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Manager Very Rude to Customers and to Her Employees
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Rating: 2/51

CLAYTON, NEW MEXICO -- I'm complaining about the manager at Family Dollar. She is very rude to her employees and she treats them like they were dumb, especially to the young ones. She also doesn't say anything to the customers as they walk in. I do know that she needs to keep her appearance nice but she doesn't. I know there are a few more customers that feels the same way I do. She acts like she got out on the wrong side of the bed. You need to be nicer to customers, people in town are talking about her bottom teeth, she has none that is the first thing people look at. But, anyway if I don't see a change in that store, I will write another one until she is gone and replaced.

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Discrimination/Harassment R/t Price Changing
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Rating: 1/51

FREEPORT, ILLINOIS -- I was paying for my merchandise when I was told by the salesperson "I can't sell you this at that price." She was referring to Ladies 2 Pack Microplush Shorts. The item had a sales price of $3.00. My response was why not it's on the sales rack and you're supposed to honor the price. Her response "this isn't Wal-mart and people change prices all the time. We just got this merchandise 2 weeks."

I asked her to show me where sleepwear was located. The other salesclerk and I were unable to find any more in the store. To make a long story short she refused to sell me the item at $3. I ask to speak to management, she was out of the office. Displeased customer. I would have put everything back but I had to work and didn't have time to go to another store.

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Poor Eave/Hangover Over Front Door
StarStarStarStarStarBy -
Rating: 5/51

HOUSTON, TEXAS -- I visited the Family Dollar Store (#32) at 7302 Scott St., Houston, TX 77021 (713) 741-4046 on today, 8/25/2012 around 1:50 pm in the afternoon. When I went into the store it was not raining, although it looked as though it would at any minute. When I was coming out of the store, it was raining fiercely and water had begun to run under the door and was coming inside the building. The overhang truly needs to be repaired because the water is running directly down on the glass from the outside and running under the front door into the building. I was very careful because I did not want to slip and fall.

The building is not old so I was wondering why would Family Dollar approve a building with such poor maintenance. There is also a gap in the front door where the two doors are supposed to meet. You can visibly see that whomever is in charge has a chain that secures the doors and uses a lock for the chain. In summary, the overhang on the building needs to be repaired because there is definitely a hazard when it rains. Customers' safety is in jeopardy.

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Cashier calling my daughter spoiled due to being only child.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORTAGE, INDIANA -- Hello everyone!

I love these little bargain stores, but when you get rude, ignorant, un called for remarks about your kids you don't want to return to this specific store! As I was checking out this rude big woman w red hair decided to ask if my daughter was my only child. I replied yes!! Thinking she would have been more kinder in her words, she looked at me and said she must be spoiled. I was startled and turned to my husband and said I don't know why everyone thinks my daughter is spoiled! My daughter who is the step daughter to my husband, her. Sperm donor don't support her, I lost my job and really landed in somewhat of a poverty state!! But thanks Family Dollar I will never ever give this particular store my own business again. The manager even has an attitude problem as well. I will take this in my hands as harassment, and will continue to write to corporate about my un pleasant, disturbing situation. Beware everyone if you like to be put in a bad mood or be harassed with kids don't go here!! Shop at Family Dollar else were...

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Very Rude Employee
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PORTSMOUTH, VIRGINIA -- I went to the one on Greenwood Drive. I was going to purchase a woman's cosmetic bag. The sign had 40 percent off. When I got to the register it rung up full price, I told the cashier about the price so she got her manager and said it was regular price. When I told him they had several more on the shelf he told his cashier he moved the other products. Never did he address me, he just rolled his eyes and refused to sell it to me for that price.

I started to fuss but I just walked out. I was devastated at his reaction and hope no one else have to deal with this. It was very bad customer service especially for me who goes there almost everyday. I think I need an apology from him and still my discount.

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Customer Service
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I just went into store 6427 with my elderly mother to return a couple shirts and get a mirror that was only 3 ft from the register and the ignorant you know what tried to make her get in the back of the line. He grabbed the mirror out of my hand and was one of the rudest people I have encountered in my life. I shop in this store all the time but after today I will never walk into one of those stores again. I will also bad mouth them to anyone and everyone. FAMILY DOLLAR SUCKS AND HAS THE POOREST CUSTOMER SERVICE.

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Employee Performance During An Emergency
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FAYETTEVILLE, TENNESSEE -- Several weeks ago, while I was shopping in Family Dollar in Fayetteville, tn., One of the patrons had a seizure and fell to the floor. The only person with her was a toddler. The employee on duty took charge and handled the situation with extreme competence. She had another employee take the toddler away from the area and then called an ambulance for the patron.

While awaiting the ambulance she made the lady safe and comfortable. She made quick, efficient decisions and handled the emergency with good leadership skills. I was very much impressed by this employee's performance during an emergent situation.

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Annoyed
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SCRANTON, PENNSYLVANIA -- I shop at Family Dollar almost every day. Recently I accidentally grabbed an older checkbook that had 2 five in front of the check number on the bottom of the check which is a system they no longer use. It took about 5 days to realize the problem and I and the bank corrected it. Since then Family Dollar will no longer accept my checks saying I am a security risk.

The two other places I had a problem with have no problem with my checks now just Family Dollar. This was an honest error and Family Dollar will lose a lot. I am a foster mom so I don't carry a lot of cash or it gets stolen so I can't change my lifestyle. I used to spend a lot of money in that store and I can't believe this problem cannot be corrected. If not I will just take my business elsewhere. Thank you.

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Rude manager
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CONCORD, NORTH CAROLINA -- Family Dollar on Branchview has the rudest manager I have ever been in contact with!! You can't ask a question without her biting your head off. She's verbally abusive to the customers... I've had people tell me they stopped shopping in that store because of her!! I shop there a lot because the store is close to my house, but I will go to Dollar General which is 6 miles away just to avoid Donna at store number 251!! If you want to keep your customers happy you should replace her with someone that's able to provide good customer service! If you don't like being around people you should stay at home!!

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My Husband Worked for Family Dollar for Only 5 Months, and They Sucked!!!
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Rating: 1/51

FLAGSTAFF, COLORADO -- My husband worked at Family Dollar for maybe 5 months. That is the worst company EVER! They work you like a dog. OK yeah, you need to work hard but they are something else. You do your BEST and that still was not good enough. The store on Rte.66 in Flagstaff AZ. Was such a hole in the wall. It just overall SUCKED day in and day out!!!

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Family Dollar Rating:
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1.6 out of 5, based on 19 ratings and
32 reviews & complaints.
Contact Information:
Family Dollar
Post Office Box 1017
Charlotte, NC 28201-1017
866-377-6420 (ph)
www.familydollar.com
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