Family Dollar - Page 2

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1.6 out of 5, based on 18 ratings and
31 reviews & complaints.

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Racial Profiling
By -

KANSAS CITY, MISSOURI -- I recently went to a Family Dollar in Kansas City, MO. I can recall that the day was on a Monday or Tuesday, Oct the 31st or Nov. the 1st. This particular store is located at Troost and Linwood. I remember it being between 11:30 A.M. and 2:00 p.m., from the time of the incident and to the time I filed a complaint with a Family Dollar complaint department. I used a toll free number.

I entered the store and took a shopping cart. I could have not been in the store more than 10 to 15 minutes. I had around 10 items in my cart. While I was shopping for some more food items, a manager of the store, came up behind me and told me, that I needed to leave my shoulder bag (which was actually on my back), up front. There were four things wrong with that statement.

  1. I was in that same Family Dollar store, within the last two weeks. I wasn't asked to remove that same particular bag. 2. I was already in the store shopping. So he randomly profiled me. 3. There is no sign posted, stating that customers must leave their bags up front. 4. He told me that the cashier would ask the customers to remove their bags. The female cashier, did not ask me then or the last time I was there.

I told him, legally a sign must be posted. You can't randomly pick people out. He said, due to the area, they must do it. I had mentioned to him that I do not have to take off my bag in the Sunfresh grocery store or the Dollar Tree store in the Westport area. He told me that they do not have crime in that area like this area. If that was so, there wouldn't be any police in that area. Basically, he insulted me. Sunfresh store has store security with weapons. And this is around the clock. Before I left the store, I returned all of the food items that I had in my cart. I refused to shop there.

After that incident, I filed a complaint with Family Dollar's complaint department. A lady that I spoke with, mentioned that it would not take more than 72 hours to respond. I left my online voicemail number with her. It is a 24/7 voicemail system. I checked it today... Sunday, November the 6th. There was no message. So I'm writing to this agency. I feel like I was ignored. In fact, the woman that took the complaint, had mentioned that the General Manager would not ignore me.

     
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A 'Wee-Wee' little Problem
By -

CHICAGO, ILLINOIS -- I had been avoiding Family Dollar stores because that the stores always seemed to have boxes everywhere... At times, I would just leave... Well, I needed some tissue paper; and there was the Family Dollar. After shopping for about five minutes, my eight year old realized that he had to 'ease nature', and could not hold it. So he's doing the 'pee-pee' dance as I inquire about using the facilities.

Well, I was told that my son could not use the washroom, and that there was no way for anyone to get to the facilities, due to the overload of boxes in the back.... Now, mind you, there's not another washroom for at least a block; and when you got to go you got to go! So we run outside behind this filthy dumpster, and I assist my little one in how to take care of his business.

When we come back in the store, before touching my cart, and resuming shopping, I see a bottle of hand sanitizer at the second register. I squirt once for me and my son. As he's rubbing his hands together, the manager yells out, "A MAAM... ARE YOU GOING TO PAY FOR THAT!" I was so embarrassed. She was so loud that all eyes turned to me and my son. I politely asked how much did it cost, and when she replied $1.85 I walked away....

First of all, if we had access to the washroom facilities my child and I would not have had to go outside to the dumpsters. Secondly, my only other options would have been to let him wet his pants in the store... or try to make it to the K.F.C. a block away (you have to make a purchase there to use the facilities). I know times are tough, and the world is crazy, but for the life of me, I do not understand how a place can want your business, take your money, and deny you one of the most basic needs that there is.... So from now on, I'm shopping at Wal-mart. I know what some may say about the store, but at least they allow you to use the washroom!

     
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The worst possible customer service by manager
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OAKDALE, LOUISIANA -- The finally straw for me, I no longer shop at your store. I am amazed that Family Dollar can place a manager in a store that would be more suited in a barnyard. The store manager at the Oakdale, LA store is an angry, mean, rude and mannerless. We have had many, many managers but this rude/crude woman is the bottom of the barrel.

I used to go in at least once a week and spend $150 to $200 a week making my mother's purchase and mine. I will no longer step foot in the store because of the manager's rude behavior. She acts like it is an inconvenience and you are bothering her, if you ask a question or need her to check you out at the register. Please, people do you really want to keep this store open or not. The woman is an angry ape for another town with a serious chip on her shoulder. I have never seen such a horrible example of customer service. The whole town talks about her rude behavior and chose to no longer do business with your company.

People enter and exit the store without making a purchase, after she tells them off. She will bite your head off for no reason other she is so lazy she doesn't want you to bother her. She talks badly about customers in front of them to the other employee or persons in the store. She talks badly about them under her breathe as they are trying to check out at her register. With a is so rude that customer leave the store without People, please you can do a lot better for Oakdale than this angry, customer hater woman you have stuck us with this time.

Why can the rudest Family Dollar manager you have employed work in her own and give us a break from her. I am no longer shop in your Oakdale store. I expect good customer service where I spend my money, or at least not to be mistreated by an employee. I now shop at great store with the most incredible customer and it is clean. Sick and tired of your store manager.

     
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My Husband Worked for Family Dollar for Only 5 Months, and They Sucked!!!
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Rating: 1/51

FLAGSTAFF, COLORADO -- My husband worked at Family Dollar for maybe 5 months. That is the worst company EVER! They work you like a dog. OK yeah, you need to work hard but they are something else. You do your BEST and that still was not good enough. The store on Rte.66 in Flagstaff AZ. Was such a hole in the wall. It just overall SUCKED day in and day out!!!

     
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Bad Customer Service by the Manager
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Rating: 1/51

FREDERICKSBURG, VIRGINIA -- I went in the store to pick up a few things and there were 5 of us waiting in the line to be served and there wasn't a cash register attendant present. When I did find someone I said excuse me and she didn't even look at me. She just said what. I think this is the worst customer service I have ever had.

     
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Poor Service
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Rating: 1/51

BATON ROUGE, LOUISIANA -- Family Dollar @ 6190 Airline Hwy this morning. It was horrible service. The cashier pants was below his butt. The store wasn't clean at all. Mr. ** the store manager was trying to get it together but the cashier had such a bad attitude until he was cursing. It was just an unpleasant experience...

     
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Close Earlier Than Suppose To
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Rating: 1/51

DALLAS, TEXAS -- The employees that close the store is always closing earlier than the store hours every night. And then lies and say they got robbed.

     
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Sweat N Wait
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Rating: 1/51

OLATHE, COLORADO -- As soon as you walk into the store the temp inside is very uncomfortable warm, actually hot! Then the one checker with one or two other employees being with each other. The 7 customers in line are hating life like me. The employees have all told me that the temp is controlled back at the main office. Which I'm sure is more desirable. I really can't stand this store. So I'm done with this so called store.

     
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Customer Service On Waters And Armenia Family Dollar
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Rating: 1/51

TAMPA, FLORIDA -- Clerk ** worked on 8/12/2012 and was the rudest person I have ever come across. I will never visit another Family Dollar. No customer service professionalism. Treated me with attitude through my whole transaction.

     
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Employee
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Rating: 5/51

TOWANDA, PENNSYLVANIA -- I was shopping in your store and found it to be a very pleasant experience. The assistant manager was very helpful to me and all around pleasant, very cheery attitude. The clerk was polite and courteous. I plan on shopping here again.

     
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