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Gas pump pre-pay discrimination
Posted on
GAINESVILLE, FLORIDA -- On Monday, June 11, 2001 at about 10:45 p.m., my girlfriend and I pulled up to pump 13 at your gas station to fill her tank as we always do (at your gas station). We selected gas and payment type and the clerk informed us over the intercom that we would have to pre-pay. We didn't think too much of this as it was night time. While my girlfriend was inside paying for gas, and as I waited outside for the pump to turn on, I noticed that an older man (probably in his mid 50's) pulled to a pump in the back, but wasn't forced to pre-pay. He was in no way impaired or disabled and also was paying with cash. This irritated me enough, but when my girlfriend told me what one of the clerks said to another clerk inside (probably in training), I was outraged. When the older man pulled up to the pump, the one clerk said to the other, 'You don't have to make the old man pre-pay.' What have we inferred from this? Well, it seems that your Exxon chain doesn't value our patronage and the fact that we spend over a hundred dollars a month at your store. This must also mean that you don't care to have the patronage of the over 40,000 college students living in Gainesville. I will do my best to further your effort. As of now, my girlfriend and I will use a different gas station and we will inform all of our friends of how you choose to treat young customers. If I deem it necessary, I'll also write letters to student newspapers and to 'The Gainesville Sun,' whereas a 3rd year journalism student I have contacts and can insure publication. If your business was looking for group to discriminate against in Gainesville, college students may have not been quite the best choice. You'd be surprised what a couple of college kids could accomplish.

At the very least I would like a response from your company regarding this incident.
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Anonymous on 07/03/2001:
So, what, you were treated unfairly? Did you have to pay more for the gas than the old man? No. Face it - you fit the profile of the kind of person that might fill up and drive off - a younger person, and although you didn't specify, probably with an older vehicle (being a college student and all). You shouldn't be buying gas from Exxon anyway. Besides, did it cross your mind that the clerk might KNOW the old guy?
Anonymous on 07/03/2001:
What's a guy like the one who left the first user response doing on a consumer advocacy website amyway? Consumers should expect nothing but the best possible customer service when purchasing a product from a business. And, do you have to crack on college kids' cars. Besides, there are plenty of us with rich mommies and daddies. Sounds more like a response from the company than anyone who would use this website.
Anonymous on 07/10/2001:
Having worked at a gas station, most of our drive offs were older people.
Not all older people aresweet, honest old men and women. Some are cheap, calculative thieves. The gas station was neara housing complex for poor elderly people. Guess who did the most shop lifting?
Not all young people are thieves.
Anonymous on 04/19/2002:
The guy who left the 1st comment; do you work at a gas station? Get lost and get a life loser. Why are you here? Go find a chat line for poeple with no friends or life.
Anonymous on 04/19/2002:
Good letter. I couldn't agree more. I will never buy gas there again and I finished college years ago. I suport your cause and commend your efforts.
Anonymous on 02/23/2003:
are you sure this "old man" wasn't a regular at this gas station? I know at our gas station, my husband and I go all the time and we don't have to pre-pay because the clerks know us. is that considered discrimination?
Anonymous on 01/07/2004:
Prepay is discrimanatory! They can see who is pumping at each pump. I have left stations and will not return, to ones that make a person go inside 2 times for the privilege of purchasing gas. Best thing is to not go there ever again.
brittany1485 on 02/21/2004:
I used to work at a gas station and I myself am young and drive a crappy car. Our policy was that after dark, everyone had to prepay. Sometimes we let people pump first anyway, like if it was really cold out and we didn't want to make them stand out there, or if they had a really distintive vehicle. There was a disabled woman who drove a school bus and we never made her prepay because for one thing we knew she was diasbled and didn't want to have to walk back and forth and for another thing, she drove a schoolbus. There was no way she would have gotten away with driving off. And sometimes if someone was at Pump 1 we didn't make them prepay because unlike the other pumps, we could see what was going on.

The old man might have had a previous agreement with the store due to a disability. And the store clerk might who made you pay first might not have even known you were young because she probably couldn't see you. It's really hard to see the pumps at night because of the reflections on the glass. I know where I worked, I couldn't see any of the pumps clearly at night. Even at Pump 2, I couldn't tell if the person was a man or a woman or young or old or anything.

You can boycott the place if you feel strongly about it, but the clerk was probably just doing his/her job. I wouldn't take it personally.
modette on 05/24/2004:
This is why I use a credit card, and if the place does not take a card I do not pump and leave...lol Not worth the hassle, the last time a few years ago I had to go in, and they wanted my credit card...I'm not leaving that with them I laughed at them and was like come on now...she then asked for my drivers lic...okay that is fine nothing on that I care about...but what a hassle. Pay at the pump is the best thing to come along...no more dealing with those people working at the station.

Like anything they are going to judge you by what you drive and how you are dressed...that is just life. Most likely driving a $34K car you are not going to run. Maybe they knew that old guy and maybe he was driving a nicer newer car...I mean an old man in a new cadilac probably will not run...LOL
miketech on 12/10/2005:
They may have known the older man. I was at a gas station I don't stop at much and it was before pre pay time 7a to 7p and so everyone was getting authorized then a black kid pulled up in a pretty nice car and they made him pre pay. He knew, I could tell by the look on his face.
imjustasteph on 04/26/2007:
In some places they make people on the side of the pumps away from view of the store, or the camera, prepay. One I know has a sign up saying 'This pump prepay only after dark' but does not require it for the other pumps which can be seen from the store window.

Assuming there wasn't a good reason, I'd complain to the manager, and I would take my business elsewhere if the issue wasn't resolved.
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Excessive Charge At Exxon!
Posted by on
MORGATOWN, WEST VIRGINIA -- I pumped gas at an Exxon in Morgantown, WV on 11/09/07 for $42. I got home and received a call that I needed to verify purchases made on my MasterCard debit account. In reviewing my account, I found an extra $76 taken from my account by this Exxon station, leaving me with only $16 on my account. It is now 11/11/07 and I still do not have this excessive charge re-applied to my account.

The reason for this is most likely due to the high prices of gas and drive-offs at the pump.

There was no notice of this additional, temporary credit charge being made on my account at the pump.

I've effectively paid $118 for $42 in gas from Exxon.
Holding my money for days before returning it to me, re-crediting my account. In the mean time, I am left with $16 on my account while I wait for this to be refunded.

I have one handicapped child, one handicapped infant and my handicapped wife at home. I needed to get prescriptions for myself today and cannot go and pick them up due to the lack of funds on my account through no fault of my. Except for bad judgment of purchasing gas from Exxon.

They got their money for the fuel paid instantly, where the hell is my deposit money or whatever they want to call it.
How can a billion-dollar industry company devise a protection method for themselves at the total cost of the consumer like this? How can they possibly justify this?


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Skye on 11/11/2007:
Your bank or credit card company should credit your account. Contact the dispute the department, they will then mail you some forms to fill out, and they will in turn go after Exxon.
Anonymous on 11/11/2007:
Liam-WV, I feel your pain, “How can a billion-dollar industry company devise a protection method for themselves at the total cost of the consumer like this?"

They do it in a few ways, one it was probably the gas station you went to who came up with this crap. Exxon doesn't care about America or Americans, just money. The stock market is driving the price of oil as high as they can to make maximum profit for there shear holders who only care about profit. The American people are driving just as much as they always do and buy the big vehicles to drive. The CC companies don’t care as long as they get there’s and will play it out as long as they can. Lastly our own government is getting more tax dollars then the oil companies are, so they don't care.

I am afraid you are a victim of fraud and the best thing you can do right now is what Skye said, it’s very good advice. Sorry for your experience I do not buy anything from Exxon myself. All best to you and your family.
steve101 on 11/11/2007:
All stations do this because of rampant fraud. The only way to prevent this is to pay cash.
Anonymous on 11/12/2007:
I am assuming you used a check card. Most gas stations will apply a "hold" in excess of what you actually pump. The hold stays in place until the actual purchase is submitted to your bank for payment. Then the hold should be removed and the funds in excess of the actually purchase cost returned to your available balance.

In my area, it used to be $50. The increase in gas prices it has been raised to $75. Most pumps will have a discliamer somewhere on it to warn you.

I am guessing it was $76 due to a $1 ping to verify the account and then the $75 hold for the purchase.

Restaurants, hotel, and car rental companies do the same.

As suggested, use cash.
Liam-WV on 11/12/2007:
Thanks everyone, I appreciate your comments and info. This is completely new to me, with the advance charges of higher than a dollar to check the amounts are available.

The problem in this situation for me is that the card used is debit, not credit. Using only what is available at the time.

Today is a holiday (11/12/07 Veteran's Day), so my account has still not been refunded.

Regardless of who has the funds or why they aren't refunded to my account as of yet, I seriously believe some type of notice should have been given prior to my purchase.

To JayD: Unfortunately, my family has everything to do with this charge. We are currently very poor and severely depend on every dollar we have. Taking $76 out of your last $92, leaving you with only $16, can seriously hurt you. Can I leave you with only $16 for days unnecessarily? Especially with no advance notice. I live very rural and getting back from the doctor visit had used half the fuel. Having only $16 left, would you be able to go and get prescriptions and necessities on that? I do appreciate the comments, but it might be hard for you to understand unless you are in that position.

- My complaint still stands as Exxon should have posted notice of this charge prior to my gasoline purchase.
jktshff1 on 11/12/2007:
Have you tried punching the credit button when you do the transaction? I've never had the problem and use debit cards. I always use it as "credit".
Liam-WV on 11/12/2007:
I wonder if that would make a difference in punching credit rather than debit. Will have to try that. Thanks!

I mistakenly thought today was Veteran's Day, kids have off from school today, oops. Either way, I'm still not refunded the amount yet.

I wonder what kind of an impact this "security function" will have on consumers?
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Mobile Gas Station Over Charging
Posted by on
BAKERSFIELD, CALIFORNIA -- Pissed off. Just left Los Angeles, went over grapevine pass and was heading to Bakersfield.

Mobile gas station there was charging $3.79 For regular gas. Normal price everywhere at the time is $2.98. Yet, had no choice and had to fill tank...

This is a Mobile gas station and I complained to the station operator and others were complaining also........Hence, I will never use Mobile gas in my vehicles ever again. Someone especially Mobile oil should have a say in prices, not 80 cents higher than any one else. Yes, could have filled up min. 5 Gallons to get to another station down the line, but with kids, had to fill up. Just very upset and hence, again, no longer will use Mobile products and went home and sold my 300 shares of Mobile stock as a show of principle.

Thanks... Just wanted to vent.
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Anonymous on 08/06/2007:
Gas is always more expensive at that stretch of freeway.I've seen it really high in Gorman.
Anonymous on 08/06/2007:
Not just the Mobil, the Shell and all of them rip you off in Grapevine. To bad you could not have made Bakersfield, Arco is about $1.00 less per gallon there. They all figure they can rip off the people coming down the hill because they are the first gas stop after Gorman.
Starlord on 08/06/2007:
At exit 194 on Interstate 10, there is an AM/PM on one side of the street and a Dairy Queen on the other. The DQ is always 50 to 70 cents a gallon higher than the AM/PM. The AM/PM is packed all the time, and the DQ sees a healthy amount of traffic also. Apparently, some people don't mind paying a lot more per gallon for gas. What is funny, is that the AM/PM carries ARCO gas, but I haven't been able to identify what company provides the gas at DQ.
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These God Awful Gas Prices
Posted by on
You people have got to stop these gas prices from being so high. I understand lovely needed a new car to go with the shoes she had on for the day. However I would just like to be able to buy new shoes, or put food on the table without having to go into debt or on welfare to feed my children. If gas prices continue on this course that's what's going to happen to all of us working class people. You are punishing us for someone else wanting to take a vacation. Shoot I'm just trying to get back and forth to work, AND CAN NOT AFFORD THAT.
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Anonymous on 05/14/2007:
They had the CEO from Shell on Today this am. Usual BS and lies. Last year Shell made $7bil in profits and put zero back into the USA economy. He said the US consumer is the problem as we won't let Shell explore for more oil. Let this piece of crud walk in our shoes for a month!
DebtorBasher on 05/14/2007:
I've seen 3 Shell stations and 2 Marathon stations close down near me...they're aren't making it either. They interviewed on gas station owner and he said he is lucky to be making 2 cents per gallon at these prices..whether that is true or not, I don't know, but that's what he said.
A lot of people are now taking the public bus to work, but of course they are talking about raising the bus fair too. There are some companies who are even allowing their workers to work from home because they can't make it back and forth to work because of the gas prices.
Anonymous on 05/14/2007:
In other words this CEO is claiming that they are holding the US consumer as a hostage until they get permission to drill. Remember when Alaska was opened for drilling? The promise back then was to cut our dependence on foreign oil and keep prices down. Most of that oil is sold to Asian countries.

Interestingly, most of the oil consumed in the US is produced domestically. But when there's a problem, rumored or actual, in a foreign source the prices jump. Just closing a plant for a few weeks to do routine maintenance boosts the price. Frankly I believe that the real control is in the hands of the investors. They are scared silly to lose any money and therefore keep crude prices high.
Anonymous on 05/14/2007:
Shell is a worldwide group of oil, gas and petrochemical companies with interests in biofuels, wind and solar power and hydrogen. We help meet global energy demand in economically, environmentally and socially responsible ways.

Anonymous on 05/14/2007:
Shell is not an American company:

The beginnings: How the Samuel family business grew from a shop selling sea shells into a rapidly expanding oil company.

The early 20th century: Shell becomes the world’s leading oil company and founds Shell Chemicals to advance its refining business.

Post-war expansion: Oil demand soars and Shell expands dynamically. The super-tanker is born, Shell extends its exploration overseas and forms a partnership with Ferrari.

1960s to the 1980s: Shell Chemicals enters a golden period of research, produces its General Business Principles and diversifies its staff.

1980s to the new century: Shell grows through acquisition and, in 2005, unifies Royal Dutch and Shell Transport under the title Royal Dutch Shell plc.

Check out the whole story at:
Anonymous on 05/14/2007:
Do you think your Government will help you?

No they won't they make more money from the taxes on gas then the oil companies do, (state, federal and local). Much more.

Check this stuff out:

Or this one:


Anonymous on 05/14/2007:
Proud to be an American.....BLAHH!!
MRM on 05/14/2007:
Lidman, thanks for a little history lesson!
Nohandle on 05/14/2007:
I don't have a gas guzzling vehicle or a long commute to my office. How some of you manage I don't know. V.Cook, you didn't mention what state you were from, but I pulled up one of Lid's sources and note taxes in California are 60 cents per gallon. I personally think we pay enough taxes as it is. If we are going to start pointing the finger let's give equal blame to all. And, I'm not defending the oil companies. I'm as fed up as everyone else.
Anonymous on 05/14/2007:
Hey, I'm not defending the oil companies either, just wanted to make that clear.

MRM, your welcome!
Nohandle on 05/14/2007:
I know you were not Lid. My point was the oil companies are taking the full blame, when there are a lot of other factors involved. Again, reduce some of those taxes and that might help the people who are actually trying to earn a living for themselves and not live off the government.

We all hear about the profits the oil companies make, not the gross profit percentage. How much profit is Uncle Sam making and what is being done with that money?
Anonymous on 05/14/2007:
I believe they put it in there pocket!
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Price of Gasoline
Posted by on
USA, NEW YORK -- There are quite a few extraordinary and knowledgeable posters on this site so I pose the question, Who is actually to blame for the current rise in the price of gasoline?

The easy marks are the oil companies (ie Exxon Mobil's latest quarterly profit of $8.3 Billion). But there are so many other variables involved: deleting MTBE (state and federal government regulations) and substituting it with ethanol (and the further cost to refineries regarding the manufacturing of ethanol)...OPEC and the instability of oil-producing nations? Katrina? Our burdensome dependence on oil? SUV's? The war in Iraq?

Personally, I believe the oil companies should be re-investing their staggering profits on 2 things: Building new refineries and research regarding fuel alternatives. I doubt that will happen, though. OK, so what are your thoughts?
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Sparticus on 04/28/2006:
We should all go bio-diesel. I heard you can take a Volkswagon Passat Diesel and run it on spent vegetable oil from fast food restaurants. Crazy.
viperpa33s on 04/28/2006:
It's not only the oil companies but also oil traders and speculaters. New refineries haven't been built in 20+ years. New refineries can't be built cause of environmental tie ups and the people who don't want it in there backyard. As we seen with Katrina, a slight disruption can bring the whole system to a crawl. Refineries are all ready running about 90%+ of capacity. Rise of oil is due to speculaters, the rise in gas is due to supply and demand. As gas rises to $3.50 to $4.00 a gallon, you will definitely see people change there ways.
viperpa33s on 04/28/2006:
Oil companies don't control the price of oil, the oil traders and speculaters do. The oil companies due control gas supplies and I believe that is the problem. Even if a new rifinery was built now, it would be a few years before we even see the result and by that time it would be to late.
miketech on 04/28/2006:
I blame it on traders. We need to get away from fossil fuels now or later. I suppose now is a good time. No one seemed to take a message from the 70's gas shortage. It could get worse, much worse. I think the government and the oil companies need to invest in alternative energy sources.
Anonymous on 04/28/2006:
"New refineries can't be built cause of environmental tie ups" is a myth. EPA has only received (approved) one request for a refinery between 1975 and 2000 and routinely approve permits to modify and expand existing refineries. (Committee on Government Reform Hearing 'Potential Energy Crisis in the Winter of 2000' 106th Congress). IAW with a congressional investigation the major oil compaines intentionally restricted refining capacity in order to increase profit margins. Between 1990 and 2000 the general perception was there was excess refining capacity which is why there weren’t any new refineries built.
tgtman on 04/28/2006:
I think we need to get off of gasoline. More research needs to be spent on developing renewable, earth-friendly energy sources to power our cars. I can't believe in this modern day and age we are still relying on that black GOOP to fuel our cars. The only way to see cheaper prices is to develop some cheaper energy source.
glc on 04/28/2006:
So, it's us (the end-users), the oil companies and the Government (EPA). I guess you really can't single out one, but it's a combination. Miketech, you make a good point about the Wall Streeters, who artificially drive the price up via gasoline futures! Great response, thanks!
Anonymous on 04/28/2006:
I think there are a lot of good points here but I think you all should remember some things.
1. In the 70’s shortage we were told there was a shortage of oil and we would run out soon. That was a lie from government and big oil companies. They just wanted to get the price up. The government is supposed to regulate, not de-regulate.
2. MTBE- It was a well known fact that MTBE’s were bad long before it went to market. But God forbid the investors do without a profit even know we will all be hurt by letting it out.
3. Ethanol – It’s a high price joke. Yes it burns cleaner but your mileage will drop and in the end you pollute just as much, you just pay more to do it. It’s already been tried and that is why it failed.
4. New refineries aren’t being built because it is cheaper for the oil companies and thanks to the “GREENS”, who like everybody else in this country started out with good intention, went overboard. The oil companies “can have their cake and eat it to”.
5. Katrina a clear and open look at the greed and stupidity on all our parts. It has openly shown the stupidity and corruption of the city, state and federal governments. It has shown the greed of not just the oil companies but from top to bottom, “business”. How to make a profit off the blood of others. In the end it shows how “we” let this go on and on and on.
6. The answers I don’t know any more than any of you all. I think we do need to stop buying gas from the known treasonous companies like the biggest offender “Exxon Mobil”. Yes, treasonous, the passed speaks tons. We need to somehow get a handle on our Politicians before these again treasonous idiots give away the country and us as well. We need to most of all, get a handle on our self’s, spending, driving habits, etc; etc; In other words we need to pull together and stop letting greed, stupidly and fear rule us. Put God back it the schools and teach children to read, write and how about things like “Honesty?”
tawanda on 04/28/2006:
There are still considerable oil fields in Oklahoma, New Mexico, and Texas that aren't being tapped. Mexico, too has considerable wealth due to their oil supply. OPEC isn't the only supplier of oil, so why do we continue to bow to them as though they are? Breaking OPEC's stranglehold on the crude market allowing other countries to produce and sell their own crude should lower the price per barrel one would think...
tawanda on 04/28/2006:
An affordable, alternative source of fuel would be wonderful for ALL consumers. I realize the people responsible for the movie "Back to the Future II" thought it was an ingenious idea to spoof "Mr. Coffee" by mounting a "Mr. Fusion" to the trunk of the Delorian, but I wonder more and more how difficult it would be to take the concept and make it a reality...
It would solve two problems simultaneously - there would be a never ending supply of fuel AND it would help combat the ever growing need for new landfills. :)
tawanda on 04/28/2006:
Lidman - while I agree with the idea of boycotting Exxon/Mobile, I don't know who the true supplier of fuel is for my city. One oil company supplies fuel to all of the stations here regardless of the name of the station (they seem to own most of those, too). I don't frequent "Exxon", "Shell", or "Chevron" stations in general, but they seem to win in the end anyway...
tawanda on 04/28/2006:
I almost forgot - there was an article out a month or two back where the big oil companies were complaining about the conservatism displayed by consumers this winter. They were quoted at that time as saying they had every intention of raising the prices at the pump until next fall so they can continue making money at the expense of the end user...
Anonymous on 04/28/2006:
Will someone explain this to me? Right now the cheapest gas is or was in Idaho this week. Hardly any refineries if any and some of the highest prices were in California where there are. Do they adjust the prices by average income? Cost of living?
glc on 04/28/2006:
I have also tried to figure that one out zzrokk..it beats me. Here in New York, the more affluent areas ALWAYS have higher gasoline prices posted? Why????
tawanda on 04/28/2006:
zzrokk - I know in my region at least, income levels and cost of living have nothing to do with our fuel prices. Last night the news stations were parked outside of pawn shops discussing the LARGE number of people who are pawning anything they possibly can just so they can put a gallon or two of gas in their vehicles to go to work (where they don't seem to be getting paid enough). Because the run on pawning items is SO huge the pawn stores aren't assigning nearly as much cash value to the items being brought in. It's so sad...
tgtman on 04/28/2006:
Economics. That is why things are higher in affluent areas. From grocery store to grocery store, one end of town might have something for 1.99, but in the affluent community the same thing at the same chain is 2.59. Market equilibrium is maintained by prices -- in the affluent area, it takes higher prices to affect supply/demand.
Anonymous on 04/28/2006:
Zzrokk I lived in California for a while and at one point the big thing was “Why do we in San Jose pay more for gas then the people in LA, when we have a refinery and LA doesn’t?” This was ask to an oil refinery spokesmen his reply was simple, “ We charge San Jose more because you people will pay more.” True story!
tawanda- Good Point! Who really supplies the fuel? Boycotting Exxon/Mobile would be a very good place to start. When they spilled oil form the Exxon Valdese they reported 11 million in profits that year and still haven’t paid everybody in Alaska what they owe them.
Anonymous on 04/28/2006:
I think the escalating problems with Iran is possibly playing a part.
David on 04/28/2006:
Supply and demand sets the price of crude. The price of crude impacts the price at the pump. There are other domestic factors that impact the supply of gasoline such as federal requirements on specific gasoline formulations based on time of year and geographic location. This causes supply variations in different parts of the country.

Why the tight supply lately? One reason is China's growing economy. They are purchasing more oil every year. Domestic refineries are running at near capacity. This only causes domestic supply problems when refineries are taken offline. Environmental regulations make building ne refineries cost prohibitive. When domestic demand exceeds domestic capacity to refine, the increased price of gasoline will fund refinery expansion. Refinery capacity is not the cause of the current high prices.

How can we increase capacity? Increase domestic supply. Open up ANWAR to oil production. ANWAR was designated for that specific purpose. When gasoline prices get high enough, it will be cost-effective to produce ethanol as an alternative fuel.

Don't blame the oil companies. Their profit margins are less than most other industries. If we tax the oil companies, they recover the cost by increasing prices. The tax on a gallon of gasoline is over 200% higher than oil company profit on that same gallon of gasoline. If the taxes on a gallon of gasoline were cut in half, the price at the pump would be less than if the oil companies made zero profit!
Anonymous on 04/28/2006:
I said millions, I meant Billions. David, while I agree with a lot of what you said like, Taxes on gas. That would be what I was talking about, the corrupt and greedy government we are pleased to call ours. But I still believe the oil companies are a big part of the problem. They make to much profit at the expense of the people. Their profit margins are only less than the drug companies and we pay for most of their research. The oil companies employee very few people per capita to justify the billions in profits, while the people suffer. Ethanol will not solve anything except give the farmers some work.
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Posted by on
RIDGEFIELD PARK, NEW JERSEY -- My husband, a US Army Reserves Soldier was told that he "kills innocents" when he went into this stations "convience store" for milk. I will no longer be going to this station, nor will anyone I know!!

You can bash the war, bash the government, bash the military, but for God's sake leave the soldiers alone.. they are just doing their jobs.
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MRM on 07/30/2007:
The clerk is more than rude, he was disgusting for disrespecting our troops as they are fighting hard for our country.
jktshff1 on 07/30/2007:
I'll bet if you give some more information about this place of business...they will hear about it.
good luck to your husband!
Simbabe54 on 07/30/2007:
This is appalling.I hope you sent a letter to their corporate office...I would think they would be very interested in this.
For anyone in this day and age to disrespect our military is both offensive and reprehensible.
Simbabe54 on 07/30/2007:
I hope anyone doesn't mind me posting twice but I found the corporate contact information for Exxon...here it is:
Corporate Headquarters
5959 Las Colinas Boulevard
Irving, Texas 75039-2298
(972) 444-1000
Please contact them and let them know about this incident.
jktshff1 on 07/30/2007:
nah, the information for this particular location would be good..then you would have something specific to write to corporate about
Starlord on 07/30/2007:
Yes, please post the address and name of the store and any other information we can put in a letter. If they get a letter about a nebulous store somewhere in New Jersey, that letter wil go right in the circular file. Specific information is necessary. Name and location of store, exact time (or very good estimate) as this will allow them to track down who was on duty that day at that time. If anything else was said, the exact words used. If the store has a security camera, seek the tape for that day.
Support our troops and thank a vet or active military for what they are doing or have done for us. As the father of a former Marine, Semper Fi!
Slimjim on 07/30/2007:
Although it wasn't stated, it was an employee that said that we can assume? I would definitely try to get the name of who manages this location.
doescustomerserviceexist? on 07/30/2007:
It's not his job to express his personal opinion on the clock. That's what web sites and other groups are for.
Politcs should stay out of the work place, unless of course politics is the work place.
gradwvu on 07/31/2007:
Well I don't know how to add to my original, if it is even possible, but I wanted to THANK all of you for your support.
The Exxon station was Avak Service Station, 98 Winant Ave Ridgefield Park, NJ 07660


I did try to place my concerns on their website but their site was not very helpful. Thank you for the Corp Headquarters address and phone number!
gradwvu on 07/31/2007:
Almost forgot. This happened on Saturday July 29th, at approximately 6:30pm est.

According to my husband, he was told how much the milk was, he paid and the gentleman just looked at him and said "so you kill innocents!?!" My husband looked back at him and said "um no I am a mechanic" and walked out.
jktshff1 on 07/31/2007:
Simbabe54 on 07/31/2007:
grad...call them,I think you might get some satisfaction...let us know what happened.
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