NASHVILLE, TEXAS -- I've been a loyal customer of AmSouth bank for over 7 years and received my first credit card from them, which was an AmSouth Visa card with a 9.9% APR rate. Over the years, my rate was the same and my limit increased due to payments (more than the minimum at times) made on time every month. Now here is where the nightmare began. AmSouth was bought out by Regions and the credit card company transitioned from Amsouth to Regions to MBNA (with a 10.99% APR rate) to finally, my nightmare... FIA Credit Card Services with an APR rate of 29.99%.
I went along with it for a few months thinking that usually with a transition, the rate would increase for two or three months, then go back down to the normal rate as before. But when the rate NEVER decreased, I called FIA and had someone to explain to me why I was paying such a high APR rate when all payments have been made on time and some were more than the minimum. Here is the result I received:
I was on hold for 34 minutes. The first person I spoke to thought I was lying; I asked to speak to someone else. The second person I spoke to said I made late payments. When I asked when that was, he couldn't give me an accurate date. I asked to speak to someone who was more knowledgeable regarding the standards and practices of FIA, then the third person put me on hold for 42 minutes because he said he was "checking on my account". Since that didn't work out, I hung up and called back and spoke to a new representative.
Again, I asked why my APR rate increased and the call became more interesting. He said I should have received a notice (in which I did) and that notice had a toll free number (which I called) and I was to tell the person on the line that I didn't approve of the increased rate (which the person I spoke to didn't know what the rate was, nor did anyone around him; he said I had to call another number and send in a certified letter stating I didn't want the increased rate but as an "aside" to me, he was nice enough to tell me that it wouldn't do any good since the rate increase was going through anyway no matter how many "NO" letters they received).
I hung up again (notice a pattern here?), called FIA and asked to close my account. When asked why, I told the rep that no one at FIA could properly explain why my credit rate increased. She only said "OK" and proceeded to close the account.
The ULTIMATE slap in the face was going to Regions Bank and explaining to the "account manager" what happened and if he could get any result from FIA regarding the increased APR since Regions sold the card division to FIA/MBNA. He called FIA and basically said that he had a customer in front who received a substantial APR rate increase and wanted to know why. He goes on to tell the FIA rep that obviously I hadn't read the information.
What?!? The Regions Bank rep made it seem like I was an idiot who never read the disclosure regarding the rate, who never called FIA or even sent a certified letter to say no to the increase rate. When he was placed on hold, I told him thank you for his "assistance" (which he never received an answer because he was being transferred from one area to another) and left. Months later, I closed my account at Regions, obtained a loan to pay off FIA completely and have washed my hands completely of the entire mess with FIA and Regions Bank.
PHOENIX, ARIZONA -- It's too bad I can't post the names of the personnel/employees I've encountered with FIA, because I have many names/ID#s of incompetent/curt/defensive/inefficient/ignorant/unaccountable/unreliable/unfriendly, etc., individuals. I really can't say that I've had a cordial experience with anybody I've dealt with there. Back on July 2009's statement we (Spouse & I) noticed unauthorized charges to our account. Contacted FIA via # posted on statements to address the unauthorized charges. Gave verbal statement followed by signed affidavit, as requested per procedure. Claim was submitted to Fraud Dept.
To my disbelief we received word from Fraud Dept. charges were denied as a fraud claim. I couldn't believe my ears and didn't want to accept that answer and kept questioning them as to their justification and asked to speak with a manager who concurred with the decision. However, I still kept drilling them & asked them who I contact above their authority. Then they suggested that I could perhaps file as a dispute claim!!! I was appalled that they didn't suggest that initially, if I hadn't been persistent I would not have known to pursue that avenue.
I know that it is written on the back of the statement's, however, I would've thought that by calling the Cust Serv. # they would have told me about that option as well as filing a fraud claim. After telling me that I can file a dispute claim they transferred me (via telephone) to the Dispute Department. I was actually greeted with an individual (who was very polite, helpful). I explained the situation to him that fraud had denied my claim.
Asked what do I do now. Was told that "you only have 60 days from the transaction date to file a dispute claim", (we were down to 10-12 days) to file a dispute claim, we submitted the form on back statement, only to find out couple days later we need to submit an affidavit to certify the contested amounts. We accomplished the requests with only couple days before the 60 days ran out. Supposedly, dispute dept will investigate, contact merchant & merchant's banks regarding the unauthorized charges, and contact us if additional info is needed and will respond back within 30 days.
Received letter they received our inquiry (as they put it) and will research and respond within 30 days. 30+ days go by and no word, we contact them and now we're told our case has been transferred to the fraud dept!! WHAT/WHY!!! It's already been processed and denied by Fraud, why send it back??? No justification, no reason, no explanation!!! 90+ days now, Fraud Dept and Dispute Dept are 2 separate entities. One can't speak on behalf of the other!! Call Fraud claims denied transfer call to Dispute, call Dispute Dept transfer to Fraud Dept. Either dept can provide us with a status.
Contacted someone from Customer Satisfaction Dept. and are requested to provide an affidavit for each charge unauthorized, make sure Ref # is provided. Did that!!! Received letters of affidavits received from 5 different individuals. Evidently, each unauthorized charge amount is allocated to several individuals. (I guess this is why no one can answer or address our case), keep in mind 2 separate departments as well!! I am amazed this supposedly "Fortune 500" corp. has achieved that status. I don't understand how they've been able to function. Actually, they don't, but they've been able to pull the wool over a lot of eyes!!!
I know this story is long-winded and perhaps no one cares, but I had to vent. Actually, there is so much more to this story, but I will cut it short (ha ha), and tell you that as of now, (150+ days) our claim/case has not been resolved. I don't know who to contact to get a status on our claim. I have made calls to Fraud/Dispute/Customer Satisfaction (yeah right, customer satisfaction, ha ha), but have only received arrogance, run-around, shifted from one dept to another, all of which have proven to me the incompetence, inadequacies, inefficiencies, and disorganized structure of this company.
Is there anyone who knows how I can get in contact with someone in that company who gives a **???
I had 2 cards which I secured from AmTrust Bank. The service company was FIA card service. I also hold some cards from Bank of America. BA sent me a balance transfer offer which I wanted to transfer my balance from the AmTrust cards to, so I proceeded to call FIA services for some info. I spoke to a rate specialist, as he calls himself. I told him my intentions of transferring balances to BA. Without my knowledge he pulled my credit, at least that is what he said, and shut all my credit limits down with BA. Then he proceeded to inform me that BA, is FIA Card Services as well, and American express as well.
This is not disclosed anywhere with BA, or Amex, or with FIA Card Services. There should be a law on full disclosure. I was conducting financial business, and they hijacked my credit limits, which in turn affects my FICO scores, and future planning. If I had not called them to pay off the cards, this would have never happened, and to me this is unscrupulous, fraudulent and unfair financial business practices. They have the power to ruin people's credit, and not disclose what they are doing or whom they have a financial business relationship with.
I am a realtor for 30 years, and I have to disclose and have acknowledgements on any business affiliations whether it be financial or otherwise to my clients. However these institutions that have the power to make or break your credit or fico, or lower limits, have no accountability? Tell me what is wrong with this picture.
However these same people are who is responsible for the economic crisis, due to them approving you for these credit limits, and lulling you into a false sense of security to transfer balances etc... Then shutting it down on their paying clients who have not defaulted, to cover the losses they have already written off and got paid for from the stimulus and from us the tax payers whom are paying the freight on it all.
The law abiding person that makes their financial obligations is who is being punished and we will be paying for all that claim bankruptcy, and walk away. It is time America got angry. Either that or let's all file bankruptcy instead of meeting our obligations, and walk away as most are doing right now. Hey, let the government pay our tab as well. Remember you will be credit worthy in 3 years, and not paying for everyone else that were living the high life.
WILMINGTON, DELAWARE -- This company is participating in a terrible and unjust practice. They follow accounts with high credit limits, but low balances. Therefore little pay off for them. In order to reduce their overall risk they claim to mail your credit card bill. But first they claim they sent you it electronically. Both cases were not true. If you have a renewing old account such as AAA or something of that nature, and you simply forget the bill would be on that card You are in big trouble because now they've caught you in a death trap.
They will tell you they sent it electronically. (Totally not true. Second person said they did not have me set up for electronic payment.) They will tell you they mailed it. (Another Lie). I work from my home and gather my mail as soon as it is delivered. I can see the mail truck just as it gets to the box.
My credit has been spotless for 35 years. With the banking industry as unscrupulous as it is now, they are doing anything to eliminate potential losses. I called to complain I did not receive my and why the negative mark on an otherwise spotless credit history. Their comments were offensive, made me feel like a loser, and quickly reduced a 10-year excellent credit history with them when they were MBNA into a negative history, and reduced my credit limit from a hard earned $47,000 to $10,000 in a blink of an eye.
By the way, the late payment that was overlooked as I NEVER received the bill was for $30.00. So for 3 months they tacked on $39.00 expense fees to a bill I didn't know existed. THIS IS ABSOLUTELY THE WORST CREDIT COMPANY I HAVE EVER DEALT WITH. I had absolutely perfect credit before they decided to destroy it. You know why they didn't mail the bill? Because it gives them the excuse to reduce their credit risk, and nail you to the floor. Do not support any bank bailouts with our taxpayer money for these glorified loan shark thieves.
LOS ANGELES, CALIFORNIA -- For 3 years I was a happy customer of an MBNA WorldPoints cash rebate credit card. On January 14, 2008 I received a notification from the credit card service company, FIA Card Services, that information from my FIA Card Services account had been compromised. I was advised that my credit card account would be closed and a new account # would be issued. I was also advised to keep watch for unauthorized charges. That was the start of my problems.
First, was the inconvenience of redoing all the charges automatically billed to the old number. Then, I noticed unauthorized charges coming through. I immediately notified FIA Card Services of the situation and was finally transferred after a number of different reps to "billing disputes". The representative there, after hearing my situation, treated me so rudely, that I called right back and closed the account. In order to dispute the fraudulent charges, I had to fill out three separate forms and mailed them certified mail. Two of the charges were credited to my account, but I didn't hear about the third. Each time I called, I was assured that "I see we are still investigating the charge".
Suddenly, on April 17, 2008 I received a letter saying the third disputed charge was going to be closed because I hadn't responded to some letter. Infuriated, I called "Billing Disputes" and told them I hadn't received any correspondence other than the one telling me the dispute was being closed. Over the next few months, each time I called, I was told "Another letter is in the mail". This appears to be a stalling tactic, because when I called on July 1, I was told "the dispute has been closed, but I will reopen it and send you a new letter".
When the letter never showed up, I called back again and got another rep, who after hearing the story, with all the documentation of the times I called, said that he was sorry, but couldn't do anything about the charge, and that it had been closed since April 17. I would love to have entered an email address for FIA Services, but they don't give one on their website. Laughably, their cutting edge technology allows them to fax information.
EL PASO, TEXAS -- Don't expect help from FIA Fidelity Card Services. You call in and you could speak to anyone in a call center somewhere. If the issue is not resolved, the person will not give you their name or call back number to contact them again. You start all over with the next person when you call back. They claim they make notes on you file but they will not give you a reference number. If you ask them to e-mail the notes they will not do it. They claim they do not have telephones to get call backs.
Had to go through 5 persons who did not help. Had to explain the situation to 5 different people. If the notes in the file were good, I would not have had to do that. They said they had to transfer you to another department. Then when the transfer was "Attempted", they purposely disconnected you. When you ask for their name and number in the event you get disconnected, they will not give it to you. This is the way they get rid of you.
Last week I opened a Charles Schwab Signature Visa Card (to get 2% back on all purchases). Imagine my surprise when I discovered that Schwab's card servicer - FIA Card Services - which also services my local bank's VISA card, unilaterally reduced my local bank's card credit line by the amount of the Schwab Card.
I called both FIA Card Services and Schwab and raised hell, and I think I've got it straightened back out. It did not help that the idiot credit clerk at FIA didn't have a clue how (their) Equifax Credit Reporting system works. FIA Card Services needs to do a better job of training their credit department, and Schwab needs to do a better job of disclosing this questionable practice. BOTH of them almost lost me as a customer today.
Don't know I can put into words how crooked FIA Card Services practices are. Unfortunately, I have 3 cards that are serviced by this conglomerate. This is truly organized crime. Don't look to the government for help either. These banks do not deserve any bailout money but guess what - they'll keep getting our tax dollars and still have the audacity to unfairly raise our interest rates; no shame. Doesn't matter if it's a Democrat or Republican in the White House either.
By the way, thanks Joe Biden for taking away my opportunity to give these credit card scammers what they deserve by filing for bankruptcy. Not that I condone that practice, however, I believe it was a way of keeping them in check. Now these credit card companies have the green light to do whatever disgusting, unfair tactics to reap huge profits knowing the consumers have no protection or recourse.
I have been a member of the card since 1976 and they thank me for being a "valued customer. I have auto payment to ensure no penalty. Rate goes to 20% plus late payment of 39 for two months and rate goes to 27%. The deduction obviously does not cover the new rate minimum payment they are impossible to deal with and should be called on their abusive charges. It is impossible to find a way to get their attention. A tragedy and I urge us all to do something. I am paying them off and they are losing a credit worthy veteran and senior person.
Last week I received a letter notify me that FIA services was raising my interest rate from 7 to 14 percent. When I called they told me that my credit ratings were reviewed and found lacking. I checked the credit rating of the three scores, the lowest was 725. Since I had the money to pay off a decent size charge, I did pay it off. Upon that occurring FIA Card services slashed my credit limit to $900 dollars.
This seems to be an act of retaliation for my complaints and large pay off. When I called them I found that the operators are ignorant about anything that credit review section does. This isolates the credit review section from being approached via telephone. When I made several calls I found out that some of operators will tell you they do not have information when other operators actually did have the information requested.
None of them could tell me the actual reason behind my supposed drop in my credit score. In addition, I have not had this problem before and have had the card for over eighteen years. The result is that I am paying off the card and will not use it again. If a large number of people would do this then FIA will not receive their life blood which in the interest and not the principal. There are other credit cards that will gladly help you pay off FIA credit card services and they may do it for less interest than you are presently paying.