PHOENIX, ARIZONA -- It's too bad I can't post the names of the personnel/employees I've encountered with FIA, because I have many names/ID#s of incompetent/curt/defensive/inefficient/ignorant/unaccountable/unreliable/unfriendly, etc., individuals. I really can't say that I've had a cordial experience with anybody I've dealt with there. Back on July 2009's statement we (Spouse & I) noticed unauthorized charges to our account. Contacted FIA via # posted on statements to address the unauthorized charges. Gave verbal stmt followed by signed affidavit, as requested per procedure. Claim was submitted to Fraud Dept. To my disbelief we received word from Fraud Dept. charges were denied as a fraud claim. I couldn't believe my ears and didn't want to accept that ans and kept questioning them as to their justification and asked to speak with a mgr who concurred with the decision. However, I still kept drilling them & asked them who I contact above their authority. Then they suggested that I could perhaps file as a dispute claim!!! I was appalled that they didn't suggest that initially, if I hadn't been persistent I would not have known to pursue that avenue.(I know that it is written on the back of the stmt's, however, I would've thought that by calling the Cust Serv. # they would have told me about that option as well as filing a fraud claim. After telling me that I can file a dispute claim they xfered me(via tele) to the Dispute Department. I was actually greeted with an individual (who was very polite, helpful). I explained the situation to him that fraud had denied my claim. Asked what do I do now. Was told that you only have 60 days from the transaction date to file a dispute claim, (we were down to 10-12 days) to file a dispute claim, we submitted the form on back stmt, only to find out couple days later we need to submit an affidavit to certify the contested amounts. We accomplished the requests with only couple days before the 60 days ran out. Supposedly, dispute dept will investigate, contact merchant&merchants banks regarding the unauthorized chrgs, and contact us if addl info is needed and will respond back within 30 days. Received ltr they received our inquiry (as they put it) and will research and respond within 30 days. 30+ days go by and no word, we contact them and now we're told our case has been xferred to the fraud dept!! WHAT/WHY!!! Its already been processed and denied by Fraud, why send it back??? No justification, no reason, no explanation!!! 90+ days now, Fraud Dept and Dispute Dept are 2 separate entities. One can't speak on behalf of the other!! Call Fraud claims denied xfer call to Dispute, call Dispute Dept xfer to Fraud Dept. Either dept can provide us with a status. Contacted someone from Customer Satisfaction Dept. and are requested to provide an affidavit for each charge unauthorized, make sure Ref # is provided. Did that!!! Received ltrs of affidavits received from 5 different individuals. Evidently, each unauthorized charge amount is allocated to several individuals. (I guess this is why no one can answer or address our case), keep in mind 2 separate departments as well!! I am amazed this supposedly "Fortune 500" corp. has achieved that status. I don't understand how they've been able to function. Actually, they don't, but they've been able to pull the wool over a lot of eyes!!! I know this story is long-winded and perhaps no one cares, but I had to vent. Actually, there is soo much more to this story, but I will cut it short (ha ha), and tell you that as of now, (150+ days) our claim/case has not been resolved. I don't know who to contact to get a status on our claim. I have made calls to Fraud/Dispute/Customer Satisfaction(yea right, customer satisfaction, ha ha), but have only received arrogance, run-around, shifted from one dept to another, all of which have proven to me the incompetence, inadequacies, inefficiencies, and disorganized structure of this company. Is there anyone who knows how I can get in contact with someone in that company who gives a SH__???
NASHVILLE, TEXAS -- I've been a loyal customer of AmSouth bank for over 7 years and received my first credit card from them, which was an AmSouth Visa card with a 9.9% APR rate.
Over the years, my rate was the same and my limit increased due to payments (more than the minimum at times)made on time every month. Now here is where the nightmare began....
AmSouth was bought out by Regions and the credit card company transitioned from Amsouth to Regions... to MBNA (with a 10.99% APR rate)...to finally, my nightmare... FIA Credit Card Services with an APR rate of 29.99%.
I went along with it for a few months thinking that usually with a transition, the rate would increase for two or three months, then go back down to the normal rate as before. But when the rate NEVER decreased, I called FIA and had someone to explain to me why I was paying such a high APR rate when all payments have been made on time and some were more than the minimum. Here is the result I received:
Since that didn't work out, I hung up and called back and spoke to a new representative. Again, I asked why my APR rate increased and the call became more interesting. He said I should have received a notice (in which I did) and that notice had a toll free number (which I called) and I was to tell the person on the line that I didn't approve of the increased rate (which the person I spoke to didn't know what the rate was, nor did anyone around him; he said I had to call another number and send in a certified letter stating I didn't want the increased rate but as an "aside" to me, he was nice enough to tell me that it wouldn't do any good since the rate increase was going through anyway no matter how many "NO" letters they received).
I hung up again (notice a pattern here??) called FIA and asked to close my account. When asked why, I told the rep that no one at FIA could properly explain why my credit rate increased. She only said "OK" and proceeded to close the account.
The ULTIMATE slap in the face was going to Regions Bank and explaining to the "account manager" what happened and if he could get any result from FIA regarding the increased APR since Regions sold the card division to FIA/MBNA. He called FIA and basically said that he had a customer in front who received a substantial APR rate increase and wanted to know why. He goes on to tell the FIA rep that obviously I hadn't read the information.
The Regions Bank rep made it seem like I was an idiot who never read the disclosure regarding the rate, who never called FIA or even sent a certified letter to say no to the increase rate. When he was placed on hold, I told him thank you for his "assistance" (which he never received an answer because he was being transferred from one area to another) and left.
Months later, I closed my account at Regions, obtained a loan to pay off FIA completely and have washed my hands completely of the entire mess with FIA and Regions Bank.
EL PASO, TEXAS -- Don't expect help from FIA Fidelity Card Services. You call in and you could speak to anyone in a call center somewhere. If the issue is not resolved, the person will not give you their name or call back number to contact them again. You start all over with the next person when you call back. They claim they make notes on you file but they will not give you a reference number. If you ask them to e-mail the notes they will not do it. They claim they do not have telephones to get call backs.
Had to go through 5 persons who did not help. Had to explain the situation to 5 different people. If the notes in the file were good, I would not have had to do that. They said they had to transfer you to another department. Then when the transfer was "Attempted", they purposely disconnected you. When you ask for their name and number in the event you get disconnected, they will not give it to you. This is the way they get rid of you.
I had 2 cards which I secured from Amtrust Bank. The service company was fia card service. I also hold some cards from bank of America. Ba sent me a balance transfer offer which I wanted to transfer my balance from the amtrust cards to, so I proceeded to call fia services for some info. I spoke to a rate specialist, as he calls himself. I told him my intentions of transferring balances to ba. Without my knowledge he pulled my credit, at least that is what he said, and shut all my credit limits down with ba. Then he proceeded to inform me that ba, is FIA Card Services as well, and American express as well.
This is not disclosed anywhere with ba, or Amex, or with FIA Card Services. There should be a law on full disclosure. I was conducting financial business, and they hijacked my credit limits, which in turn effects my FICO scores, and future planning. If I had not called them to pay off the cards, this would of never happened, and to me this is unscrupulous, fraudualent and unfair financial business practices. They have the power to ruin peoples credit, and not disclose what they are doing or whom they have a financial business relationship with.
I am a realtor for 30 years, and I have to disclose and have acknowledgements on any business affiliations whether it be financial or other wise to my clients. However these institutions that have the power to make or break your credit or fico, or lower limits, have no accountability? Tell me what is wrong with this picture, however these same people are who is responsible for the economic crisis, due to them approving you for these credit limits, and lulling you in to a false sense of security to transfer balances etc.... Then shutting it down on their paying clients who have not defaulted, to cover the losses they have already written off and got paid for from the stimulus and from us the tax payers whom are paying the freight on it all.
The law abiding person that makes their financial obligations is who is being punished and we will be paying for all that claim bankruptcy, and walk away. It is time Americal got angry, either that or lets all file bankruptcy instead of meeting our obligations, and walk away as most are doing right now. Hey, let the government pay our tab as well. Remember you will be credit worthy in 3 years, and not paying for everyone else that were living the high life.
WILMINGTON, DELAWARE -- This company is participating in a terrible and unjust practice. They follow accounts with high credit limits, but low balances. Therefore little pay off for them. In order to reduce their overall risk they claim to mail your credit card bill. But first they claim they sent you it electronically. Both cases were not true.
If you have a renewing old account such as AAA or something of that nature, and you simply forget the bill would be on that card You are in big trouble because now they've caught you in a death trap.
A. They will tell you they sent it electronically. (Totally not true. Second person said they did not have me set up for electronic payment.). B. They will tell you they mailed it. (Another Lie). I work from my home and gather my mail as soon as it is delivered. I can see the mail truck just as it gets to the box.
My credit has been spotless for 35 years. With the banking industry as unscrupulous as it is now, they are doing anything to eliminate potential losses. I called to complain I did not receive my and why the negative mark on an otherwise spotless credit history. Their comments were offensive, made me feel like a loser, and quickly reduced a 10 year excellent credit history with them when they were MBNA into a negative history, and reduced my credit limit from a hard earned $47,000 to $10,000 in a blink of an eye. By the way, the late payment that was overlooked as I NEVER received the bill was for $30.00. So for 3 months they tacked on $39.00 expense fees to a bill I didn't know existed. THIS IS ABSOLUTELY THE WORST CREDIT COMPANY I HAVE EVER DEALT WITH. I had absolutely perfect credit before they decided to destroy it. You know why they didn't mail the bill, because it gives them the excuse to reduce their credit risk, and nail you to the floor.
DO NOT SUPPORT ANY BANK BAILOUTS WITH OUR TAX PAYER MONEY FOR THESE GLORIFIED LOAN SHARK THIEVES.
NORTH CAROLINA -- RECENTLY received this big, white, official looking envelope in the mail from some "PO BOX 53113 in Phoenix, AZ 85072-3113" under the address it reads "IMPORTANT AMENDMENTS TO YOUR CREDIT CARD AGREEMENT" Then the eight page letter goes on to say "changes to your credit card account ending in 0295" Well it happens that I don't have any such card or active credit card account with that number. Then the long official looking but poorly written letter with sloppy grammar goes on to suggest I visit their "website at www.fiacardservices.com" and to access "my account by "calling the toll-free number on the back of your credit card" Then it starts to get interesting with the sentence, "WE INCREASED YOUR APR due to the APRs and balances on this account to a corresponding APR of 24.99%"
Additionally the letter suggests that in order for me to REJECT THIS AMENDMENT to "my account" I must: "WRITE TO US AT FIA CARD SERVICES N.A. and CLEARLY PRINT OR TYPE YOUR FULL CREDIT CARD ACCOUNT NUMBER and state that you reject this change" !! "Send this notice ONLY to the address in this paragraph. This mailbox is ONLY for rejection of the Annual Percentage Rate and Default Pricing Amendments." "we must receive your letter by date____ or your rejection will not be effective"
Nowhere in this 8 page document is it explained exactly what the letters "FIA" stand for or which bank or credit card "FIA" actually represents nor provides any phone number or real street address other than various(suspect)P.O. BOX NUMBERS.
Well so sorry you slimy kiddies but your heavy handed, official looking, fear tactics didn't work on ME because I know exactly what this sort of document is supposed to look and read like!
AND...even though I do live in The South, I'm not the gullible, illiterate, god & authority fearing sucker you thought I was. So all you've netted for your printing & bulk mailing investment(PRSRT STD U.S. POSTAGE PAID, FIA CARD SERVICES) is this online, PUBLIC CONSUMER ALERT and several scanned copies of your letter sent to Local and Federal Law enforcement agencies!
Chao - and Happy Phishing in the Jail-House toilet bowl.
CARY, NORTH CAROLINA -- What is up with FIA card services??? Where does the customer stand?? Is customer satisfaction on the agenda?? I have never ever received such an awful service. The website is not user-friendly at all and when you try to contact someone through e-mail, no e-mail address????? How is that possible? I have not seen one credit card provider with no e-mail address!!! What is the reason to hide??? Well, their phone service is worst that any other credit card company for sure. You claim it is a 24 hr service. Well obviously every time I call, your system is down and your rep tells me to call again. Fine, I call again, but I don't need to listen to the music for over an hour. That is outrageous and after all no one can help me with my issue even the manager on duty. That is really really sad.
I have dealt with other credit card companies and never had this much issue over a short period of time. The assistances are there to assist and not to argue with the customer. FIA's manager on duty was not going to do anything to make the customer happy, but argue and blaming the customer. I had closed that account 4 years ago and stupid enough re-activated it again and transferred balance.I didn't know whom I was dealing with.I don't think there is any one there to make a customer happy and make a loyal customer. It just amazes me that customer satisfaction is not even listed on the agenda to be a priority. I think this company is definitely ruing SunTrust Bank's reputation. They need to learn customer service from Discover card and Citi banks.
the issue was that I didn't receive my 2nd bill and obviously there are a lot of other people that have had the same issue. Well, the FIA is blaming the post office and me for not being responsible.I am supposed to pay the late fee and the finance charge that has been kicked in because of this matter. The company is so cheap otherwise they would waive the $39.00 late fee to keep the customer around.They are going broke by saving money!!!!! They were arguing with me for almost 40 minutes.
All I can say, terrible service. Stop dealing with FIA CARDS SERVICED.They are far from customer satisfaction. There is no hope in this company and their service.
Last week I opened a Charles Schwab Signature Visa Card (to get 2% back on all purchases!). Imagine my surprise when I discovered that Schwab's card servicer - FIA Card Services - which also services my local bank's VISA card, unilaterally reduced my local bank's card credit line by the amount of the Schwab Card.
I called both FIA Card Services and Schwab and raised h*ll, and I think I've got it straightened back out. It did not help that the idiot credit clerk at FIA didn't have a clue how (their) Equifax Credit Reporting system works. FIA Card Services needs to do a better job of training their credit department, and Schwab needs to do a better job of disclosing this questionable practice. BOTH of them almost lost me as a customer today.
Don't know I can put into words how crooked FIA Card Services practices are. Unfortunately, I have 3 cards that are serviced by this conglomerate. This is truly organized crime. Don't look to the government for help either. These banks do not deserve any bailout money but guess what--they'll keep getting our tax dollars and still have the audacity to unfairly raise our interest rates; no shame. Doesn't matter if it's a Democrat or Republican in the White House either. By the way, thanks Joe Biden for taking away my opportunity to give these credit card scammers what they deserve by filing for bankruptcy. Not that I condone that practice, however, I believe it was a way of keeping them in check. Now these credit card companies have the green light to do whatever disgusting, unfair tactics to reap huge profits knowing the consumers have no protection or recourse.
I have been a member of the card since 1976 and they thank me for being a "valued customer. I have auto payment to ensure no penalty.
Rate goes to 20% plus late payment of 39 for two months and rate goes to 27%.
The deduction obviously does not cover the new rate minimum payment they are impossible to deal; with and should be called on their abusive charges.
It is impossible to find a way to get their attention.
A tragedy and I urge us all to do something.
I am paying them off and they are losing a credit worthy veteran and senior person.