Piece of JUNK
I have had this for a few years and have HATED it from about 6 months on. IT DO
DOES NOT PICK UP DOG HAIR !!!!!!!!
The suction.... well......SUCKS, just wish it would suck up hair and dirt.
If you ... read full review13 Replies - Latest reply on 05/01/2012
CHICAGO, ILLINOIS -- Got a DC24 Animal in Mar 2012,it broke in May and I still don't have it back.. Called Dyson and they walked me through their "easy fix" It did not fix it... I sent pics as requested, and the same day I sent extra pics to Alexandra at Dyson, I got a letter in San Diego saying the engineers said there was nothing wrong with it. It is broken, the beater bar doesn't work, suction is bad....WHAT DO THEY THINK, CONSUMERS ARE DUMB....How did I get a letter from Chicago to San Diego the same day? I didn't, it was posted 5 days before they asked for pics of the broken beater bar... So they lied again.
I had to threaten lawsuits against them to take the vacuum for service.. Sent it it in Dec 16th 2012, today Jan 24th, 2013 and still no vacuum back....They won't return calls, all the supervisors never return calls. I have this documented by recordings and videos also... This broken beater bar damaged my carpet in May 2012, and no resolve to this issue either still to this date... Now they won't call or email back, and I have had a non working vacuum since May 2012, and no vacuum since Dec 2012, as it has disappeared in the shop somewhere.. SHAME ON YOU DYSON INC
Incredibly Poor Service
My wife and I recently purchased a Dyson Ball DC25 vacuum from BJ's in Richmond, Va for $500. Works OK on hardwood floors but not very well on carpets. My wife called the customer service number printed ... read full review4 Replies - Latest reply on 02/24/2011
Dyson customer service really isn't there to deal with your cares or concerns at all. They know you spend a lot of money for a vacuum that just keeps breaking down and their attitude is you didn't buy it directly from us so who cares.
I have had the first piece of junk finally replaced as it kept breaking down constantly and ripping hoses this is a really poorly made vacuum the Animal as it is called. Second vacuum does the same thing breaks the hoses all the time they are just a plastic hose not strong or rigid plastic but very thin see through something like a hose for a commercial hair dryer it is clear with metal coils and it doesn't stretch as far as they claim it does no not at all it just rips at the end of the plastic collar. This is not a cheap replacement hose either it costs over 50.00 for a new one.
If you don't keep coverage on the unit you are really in trouble to have to pay for the hoses up front. I have a Hoover and never ever have I had to replace the hose in all of the years that I own it and paid 60.00 for it not 600.00 like a Dyson Animal.
Not a good experience firstly buying the unit and secondly trying to keep it in hoses and thirdly dealing with rude women at the customer service department not one could care less about my concerns and I have spoken to plenty over the years. I do not recommend this vacuum to anyone and will not ever.
Wow, That Was Fast!
A couple of weeks ago, I got the crazy idea to clean my house. I managed to get my room cleaned and vacuumed, then I started on Baby Clutzy Deux's room. I started the vacuum up, but I noticed that the ... read full review2 Replies - Latest reply on 12/08/2012
Bought this because it had a long hose for non-floor applications, and under couches, etc. Less than a year into it, the hose started to unravel, tear, etc. Today, I use the DC 14 for floors, but have to use my 40 year old Hoover because that hose still works. Why can't Dyson, in 2012, make a hose that can last? Because they want to sell you another at $30. Customer service is no help. 3 Replies - Latest reply on 05/22/2012Add reply
CHICAGO, WASHINGTON -- Don't buy anything from Dyson. I needed to exchange a part and tried calling numerous times with waits longer than 30 minutes and I'd have to hang up. I then e-mailed and a week later got a response that I had to call to get a RA. Finally I called and waited 40 minutes to talk to someone and they told me it was past 30 days and there was nothing they could do. I then sent letter to them and was told 2 weeks later, it was my fault for not contacting them within 30 days. I am returning the part, with receipt confirmation, disputing the charge on my CC and filing a complaint with the BBB. I'm tired of these companies thinking they can just rip off consumers without repercussion. I know fighting for your rights is a hassle and seems easier to just forget about it, but on principle I am not letting this go.1 Replies - Latest reply on 03/14/2012Add reply
Have had Dyson vacuum in the local repair shop twice now, as it keeps losing suction. Dyson refused to replace or refund. 1 Replies - Latest reply on 09/12/2011Add reply
My vacuum gathers debris around the belt. I brought it in to be repaired and the repairman refused to look at it and belittled me. I then emailed the company and received no response. I'm stuck with an expensive vacuum that doesn't work - I'm forced to pick debris out of the belt every time before I vacuum.
4 Replies - Latest reply on 11/21/2010Add reply
I've bought cheaper vacuums that worked better. Don't get sucked into the hype - just because some guy goes on the television and brags about how awesome his product is doesn't mean that it works.
Bottom line, if you want a good vacuum, it's best to buy one from a company that values its customers and charges a reasonable amount for its product. I'll never buy Dyson again.
I am so happy with my Dyson Animal and we rarely take the time to thank people. After about three years it stopped sucking and I called their customer service line. Four rings and a real person answered, when was the last time that happened to you? The lady was nice, asked me a couple questions and them told me she would be sending me all the new parts to make my vacuum work like new. Less than a week later the box arrived and I am so happy I spent the extra money and got something that works great and has a company that stands behind it. They have a lifetime customer here! 2 Replies - Latest reply on 07/28/2010Add reply
FORT WORTH -- My fiance and I purchased a Dyson Animal for ourselves this past February as a Valentine's gift for ourselves. We have two medium sized dogs and a cat. We were initially thrilled with the Dyson for the ... read full review1 Replies - Latest reply on 03/27/2009
I was very excited when Dyson vacuums came out and promised to be better than any vacuum on the market. Well, $550 and 3 years later, I am less than thrilled. I have to vacuum an area 8-10 times, and then still go back and pick up by hand what the vacuum left behind.
6 Replies - Latest reply on 11/17/2008Add reply
I just hate to vacuum now because I get so angry at the machine! I will be buying a new, cheaper, NOT Dyson soon!
I have been waiting for beater brushes for 3 weeks now. Just called and they won't be in until June 30 (maybe). Sorry I ever got the Dyson. Giving the public warning, don't buy the product if you can't get replacement parts for it. It will be over a month until I even have a chance of getting the parts. Add reply