LAS VEGAS, NEBRASKA -- We rented a car from the Las Vegas Fox Rental Car. We will NEVER go through Fox Rentals again and suggest no one else does. We were in Vegas for the weekend and decided to fly our son in for his 21st birthday. Thought it would be a fun surprise to rent a convertible Camaro for him to drive for a day. Rented the car online 4 days before we left. No problem, yet!
We waited at the Las Vegas airport for the shuttle to take us to the rental car building. Waited at least 20 minutes for the shuttle. We were taken to the rental car place where we had to take another shuttle to the actual Fox building. We got off the bus and were greeted with over an hour long wait in line. We finally got to the front and were told many people were out sick. We were ok with that and the lady at the counter was apologetic and nice. She told us we may have to wait a few minutes for the guy to pull up the car outside. We proceed outside to a small shed. No one there.
About 5 minutes later and customers waiting, a guy comes slowly up and tells everyone all the cars need to be washed and cleaned and it was going to be at least 25 more minutes. There is a huge pile up of running cars with another guy walking around them slowly checking them in while taking his smoke break. No hurry whatsoever. My husband went back inside and ask to speak to the manager. The lady who helped us came out, talk to the two guys and proceeded to walk around the lot.
After another 20 minutes, she told us that the guys were too lazy to give people their assigned cars and had given away the two Camaros that they owned. They offered us a convertible Mustang that was buried behind the huge pile of cars that still needed to be checked in. We had reserved and paid for a Camaro and had waited there for over two hours, just to be told they didn't even have the right car. In the end, we walked away with no car for our son's 21st birthday, wasted 3 hours on a Friday night and ended up having to take a taxi ($25) to get back to our original car. I repeat, NEVER go through Fox Car Rentals.
MIAMI, FLORIDA -- I had an emergency trip to Miami for the death of a family member. Needed a car and Fox was really cheap. My flight arrived at MIA at 9:40 pm, I got to the Rental Car Center at 10:05 pm and had to catch their shuttle. There was no shuttle available upon arrival so I called their published number. The recording said their shuttle "runs every 10 minutes". Their shuttle arrived at 10:48 pm.
Got to their shabby rental office and they only had one clerk with one person renting and another in line. She (the agent) didn't seem to know what she was doing, it took so, so long. I finally got to her at 11:50 pm, that's almost one hour waiting for her to rent to 2 people. She was rude and inefficient. They didn't have the car I had rented so I got an upgrade to a Dodge Charger, not a bad car but I have no use for all the gas it uses. The car was dirty and smelled of cigarette smoke, I had to stop and buy some spray to get the odor out.
The returning of the car was a little better, but overall it was a really unprofessional experience. I had to wait in their rental office for the shuttle to pick me up and I heard some very angry customers complaining, what about I'm not sure but I can imagine what it was about. I've rented from Fox before at other locations and it was acceptable. The office in Miami is a disaster. The rental was cheap but in Spanish there's a cliche that says: "cheap things always turn out to be more expensive", that was so true with this experience. Beware.
SEATTLE, WASHINGTON -- My husband and I rented a car for 1 week. We were quoted the 1-week rate, and told we need to pay a refundable $150 deposit, which we did. I mentioned at that time that we might be bringing the car back a day early. There was no response from the clerk. We did indeed bring the car back a day early. When the credit card bill came, we found that we were billed a higher rate and the $150 was not refunded.
When we called customer service, we were told that bringing the car back early was a "breach of contract" and the penalty was to forfeit the weekly rate and revert to the daily rate (which was significantly more) and the $150 was not refunded. None of this was explained to us when I had mentioned the possibility of returning the car a day early. When I asked to speak to a manager or supervisor, there was conveniently no one available.
LAS VEGAS, NEVADA -- I reserved a rental car through Expedia and was assigned Fox Rent A Car. Not knowing the company, I was unprepared for the two shuttles from the airport and 2-hour check-in line once we arrived. Then, not having the car that we reserved and had just paid for on the lot.
Our rental car was stolen, from a parking garage. Fox Rent A Car was shockingly unhelpful and unprepared, barely took any information from us and said Claims would contact us or our insurance. It's been almost a month and Fox Rent A Car will NOT RETURN my or my insurance agent's phone calls, emails, chats, etc. at all!!! Kicker - The police found the rental car at the Fox Rent A Car lot?! How is that possible if it was stolen from our parking garage and we have the key? VERY SHADY COMPANY, NO REGARD FOR CUSTOMERS.
ARIZONA -- I rented a car in Phoenix and my experience with Fox was at best mediocre. When we were checking in another dissatisfied customer said go somewhere else, that there were a lot of hidden charges. I should have listened to them. When checking back in the representative said "I emailed you your receipt." So I said I will wait for it. When it did not come through I asked for a hard copy and he said his printer was down. Well since I was not going to leave without some type of receipt he ended calling a co-worker over where he whispered something in her ear.
After receiving my receipt and leaving more than a bit confused by the charges and credits. After getting home and trying to figure it out and calling Fox Rental (which I was on hold for more that 30 minutes) he told me I would have to call a different number in the morning. I never got it resolved and honestly I don't have that much energy to fight the hidden charges. I will not use that company or go through carrentals.com again.
LAS VEGAS, NEVADA -- My son and girlfriend booked a flight from Boston to Las Vegas with CheapOair (another bad idea). Along with the reservation there was an opportunity to book a rental car with Fox (extremely inexpensive - should have been a clue!). Arrived in Vegas 3 hrs. late. Got to Fox at 1:30 a.m. They stood in line an hour, to be told their reservation was not there. He had the confirmation # and had pd. a deposit. Since the plane was late (of course that was his fault) and no one called to tell them - they told them their reservation was not valid!
There was nothing in the disclaimer saying to "Call if late or we will cancel your reservation". Last time I checked you can't make calls from the plane anyway! Extremely hard to understand anyone who answers a phone there!! I finally spoke to a manager and he apologized (big deal) but said there was nothing he could do. Lesson learned - if it sounds too good to be true, BEWARE!!! It was a very horrible experience for them when they worked so hard and deserved this trip so much. Fox Rent A Car many thumbs down!!!
PHOENIX, ARIZONA -- I rented a mid-size car on carrentals.com from Phoenix Airport. I waited in line at Fox Rent a Car for two hours. No apologies! No offers of a complimentary upgrade, just an "Can I have your name!" I was charged $385 for a three-day car rental in Phoenix and originally was quoted $122. The car that was rented was not what I was offered at the counter. I was "sold" an upgrade. I will never use this company again.
They overcharge and oversell their rental cars. I was charge twice for insurance on the car. Once from carrentals.com and again at the counter. I learned a very expensive lesson. No apologies from the customer service when I called to request my deposit be refunded. Horrible customer service at the counter and over the telephone. Never again!
MYRTLE BEACH, SOUTH CAROLINA -- I booked my rental through a 3rd party reservation company that provided me with an exact dollar amount that the car would cost upon pick up. Nothing was paid in advance. I have used this booking service in the past and had no problems with anything - great experiences. Upon arriving at Fox Rental desk, the price was 25% higher than I was quoted through the reservation company. The woman at the desk was unwilling to help in any way. Completely uncooperative.
I went back to my 3rd party reservation company and they researched the reservation and confirmed the price I should be charged. I went back to Fox via telephone later and demanded to be charged the correct amount. They would not adjust the price and have absolutely no interest in customer satisfaction. I strongly suggest NEVER using this company.
CALIFORNIA -- Fox Rent A Car was the best rental company that we used so far. The shuttle was literally there within minutes of us crossing the street from LAX airport. The ride was smooth and driver super polite. The workers at the Fox Rent A Car were honest and upfront. We received our compact car within 20 minutes of checking our reservation. So far, no complaints and differently from what I read many clients are complaining, we have had a truly good experience with them and will use them again. If something changes when we return the car we will report again.
SAN JOSE AIRPORT, CALIFORNIA -- I rented a Kia Optima on Sept. 2015. Unfortunately had a slight fender bender. I waived CDW as my credit card covered it. After 5 1/2 months I heard from Fox with a bill for $1357.00 for damages. When I spoke and questioned why I was not contacted sooner, his excuse was he could not contact me. Fox had all my info which was given at time of rental. There was never a phone message before, nor an e-mail or a written letter.
If I had been notified within 60 days after the car was turned in, my credit card insurance would have covered the damage. Instead Fox is collecting the damage cost. I feel this is a ploy used by Fox to get easy money. I would like the $100 administration fee dropped because the company was negligent in keeping in touch. Customer Services is always busy as is the claims adjuster's phone number. I do not recommend Fox.