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Family Dollar Consumer Reviews - Page 2

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Discrimination/Harassment R/t Price Changing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FREEPORT, ILLINOIS -- I was paying for my merchandise when I was told by the salesperson "I can't sell you this at that price." She was referring to Ladies 2 Pack Microplush Shorts. The item had a sales price of $3.00. My response was why not it's on the sales rack and you're supposed to honor the price. Her response "this isn't Wal-mart and people change prices all the time. We just got this merchandise 2 weeks."

I asked her to show me where sleepwear was located. The other salesclerk and I were unable to find any more in the store. To make a long story short she refused to sell me the item at $3. I ask to speak to management, she was out of the office. Displeased customer. I would have put everything back but I had to work and didn't have time to go to another store.

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Poor Eave/Hangover Over Front Door
StarStarStarStarStarBy -
Rating: 5/51

HOUSTON, TEXAS -- I visited the Family Dollar Store (#32) at 7302 Scott St., Houston, TX 77021 (713) 741-4046 on today, 8/25/2012 around 1:50 pm in the afternoon. When I went into the store it was not raining, although it looked as though it would at any minute. When I was coming out of the store, it was raining fiercely and water had begun to run under the door and was coming inside the building. The overhang truly needs to be repaired because the water is running directly down on the glass from the outside and running under the front door into the building. I was very careful because I did not want to slip and fall.

The building is not old so I was wondering why would Family Dollar approve a building with such poor maintenance. There is also a gap in the front door where the two doors are supposed to meet. You can visibly see that whomever is in charge has a chain that secures the doors and uses a lock for the chain. In summary, the overhang on the building needs to be repaired because there is definitely a hazard when it rains. Customers' safety is in jeopardy.

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Very Rude Employee
By -

PORTSMOUTH, VIRGINIA -- I went to the one on Greenwood Drive. I was going to purchase a woman's cosmetic bag. The sign had 40 percent off. When I got to the register it rung up full price, I told the cashier about the price so she got her manager and said it was regular price. When I told him they had several more on the shelf he told his cashier he moved the other products. Never did he address me, he just rolled his eyes and refused to sell it to me for that price.

I started to fuss but I just walked out. I was devastated at his reaction and hope no one else have to deal with this. It was very bad customer service especially for me who goes there almost everyday. I think I need an apology from him and still my discount.

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Customer Service
By -

I just went into store 6427 with my elderly mother to return a couple shirts and get a mirror that was only 3 ft from the register and the ignorant you know what tried to make her get in the back of the line. He grabbed the mirror out of my hand and was one of the rudest people I have encountered in my life. I shop in this store all the time but after today I will never walk into one of those stores again. I will also bad mouth them to anyone and everyone. FAMILY DOLLAR SUCKS AND HAS THE POOREST CUSTOMER SERVICE.

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Employee Performance During An Emergency
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FAYETTEVILLE, TENNESSEE -- Several weeks ago, while I was shopping in Family Dollar in Fayetteville, tn., One of the patrons had a seizure and fell to the floor. The only person with her was a toddler. The employee on duty took charge and handled the situation with extreme competence. She had another employee take the toddler away from the area and then called an ambulance for the patron.

While awaiting the ambulance she made the lady safe and comfortable. She made quick, efficient decisions and handled the emergency with good leadership skills. I was very much impressed by this employee's performance during an emergent situation.

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Annoyed
By -

SCRANTON, PENNSYLVANIA -- I shop at Family Dollar almost every day. Recently I accidentally grabbed an older checkbook that had 2 five in front of the check number on the bottom of the check which is a system they no longer use. It took about 5 days to realize the problem and I and the bank corrected it. Since then Family Dollar will no longer accept my checks saying I am a security risk.

The two other places I had a problem with have no problem with my checks now just Family Dollar. This was an honest error and Family Dollar will lose a lot. I am a foster mom so I don't carry a lot of cash or it gets stolen so I can't change my lifestyle. I used to spend a lot of money in that store and I can't believe this problem cannot be corrected. If not I will just take my business elsewhere. Thank you.

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Rude manager
By -

CONCORD, NORTH CAROLINA -- Family Dollar on Branchview has the rudest manager I have ever been in contact with!! You can't ask a question without her biting your head off. She's verbally abusive to the customers... I've had people tell me they stopped shopping in that store because of her!! I shop there a lot because the store is close to my house, but I will go to Dollar General which is 6 miles away just to avoid Donna at store number 251!! If you want to keep your customers happy you should replace her with someone that's able to provide good customer service! If you don't like being around people you should stay at home!!

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Bad Customer Service by the Manager
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FREDERICKSBURG, VIRGINIA -- I went in the store to pick up a few things and there were 5 of us waiting in the line to be served and there wasn't a cash register attendant present. When I did find someone I said excuse me and she didn't even look at me. She just said what. I think this is the worst customer service I have ever had.

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Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BATON ROUGE, LOUISIANA -- Family Dollar @ 6190 Airline Hwy this morning. It was horrible service. The cashier pants was below his butt. The store wasn't clean at all. Mr. ** the store manager was trying to get it together but the cashier had such a bad attitude until he was cursing. It was just an unpleasant experience...

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Close Earlier Than Suppose To
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS, TEXAS -- The employees that close the store is always closing earlier than the store hours every night. And then lies and say they got robbed.

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Family Dollar Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 17 ratings and
30 reviews & complaints.
Contact Information:
Family Dollar
Post Office Box 1017
Charlotte, NC 28201-1017
866-377-6420 (ph)
www.familydollar.com
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