Don't Do It!
GEORGIA -- Empire is a mystery, liars, scams, etc. Do Not Go There! When the installer came out, he was arrogant, He did not accept any of my coupons. He told me if I didn't spend and certain amount he will not ... read full review7 Replies - Latest reply on 02/09/2014
Stay away from Empire
SAN DIEGO, CALIFORNIA -- In May 09, an Empire salesman sold my husband and I a product that was the "best thing" in vinyl. He showed us how durable it was, claiming it was water proof, and that it had a seamless quality. Within ... read full review2 Replies - Latest reply on 06/30/2012
Three Installations Later
PHILADELPHIA, PENNSYLVANIA -- January 2011, a knowledgeable Empire representative measured my home for carpet. Within one week the newly installed carpet looked older and worn than my previous carpet. I called and my sales rep made ... read full review5 Replies - Latest reply on 07/22/2012
SAN JUAN CAPISTRANO, CALIFORNIA -- Regretfully the reviews I had seen before hiring Empire Carpet were ones posted by their own company.
The sales person that came out was nice and made the sale quickly- After that it became the worst ... read full review1 Replies - Latest reply on 06/15/2012
Warranty Ignored - Good Job Empire
CALIFORNIA -- I had some work done in the house by Empire before, and I had no complaint about it, so I called Empire for some more business. I was under the impression that I will have a pleasant experience as before, ... read full review7 Replies - Latest reply on 01/20/2012
2 Years ago I paid $2,000 for Wood Laminate flooring for my kitchen. The salesman assured me that the floor would hold up under no normal wear and tear of a kitchen floor.
1 Replies - Latest reply on 03/11/2011Add reply
6 months after install the floor starting lifting. I have called them and they agree that the floor needs to be replaced however the damage is due to my damp mopping of the floor.
Has anyone ever heard of a kitchen floor that cannot be damped mopped or walked on with wet shoes?
They are happy to give me a discount on the new floor... Do not deal with this company... customer service is terrible. Materials are shoddy.
PITTSBURGH, PENNSYLVANIA -- First of all 99 dollar ad that made me call in first place was very deceptive. The salesman blew it off like what would we expect for $99. Salesman also spent a lot of time criticizing my old carpet ... read full review2 Replies - Latest reply on 05/26/2013
Poor sales tactics
DALLAS, TEXAS -- I will get straight to the point. Salesman comes out, shows me the most expensive carpet to choose from. Salesman Refuses to show the other carpet styles available. -leaving me with only 4 choices ... read full review2 Replies - Latest reply on 12/26/2012
Will NEVER use Empire again!!!
LOS ANGELES, CALIFORNIA -- Hardwood flooring should be a pretty easy install by professionals. I had Empire install floors in a hallway, entry way and landing. The first time it was installed completely wrong, they were going ... read full review1 Replies - Latest reply on 12/09/2012
Is It Really a Deal?
MONTREAL -- When one thinks of auctions, what comes to ones mine? Estate clearances, people wanting to get rid of unwanted items? One of a kind items that you will never see again? A great deal, items sold well ... read full review3 Replies - Latest reply on 10/14/2012
TEXAS -- I called Empire Carpet to schedule a Free in home estimate. I was told their professional representative would measure and give me an estimate. Well when he go to the house The first thing he did was try to talk me into higher grade product than I was interested in. (I am replacing floors in a rent house) He asked me if I measured the rooms. Dah! Not!! That's what you're here for. Next he commented that he's wanted to make this deal tonight because he didn't want to have to drive back out here. Said I lived out in the middle of no where. I live 14 miles from a very large town. So after he measured the 3 bedrooms, hallway, and living room, he had to get on the phone and play lets make a deal with his boss. I asked him several times for a per square foot installed price and all he ended up giving me was a total with tax price. I was like, Well I guess I can do the math and figure it out for myself.
2 Replies - Latest reply on 08/29/2012Add reply
Very unprofessional salesman. Empire will not get my business.
Happy with Empire
LOS ANGELES, CALIFORNIA -- After looking at many reviews of Empire Today AFTER I signed a contract with them (but before the 3 Day Cancellation) I was reluctant to proceed and was a little nervous. But, I called a friend who had ... read full review1 Replies - Latest reply on 07/22/2012
Looking to Replace Carpet to Wood!
SAN DIEGO, CALIFORNIA -- We are thinking of replacing our upstairs carpet to wood. I saw a representative from Empire yesterday at a mall.
My husband did tell me to check their reviews before we make an appt with them. I am ... read full review4 Replies - Latest reply on 07/19/2012
DON'T DO EMPIRE- THEY ARE AWFUL
MICHIGAN -- The only thing I can say is, DO NOT USE EMPIRE. We called and had a sales guy sent to the house and needed just a basic stainmaster carpet for the entire upstairs and the stairs themselves. Eventhough ... read full review9 Replies - Latest reply on 05/08/2012
Not good quality
HUEYTOWN, ALABAMA -- I called empire for an in home consult which I thought was a great idea not having to leave home. The samples were this very plush great quality carpet. I ordered 3000.00 in carpet which I felt was a ... read full review2 Replies - Latest reply on 03/31/2012
Bad Business Practices
PHILADELPHIA, PENNSYLVANIA -- After seeing commercials from Empire Today Flooring, we decided to take advantage of the free home estimate. The ads said that you purchase one room of flooring and get two free. Not so!! The salesman ... read full review11 Replies - Latest reply on 03/27/2012