LOS ANGELES, CALIFORNIA -- First of all, I thought my trip would be awesome as planned, took my uncles for a visit to Las Vegas, and then a visit to California. I had reserved a minivan for the California trip, reserved a car from Los Angeles on 4/22 and return it in San Francisco 4/24 for an awesome price of 139.00. As the moment we stood standing at the car rental pick up stop I felt something was wrong, there was a sign for each rental company on the bus, waited 20 minutes and no sign of Fox rental. Finally, it came, a small bus that says Payless/Fox, we quickly got on, we didn't have a lot of time to waste, for my uncles visiting United States for the first time from France.
When we arrived, I checked in and was asked "What insurance option did you want, the basic, the whatever and the full coverage?" There wasn't an option to say no, so I said "basic," and the guy ask me if I want to prepaid a tank for 2.89 a gallon, so thinking "hey that's cheaper than pumping it myself" so I agreed. I was totally wrong!! They charged me more than 50.00 for that tank, of a minivan?! It's more than my BMW which I pumped with premium. It was a total shock to see my bill ranged up to 455.00 plus deposit fee of 150.00, which has not been refunded to me yet.
So I booked a car for 139.00 and turned out to be 305.00 and it does not state clear what was charged!!! Very upset, I'm glad the reviews helped but it was too late for me to look up this company. I hope this review helps people in the future because the minivan I reserved has scratches and dents all over. When I returned it, the guy looked at me and ask if that dent was new. I said, they gave me a beat up car, and they only have one brand car, which is the Dodge minivan, in different colors, they don't have a pleasant smell, and it is not new cars. People should not rent from this company at all.
PHOENIX AIRPORT, ARIZONA -- I was traveling with a friend in Arizona, who made a reservation with Fox Rent-A-Car because as judged by the internet offerings, Fox by far offered the lowest rates. It turned out to be an example of a "bait and switch," and I agree with all the reviews which I subsequently read about Fox, all of which were universally negative.
First, the line to get to the agent was insufferable. I literally waited in line for well over an hour just to pick up the car. In fact, the agents at the adjacent "Payless" car rental joked that when compared to Fox, their company should be called "Wait-less."
When I finally got to the desk agent, he immediately put on the hard sell for me to get GPS, insurance and various other "options" which I repeatedly stated that I did not want. (I understand that an agent gets a commission whenever he sells such "options.") Some such "hard sells" are to be expected, but this was relentless and time-consuming.
As for the $45 per day rate which my friend and I anticipated, I was given another hard sell about why such a small-sized car would be inappropriate for the type of trip I was taking, so just to end the conversation (which was approaching the two-hour mark, including my wait in line), I agreed to upgrade to a $69 per day car.
I rented the car on a Monday afternoon, and specifically told the agent that I would be returning to on Wednesday between 2:00 and 3:00. He said that was fine, and that I would be charged only for two days even though I would be taking possession of the car just prior to 2:00 PM that Monday.
Lo and behold: When I returned the car at about 2:45 PM on Wednesday, I had been charged $282 for three days. At the risk of understatement, I went ballistic, and fortunately being an attorney, I was able to "resist" the manager's attempts to intimidate me, and even intimidate him a bit in return.
Finally, after I had wasted another 45 minutes of my time, the manager (reluctantly) agreed to charge me just for two days -- so my initial $45 per day expectation turned into a two day charge of $179.40. And that does not take into account any of the aggravation. Next time, I'd rather walk than use Fox. It was one of my worst consumer experiences ever.
LAS VEGAS, NEVADA -- Whatever you do, do not rent a car from this company! It may look like you are getting a good deal, but in the long run it will end up costing you! My husband and I reserved a compact car for exactly one week. We picked it up in Las Vegas, which was a nightmare. You have to take TWO different shuttles from the airport, and have to drive miles out of the way to get there. Then once you are there, you will have to stand in line for a ridiculously long amount of time.
I had purchased insurance through Expedia (where I booked the car from), but the woman at Fox told us that didn't really count as insurance and we would have to use theirs. She assured us that we could still cancel Expedia's within 24 hours of picking the car up, so we wouldn't have to pay for two separate insurances. This mistake was ours, since we believed her, when in fact we could not cancel our previous insurance.
Anyway, the woman told us to go and pick a car from Lot 5, but when we walked outside, there was only one car left in Lot 5 and it had a slip that said "no battery" on it. I refused to wait in line again so we just took a car from Lot 6 and nobody said a word about it. Everything was fine with the car, until we went to return it. I had booked it through Expedia to drop it off in Phoenix, but when we got there the guy said, "No, you are supposed to return it to Vegas." They ended up charging us a "drop-off" fee, which nobody had told us about before.
And then, a couple days after we got home, I noticed an additional $580 taken out of my account! I waited on hold for 55 minutes until I finally got through to their customer service department, and was told that they had "made a mistake." When they finally refunded my money a week later, they refunded that amount, but not my $150 deposit.
I tried calling them back, but they insisted they had refunded it and refused to give me the $150 back! So in the end, I was supposed to pay $28.77/day for the car (not including insurance), but ended up paying $57.57/day! It would have ended up being way cheaper if I would have just went with a reputable company! This company is a complete SCAM!
TAMPA, FLORIDA -- Warning- Understand the fine print before you sign. Upon returning from a cruise we were waylaid in Tampa due to a huge snowstorm that hit the East Coast in January 2016. Our original flight home on SW was scheduled for Sunday 1/24 but they canceled and couldn't reschedule us until Wednesday 1/27. Fox was the cheapest rental we could find, so we rented until Wednesday. After calling SW multiple times we were able to schedule a flight into PHL on Tuesday from Orlando.
I returned to Fox and explained our situation. Vejay at the counter originally said the drop off charge in Orlando could be as high as $300 plus the early termination fee. Early termination fee??? Essentially they wanted to, and did, charge us a fee (daily) for an early drop off plus the original daily rate that we agreed to. After considerable dickering we settled on a total charge that approximately doubled our original contracted price. Vejay said, "didn't your salesperson explain the early drop off fees"? No! We felt as if we were being held hostage by an unreasonable practice that double dipped for the agreed daily fee plus an early drop off fee.
On top of this Fox gets the car back into their inventory for re-renting. A later internet search revealed this to be a common practice at Fox. Other renters have circumvented this practice by parking the car in their customer lot and calling them on the last day of rental. If you have their roadside assistance, place keys in car, park near Fox and call roadside assistance. Best advice, however, is to rent with a more reputable company. Lesson learned, cheaper is not always better!!!
LOS ANGELES, COLORADO -- Upon arriving at LAX, we waited for 40 minutes for a shuttle to take us to the Fox location. When we got there, the line was all the way out the door in the cold and took 3 hours to get to the counter. They had 3 agents helping customers. Nobody seemed concerned at all that there was such a long wait. If you know through reservations that you have so many, wouldn't you put on more agents to handle the load? After we waited 3 hours in line, then we had to wait 30 more minutes in the garage waiting for a car to be brought. It was absolutely the worst experience ever. Will never rent from this company again. It was absolutely not worth the few dollars that we saved.
TAMPA, FLORIDA -- From the word go I knew I was in trouble. My rental was in Sept 2015. The lady at the desk admitted she does not normally work in the front. She was struggling with the paperwork and the computer. It was late, I was very tired. Had I not pre-paid I would have moved on...
Well I thought I had pre-paid, but she added on all sorts, then would not accept my CC. She eventually phoned her boss. I was ripped off big time!! To add insult to injury, today (Nov) I received an invoice for a Toll I apparently did not pay? Where was the toll both?? Toll was $1.66 I'm told, and Admin cost $16. Are they taking the Mickey?? Rip off merchant! Avoid at all costs.
MIAMI, TEXAS -- BUYER BEWARE!!! SCAMS ABOUND. You may get the lowest price but they will figure out how to hit you afterwards. 1 month after renting, I received a "toll fine" notice complete with dates and times where I was never in the area. When I requested the official toll notice from the proper authority showing the picture of the vehicle at these alleged toll stops, of course they said they could not provide them. On top of that, these unethical people try to charge you $15 per fine in addition to the 70 cent toll.
So when you add up all these false toll fines that they offer no proof of actually happening, the bill for me ended up being $270 for $13 of fake toll fines. What a scam but what else would I expect from a business out of South Florida. Ironically, the credit card I used for the car had its number stolen and used while I was in South Florida. Coincidence? Stay away from this scam business and pay a little more for a legitimate car rental agency.
MIAMI, FLORIDA -- I had an emergency trip to Miami for the death of a family member. Needed a car and Fox was really cheap. My flight arrived at MIA at 9:40 pm, I got to the Rental Car Center at 10:05 pm and had to catch their shuttle. There was no shuttle available upon arrival so I called their published number. The recording said their shuttle "runs every 10 minutes". Their shuttle arrived at 10:48 pm.
Got to their shabby rental office and they only had one clerk with one person renting and another in line. She (the agent) didn't seem to know what she was doing, it took so, so long. I finally got to her at 11:50 pm, that's almost one hour waiting for her to rent to 2 people. She was rude and inefficient. They didn't have the car I had rented so I got an upgrade to a Dodge Charger, not a bad car but I have no use for all the gas it uses. The car was dirty and smelled of cigarette smoke, I had to stop and buy some spray to get the odor out.
The returning of the car was a little better, but overall it was a really unprofessional experience. I had to wait in their rental office for the shuttle to pick me up and I heard some very angry customers complaining, what about I'm not sure but I can imagine what it was about. I've rented from Fox before at other locations and it was acceptable. The office in Miami is a disaster. The rental was cheap but in Spanish there's a cliche that says: "cheap things always turn out to be more expensive", that was so true with this experience. Beware.
FORT LAUDERDALE, FLORIDA -- We recently rented a vehicle from Fox Rental Company at the Fort Lauderdale FL location, July 2nd - July 6th. We were given a quote FOR $235.00 dollars for 5 days. When we got to the agency we were charged a whopping total $505.88. This included a 44.37 addition for a pre-paid tank of gas and an ADDITIONAL $150.00 Damage Deposit.
When I asked to speak with a supervisor a gentleman came over and after I showed him the original quote he stated they were additional charges that were not included in the original quote and I should be glad to even have a car because it was 4th of July weekend. He stated it was FOX's practice to charge a damage deposit of 150.00! We were also charged 13.00 additional dollars a day for Insurance which we had declined!
The day we turned the vehicle in there were numerous customers waiting for cars they had been promised. The Bus driver back to the airport had an ATTITUDE! Refusing to help riders get their luggage onboard then took off with people still standing up. One lady fell trying to get to her seat and he refused to stop and help. Your whole operation I am sad to say just “SUCKS”. I can assure you I will never recommend or use FOX RENTAL in the future.
PHOENIX, ARIZONA -- I rented a compact car to be picked up in Phoenix. When I picked up the car, the representative upsold us to a full sized sedan for only $4.00 a day more than the compact - a "special deal". We accepted. When we turned the car in we discovered that we had been charged for BOTH vehicles!
When I lodged a complaint with Fox I was told that they would credit my account for the overcharged amount. Instead, I was only given a $25.00 credit, which was about $100 short. I have filed a dispute with my credit card company, so the story is not over. But apparently Fox Rent a Car is not an honorable company; at least the people I have dealt with are less than honorable and honest. I would highly recommend AGAINST renting from Fox.