COVINGTON, GEORGIA -- Contacted Duro about extreme dry rot on 4-2 year old camper tires with only 2-3000 miles. They have you take photos and gather all tire info and send it in. Then I was contacted and told warranty starts at date of tire manufacture and they have you believe they are doing you a favor by offering to sell you new tires at 50% off of full retail. They are a manufacturer so you are paying 2/3+ the cost of the tire for something you shouldn't even be dealing with at all. After several emails I was stonewalled by the representative dealing with me and I asked the complaint be passed to his supervisor. Now I'm getting no response at all.
The sad part is they are probably only dealing less than 10% of the people that have had problems with these tires as generally people are quick to give up and they just pay for new tires. Learn :buy American not Taiwan.
UTAH -- I was pulling my 35 ft 5th wheel with Duro load range E tires, 80 lbs pressure. About 3000 miles on them. Heard a pop and saw one of my tires was flat. Luck would have it that there was a tire store 2 blocks away. They pulled the tire off and the side wall had blown off on side under the trailer. They inspected the other tires and we could see the sidewalls separated and ready to blow on them too. Can't find a dealer where I live, but will make the 50 mile drive to the place I bought them. I'll advise what I'm told.
COVINGTON, GEORGIA -- Duro Tires on my 2008 Keystone Outback Sydney ed are manf. defective!! My family and I were on our way out of town and the tire went flat, looked like a typical tread separation... FAMILY IS OK, NO INJURIES!!! Thanks for the concern "DURO TIRES", NOT!!!
I noticed all the tries were LUMPY...balancing right?! Tread was un-even...well the tires were not balanced at all... Now for such a heavy trailer, you would think these tires/rims would be balanced. RIGHT? Duro stated they didn't know. Bias Tires...THEY DON'T KNOW??? WHAT!!!
I called Travis along with another representative who both stated to take pics and fill out the warranty forms. I did what was asked, sent the CLAIM in! Well the response is "not that the tires are defective!!!" BUT, "THE DATE ON THE TIRES IS BEYOND THE TIME ALLOTTED FOR THE WARRANTY!! 36 Month." I've owned this trailer for only 27 months at 3,000 miles... NO ONE advised that the tires were covered when you haven't even purchased the trailer?? Everyone knows when you buy something, warranties begin, then!! Not in 2006 or 2007 when they made the tire. These DURO tires are inferior/defective!!! IS THERE A LAWSUIT ON DURO? Count ME IN!!!