Disappointed with Erie Insurance
SPRINGFIELD, ILLINOIS -- I have been blessed enough to have never had an accident and if I would have found this review they would have gotten 5 stars with flying colors. Unfortunately, I went out of town 2 years ago and my car was in an accident. The driver ran into something and dented the front end of my vehicle. No police report was filed, but they wanted to handle the situation on their own and pay for the repairs. That was fine with me until 2 years had past and I had to report it. First I tried their insurance company and to my surprise they changed companies, their old company said they would only pay a claim if I report my car stolen.
So I called my insurance company....Erie. I made the report and they sent someone right away to review my vehicle. The person I spoke with was very nice, but I had lots of questions since I had never had an accident and since this was not my fault I wanted to know the repercussions of filling a claim against my insurance. They told me no problem, they have a no fault policy and that policy would allow them to fix my car with no problem, they would seek to recover the costs from the people who had the accident in my vehicle. I received the check to take my car to the repair shop, but the day before I felt really uncomfortable and called the adjuster. She did not have the same friendly attitude of my agent. She called the people who caused the accident and (basically, they lied) they told her they did not have any idea what happened to my car and she told them they were not responsible to cover my vehicle therefore they would not be going after them to recover the payments made by the insurance company. So I called both her and the agent, but only the agent spoke with me the adjuster did not return my calls.
Needless to say, I returned the check and started seeking another insurance company to do business with. But the story does not end there. Somehow, looking for other companies became a task based on the information that Erie has on me as a insurance holder. The have me in the system for 2 hit and run accidents. And even though my payments are direct withdrawal monthly I have no payment history for more than a year. I was livid. The fortunate thing is the people that wrecked my vehicle did pay for all the damages, so my car is fixed. But this has been some ordeal with the insurance company.......
Apparently, when you have an accident they check your credit and decided to increase my insurance premium even though they did nothing accept cause me grief.....The nerve of them.