Footlocker - Page 2

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1.2 out of 5, based on 6 ratings and
20 reviews & complaints.

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Bad Customer Services and Rudeness
Posted by on
Rating: 1/51
KNOXVILLE, TENNESSEE -- I've been a customer of Foot Locker and Kids Footlocker for years and the customer services as gone down. They don't speak when you enter the store they just stand around talking to each other and texting on there phones. These two stores at the Knoxville center mall is not inviting at all it seems like the customer service went down when certain employees stopped working in there.

I really don't think I will shop again with this company and this was not the 1st time I'm dealing with this.
     
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Childs Nike Air Max Falling to Pieces. Not Happy!
Posted by on
Rating: 1/51
BRISBANE -- I am on a pension and saved to buy my girls a pair of Nike air max each. Within 7days, my oldest daughters shoes became unsewn all around the toe area. As I cannot afford to buy them new ones I want a replacement.. Pathetic shoes these days.. I have worn these my whole life without a problem...... Who makes these shoes?? 2 Year olds??
     
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BigAl on 2013-10-15:
When you buy Nike shoes you are not paying for quality. You are paying for the Nike logo.
Soaring Consumer on 2013-10-16:
Have you attempted to return them to the store for a refund/replacement under the return policy?
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Foot Locker employees hold Jordans for employees for regular customers.
Posted by on
MONROE, LOUISIANA -- I was appalled by what happened to me at the Monroe, Louisiana Foot Locker this Saturday May 01,2010. I went to the Foot Locker the previous day and asked the store clerk will they getting the Jordan 11 anniversary for May 01, 2010. The store clerk said yes and I asked the her how many size 13 will you have and will it be first come first serve. She told me that it will only be one size 13 and that it will be first come first serve in May 01, 2010. When the store open on Saturday morning I asked for my size and the assistant manager said she was hold size 12 & 13 for her employees. I asked her I thought it was first come first serve she said who told you that I said I asked your store clerk that yesterday around 12 noon and she said nothing. She told me just get the shoe from another store then she got on the phone to somebody and told they better hurry up and get the shoes. The said part about it is the Jordan do not make enough shoes for everybody than Foot Locker in Monroe Louisiana only get 12 pair all together and the assistant manager hold the shoes for her employees. I know Foot Locker let they employee get a way with stuff like that all they time, I think that her employee should have had to wait in line like everybody else.
     
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Poor Customer Service
Posted by on
AUGUSTA, GEORGIA -- I think that Foot Locker needs to review the hiring process. Every time I walk into a Foot Locker the associates NEVER greet me. I have three children, so I know they see me and when I come in the store they just look and continue to have their personal conversations. This has happened to me in Toledo, OH. and also in a few cities in Georgia. I think this is a pitiful way to run a business. I have even had a shoe in my hand and the salesperson has walked right past me and helped another person who was just coming in.

I HATE FOOT LOCKER AND I WILL NEVER SPEND A DOLLAR OF MY MONEY WITH THIS COMPANY. I will say that I have never had this problem at the lady Foot Locker store but for as many times as this has happened I will not shop lady Foot Locker either.
     
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andbran on 2009-10-12:
why not say hello to them? I actually go this and have gotten great service.
MRM on 2009-10-12:
I, for one, can careless if the store employee greets me.
Skye on 2009-10-12:
I prefer not to be greeted. I would just like to browse in peace, and if I need help, I will ask.

Buy hey, that's just me.
JR in Orlando on 2009-10-12:
I also couldn't care less whether an employee greets me. If I make I contact, I usually say "hello." I always think of the Foot Locker as a young in age customer store. When I go in - I'm older - I don't expect the same service as I would if I went to Brooks Brother. Likewise, when I was young, I got better service at places like "Foot Locker" and not so good service at Brooks Brother. I believe it is a perception the clerks have of who will buy and who they relate to.
Anonymous on 2009-10-12:
It's a double edged sword... if people get greeted and are asked, "may I help you with something;" that offends people and they think they're getting hounded and it's rude customer service. If they don't get greeted as soon as they walk in, it's rude customer service.
I like getting greeted. I don't like getting hounded every 2 seconds, but I like a greeting. But, I'm not going to get all bent out of shape because I didn't receive one.

"I have even had a shoe in my hand and the salesperson has walked right past me and helped another person who was just coming in."

If you didn't look as if you needed help, that might be a reason why the sales person walked right passed to help someone else. You could have just been looking at it, for all he knew.
Or, the sales person was just being rude.

Not all businesses greet people. Not everyone is customer service savvy.

There's been a few times I've walked into a Foot Locker and have been greeted before. So, must have just been the person or persons. But, it's not a firable offense if the person doesn't greet customers. Or they "the managers" don't think that their sales people, not greeting, isn't a big of a deal.
sarahnkrystal on 2009-10-12:
I hate when sales people bother me....even to say hello.
patti1 on 2009-10-13:
I hate it when I come to the ER gushing blood and the Dr. tries to save me too.
PepperElf on 2009-10-13:
what does an ER have to do with selling shoes?

Unless you're trying to open a shoe store in the ER...



to me it's a bit like going to walmart.... The one here has a greeter in a wheelchair. I don't need to be greeted and don't give a rat's behind if I am greeted... tho I won't compalin to the company cos hey, maybe that's the only job that man can do. so I won't spit on him.


but personally for buying shoes... I don't' need an associate to help me really. I just go, pick out what I want and ... if there's no boxed-stock on the floor then I ask. I don't need them to walk me through styles or sizes. I pretty much know my feet and what sizes will fit them. (8.5 wide or 9)
Anonymous on 2009-10-13:
Yeah, cuz an ER and people working at the Footlocker is totally compariable. *rolls eyes*
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Lazy Employees
Posted by on
I recently went to Footlocker to purchase a pair of flip flops. When I walked into the store, I was the only customer in the store, and all the associates were just standing around and having a personal conversations.

I easily picked out a pair of flip flops I liked and walked to the cash desk and discovered nobody was staffed there. I had to walk back to the front of the store and interrupt the employees' conversation and asked if I could pay for this. They rang me through and asked how I would pay for my purchase, I responded by saying "credit". The associate than informed me that the pin pad was malfunctioning and that they could not process any electronic transactions and that I had to pay in cash.

I kindly informed her that I have had many years of retail experience and including a stint at Foot Locker itself and told her that she could call her merchant bank for an authorization and just take a manual imprint of my card and adjust her inventory once her pin pad was up and running again, and that she could do all this without touching her cash register at all. The associate than told me that she did not have the time to call in (despite the fact that it takes normally five minutes to obtain an authorization over the phone, and that there were NO other customers in the store).

I am frankly appalled at the attitude of the employees at this store. I walk past the store almost daily at various times throughout the day and they are never busy (even during back to school or Christmas), now I know exactly why.
     
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madconsumer on 2008-07-19:
do you think you deserve this speciasl treatment? and for what reason?

princess .....

in today's market, many of the sales associates do not know how to make manual transactions. besides store policies against it. after all, you could be a corporate plant 'testing' this store of policy use.
sarahnkrystal on 2008-07-19:
While they could retain a manual imprint of your card for sale purposes, would you really want them to? In this day and age I would rather not have my full credit card out there for employees to do what they wish with.
I understand that most of your complaint lies with the personal conversation and their blunt unwillingness to assist you. I agree, but as I said I would prefer that people like that didn't have my card number.
MRM on 2008-07-19:
Just take your business elsewhere where staff actually know what they're doing.
bigboxworker on 2008-07-19:
Its not special treatment madconsumer, every store I've ever been to including other Foot Locker locations have been happy to do their transactions manually during down time.
DebtorBasher on 2008-07-19:
If a store associate offers help to a customer, they are accused of spying on the customer and following them and they are accused of racial discrimmination as well. I don't think you would want them all to follow you around, just because there were no other customers in the store. They most likely felt that you would let them know when you were ready to check out. You said you worked for the same company for a short time...what happened that you didn't stay? I don't see where these workers did anything wrong. They aren't going to take the blame if your credit card got charges that you didn't make. I don't see where they ignored you when you were ready to check out....so, they were having a personal conversation...name me one person who doesn't have a personal conversation at work...other than Teller from Penn and Teller.

I would advise you to go to your corner dollar store for your next pair of flip-flops.
bigboxworker on 2008-07-19:
I wasn't blaming them for having a personal conversation, however the workers could be more attentive, I shouldn't have to ask them to take my money. And what blame is there to take over my credit card, standard protocol for almost all major retailer during down time (I've worked for lots) is to call in for an authorization, it takes time, but they do it for the convenience of the customer, and its good business, refusing a credit card during downtime costs retailers a lot of money in a society where so many people use primarily plastic. I don't mind that they didn't offer me assistance for my flip flops I didn't need it, however I shouldn't have to ask to pay for my purchase, and the store associate refused my credit card because she couldn't be bothered to go through the process of processing and offline transaction. And I left Foot Locker because I had better opportunities elsewhere, and while I was with FootLocker I opened a new store where I TRAINED the employees how to process offline transactions.
hello dolly on 2008-07-19:
Many retailers no longer take credit cards when the system is down simply because the fedral rules on safeguarding card information has become very expensive if not followed. Additionally I am certain that many of the breed of cashiers no longer have those numbers at their disposal. The card companies do NOT want to manually approve purchases. Sorry but the OP is wrong here.
bigboxworker on 2008-07-19:
I have worked for some of the nations largest retailers and I still do, and we all still take Credit transactions during downtime. Also cashiers MUST have access to the merchant bank phone numbers in the event they need to call for a Code 10 authorization of if the cardholders bank requests that a merchant call in for an authorization. Also during an offline transaction, no additional information is taken from the customer that wouldn't already be provided during an online transaction. All that is needed is an imprint of your credit card and your signature. Your credit card imprint only includes your Credit Card Number and your expiration day. If you look at a merchant copy of a credit card signature slip, your full credit card number is displayed (it is not covered with asterisks) and your expiration date is present. So the retailer has access to the same information during a credit transaction whether it is conducted offline or online.
madconsumer on 2008-07-20:
well bigboxworker, if you are SO great, then why not buy that foorlocker store and then you can run it YOUR way.

it seems nothing anyone said meets your standard.
Principissa on 2008-07-20:
I can see how it would have been easy for them to take the imprint and do the transaction manually, but with identity theft the way it is, do you really trust having that information accessible to the store's employee's? What if they didn't put it in the drawer all the way and it fell out? Anyone, customer or employee could pick that up and have your information. What if the employee her/himself copied the information after you left? I realize it was inconvenient but as soon as they told me that their system was down I would have left and went somewhere else.
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Good Service
Posted by on
BUFORD, GEORGIA -- After a bad experience with Dick's, went to Foot Locker. Wife had bought two pairs of shoes there and was impressed with customer service.

I had a good experience and bought a pair of running shoes. Much, much better than Dick's experience. Sorry for all the bad reviews for Foot Locker. I was very pleased with Mall of Georgia Foot Locker and will return again.
     
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Alain on 2010-08-01:
Service frequently varies from one store to another. Looks like you found one that wants to keep it's customers!
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Return Policy On Receipt Not Honored
Posted by on
DULLES TOWN CENTER, VIRGINIA -- My boys tried to return unworn shoes they bought last week at Dulles Town Center Center VA Foot Locker their manager Joe refuse to honor the return policy written on their receipt. My three children are frequent customer at Foot Locker but this is a big disappointment. Joe, manager states that they have another unwritten return policy that is not in their receipt. I insisted that they should honor their written policy on their receipt that is a legal document.

If anyone have similar problem I will recommend to report Foot Locker to Better Business Bureau.
     
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Soaring Consumer on 2009-05-31:
When you buy an item, and there is a return policy on the receipt, they must honor it. It is part of the "contract," one of the deciding factors of the sale.

By refusing to accept your return, Foot Locker is in the wrong. They can not refuse your return based on some "unwritten policy" excuse. The policy on the paper is the policy they are required to abide by.

I suggest that you attempt to return the item to a different Foot Locker, and if they still refuse, take it to the local media.
Anonymous on 2009-05-31:
What was the reason he gave for not doing the return?
innocentconsumer on 2009-11-24:
you have been lie too. I work for Footlocker and they have to honor the store policy. it's a retail law too. you should have make a big scene. it's your money. if the you have the receipt you have the right to get your money back. you can also claim a defect and they definitely have to take it back and get you money back. don't be lie too you are the consumer
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No Meet And Greet
Posted by on
MINNEAPOLIS, MINNESOTA -- I was in the store on Friday the 13th, and I was having a pretty good day until I step foot into the store and was there for about 5-7 minutes and not one of three 3 associates ask me if I needed any help. I had to ask for help and even then he acted like I was bothering him. One more strike and then they are out.
     
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saj80 on 2009-02-17:
Why one more strike? Vote with your "feet" and find a new shoe store.
TGT101 on 2009-02-17:
It ruined your day because they didn't greet you?
jktshff1 on 2009-02-17:
They should have at least acknowledged you, but that's not reason enough to ruin your day.
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Disappointed - Exchange Service
Posted by on
My Wife bought me some Jordan shoes and shorts for my birthday. Not knowing the style of shoes or shorts that I wanted I went to Foot locker located in the Ingram mall in San Antonio, TX. The cashier indicated that they have just implemented a new exchange policy that they will not exchange any Jordan brand without a receipt. I was like huh...I was very disappointed I then asked them for their refund policy. Reading through their store policies for exchanges nowhere does it exclude specific name brand clothing. I have already left a voicemail to the district manager and have called and left voicemails to their executive staff in New York.

I am very unhappy with the service I got as I didn't want any money for the returns all I wanted was to exchange my items for a different style.




     
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Skye on 2007-10-28:
No receipt, no return. Nada.

What did the wife do with the receipt??? Maybe from now on, you should receive gift cards as a gift, then you can go and pick out whatever you want.
MRM on 2007-10-28:
No disrespect to you, Sir, but where have you been? You've been shopping throughout your lifetime so you should know about the return policy in general, which applies to most of the stores, which is... no receipt, no refunds/exchanges. Don't be disappointed and take this as a lesson learned. Toodles...
ejack053824 on 2007-10-28:
This poster receives the Ejack "TOUGH SHYT" award. Congratulations! What planet are you from where they don't require receipts to return items?
DebtorBasher on 2007-10-28:
Shoes are shoes...wear them. There are kids in Africa that doesn't even own a pair.
DebtorBasher on 2007-10-28:
Yes Ej...and his were FREE, they were a gift.
Simbabe54 on 2007-10-29:
You should always keep reciepts for gifts.There aren't many stores that will take back merchandise without it.You didn't have the receipt so you don't get to return anything.Lesson learned.
10retail on 2007-10-29:
99.99 % of all retail stores have to have a receipt for a return and esp for certain items. Like special orders, out of stock, clearance. Without the receipt your in the SOL dept.
lunabeach@aol.com on 2007-12-04:
The exchange isn't too hard to follow - if the item were exclusive to the store or the tag was still attached, most stores would give current/sale price in exchange. If their policy allows for exchanges without a receipt and they had nothing available in writing to say otherwise, you should be able to get current selling price toward the shoes you want.
innocentconsumer on 2009-11-24:
you've been lie too. if it's not on the return receipt then you can get your money back. don't let big companies lie to you. make a scene. don't leave without getting your money back. stores hates it when a customer makes a scene about the service or sale. overall you been lie too. the company wants your money with the slow sale.
Anonymous on 2009-11-24:
Stores also kick out and ban and have unruly interlopers arrested. And this is a 2 year old thread.
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Footlocker Associates are Lazy!
Posted by on
WOODBRIDGE, VIRGINIA -- My boyfriend bought me a pair of shoes from Footlocker but bought the wrong size. I took the shoes back to Footlocker to exchange them for a different size but instead of looking in the backroom for the shoes, they told me they had sold out of my shoe. I told them I was fine with exchanging it for a different pair but they said they don't do that there. I know they were lying because I worked at a Footlocker and I they do exchange shoes for a different pair. The associate them proceeds to tell me that the Footlocker across the hall does returns and exchanges. I explained this to the manager of the store across the hall and she was furious that the other store turned away a customer. She explained to me that they do it all. In the end she exchanged my shoes and even convinced me to buy socks and insoles. She was very nice and helpful. Since then, I have never returned to the bad Footlocker but buy all my shoes from the one across the hall. I don't understand why there are two footlockers in the mall but lucky for me there are.
     
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Anonymous on 2007-04-04:
I wonder why your boyfriend got you the wrong size of shoes. I bet he was thinking of his other girlfriend when he bought you the shoes. I bet his other girlfriend wears the size that he bought and he got mixed up with your feet sizes.
Anonymous on 2007-04-04:
Ghostbuster, now was that nice...
Skye on 2007-04-04:
ghostbuster, you kill me!!
Anonymous on 2007-04-05:
The Footlocker across the hall?
mrs.r on 2007-05-18:
I went to one who didn't have a shoe in my son's size and I asked them to call another store. they told me they didn't do that there! hahahaha I couldn't believe it! the boy (yes boy) was actually turning his back and walking away as I was getting this bit of info from him. I just left. that was about 5 years ago. I bet he is still working there. probably just got promoted to stock boy.

and yeah you need to question your man about his shoe selection!
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