NASHVILLE, TENNESSEE -- I too had a similar problem with First Franklin Loan Services. Unlike the previous couple my problem is all my ducks got out of line which was partly my fault. However, they too sent one of my certified checks back to me which threw the loan into foreclosure. Now, after paying all the phony fees to straighten my mess out. It seems they did not apply any of it to my escrow account. So now my house payment is going up about 75.00 a month.
I am going to sell the house. I would rather live in an apartment than to deal with these jerks for the next 40 years. At least as a tenant your business is appreciated. And they will work with you if an unforeseen event happens. I don't wish bad fortune on anyone, but this company needs to sink. These type of charlatans are what keeps the common person down. All I know is I can't wait to sell my house and never have to deal with them again. Sad part is my friend who is a mortgage broker referred me to this company. Makes you wonder about your friends.
PITTSBURGH, PENNSYLVANIA -- Due to long period of no income bankruptcy was necessary. First Franklin chose to "help" us by modifying our two loans. We went through the whole months long process and came out with a loan payment they determined we could handle. Seven months later we received a letter from another loan servicer saying they were servicing our 2nd loan and we should begin sending our payments to them immediately. It's been a year and we have yet to be able to speak with any responsible person. I'm not maybe the sharpest knife in the drawer but we've been had.
PITTSBURG, PENNSYLVANIA -- I have a mortgage with First Franklin. I fell behind due job back issues and other problems. I also sent a check in good faith it was returned. Now I received a package stating they would give an additional 3 months, fixes the return to an adjustable, also send in another $6,985 after I already paid $2,300 for three months. What kind of help is this. First Franklin has no compassion whatsoever. It is all about the money not helping people.
PITTSBURGH, PENNSYLVANIA -- My Husband and I have a loan with this company. We had an unforeseen emergency which caused our mortgage to become past due. We called First Franklin for help.. They offered none. They constantly called us at home and at work very rude, no compassion. Recently we sent them a certified check for a mortgage payment and I was informed that they sent it back. They actually denied our payment.
How can a company be so uncaring. I would like to know if anyone else has had a problem with this company, and what can we do about it? Every one of us throughout life will experience some type of unforeseen emergency, it is only by the Grace of God that some of us have not reached that point of hardship. And because a person is going through a hard time, gives creditors no right to treat them as if they are worthless. First Franklin Customer Service agents need to have an encounter with Jesus. Then they will be able to show compassion.
FT. PIERCE, FLORIDA -- I totally agree with the previous post regarding First Franklin. Everything that has happen to you is happening to us also. I have written every State & Federal Rep I could to report them. However all I received back from these reps were auto generated response that they are very busy.