KNOXVILLE, TENNESSEE -- I've been a customer of Foot Locker and Kids Foot locker for years and the customer services has gone down. They don't speak when you enter the store they just stand around talking to each other and texting on their phones. These two stores at the Knoxville center mall is not inviting at all, it seems like the customer service went down when certain employees stopped working in there. I really don't think I will shop again with this company and this was not the 1st time I'm dealing with this.
BRISBANE -- I am on a pension and saved to buy my girls a pair of Nike air max each. Within 7days, my oldest daughter's shoes became unsewn all around the toe area. As I cannot afford to buy them new ones I want a replacement.. Pathetic shoes these days. I have worn these my whole life without a problem.. Who makes these shoes? 2 Year olds?
BROOMFIELD, COLORADO -- Visited the Footlocker at the Flatirons Mall in Co. to show the store a pair of sneakers we have had for 8 months. The right shoes was separating from the sole. She was able to pull up the original receipt. Instead of discussing options with us, she berated us and was very disrespectful, stated that any shoe does not last that long, that defected shoes could only be returned within 30 days and only if they could resold - really Footlocker resells defective shoes. I asked to speak to the store manager and she stated "You are looking at her” ... and that was it. Help.
MONROE, LOUISIANA -- I was appalled by what happened to me at the Monroe, Louisiana Foot Locker this Saturday May 01, 2010. I went to the Foot Locker the previous day and asked the store clerk will they getting the Jordan 11 anniversary for May 01, 2010. The store clerk said yes and I asked the her how many size 13 will you have and will it be first come first serve. She told me that it will only be one size 13 and that it will be first come first serve in May 01, 2010.
When the store open on Saturday morning I asked for my size and the assistant manager said she was hold size 12 & 13 for her employees. I asked her “I thought it was first come first serve.” She said, “Who told you that?” I said, “I asked your store clerk that yesterday around 12 noon” and she said nothing. She told me just get the shoe from another store then she got on the phone to somebody and told they better hurry up and get the shoes.
The sad part about it is the Jordan do not make enough shoes for everybody than Foot Locker in Monroe Louisiana only get 12 pair all together and the assistant manager hold the shoes for her employees. I know Foot Locker let their employee get away with stuff like that all they time. I think that her employee should have had to wait in line like everybody else.
AUGUSTA, GEORGIA -- I think that Foot Locker needs to review the hiring process. Every time I walk into a Foot Locker the associates never greet me. I have three children, so I know they see me and when I come in the store they just look and continue to have their personal conversations. This has happened to me in Toledo, OH. and also in a few cities in Georgia. I think this is a pitiful way to run a business.
I have even had a shoe in my hand and the salesperson has walked right past me and helped another person who was just coming in. I HATE FOOT LOCKER AND I WILL NEVER SPEND A DOLLAR OF MY MONEY WITH THIS COMPANY. I will say that I have never had this problem at the lady Foot Locker store but for as many times as this has happened I will not shop lady Foot Locker either.
MONTREAL, CANADA, CALIFORNIA -- Last week I went to Footlocker to check out the shoes, after seeing the buy one get second pair half price I decided to go ahead and buy a couple pair. I really liked the Nike Cortez, they checked and they didn't have my size, after checking in the computer the man told me to go 4 blocks down to the other Footlocker because they supposedly had them. After going there the clerk told me they didn't have them in that size, he told me "It must be the other store down the road!”
After walking for 45 min trying to find the store I finally found it. They told me “We don't carry that model here but we can order them.” “Great” I said, “let's get this over with” but I spoke too soon. After waiting another 45 min for the clerk to call other stores to get the model number and having him serve other customers while I was waiting, I decided to go back to the first store to order the pair.
The girl there was very helpful she ordered the pair for me and I picked another pair to go with it. Everything goes fine, then I get home try my shoes and look inside the shoe and noticed she charged me $20 too much. So the next day I take the subway , 45 min, get my $20, 45 min again to get to my house.
The next day I received my order by mail, open the box and it's the wrong pair of shoes!! Again 45min metro ride one way!! The clerk who was the same that reimbursed me my $20, only said to me “Oh well sorry about that.” Instead of picking another pair I told myself no way I've lost enough time with you please reimburse me that's it. I'll never shop there again!!
BUFORD, GEORGIA -- After a bad experience with Dick's, went to Foot Locker. Wife had bought two pairs of shoes there and was impressed with customer service. I had a good experience and bought a pair of running shoes. Much, much better than Dick's experience. Sorry for all the bad reviews for Foot Locker. I was very pleased with Mall of Georgia Foot Locker and will return again.
DULLES TOWN CENTER, VIRGINIA -- My boys tried to return unworn shoes they bought last week at Dulles Town Center VA Foot Locker. Their manager ** refuse to honor the return policy written on their receipt. My three children are frequent customer at Foot Locker but this is a big disappointment. ** manager states that they have another unwritten return policy that is not in their receipt. I insisted that they should honor their written policy on their receipt that is a legal document. If anyone have similar problem I will recommend to report Foot Locker to Better Business Bureau.
MINNEAPOLIS, MINNESOTA -- I was in the store on Friday the 13th, and I was having a pretty good day until I step foot into the store and was there for about 5-7 minutes and not one of three 3 associates ask me if I needed any help. I had to ask for help and even then he acted like I was bothering him. One more strike and then they are out.
I recently went to Footlocker to purchase a pair of flip flops. When I walked into the store, I was the only customer in the store, and all the associates were just standing around and having a personal conversations. I easily picked out a pair of flip flops I liked and walked to the cash desk and discovered nobody was staffed there.
I had to walk back to the front of the store and interrupt the employees' conversation and asked if I could pay for this. They rang me through and asked how I would pay for my purchase, I responded by saying "credit". The associate than informed me that the pin pad was malfunctioning and that they could not process any electronic transactions and that I had to pay in cash.
I kindly informed her that I have had many years of retail experience and including a stint at Foot Locker itself and told her that she could call her merchant bank for an authorization and just take a manual imprint of my card and adjust her inventory once her pin pad was up and running again, and that she could do all this without touching her cash register at all.
The associate then told me that she did not have the time to call in (despite the fact that it takes normally five minutes to obtain an authorization over the phone, and that there were NO other customers in the store). I am frankly appalled at the attitude of the employees at this store. I walk past the store almost daily at various times throughout the day and they are never busy (even during back to school or Christmas), now I know exactly why.