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37 Reviews & Complaints
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E-Machine Stop working after 2 months
Posted by WelsFargoNightmare on 07/24/2010
CALIFORNIA -- I purchased a E machine on sale at Target, in Fairfield, CA in October 2009 by February 2010, the CD went out, then the sound, it was still under warranty the company said I need to delete all my added programs, send it to them at my expense and they would fix it, well since I only paid $345.00 for the computer and it cost around $45.00 to send and my programs I added were around $200.00 it wasn't in my opinion worth me sending them it they should have replaced it, to this day I have a messed up system still under warranty that stinks, won't be repaired, I guess the old saying is true you Pay for what you Get.

     
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Posted by Helpful on 2010-07-24:
What difference would the programs you've added make in the cost of service? You can just as easily reinstall them.

To me, this sounds like it could be a software related issue and should be somewhat easy to fix with someone that has a little computer background. Find someone offering the service within your area and have them fix it for you.
Posted by simplyfeedup on 2012-02-07:
eMachine customer service along with their products stink. I am thinking about filing a class action lawsuit againt them. contact me.
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Wasting money trap
Posted by ARoger on 07/13/2010
I bought this notebook Emachines E525 m. KAWFO 3.07 at Walmart, I paid $348,00 plus tax, I considered a good price that's the reason I chose it, I used it a couple of times and now when I try to turn it on I see a message on the screen which says windows failed to start and then it keeps going ahead by itself through the startup repairs process then suddenly appears another message on the screen which says: windows cannot repair this computer automatically. If you continue to see this message, contact your system administrator or computer manufacturer for assistance. click finish to exit and shut down your computer. Well I called the manufacturer and they said that I have to pay $129,00 per hour for technical assistance, then I realized why it is a good price when you buy it. I barely used my notebook and I'll have to spend $129,00 to keep using it; I went back to Walmart to try to return it and buy a HP because I have a HP desktop and I have 5 years of free technical support and never had any problems with technical support every time I nedeed it, but they said it couldn't be returned because there were more than 15 days that I had bought it. I had told to a friend of mine about the price when I bought this computer, he was about to buy one because he thought it was a good deal, but I called him back about all this issues, I told him it's probably better to spend a few bucks more to have a more reliable pc with better assistance which he agreed right away, that's all I can do, let as much people I can to know about my experience, I hope it can help.
     
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Posted by leet60 on 2010-07-13:
The problem you are seeing is due to a bad operating system file. Essentially the system cannot load all the required files for Windows to run/load. $129.00 an hour is pretty steep. Did you get recovery disks with the laptop? If so you can put the operating system CD in the tray, power the laptop off and then back on and a screen will prompt to ask if you want to reload Windows - You will lose all of your information but I recommend you format your disk and reinstall the operating system. You will then need to reload your drivers which should be on a separate disk.
Posted by Helpful on 2010-07-14:
With all respect, you purchased a cheep computer at Walmart and you're surprised you're having issues?

The recovery for most laptops are now usually stored on the hard drive. Check with any information you have to access the recovery process. Let us know if we can be of more help.

Best of luck.
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Warranty is a joke
Posted by Scorpi0wonder on 05/13/2010
I purchased this computer only a few months ago, and now I am having an issue with the software which runs the USB drivers. I purchased a broadband modem which works perfectly on any other computer. This computer doesn't remember that I already installed this device between uses. I called Emachines technical support, and they confirmed that my computer is still under warranty, yet they want me to pay to even have the problem diagnosed. This is ridiculous, why even say the device has a warranty when you won't cover any of the problems it has.
     
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Posted by bcd on 2010-05-13:
It is an industry standard that software problems are not covered under warranty.
Posted by Scorpi0wonder on 2010-05-14:
I know that it is considered a software problem, and that those are not generally covered under warranty. However, they did nothing to diagnose the problem with my computer. As far as anyone knows it may be as simple as some sort of setting needing to be changed in order for this installation to work properly. As far as I know it is considered a good act of "customer care" to at least make sure all the settings are appropriate, and that it isn't in fact an issue with the USB hardware its-self before making a customer pay for what they assume is a software issue. This is where customer service has gone bad these days. Besides that, when I purchased this computer I was supposed to be being sold a computer whose USB ports worked properly with all compatible devices. If those "UNIVERSAL" serial bus ports don't work properly with all devices plugged into them, then obviously I didn't get what I payed for when I bought this device, and I think it should be replaced with one does work properly without me having to pay for it.
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Garbage right out of the box
Posted by Jamesran on 04/01/2010
Bought an E-machine from Wal-Mart back in Nov 09. Volume has not stayed up since day one. "D" drive has failed twice. E-machione customer service is a joke. After repeated e-mails and phone calls to their hack technicians in India, I am told machine must be packed up and shipped(on my dime of course) to Texas for repair. This computer started giving me problems after only 3 weeks out of the box. Wal-mart will only stand behind their computer for 15 days from date of purchase. Evidently they know they sell junk.
I urge everyone reading this to run - don't walk away from E-Machine computers. I have also come to the conclusion that Wal-Mart cannot be trusted for quality merchandise.

     
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Posted by bcd on 2010-04-01:
“Volume has not stayed up since day one. … This computer started giving me problems after only 3 weeks out of the box.”

That is a contradictory statement.

“Wal-mart will only stand behind their computer for 15 days from date of purchase.”

What did you ask Wal-Mart to do? The sign at Wal-Mart reads 90-day return. Is it different for computers?
Posted by GenuineNerd on 2010-04-02:
On Black Friday last year, for only $100 more, you could have got an HP from Walmart. I bought the HP, mainly due to a friend's past bad experiences with an eMachines computer. The eMachines was $299, while the HP was $399. So far, no problems with my HP, and HP's periodic diagnostics is excellent.
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Warranty is rediculous
Posted by Bad computer on 03/30/2010
The warranty is so hard to get you will GIVE UP and I'm sure this is what they planned, you cannot get thru to a person for love nor money,,i for one am giving up and will just pay for the repair myself,,,
     
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Decent learning computer
Posted by 1 review on 02/20/2010
Well this computer was purchased in 2006, all in all its not that bad the computer was on the very low end side I did not purchase it though my mom did and I bought it from her for 50 bucks but the price she paid for it was almost 300 I found this ridiculous why this low end machine cost close to as much a medium - high end gaming computer cost well over the years I have slowly upgraded it now it has a dual core cpu @ 3.0GHz 2GB RAM geforce 9400gt 1gb graphics card and a new case all thats left is the heatsink fan and motherboard which still limit this computer greatly... the onboard chipset was a ati xpress 200 series which ati does not support the drivers for anymore, the cpu fan is very low end and extremly loud any process you put on the cpu this thing goes off like a helicopter, however for being almost 4 years old the motherboard is still in great shape, (the d101ggc as intel refers to it) this has been my learning computer and it has tought me a lot though.. I would never buy an eMachine again nor any other retail computer.
     
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Posted by madconsumer on 2010-02-21:
you are perhaps one of the few people who have an e-machine that is still working.
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Emachines and Microsoft play finger-pointing at my expense
Posted by Ace_3s3s3s on 01/14/2010
Unbelievable!

My hard drive crashed, so I installed a new one. I reinstalled the O. S. (Windows Home) step by step and entered the license key as printed on the official Microsoft hologram tag on the back of the computer.

Online, Microsoft wouldn't accept this key. So I called and used the "authorize by telephone" option, pressing in what seemed like a hundred numbers, and typing other validation numbers into the screen. Still no good.

I then had to call other Microsoft phone numbers and got bounced around until I found someone who said it's an E-machines problem, call them.

I just spent almost an hour chatting online with first, a support rep, and then finally a supervisor at e-machines, who insist I have an invalid serial number (hello, it has their logo and it's stuck on their computer)! They suggest I pay for another copy of Windows at retail pricing or go to Microsoft for help!

HELP is right! I'll never buy another E-machines in my life and I hope no one else out there will.
     
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Posted by Anonymous on 2010-01-14:
Do you have your zeros and Os mixed up?

I can't see how this is not a Microsoft problem. Bad form, Microsoft!
Posted by MRM on 2010-01-14:
Search online for "windows activation crack" and your copy of XP will be genuine. Dont need to enter long lines of serial numbers and no need to go through activation hassles. Just use the patch to make your XP genuine. Toodles...

Yours Truly,
The Computer King
Posted by PepperElf on 2010-01-14:
if you can't get it to work i have a possible solution for you...and a legal one.


www.opensolaris.com


why stick with windows.
there's plenty of free linux options out there that do the same things - even more things really.

and if you have an emachine you're basically using it for light work, like email, a few word processing functions, some web browsing.

pretty much - everything on that list can be performed by a linux-based OS
(and you don't have to pay for it)
Posted by madconsumer on 2010-01-14:
if the os was installed by e-machines, this is considered an oem copy. microsoft will not do anything to oem os copies. it falls onto the manufacturer.

downloading any 'crack codes' for any microsoft product is considered theft in it's purest form.
Posted by PepperElf on 2010-01-14:
yeah thats why i suggested linux =)
Posted by GenuineNerd on 2010-01-14:
While the computer was still working, you should have burned a series of "system recovery discs" on blank DVD+R's...my HP system recovery took 3 DVD+R's to do...I have them in case I have issues with my machine...I'm glad I bought an HP...the computer does do diagnostics periodically so I don't have any problems. EMachines is a bottom-of-the-barrel brand. If you can't get your Windows fixed (don't know if you have XP, Vista, or 7), I would suggest going the Linux route...Ubuntu and Xandros are good Linux OS's...I run Xandros on my Asus netbook...it's set up to work almost like Windows.
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Poor Service
Posted by Sujetilily on 08/23/2009
I purchased my Emachine computer and was told it had one year manufacture warranty and if I wanted to purchase additional two year warranty, I did. I purchased the PC on October 2008, well present date is in August 2009, the NIC was damaged on my computer. I called the number for the extended warranty I had purchased they told me my warranty will start until October of 2009, currently I should be covered by manufacture e-machine til October of 2009. I called Emachine and gave all the information on my receipt and the customer service was so poor. The first thing they told me when I gave information was "YOUR WARRANTY WAS EXPIRED ON JULY 2009" I asked why if I purchased the computer on October. He replied "WARRANTY STARTS WHEN WE SEND COMPUTER TO STORE NOT WHEN YOU PURCHASED THE COMPUTER". WHAT!!!!! when I purchased computer they did not said that. I gave them a hard time as they were getting me so fraustrated. Finnaly he said well let me update information call back in 24 hours. I called back 24 hours later and the same person answered me. Well lets restore your computer save all important information on your backup and restore call back in 1 hour. I did. An hour later I call he said "I DON'T KNOW WHAT THE PROBLEM IS BUT YOU MUST WALK IT IN TO MANUFACTURE. YOU ARE IN TEXAS CORRECT? THE LOCATION IS IN TEMPLE ADDRESS IS ......" HELLO I STAY I IN DALLAS DO YOU KNOW HOW FAR TEMPLE IS FROM WHERE I AM STAYING? "SORRY MAM YOU MUST TAKE IT THERE AND WE CAN NOT PROVIDE YOU WITH A NUMBER TO CALL THEM" Oh My God, and then he said and I don't think we will cover the Network card you will have to pay for card and labor. By this time I was already laughing instead of getting more angry I couldn't get more angry than what I was. I ended up taking my computer to Staples where they repaired my computer and gave me a great service. I now tell everyone I know that Emachine has good products but the WARRANTY IS NOT GOOD. Personally I will never purchase no Emachine products again.

     
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Posted by madconsumer on 2009-08-23:
e-machines suck, great review.

very helpful.
Posted by Anonymous on 2009-08-23:
The warranty starts when they send the computer to the store???? No No No. The warranty starts when it leaves the factory. In this case that was July 2008 when it departed China. Just kidding. Their own warranty web page, found at Gateway, even states 'from date of purchase'.
Posted by bcd on 2009-08-23:
The warranty starts on the date of purchase if the unit was purchased from a sales location authorized by the manufacturer. Poor support. Good review.
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No Complaints - Probably Buying Another One
Posted by DDA on 01/28/2009
My e-machine died yesterday. I know I didn't pay much for it-can't remember the price. Lasted for what seems around 7 years. Looking online for a replacement. I find myself gravitating towards the e-machines models.
     
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Needed A New Set Of Restore Discs
Posted by Nonya on 08/31/2008
I called the customer service number on my set of system restore CDs given on the package that came with my e-machine. I was given the telephone number of e-machine.com 408-273-0858 and had to give them all of my registration information, my serial number, all that jazz, after about 30 minutes of answering their questions, I was told that they didn't have them any more for my e-machine. It was one year too old.

I have tried everywhere to find them. Why do they not have a restore disc set that works on all e-machines? They did not offer any help.
     
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Posted by MRM on 2008-08-31:
On your particular model, do you have a recovery partition on your harddrive(D:)? Not all models need a recovery disc.
Posted by Anonymous on 2008-08-31:
This might help you. We have used them in a pinch before.

http://www.restoredisks.com
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