NEW BRAUNFELS, TEXAS -- I know that companies are in the business to make money. Also, at times people do make mistakes in their lives. Don't tell me you never gotten a traffic ticket or a traffic violation. Things happen. Times do get rough and penalties can't get paid. It's either feed your family or pay a ticket. Hmm, tough choice to make. This company doesn't care that we have to keep in contact with the person who is in jail. Sometime we need their advice on what to do. Paying $58 dollars to get an open account just because they do not have service with Time Warner Cable.
I thought saving money with a company was for the people. Only to find out that another company is just around the corner that have you "assume position" to let you have it! This company is a joke. I just hope one of your family members becomes incarcerated and you have to pay outrageous fees, just to keep in contact. Let's see how it feels with the shoe on the other foot!!!
This company allows you to sign up without telling you they don't service the county jails. They take your money and you are stuck with it and they do not have any live person to talk to or any venue to use to cancel the service. I put $100 dollars on the account that I can never recover. Please, please people do not use this service! It's a rip off and takes of advantage of those who need to talk to loved ones.
DALLAS, TEXAS -- This company is the only ones who handle inmate phone calls. They have a monopoly going on. There isn't another company that does. Now granted my son is in jail and is doing his time but we pay for our loved ones phone calls and all their personal things. Why should we be paying so much to talk to them? All they are doing is lining their pockets with our money. Why is that? It's unfair to all involved.
Evercom is not just high-priced, but they over-bill and then take months to refund the charges. I believe the world should know that they are both amoral and unethical in their business practices. This is public information available easily. Let them know what you think. Let them know what you think of their unethical practices.
CANADA, ALABAMA -- OK I work for cbs/securus. I know all of the complaints that every one has about our company so here is somethings that will help you:
1)this is the biggest problem at are end. if you are calling in screaming and yelling and not letting us help you, you will get nothing out of the call. you call in and are calm things go much quicker. trust me.
2)when we ask for your info just give it to us. really, we aren't going to take your info and use it for any reason other the SECURITY INFO.
3)we have a very long lists of company polices. we give what we can. so if something is missed just ask for the website (correctionalbillingservices.com or evercom.net)there everything and anything about is explained.
4)as much as everyone wants to be billed through the phone company, not everyone can. even though the idea is nice but out of the two options it's not all that great. but if you want less hassle and not have to call all the time, go on the prepay option. as long as there is money on your account your line is clear, plain and simple. no calling your phone company all the time, the phone company can't block your line and it goes on and on.
5)this is the most important thing to know: we have merged with another company called t-netix. if you were with them or now just receiving calls from them for the first time, the wait periods and systems are completely different. so don't flip out when you have to go to another number or tell you that you needs a special account. just say thanks and call back in three days.
6)BE NICE TO THE REP! I can't tell you people how often someone calls in and just after we open the call people will rip us a new one. if your line is block just tell us it's blocked and we'll HELP you. don't give us crap or a life story. get to the point of the matter and 9 out of 10 times we can fix it. if not we'll send something off to get it fix. I can understand that you maybe pissed or some major life thing happened and you need to talk to them. we can't do everything thing and please, PLEASE don't think that telling us that a)a family member has pasted away, b)you or someone in the family has cancer or some other major health problem or c)you are having the child of the inmate that we will open the line.screaming at us won't make us change or minds. but think about this if we take anywhere from 12-20 calls per hour (yes it is that many) and 7 out of 10 calls are people screaming, we get under a lot of stress. just say thank you, it does make are day.
really in closing I want to say that we are human just like you. no matter what you say to us we understand. as much as we would like to let all of our customers get the calls sometimes we can't, and we say you should do something do it. we aren't the bad guys believe it or not. we just want to help you BUT you have to let us help you.
please just remember that, thanks
SAN ANTONIO, TEXAS -- I am appalled at the process that are charged to talk to an inmate at the jail and they are the only only ones available which is a bunch of bunk. Then on top of that they charge a service charge in addition to the call. It's like a force to use for connection to talk to an inmate.
GAINESVILLE, GEORGIA -- How much does this cost?? I tried to call and get someone on the phone but they just want all of your information and then they will bill you for the amount. One of my contractors' girlfriend just got locked up and he wanted me to check on this but he don't want to go broke talking to her. He said he could just write. Please anyone let me know how much this cost and how long you get to talk. Thanks.
BROWNWOOD, TEXAS -- My son is in the Brownwood, Texas detention center. He has been trying for three days now to call us collect here in South Carolina. I have called the Evercom customer service center at phone number 1-800-947-0899 three times, once each on 21, 22, and 23 April 2004. Each time they have assured me that my line was clear to receive calls. My son bought a calling card and tried to call me with it. It still wouldn't go through with it either. I am trying to give your company some business, but it seems Evercom doesn't want my business or else just doesn't care.
A couple of years ago, I had Evercom place a block on my line. They are very good about blocking calls. I wish they would learn how to remove the blocks. If you care and want to help me, remove the block or call me to let me know if I can help you in any way. The phone number that has the block on it is **. It is operational all the time. I am requesting a service from Evercom. Please help me. Thanks.
COUNCIL BLUFFS, IOWA -- Evercom is the only damn company that provides calling cards/billing services to inmates and their families. And the way they get around this is by naming their companies all differently: Securan, Evercom and whatever else funny. Thing is their phone number is the same and I talk to the same person which they have the most friendliest people working for them. NOT! They tell you things like "Well ma'am if you don't like the prices then you don't have to talk to the inmate" And yes I quote on that! I thought there were laws in this country against monopolies... Anyway for $10.00 my fiance can call me 1 times for 15 minutes!!! Wow thanks Evercom!
I don't know how they can sleep at night knowing how they RAPE everyone that uses their services. God knows everything else on commissary is sooo cheap like 3.00 toothbrushes and 20.00 headphones you can get at Wal-Mart for 5.00. I am just outright appalled.