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DO NOT BUY!! Buyer Beware
Posted by Tshomezoo on 01/06/2010
Bought for a Christmas present for my son at Walmart's Black Friday Sale. It crashed within a week. Walmart wouldn't replace or exchange it. Had to fight through three tech's at eMachines to get them to take it back and then had to pay almost $30 to ship it to them through UPS. Still have no idea what they plan on doing but, we will never purchase another one in this household.

     
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Posted by GenuineNerd on 2010-01-06:
You should have went with an HP. The HP desktop I have also came from Walmart's Black Friday sale, was $100 more than the eMachines, and I am happy so far...no problems whatsoever. HP also does a good job with sending me updates and scheduled defrags/tuneups with the machine so I have no problems. And eMachines has always been a bottom-of-the-line brand. Too many people are having problems with eMachines computers. Sure there are a lot of HP complaints here as well, but so far, I'm happy with my machine.
Posted by Anonymous on 2010-01-06:
Yes, an Emachine is a bottom of the line computer, but Im very suprised that wal mart would not allow you to return it.....If you purchased it at wal mart, you should be able to return it there.
Posted by Anonymous on 2010-01-06:
I bought a Compaq Presario at Office Max on Black Friday, and no, I didn't stand in a 1000 people line, and I paid $298 for the tower. My last HP lasted (actually, still runs) for 11 years. I just wanted newer and faster. EMachines are the bottom rung of computers, and the fact Gateway bought them doesn't increase their value in my eyes one bit.
Posted by Anonymous on 2010-01-06:
I have a 2002 Compaq presario Sherdy. Still works but its slow. has some problems so I’m in the market for a new pc.

I mostly use my little netbook to surf the net.
Posted by localgod on 2010-01-06:
This product is outside of WalMart's 30-day electronics policy. The product problem must be resolved through E-Machines. Unfortunately, E-Machines warranties are no better than the paper they're written on...the company is as cheap as the products they produce. Keep at 'em and follow their warranty procedures, stay patient and they will eventually (at great length) deliver. BTW - you will be required to pay for shipping in the process, check the fine print in the warranty. You get what you pay for.
Posted by Anonymous on 2010-01-08:
Wally, those are so cool. Fot the work I do, however, those are a bit small for me. I would like on to play on, though. It's been my fortune to have great luck with Presarios.
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DO NOT BUY
Posted by Route51south on 04/13/2011
CARBONDALE, ILLINOIS -- If you have read these reviews and still took the chance.. you got what you deserve! I bought one at New Year's from Walmart. Ran great and I liked it until 3 months later it won't turn on. Hmmm. Found pages upon pages of internet griping about how bad they are, what Walmart said to wiggle out, and that the warranty handlers were outrageous. Didn't listen. Bought another. It will not start right out of the box. Took it back (Walmart reluctantly took it back) for another. It will NOT start right out of the box! So.. took it back and got cash refund. Walked over to Best Buy and bought a Copmpaq Presario CY5700Y for 309.00! Stay tuned.


P.S. Walmart still has $300 of my money and I have Chinese junk from first purchase!
     
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Posted by leet60 on 2011-04-13:
Emachines computers are low end, made specifically for the casual user that wants a cheap machine. Acer owns Emachines. Prior to their acquisition the computers/laptops were made in Irvine, Ca - now I believe Taipei.

As for being happier with the Compaq if you search the web you will likely find just as many complaints. You may also be interested to know Compaq computers and laptops are made in China.

Posted by route51south on 2011-04-15:
Irvine, Taipei, and China are all three separate places. One factory's quality control (or absence thereof) has nothing to do with any other. Over-generalization does not make one an expert. I, on the other hand, am a casual user who wants a cheap machine. And I am *reporting* that I had a catastrophic experience with a particular company three times in a row. Please stop trolling.
Posted by Joseph on 2011-07-06:
Our eMachine lasted 11 years and just got a bit slow, but is still working. Our new 2011 eMachine is fantastic, from WALMART, a company with great customer service. This computer is lightning fast, reliable and well designed and thought out. It comes with a 20 " LCD High Definition Monitor. You MUST buy one of these !!
Posted by mike on 2013-07-05:
I bought s emachine laptop was the best laptop iv ever used in till my wife sat on it 3 years later. Sure do miss it .
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EMachines = Garbage
Posted by Dirtydave on 03/15/2006
DELAND, FLORIDA -- EMachines are total rubbish. Customer service sucks. Technicians are idiots.
System crashed after two months, multiple hardware failures. Sent in for RMA, they replace the RAM. System continues to fail.

Fails to pass POST. Moron tech support says must be incompatible software drives in the OS! The HDD won’t even spin up! How the Hell can it be software?

Bottom line, buy a real PC put Gateway / eMachines out of business!
     
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Posted by dsmith68 on 2006-03-15:
Build a real PC, not buy one. I can not think of any low cost PC currently being sold by the major retailers that is of any quality. Selling low quality, mass produced items would not be so much of an issue if they provided top notch tech support and fast replacement of parts etc.
Posted by CjCinColorado on 2006-03-15:
I'm a 55 yr old woman. I researched MB's and processors,soundcards,etc. Ibought most of the hardware online with only one problem,(TigerDirect tried to swindle me on a MB but I fought back by posting a scathing review on 'resellerratings.com'. THAT got me an immediate refund! Anyway,I bought a Thermaltake case plus all the hardware and Windows 2000 Pro.
Then I called small pc repair shops to get prices on what they'd charge to put it all together for me.
I paid $60.00 for the assembly AND installing Windows PLUS I got a years warranty too..
That was 2 1/2 years ago. I've never had one single problem with my PC.
GO FOR IT people...buy your own hardware and have a small shop put a pc together!
Posted by miketech on 2006-03-15:
What they said above me.
Posted by dsmith68 on 2006-03-16:
I purchase everything on NewEgg and based my decisions on the excellant rating systems they have and then go looking for the reviews of the items. I check out the manufacture website, their listed support, available downloads etc. Takes time, but I always get good items and end up with a very good reliable PC.
Posted by Scorpi0wonder on 2010-05-14:
I intend to go with a Mac the next time I purchase a computer.
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Class Action against Emachines
Posted by CJI24 on 02/15/2011
SALINA, KANSAS -- Civil Justice Initiative is researching a class action suit against eMachines, a Gateway Inc. product. In the circumstance at issue a consumer purchased an eMachine EL1352G-01w for $298 which crashed in just 17 days. Acer support (included with the warranty) repeatedly lied to and deceived the purchaser as well as failed to live up to their 7 day return policy when the product had to be sent in to their repair center in Texas. This is alleged to be in violation of their warranty and service agreement. Civil Justice Initiative is seeking statements from individuals with similar experiences to help establish the fact that these "cheaper" model computers are composed of substandard components and designed to break down. These substandard products are generally sold to the lower income class who is less likely to be able to pursue legal action so we'd like to do something about that. If you've had a similar experience with an eMachine, Acer, or Gateway PC please visit our site at www.civiljusticeinitiative.org for more information or to provide a statement. The article on this matter is to the immediate right at our Home Page. -Thank You

     
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Posted by madconsumer on 2011-02-16:
great review.

very helpful.
Posted by getoverit on 2011-02-16:
When you buy an eMachines EL1352G at Walmart, it comes with a 1-year limited warranty and phone support. Nowhere in that warranty is a 7-day turnaround promised in the event that a customer sends a machine in for service.

The write-up on the website the OP refers to mentions a consumer who was told over the phone that their computer would be returned within 7 days. From the sound of things, that statement is being regarded as an "agreement", even though the written warranty does not stipulate the 7-day return policy the OP alludes to.

It's no secret that low-end computers are assembled from parts that may have relatively high failure rates. You get what you pay for.

I really have to question the notion that Acer would assemble machines that are "designed" to fail. It just doesn't make sense that they would deliberatly sell a three-hundred dollar product that everyone has to send back in for warranty service. How would that ever be cost-effective?

I hope that consumer gets his or her computer back soon, that it gets properly fixed, and provides some good years of service. I really think that's their best shot at getting a satisfactory result of of this because I suspect that any form of class action is out of the question. I say that particularly because that warranty has arbitration provisions that specifically preclude a consumer from taking this kind of issue to court.














Posted by simplyfeedup on 2012-02-07:
Oh its a very true statement about they design them to fail after a given period. No one should have to lose money on a computer... it is wrong anyway you look at it.
Posted by Starlord on 2012-02-07:
Regardless of the name plate on the computer, they are obsolete before they are even shipped to the stores or customers. I do not think they are designed to fail quickly, as it is the nature of the beast of electronics that parts used are sometimes substandard. I used to work for a company that made relays for microwave ovens, and you would be shocked at the number of units that failed to pass quality control, let alone make it into a microwave.
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Junk
Posted by NIEVESKID on 09/10/2009
We bought 2 Emachines one 2 years ago and the other 3 years ago. Both the computers have blown mother boards. These are not the only Emachines I have owned the first one did the same thing yes you would have thought I would have learned a lesson, but now I have I will never buy another Emachine ...

Our MIS dept told me these computers were junk and I should have listened .. Lesson learned ........
     
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Posted by Anonymous on 2009-09-10:
Unfortunately they are purchased because they're cheap.
Posted by Anonymous on 2009-09-10:
If your going to buy a computer, you should really buy a name brand one. They might cost a little more but they are reliable and backed by decent warranty plans. Even the name brands ones are pretty cheap these days.
Posted by MRM on 2009-09-10:
Any kind of computers, no matter how cheap they are, are all the same to me.
Posted by MRM on 2009-09-10:
PS, after years of repairing computers, I rarely replaced motherboards. It's mostly likely a blown power supply unit, which is why your computer wouldnt turn on.
Posted by madconsumer on 2009-09-10:
e-machines ARE junk.

wally, that or have one custom built.

great review.

very helpful.
Posted by GenuineNerd on 2009-09-10:
eMachines motherboards do blow. I have a friend who had a 4 year old eMachines PC...the on-off switch won't turn on the machine. I then took the motherboard and other components out of the original eMachines case and put them into a new case, connected the wires and power supply from the new case to the motherboard, and it still wouldn't turn on. A green LED lit up on the motherboard itself, but it wouldn't turn on, so the problem is the motherboard and not the switch. I then took the hard drive out of the machine and threw out everything else except the new case and power supply. He was lucky to get 4 years out of that PC.
Posted by JR in Orlando on 2009-09-11:
I have had two E machines which I have used in business probably for 4 or 5 years. Work great, would buy another.
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Extremely poor customer service
Posted by Sisyphus on 06/20/2006
SHOREVIEW, MINNESOTA -- The company performed a necessary repair to our computer for which we paid approximately $290. When the computer was returned to us, the original problem was fixed, but the entire system started randomly shutting itself down.

We returned the computer again, to have the new problem fixed. When it was returned to us, the same problem existed - the computer was not reliable to work with, because it would shut itself down in the middle of activities.

We returned the computer a third time, and the problem still was not fixed.

The company's only response is to tell us to continue sending the machine in, and they will continue to try to fix the problem.

We believe that the company should be able to repair this problem, which never existed before the company worked on the computer in the first place. The amount of computing time lost due to this problem, and due to sending the computer in repeatedly for repairs, is ridiculous.

Furthermore, when we called the corporate office to complain about the problem, the "customer service" representative with whom we spoke was very rude and condescending. His name was Michael.

We reported this company to the Better Business Bureau and the final rebuttal from eMachines/Gateway blamed me, the owner. Although the original problem may have been my fault, I paid to have this fixed, and the new problem did not develop until the company returned the computer to us the first time.

We were extremely disappointed with the quality of customer service from this company, and with the response of both eMachines and its parent company, Gateway Computers, and we will never again purchase products from either of these companies.
     
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Posted by dmjar863 on 2006-06-20:
I had a problem like this with one of my laptops. The unit was overheating and would just shut down. Turned out to be a bad fan. Also emachines is known to be one of the cheapest PC makers out there. So they use the cheapest parts possible. But it seems every PC manufacture is doing that now.
Posted by beanbagbritches on 2006-06-20:
I wasn't impressed with their customer service overall when I had some issues with my computer. When I called to troubleshoot, the rep was nice, but I still had to mail out my computer & shipping to Utah was over $100!! emachines isn't the best company in the world, at least the computers aren't bad.
Posted by Anonymous on 2006-06-20:
dmjar - (off topic, sorry) If you were going to buy a laptop under $1000 what would you buy? (internet, email, office)
Posted by dmjar863 on 2006-06-20:
Hard to name a specific model since they change every three months, but in my opinion Toshiba makes the best laptop overall. Your demands aren't much so any new model will meet your requirements. If you are not in a hurry wait until Vista is about to be released (Around Nov 30th supposedly) All laptops with XP will go on clearance and will drop in price. But you asked what I would buy. I would wait for a good sale on a Compaq or Hp (because it always seems to be those brands) one of those $399-$499 deals that pop up every once in awhile and get there when they open so I don’t miss out. Use it until I can’t fix it anymore and move to a new model when it dies. And make copies of all those UPC codes and rebate forms before I mail it.
Posted by tander on 2006-06-21:
Stew, HP's are good laptops and desktops, I've had 3 desktops now and a laptop, but the laptops are a bit more expensive, but you could probably get by cheaper if you aren't going to use it for gaming.
Posted by Anonymous on 2006-06-21:
fyi: http://clarkhoward.com/shownotes/category/8/24/231/
Posted by Anonymous on 2006-06-21:
Great input! Thanks guys & gals.
Posted by Krystal on 2007-02-25:
My first computer was a Gateway and I loved it, so for my second I automatically purchased one. It was a nightmare! It never worked from the day it arrived. Phone calls lasted up to 6 hours. It took nearly 3 weeks for them to take it back and then I had to fight for them to take all the shipping charges off, which took another 2 weeks. I am sick of my time not being worth a dime! I wish we could have business back that cared about the consumer and the products they were selling. In my opinion it would be worth it to spend a little more money to know there was actually a LIVE person willing to speak to me and who was willing to take care of the problem so I didn't have to!
Posted by kitten-nyc on 2007-06-21:
i am experencing simular problems with this company. i got a remanufactured laptop and they insist that thou it arrived today i had it sense january. the thing is they seemed more interested in 'warranty' then customer satification. What i do not understand is if i'm paying for the phone call why does it matter. I like many it would seem will not buy a gateway again. I just wish like some i could afford to fight this.
Posted by joseph03565 on 2007-07-28:
Who did you buy it from? According to Tiger Direct buying a refurbished laptop is risky anyway - and they sell them!
Posted by Connoisseur on 2010-08-24:
Bought my Acer desktop 2009 today turned it on the monitor does not go on(2010)......it is exactly 5 months out of the lousy year warranty. The Indian techys are sorry but ...hey too bad can't help you. I have at least SIX computer that all died within 2 years(Dell/HP/ToshibaX2/ACER and just after the warranty. Is it my imagination that this phenomena is deliberate? Is this why the stores want to push on you an extended warranty because they know that the longevity of PCs is only 2/3 years? If that is the case(which seems plausable)....wow what a cash cow to the companies who will fix it for another $200+.
This is not acceptable considering that EACH of those defunct computers are a toxic hazard. ALL computers should last at least TEN years so that there is NO highrate of turn over of these hardwares, therefore more manufactured toxic material into the environment.
Please complain as much as possible to the Attorney General with regards to the computer hardware industry and its high rate of "throw away toxic hardware." This would not be the case if the PC companies produced hardware that LASTED for a number of years.
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Can't get my computer back
Posted by Tazzmann on 04/15/2006
REPAIR DEPOT -- I sent my machine in to be repaired 2/22/06 under the extended warranty, After waiting three weeks for some kind of response I finally called to inquire about the progress. I was told that they replaced the mother board twice and the power supply twice and the CPU and could not get it running and to try back in a week. I called back in two weeks and was given the same story of replacing all the parts again. I mentioned that they had already used that excuses and wanted to know what the problem was. they basically told me I had to wait till it was done and that was it. Two weeks later I called the warranty office about buying a ESP plan and asked how long a worse case repair would take and she said 7-10 days at the very most. When I mentioned they had mine for almost 2 months she instantly switched me to a supervisor whose job it is to get me off the line and told me there is nothing he could do!!!!! PLEASE do not buy a EMACHINE THEY CANNOT FIX THEIR OWN MACHINES AND DO NOT WASTE MONEY ON AN EXTENDED SERVICE PLAN !!! FIND A GOOD LOCAL REPAIR SHOP AND SAVE TIME AND MONEY !!!!! ps (I STILL DON'T HAVE MY COMPUTER BACK)
     
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Posted by Anonymous on 2006-04-16:
Sounds like "A" real pain in the rear. "B"efore I did anything else, I would "C" what "D" warranty says in the fine print. Then, call "E" machines and tell them to go "F" themselves. G whiz. Don't go to HH Gregg either. "I" mean it. I'd rather be arrested for "J" walking then to buy an emachine. It'll all be O"K" soon. It's "L"ementry, dealing with "M" people. But glad I'm not "N" your boat. Do you "O" any money on this? I bet you're "P"eed off. That last pun was right on "Q". "R" you "S"timating when the warran "T" will pay off for "U"? Continue to argue "V"hemently, maybe they will honor the "W" money-back. If not ask the "X" wife if you can use her comnputer. "Y" not, it's worth a try. I don't think there is an E "Z" way out of this. GOOD LUCK.
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Horrible PC
Posted by Ruijier on 01/23/2011
I recently bought a eMachine computer from Best Buy. I was so excited when I got home to open it up. When I opened the box, looking for instructions all I got was a sad excuse for instructions. It was a paper that barely explained anything. And if that was bad enough, I couldn't get on the internet. At first I thought it was Comcast so I called them. But then I contacted eMachine (via chat) and they made me download a file. It worked fine then. The next day, the internet stopped working! I tried everything! So I contact them again and the person tells me to do a system restore. I thought he was crazy because I had just bought the computer the day before, but I comply and do that. And after 3-4 hours of trying to get it to work (after the restore) I talk to someone who FINALLY tells me that I DON'T have a wireless card in my computer.

If I had've known this earlier I would've taken the computer back. I would NOT recommend this company to ANYONE. Save up for a Dell computer. It may be pricey but at least you'll get a quality computer.

     
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Posted by Anonymous on 2011-01-24:
ummm....Emachines is a budget-brand computer. I dont think its Emachine's fault that you dont have a wireless card. Im sure it says right on the box what the computer comes with. You asnwered your own question with the last sentence. I have an Emachines laptop and I love it. As far as instructions, all you have to do it hook it up and turn it on. Windows has a toturial on how to use the computer. I suggest you talk to someone at best buy next time you computer shop because you obviously dont know much about computers.
Posted by MRM on 2011-01-24:
Most of the desktop or tower computers dont have a wireless card. But you can purchase a USB wifi adapter ($12-$30) and you will be able to connect to internet.
Posted by MRM on 2011-01-24:
PS, even without a wireless card present in your computer, your computer is still capable of connecting to internet via Ethernet cable.
Posted by andbran on 2011-01-24:
i bought an emachine from Best Buy 3 years ago and i have never had any problems with how to set it up. and i know little about computers.
Posted by Anonymous on 2011-01-24:
I bought an emachine many years ago for my business, and it was a breeze to set up, the instructions were simple, and it still works great. I find most of my issues with computers are not with the computers themselves, but with the operator.
Posted by Whiteduck on 2011-01-24:
I'd be interested in knowing how the OP ever got on the internet if it doesn't have a wireless card and he never plugged in an ethernet cable. Unless he left that part out (and also about how he unplugged it later since it quit working).

I don't like Best Buy much, but doesn't look like they or eMachines did anything wrong here...
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Hard Drive Failure
Posted by Chapped on 04/17/2009
SHELBY TWP, MICHIGAN -- My 14 month old Emachine is now experiencing Hard Drive failure. I have taken it to 2 computer repair shops each has quoted me approximately $300 to replace the Hard Drive. I called Emachines customer service to inform them of my problem, which was a waste of time. I was told that my 12 month warranty had expired, and if I wanted to complain I could call another number where I could PAY BY THE MINUTE TO COMPLAIN! Are you kidding me? In my opinion this is a very poor product with a terrible customer service department.

I was also told by the repair shop that Emachines are notorious for this type of problem as well as having bad mother boards. Don't waste your money!
     
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Posted by Anonymous on 2009-04-17:
I don't have any advice for your particular situation, but I had a similar experience with e-machines a few years back. They're fairly inexpensive to begin with and end up costing an arm and a leg. I think they're made by Gateway if I'm not mistaken, which I've also heard has less then good products.
Posted by Anonymous on 2009-04-17:
Hard drives fail either new, days, weeks, months or years old. Always make backups of anything you wouldn't want to lose. As long as the drive has not completely failed start making backup now. With recovery disks a new drive can be installed yourself. No special tools required. Just read the directions. But if you feel uncomfortable then let a local shop do it for you. Make sure they will reinstall the operating system, otherwise all you get is a blank drive.
Posted by LarryDan on 2009-04-17:
$300? You can get a 500 Gigabyte internal drive at a place like Newegg.com for $50 - $60. It should be pretty easy to swap them out. If you have a recovery disc or operating system on a disc, you should be good to go.
Posted by Anonymous on 2009-04-17:
Larry is correct. Hard drives are almost chump change. They take about 5 minutes to install. Your owner manual will show you how. Assuming that you made the backup CDs when you got the machine, you can be back up and running in about an hour.
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3 Bad Power Supplies Later
Posted by Tytysdaddy on 03/09/2009
JACKSONVILLE, NORTH CAROLINA -- At one time we where great fans of Emachines. However all that is done. The last computer we bought from them has "gone thru" 3 power supplies.. ALL Bestec ! The "stock" power supply which came with the system lasted about 5 months. After replacing it with a known working PS we called Emachines who sent us a new one. Due to my work schedule it was a bout 1 month before we installed it. The whole time we ran with the "test" power supply with no issues. After installing the new one we ran for about 3 months. That one also went bad. Again we swapped out for the "test" power supply and contacted Emachines. Again we where shipped a Bestec Power supply. About 3-4 weeks later we installed it. It lasted less then 24 hours ! We again put the "test" power supply in and the computer ran fine. WE called Emachines who suggested that we bring the tower in for service. The computer would be gone for 14+ days, not to mention wipe the hard drive.. (WHY?).

After explaining that the tower was a gift for my fiance and that would not be an option, especially due to the fact that the comp has NOT burned out the "test" power supply only BESTEC power supplies. After talking to 4 level 1 techs, We where told that we would need to talk to level 2 tech but there would be no problem getting another brand Power supply.

HOWEVER now after talking with a level 2 that is NOT an option.. WE offered to send in the faulty power supply .. and have it replaced. That is also NOT an option. The only Option is to send in the tower. Have it serviced, It will be replaced with a BESTIC power supply and sent back after it successfully runs. My question is FOR HOW LONG? Are they going to hold her computer for 6 months ? There is a Long list of people complaining about Emachines power supplies. It would make sense to me to maybe .. Just maybe.. STOP USING BESTEC!!!. Bottom line I will NOT buy Emachines again. NOR will I recommend that any one buy them, AS I said to the Last person I spoke to from Emachines . "Last I heard, customer service is # 1" Guess Emachines is beyond that huh..
     
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Posted by Anonymous on 2009-03-09:
They use cheap parts. That's how come they can sell the PC for such short money. You pretty much get what you pay for. Power supplies are not big ticket items. Wouldn't it be a whole lot less aggravation to just leave the spare you have in the machine, and call it a day?
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