Family Dollar - Page 2

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1.6 out of 5, based on 18 ratings and
31 reviews & complaints.

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Very Rude Employee
Posted by on
PORTSMOUTH, VIRGINIA -- I went to the one on greenwood drive. I was going to purchase a woman's cosmetic bag. The sign had 40 percent off. When I got to the register it rung up full price, I told the cashier about the price so she got her manager and said it was regular price. When I told him they had several more on the shelf he told his cashier he moved the other products. Never did he address me, he just rolled his eyes and refused to sell it to me for that price. I started to fuss but I just walked out. I was devastated at his reaction and hope no one else have to deal with this. It was very bad customer service especially for me who goes there almost every day. I think I need an a apology from him and still my discount.
     
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Skye on 2012-01-08:
Let corporate know what happened.

http://corporate.familydollar.com/pages/contactus.aspx
Anonymous on 2012-01-08:
Family Dollar and Dollar General are the new Walmart's of the world. They are popping up in record numbers around our area.
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Customer Service
Posted by on
I just went into store 6427 with my elderly mother to return a couple shirts and get a mirror that was only 3 ft from the register and the ignorant you know what tried to make her get in the back of the line. He grabbed the mirror out of my hand and was one of the ruddest people I have encountered in my life. I shop in this store all the time but after today I will never walk into one of those stores again. I will also bad mouth them to anyone and everyone. FAMILY DOLLAR SUCKS AND HAS THE POOREST CUSTOMER SERVICE.
     
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Anonymous on 2011-07-16:
Great review. That must have been very upsetting having someone grab something out of your hand. I wouldn't shop there again either.

Very helpful!!
Anonymous on 2011-07-16:
Or are you saying that when it was your mom's turn in line the cashier wanted your mother to go to the end of it because she had returns and the cashier wanted to ring up purchasing customers first? Consider speaking to management and letting them know of your experience.
madconsumer on 2011-07-16:
I can understand how you feel. you wanted to complete all transactions at once. I would feel the same way as you do!

very helpful review!!
jktshff1 on 2011-07-16:
A location of the particular store would be helpful. Our local one does a good job.
listener on 2011-07-16:
Dear Mr. Lokelani,

I am not sure I understand what you were complaining about with regards to FAMILY DOLLAR. Please make sure that you write clearly or else the audience will not understand. If you were going to the store with your elderly mom, why would you expect preferential treatment and think that you could jump the line and get ahead of others. Not sure that I understood.

Regards
cabinplace47 on 2011-11-06:
It seems like once a store becomes a successful chain, customer service gets worse. I'm not saying all chains. But I see a pattern.

I don't blame you for not going anymore. Some stores think they'll never go out of business. Look at Kmart, Kentucky Fried Chicken, Churches Chicken, Safeway stores to name some. Many of their stores have closed. The economy is too tough now, to be mistreating people. A consumer has many places to spend their money. Why spend your money on bad customer service. By the way, I've had to step out of line to get something right away I've forgotten or had to exchange. And the distance was longer than 3 feet. And I would thank the customers in line behind me, for being patient.
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Employee Performance During An Emergency
Posted by on
FAYETTEVILLE, TENNESSEE -- Several weeks ago, while I was shopping in Family Dollar in Fayetteville, tn., One of the patrons had a seizure and fell to the floor. The only person with her was a toddler. The employee on duty took charge and handled the situation with extreme competence. She had another employee take the toddler away from the area and then called an ambulance for the patron.

While awaiting the ambulance she made the lady safe and comfortable. She made quick, efficient decisions and handled the emergency with good leadership skills. I was very much impressed by this employee's performance during an emergent situation.
     
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Anonymous on 2011-06-15:
That's great to hear. Hopefully you pass this along to management. I always wonder how I would handle an emergency like that, we get training every year but if it were to really happen, I hope all that training kicks in and I don't freeze.
Venice09 on 2011-06-15:
That's true, just. Until something actually happens, it's hard to know how you'll react, even with training. It's a good thing there was an employee on duty who was able to take charge. I'd like to think I could handle an emergency, but the truth is I'd probably freeze, especially if I saw blood!

Nice review. Thanks for posting.
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A 'Wee-Wee' little Problem
Posted by on
CHICAGO, ILLINOIS -- I had been avoiding Family Dollar stores because that the stores always seemed to have boxes everywhere...At times, I would just leave...

Well, I needed some tissue paper; and there was the Family Dollar. After shopping for about five minutes, my eight year old realized that he had to 'ease nature', and could not hold it. So he's doing the 'pee-pee' dance as I inquire about using the facilities. Well, I was told that my son could not use the washroom, and that there was no way for anyone to get to the facilities, do to the overload of boxes in the back....Now, mind you, there's not another washroom for at least a block; and when you got to go you got to go!...So we run outside behind this filthy dumpster, and I assist my little one in how to take care of his business. When we come back in the store, before touching my cart, an resuming shopping, I see a bottle of hand sanitizer at the second register. I squirt once for me and my son. As he's rubbing his hands together, the manager yells out, "A MAMM...ARE YOU GOING TO PAY FOR THAT"! I was so embarrasssed. She was so loud that all eyes turned to me and my son. I politely asked how much did it cost, and when she replied $1.85 I walked away....

First of all, if we had access to the washroom facilities my child and I would not have had to go outside to the dumpsters. Secondly, my only other options would have been to let him wet his pants in the store...or try to make it to the K. F.C. a block away (you have to make a purchase there to use the facilities) I know times are tough, and the world is crazy, but for the life of me, I do not understand how a place can want your business, take your money, and deny you one of the most basic needs that there is....

So from now on, I'm shopping at Walmart. I know what some may say about the store, but at least they allow you to use the washroom!

Mrs B.
     
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MRM on 2009-06-15:
I guess you won't be going to Family Dollar at all.
madconsumer on 2009-06-15:
retail stores are not required to offer facilities to patrons.

I am sure the manager suspected you of opening a fresh bottle of hand sanitizer. did you let her know it was on the counter?

just be glad your son did not torch the store like the brat child did here. this brat caused over a million dollars damage, and 10 people lost their jobs. his excuse? he was mad at his mother. then the next week he tried to torch a gas station, that was when they locked him away.
Anonymous on 2009-06-15:
Where did that happen, madc?
madconsumer on 2009-06-15:
here in chatt town missmarple.
Anonymous on 2009-06-15:
That's disturbing.
BokiBean on 2009-06-15:
That was just rude of the employee to yell at you like that. No excuse!!!
Anonymous on 2009-06-15:
Madconsumer is right. The establishment is not required to offer facilities. Hey, it would be nice, but it's up to them.

A LONG time ago, I was hanging out with some friends in Tijuana. I REALLY had to go ( I was actually crying ), and no restaurant would let me use their bathroom, unless we were dining there.

A couple of my friends got the server to seat them, letting them think we were going to order food. I got to use the bathroom, then we all ran out.
Anonymous on 2009-06-15:
So true, Boki. The yelling was uncalled for.
Anonymous on 2009-06-15:
MM, you should have done like the locals and used the sidewalk. Come to think of it, they do the same thing while visiting here. Cancel that idea.
BokiBean on 2009-06-15:
MM, I like your style..
Anonymous on 2009-06-15:
When I'm drunk, I'll pee anywhere.
BokiBean on 2009-06-15:
Bodysuits were fun for that... :D
PepperElf on 2009-06-16:
do 8 year olds normally get to the "omg I have to go NOW or I'll wet my pants" state?

I mean a 4 year old I can understand but at 8?
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The worst possible customer service by manager
Posted by on
OAKDALE, LOUISIANA -- The finally straw for me, I no longer shop at your store. I am amazed that Family Dollar can place a manager in a store that would be more suited in a barnyard. The store manager at the Oakdale, LA store is an angry, mean, rude and mannerless. We have had many, many managers but this rude/crude woman is the bottom of the barrel. I used to go in at least once a week and spend $150 to $200 a week making my mother's purchase and mine. I will no longer step foot in the store because of the manager's rude behavior. She acts like it is an inconvenience and you are bothering her, if you ask a question or need her to check you out at the register. Please, people do you really want to keep this store open or not.

The woman is an angry ape for another town with a serious chip on her shoulder. I have never seen such a horrible example of customer service. The whole town talks about her rude behavior and chose to no longer do business with your company. People enter and exit the store without making a purchase, after she tells them off. She will bite your head off for no reason other she is so lazy she doesn't want you to bother her. She talks badly about customers in front of them to the other employee or persons in the store. She talks badly about them under her breathe as they are trying to check out at her register. with a is so rude that customer leave the store without People, please you can do a lot better for Oakdale than this angry, customer hater woman you have stuck us with this time.

Why can the rudest Family Dollar manager you have employed work in her own and give us a break from her. I am no longer shop in your Oakdale store. I expect good customer service where I spend my money, or at least not to be mistreated by an employee. I now shop at great store with the most incredible customer and it is clean.

Sick and tired of your store manager
     
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Hugh_Jorgen on 2007-08-31:
You spend $200 a WEEK at Family Dollar? Whoa!
Anonymous on 2007-08-31:
Are you re-selling the products on eBay?
ThinLazyAmerican on 2007-08-31:
Dollar store products are landfill trash in short time.

Do us all a favor and buy something quality so you have it for years rather than days.
jktshff1 on 2007-08-31:
so when did you get fired?
Starlord on 2007-08-31:
I have to agree. We have a Family Dollar store in the town just to the north of us, and I have seen every item they carry. There is not one item at Family Dollar that I can't get a much better version of at Wal*Mart for not a whole lot more money. If you spend $150 to $200 per week at Family Dollar, you can come here and we will hold a special yard sale for you, We would love to supplement our SSDI and State Pension, and we could beat Family Dollar's quality and prices.
badly treated customer on 2007-08-31:
Thanks, for the sweet offer. I have three teenage boys at home. I always have a house and pool full of kids to clean up after. Yes, it takes a lot of household items to stay ahead of their mess. I just don't understand why anyone that works with the public has to be so rude. It doesn't take much effort to smile at a customer because you will certainly get a smile in return. I am sticking with Walmart, too!

Pam
Anonymous on 2007-08-31:
Have you actually talked to anyone about this manager's attitude? Better yet, have you asked her yourself why the poor attitude? Never heard of Family Dollar Store but given the name, I can only assume she's not being paid much to be a manager and probably doesn't really care whether she keeps her job or not.
badly treated customer on 2007-09-01:
Yes, I did finally confront the rude manager and she had no excuse for actions or behavior. I did it because she made a very young mother in front of me at the register cry. The girl didn't have the last $1.21 she needed for her purchase. She scolded the girl very loudly and very rudely in front of a long line of customers. I gave the girl the money and the girl cried even more. The girl was just trying to purchase cheap generic diapers and pleaded to borrow the money then return. The girl stated that she lived just a few blocks away and would walk right back to the store with the money. It was more than I could stand and my heart broke for the girl's pain. The manager just stated that as long as she was running the store, she would do any damn thing she wanted to in her store. I am sure she is paid nothing to manager the store but she has to have a heart. I have heard there is a huge turn over and Family Dollar is not a good employer. The reason I would always go into the store is that it is the only store on my end of town and I wanted to help it keep the doors opened. all of the other store in that little section have closed. I did write a letter to the Family Dollar Corporate Office but have had no response from them. She is correct at this point she can do anything she wants in that store and to her customers. I have elected to do what everyone else is doing, shop at Walmart. Thanks, for the venting session, I feel much better.
Anonymous on 2007-09-01:
I can understand her not allowing the young mother to borrow money, but not embarrassing her in front of everyone. Glad to hear you finally confronted her and wrote a letter, hopefully others will do the same and she'll soon be gone.
PGLS on 2007-09-02:
I don't know what sort of items your dollar store carries but the ones in Tucson are mostly full of junk we all could live without. The sad part is is that the owners receive 70% profit on the junk. Obviously the management they hire work for very little or they may care.
Asst. Manager on 2008-11-24:
Don't think I've met one Family Dollar Manager that was friendly...They're all @zzwipes!!
Store Manager on 2011-07-05:
Actually your average Family Dollar Store Manager makes a minimum of 46k. which is not a lot to deal with some of you customers.
tweety on 2012-05-08:
go figure why managers are grumpy, they work from
54-70 hours a week because f.d. is too tight to give good payroll to run the stores, so managers have to do it.
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My Husband Worked for Family Dollar for Only 5 Months, and They Sucked!!!
Posted by on
Rating: 1/51
FLAGSTAFF, COLORADO -- My husband worked at Family Dollar for maybe 5 months. That is the worst company EVER!! They work you like a dog. OK yeah, you need to work hard but they are something else. You do your BEST and that still was not good enough. The store on Rte.66 in Flagstaff AZ. was such a hole in the wall. It just overall SUCKED day in and day out!!!
     
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Bad Customer Service by the Manager
Posted by on
Rating: 1/51
FREDERICKSBURG, VIRGINIA -- I went in the store to pick up a few things and there were 5 of us waiting in the line to be served and there wasn't a cash register attendant present. When I did find someone I said excuse me and she didn't even look at me she just said what. I think this is the worst customer service I have ever had.
     
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No entitlement attitudes please on 2013-07-18:
Seriously? And yet you know how to work a computer?
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Poor Service
Posted by on
Rating: 1/51
BATON ROUGE, LOUISIANA -- Family Dollar @ 6190 Airline Hwy this morning it was horrible service the cashier pants was below is butt the store wasn't clean at all. Mr. charlie the store manager was trying to get it together but the cashier had such a bad attitude until he was cursing it was just an unpleasant experience...
     
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Close Earlier Than Suppose To
Posted by on
Rating: 1/51
DALLAS, TEXAS -- The employees that close the store is always closing earlier than the store hours every night. And then lies and say they got robbed.
     
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Sweat N Wait
Posted by on
Rating: 1/51
OLATHE, COLORADO -- As soon as you walk into the store the temp inside is very uncomfortable warm, actually hot! Then the one checker with one or two other employees bsing with each other. The 7 customers in line are hating life like me. The employees have all told me that the temp is controlled back at the main office. Which I'm sure is more desirable. I really can't stand this store. So I'm done with this so called store.
     
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unhappy999 on 2012-09-16:
The Family Dollar stores in my area are junky looking and dirty. Stuff is everywhere. I don't know how this chain stays in business.
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