Please warn all your friends NEVER to join eHarmony. If I could give them zero stars I would.
It is a dishonest company that cons their clientele into committing for three months to a year. Then after 2 weeks of sending people who live nearby, a vast majority of which are clearly not a match to you in any way, they begin to send only EMPTY profiles of people who live a 1000 miles away or absolute NON-matches. They give no way for the member to search their site, they choose your seven matches a day and only do so if you allow eHarmony to email you. These matches begin to repeat within a month. There is a "what if" category that allows you to search a dozen potential matches they say are outside your "match range". These are random people many up to 25 years younger or older, from around the country, most of who have empty or near empty profiles with a single photo, who later end up in your daily seven actual matches.
One of my daily seven matches I received from eHarmony was so clearly fraudulent they immediately began emailing me through the site, phishing me for my actual email address in broken speech.
I attempted to email eHarmony to cancel and was told to call. I called and the person was really rude and then told me there was nothing they could do, that I should email the address they would send me. I emailed that address and again heard nothing. Since I emailed however, I have stopped receiving any updates on their website, which is nice, but they kept a years membership fees for 5 weeks of HORRIFIC service.
I have since used their on-site messenger to attempt to receive help and still have received no reply. The site uses TV commercials to trick more people into their scam hoping no one ever reads reviews prior to signing up. If eHarmony simply said "we do not have any matches for you at this time" that would be honest. Instead they trap you for your entire period.
People sincerely want to find love and companionship and eHarmony preys upon this need. I offered to pay for the time I'd used and even offered to pay double their rate and was told there's nothing they can do, I had to pay for the entire year for my one month's completely ineffective service.
To refuse to refund and cancel a subscription after providing no service, after multiple requests and providing such a HORRIBLE completely fraudulent product is SHAMEFUL.
If there was a class action suite I would sign on. If there is a lawyer who would like to begin the process, I will sign the complaint today.
Please tell everyone you know to avoid eHarmony. Online dating can work. There are honest and effective online dating sites out there. The top two competitors of eHarmony are both genuinely good sites. I know because I've used them since my experience with eHarmony.
I sincerely hope others are more fortunate and learn of eHarmony's deception before signing up. Because eHarmony will steal your money and according to the dozens of other complaints I've since read, they will renew your contract and charge your credit card even after you've cancelled.
eHarmony is clearly the Enron of on-line dating.
I never asked for a magazine subscription, nor knew they planned on sending me one. I contacted them several times in January and they finally said they would stop sending the unsolicited girlie magazine to me. Two months later, they are still sending it.
Copies of e-mails:
Dear Porn Purveyor,
In January you apologize for sending me unsolicited porn. Now, it is
March 22, 2009 and the Porn magazine is still being sent to me. I
just received another one in today's mail.
STOP STOP STOP
You better believe I am going to be discussing this sickening act of
yours on my television show. I have also filled out the appropriate
form with the USPS. See their instructions below:
Stopping receipt of unsolicited "obscene" mail
You may file PS Form 1500 at a local Post Office to prevent receipt
of unwanted obscene materials in the mail or to stop receipt of
"obscene" materials in the mail. The Post Office offers two programs
to help you protect yourself (and your eligible minor children).
Option 1: Application for Prohibitory Order (requires the
Under the Pandering Advertisements Statute, 39 USC 3008, if you are
the addressee of an advertisement, and consider the matter (product
or service) that it offers for sale to be "erotically arousing or
sexually provocative," you can obtain a Prohibitory Order against the
mailer. You apply for the order by submitting the entire advertising
mailpiece (the original, NOT a photocopy) with a properly completed
application. Minor children under 19 years old and residing with you
may be included in the application.
o Provides a deterrent to continued mailings by a specific
mailer advertising a product or service you consider erotically
arousing or sexually provocative
o You are required to save all materials, including the
envelope and the entire mailpiece and then attach the entire opened
mailpiece to PS Form 1500
Dear Mr. Konstantin,
Your email to eHarmony’s customer care department regarding the
unwanted subscription to Maxim magazine you received was escalated
to my office. We sincerely regret and apologize for any distress
this situation may have caused you. As you requested, I will also
follow up this email with a letter via postal mail expressing our
regrets. We will send the letter to the billing address we have on
file for you. If you’d prefer it go elsewhere, please let me know.
During the eHarmony subscription process, we give members the
option to select a magazine from the offered list or to opt out of
this offer altogether. When a member does not opt out of the offer
or select a specific magazine, our fulfillment vendor automatically
sends a default publication. I completely understand that you took
offense to the publication you received and will speak with the
individuals who manage this program about its appropriateness as a
Our records show that you have already cancelled this subscription.
If there is any more assistance we can offer you regarding this
matter, please let me know.
Thank you for bringing this to our attention and we wish you all the best.
Office of the President
I signed up for the 3 month trial, after being really persuaded by the TV commercials. I have been on other dating sites (that were free) but wanted to find a serious relationship and it seemed like eHarmony would provide that. However I was very disappointed with the matches, they all looked so terrible. There is no way to specify body type as a criteria or attractiveness. On top of that you cannot hide or block your profile from desperate unattractive matches. So I took my photo down and just waited out the subscription. It's too much money to spend, getting the results I was getting. So if you do not like your matches you have to sit and wait until some new ones join eHarmony. If you do not find looks as a criteria then yes maybe you will be happy. But I still think physical attractiveness plays some role. I could not picture myself in an intimate relationship with the people the site were suggesting. I was disgusted. I then proposed that since men have a better time finding women in the natural world, since there is so many of us, that the only reason a guy would even sign up on a PAID site is that they failed in the natural world. But again that's my opinion. It just sucks for females, not enough men out there unfortunately, attractive ones anyway.
I wish that I had done a lot more google searching about Eharmony before I handed over my money and signed up for 3 months membership. I feel very stupid because all you have to do is type "Eharmony complaints" in any search database and you come up with tons of personal blogs about how disappointed people are with Eharmony. And, by the way, I was pretty hard pressed to find anyone PRAISING E-harmony, except of course the guy in their ads. I am now among those ranks. I paid them $110 for 3 months membership and for that they served me up "matches" from NY, NJ, PA (I'm not from any of those states and I also filled in their section about how far away I was willing to travel and if I wanted to meet someone from far away who would relocate and I said NO). The reason I feel so stupid is because, like most sucker games, this one seems so obvious AFTER I lost my money. You sign up and they use their 29 dimensions to find you matches from their existing database. But if none of those pan out, you have to wait until someone new signs up. And then YOU are one of the masses waiting for that new person to sift through their list of matches. When there aren't any matches for a while, they start with "flexible" matching. I guess that's where they started going to other states because there was no one left in my state for me. I noticed one section where they indicated that attractiveness was one of their 29 rating factors and I thought, how interesting, what are they doing, assigning numbers to people and then matching their idea of a 2 with other 2's and their idea of a 10 with other 10's. I sent an e-mail with the question but all I got back was the same quote that was on their website that prompted my question. Does anyone else out there feel like me where they'd like to decide for themselves if a person is physically attractive to them? I have no idea if they kept a mass of beautiful people or some incredibly ugly people from me, I have to wonder what number was I given? Please please please spend approximately the same amount of money (or less) on one of the other sites and get your money's worth because YOU will have control over whom you get to meet, not some corporation and their 29 dimensions. Honestly, if there's some guy out there who's a mean, impatient, non-romantic, sullen drunk, is he really going to HONESTLY appraise himself on the SELF-DIRECTED survey that they send you to determine what kind of person he is?. Boy am I dumb, please don't be like me, be smart and say no thanks to Eharmony.
After 14 wonderful years, my wonderful husband died in my arms. Well two years after he died, someone suggested I try e-harmony. After filling the application I was rejected. So I decided to call up their headquarters and find out why. Come to find out my personality was fine but they wanted only blondes. The last time I heard, Discrimination is illegal. And because I have black hair and black eyes, I was told I was in the ugly category! I've seen their commercials and it's true, FOR BLONDES ONLY!!!! So I have one response. BOYCOTT!!!
I initially signed up for E-Harmony in August of 2010 as a 3 month "trial" membership and billed it to my credit card. It was under my understanding that this would be a one time flat rate and if I was interested, I could extend my membership. Needless to say, I was not impressed with their "matches" and discontinued visiting their web site. I have just recently found out that they have been charging my credit card quarterly without my consent. I immediately contacted E-Harmony and they told me that because that I did not cancel my membership, I was automatically charged their monthly fee.
I am disgusted with their non-professionalism and hope that I can prevent this from happening again.
Before signing up I just ran a few checks. On the first settings I had, there were only 25 potential candidates with 30 miles of me, and of these, 6 weren't even in the UK. And since when has China been within 30 miles of the UK?
I changed all the settings the other way around, changed the location by 100 miles - and still got the same list.
Try the test for yourself. This company simply does not have anything like the number of members the two key UK dating websites have.
Spend money with them at your own risk - I'm not going to.
WAVELAND, ARKANSAS -- I have tried this service twice now but it will be the last time. They only match me with people outside my age and distance request. When I contact them they say I need to change my profile or post better pictures to be matched with others. I want to be matched with someone who is what their profile says and who looks like their picture so I can only assume the men I'm looking at would appreciate the same. Why do you have to pretend to be someone else to get matched.
I'm sure there are men in Arkansas within 120 miles of me who are members of this site. Just show them to me.
Thanks for your feedback.
Thanks for trying eHarmony. We’re sorry to hear that you didn’t have a satisfactory experience either time you tried. There is, in fact, a way to adjust your settings so that you don’t get any matches outside of the settings you’ve chosen, and it can be done by making a few clicks. We do always try to offer suggestions to our members in order to improve their experience, because we genuinely our members to find success.
We do a search for matches every day, and how many matches you receive depends on many factors – first and foremost, compatibility, then we take all of your personal settings into account.
I personally would be happy to view your account to see if I can help further or answer any questions you have. If you happen to be on Twitter, you find me as @eharmony_jack.
CLEVELAND, TENNESSEE -- As a widow, my grown daughters had been encouraging me to join eHarmony for the last couple of years. I finally joined but thankfully, I only joined for three months. I have had very few matches, nothing in the last two weeks. Went I emailed their customer service department, they suggested I change my drinking preference from a few times a year to a more frequent use. In addition, they also suggested that I select more religions denominations as I had selected those that I felt were compatible with my religious views. I was surprised by their suggestion as both of these are indicators reflect who I am as a person. With supposedly thousands joining daily, I find it hard to believe there aren’t other people who have views similar to mine.
There is no refund if you are dissatisfied; however, I will obviously not renew my subscription. I now know that their commercials aren’t for real. In good conscience, I cannot recommend their service to any of my single friends.
BE CAREFUL giving EHarmony as a gift! Eharmony will screw you later by continuing to charge YOU…the gift-giver! It happened to us….we called them to resolve it – explaining to them that it is illegal to charge OUR card on a continuing basis WITHOUT OUR approval. They have every right to contact the account holder – and attempt to make arrangements for a continuing subscription – but it is purely illegal to allow the gift recipient to authorize OUR card to continue to be charged. And you know what they said? “We have to have the gift recipient’s approval to not charge your card” WHAT????? It is not the gift recipients card! This is criminal, scammy, and illegal.
Thankfully our gift recipient called “for us” to “authorize” the discontinuation of charges on OUR card! Be careful – these people are scammy!