yet another day later we went to the downtown Disney district to ask one of the store employees who to talk to about our complaint over the guaranteed photograph. She was very kind, sympathetic, and mildly angry over the lack of information and dismissive attitude toward us. She did what she could and directed us to the customer service booth right outside Disneyland (by the lost and found). Once we got there and told our story another cast member told us yet again that it wasn't something their department handled and sent us to customer relations by the California adventures lockers.
Once we got there we were met by a snarly girl in her early to mid twenties who spoke to us as if we were just looking for a free day in the park. When we asked for just an escort to get our picture and then we would leave we were told that "they don't do that" & "maybe on your next visit".
We tried to explain to her that we had driven all the way from Phoenix and this picture was our only reason for buying the card and coming in the first place. She replied with "well when you get home you can cancel the card free of charge". This obviously upset and angered my fiance so he told her that he would be telling Chase that she told him to cancel the card and she told him that she "was prepared for the repercussions".
I can't help but feel as though had we been a middle age couple or a family (two people in our 20s) we wouldn't have been talked to in the same manner or treated as though our needs weren't as important when my fiance spent quite a good bit of money to get into, eat at, stay at, get souvenirs, just like everybody else did.
ANAHEIM, CALIFORNIA, CALIFORNIA -- We just got back from visiting relatives in CA over the Holidays. We live in NJ. The one thing that I wanted to do while on our [vacation] to CA was go to Disneyland. I have a 13 year old son who has some special needs issues and I thought it was best to get a doctor's note to see if we could avoid wait times in line which would make for a more pleasant day for him. Now, my son is very sensitive to the term Special Needs and very much aware of how he is perceived. His special needs have mostly to do with learning disabilities, sensory issues and ADHD. He is not handicapped.
When he heard that we had to wait on a "handicapped line" to get a pass to avoid lines, he freaked out. He almost started crying and wanted to leave the park. He had to have his picture taken, like a mugshot and every time we went on a ride, the employee that we handed the pass to would look at it and ask for the person whose name was on the pass, which was my son. There was absolutely no discretion which made him very self-conscious.
Disneyland should be the ultimate place to forget that you have a disability. I know the park is trying to accommodate everyone and some procedures are necessary since many people take advantage of a special situation for their own benefit. My recommendation is to limit the amount of people that enter the park, and treat people with special needs specially. Call it "Our Special Guests" and get rid of the word "handicapped" and do whatever you can not to make people with disabilities feel singled out. They have to live with this everyday of their lives.
I love Disneyland and have been going since I was a kid. I don't know if I will ever get my son to go back. But it be nice to know if he did, it would be a more positive and enjoyable experience. I hope someone with authority to change things at Disneyland reads this and gets back to me.
CALIFORNIA -- What a nightmare this place has become. I took my grandkids for their first visit coming from out of state. They saved their money for over a year to make this trip. What a disappointment!! The rides are so old everything was breaking down. It's a Small World was not even opened nor was Indiana Jones. The Pirates of the Caribbean broke while we were in line and we had to leave the line after already waiting in it for 40 minutes. Coming back later when it was fixed only to wait another hour. The Matterhorn broke down after being in that line already for 1 hour. Thunder Mountain broke as we were about to get in that line.
Next day we went over to California Adventure only to have the Grizzly River Run break down while my grandkids were on it. At least they gave them a pass for 6, to go to the front of the line on any other ride (besides the ones in car land) for their inconvenience of getting stuck. Soaring over California had a breakdown as did screaming California! What a ripoff. I'm sure Mr. Walt Disney would not approve of what his parks have become. So disappointed!!
ORLANDO, FLORIDA -- TO ALL FUTURE CUSTOMERS TO DISNEYLAND... My personal experience: I just wanted to say I went to Disneyland on August 5, 2013 and it was a big disappointment to my 3 daughters ages 6, 5 and 4. After three years on our first vacation, after losing my wife, her age was 32, I decided to take my girls to Disneyland. First off, to get into the park it cost me almost $500.00. Then, walking around the park for a good 8 hours and spending another $300.00. My girls got so disappointed not even seeing one character throughout the park. It was very heartbreaking to my girls. I will not spend another dime on any Disney again and they will not see me again.
ANAHEIM, CALIFORNIA -- I have had Annual Passports for 2 years. This year I decided to renew my passports early (deluxe passports are $479 and I have 2). My passes expire on 8/15/13, if I renewed before the expiration date then I can continue paying monthly payments with paying the down payment. I'm currently paying about $33 a month per pass ($66 total). With my renewal, I will be paying about $39 a month per pass. I renewed on 7/23/13.
On the contract, it stated that the payment for my renewal will be taken out of my account on or around my anniversary date (8/15/13). After I entered my credit card information, it stated that I would be charged $0 today. So yesterday, I check my bank statement, and the normal payment for my current passes was taken out on 7/22 (the normal monthly payment of about $66). In addition to the $66, Disneyland took out the $79 for the renewal of my passes that do not take effect until 8/16/13.
I called to talk to someone in the customer service department and they transferred me to a recording where you leave a message to have someone else call you back to help you. So I left a message. 3 hours later I get a call back from some rude arrogant condescending ** that did nothing but talk down to me and responded to all of my questions with a smart ** response. It's sad that you pay almost $1000 for a year pass to this place, and they still have the audacity to allow their employees and managers to treat paying customers in that matter. I'm stuck for another year but I'm done with Disneyland after this experience.
ORLANDO, TENNESSEE -- On May 30, 2013 my 8 year-old granddaughter became separated from our family group. I immediately reported my granddaughter missing/lost to an employee, whom contacted their supervisor, whom took me to City Hall to make a formal report at which time security was contacted.
My husband made the first contact with security and remained with them throughout the ordeal. The family continue to frantically search for her whereabouts for three hours. After two hours of searching for her, I began to approach Disney employees in shops, rides, street workers, etc., asking if they knew the name of the little girl missing, description of her and/or what she was last seen wearing. NO ONE KNEW ANY OF THE ANSWERS. THEY WERE UNAWARE OF A MISSING/LOST CHILD.
I returned to City Hall to speak with SECURITY to demand answers as to why no one was searching for my granddaughter, that their front line employees were unaware of any "missing child". I was informed that their front line employees aren't briefed on this matter that only the supervisors are made aware of the situation and were to keep a lookout for the child, along with security.
I then phoned 911 to report that my grandchild had been missing for more than three hours at Magic Kingdom and what Disney's procedures were to a missing child report. 911 stated that Disney had not phoned this report in to them and that they would send an officer out to speak with the family. The end result, my granddaughter had found a family member and was with them. But, during this time, did any Disney SECURITY or SUPERVISOR ever approached her to see if she was the missing child?!!!
ANAHEIM, CALIFORNIA -- This was the first time me and my family had visited Disneyland and California Adventure. Our experience was horrible because we did not receive any assistance from the park workers whenever we asked questions. All the information we received that was helpful was obtained from other visitors.
I informed the person at the ticket window that it was our first visit to Disneyland and California Adventure - she gave me my tickets and told me which tickets to use for which park etc. Magic Morning came with the tickets. She told me the park was closing on that day at 7 P.M. for an EXCLUSIVE Halloween Party. She did not tell me whether we could purchase tickets for the party. When I purchased my tickets, no one told me that I would not be able to stay until 12 A.M.
The first day we went to Disneyland, we asked the park worker that was at one of the gates where was the main entrance to the park, the young lady told us, as she threw up her hands and in a condescending voice, "This is the main entrance" as if we were supposed to already know. She did not explain that individual cars could not come through that particular gate. She then directed us to an area that was under construction - the workers were actually working at the time. We asked one of the construction workers where should we go to park. He directed us to the shuttle buses, which took us back to the gate where the young lady was.
We asked another park worker about what Disneyland was about. He said, as if he was annoyed with us asking, "We're not like a 6 Flags, we don't have a lot of rides here." We walked around and noticed that the wait time for the rides were at least 1 1/2 hours long, each. We asked about what a Fast Pass was - every time we went to a Fast Pass Machine it was not working. We were given three different descriptions as to what a Fast Pass was. We had my two year-old grandson with us and he waived at Goofy, twice - Goofy just kept walking. However, not even five minutes later, Goofy was taking pictures with five other little boys, right next to us.
We went across to California Adventure. We were not told by Disneyland Staff that we needed a hand stamp to get into California Adventure. Whenever we asked questions - we got the same treatment, condescending responses from the park workers, as we did at Disneyland.
The next day, we went back to Disneyland before 7 A.M. for Magic Morning. When we asked was the Buzz Lightyear ride open, the park worker said, "I can't tell you that." He did not tell us if the ride was closed, not working, etc. We came back to the Buzz Light year ride after 8 A.M. and the park worker was still standing there. About five minutes later, we saw a line full of people and people actually getting on the ride.
We went back to California Adventure to ride a specific ride. My daughter waited outside with my two year-old grandson - she asked for a stroller switch pass from a park worker so she could go on the ride directly after we got off.
When she showed another park worker the pass to get on the ride, the park worker said, in a condescending manner and glaring at her as if she's did something wrong, "You are not supposed to have that pass, you are supposed to have this one" (holding up some other type of pass). My daughter said, "This is the pass I was given by your co-worker, I don't know which pass I am supposed to have. I just know that there is a pass I can used to get directly on the ride after my family got off the ride."
The park workers are not helpful, they have no customer services skills, the wait time for the rides are too long, all the Fast Pass machines we tried to obtain Fast Passes from were not working, and all the park workers we asked to get Fast Passes from told us they did not have any more Fast Passes available - this was at 8:30 A.M. I also found out later - after I returned home from Disneyland, etc. that Disneyland Staff could have assigned an ambassador to us to take us around the parks since this was our first visit and we were not familiar with the setup.
I had a 3-day hopper pass, but only went 1 1/2 days to Disneyland and California Adventure because of my horrible experience. I also had a pass to Universal Studios and Seaworld. We had a great time at both of those parks even though it was raining the whole time we were at Seaworld.
ANAHEIM, CALIFORNIA -- Disneyland should have the Girl Scout 2012 Bridging Ceremony and the Memorial Day Celebration Weekend separate. There were way too many people both Disneyland and California Adventure. Disneyland should have picked one weekday like a Wednesday for the Girl Scout Bridging Ceremony and closed the park for just the girls and their families. The parks just needs to close the park for national organizations like Girl Scouts, Boy Scouts, etc and everyone will conform to the Event Day.
The lines were way, way, way too long. The time estimated to wait for the ride was a joke too... 30 minutes was actually 2 hours. I felt really sorry for the handicap since a lot of areas in the park was totally inaccessible to the wheelchairs or EVS or blocked off by millions of strollers. I felt like cattle trying to get through the Star Wars contraption and after tripping over like 10 strollers in the place, I grabbed my daughter and got out. Same place I had visited when I was younger but way too crowded now.
So we ended up doing only these rides once: Haunted Mansion (1 hour wait time), Train Ride around the park (actually twice), Rushin' River, California Scream, Ariel under the Sea, Ferris Wheel, Hollywood Tower of Terror (this was a 4 hour wait time), and Pirates of the Caribbean (during the fireworks show so we waited just the 10 minutes or so). Thunder Mountain temporarily closed as we were trying to get to it and we were given no estimated time to return. "Just keeping checkin' to see if it is open" we were told.
As we are waiting in line, other people thought of nothing of cutting into lines without the FastPass. Then when my daughter had her friends finally meet up with us again, a couple behind us screeched to high heaven above that the girls were cutting in line when the girls were just reuniting. The other girls' parents were six people behind us. We let the screechers pass us as they were very ugly people that obviously needed to get on the ride. We did not want to be on the raft with the screechers.
The Park Hopper tickets should be called the Park Long Walker Tickets because you walk forever from Disneyland to CA Adventure for miles and then to get to the rides is even more walking further then wait in lines with no benches, no water fountains, etc. Mad T Party was actually great! We got cool lemonades with color changing ice cubes. Cool! But we had more fun at the Hotel we stayed at with the comfortable beds and going to the supermarket than at the Disneyland Chaosville.
Disney really need to limit how many people get into the park. Food was okay for the price if you only buy the kid's meals. To get the full Disneyland effect, do what my co-worker does and go every year and do your one day only one section at a time (3 day pass = 3 sections of the park). Also, at the end of the day find a place to sit and wait for the shuttle for another hour or two, yes in line or call for a taxi. Be prepared for this and be aware and be fun (ie: take your "vitamins")!
ANAHEIM, CALIFORNIA -- Recently I wanted to take my family to the happiest place on earth... but instead we spent three days at Disneyland. Don't get me wrong, I had purchased SoCal city passes and all other attractions were well worth the money (SD Zoo, Sea World, Universal Studios).
Let's start with Thursday, June 19. After waiting in the 100+ degree heat to get my daughter autographs of three princesses for over an hour at the "Princess Faire", they change out characters to Minnie Mouse (who's signature she already had), Mulan (who cares) and some other forgotten Disney character (none of the family knew who this was. We thought it might have been a homeless woman they found sitting outside the park but we soon realized Disney Inc. wouldn't let the President or the Pope in without charging a $100.00 admission, much less the needy).
I'm a little angry, but nothing a good ride wouldn't solve. Since we were near death with the heat, the family voted to go on "SPLASH MOUNTAIN". Yeahhhhhh!!! After sitting in line for one hour twenty minutes, we get to the front of the line and over the loud speakers we hear "The ride is broke down for a indefinite period of time" which means "screw you! haha" in Disney terms. Fine, the family wants to go to Tomorrowland on the other side of the park. Why not get there by Disney Railroad? I'll tell you why not!!! Because the railroad is broken down too.
At this stage, I am PO'd. We decide to leave the park to get dinner (by the way, the Fairfield Inn across the street is a very nice hotel and treats customers great) and return around 8:30 pm since the park is open till midnight according to their website. So we cool off and return at 8:30 pm to find the fireworks show is already in progress... I find this annoying since the I was told earlier that morning that I begins between 9:00 - 9:30 pm and have now missed most of the fireworks show but I won't let this get me down.
Following the show, everyone is practically thrown out of the park by the jerks who wear Disney uniforms. Getting further annoyed by this my wife asks one of the jerks what is going on... "Tonight is GRAD NIGHT", which means "Should have asked for a kiss because the just got screwed again!!! Haha."
I then proceeded to Disney's City Hall where I wished to complain and thought that strangling Mickey Mouse or one of those damn little dwarves might make me feel better. After pushing my way through HUNDREDS of angry people from Germany, China and across the globe (and not able to find that mouse anywhere) I had heated words with another jerk behind the counter who actually said "We do not control the Disney website" and "That's too bad". I now know why they check bags when entering the park, to make sure you do not have any weapons to kill the employees with because you will want to. Trust me.
Went back the following day (Friday, June 20) only because the SoCal city pass includes three glorious days in hell. Gates open at 8:00am Disney time which is 9:30 am California time. Which put me in a better mood because my wife & I were able to complain about Disneyland with 13 other couples we ran across in the shops who we overheard talking about the typical customer service we all received from Disney Inc. (They only let you down Main Street USA in the morning. You know the street with all the overpriced merchandise... Not actually into the park which you already paid admission for).
To make a long story short, Splash Mountain was broken every time we walked past it the remaining two days, the train broke down once more, we decided to ride Space Mountain one last time before we left the park early on the last day (blood pressure was too high to stay there any longer and my 8 yr old daughter who loves... sorry, lovED Disney movies and stuff) chose to swim in pool at hotel rather than spend another six hours at Disneyland) and that ride broke 4 times while we waited in line, but finally rode and ran out of the park as fast as we could, might have set a land speed record.
Once again, my family enjoyed every park on the SoCal city pass with one exception... Disneyland - The Crappiest Place on Earth. Nobody at Disneyland would inform me as to how to file a complaint with Disneyland and resolve this directly, I have recently tried to log on to the Disneyland website, what a surprise it's not working right now. It is sad that this may be the only way to file a complaint since nobody at Disney seems to care about your experience once you purchase your tickets.
ANAHEIM, CALIFORNIA -- Our 2010 Disneyland Experience! These are comments concerning our recent visit to Disneyland, CA in December, 2010. 1. We paid for a World of Color Dinner at Ariel's Grotto and had a reservation time which would allow us ample time to enjoy our meal and attend the show. But, when we arrived we were asked to wait over 1/2 hour to be seated, even though we had arrived prior to our reserved time. Note: there were several other parties waiting, too.
Drinks and appetizers were prompt, but dinner lagged seriously and dessert, too! Because of the delay in seating us and serving our main course, we could not have an enjoyable dining experience and could not finish our dessert. We had to rush out to see the show and could not obtain comfortable viewing, even though that was our intent when making our reservations. The host/hostesses were very unconcerned about our wait time and acted like we were being unreasonable. Note: our waiter was very understanding and tried to help. I don't think it was his fault that dinner/dessert was untimely. The show was fabulous, but not as enjoyable as it could have been.
During parades, firework shows, and preparation for Fantasmic we experienced very unpleasant and disturbing Disney employees. Basically they acted like they were herding cattle/sheep and would not even make eye contact or say please when approaching YOUR GUESTS... They acted like the guests were an annoyance and seemed very unconcerned at the impact they were making on the guests. This was the first time out of approx. 6 visits to Disney properties that we were treated this way!
On our last day, Christmas Day, (the trip was our Christmas present to our teenagers), rain caused the Fantasmic show to be canceled after waiting in the rain for over 90 minutes. We then tried to ride a few nearby attractions, but were told of an electrical problem and the rides were closed. The attendants, of course, exhibited absolutely NO concern and once again acted like we were unreasonable when we tried to find out if the they would reopen that evening.
Afterward, wet and tired from being repeatedly rejected and herded like cattle, we went to Tomorrowland. There we tried to use our FastPass for the Space Mountain ride, (which we had obtained sometime around 4 PM or so and had not been able to ride during our 3 day visit because of excessive wait-times), but could not. We were told to wait until our designated time (around 10:30 PM). We tried to explain to the attendant that we were refused access to other attractions because they were unexpectedly closed and should be given consideration to board the ride somewhat early because of that.
Once again, we experienced NO concern for our issue and a very uncaring attitude. How is it that a company thinks it is acceptable to close rides and not offer some compensation or at least attempt a compromise? How can you think that is it acceptable to allow so many visitors into the park that wait times exceed an hour for any ride? AND the FastPasses are for 4 to 5 hours after getting the pass. How is that fast, would you go to McDonald's and like to be told to come back in 3 hours for your burger or need to wait 2 hours if you didn't have a fast pass?
By the way, our last vacation was a visit to Disney World and a Disney cruise, but we will think seriously before we book another Disney destination and will be letting others know of our experience! It wasn't just one issue, but a pervasive attitude throughout the entire resort. It's all about the money! We even had to wait extraordinarily long to make purchases at the stores!