ERIE, PENNSYLVANIA, DELAWARE -- Never will I deal with Erie or encourage anyone else to work for them! Someone hit my car and ran. Me and my children was transported by ambulance to the hospital. Then not even an hour went by they towed my car. After we were discharged the next day I call my insurance company (Erie). The appraiser took 2 days to come out and appraise my car. Mind you every day the towing company charge $50 every day that it sits there.
The appraiser said it's $735 worth of damage including my deductible, and refuse to let me get a rental until I pay the $500 deductible. Now Erie agreed to pay only for the towing not the storage fees because I should of paid to get my car out. What they do is make you pay and reimburse you what they think they should pay out after. Now what person has car accident money on them. I never had an insurance company treat you like you were the person that caused the accident. Once this claim is closed I'm dropping Erie!
WEST VIRGINIA -- I've been with Erie for over 2 years. I've never had an accident. I was headed to a funeral over 300 miles from home when a deer struck my drivers side front fender. The windshield was shattered which left the vehicle undriveable. The vehicle was towed. I contacted Erie and told them what had happened and that I would need a rental to accommodate 6 passengers. Erie told me they would call me back with details of my arrangements.
4 hours later I finally called them back. Apparently the person I talked to never put the claim thru as needing a rental. I had to have family drive a considerable distance to pick us up and take us in for the night because Enterprise rentals were closed. The next morning they told me I was only eligible for a 5 passenger vehicle and that my situation was not their problem. One lady even told me I should've upped my policy!
I had full coverage. My policy stated I was eligible for $75 per person per day for lodging and food since it was an out of state accident. They refused to pay that in order for me to make 2 trips with the smaller vehicle to get my family back home. These people are criminals in my opinion. To leave a family stranded 300 miles from home because they were too incompetent to do their jobs is unacceptable. My vehicle has yet to be repaired. Judging from my experience so far, I have a feeling a lawyer will be involved.
ELLICOTT CITY, MARYLAND -- I am looking for another insurance company, leaving my current. I was referred to Erie Insurance. I call Erie Insurance and J. answered the phone. I advised that I was calling to compare prices as I was leaving my current insurance agency. The person who I.D. themselves as J. said “Ok, we will email you some quotes.” (Why couldn't someone 'talk' to me re quotes... anyway.) I said “Ok.” She then said “Who referred you.” I said “A relative.” She said “Who?” I replied “Can I get started with getting quotes.” She again wanted to know who referred me.
Now, I give thanks to being referred but how does who referred me supersede Erie Insurance addressing the reason I called 1st. Who referred me or why is secondary, yes? She did go on to say, “Well, we like to send the person who referred you a gift card.” I applaud that, genuinely. I am calling about potential business. Is that not the 1st!!! Priority? Based on her attitude, they can't get my money, nor deserve it. So, State Farm is garbage and Erie Insurance's representative results in them not getting a dime of my money. Now, send a gift card for that.
COLUMBUS, OHIO -- I had a window incorrectly installed by Englewood Glass Co in Dayton, OH. The window leaked, ruining my entrance way wood floor. The window company owner and workers admitted fault, stated they would pay the claim. They turned the claim into Erie Ins. who has given us the run around from day one. They refuse to pay the claim stating the glass company told them not to pay the claim.
They scheduled multiple visits with us to pay the claim, even asked us to sign a release form and give it to them before handing us the check. Thankfully we never signed the release form until we were to meet with them. At that point they refused to pay the claim as we would not sign the release form acknowledging payment before receiving the check. IMHO this is unethical. If I am being given a hassle over a $3K claim can you imagine if you had a house fire!?!
ROUND LAKE, ILLINOIS -- I did not renew my policy due to a price jump. I informed Erie Insurance about that in writing ahead of old policy expiration. Now, Erie Insurance is trying to extort money from me for insurance I did not ordered/contracted. Letter to the President/CEO is waste of time and money. They are crooks.
LAVALE, MARYLAND -- Took my Jeep in for an oil change July 14. On the 21st a rod came through my oil pan on my way home from work. Called Oil Works. They came and got my Jeep and took it to their shop to find out it needs a motor replaced so they turned it over to Erie their insurance co and I have been without a vehicle since then. Trying to get a hold of someone is a joke. Been a month without a vehicle and sounds like its gonna be longer.
We switched ALL our insurance coverage to Erie so we could consolidate, auto, home & 2 Landlord policies with one insurer so we could also get an umbrella liability policy. I had been insured with State Farm for 36 years without an accident - just a couple of glass claims for cracked windshields. The Erie policies saved us lots of money over our previous policies.
In May 2011, I was accused of hitting another driver. It didn't happen. My car doesn't have as much as a scratch. I hired my own attorney to defend me against the false claim despite telling Erie that it never happened because the other driver wanted my insurance information. Insurance scams are common & the accused driver was a 23 year old with numerous "accidents" and the car looked like it had been through a riot according to my attorney who sent an investigator to photo the vehicle. I am over 50 years old with a perfect driving record & have NEVER had an accident or ticket.
I disputed the claim. Erie told me not to worry about it - that was what vehicle insurance was for & in the end, they paid out nothing to me or the other driver. Last week, I received a notice of cancellation for my auto policy!!!! I wrote a letter refreshing their memory of the events & told them that they did not pay a dime for this incident, so I was seriously questioning why they were cancelling the policy.
Today I got their response they have determined because of this incident that I am "a higher risk driver than they want to do business with" according to some Administrative Assistant to the President. I have news for them - I have full glass coverage & they will pay for my new windshield that is cracked. I am pulling all our homeowners & will NEVER do business with Erie again!
CHARLOTTE, NC -- Erie is the worst. I am located in North Carolina and have wind and hail damage to my home. I have had four different companies to report to Erie that I have the damage. I even had a roofing engineering company come out and say wind and hail damage. Erie adjuster sent AAA Roof Technologies out and they claim that it is not wind damage but stress and the hail damage is mechanical markings.
I contacted the insurance commissioner office about the report that Erie is doing. I got a reinspection and Erie sent the same AAA technology company and the same guy back out. They even called the roof engineer that I had hired. I had called another roofing company to come out only to find that Erie had tried to be slick by getting my roofing engineer out to try to get him to say different.
I knew Erie had something in their bag of lies so I went on the roof with them. I heard both my roofing engineer and the roofing company tell the adjuster and AAA Roof Technology that I have wind damage yet Erie insurance and AAA tried their best to say that it was stress not wind damage. Finally at the end we all came down and I told the adjuster that I felt what Erie was doing to people was not right and that they needed to be investigated for unfair practices on claims and making false reports to deny the claims.
I even told the adjuster that if it was his roof that he would get it fixed but wants to deny other people. I even told him that Erie wants the money but do not want to pay claims. DO NOT GET ERIE INSURANCE and if you have them DROP them FAST. I am going back to the insurance commissioner office as well as contact a lawyer. Erie is causing me too much undue stress over this.
ERIE, PENNSYLVANIA -- Background: I have been a policyholder of Erie Insurance since I bought my Virginia home in 2004. We left Virginia last year to move to Texas. The house is for sale, but empty (which means we have been carrying two mortgages for a year).
Rain Damage: In May, there were torrential downpours. Apparently, the gutter came loose from the downspout and water came into the basement stairway and entered under the basement door. We had inches of standing water throughout the basement that the realtor found when she was showing the home.
Problem: Erie is refusing the pay the claim calling it "groundwater" and saying that it is an exclusion the same as a flood (but even if we had flood insurance they say this wouldn't be covered). They say that as soon as water touches the ground it becomes groundwater. It was more like "roof water" that would have been diverted to the city sewer system. An ordinary person would consider groundwater some kind of standing water--the house sits on a hill so water is not standing anywhere nearby.
Anyway, they have tied up the claim with their review for 6 weeks so far and are now trying to deny the claim. One supervisor actually claimed that it is "company policy" to deny this type of claim and that several similar policyholders have had their claims denied. (Can you say class action??? Any hungry lawyers out there???)
No reasonable policyholder would read that this kind of damage would not be covered under the policy. This is why insurance companies get a bad name. Apparently the reason their fiscal index rating is so high is because they don't pay claims - they just collect premiums.
Current Status: We are fighting hard and it looks like another executive is going to "review the file." I think this is just terminology for making us wait longer. What they don't know yet is that we have a pending sale if the insurance goes through. If it doesn't I may be taking them to court not only for the damages they should cover, but try for loss of sale as well! BEWARE!
CHARLOTTE, NORTH CAROLINA -- I've been a customer of Erie Insurance for over 6 years. Never filed a claim ever until last week. Our neighborhood was hit by a hail storm last year and most of the houses in our area had hail damage to the roofs. Every house on my cul-de-sac including my next door neighbor had their roofs replaced. But, the Erie Insurance adjuster did not think there was sufficient hail damage. I got a third party roof inspector to look at the roof and he claims hail damage. To add to it, they closed the claim before we could get a second opinion. I am still continuing to pursue this claim.
My experience thus far has been that the Erie Insurance adjuster is always too busy since he is covering a wide area. Beyond that, their attitude from the start reeks of arrogance. They contend that other insurance companies are too easy with the claims. Erie being a very small company does not have the network to attend to the claims. They clearly under price everybody in the market, but people often miss the point that they are very difficult to deal with when the need arises. This was a good wake up call and I am definitely switching both my auto and home. To anybody considering Erie Insurance..."Caveat Emptor" - Let the buyer beware.