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EMachines EL1358G-51W
Posted by on
Rating: 2/51
My boys recently purchased one of these computers (New) from our local WalMart. This is a bargain base computer that works well for internet browsing and what not. Not a bad computer for what you pay for it.

After we got it all set up one of my boys started to play Minecraft and were not impressed with its video performance. Even after I tuned down the settings in Minecraft it was still not very good. Needless to say they wanted a new video card to place in it.

We searched and found a Diamond Radeon HD6450 video card, that should meet their needs, but requires 400 Watts to run correctly. The power supply in computer was only rated at 220 Watts, and is a slim design. The largest power supply we could find was 350 Watts.

We purchased an Ultra 750 Watt power supply and decided to install the eMachine Motherboard, 1 Terra-byte Harddrive and DVD drive into an older tower that I had sitting around. This is where I needed the technical documentation for the motherboard to ensure I connected everything up correctly.

Went to the eMachine's website and could find nothing. Chatted with their tech support(they were very prompt and friendly), but to no avail, nothing is available. What kind of computer company produces a computer and does not have any technical documents on it???

I was able to connect up the cables for the power switch and led, but need the pin outs to see if I can connect the reset switch, HDD indicator, speaker, Firewire and USB ports from the tower.

The Technician said this would void the warranty, but it is a $200.00 dollar computer to begin with.

So...If you want a decent cheap computer, buy it, but if you want something more capable, spend the money and build or buy one. Most decent motherboard manufacturers offer documentation for their motherboards. I will build my next one from scratch.
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FoDaddy19 on 09/11/2012:
You would've been fine with the Radeon 6450 with a 220 watt PSU. Video card manufacturers grossly exaggerate their card's power requirements. The 6450 specifically has a TDP of 27 watts. It doesn't take much to power it.

On my work PC I have a Radeon 6570 (SFF case, and my unwillingness to spend more than $50, made it the best choice) installed on it for after hours TF2 smackdowns, and it only has a 240 watt PSU and I have zero issues.

trmn8r on 09/12/2012:
I've never seen a schematic for the computers I have owned. Never had the need for one so I did not inquire. Seems like it would be the rare WallsMart customer who would want to deconstruct one of these low end models. You could reverse engineer the few items that you mentioned.

One Radeon 6450 out there (of many) consumes 145W, so it is possible yours was not sufficient depending on which one you bought.

MRM on 09/12/2012:
If you want an upgradeable computer, it would be wise to build your own computer, based on a i5 processor. Its also cheaper to build your own as well.
FoDaddy19 on 09/12/2012:
@ Trmn8r. There's no 6450 that consumes 145 watts of power by itself. I could easily see a load of 145 watts on and entire system though. If you look here

You can see that the TDP of the 6450 is either 18 or 27 watts depending on the clock speed of the two possible reference models. The 145 watt figure would be reasonable if you added in the power requirements of the CPU,HDD,optical drive, mobo,etc. But for the card itself, you'd have to step up to something like a 6870 before you got to the point where the video card itself was drawing 145 watts.
leet60 on 09/12/2012:
With most of these low end machines the same model may have various motherboards depending on what is available when manufactured. The best bet would be to open the case, get the brand and model from the motherboard and contact the company that manufactured it.
bgravit on 09/18/2012:
Thanks for all the constructive comments.

I should have checked the reviews before I said yes to my boys, but they wanted it...NOW...

Thanks for the info on the actual power consumption of the video card, that would have made things easier and cheaper, but I would still been concerned over the heat dissipation in such a small unit.

The larger 750 watt Ultra power supply should more than meet all their future power needs and help keep the computer temps down since it will not run anywhere near its limit.

I did finally locate a motherboard document on helpowl under EL1351G motherboard document. It had the motherboard connections listed reasonably understandable. I was able to connect the towers HDD LED, Reset switch and extra USB ports.

My boys have yet to test it, but I tested Minecraft on it and it runs fluidly...:)
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Emachine HORRID Customer and Tech Support
Posted by on
IRVIN, CALIFORNIA -- This is by far the worst company ever. I got this computer for a present last February and am now having problem with the windows installer and downloading. msi files. I called Microsoft and they told me that the windows was purchased from Emachines and I have to talk to them.

So I called Emachines and they told me that I would have to pay either a one time fee of 99.99 or a fee of 149 for a year of support I just choose the 99 for a 72 hour tech support that was yesterday.

I talked to a tech and the first thing they did was blame it on a corrupt file or link. We tried several different programs that were. msi format, one download out of 4 so he said that the others were bad. Really? Java is corrupt, Microsoft is corrupt??

So he proceeds and after the call I try downloading the program on another Emachines computer I have had for about three years. Low and behold it downloads....those corrupt files...download no problem.

I called them this morning and they want me to pay them again. AGAIN? I happily reminded them that I have 72 hours with this one time payment I already paid they put me on hold and never came back I called again b*tching to the next person that answered and you know what her solution was??

System restore and recovery. Really? I paid you 100 dollars for you to tell me something that I already know how to do. I asked them why I am doing this and not REPAIRING the problem to me restore is like a covering up it can happen again. They promptly told me that it happens ever blue moon and that a program change some files or corrupted them on my hardware.

See the change here, first download files are corrupted now my hardware is corrupted! (BS. plain and simple, BS in all its glory. ) I told them then that if I restore without knowing what programs did it in the first place what makes you think it will not happen again...their reply: Because it happens every blue moon.

WOW, 100.00 for that, its ridiculous and this company's tech support is a joke. I am in the middle of a dispute with my credit card company as we speak. PLEASE PLEASE never get a Emachines computer YOU WILL REGRET IT!
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Alain on 01/28/2012:
You might try giving Acer America corporate HQ (333 W. San Carlos St., Ste. 1500, San Jose, CA 95110) a call (since Emachines are an Acer product) at (408) 533-7700. They might help. Appreciate the warning, though. Unfortunately, customer/tech support with a lot of companies has become pretty bad in recent years and the trend looks like it's just getting worse.
At Your Service on 02/01/2012:
E-Machines are kind of a cheaply made product; of that I can agree. But computers have corrupt files. That's the nature of a computer. And the tech was correct, after exploring other possible solutions, to suggest a full restoration.

I might suggest getting a backup hard drive. You can purchase them for under $100. Invest in a copy of a program called Acronis True Image. Have it automatically do a backup so when an issue like this comes up, you can restore your system back with very little effort.
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Posted by on
CARBONDALE, ILLINOIS -- If you have read these reviews and still took the chance.. you got what you deserve! I bought one at New Year's from Walmart. Ran great and I liked it until 3 months later it won't turn on. Hmmm. Found pages upon pages of internet griping about how bad they are, what Walmart said to wiggle out, and that the warranty handlers were outrageous. Didn't listen. Bought another. It will not start right out of the box. Took it back (Walmart reluctantly took it back) for another. It will NOT start right out of the box! So.. took it back and got cash refund. Walked over to Best Buy and bought a Copmpaq Presario CY5700Y for 309.00! Stay tuned.

P.S. Walmart still has $300 of my money and I have Chinese junk from first purchase!
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leet60 on 04/13/2011:
Emachines computers are low end, made specifically for the casual user that wants a cheap machine. Acer owns Emachines. Prior to their acquisition the computers/laptops were made in Irvine, Ca - now I believe Taipei.

As for being happier with the Compaq if you search the web you will probably find just as many complaints. You may also be interested to know Compaq computers and laptops are made in China.

route51south on 04/15/2011:
Irvine, Taipei, and China are all three separate places. One factory's quality control (or absence thereof) has nothing to do with any other. Over-generalization does not make one an expert. I, on the other hand, am a casual user who wants a cheap machine. And I am *reporting* that I had a catastrophic experience with a particular company three times in a row. Please stop trolling.
Joseph on 07/06/2011:
Our eMachine lasted 11 years and just got a bit slow, but is still working. Our new 2011 eMachine is fantastic, from WALMART, a company with great customer service. This computer is lightning fast, reliable and well designed and thought out. It comes with a 20 " LCD High Definition Monitor. You MUST buy one of these !!
mike on 07/05/2013:
I bought s emachine laptop was the best laptop iv ever used in till my wife sat on it 3 years later. Sure do miss it .
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Class Action against Emachines
Posted by on
SALINA, KANSAS -- Civil Justice Initiative is researching a class action suit against eMachines, a Gateway Inc. product. In the circumstance at issue a consumer purchased an eMachine EL1352G-01w for $298 which crashed in just 17 days. Acer support (included with the warranty) repeatedly lied to and deceived the purchaser as well as failed to live up to their 7 day return policy when the product had to be sent in to their repair center in Texas. This is alleged to be in violation of their warranty and service agreement. Civil Justice Initiative is seeking statements from individuals with similar experiences to help establish the fact that these "cheaper" model computers are composed of substandard components and designed to break down. These substandard products are generally sold to the lower income class who is less likely to be able to pursue legal action so we'd like to do something about that. If you've had a similar experience with an eMachine, Acer, or Gateway PC please visit our site at www.civiljusticeinitiative.org for more information or to provide a statement. The article on this matter is to the immediate right at our Home Page. -Thank You
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madconsumer on 02/16/2011:
great review.

very helpful.
getoverit on 02/16/2011:
When you buy an eMachines EL1352G at Walmart, it comes with a 1-year limited warranty and phone support. Nowhere in that warranty is a 7-day turnaround promised in the event that a customer sends a machine in for service.

The write-up on the website the OP refers to mentions a consumer who was told over the phone that their computer would be returned within 7 days. From the sound of things, that statement is being regarded as an "agreement", even though the written warranty does not stipulate the 7-day return policy the OP alludes to.

It's no secret that low-end computers are assembled from parts that may have relatively high failure rates. You get what you pay for.

I really have to question the notion that Acer would assemble machines that are "designed" to fail. It just doesn't make sense that they would deliberately sell a three-hundred dollar product that everyone has to send back in for warranty service. How would that ever be cost-effective?

I hope that consumer gets his or her computer back soon, that it gets properly fixed, and provides some good years of service. I really think that's their best shot at getting a satisfactory result of of this because I suspect that any form of class action is out of the question. I say that particularly because that warranty has arbitration provisions that specifically preclude a consumer from taking this kind of issue to court.

simplyfeedup on 02/07/2012:
Oh its a very true statement about they design them to fail after a given period. No one should have to lose money on a computer... it is wrong anyway you look at it.
Starlord on 02/07/2012:
Regardless of the name plate on the computer, they are obsolete before they are even shipped to the stores or customers. I do not think they are designed to fail quickly, as it is the nature of the beast of electronics that parts used are sometimes substandard. I used to work for a company that made relays for microwave ovens, and you would be shocked at the number of units that failed to pass quality control, let alone make it into a microwave.
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Horrible PC
Posted by on
I recently bought a eMachine computer from Best Buy. I was so excited when I got home to open it up. When I opened the box, looking for instructions all I got was a sad excuse for instructions. It was a paper that barely explained anything. And if that was bad enough, I couldn't get on the internet. At first I thought it was Comcast so I called them. But then I contacted eMachine (via chat) and they made me download a file. It worked fine then. The next day, the internet stopped working! I tried everything! So I contact them again and the person tells me to do a system restore. I thought he was crazy because I had just bought the computer the day before, but I comply and do that. And after 3-4 hours of trying to get it to work (after the restore) I talk to someone who FINALLY tells me that I DON'T have a wireless card in my computer.

If I had've known this earlier I would've taken the computer back. I would NOT recommend this company to ANYONE. Save up for a Dell computer. It may be pricey but at least you'll get a quality computer.
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Anonymous on 01/24/2011:
ummm....Emachines is a budget-brand computer. I don't think its Emachine's fault that you don't have a wireless card. I'm sure it says right on the box what the computer comes with. You asnwered your own question with the last sentence. I have an Emachines laptop and I love it. As far as instructions, all you have to do it hook it up and turn it on. Windows has a toturial on how to use the computer. I suggest you talk to someone at Best Buy next time you computer shop because you obviously don't know much about computers.
MRM on 01/24/2011:
Most of the desktop or tower computers don't have a wireless card. But you can purchase a USB wifi adapter ($12-$30) and you will be able to connect to internet.
MRM on 01/24/2011:
PS, even without a wireless card present in your computer, your computer is still capable of connecting to internet via Ethernet cable.
andbran on 01/24/2011:
I bought an emachine from Best Buy 3 years ago and I have never had any problems with how to set it up. and I know little about computers.
Anonymous on 01/24/2011:
I bought an emachine many years ago for my business, and it was a breeze to set up, the instructions were simple, and it still works great. I find most of my issues with computers are not with the computers themselves, but with the operator.
Whiteduck on 01/24/2011:
I'd be interested in knowing how the OP ever got on the internet if it doesn't have a wireless card and he never plugged in an ethernet cable. Unless he left that part out (and also about how he unplugged it later since it quit working).

I don't like Best Buy much, but doesn't look like they or eMachines did anything wrong here...
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3 Bad Power Supplies Later
Posted by on
JACKSONVILLE, NORTH CAROLINA -- At one time we where great fans of Emachines. However all that is done. The last computer we bought from them has "gone through" 3 power supplies.. ALL Bestec ! The "stock" power supply which came with the system lasted about 5 months. After replacing it with a known working PS we called Emachines who sent us a new one. Due to my work schedule it was a bout 1 month before we installed it. The whole time we ran with the "test" power supply with no issues. After installing the new one we ran for about 3 months. That one also went bad. Again we swapped out for the "test" power supply and contacted Emachines. Again we where shipped a Bestec Power supply. About 3-4 weeks later we installed it. It lasted less than 24 hours ! We again put the "test" power supply in and the computer ran fine. WE called Emachines who suggested that we bring the tower in for service. The computer would be gone for 14+ days, not to mention wipe the hard drive.. (WHY?).

After explaining that the tower was a gift for my fiance and that would not be an option, especially because that the comp has NOT burned out the "test" power supply only BESTEC power supplies. After talking to 4 level 1 techs, We where told that we would need to talk to level 2 tech but there would be no problem getting another brand Power supply.

HOWEVER now after talking with a level 2 that is NOT an option.. WE offered to send in the faulty power supply .. and have it replaced. That is also NOT an option. The only Option is to send in the tower. Have it serviced, It will be replaced with a BESTIC power supply and sent back after it successfully runs. My question is FOR HOW LONG? Are they going to hold her computer for 6 months ? There is a Long list of people complaining about Emachines power supplies. It would make sense to me to maybe .. Just maybe.. STOP USING BESTEC!!!. Bottom line I will NOT buy Emachines again. NOR will I recommend that any one buy them, AS I said to the Last person I spoke to from Emachines . "Last I heard, customer service is # 1" Guess Emachines is beyond that huh..
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Anonymous on 03/09/2009:
They use cheap parts. That's how come they can sell the PC for such short money. You pretty much get what you pay for. Power supplies are not big ticket items. Wouldn't it be a whole lot less aggravation to just leave the spare you have in the machine, and call it a day?
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Bad Motherboards
Posted by on
INDIANANAPOLIS, INDIANA -- eMachine motherboards will fail
Do you like to pull your hard earned money from your pocket and buy a computer just to find out that the computer you bought from eMachines Or Gateway has no warranty?
Well this has happened to many of people around the world.
Just remember, you get what you pay for and with eMachines it’s not a lot, expect a lot of lies from them.
I have had 7 eMachines fail with bad motherboards and even had one fail at 10 months old.
They just blew me off till the warranty ran out and then sent me a notice that it was out of warranty and gave me a link to their site to order a new one like I would pay for another board that might not last the 10 months again, I think not.
You just might be one of the people stricken with the eMachine blues like me.
First you might notice that you’re getting a lot of weird errors or system crash reports or the pc just freezes up on you or it will not make it past the eMachines boot screen.
What I found out about these nasty motherboards is that they use bad capacitors on them and they will either leak or just explode inside the case.
I do not like trying to call them because they want to charge you $20.00 to your credit card for each call for service.
They will put you off or just tell you to use the restore discs that came with your pc and just destroy all your data but a lot of the time its your motherboard and doing a restore will just make you loose all your data and will not fix the problem.
If you e mail tech support they will tell you the same thing but some people only have one pc and can not even get on line to do this.
These people at support are nothing but a waste of a skin bag.
The best thing to do is to go buy a aftermarket motherboard non eMachines and install it and re install your windows back on the pc and be done with it, Warning to people that do not know, you will need a new Windows disk for this and not the restore cd.
The restore cd will no longer be any good.
A good motherboard to put in these silver and black cases is a MSI motherboard, If yours has the Intel Processor in it go with the Intel type board from MSI so you can still use your processor.
Or if yours came with a AMD go with it.
Some of the newer ones like I have had the AMD motherboard in it but when my motherboard burnt out it took the processor with it so I just went with a Intel Pentium 4 .
Just remember you will never be satisfied with the support team from eMachines or Gateway.
The best way to hurt a company is not to buy from them and to spread the word not to buy from them.
It is your choice so do a Google search on emachine motherboard defects before you buy one.
I just got off the phone with someone at corporate office and he said that he could not help again so f them.
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Dans chat on 12/20/2005:
A good motherboard to put in these silver and black cases is a MSI motherboard, If yours has the Intel Processor in it go with the Intel type board from MSI so you can still use your processor.
Or if yours came with a AMD go with it.
Some of the newer ones like I have had the AMD motherboard in it but when my motherboard burnt out it took the processor with it so I just went with a Intel Pentium 4 .
Just remember you will never be satisfied with the support team from eMachines or Gateway.
The best way to hurt a company is not to buy from them and to spread the word not to buy from them.
It is your choice so do a Google search on emachine motherboard defects before you buy one.
I just got off the phone with someone at corporate office and he said that he could not help again so fu$k them.
Ponie on 12/23/2005:
"The best way to hurt a company is not to buy from them..." But yet you bought 7 eMachines? When are you going to start following your own advice?
NickNick on 04/06/2007:
what kind of motherboard was in your computers. mine has the intel board with the P4HT 630 processor. I heard the mother boards go bad because of the power supplies they use are very cheap and do not supply enough power to the computer. The powersupply then goes out on you and takes the motherboard allong with it and sometimes the processor....I read about that problem and immediately replaced my power supply with a 480 watt one. mine came with 300 wats to begin with. try replacing your power supply yourself; I did tis so easy.
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Poor Warranty Service
Posted by on
I bought an eMachine desktop computer just under a year ago. Why did I buy an eMachine? Simple, I have a 10 year old one that my son to this day is still using, a bit slow but it's never had an issue. So I figured I couldn't go wrong. Boy was I wrong.

Started out fine when I bought the computer. Then it would randomly lock up, then not only did it lock up it would randomly shut off by itself. So I took it to my computer repair man. He did a diagnostic, contacted eMachine as the computer was still under warranty told them what he had done and what he felt was wrong with it. We shipped it to them, my cost of shipping of course. They had it a week, shipped it back stating it was the power source and that had been replaced and they had booted the computer up and it worked fine. When he got the computer back, computer wouldn't boot. Imagine memory modules were not locked into place but yet they had booted it at the company. My computer man returned the computer to me and I had it three days. Guess what? Locking up again.

So my computer repair man contacted them again. We shipped the computer back again to Texas, this time at their cost. Got the computer back yesterday, after two weeks, this time they replaced the hard drive and said it's working fine. Plugged it in, booted it up and it LOCKED again! Not fixed. Contacted them again this morning. It is now back on it's way again to Texas for a third repair. Thank God it's under warranty and thank God for my computer repair man dealing with eMachine company because so far he has made them pay, except for the first time, all shipping costs. For the amount of money they have spent shipping this computer between Texas and Miane they could have replaced the entire thing for less money.

I will never recommend an eMachine to anyone again nor will I ever purchase another one. Makes me wonder now why the place I bought the eMachine stopped carrying them?????? Think they might have known something?
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Anonymous on 11/23/2010:
Emachine brand computers is a low quality brand computer, as for the reason why you got it so cheap. I wouldn't expect 5 star quality service from a low budget brand computer.
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Bad choice
Posted by on
I needed another laptop, so I went to WalMart. I selected the eMachinee525 laptop with full Windows 7 and a trial version of Microsoft Office Home and Student 2007. I had some troubles backing up the system as it would not format the disk. I use an online back so I didn't think much of it. When the Microsoft Office trial expired, I tried to convert it to the full version. The website defaulted to was invalid, so I tried to go directly to Microsoft. I was referred to the new 2010 version, and tried to purchase it. The site would not properly accept my order, so I ordered the product key direct from WalMart for the 2010 version.

After several attempts to install it according to instructions, I had to call Microsoft. After days of wrangling with customer service, I was advised that the Windows 7 had a corrupt Windows Installer file. Even though it was a software problem, Microsoft said I had to go through the equipment manufacturer to get it fixed. I contacted eMachine (Gateway/Acer) for assistance. The service representative referred me to a site for reinstalling VISTA saying it would work the same with Windows 7. The instructions provided were faulty. When I later tried to access the instructions again, the web page had been removed.

I called eMachine support again. I was advised that the machine was still under warranty, but since it was a software problem, not a hardware problem; it would have to be referred to the Pay For Support Team for special handling.

eMachine does not stand behind its warranty and Microsoft will not stand behind its software unless purchased directly from them, even if properly licensed.
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MDSasquatch on 07/20/2010:
A simple google search found this, it might help:

Billy Endive on 07/21/2010:
Thank you for the reinstall instructions. They are different than the ones provided by eMachine that did not work. However, the mirror image on the drive has the same fault. In order to reinstall Windows 7, I need to purchase the program from Microsoft to replace the program I paid eMachine for. In other words, I still have to pay extra for a defective Microsoft program that Microsoft refuses to warranty because I bought it with the laptop, and eMachine refuses to warranty because it is a Microsoft program defect.
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Wasting money trap
Posted by on
I bought this notebook Emachines E525 m. KAWFO 3.07 at Walmart, I paid $348,00 plus tax, I considered a good price that's the reason I chose it, I used it a couple of times and now when I try to turn it on I see a message on the screen which says windows failed to start and then it keeps going ahead by itself through the startup repairs process then suddenly appears another message on the screen which says: windows cannot repair this computer automatically. If you continue to see this message, contact your system administrator or computer manufacturer for assistance. click finish to exit and shut down your computer. Well I called the manufacturer and they said that I have to pay $129,00 per hour for technical assistance, then I realized why it is a good price when you buy it. I barely used my notebook and I'll have to spend $129,00 to keep using it; I went back to Walmart to try to return it and buy a HP because I have a HP desktop and I have 5 years of free technical support and never had any problems with technical support every time I nedeed it, but they said it couldn't be returned because there were more than 15 days that I had bought it. I had told to a friend of mine about the price when I bought this computer, he was about to buy one because he thought it was a good deal, but I called him back about all this issues, I told him it's probably better to spend a few bucks more to have a more reliable pc with better assistance which he agreed right away, that's all I can do, let as much people I can to know about my experience, I hope it can help.
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leet60 on 07/13/2010:
The problem you are seeing is due to a bad operating system file. Essentially the system cannot load all the required files for Windows to run/load. $129.00 an hour is pretty steep. Did you get recovery disks with the laptop? If so you can put the operating system CD in the tray, power the laptop off and then back on and a screen will prompt to ask if you want to reload Windows - You will lose all of your information but I recommend you format your disk and reinstall the operating system. You will then need to reload your drivers which should be on a separate disk.
Helpful on 07/14/2010:
With all respect, you purchased a cheap computer at Walmart and you're surprised you're having issues?

The recovery for most laptops are now usually stored on the hard drive. Check with any information you have to access the recovery process. Let us know if we can be of more help.

Best of luck.
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