TEXAS CITY, TEXAS -- I can't believe a company would send a letter out in December saying that they had a problem with their billing throughout the year and I owe them another 800 dollars. Tough ** First Choice. I paid it and missed my payment day by 2 days and they turned off my power. All I can say, if you have First Choice Power as your power provider you're in for a nightmare.
These guys are the worst and should be reported to the Texas Attorney General's office for shady contracting and billing practices.There is no doubt in my mind that there will be a class action lawsuit against this company for their shady dealing and I would be the first on to sign up on it.
ROUND ROCK, TEXAS -- I'm in my 3rd month with this company and I hate it! Because of a job loss, I had to sell my house and move into a small duplex. I chose First Choice Power because they claimed to be cheaper. Well, my first bill (estimated) was $226! YIKES! My 2000 sq foot house was NEVER that high! Then my second bill came in and showed I had a credit of $135, obviously a refund for over-estimating my first bill and showed my second bill to be only $89. The next came in and it was $202! I couldn't believe a small duplex could have that high of an electric bill all the time and this wasn't the summer season. Its from fall.
Because I was a little tight this week, I paid $155. 3 days later, they turned me off while I was home! FOR $52! So I called them to pay the past due and then find out my new bill is $313!!! After paying my $52, they told me that they can't guarantee that it would be turned on tonight and that it can take 24-72 hours to reconnect!!! Tonight is going down to 30 degrees. I am at my parents' house because of all this. This company had Nazi policies. And then to top it off, they are going to charge me a $280 reconnect fee!! So my new bill, which will probably be over $200, will also have a $280 fee on there. Lovely.
Fortunately, I have one of those things where I have a choice of companies and instead of paying this last $300 bill coming up, I am having a new company's service. Screw First Choice Power.
SAN ANTONIO, TEXAS -- Twice they have had "human error" on my bill and charged random $100 fees. They had notes on my account that I should not have incurred these fees yet say I should still pay them or my service will be disconnected. I HATE this power company! They are rude in customer service and seem to be out to get your money... Do NOT use them!
FRIENDSWOOD, TEXAS -- When the representative of this company came to us about switching to them when the Texas deregulation took place this year, they promised me that I would stay on balanced billing right from the start. I asked him twice and he promised us this would happen.
I am on a fixed income and travel a lot, in and out of the country this is why this was so important for me. I would hate to be out of country and have my family lose the electricity because I didn't get the bill. So I have online banking and scheduled amounts so no matter where I am these sort of bills get paid, but if not on balanced billing my monthly bills would vary, which for me is impossible. This company now refuses to do this until after I am with them a year - impossible for me. I will be out of the country again in a few months.
The only thing that saved me was that Reliant Energy of Houston agreed to reestablish my account with balanced billing, gratefully, and saved me a whole lot of grief. I hate salesmen, why can't they just tell you the truth?
Needless to say, I was glad to now not be a customer of First Choice Power. They are far more like our Last or No choice company Texas buyers of electricity. Beware of this company.
We switched to First Choice when we moved, hoping it would be better than our old company, but it was worse! Our bill jumped $350 in one month, and when I called to ask why, first, they said "Oh, that was part of your last month`s bill," so I paid the bill only to be cut off, without notice, one week later! They claimed I owed them another $222.97, and that was for a deposit that I paid previously! I had no choice but to pay it if I wanted power restored. I'm moving next month, out of their service area... I`ve had enough!