Regarding El Pollo Loco #3380 at 19762 Ventura Blvd., Woodland Hills, CA
I phoned the El Pollo Loco customer service line to make a complaint. This was approximately two months ago. I have never ... read full review13 Replies - Latest reply on 09/06/2013
El Pollo Loco is Falling Apart
NORTH HOLLYWOOD, CALIFORNIA -- Complaint to El Pollo Loco:
"First of all, how dare you require my address in order to complain!!!
I have been visiting your chain since 1988. Today was the worst experience ever at the Burbank ... read full review9 Replies - Latest reply on 01/03/2008
VIRGINIA BEACH, VIRGINIA -- Today, El Pollo Loco is offering a 'Taste the Fire' for free promotion. For each customer you get a grilled thigh, leg, 2 tortillas (choice of flour or corn) and fresh salsa.
Keep in mind that one ... read full review10 Replies - Latest reply on 04/28/2009
HUNTINGTON BEACH, CALIFORNIA -- I paid a total of almost $13 for the newly advertised on TV "Mango" Grilled Tostada and "Mango" Taco Plate with NO "Mangos". When I complained to the clerk I was told they were "out of mangos" and yet I was never told beforehand nor offered a coupon or free dessert after the fact. I specifically went to El Pollo Loco to try the new specials and was very disappointed and felt cheated by having to pay for something I didn't even get. I really feel like this is "false advertising" and I hesitate to ever go back again because of it. In fact that was my first visit back to El Pollo Loco in several years because I was impressed that they had revamped their boring menu. Furthermore the portions were skimpy, the shells stale and the chicken hard on the edges as if it was old and had been sitting for too long. Bad experience all around and not worth the money.Add reply
When ordering a Jalapeño sandwich without sauce.
9 Replies - Latest reply on 10/29/2010Add reply
1.) I get a guacamole sandwich instead.
2.) Upon return I get a Jalapeño with more sauce than should be legal.
3.) Upon my second return I get another one full of sauce, at this point they had pushed my buttons. At that point in time I grabbed the bun and smeared it all over the drive thru window, "what part of NO sauce do you not comprehend?" The manager then gave me my money back.
What I fail to comprehend is it is cheaper for any restaurant to leave ingredients off an order yet they turn "no sauce" into rocket science.
LONG BEACH, CALIFORNIA -- I have went to the El Pollo Loco on Market/Cherry and every time I have ordered a flan and every time they say they are not ready, I don't care if its 11am, 1pm, or 5pm the excuse is the same. They have the best flan's and I usually order 2 or 3 at a time at least twice a week and they tell me the same thing, they are NOT ready....
1 Replies - Latest reply on 05/16/2008Add reply
Just thought I would inform you and I probably won't return if this problem keeps occurring.