Dollar Tree

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2.0 out of 5, based on 4 ratings and
6 reviews & complaints.

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Unprofessional Management And Staff!!
Posted by on
Rating: 2/51
CHARLOTTE, NORTH CAROLINA -- This particular Dollar Tree Store # 5134 it is a pretty new location it opened up sometime this past spring. During my 1st shopping experience the store unfortunately had a person shoplifting. As I was on the line to purchase my items the so called manager called in a very loud voice "CALL THE POLICE".

Now first when she yelled this there was an older women in her late sixties or early seventy's with to what I assume her younger grandson, who had become very startled, and pretty much became frightened but she tried to stay calm due to her grandson. Now along with this there was another customer who was very pregnant and had also become alarmed with concern, but at this point we all became very concerned because the store was very quiet and all you saw was the cashier trying to make the phone call from her register and this so called manager trying to make the perpetrator stay from leaving the store.

During this time she had indicated loudly that he stole food. He stood still in the middle of the store's lane that leads to the exit and did not move not even an inch and still holding on to his so called stolen food in his bag. Now at this time I decided to leave from the lane and leave the store. As I was leaving I noticed she was holding the front door from opening, while I look back the man was very humble and still with his stolen food in his bag waiting on the police. As I was leaving I had asked the manager if she was fine and she rudely and in a very unprofessional body language vibe along with her rude mannerism's indicated to me "NO".

What I am so saddened by as I left this store is not only was this older gentleman needing food but he was fine with being held accountable for what he did, you would think she could have made less of a show and obviously help the man in some other management and professional way. This woman is less than capable of having this position. Especially when it is concerning a situation as sensitive as this. She needs a serious coaching or she should be terminated since she obviously could not handle the pressure.

Now the other day I returned for a second time and basically asked a simple question to another sales associate. This time this particular associate was crass, rude and very short with me. Unfortunately I will no longer shop at this location. I am very disappointed with my customer service experience. Thank you for your concern to this matter and hoping your company will rectify this problem since Dollar Tree Store is a very worthwhile brand especially during these very hard economic times.
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Tezrien on 08/11/2013:
Would you rather the person shoplifting, whether it be food or some other item, be allowed to do so at will?
spiderman2 on 08/11/2013:
Why didn't you stick around and buy this humble shoplifting man some food? You are very quick to judge the demeanor of the manager of the store who is just trying to do their job. You may not agree with how it is being done, but there is no excuse for shoplifting. If people need food, there are ways to get it without stealing.
Artisan22 on 08/11/2013:
@Tezrien, I don't condome what the manager did, just how she handled the situation. She startled not only myself, but an elderly lady, child and a pregnant woman. You would have to had been here to understand.
@ spiderman2, I should have added this to the previous comment. When I walked into my car, I explained to my husband what had happened and I did mentioned, we should pay for the food. He went inside and offered to pay for the food, the manager, again rudely told my husband no. You also seemed to quickly judge me, meanwhile you had to had been here to understand what had happened.
What did you just say?!!! on 08/11/2013:
I agree DO NOT yell call the police ANYWHERE, unless it is a life threating situation. The registers are right there a few steps from the door a quick whisper to the cashier would have done the trick. If someone yells like that... I'm going to be thinking robber with some type of weapon. Then watch out because I'm out that door... with or without the manager standing in front of it.
Weedwhacked on 08/12/2013:
What is a "so called manager?"
artisan on 08/12/2013:
@spiderman, yes unfortunately you had to be there, but this so called manager was holding the door so even when I asked what could I do or if she was fine it did not matter to her. She wanted to feel important or on some sort of control high, and of course shoplifting is never good but we should never assume or judge how or why he resorted to these actions unless you have lived or experience this...
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Will not return while under current management
Posted by on
Rating: 1/51
DENVER, COLORADO -- Re:Dollar Tree at 5190 Federal Blvd, Denver, CO - Store # 3188

Very poor treatment by store manager. I'd never been addressed and treated as if I was a tried criminal and trouble-maker for walking in and asking to borrow the bathroom - and before taking a basket and shopping at that.

On this occasion I was addressed as if I was in need of being set straight and given some 'tough love'. I was talked down to, educated on how things were and would be, and offered permission to take my business elsewhere - All prior to making it past the checkout stands and into the main store area, and because I refused to leave my personal belongings (a backpack w/laptop, chargers, and library book, a transparent store bag w/2 bed pillows, and a purse) up front, where I was told they'd not be taken responsibility for but had to be left if I wanted to use the store bathroom. 'No Merchandise' means, universally, no unpaid-for store merchandise - not personal belongings or merchandise bought and paid for from other businesses.

No Dollar Tree, including this one prior to this occasion, had ever been so arrogant and apparently assumptive of intentions. This manager, after making sure I knew how it would be and that I was "welcome to take your [my] business elsewhere" seemed to me to be quite proud of his sense of authority and power. He even made a point, when I looked to get his name, to tell me it was Nick and pointed to it on his name tag. Not as if to accommodate, but as if challenging me to dare to think I might have any right to expect customer service by a provider hoping to get and retain customer business.

The whole event felt like an opportunity taken by a less than confident company employee to pump himself up by pushing someone else down. Especially when considering that customers walk in with backpacks, purses, and other merchandise, toss it all in their baskets, and then go up and down aisles of merchandise - much greater opportunity for questionable motives (should any exist to begin with) than simply taking your own possessions, with no basket or store merchandise, into a bathroom.

This store may be walking distance from the house, and it may have been a source for both personal and work supplies, but, as was suggested to me by this manager, I will take my business elsewhere.
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Out-of-Stocks and the Laziest Retail Manager I Have Ever Come in Contact With!
Posted by on
Rating: 1/51
TALLMADGE, OHIO -- Continuous out-of stock of very good selling items! Went there on a Tuesday to buy 5 items and ALL 5 WERE OUT OF STOCK! Was told they would be on Friday's Truck. Went back the very next Tuesday and 4 out of those 5 very same items were out of stock again. Asked the store manager about this and her response was, once it's here on Friday, I have no control of how long they'll last.

My response was if you order 1 case of an item and run out, order 2. If you order 2 cases and run out, order 3, and so on and so on! I also sarcastically remarked the store should be open on Friday, Saturday, and Sunday, only because she was unwilling to bump up orders and on the other 4 days the store usually was out of stock on key items! She gave me such a rude, arrogant response, I walked out and never returned to that store. Wrote a letter to the District Manager and addressed it to another Akron location explaining my experiences at that store! Never got any response.

All I can say is no matter how much business that unit is doing (and I hear that store is busy), they could do much much more if run properly. The store conditions in that unit are terrible. Many empty spaces on the shelves, very poor shelf conditioning, and the store is dirty! Dollar Tree is sitting on a "BIGGER" Goldmine than they can ever imagine. All they need is a manager that cares and puts in a little effort. Seriously, all I ever see this manager doing is leaning up against a gondola doing nothing and/or BS-ing with people. She was very annoyed at me for questioning the way she was running the store. Very annoyed!
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leet60 on 02/13/2013:
Maintaining stock in a retail environment requires a somewhat complex calculation. Ordering too much stock entails considering several things. 1. It costs money to have merchandise sitting in a stockroom or on a shelf that is not selling. 2. There is a risk that you order excess stock, it does not sell and requires markdown and loss to move the merchandise. 3. A chain store or franchise often has its stock level monitored by the company and may not be allowed to order above a certain stock level.

In general, my impression of most "dollar stores" is that they primarily carry discontinued items - these are likely purchased in bulk by the company and distributed among their stores. This may not be the case for the merchandise you desire but I believe it to be accurate for most of their merchandise.

I empathize with the experience being unpleasant for you but there is likely more involved than simply ordering more.
shayen on 02/13/2013:
I agree with the above poster. I was a retail manager years ago and we could only order a certain amount of a product. It didn't matter how well it sold, the Corporate HQ had pre-set determinations for the "level" of each item we could have in stock. When the store converted to a franchise, we had more say so in how much stock we could order, but again there were factors involved in making the determination. We had to take into consideration whether we had room, would the excess product sell? We did make the mistake a few times of ordering "extra" because some customer demanded it, and ended up with items we could not sell, even with deep discounts. A lot of items are NOT available for ordering in single quantities and so you have to evaluate whether you can indeed sell a whole caseload of them. Customers would have no idea as to how the system worked and would make unreasonable demands and be of the opinion that we were just trying to avoid making a sale and wanted to "inconvenience" them. Nothing could be further from the truth. As far as the alleged rude comment that store manager made to the customer, it sounds to me like the customer was very rude to begin with. I am not an advocate of telling people how to do their jobs, if you have never held their exact position. Certainly no one wants someone coming to their workplace, telling them how to perform their duties.
Churro on 02/13/2013:
Honestly, I thought we conquered retail stock levels years ago. Sounds like whatever algorithms are spitting out the Dollar Tree replen numbers needs some tweaking.

As a customer I couldn't care less about your supply chain woes. If you ain't got the stuff on the shelf that I want then you ain't getting any of the money in my pocket. You need my money more than I need your junk. It's just that simple.
yoke on 02/13/2013:
If the delivery is made on Friday then I would be there Friday or Saturday. I would not wait until Tuesday to get back to the store. The managers do not have a say in what is ordered. They can request a change, but that does not mean they are not going to get it.
There is also a chance that the item the OP is looking for is no longer in stock and at this point the manager does not know.
The Dollar Trees near me are always well stocked.
JR in Orlando on 02/13/2013:
There is a simple solution to this: buy at a full service retail store and spend lots more money. Dollar Tree sells items for a $1.00. It must be difficult to find products they can sell at that price and make a profit.

That always lead me to believe that their inventory and items may vary, based on the availability of the product and shipping concerns. (If they have none of that product in the warehouse and every store has it but one, I assume they don't order another container of it from China just to stock the one store and have the rest sit in the warehouse--they would wait until most of the stores needed the product.)
clutzycook on 02/13/2013:
Dollar Tree also has a website you can purchase from. I did that last year when the local DTs were out of stock of some solar powered toys my co-workers and I were after to cheer up the cubicle farm a little. I ordered online and they shipped to my local store for free within a week.
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Did You Know You Can Order From Them Online?
Posted by on
Rating: 4/51
ALGONQUIN, ILLINOIS -- So, my co-workers and I were looking for a way to cheer up our office a little bit. A few weeks ago, one of them brought in a solar-powered dancing daisy she had gotten from her local Dollar Tree. It made you smile to see that thing wiggling under the fluorescent lights. We decided we each wanted one. Unfortunately, all the local DTs were sold out of them. So, I took to the Internet in an attempt to find some that weren't too outrageously expensive. Wouldn't you know it, I was pointed to the Dollar Tree website where I could order them to be shipped directly to me (for a fee) or to my local DT (for free). The cost was the same as in the store, plus a small handling fee. I wasn't 100% trusting that this was legitimately DT, even if it did have the correct logo and gave the actual address of my local DT. But, I paid with my credit card, figuring I could always dispute the charge later if it came to that. Nearly a week went by with no word and I was starting to grow suspicious. Finally, last night, I received an email saying that my order had shipped! This afternoon, I got another one saying that my order was in! Baby Clutzy and I headed for the store and lo and behold, they really were there! Holy Cow! I don't know if it'll be a place I go to terribly often, but if there's a hot item that can't be found in the stores again, I just might head there.
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DebtorBasher on 02/21/2012:
I used to have one of those on my desk at the office. I think I bought mine at Big Lots. Those are cheery little critters, mine had sunglasses.
clutzycook on 02/21/2012:
They also had dancing bunnies and chicks. I ordered some to put in Baby C's Easter basket.
steven & linda on 02/21/2012:
we love Dollar Tree. over the 3 day weekend, we were in 3 of them, they have name brands and we need our weekly Dollar Tree fix as we call it.
raven2010 on 02/21/2012:
Anonymous on 02/21/2012:
Good review!
Anonymous on 02/21/2012:
I have a Dollar tree near me, I have never shopped there before. I'll check it out. Thanks!
Venice09 on 02/22/2012:
I knew about the online ordering from their flier, but I've never tried it. Good to know it went well.
clutzycook on 02/22/2012:
While I was there, I also picked up some aluminum baking pans so I can make a bunch of meals and freeze them ahead of the time I'll be too out of it to cook after Clutzy deux arrives. Can't beat 3 for a buck!

Wally, some DTs are nicer than others. The one near my house is bright and clean and the workers are friendly. The one across the street from my job is small, dark, crowded and you can tell the workers would rather be anywhere but there.
Alain on 02/23/2012:
I didn't know online was an option with DT. Thanks, Clutzy!
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It Won't Work, Will It?
Posted by on
NILES, ILLINOIS -- Last Friday, I stopped off at the Dollar Tree near my job to pick up some cheap wrapping paper and a few stocking stuffers. I'm not a fan of this particular store simply because it's darker and so darn crowded compared to the one nearer to my house, but I needed to pick up Baby Clutzy from my MIL's house before I went home and I didn't feel like hauling her out of the car once we got back to our town.

Anyway, I found what I was looking for and went to the register, the cashier rang me up and I went to swipe my debit card. Then we waited, and waited, and waited. I swiped at least one more time. Then the cashier asks me, "is that a Mastercard?" I inform her that it is indeed a Mastercard. She tells me that they only take Visa or American Express. I tell her that's baloney because I have been in that particular store several times in the last year, most recently just two weeks prior to this visit (not to mention I've used this exact card at my DT without a hitch at least two dozen times in the year it's been open) so unless the store's policy has changed in the last two weeks (and I doubted that because I was sure there would have been signs posted), I was sure it would go through. I asked her to reset the payment and we would try this again. She did, I swiped, typed in my PIN, and LO AND BEHOLD, IT WORKED! I probably gave her one of my copyrighted "not so stupid, now, am I?" looks, but hey, I deserved it after that little incident. The receipt printed and she handed it to me without a thank you, a sorry, or even looking me in the eye. I told her that she was welcome and I left with my purchases. On my way out, I looked for the little signs that indicated what payment options were accepted in the store. Indeed, Mastercard was not displayed, but several debit card networks (including a few that pertained to my debit card) were displayed. Perhaps she should ask for all the details before she automatically rejects a payment.
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Anonymous on 12/11/2011:
Maybe it was too dark in the store, and she simply didn't see? LOL!
trmn8r on 12/11/2011:
That's the way to beat the crud out of the CSR - give her a nasty look and tell her she's full of baloney. No wonder people don't like working in retail.
clutzycook on 12/12/2011:
I never told her she was full of baloney. But as it turns out, she was. As for the dirty look, it really wasn't more than a raised eyebrow. And J4A, it wasn't THAT dark in the store.
JayByJay on 12/12/2011:
That'll teach her to have been informed that Mastercards don't work at her store!
Venice09 on 12/12/2011:
This is interesting. I have a MC debit card, and my Dollar Tree won't take it so I just use my Visa credit card.

It's no big deal, but maybe I should question it. Now I'm curious.
Alain on 12/12/2011:
I suspect the manager has told the workers to give canned responses for about any problem. Good review, though, Clutzy!
spiderman2 on 12/12/2011:
They need a sign at the register stating very clearly no MasterCard. We don't take American Express, but we are one of the few places that still swipes the card for the customer so I can see before the transaction that it isn't going to work.
clutzycook on 12/12/2011:
Strange thing is that I don't have a Visa card. Now Hubby just got a new debit card this past week (thought he lost his wallet when he really just forgot it at home, lol) and while it has always been an MC, now they've given him a Visa.
ontario_girl on 12/12/2011:
Maybe that's just what she was told. Maybe she's new. Obviously she wasn't saying that to be malicious because what would that gain her? A customer who couldn't pay and a line full of angry people as they had to wait while she voided the sale. When I first started a job once, they told me we didn't accept Amex...when we did. It wasn't my fault but it sure made me feel like an idiot when a customer (rudely) pointed that out.
Churro on 12/12/2011:
It’s possible they don't take signature based Master Card debit transactions but that is irrelevant in this case since the OP was attempting a PIN based debit card transaction. You'd think at the bare minimum a Dollar Tree clerk would know the difference before manning a register. Obviously not.

Good for you clutzycook. I'm glad it worked out for you
clutzycook on 12/12/2011:
Thank you Churro. And you're probably right. If I had run my MC CC it probably wouldn't have worked. As I said, the debit card networks that were listed on the door

And Ontario_girl, instead of arguing with me, she could have taken my word for it,rerun the payment, and seen that I was right.
JayByJay on 12/12/2011:
Arguing? Your story says that it didn't work, she said Mastercards don't work, you asked her to try again, and she did. Where's the argument?
CowboyFan on 12/12/2011:
Pole vaulting over mouse turds. It doesn't hurt to be pleasant, even if the machine doesn't work or the clerk may not know what the problem is. The Op acts as if it is them versus the store. Instead of saying "welcome," why did the op not say "thank you" or "have a nice day." Clerks at Dollar Tree have a very repetitive job for not much pay.
Churro on 12/12/2011:
Let's see here. The clerks at Dollar Tree are paid to service the customer in a professional, knowledgeable and courteous way. It's a reasonable customer expectation that a clerk knows the difference between a pin based debit transaction and a signature based master card transaction. This clerk was clueless. If she hates her job then find another one but if she's going to persist in punching the Dollar Tree register keys then for the love of peace take the time to LEARN the job. This clerk should have been embarrassed and apologetic for failing the customer here with her incompetence and yes appreciative that this customer had the tenacity to stick with it to complete the sale. Simple economics tells ya Dollar Tree needs customers to survive yet customers can and do survive perfectly well without Dollar Tree. And simple economics tells ya that without customers there would be no Dollar Tree retail job to "Dislike".

We customers aren't paid to go to your retail store and quite frankly when we dish out the debit card to make a purchase we're doing the store a favor and not the other way around. Give us our due respect and we'll continue to keep you alive.
Venice09 on 12/12/2011:
Actually, I was just reading that Dollar Tree is doing better than ever. Apparently people NEED Dollar Tree and other dollar stores at this point in time.
clutzycook on 12/12/2011:
Jbj, she kept telling me that it wouldn't work. I told her it would, she just kept repeating that they didn't take MC. Finally I asked her to try again. It worked, and she seemed PO'd that she was proved wrong.

And Cowboy, I did say "have a nice day." She didn't say a word. She just turned to the next customer and started chattering away in Spanish.
clutzycook on 12/12/2011:
DT is not my favorite of the dollar stores. I prefer Family Dollar or Dollar General. But it was the only one nearby. That being said, I don't NEED to shop there. If I want to be treated like the aforementioned mouse turd. I can go to walmart at the minimum. At least I know THEY accept MC.
4urinfomation on 11/06/2012:
Sounds like she was a new employee. Dt eccepts all major credit cards. Most cards can be used as debit or credit. The cashier should have asked credit or debit. The cashier has 2 press the credit key. Sometimes the reader doesn't red the card when u swipe the card. Like any place u go. If that happens the cashier can hand key the number or a trick I learned years ago. Have the cashier wrap your card in a plastic shopping bag then swipe it again. Works every time.
idk on 11/30/2012:
why there a limited to buy in order for them to accept the visa debit card? stupid Dollar store :D
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Careless Safety Procedures And A Danger To Customers
Posted by on
EL MONTE, CALIFORNIA -- This store named "Dollar Tree Store" Store# 2017 In El Monte, CA is very careless in safety policies and the employees there are very rude. The incident I am speaking about is about one employee that had put a stepping ladder against a shopping cart and right in front of the shopping cart was myself and my 2 year old daughter. Well by doing this hazardous act the ladder fall to the ground pushing the shopping cart towards my daughter almost injuring her but wasn't that serious. And when the employee had seen what she had done she just turned away and did not even apologize for her careless act that she had just done, instead she avoided it like nothing had happen.

So when I had called to make a complaint about the employee to the store manager she said she would give me a call back but never received a call back from her so now even the management is horrible about responsibility this store is like lawsuit waiting to happen they need to learn how to be more careful and train for there safety procedures cause it is only common sense not to lean a ladder against a shopping cart.
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Principissa on 08/05/2008:
Thank goodness you or your daughter didn't get injured. That was extremely careless on that employee's part. I won't even begin to count how many OSHA violations that girl racked up by placing a ladder in that manner. I'd also write a letter to the district manager and possibly even his/her boss to let them know this employee's dangerous behavior. Next time someone might not be so lucky.
Anonymous on 08/05/2008:
Accidents do happen.
bargod on 08/05/2008:
Correct, accidents do happen but they are usually followed by apologies. A quick "I'm sorry" would have gone along way here.
madconsumer on 08/05/2008:
yep, this was a mistake the store personnel made. it was not like she deliberately did this to injur you. sometimes people do not understand safety.

as for apologizing, well some poeple do not, again, know who to.

no one was seriously injured, so no loss.
fed up on 11/28/2011:
the store manager at the rockingham nc store is beyond hateful and rude and the way this woman talks to the employees is unreal. I will pay more and shop somewhere else. thank you
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