PITTSBURGH, PENNSYLVANIA -- My Husband and I have a loan with this company. We had an unforeseen emergency which caused our mortgage to become past due. We called First Franklin for help.. They offered none. They constantly called us at home and at work very rude, no compassion. Recently we sent them a certified check for a mortgage payment and I was informed that they sent it back. They actually denied our payment.
How can a company be so uncaring. I would like to know if anyone else has had a problem with this company, and what can we do about it? Every one of us throughout life will experience some type of unforeseen emergency, it is only by the Grace of God that some of us have not reached that point of hardship. And because a person is going through a hard time, gives creditors no right to treat them as if they are worthless. First Franklin Customer Service agents need to have an encounter with Jesus. Then they will be able to show compassion.
CLOVERDALE, INDIANA -- We have used all our saving and 401k to stay up on our payment. My husband was in the hospital 3 times in 6 months and off work a total of 4 months in one year and no help from this company and the worst he has been in the hospital again this year and off work 30 day (this is a staph infection). They just keep finding way to turn a deaf ear or want more documentation. I have sent documentation - I cannot remember how many times. But I seem they don't care or just passing the buck. Just where is the overseer of this company head. So we in the end spend every penny we have to live here.
PITTSBURGH, PENNSYLVANIA -- I was just informed today that this company has gone into bankruptcy which is kind of ironic since just last week when they could have saved my family from one they foreclosed on my home. We had buyers on a short sale and they turned down the couple's offer. They foreclosed on our home March 4th and the couple beat their bank rep to the auction and bought it anyway.
The very next day they posted a message on their site saying they will not be accepting mortgage applications anymore. I guess the old saying what goes around comes around is true. These people have been inconsiderate and did not help us at all. We started the process that they told us we needed to go through and sent in all paper work they ask for and they held us off for 4 months. This is not good business at all.
NASHVILLE, TENNESSEE -- I too had a similar problem with First Franklin Loan Services. Unlike the previous couple my problem is all my ducks got out of line which was partly my fault. However, they too sent one of my certified checks back to me which threw the loan into foreclosure. Now, after paying all the phony fees to straighten my mess out. It seems they did not apply any of it to my escrow account. So now my house payment is going up about 75.00 a month.
I am going to sell the house. I would rather live in an apartment than to deal with these jerks for the next 40 years. At least as a tenant your business is appreciated. And they will work with you if an unforeseen event happens. I don't wish bad fortune on anyone, but this company needs to sink. These type of charlatans are what keeps the common person down. All I know is I can't wait to sell my house and never have to deal with them again. Sad part is my friend who is a mortgage broker referred me to this company. Makes you wonder about your friends.
FT. PIERCE, FLORIDA -- I totally agree with the previous post regarding First Franklin. Everything that has happen to you is happening to us also. I have written every State & Federal Rep I could to report them. However all I received back from these reps were auto generated response that they are very busy.