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BAAAAD
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HERMISTON, OREGON -- OK. I labored through this whole trip once already and just as I was about to put the finishing touches on my review my cell battery died. Bummer. BUT I will labor through this whole journey again because IMHO it's worth telling.

This involves two Enterprise car rental locations. The first is located in Hermiston, Oregon and is the only car rental there. I called the Hermiston Enterprise to rent or reserve the next available car on November 23, 2016. I was informed there were no cars. Thanksgiving, the 24th. Understandable. I asked to reserve a car on Friday November 25th, the day after Thanksgiving. I was informed they would be closed Friday and through the weekend??? I asked to reserve a car for Monday, November 28th. He said to just call on Monday??? WHAT do they do there? My guess is as little as possible.

Pasco, Washington airport was the next closest Enterprise car rental. I reserved a car with Enterprise through Expedia. (Expedia could find Enterprise rental cars available that Enterprise couldn't find). The reservation was for Saturday, November 26th. I didn't realize until I got home Expedia charged me $20 for this torture. So at this point I must rent a motel room in Hermiston, Oregon for two extra days and pay an $80 taxi fare to get to a rental car at the Pasco, Washington airport.

I arrived at the Pasco airport and approached the Enterprise car rental desk. The young man at the computer couldn't find my reservation number so a young woman came over to help. She was a cold, rude, and obviously unhappy person. Red flag. We finally got through the initial 'fill in the blanks on my computer screen'. I pulled out my VISA debit card to pay the $179 and change to rent the car.

The icy young woman informed me at this point they could only take credit cards. Something I banned from my life by choice. I told her I had never had a problem renting a car with my debit card before. She then asked me if I had a friend or family member who had a credit card? This was delivered as if I were a bum with a tin can spare changing while simultaneously bumming a cigarette.

I moved down the counter to the Avis/Budget area. The Avis representative was polite and tried to be helpful. Yes, they took debit cards. Yes, they had a car available. Yay! BUT it would cost $400 for a mid-size vehicle, one way to Mt. Vernon, WA. A 380 mile trip and 24 hours, $400. Wow!!! Apparently, one-way costs more.

So, I had lunch at the airport I was now stuck in and reviewed my 'options'. I even checked to see what the airlines had. Nada. I went outside and sat in the sun for an hour or so thinking or not. I came to the conclusion humanity treated one another horribly and the almighty bottom line wins, hands down. So, I mentally prepared myself to rent a car from Avis to the tune of $400 for a one-way, 380 mile, 24 hour trip.

I returned to the Avis car rental desk. The representative looked up the car rental for me and lo and behold!! It would now cost me $179 and change to rent a car. No explanation seemed to be available for this drop in price. Within half an hour I was in a mid size rental car headed for the saneness and sanctity of my home.

I predict Enterprise Rent-A-Car will eventually go out of business or more likely be bought out by a company that knows how to do business. Wouldn't a car rental business WANT to be open with vehicles available during the holidays? I suggest in the meantime that Enterprise does something for the rude, unhappy, lethargic reps they employ. I will never use Enterprise again. I will hitchhike first.

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Awful Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GLENWOOD SPRINGS, COLORADO -- My car been hit by a truck and I have to rent a car from Enterprise in Glenwood Springs, CO. The most awful experience of my life (and it's not over yet!). It was unethical sale from the beginning by Fred (damage waiver is optional!!!) After that my card was unauthorised charged Friday afternoon and put my balance to negative over weekend if I didn't find out about it by accident.

I explained situations to the banker and she called Fred on my behalf. He admitted that card was charged without notice and made offensive remark about "language barrier". When banker said that they stop charge he snapped (on taped company line!) and I quote : "I WILL RIPPED HER (me) OUT OF THE CAR!!!" and hung up! It was four days how I return rental car but there is no refund from unauthorised charge and no response for complaint that I filed!

Company Response 11/02/2016:

O. We've noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to care@enterprise.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.
When emailing, please list Reference Number 161102-003489 in the subject line. We look forward to hearing from you.
Regards,
Carol H.

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Charged for Damages I Did Not Incur
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- After having my car totaled early last year, my insurance company arranged a rental car through Enterprise Rentals. What a nightmare. I was charged over $500 in damages that were not there or caused by myself. I did not notice any hail damage or damages otherwise to this vehicle after the hailstorm on April 12th, nor did anyone else, including the Enterprise employee that took my car in on April 20th. I was not given a copy of the turn-in inspection when I turned the vehicle in and repeated request after this claim was presented have been denied.

Additionally, after turning in the rental car, I returned to Enterprise after receiving a call from the individual that took in the rental, to pick up some belongings I had left behind in the trunk and again there was no mention of damage. After the claim was presented to me, I was not afforded the opportunity to inspect the claimed damages. Furthermore, from the pictures that were sent to me I can see no hail or other damage.

Given that there was an additional hail storm that occurred after I turned in the car (April 25th) and that thousands of cars were damaged in these storms, I feel there may have been a mix up. I know and have several witnesses that will attest to the fact that the rental car I had sustained no hail damage from the storm of April 12, 2016.

Today I received a letter from a collection agency Enterprise enlisted to collect. I called my insurance company USAA who said they paid whatever was above my deductible because they had so many claims from the hail storm and decided to go with the Enterprise's decision without asking for turn-in or investigating further. Seeking justice in San Antonio.

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Pushing Extra Insurance Before You Can Rent a Car
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- Held hostage in hot sun while explained what disaster could happen to me and my financial well being if I didn't take the coverage. Even after I said I declined coverage several time he just kept insisting. Most of it was bull. He even told me he was personally liable if he hadn't explained everything. He treated me like I was senile and couldn't understand that failure to take the insurance would ruin my life. I had to ask for a manager to just complete the rental transaction. I'm convinced since he knew my age he thought he could take advantage of me. This is terrible practice that tries to scare people. It took twenty minutes in the sun before I could rent the car.

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Experienced A Flight Which Had Mechanical Troubles Then After Hours Was Cancelled. Had to Rebook to Another City And Rebook Car Fo
StarStarStarStarStarBy -
Rating: 5/51

CORNELIUS, NORTH CAROLINA -- Our family was on the way to a wedding on the coast in North Carolina. The nearest big airport was Raleigh. We boarded, took off and shortly thereafter had mechanical problems and had to turn around. Then we had to burn off fuel for an hour. We landed and waited for the mechanics to do their work. Then we were told we might get another plane. Neither happened. At the end of the day the flight was cancelled.

We had to rebook to another city which extended our drive time to 4 hours. Next day we arrived for our flight and we're told the pilot was in Fargo and once he boarded a plane he could be here in 1 1/2-2 hours. After landing we took a cab to the offsite car rental, only to be told they had tried to contact us because all of Charlotte was out of rental cars on that day, due to a multitude of conditions. We were high, dry and stranded.

We told the agent our story and he said, "Let me see what I can do." He called around and he talked with the Cornelius Enterprise site who still had a truck. On the way there my son said it's going to cost a lot. I was worried but what choice did we have. We got there and the manager said, "I'm going to turn this trip around for you. You are going to experience southern hospitality." And he did just that. He rented us a great truck, at a great price and did put smiles in our hearts.

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Outstanding Service
StarStarStarStarStarBy -
Rating: 5/51

COCOA, FLORIDA -- They give outstanding service. In January an agent named Amber locate a couple of hats I inadvertently left behind in the rental car I returned. A number of days transpired, she found them, and called me to tell me she found them and I could come by to pick them up. Meanwhile I had not realized I had left them behind until she left a message on my phone.

I was so happy she took the time to locate the rightful owner because one hat had sentimental value to me, given to me by a very close friend before he passed away. Both hats meant a lot to me and I was grateful to have them found and returned. Thank you so much Amber and Enterprise Rent-A-Car for your kindness and diligence to return these items to me. You inadvertently gave me another Christmas present I really wasn't expecting but was so grateful to receive.

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Car Rental Covered by My Insurance
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ALBANY, NEW YORK -- While my husband's car was being repaired after an accident, my insurance covered a car rental direct bill with Enterprise. The car repair took twice as long as expected. My insurance with Travelers only covered 30 days - my body shop was to pick up the cost where Travelers ended. At start of rental I had a new 2016 Jeep Renegade rental - they asked me to come in and sign new paperwork to continue rental where they switched out with a much older Jeep Patriot (it stunk LITERALLY). I was disgusted with Enterprise for how they treated me after the direct bill ended. I will never use them again and I wish Travelers would use a different car rental company in the future.

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Depressed When I Returned Car
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CULLMAN, ALABAMA -- I rented a car from them, because I did not have a credit card I had to have a deposit. I put down 200.00 dollars and was supposed to get this back when I brought the car back. On the receipt they gave me it said "24 hour billing cycle." I was not shown this when renting car so I waited. No deposit back on my card. I call Enterprise customer service and lady I talked to said "yeah they don't tell you they hold your deposit for 5 to 7 days when you rent the car."

The car was perfect when I returned it. I purchased all the insurance. I felt like because I did not have a credit card I got the runaround. We work all year to take our kids on a vacation. We had a budget and I was expecting to get this money back right away, since Enterprise took their money from my account right away. I think Enterprise should wait 5 to 7 days for your money from your customers. This is shameful. It ruined a great vacation. I cried for days. After this you need to get a better billing system. If this is the problem it is not fair for you to keep people's money... Your company took theirs right away. Not fair... Will never rent from you again... Heartbroken.

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Prompt Attention With Professional Courteous Service
StarStarStarStarStarBy -
Rating: 5/51

DUNCANVILLE, TEXAS -- I rented a vehicle from your location located at 855 East Hwy 67 in Duncanville, TX. Aaron was the person who assisted me. From the time I walked in to pick up the rental until the time I drove off it took no more than 10 minutes. I had the same prompt, professional, courteous experience, again, by Aaron. It is so seldom and refreshing that I get this level of service. I just wanted to let someone know about it. Good customer service is rare. Thanks Aaron.

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If You Rent From Them, Expect to File a Claim in Small Claims Court.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST JORDAN, UTAH -- When we returned the Ford Fiesta, they had overcharged us by a whopping $226. Repeated phone calls all resulted in broken promises. They did not deny they overcharged us but after 6 weeks of not getting the refund we have no choice but to go to small claims... Oh and the car stunk of cigarette smoke really bad, was not filled with gas and was dirty... Do not rent from them. They used to be good but have turned into the worst rental car company in the world.

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Enterprise Rent-A-Car Rating:
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1.6 out of 5, based on 110 ratings and
381 reviews & complaints.
Contact Information:
Enterprise Rent-A-Car
600 Corporate Park Dr
St Louis, MO 63105
314-512-5000 (ph)
www.enterprise.com
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