Family Dollar

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Team Members REFUSING to honor company's advertisements? Poor Management
Posted by on
Rating: 1/51
ELIZABETH, NEW JERSEY -- This is a complaint against the Family Dollar Store: #6826. A current coupon circular (with "1/29 Page 1 Instore HSP AB#745 C" printed on the bottom right hand corner)that is valid from Jan. 29-Feb. 5th 2012 lists the following coupon: "Lay's Chips 10-10.5 oz $1.88 EACH with coupon LIMIT 2. Value of coupon cannot be greater than the value of item purchased. Selection varies by store. Limit TWO items per coupon visit."

I attempted to use this coupon as I purchased TWO bags of Lay's Potato Chips, currently sold at $3.50 a piece, on Tuesday evening, January 31st 2012. The cashier -named Carlos- only scanned the coupon once, and the computer deducted $1.88 from my purchase. I told Carlos that the coupon was good for TWO bags at $1.88 EACH, but he did not understand what I meant, as he told me that the discount was only good for ONE bag. I repeated myself and showed him the coupon again for clarity; Carlos did not understand, so he called upon the night manager -Raul Rodriguez- for assistance. After Carlos and I both explained what the issue was, Raul insisted that the coupon was only good for ONE bag. I asked Raul to read the coupon, so he would understand exactly what was printed. Raul then told me that Carlos was correct, because "they" had to go by what the 'computer' said. I told Raul that as a company employee -especially as a manager- he has to abide by Family Dollar's advertisement, which states “$1.88 EACH with coupon, LIMIT 2”, and I suggested that he override the computer (as surely he has done before, being a ‘manager’ and all) and deduct the coupon cost once more. Raul kept insisting that I was wrong, when clearly I was not. I have a feeling that Raul did not fully comprehend what the coupon stated, because he brushed me off as if I was trying to pull a fast one over he and Carlos. I asked Raul to do the math in his head, and he walked away (to tend to other customers), and told me that I would have to come back tomorrow morning to speak to the day manager.

Now, the price is so minute that it is really not worth having a fit over, but I am concerned about the principle of this matter. I did not like the way that Raul brushed me off, as if I could not read and comprehend English (the coupon was also printed in Spanish). I was offended that he would suggest that I come back "tomorrow morning", to have the matter settled by a different manager; I knew that he could solve the problem for me at that moment, but he chose not to. At this point I am laughing. I explain that I am not stupid, and I am not trying to cause problems over $3.24 in discounts, but I am surprised that they will ignore a store's printed coupon because of a simple computer error that could be OVERRIDDEN. I used to work in retail, and I was a manager once upon a time. I told Carlos and Raul that all they had to do was to stop and 'think'; I suggested that we all should use our brains, do the math in our heads, see what we come up with, THEN figure out how to honor the COMPANY'S PRINTED coupons, by way of an override. Carlos said he could not perform an override, that only a manager could, but remember, Raul would not do this for me. Then something miraculous happened; Carlos decided to pick up another store circular and scan the coupon from it! So Carlos finally ‘thought’ about this ’problem’ and gave me my rightful discount...something that the night manager Raul refused to do.

I would like an address for Family Dollar’s Customer Service Department, because I would like to forward my complaint, along with a copy of my receipt AND the copy of the circular that was offering this discount. I would like for someone in management to see what Family Dollar advertised, and I would especially like to know why Family Dollar’s employees are choosing NOT to honor the company’s printed advertisements, which are CLEARLY stated in both English AND Espanol. Or, if I am incorrect, someone could point it out for me. But IF I AM correct, which I believe that I am, I would suggest that someone - a REAL manager perhaps- retrain the employees on their basic math skills, and how to honor company printed coupons.




     
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SteveWiginowski on 2012-02-09:
This is a tricky situation since the coupon can be read two different ways. One way it can be read is the way you read it. The other way is that each coupon is good for one bag of chips, but only two bags of chips can be purchased and discounted using coupons (so two of the same coupon would be used).

Unless this was a coupon that you had to pay to get, they should have used the coupon twice. All you would have had to do is get that same coupon (or make a copy). Instead of making you go through the hassel of that, I think it would have been good for them to scan it twice (or have them get a copy from somewhere).
CowboyFan on 2012-02-09:
I agree with Steve. The coupon does say "Lay's Chips 10-10.5 oz $1.88 EACH with coupon," which infers a coupon is need for each.

The following "limit 2" does not mean that is per coupon, only what the total limit is. Also the following statement "Limit TWO items per coupon visit" appears directed to couponers who would bring multiple coupons. It does not say "two items PER COUPON" but "two items per COUPON VIST," which I take to mean that during any single visit to the store, the most items one can buy using coupons is 2. Again not a reference to number of items per coupon.

This coupon is not well written.
Molly on 2012-02-09:
$1.88 EACH with coupon, LIMIT 2... I read this as two items per coupon also. Limit of two bags of chips per coupon. Not limit of two "coupons" plural per visit.
Starlord on 2012-02-09:
I have to agree with Steve on this one, sorry. while the wording may not be crystal clear, it can be argued that the discount requires one coupon per bag of chips. The OP puts on a very good argument, but in the end, I have to go wioth the manager's decision. Just because the manager does not agree with you does not make him/her a bad manager.
Molly on 2012-02-09:
Here is a coupon for candy, what does this mean?

6 Pack Nestle, Hershey's or Mars Candy
88¢ EACH
with Coupon * LIMIT 4 * Value of coupon can not be greater than the value of item purchased. Selection varies by store. Limit four items per coupon per visit. Coupon Valid February 9-18, 2012
Molly on 2012-02-09:
Opps, forgot this.
http://www.familydollar.com/pages/allcoupons.aspx
unhappy999 on 2012-02-09:
I went there last week and used the 88 cent coupon for coke products which stated limit 4. I bought 3 bottles and the lady scanned the coupon once and it took off the discount for all three bottles. You do not need a separate coupon for each item.
andbran on 2012-02-09:
you could get the address from their website. IMO I don't think a bag of chips is worth it. you did get the discount(finally)
Venice09 on 2012-02-10:
Unhappy, that's exactly how it should work. There was something wrong with the OP's coupon. It was not working properly. The discount should have automatically been applied to both bags, and the manager should have known that. Two coupons were not needed, but quick thinking Carlos was smart enough to just scan another one.

Good review. I'd be annoyed, too. Not about the money, but that the manager refused to come up with a solution. Kudos to Carlos!
CowboyFan on 2012-02-10:
Molly - the language is different on the candy. There it says "limit four items PER coupon PER visit." The added word makes clear it is 4 items "per coupon." The OP's coupon says "Limit two PER COUPON VISIT." There is a difference between "per coupon" and "per coupon visit." The latter refers to a single visit to the store, while the former says that the limit is 4 on each coupon: "per coupon." The candy can be bought 4 items per coupon, the OP's coupon requires a coupon for each bag.
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Poor Customer Service
Posted by on
Rating: 1/51
KAPLAN, LOUISIANA -- I purchased an AT&T calling card on August 28, 2012 at the Family Dollar Store in Kaplan and the debit machine was down. At the time the store clerk did not know that the machine was down and it took money from my account. The pin number would not show on the receipt and the cashier tried to get my refund. To make a long story short the cashier was directed to different people to call to no avail in returning my money.

Finally the cashier gave me a number to call. She stated that I would get my money within forty-eight hours. It was a week after and I did not hear anything. I went to the bank to make sure the money was not put back on my card and it wasn't. I went back to Family Dollar and I was still given all kind of grief about not knowing what to do or what to tell me. Finally the cashier called a her manager and he wanted me to get a bank statement.

I go back to the bank and get the statement. I returned to the store and the cashier was so rude to me because she had to take an extra step in me trying to receive my money. I am not trying to get anyone in trouble but I think she should not have that type of attitude in the work force.

Another thing when asked for a complaint form or the number to make a complaint, the cashier said the manager said "look on the other said of the wall they have it there." With me being in the workforce and someone would ask for help I would have assisted them in any way possible. I find that the cashier has a poor customer service.

Thanks for having a website so that I could voice my concerns because that is the only way I would've been heard.
Thanks,
Delcia Caldwell
     
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Racial Profiling
Posted by on
KANSAS CITY, MISSOURI -- I recently went to a Family Dollar in Kansas City, MO. I can recall that the day was on a Monday or Tuesday, Oct the 31st or Nov. the 1st. This particular store is located at Troost and Linwood. I remember it being between 11:30 A.M. and 2:00p. m., from the time of the incident and to the time I filed a complaint with a Family Dollar complaint department. I used a toll free number.

I entered the store and took a shopping cart. I could have not been in the store more than 10 to 15 minutes. I had around 10 items in my cart. While I was shopping for some more food items, a manager of the store, came up behind me and told me, that I needed to leave my shoulder bag (which was actally on my back), up front. There were four things wrong with that statement.

1. I was in that same Family Dollar store, within the last two weeks. I wasn't asked to remove that same particular bag.
2. I was already in the store shopping. So he randomly profiled me.
3. There is no sign posted, stating that customers must leave their bags up front.
4. He told me that the cashier would ask the customers to remove their bags. The female cashier, did not ask me then or the last time I was there.

I told him, legally a sign must be posted. You can't randomly pick people out. He said, due to the area, they must do it. I had mentioned to him that I do not have to take off my bag in the Sunfresh grocery store or the Dollar Tree store in the Westport area. He told me that they do not have crime in that area like this area. If that was so, there wouldn't be any police in that area. Basically, he insulted me. Sunfresh store has store security with weapons. And this is around the clock.

Before I left the store, I returned all of the food items that I had in my cart. I refused to shop there.

After that incident, I filed a complaint with Family Dollar's complaint department. A lady that I spoke with, mentioned that it would not take more than 72 hours to respond. I left my online voicemail number with her. It is a 24/7 voicemail system. I checked it today...Sunday, November the 6th. There was no message. So I'm writing to this agency. I feel like I was ignored. In fact, the woman that took the complaint, had mentioned that the General Manager would not ignore me.
     
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DebtorBasher on 2011-11-06:
If it was my purse (with driver's license, credit cards etc in it), I would never leave it with anyone and if they insisted that I did with or without a sign being posted, I'd walk out.

I don't see this as a racial profiling, but it would depend on how others are treated with the same shoulder bag size. As you said, they never said anything to you before, if it was racial, they would say something to you every time you walked in.
Anonymous on 2011-11-06:
I would have left too. They need to post a sign that states purses or bags are not allowed in the store
Skye on 2011-11-06:
I also would NEVER leave my pocketbook with anyone. I would have been like, later.

I know at the dollar store around here, they have a huge sign on the door before you walk in, that clearly states "NO OTHER SHOPPING BAGS ALLOWED".

This dollar store you are complaining about should also have that type of sign up. You could contact corporate about what happened.

http://corporate.familydollar.com/pages/contactus.aspx
cabinplace47 on 2011-11-06:
I appreciate the responses to my post. Everybody has a right to their opinion. And I can respect that. Just something to think about first post. For example: You can have 5 people in a store, but one individual may racially profile you. But because it is in the walls of the store, it becomes that person's wrong doing and the store's issue and management must correct it.
My point is this. The person that had asked me to remove my bag, wasn't there the last time I was there. I've only been in that store twice. That's including that day of that incident. And also, being that there are no signs posted to remove your bag, there was no reason for that person to approach me period. It was personal. I was singled out and it was an intent to deem me as a thief. Mainly because he made a comment about crime in that area, in association with taking my bag. That is called a stereo-type. His motive was based on me stealing because of my race. That is the element of racial profiling. Another example: If a cop pulls me over in my car with no just cause, that is racial profiling. I was pulled over due to suspicion or assumption that I could be doing something wrong. ACLU defines it as "Driving While Black". I do not have to have a comparison with another race, in the same situation. I shouldn't be pulled over, while I'm legally driving period.
I've been followed around stores without a bag. It's racial profiling. A Safeway in Spokane, WA was closed due to this. And I was one of the people involved that filed a complaint with different organizations against them. An undercover person follewed me from lane to lane in that store. If you are a reading woman this, and a guy followed you like that....you would morely contact store management or the police. But because of the comment this guy made, I new that I was being profiled.
And it shouldn't matter what bag size it is. A bag is bag. A sign should be posted about not allowing bags in the store period. The size shouldn't matter. If it did, they would have to measure each bag that comes through the door. That would become another complicated legal issue. Think about that. One employee can say that bag is too big. Another can employee can say, it's OK. It wouldn't work.
cabinplace47 on 2011-11-06:

Skye, I did contact corporate. They send complaints to the general manager. He was supposed to respond in 72 hours. He did not contact me about the situation. I gave the complaint department at the corporate office my 24/7 voicemail number. There is no message on it.
At Your Service on 2011-11-06:
Glad to see you checking back cabinplace47. If there is actually a law stating, "legally a sign must be posted" please quote the reference to this. I am not aware of any.
Silkekitten on 2011-11-07:
I'm not seeing racial profiling. Crime is committed by different people of different races everyday. I would have left myself if asked to leave my bag up front, since I don't trust many people. All the Family Dollar, Dollar Tree, Dollar General stores that I have been in all have a sign that states no other shopping bags allowed posted, and I have seen some purse/handbags that could be described as such. Since the store is private property I guess it would be at the discretion of the manager on duty, and he can deny service to anyone. I also don't care if I am followed in a store, I don't pay attention to them, just as long as they don't approach me or touch me.

I also would like to know where "legally a sign must be posted" is posted since I like to have something to back up what is said.

Since this store is in a high crime area they should have a large sign posted, mainly to cover there butts, in case this incident is brought up again. I see this as a learning experience for that store. In this day and age you can't be to careful, and they will need to protect themselves from all sorts better.
CowboyFan on 2011-11-07:
The poster seems a little overly sensitive. She says that "it was on my back" which to me indicates a form of back pack. If you take a backpack or other big bag into a store, it certainly is not out of place for the store to ask you to leave it at the front counter. Playing the race card does not help the complaint, because there is no indication that other shoppers with such bags were treated differently.
Churro on 2011-11-07:
I've spent many weeks in Kansas City. I'd say it's better than even money race played a part in this. Race plays a part in EVERYTHING in KC.

You returned the stuff from your cart to the shelf. Classy move. Dump these guys and don't look back. Good review!
swimjim on 2011-11-07:
I agree with Churro and CowboyFan on this complaint.
traceylynn on 2011-11-08:
Any store will be suspicious if you show up with a big bag and walk through it. It isn’t about race, it is about the fact that someone can shop lift with a big bag very easily. Purses they will probably never ban, too many woman carry them. But a backpack or duffel bag they can. Stores are private property so they can set their own rules. They can ban a backpack without posting a sign as far as I can tell. I did Google it and local laws in place to not seem to stop that.
rahbin08 on 2014-03-13:
My husband works for Family Dollar Stores and has worked for this company for 15 years. At no time that he has worked for this company have they EVER been allowed to ask someone to leave their purse at the register or with someone. Bags must be checked in at the front register but purses are NOT!
I'm sorry this has happened to you but be rest assured that not all Family Dollar customers are treated this way. This is something that was a direct result of the manager flexing his ability to be as big a prick as possible!
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THIS COMPANY JUST DON'T CARE ABOUT THEIR EMPLOYEES
Posted by on
DECATUR,ILLINOIS, ILLINOIS -- IM REAL SAD FOR MY DAUGHTER THAT WORKED FOR THIS COMPANY FOR OVER A YEAR AND WOULD HAVE BEEN FOR A WHILE. SHE WAS AN ASST. MANAGER FOR THIS COMPANY. SHE MADE A COMPLAINT LAST FEBRUARY THAT THERE WAS A GAS SMELL IN THE STORE THAT A EMPLOYEE AND CUSTOMERS WAS COMPLAINING OF SO SHE TOLD THE DM. ABOUT IT SHE GOT REAL SICK FOR A WEEK AND A HALF AND THEY WERE TRYING TO FIRE HER THIS GIRL NEVER CALLED OFF AND SHE WORKED OPEN TO CLOSE FOR TWO MONTHS. WELL WHEN SHE CAME BACK THE MANAGER THAT FILLED IN FROM ANOTHER STORE GOT SICK SOON AFTER, WELL THE STORE GOT A NEW STORE MANAGER AND SHE WAS CALLED OUT TO THE STORE ON HER DAY OFF BY ANOTHER EMPLOYEE BECAUSE OF A GAS SMELL SHE ALERTED THE MANAGER AND HE CALLED MAITNENCE, WELL THEY SAID THE FURNACE WAS BROKE AND THAT HE WILL FIX IT, CAME BACK AND HE SAID HE COULD MAKE IT WORK, SHE SIGNED OF THE WORK ORDER AND DIDN'T THINK NOTHING OF IT, THE NEXT COUPLE OF MONTHS THE EMPLOYESS ARE GETTING SICK VOMITING, BURNING EYES, HARD TO CONCENTRATE, FORGETFULLNESS, AND HER HERT WAS RASING AND SHE HAD A BAD HEAD ACH, THEY WERE EVEN COUNTING THE DEPOSITS WRONG, SHE LOOKED SO SICK AND WHEN SHE CAME HOME ALL SHE WANTED TO DO IS SLEEP BUT EVERYONE WAS WHEN THEY STARTED COMPARING, THE NEXT MONTHS HEADACHS STARTED STRONGER SHE WENT TO THE DOCTOR AND THOUGHT, WHAT IS WRONG WITH ME I DON'T REALLY GET HEADACHS WHAT'S GOIN ON AND SHE WAS ALWAYS SICK LIKE SHE HAD A COLD, NOW BY THIS TIME THIS IS HER THIRD TIME SEEING THE DOCTOR HE THOUGHT SHE WAS SICK HAD A COLD AND WAS STREESED AT WORK, THE STORE HIRED MORE EMPLOYEES A NEW STORE MANAGER AND CASHIERS THEY WERE COMPLAINING OF THE GAS SMELL AND THEY TOO WAS GETTING SICK SHE TOLD THE MANAGER SHE ALERTED MAITNENCE AGAIN, THEY SAID NOTHING WAS WRONG, WELL NOW EVERY ONE IS TAKING PILLS FOR THEIR HEADACH AND SHE HAD TO COVER A REGISTER SO A CASHIER COULD VOMIT, SHE WAS CALLED OUT AGAIN TO GO BACK TO THE STORE ON HER DAY OFF BECAUSE OF THE SMELL, SHE CALLED HER MANAGER AND SHE CALLED THE DM HE SAID CALL MAITNENCE SO THEY CAME BACK OUT AND SAID THE LIGHT BLEW OUT SHE SAID SHES SMELLN THE GAS RIGHT NOW HE SAID HE DON'T SMELL IT AND SHE SAID HER EYES WERE LIKE ON FIRE AND HE HEAD FELT SO HEAVY AND FOGY AND HE LEFT, MY DAUGHTER WAS CALLED OUT THE NEXT DAY ABOUT THE SMELL FROM THE MANAGER AND SHE TOLD HER THAT SHE WANTED TO TURN IN HER KEYS BECAUSE SHE NEEDED TO SEE WHAT WAS WRONG WITH HER, SHE SAID SHE CALLED THE DM AND HE SAID CALL MAITNENCE BACK OUT , SO WHEN SHE WENT IN THEY WERE THEIR AGAIN AND SAID WE NEED A NEW UNIT BUT THEY ARE REJECTING IT BECAUSE THEY ARE BUILDING A NEW STORE SO SHE SAID WELL WHAT'S THAT SMELL HE SAID HE FIXED IT, AND SHE SAID I CANNOT BELIEVE THAT U CANNOT SMELL IT, MY DAUGHTER GOT UP EVERY DAY WITH A MIGRAINE AND WITH A BURNING SENSATION ON HER LEFTSIDE OF HER HEAD AND FACE HER EYES ARE SENSITIVE TO LIGHT, FOUR DAYS LATER SHE GETS A CALL BY HER MANAGER AND SAID SHE HAD TO COME IN AND OPEN BECAUSE SHE WAS BEING RUSHED IN TO THE HOSP. SO SHE WENT IN AND OPENED EVERYONE JUST HAVNT BEEN FEELN RIGHT I CALLED CORP. ABOUT THIS SMELL WELL THEY WERE CLOSED SO MY DAUGHTER CALLED THE FIREDEPT. THEY CAME AND TOLD HER TO CLOSE THE STORE DOWN AND THE GAS COMPANY CAME IN AND TURNED OFF THE GAS THIS STORE DIDN'T NOT HAVE ANY SMOKE DETECTORS OR CO DETECTORS THERE WAS A LEVEL OF CO THE FURNACE AND A WATER HEATER SHOOTING OUT GAS THEY HAD FIVE MULTI. GAS LEAKS THEY WERE TOLD THAT THEY COULDN'T REOPEN TILL IT WAS FIX, MY DAUGHTER WENT TO THE HOS. AND THERE WAS CO IN THE BLOOD THE NEXT DAY THEY MADE HER EMPLOYEES WORL WITH NO GAS IT WAS FREEZING NO HEAT THEY WANTED THE EMPLOYEES TO GET SWEATSHIRTS AND GLOVES TO STAY WARM, THIS COMPANY IS THAT GREEDY, THIS COMPANY NEW MY DAUGHTER WAS A GREAT EMPLOYEE THEY GAVE HER TWO RAISES EVERYONE LOVED HER, SHE THOUGHT IT WAS WRONG TO WORK THEM LIKE THAT SO SHE CALLED THE FIRE DEPT. AGAIN AND THEY TOLD HER THAT WAS HUMANE THEN THEY WERE SUPPOSED TO VENT THE STORE OUT, MY DAUGHTER WAS TRYING A MED. THAT THE DOCTOR PUT HER ON THREE DIFFERENT TYPES FOR HER HEAD IT WAS MAKING HER SO SICK, SHE TRIED GOIN BACK TO WORK, AND SHE FELT THAT IN HER CONDITION THAT SHE COULDN'T RUN THE STORES ASSETS SHE WAS COUNTING CHANGE WRONG, FORGETTING THE SAFE COMBO, AND FELT LIKE HER BRAIN WAS NOT FUNCTIONING RIGHT, WORKMANSCOMP CALLED TOOK HER INTERVIEW AND EXCEPTED HER CLAIM OF AN INJURY THEN WHEN SHE SAW HER SPECIALIST AND HE WANTED TEST DONE AND TO PUT HER ON A DIFFERENT MIGRAINE MEDICINE THEY JUST DENIED HER AFTER PAYING ONE MEDICINE AND FOUR DOCTOR VISITS. MY DAUGHTER PUT EVERYTHING AND TRUSTED THIS COMPANY AND THE MAITNENCE. SHES ONLY THIRTY AND SHE WAS FINE BEFORE ALL THIS SHE DIDN'T SEE HER DOCTOR TWO YEARS PRIOR TO THAT CRAP WHEN SHE FIRST GOT SICK I WANT TO KNOW WHY U DID THIS TO HER AFTER ALL SHE DID FOR YOUR COMPANY AND MORE, NO APOLOGY NO NOTHING, EVERYONE THAT WORKED THEIR NEEDS ONE THEY ALL GOT SICK
     
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WScott on 2010-05-17:
There may well be a gas problem but - just for the record - carbon monoxide is odorless.
Inat on 2010-05-17:
good read 8|

but yeah, sounds like a bad situation; proving that it was from issues at the workplace will be difficult
MY JOB MIS TREATED ME on 2010-05-17:
for the record yea u rite but there was two readings done for carbon monoxide, either or my daughter is not the same, if u think about it she worked over forty hours a week sweating inhaling that crap she said it was worse when she stocked certain things like perfume, chemicals, anything that had certain smell, look this is to let people be aware of what's going on , just because u work for a company doest mean u follow the chain of command to keep something like that hush hush, there is more to this story, when something like this happens u call the proper authorities. they did not want her to call them they wanted her to wait till corp. got back in touch wit her this was Saturday they weren't open till that Monday, its not hard to prove when u have all the documents and statements from her doctors . these companies need to be held responsible u only have one life why should she pay the price for these people that are heartless,a greedy company that could have paid to get their furnace fixed and everything else with all the money that they make , what makes it so odd why would they put in a smoke and co detectors afterwards then the landlord went behind them and put their own in
Inat on 2010-05-17:
did her Docs say she had Carbon Monoxide poisoning? there is a pretty standard treatment for that - did she receive special treatment for CO poisonin?
Anonymous on 2010-05-17:
This should be fairly routine for any lawyer. This is what's called a class action lawsuit. If all the workers reported the same symptoms over and over again, and have medical records to prove such, and nothing was done to properly resolve this issue, then it should be a pretty open and shut case. Period. You will have to convince everyone involved to file a case with you. Some may not be willing to lose their current job position however. That in itself is another lawsuit, but it's tough going to court and litigating for several months and even years, with no current means of financial support. I truly wish you the best!
PepperElf on 2010-05-17:
indeed I would say use as many medical documents as possible for the case.

and if anyone is still working there... I'd say just bring in a CO detector. especially if there have been furnace issues.

because... if anyone is still working there, that detector can be a life saver.

CO poisoning doesn't just make you sick... it can kill you.
MY JOB MIS TREATED ME on 2010-05-17:
to answer inat ? yes they did , but there is no treatment from chronic poisoning they treated her the day that the fire dept. shut the store down and said that everyone needs to be checked out , the other employee was diagnosed when she was rushed to the er by ambulance of exposed to natural gas and co the same went for my daughter and the other employee, they all inquired lawyers but I guess the lawyers didn't take them on unless they had to have surgery, but my daughter did get a lawyer from out of town she did let the other know but I guess they didn't want to fight the employee that got rushed to the er still has migraines really bad to where she stepped down and took less hours due to her injuries, my daughter was seen all last year by the doctor to see what was going on with her
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Rude Cashiers.
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- I purchased a two can air freshener linen scent. And to my amazement I sprayed it and it smelled like roach spray. I complained to one of the cashiers at the location at. 3401 w. Chicago ave. In Chicago. Store location, #07511. 9:34 a. m. 11-1-3013. I complained that the product that I purchased smelled like roach spray, she told me that I couldn't return the product to just use it. Had a very bad attitude. The store phone number is 1-773-638-2296. Didn't get her name she had no name tag to identify herself. She needs to have someone talk to her about her peoples skills. My name is Mr. payton, I would like it if I can get the results of this matter. I live four homes south of the store. Its convince for me, hate to have to go elsewhere to get the items that I have right at home. Thank you, sincerely
     
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Manager Very Rude to Customers and to Her Employees
Posted by on
Rating: 2/51
CLAYTON, NEW MEXICO -- I'm complaining about the manager at Family Dollar. She is very rude to her employees and she treats them like they were dumb, especially to the young ones. She also doesn't say anything to the customers as they walk in.

I do know that she needs to keep her appearance nice but she doesn't. I know there are a few more customers that feels the same way I do. She acts like she got out on the wrong side of the bed. You need to be nicer to customers, people in town are talking about her bottom teeth, she has none that is the first thing people look at. But, anyway if I don't see a change in that store, I will write another one until she is gone and replaced.
     
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clutzycook on 2013-10-17:
Maybe she can't afford to get her teeth fixed. Dental work is crazy expensive and I'd imagine she's not making a boatload of money.
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Discrimination/Harassment R/t Price Changing
Posted by on
Rating: 1/51
FREEPORT, ILLINOIS -- I was paying for my merchandise when I was told by the salesperson "I can't sell you this at that price." She was referring to Ladies 2 Pack Microplush Shorts. The item had a sales price of $3.00. My response was why not it's on the sales rack and you're supposed to honor the price. Her response this isn't Walmart and people change prices all the time. We just got this merchandise 2 weeks.

I asked her to show me where sleepwear was located. The other salesclerk and I were unable to find any more in the store. To make a long story short she refused to sell me the item at $3. I ask to speak to management she was out of the office.

Displeased customer. I would have put everything back but I had to work and didn't have time to go to another store.
.
     
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clutzycook on 2013-09-03:
so where did the discrimination and harassment come in to play?
John Nicholson on 2013-09-03:
Apparently, to some people "discrimination and harassment" occur when you don't get your way. You are "offended". And, a "victim."
Old Timer on 2013-09-03:
Jane, sorry some choose to beat up on the OP's around here. I would have been pretty upset too if I picked something up as marked, then was denied purchasing it.

Its too bad you didn't have the time to leave your cart full of merchandise at the register and walk out.
Janet on 2013-09-04:
I felt harassed/discriminated b/c the salesperson mentioned several times how People change prices. I explained. to her I don't di things like that and I have a professional career. Also, the salesperson didn't have any customers in line therefore she could have helped me look for this item but didn't b/c she clearly knew they had sold out of the microplush shirts. However when the other salesperson had finished taken care of her customer she did not hesitate to assist me. Whatever happened to the customer's always right not arguing with the customer.
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Discrimination
Posted by on
Rating: 1/51
LOUISVILLE, KENTUCKY -- In April or May of 2013, the Family Dollar in Louisville, KY on Poplar Level Road near Indian Trail, refused to wait on someone because he was white. The white customer objected to their favoring black customers over white customers by letting blacks go first and making whites wait in line longer. After he objected to their racism, a male employee called him a "cracker" and told him to leave and never come back again.

Also, the female black manager told him that "we don't want your kind in this store." Of course, this means she doesn't want whites in their store.

The white customer, who was a victim of their racism, complained to the manager and the district manager and it didn't do any good. The District. Manager told him to stay out of that store.

The white customer wrote a letter to the corporate office of Family Dollar complaining about discrimination against whites by their black employees, but they never responded.

We had spent a lot of money in that Family Dollar every month, like $300.00 a month since October 2011.

If Family Dollar will not take action against this store in Louisville, KY, then we want out money back -- about $7,000.00.

Any American who believes in equal protection of the law for ALL Americans, I say, boycott Family Dollar.

We will boycott Family Dollar and tell our family and friends to do the same.
     
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clutzycook on 2013-07-25:
Were you a witness to this racism?
trmn8r on 2013-07-25:
You aren't entitled to a refund of past purchases prior to an alleged racist encounter, in exchange for a racism charge. At least not by any logic I see.

A store can request a customer to not return for pretty much any reason, but not because of their race. Is it possible that request was because the store personnel felt the racism charge was not true?
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Poor Eave/Hangover Over Front Door
Posted by on
Rating: 5/51
HOUSTON, TEXAS -- I visited the Family Dollar Store (#32) at 7302 Scott St., Houston, TX 77021 (713) 741-4046 on toady, 8/25/2012 around 1:50 pm in the afternoon.

When I went into the store it was not raining, although it looked as though it would at any minute. When I was coming out of the store, it was raining fiercely and water had begun to run under the door and was coming inside the building. The overhang truly needs to be repaired because the water is running directly down on the glass from the outside and running under the front door into the building. I was very careful because I did not want to slip and fall.

The building is not old so I was wondering why would Family Dollar approve a building with such poor maintenance. There is also a gap in the front door where the two doors are supposed to meet. You can visibly see that whomever is in charge has a chain that secures the doors and uses a lock
for the chain.

In summary, the overhang on the building needs to be repaired because there is definitely a hazard when it rains. Customers' safety is in jeopardy.
     
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onlooker on 2012-09-04:
Have you contacted the store manager directly? This is a very local issue and probably needs to be presented to the local store manager. A known danger for slip and fall should be rectified.
Keep a record of your notice to the store, and when someone falls and is permanently injured or handicapped help that person sue.
Falls can result in a healthy senior citizen becoming bedridden, a woman to miscarry, a musician to lose use of a hand......
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Cashier calling my daughter spoiled due to being only child.
Posted by on
Rating: 1/51
PORTAGE, INDIANA -- Hello everyone!

I love these little bargain stores, but when you get rude, ignorant, un called for remarks about your kids you don't want to return to this specific store! As I was checking out this rude big woman w red hair decided to ask if my daughter was my only child. I replied yes!! Thinking she would have been more kinder in her words, she looked at me and said she must be spoiled. I was startled and turned to my husband and said I don't know why everyone thinks my daughter is spoiled! My daughter who is the step daughter to my husband, her. Sperm donor don't support her, I lost my job and really landed in somewhat of a poverty state!! But thanks Family Dollar I will never ever give this particular store my own business again. The manager even has an attitude problem as well. I will take this in my hands as harassment, and will continue to write to corporate about my un pleasant, disturbing situation. Beware everyone if you like to be put in a bad mood or be harassed with kids don't go here!! Shop at Family Dollar else were...
     
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clutzycook on 2012-02-19:
Not that it makes it OK for the cashier to say that, but was your daughter misbehaving in the store? Did you bring the situation to the attention of the management?
Water on a ducks back... on 2012-02-19:
Should have said yes, spoild with love and left it at that. Our children watch every move we make, you get upset, they will be upset.
Venice09 on 2012-02-19:
Unless it was said in a mean spirited way, I don't see anything wrong with saying an only child must be spoiled because an only child often is. Maybe the cashier was just trying to make conversation. However, without being there and actually hearing and seeing what happened, there is no way of knowing exactly what the cashier meant.
trp2hevn on 2012-02-19:
I would've asked the cashier what business it was of hers.
Exterminator by night on 2012-02-19:
"I...turned to my husband and said I don't know why everyone thinks my daughter is spoiled!"

Do you experience this comment often, or were you just being kind in light of the situation?

It is pretty hard for a reader to assess the comment without being there and not hearing the tone and how it was said, but obviously you felt offended.

ok4now on 2012-02-19:
This is a stereotype and most inappropriate. Many people when hearing only child equate that with being spoiled. I'm an only child because my mother for medical reasons wasn't able to have more. My father always worked two jobs to support the family. While in school I started working at age 15. I bought my own clothes and later when my income increased gladly paid board. My parents instilled a strong work ethic in me and told me there was no free ride in life. If I wanted something expensive I had to save for it, they just didn't give it to me. I never expected them to just give me money. This taught me a valuable lesson.

I have two grandchildren (age 3 & 5) that are spoiled rotten by my step daughter. Financially they are barely making it but money is no object when it comes to these children. Example: You literally cannot walk in their rec room because of all the toys, peddle cars, sliding boards, basketball hoops, train sets, Play Station, Video Games etc. They play with their "new toy" for 5 minutes then want a new one. But the "only child" is spoiled. Plezzzze!!!
clutzycook on 2012-02-20:
True, only child doesn't automatically mean spoiled. I've seen families with many kids, all brats. And I've seen lonely onlies that are the sweetest, and vice versatile.
Anna Molly on 2012-02-20:
Great comment, ok4now! My daughter (now almost 22) was raised an only child, and it was not medically possible for me to have another. She was not spoiled, either.

But, I would not be offended by somebody making that comment to me, nor feel it was harassment. Personally, I would just blow it off.
Cwazychicken on 2012-02-20:
I admit I spoil my son. I lost my first son to his father so I don't get to see him as often, he has custody. But its kind of like my second son is spoiled because I don't think his father is going to have any other kids, and we broke up. So his family spoils him, and my family spoils him. But, I am going to teach him how not to take anything for granted and if done using a toy or something, to donate it. He is only almost 2 so, I have time. Its easy to spoil a child with love and gifts...its exciting to celebrate a first Christmas, first birthday. However, there will be limits and a lot of times I buy cheap toys. Because like this poster, I am not rich. And I would be hurt if anyone called my son spoiled, Even if he does have a lot of toys. Sometimes hes just content with 1 toy. He doesn't act spoiled, and hes pretty content with anything he eats (I don't buy him the best foods, I buy him what I can afford.)
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