Beware of unexplained charges
SEATTLE, WASHINGTON -- I reserved a fox rental car through rentalcars.com and was clear on the total due upon pickup including some taxes, fees and airport concession charges. upon pick up there was a $78.00 cfc charge. this ... read full review3 Replies - Latest reply on 10/01/2012
Worst customer service imaginable
SANFRANCISCO, CALIFORNIA -- I rented a car for four days in Sanfrancisco. When I got there I realized you don't need a car to get around there. I called them and. spoke to a girl named Nellie and Mia in customer service. They both ... read full review3 Replies - Latest reply on 10/17/2012
Worst Car Rental Experience Ever
COSTA MESA, CALIFORNIA --
Worst experience EVER with a car rental company. Made arrangements through Expedia, mistakenly assuming that the influence of the large company would somehow guarantee at least adequate service.
Although ... read full review1 Replies - Latest reply on 05/14/2011
Car Rental from Hell
PHOENIX, ARIZONA -- We rented a Fox rental car at Phoenix airport and waited over a half hour for the shuttle to arrive. Every other car rental shuttle had passed us at least three times before Fox showed up.
When ... read full review6 Replies - Latest reply on 08/02/2008
Renting Under 25 Years of Age
FLORIDA -- My son was moving down from MD and he encountered problems when attempting to rent a car. He is 23, and was told since he was under 25 he had to pay an additional deposit fee of $400 which we did see ... read full review2 Replies - Latest reply on 01/22/2013
What to Expect
I have been a customer of Fox Rent A Car for almost 2 Weeks. I have run into SEVERAL unpleasant experiences!!! I am now on my 4th car and unlike Thrifty Car Rentals, when I extended my contract I am NOW ... read full review
OREGON -- My boyfriend and I rented a 2010 Toyota prius for 16 days in August/September.
1 Replies - Latest reply on 11/08/2010Add reply
we rented it from seattle and drove it all down the California coast and then left it in LA so we could fly home.
the car was clean and comfy and the price was $1000 less then any other rental company that we had priced out.
we didn't experience any car issues, and returning the car was so simple and quick.
when we researched rental companies we were perplexed because we read so many negative reviews about this company... but it is our opinion that if you are smart, read all the small print, take care of the car, and ensure you have proper insurance coverage in case anything does happen, then you will be fine.
everyone we dealt with in the seattle location and the LA location, was friendly and courteous.
no weird charges showed up on our credit card, and we would definitely rent from them again.
Worst Rental experience EVER
SALT LAKE CITY, UTAH -- In April of 2010 My friends & I went skiing in Utah. Needing a car rental we went online & found Fox. They seemed to have a 4 X 4 I needed at a reasonable cost. This was my 1st mistake. Upon arriving ... read full review5 Replies - Latest reply on 08/16/2010
Bad Communication / Poor Customer Service
SAN DIEGO, COLORADO -- I rented a vehicle from Fox rent a car is San Diego, I also rented a GPS device from them. The car rental portion was fine except for the agent at the desk had very poor communication with me about the ... read full review
SFO AIRPORT, CALIFORNIA -- A reservation made by our guests from Switzerland resulted in last minute (at airport) switch due to an outrageous change in rate. Fox Rent A Car at SFO had quoted $531 for a 20 day contract on a medium size auto, however on arrival at kiosk, the charge became $1,492. The foreign speaking agent explained that insurance would be $48/day which figures at about $14,000 per year. This is obviously why they quote low rates.
2 Replies - Latest reply on 09/13/2007Add reply
I will never use FOX and advise all to steer clear of this rip-off company. Our guests then signed a contract with Enterprise and were very pleased with service, car and staff.
Worst Rental Experience
SAN DIEGO, CALIFORNIA -- We rented a car from Fox rent a car from the san diego aiport. As others have also told you have to wait for around 30-60 mins before you get their shuttle. This shuttle took us to a creepy looking office. ... read full review7 Replies - Latest reply on 01/22/2007
SAN DIEGO, CALIFORNIA -- Rented a car from Fox car rental in San Diego.
1 Replies - Latest reply on 06/16/2006Add reply
Returned car in the same condition it was checked out. NO DAMAGE. Clerk said the windshield was damaged. Clerk insisted I fill out an accident report. I wrote on the report: No accident- No damage.
A month later I got a bill for over $600. Talking to the claim rep at Fox was a total waste of time.
Being hounded by a collection agency at this time.
BEWARE. Feel free to contact me if you too were a victim of fraud by this company.