Bought an E-machine from Wal-Mart back in Nov 09. Volume has not stayed up since day one. "D" drive has failed twice. E-machione customer service is a joke. After repeated e-mails and phone calls to their hack technicians in India, I am told machine must be packed up and shipped(on my dime of course) to Texas for repair. This computer started giving me problems after only 3 weeks out of the box. Wal-mart will only stand behind their computer for 15 days from date of purchase. Evidently they know they sell junk.
2 Replies - Latest reply on 04/02/2010Add reply
I urge everyone reading this to run - don't walk away from E-Machine computers. I have also come to the conclusion that Wal-Mart cannot be trusted for quality merchandise.
The warranty is so hard to get you will GIVE UP and I'm sure this is what they planned, you cannot get thru to a person for love nor money,,i for one am giving up and will just pay for the repair myself,,, Add reply
We bought an Emachine from Best Buy, and we loved the cost and we have had NO problems as of yet with the product, we recommend it. 2 Replies - Latest reply on 01/29/2010Add reply
I've contacted Customer Service to order recovery CD to reinstall operating system. The customer reps were really rude. Moreover, they were out of the recovery CDs. I contacted them two weeks later. The same thing: customer representative is rude and no recovery cd in the stock. That was crazy. STAY AWAY FROM eMachines period. 5 Replies - Latest reply on 12/23/2009Add reply
I bought eMachines in the past and was not dissatisfied but things have changed. The warranty requires that you return the unit to a center in Texas AT YOUR OWN EXPENSE. They will not supply any shipping materials.
1 Replies - Latest reply on 11/20/2009Add reply
After they returned the computer to me it still did work. They are still refusing to pay postage etc.
THERE ARE MUCH BETTER DEALS TODAY
I purchased my Emachine computer and was told it had one year manufacture warranty and if I wanted to purchase additional two year warranty, I did. I purchased the PC on October 2008, well present date ... read full review3 Replies - Latest reply on 08/23/2009
IRVINE, CALIFORNIA -- I purchased an emachine laptop for my daughter for Christmas, in 3 months the monitor just went black. I called Gateway Tech, they tried to fix it, could not, told me to mail it back to them, which I did, cost me about $25, insurance, etc. I received the computer back in about a month, same condition except they mailed it back with the back off of it. I called them again to see what was up, they did not give me an English speaking person, I could not understand them, finally was told the problem was due to customer abuse. I explained to them, that I was the one using the laptop when it went black and it was on my lap, there was no customer abuse. They refused to help. I paid $450 plus tax for the piece of junk and was told they would fix it for $495.95, big of them. I had a computer guy look at it and he said it looked like the plasma inside the monitor overheated and cracked the screen. I would highly recommend that no one purchase anything from GATEWAY, buy a DELL, they always stand by their products and will even send a tech out to your house if necessary.
1 Replies - Latest reply on 05/15/2009Add reply
I have owned an eMachines computer for four years and have had no problems with it. I have had far more problems with Dell and custom built computers. Add reply
My e-machine died yesterday. I know I didn't pay much for it-can't remember the price. Lasted for what seems around 7 years. Looking online for a replacement. I find myself gravitating towards the e-machines models. Add reply
I called the customer service number on my set of system restore CDs given on the package that came with my e-machine. I was given the telephone number of e-machine.com 408-273-0858 and had to give them all of my registration information, my serial number, all that jazz, after about 30 minutes of answering their questions, I was told that they didn't have them any more for my e-machine. It was one year too old.
2 Replies - Latest reply on 08/31/2008Add reply
I have tried everywhere to find them. Why do they not have a restore disc set that works on all e-machines? They did not offer any help.
Mixed Experience But Overall Positive
GRANTSVILLE, WEST VIRGINIA -- The system is now nearly exactly 3 years old, the only problems currently is that both optical drives trays are reluctant and must be annoyed into opening.
It probably is partly due to less frequent ... read full review
I bought the 5230 processor for home use and I have not had any problems with it at all. The price was right and it seems to be fast and I would recommend this to any of my friends. My sister has a different model Emachine and she loves it also. 2 Replies - Latest reply on 09/24/2007Add reply
GARBAGE SERVICE, UNRELIABLE MACHINE
B.H., CALIFORNIA -- This is the first time I have ever written a review like this; that is how strongly I felt I needed to tell people to STAY AWAY FROM THIS COMPANY! Like a previous member, I have been without my computer ... read full review5 Replies - Latest reply on 08/05/2007
With all the negative info floating around, I must say I've been perfectly happy with my eMachine, which came with a flat-screen monitor and all the usual goodies for a very economic price! The system so far is blazing fast and has given me no problems at all.
6 Replies - Latest reply on 10/19/2008Add reply
And Kudos to Best Buy for exchanging it and swapping the hard drives for free and quickly, without asking any stupid questions like "Did it stop working only after your electric box was struck by lightning and caught on fire?" :)
Overall very happy thus far, with a bottom line under $700 I have a very sturdy machine, it would seem.