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The worst possible customer service by manager
Posted by Badly treated customer on 08/31/2007
OAKDALE, LOUISIANA -- The finally straw for me, I no longer shop at your store. I am amazed that Family Dollar can place a manager in a store that would be more suited in a barnyard. The store manager at the Oakdale, LA store is an angry, mean, rude and mannerless. We have had many, many managers but this rude/crude woman is the bottom of the barrel. I used to go in at least once a week and spend $150 to $200 a week making my mother's purchase and mine. I will no longer step foot in the store because of the manager's rude behavior. She acts like it is an inconvenience and you are bothering her, if you ask a question or need her to check you out at the register. Please, people do you really want to keep this store open or not.

The woman is an angry ape for another town with a serious chip on her shoulder. I have never seen such a horrible example of customer service. The whole town talks about her rude behavior and chose to no longer do business with your company. People enter and exit the store without making a purchase, after she tells them off. She will bite your head off for no reason other she is so lazy she doesn't want you to bother her. She talks badly about customers in front of them to the other employee or persons in the store. She talks badly about them under her breathe as they are trying to check out at her register. with a is so rude that customer leave the store without People, please you can do a lot better for Oakdale than this angry, customer hater woman you have stuck us with this time.

Why can the rudest Family Dollar manager you have employed work in her own and give us a break from her. I am no longer shop in your Oakdale store. I expect good customer service where I spend my money, or at least not to be mistreated by an employee. I now shop at great store with the most incredible customer and it is clean.

Sick and tired of your store manager
     
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Posted by Hugh_Jorgen on 2007-08-31:
You spend $200 a WEEK at Family Dollar? Whoa!
Posted by Anonymous on 2007-08-31:
Are you re-selling the products on ebay?
Posted by ThinLazyAmerican on 2007-08-31:
Dollar store products are landfill trash in short time.

Do us all a favor and buy something quality so you have it for years rather than days.
Posted by jktshff1 on 2007-08-31:
so when did you get fired?
Posted by Starlord on 2007-08-31:
I have to agree. We have a Family Dollar store in the town just to the north of us, and I have seen every item they carry. There is not one item at Family Dollar that I can't get a much better version of at Wal*Mart for not a whole lot more money. If you spend $150 to $200 per week at Family Dollar, you can come here and we will hold a special yard sale for you, We would love to supplement our SSDI and State Pension, and we could beat Family Dollar's quality and prices.
Posted by badly treated customer on 2007-08-31:
Thanks, for the sweet offer. I have three teenage boys at home. I always have a house and pool full of kids to clean up after. Yes, it takes a lot of household items to stay ahead of their mess. I just don't understand why anyone that works with the public has to be so rude. It doesn't take much effort to smile at a customer because you will certainly get a smile in return. I am sticking with Walmart, too!

Pam
Posted by Anonymous on 2007-08-31:
Have you actually talked to anyone about this manager's attitude? Better yet, have you asked her yourself why the poor attitude? Never heard of Family Dollar Store but given the name, I can only assume she's not being paid much to be a manager and probably doesn't really care whether she keeps her job or not.
Posted by badly treated customer on 2007-09-01:
Yes, I did finally confront the rude manger and she had no excuse for actions or behavior. I did it because she made a very young mother in front of me at the register cry. The girl didn't have the last $1.21 she needed for her purchase. She scolded the girl very loudly and very rudely in front of a long line of customers. I gave the girl the money and the girl cried even more. The girl was just trying to purchase cheap generic diapers and pleaded to borrow the money then return. The girl stated that she lived just a few blocks away and would walk right back to the store with the money. It was more than I could stand and my heart broke for the girl's pain. The manger just stated that as long as she was running the store, she would do any damn thing she wanted to in her store. I am sure she is paid nothing to manger the store but she has to have a heart. I have heard there is a huge turn over and Family Dollar is not a good employer. The reason I would always go into the store is that it is the only store on my end of town and I wanted to help it keep the doors opened. all of the other store in that little section have closed. I did write a letter to the Family Dollar Corporate Office but have had no response from them. She is correct at this point she can do anything she wants in that store and to her customers. I have elected to do what everyone else is doing, shop at Walmart. Thanks, for the venting session, I feel much better.
Posted by Anonymous on 2007-09-01:
I can understand her not allowing the young mother to borrow money, but not embarassing her in front of everyone. Glad to hear you finally confronted her and wrote a letter, hopefully others will do the same and she'll soon be gone.
Posted by PGLS on 2007-09-02:
I don't know what sort of items your dollar store carries but the ones in Tucson are mostly full of junk we all could live without. The sad part is is that the owners receive 70% profit on the junk. Obviously the management they hire work for very little or they may care.
Posted by Asst. Manager on 2008-11-24:
Dont think Ive met one Family Dollar Manager that was friendly...Theyre all @zzwipes!!
Posted by Store Manager on 2011-07-05:
Actually your average Family Dollar Store Manager makes a minimum of 46k. which is not alot to deal with some of you customers.
Posted by tweety on 2012-05-08:
go figure why managers are grumpy, they work from
54-70 hours a week because f.d. is too tight to give good payroll to run the stores, so managers have to do it.
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Management Abuse of Employees
Posted by on 07/21/2002
HARTFORD, CONNECTICUT -- Reasons for the immediate termination of John Fabish, Store Manager of Store # 05055, located at 190 Farmington Ave, Hartford, CT 06105

1. John is verbally abusive toward employees. He makes threatening remarks, swears at and about employees, threatens to fire individuals and all employees as a group many times throughout each day. His verbal assaults are both intimidating and criminal, violating both Family Dollar policies regarding treatment of employees and producing a hostile work environment.

2. John is both unable and unwilling to perform the job as store manager without the continued assistance from his significant other to perform administrative managerial duties as well as putting the company at risk for liabilities that may occur as a result of this person’s counting of company funds, access to confidential information, and fiscal liability if she becomes injured while working on the loading and unloading of trucks during receiving and of U-boats while stocking shelves.
John also has continuously put the company at risk by having a minor child, his nine-year-old stepdaughter, in the store in the early morning hours prior to opening as well as during working hours.

3. John is unable and unwilling to provide a work schedule for employees, thereby violating both State of CT and US Labor Laws. There has been no posted schedule for the store for several months. Employees are expected to call daily to serve at his will to determine if they are to work for that day.

4. During work, John has been under the influence of alcohol. The smell of alcohol has been made evident to all employees, security personnel and customers on too many occasions.

5. John violates Labor laws daily in regards to denial of lunch breaks and other breaks. He has consistently required employees to stay in the store, sometimes for several hours, after close without pay, “off the clock” time.

6. John has called employees at home and made threatening remarks, swearing at and about employees as well as making threats to fire the person. He has called an employee’s home looking for other employees that do not live there and also has made threatening remarks.

7. John has repeatedly violated the privacy of female employees by walking into the women’s restroom while female employees have been using the facilities. This is considered sexual haressment by the female employees.

8. Joe Russo, District Manager, that is responsible for this store and John Fabish’s immediate supervisor has been repeatedly been made aware of these actions and has also failed to address the situation.
     
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Posted by Anonymous on 2002-07-21:
What jerk puts something like this out on the internet( of course anonymous)? A disgruntled employee (or ex) perhaps? It doesn't even matter if it's all true. This is a letter you write to his boss' boss or Human Resources, not a public forum dedicated to consumer advocation. I hope you do still work there so not only can John sue you for slander, but have the pleasure of firing you too. You are a petty low life for dragging workplace politics to a site like this.
Posted by Anonymous on 2002-07-22:
I am happy for you that you have nothing better to do than constanly "police" this online forum and use it to make yourself feel better? Putting others down, calling names and poking fun at those who misspell words make you a shining example of a human being (by your standards) I am sure. Save a clean spot in heaven next to you for me, would ya?
Posted by Anonymous on 2002-07-22:
If you actually had evidence of all these wrong doings you would have been to a lawyer a long time ago and sued. More likely is that your a bitter angry person who like slandering people publicly. GET A LIFE YOU STUPID LOSER.
Posted by Anonymous on 2002-07-22:
To the touchy reviewer Loser Feedback Police(AKA the original complaintant)., I don't spend my time here "putting people down,"etc. In fact, I rarely come to this site. I am putting YOU down. Your words scream out ignorant and I couldn't help myself.
Posted by Anonymous on 2002-07-22:
Actually I am not the original complainant, so you weren't putting ME down at all. And I apologize if you are not the person who always slams the regular Joe on this site. I am sick of seeing people who have legitimate gripes constantly being put down on this site. It's very sad that someone has to do that to make themselves feel better.
Posted by Anonymous on 2002-07-23:
People with legitimate complaints do not get slammed here. The people with stupid and unreasanable letters do get slammed. That is the point of the feedback section of this site. If you can't handle criticism, then you shouldn't post here.
Posted by Anonymous on 2002-07-25:
I agree with most of the reviewers. When I read this, the first thing that pops in my mind is this does not belong here. To what good to consumers is someone childishly ranting about their job, which I doubt they still have.
Posted by Anonymous on 2002-08-20:
I agree, everywhere you go on this site - the LOSER - is there putting his ignorant comments in. At least he named him or herself correctly - LOSER! Don't let him hurt your feelings, he is just a disgruntled little jerk!
Posted by Anonymous on 2002-08-28:
If I were to vote, I would agree with the complainant. But, agreeing with Loser Police and others, this is NOT the forum for this type of complaint. Now if it had been rephrased (subtly) in the voice of a customer.....
Posted by Anonymous on 2003-04-24:
Sounds like Mr. Fabish also needs a good ass kicking.
Posted by Anonymous on 2004-08-31:
You have the intestinal fortitude to slander, my guess an ex boss, current employer, ex.....You don't mind putting his name out in public, but keep your "Id" secret.....Did this make you feel better.....You have no control over your own life you want to slander another........
Posted by Anonymous on 2007-04-24:
Here are the reasons that the OP wants John Fired.

1. The OP has been disciplined by him for bad performance and want's revenge. He was threatened with termination for a good reason but claims that it is unlawful. Well when you chat with friends and tell customers to drop dead that is not helping the business so John has a very good reason to tell you to shape out or ship out.

2. Poor John has a child but no one to look after. The only danger the child is in is from the OP who hates the child because it is his manager's daughter. The OP has verbally assaulted the child several times, perhaps used profanity towards her because the child looks so much like John. John told her to leave his child alone or there would be trouble. The people that John has hired for the management jobs are just doing their job and the OP is jealous of them so because he did not get their job. The real reason he did not get the job was because he is a slacker not because the manager hired friends and was unfair.

3.The OP has missed work because he said he was not scheduled. The reason John emailed the schedule and the OP was too lazy to take check her email. At the very beginning John told the emplployees that he would need their email addresses so he can save paper and email their schedule. THe OPthought he was too good and important to check his email that he needed a schedule just for him.

4. The op sneaks in alchoil and spikes John's drink in the hopes of two events. I that John gets fired for his "problem" and 2 so that the child is taken away from him and the OP can have his revenge by hurting John. What worse way to hurt a father than by making up lies and telling Children's Aid and CPS that the child is in danger and needs to be removed from the home for her safety.

5 The OP takes twice he alloted time for breaks but gets paid for it so John makes him clock out because he gets paid for his extra long breaks. Either that or the OP calls calling his wife for several hours after the store closes work but John calls it social time and takes it off his pay check. The OP often does not show up for work. John tells him if this keeps up than he will no longer be employed. Mr Fabish takes this personally, how dare John make expect employees to make work their top priority and do their job properly. If the op feels like staying home than he will very well do as he pleases. If The OP wants to goof off and talk with friends while at work than John has no right to stop him because the OP feels that he should get special privlages. If The OP wants to use company time to call his wife and consider it "work" who is John to tell him to get his lazy ass off the phone and get back to work. In reality the OP needs to grow up and get a reality check and learn that work is not for goofing off but for working. That is why it is called work.

7. The only reason that John had to walk in the woman's washroom was to get the perverted OP out. THe perverted op was taking pictures of them in the washroom and posting them on the internet. John told the OP to stop because the op is the one sexually harassing and abuse the female employees, also the OP has followed the women to their cars and asked them over for coffee, dinner and sex because he was mad at his wife. The OP cheats on his wife.
If the OP is a female than the OP invited John to the washroom to have sex. When John said no she took it personally (even though she is already married) and said he was sexually assauting her when she is doing it to him.

8. John had a talk with Joe and Joe agreed that the OP was not up to company standards the op thinks that everyone is against them and now wants Joe as well as John fired for just doing their jobs and telling him or her that her job was not good.
Posted by Anonymous on 2007-04-24:
For the second person that wrote this aonymous, you are a chicken you are not really using your real identity because you are chicken. You are also a loser that does not like being.disciplined for doing a bad job so you make up a bunch of lies about your boss to get him fired, hoping the new boss will let you do a crappy job. When others point out your bad attitude you attack them because who the heck are they to tell you to do a proper job, if you want to do a crappy job than you will very well do as you please. Also for the person saying this is a reasonable complaint it is not it is just a sour employee that does not think his boss has a right to discipline him when he does a terrible job so he makes up a bunch of childish lies to get the poor man fired. THe only LOSER is the OP and the real life low life friends he told to support him to make himself feel big and powerful. The only person that needs a good ASS kicking is the OP, from his "mommy" and boss until he does his job right.
Posted by jeremy2007 on 2007-06-05:
Ok, this sounds really bad. I think I would be contacting the authorities, Labor Control Boards, etc. Postings such as this don't get results.
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My Husband Worked for Family Dollar for Only 5 Months, and They Sucked!!!
Posted by Meek.brenda2013 on 03/19/2014
My husband worked at Family Dollar for maybe 5 months. That is the worst company EVER!! They work you like a dog. OK yeah, you need to work hard but they are something else. You do your BEST and that still was not good enough. The store on Rte.66 in Flagstaff AZ. was such a hole in the wall. It just overall SUCKED day in and day out!!!
     
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Rude Cashiers.
Posted by Fuzzybear624 on 11/01/2013
CHICAGO, ILLINOIS -- I purchased a two can air freshener linen scent. And to my amazement I sprayed it and it smelled like roach spray. I complained to one of the cashiers at the location at. 3401 w. Chicago ave. In Chicago. Store location, #07511. 9:34 a. m. 11-1-3013. I complained that the product that I purchased smelled like roach spray, she told me that I couldn't return the product to just use it. Had a very bad attitude. The store phone number is 1-773-638-2296. Didn't get her name she had no name tag to identify herself. She needs to have someone talk to her about her peoples skills. My name is Mr. payton, I would like it if I can get the results of this matter. I live four homes south of the store. Its convince for me, hate to have to go elsewhere to get the items that I have right at home. Thank you, sincerely
     
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Manager Very Rude to Customers and to Her Employees
Posted by Monicajbarrus on 10/16/2013
CLAYTON, NEW MEXICO -- I'm complaining about the manager at Family Dollar. She is very rude to her employees and she treats them like they were dumb, especially to the young ones. She also doesn't say anything to the customers as they walk in.

I do know that she needs to keep her appearance nice but she doesn't. I know there are a few more customers that feels the same way I do. She acts like she got out on the wrong side of the bed. You need to be nicer to customers, people in town are talking about her bottom teeth, she has none that is the first thing people look at. But, anyway if I don't see a change in that store, I will write another one until she is gone and replaced.
     
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Posted by clutzycook on 2013-10-17:
Maybe she can't afford to get her teeth fixed. Dental work is crazy expensive and I'd imagine she's not making a boatload of money.
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Discrimination/Harassment R/t Price Changing
Posted by Janetboddie on 09/03/2013
FREEPORT, ILLINOIS -- I was paying for my merchandise when I was told by the salesperson "I can't sell you this at that price." She was referring to Ladies 2 Pack Microplush Shorts. The item had a sales price of $3.00. My response was why not it's on the sales rack and you're supposed to honor the price. Her response this isn't Walmart and people change prices all the time. We just got this merchandise 2 weeks.

I asked her to show me where sleepwear was located. The other salesclerk and I were unable to find any more in the store. To make a long story short she refused to sell me the item at $3. I ask to speak to management she was out of the office.

Displeased customer. I would have put everything back but I had to work and didn't have time to go to another store.
.
     
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Posted by clutzycook on 2013-09-03:
so where did the discrimination and harassment come in to play?
Posted by John Nicholson on 2013-09-03:
Apparently, to some people "discrimination and harassment" occur when you don't get your way. You are "offended". And, a "victim."
Posted by Old Timer on 2013-09-03:
Jane, sorry some choose to beat up on the OP's around here. I would have been pretty upset too if I picked something up as marked, then was denied purchasing it.

Its too bad you didn't have the time to leave your cart full of merchandise at the register and walk out.
Posted by Janet on 2013-09-04:
I felt harassed/discriminated b/c the salesperson mentioned several times how People change prices. I explained. to her I don't di things like that and I have a professional career. Also, the salesperson didn't have any customers in line therefore she could have helped me look for this item but didn't b/c she clearly knew they had sold out of the microplush shirts. However when the other salesperson had finished taken care of her customer she did not hesitate to assist me. Whatever happened to the customer's always right not arguing with the customer.
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Discrimination
Posted by on 07/24/2013
LOUISVILLE, KENTUCKY -- In April or May of 2013, the Family Dollar in Louisville, KY on Poplar Level Road near Indian Trail, refused to wait on someone because he was white. The white customer objected to their favoring black customers over white customers by letting blacks go first and making whites wait in line longer. After he objected to their racism, a male employee called him a "cracker" and told him to leave and never come back again.

Also, the female black manager told him that "we don't want your kind in this store." Of course, this means she doesn't want whites in their store.

The white customer, who was a victim of their racism, complained to the manager and the district manager and it didn't do any good. The District. Manager told him to stay out of that store.

The white customer wrote a letter to the corporate office of Family Dollar complaining about discrimination against whites by their black employees, but they never responded.

We had spent a lot of money in that Family Dollar every month, like $300.00 a month since October 2011.

If Family Dollar will not take action against this store in Louisville, KY, then we want out money back -- about $7,000.00.

Any American who believes in equal protection of the law for ALL Americans, I say, boycott Family Dollar.

We will boycott Family Dollar and tell our family and friends to do the same.
     
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Posted by clutzycook on 2013-07-25:
Were you a witness to this racism?
Posted by trmn8r on 2013-07-25:
You aren't entitled to a refund of past purchases prior to an alleged racist encounter, in exchange for a racism charge. At least not by any logic I see.

A store can request a customer to not return for pretty much any reason, but not because of their race. Is it possible that request was because the store personnel felt the racism charge was not true?
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Bad Customer Service by the Manager
Posted by Bcoleman901 on 07/08/2013
I went in the store to pick up a few things and there were 5 of us waiting in the line to be served and there wasn't a cash register attendant present. When I did find someone I said excuse me and she didn't even look at me she just said what. I think this is the worst customer service I have ever had.
     
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Posted by No entitlement attitudes please on 2013-07-18:
Seriously? And yet you know how to work a computer?
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Poor Service
Posted by Ericagrimes57 on 06/12/2013
Family Dollar @ 6190 Airline Hwy this morning it was horrible service the cashier pants was below is butt the store wasn't clean at all. Mr. charlie the store manager was trying to get it together but the cashier had such a bad attitude until he was cursing it was just an unpleasant experience...
     
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Close Earlier Than Suppose To
Posted by Tmcrumbley on 05/26/2013
The employees that close the store is always closing earlier than the store hours every night. And then lies and say they got robbed.
     
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