Dream Products, Inc.

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Slow, But Steady Service, Useful But Exaggerated Products
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CHATSWORTH, CALIFORNIA -- The biggest drawbacks of ordering from Dream Products are the amount of time it takes to receive your order (about 2 weeks) and their lack of communication after your order is placed.

My first order was through the mail using one of the company's order forms. Dream Products cashed my check on October 18. I received my order on November 2. I liked the slippers I ordered despite their flaws (more about that later) and placed another order for two more pairs on their website (www.dreamproductscatalog.com).

Dream Products never sent me a welcome email after registering or placing an order on their website. It's very unusual to not receive an order confirmation from a retailer in 2011. My order stayed "in processing" on their website for a few days until it was listed as shipped. The website didn't provide a tracking number and I still didn't receive e-mail notification that my order was on its way. I did receive two emails advertising new products. This time my credit card was charged on November 4 and I received my order on November 17.
The packages (they split the order into two shipments) for my web order have USPS tracking numbers on them so I don't understand why the company doesn't make the extra effort to provide these numbers to customers. Even more upsetting, when I tracked the packages I discovered that Dream Products notified the post office of shipping my order only two days before I received it. Had my slippers been sitting in a warehouse all that time?

About those slippers - they're great! I have an unusual foot condition and these are the first pair of slippers I've been able to wear for long periods of time. But, when I got them I noticed that they looked different from the way they had been displayed on the mail-in order form. The mail-in order form (and also the website) displayed a pair of plain, pink slippers. The slippers I received both times have big, blue logos ("Sauna Sox") across the top. After examining the slippers, I realized what the company had done. They had taken photos of the slippers inside out without the logos showing. Very sneaky! The usability of the slippers is more important to me than the looks, but be aware that some of their products maybe too good to be true.

I don’t think Dream Products is a bad company. They just seem to be operating like it’s the 20th century instead of the 21st. My advice to potential Dream Products customers would be to place a modest first order (so you don’t get stuck with something you don’t want) and start walking to Chatsworth because you’ll probably get there before your order reaches your home.
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Skye on 11/18/2011:
Great review! Thanks for taking the time to share your experience.

I also do not like websites that do not even acknowledge a new customer. How hard is that?

As for the slippers, glad you like them. Never ever heard of microwavable slippers until your review!
trmn8r on 11/18/2011:
Great review, Miss PB&J. In this day and age, most web retail portals have good communication and order status, but there are some sites (as well as planets) that are still in the Dark Ages.

I think I'll pop my shorts in the Mikey and see if I can warm them up - it's a bit chilly here and I need something to balance out my hot head.
Lori on 10/27/2013:
I ordered my slippers on Sept 28, 2013. So I've been waiting about 4 weeks and still have not received merchandise. Order confirmation states order will take 2-3 wks and left no way to track order. I'm not happy.
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First time user--good service
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VAN NUYS, CALIFORNIA -- I'm sure many of you are in the same situation as I am. You pick up your mail to find a load of catalogs. I usually relegate them to the circular file unless it's a new company. To those I usually apply the 60-second rule: Find nothing of interest in that period of time, toss it.

Received one from Dream Products, Inc. Within the first few pages, I saw an item of interest: a 5-pc. set of Polyethelyne covers to use when microwaving, top shelf dishwasher safe. In addition, the catalog cover boasted: Free shipping for orders of 'X' dollars or over. I hate paying the outrageous shipping and handling charges many catalog order houses tack on. Also touted: Free gift with order. Don't care about that if it's a product I want to try.

I ordered two sets, sending in my check. No way is some new outfit going to get a credit card number out of me.

When checking my bank account online a few days later, saw the check had cleared my bank only four days after it was mailed. I immediately went to their website to ask where my order was. The next day the covers arrived via USPS, along with my 'free gift.'

My niece was visiting and immediately glommed on to the freebie. It was an 11" x 7" brown patchwork leather clutch bag. She pointed out that even though patchwork leather, it was a pretty good item for a freebie--fabric lined, two zippered compartments. Her only comment was the strap that converted it to a shoulder bag was not leather as the rest of the bag.

I've used the microwave covers and they perform as promised. Sizes ranged from something to cover a coffee mug, to an 11" dinner plate. The three largest have adjustable vents.

The only downside I can see to this transaction was no reply to my email asking when I can expect my order. But since I got the items the very next day, no biggie in my book.

I'm looking forward to my next catalog from Dream Products, Inc. If there's something in which I have an interest, I'll definitely order it.
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Anonymous on 03/31/2007:
Good review! Thanks for the info, as I hadn't heard of this company before.
poppapia on 04/01/2007:
You would be better off giving a new company a credit card, because if there is a problem, the dispute resolution is much easier than payment via checking account.
Ponie on 04/01/2007:
poppapia, guess I'm paranoid in giving out a cc number. If it were a well established, reliable company with which I quite often do business such as Macy's, I'd feel differently. I've read too many horror stories (some on my3cents) about overcharging, illegal access, etc., to cc accounts, that I just don't want to take a chance like that with a catalog which I didn't request. Sure, if I hadn't received my merchandise I'd be on them like white on rice with letters and emails. My total order came to less than $30 and had I been 'taken,' I'd consider that a $30 lesson well learned.
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Posted by on
MISSISSIPPI -- I was so disappointed when I received my therapeutic memory foam insole slippers. I paid 19.97 plus s & h for a cheap pair of nothings. I could have gotten the same pair of slippers at Walmart for 5.99 and would have seen no difference in wearing them. After 2 wearings, they stretched out, made my heel spur worse, I don't see anything as advertised they would relieve or soothe.. a lot of crapola. When I washed them, they continued to stretch out.. I almost tripped one morning because they were so stretched out. not worth the 19.97 DO NOT BUY THIS product. I am going to file a complaint with the BBB for poor quality service and advertisement.. I think the Walmart slippers are far more sturdier and have not lost their shape then these pair of nothings. It does not prevent foot shock/ or prevent back pain/ knee pain or ankle pain.. a lot of false advertisement here going on. SAVE your $$$$. VERY very disappointed in this product and very cheap.. cheap as in made.
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Mary Perry on 06/08/2011:
I received my refund for hearing aids that did not fit, BUT $ 100 short of what I spent, Maybe the company needed postage sending my refund. SO maybe I need postage for sending your products back to you. I will do some advertizing for your company TO WATCH OUT !!!!!!!!!!!!!!!
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Company Untruthful
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VAN NUYS, CALIFORNIA -- I received an advertisement from Dream Products, Inc. inside my TVGuide. I called this company possibly to order 24 hour health shoes. The ad stated "free shipping & handling". This is not true! I called this company and was told that free S&H was only if I purchased two items. Nowhere in the ad did it state must purchase two to receive free S&H.

The order form shows free S&H with no stipulation on number of items.

This is very suspicious and tells me that this company is trying to run a scam.
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madconsumer on 07/01/2009:
can you scan and upload the coupon?
r nutter on 09/01/2012:
how to check on an order
Lisa on 10/09/2012:
The ad may have not been honored, but I have ordered bras from this company for over 10 years and have always had perfect customer service via phone and Internet both
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