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Car Rental from Hell
Posted by on 09/30/2005
PHOENIX, ARIZONA -- We rented a Fox rental car at Phoenix airport and waited over a half hour for the shuttle to arrive. Every other car rental shuttle had passed us at least three times before Fox showed up.

When we arrived at the little building where you pick up your car, we waited almost 45 minutes in a dirty room for two people at the counter to take care of two customers ahead of us, with a line of people waiting behind us.

When we finally got to the counter to pick up our reserved vehicle, it was apparent that there was not one available. The reservation clerk kept trying to give us "upgrades" that we didn't want. Finally we agreed to take the free upgrade he kept insisting we rent. He also told us we had to have collision insurance in Arizona, although in the past this was always covered over our own policy. However, we bought the insurance.

When we got outside and looked at the car,the front grill was loose, the bumper had a huge crack in it, and it appeared the car had clearly been in an accident. When we pointed out the loose grill, they said "Oh, that's how Dodges are", and when we pointed out the bumper, they said "Don't worry about it, you bought the collision insurance anyway". We insisted he mark down this damage on his copy before we took the car.

When we opened the door, the overpowering stink of strawberry toilet deodorizer overpowered us. They must wipe down the interiors with this garbage. When we complained we were told "All our cars smell like that". So with no apparent choice, we took the car and we were off.

An hour and a half later on the road, the smell of this chemical was so nauseating that it was hard to breathe. The car rattled and made all sorts of wind noise. We considered getting rid of it. I called customer service and got a recording. I called back and tried other extensions until we got a live human being, who said she was in California and transferred me back to the customer service recording saying to leave a number. Customer service did not return my call . It took three long days for the stench of that chemical to dissipate.

When we stopped for gas, my husband noticed that one of the tires on this car was bald and appeared to be an old junk yard tire. Not only that, it didn't even match the other three tires. The entire front bumper on this car was loose. There was also garbage on the floor in the back from the last customer. We also noticed when we filled up the car with gas, that the needle went well above where it originally was when we picked up the car, so we didn't even start out with a full tank from Fox, although we returned the car with one.

We sent an email to their customer service and got no reply. This is a real loser company. I doubt they would have shown up in an emergency. Spend the extra money and go someplace else.



     
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Posted by spiderman2 on 2005-10-01:
The part I don't understand is why you took this car in the first place. Wouldn't it have been easier to just go to another car rental place. Even if you had to rent a larger or smaller car than you wanted to, it seems that that would have been less of a hassle.
Posted by Ponie on 2005-10-01:
I'm only guessing here...price?
Posted by rhondam718732 on 2005-10-03:
FOX RENTAL? I honestly have never heard of this...lol.
Posted by Anonymous on 2005-12-04:
By the time we realized this was turning bad, we had already taken their shuttle to the rental outpost. We had killed a lot of time, had to be someplace, were hauling bags around in the heat and there was no other rental places apparent within walking distance to go to. Trust me, we are not THAT cheap! :-)
Posted by Fox free on 2007-10-31:
We too had a horrible experience with Fox. My wife and I arrived after midnight and they had one guy handling the rental. There were 2 people ahead of us and we waited over an hour before getting waited on. We had a discount coupon but the guy didn't know how to enter it into the computer. After unsuccessfully trying to get ahold of his supervisor, he said he would upgrade our rental. The upgrade was the same size vehicle that we rented. We tried going to another company, but noone else had cars available. It's no wonder why Fox is not available on Expedia or many other quality sites. To make matters worse, this was our first trip to Arizona and the clerk did not inform us about hidden camera speed traps on the freeways and we received a $165 ticket plus a $40 service charge from a third party hired by Fox. They kept our contract upon checking back in, so we cannot even verify that the small print is in the contract. NEVER RENT FROM FOX.
Posted by blah_a on 2008-08-02:
I have had very bad experience in renting the car from Fox Rental on 6/14/2008, 11am, at San Jose Airport. I mentioned 12pm as my approximate rental pickup time, and due to 30 minutes delay with Atlanta-SJC flight, me and my wife reached fox rental outside booth by 11.30pm. First of all the computers were down at that time at the main fox rental location. We ended up walking in hot sun towards the rental booth.
At the booth Mr Daniel initially told us that we have to just wait for few minutes to pick up our car since they were waiting for car returns. After waiting for 30 minutes I talked to Mr Daniel asking him to upgrade or give us another car, and he said there was no car available, so we would have to wait. We had been waiting for 30 minutes in mid noon sun by then. After another 30 minutes my wife also got pissed off (I was trying to get rental cars at other locations, but prices were exorbitant for the last minute) and other fellow passengers shared her anger. She also asked Mr Daniel why they couldn’t give us some other car. Finally we thought Mr Daniel was of no use for us, and approached Mr Francis whom we should have approached in the first place. Then Mr Francis quickly found out about our problem and asked Mr Daniel to give us any car. By the time we got our car, it was 2 pm, 2.5 hours after we were at the booth. We got a free upgrade but the ordeal was bad enough that the upgrade didn’t really matter at the end.
We just couldn’t understand how pathetic Mr Daniel was in understanding customer’s plight in broad daylight. I didn’t have any reason to rationalize his lack of professionalism.
I would never rent again with Fox rental, and this experience is shared with many of friends who were appalled at Fox employee’s pathetic service. Since they live in San Jose, they would probably be careful with Fox Rental.
If I were Francis, I would have put this Daniel guy on probation. I request you to investigate this matter.

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Fox Rent a Car is great if you are patient
Posted by Shannontmbg on 05/04/2006
SAN DIEGO, CALIFORNIA -- I just rented a car from Fox Rent a Car. If your doing any car rental comparison shopping, you should know that Fox is by far the cheapest company around. I paid $12/day compared to Hertz who charged around $50/day. According to the Better Business Bureau, Fox has about a C+ rating. So you should be careful. Most of the complaints had to do with Fox charging customers for pre-existing damage to the vehicle. Here is my experience.

I reserved my car on Fox's website and printed out their 10% off coupon. At the San Diego airport, the shuttle came promptly and dropped us off at the Fox location. The service was very slow. They only had one person at the counter, who obviously did not want to be there. I waited in line for an hour to get help. The vehicle I got was in pretty good condition, except for a few scratches on the side of the car. Fox does not have anyone that brings you to the car and inspects it with you, like other companies have. So I had to flag down one of the mechanics to sign a paper about the damage. I took some pictures of the damage, just in case there were any problems later. The car ran fine and I dropped it off at Fox's at the LAX airport. The dropoff was quick and painless.

If you don't mind poor customer service and waiting in line for an hour or two, then this is a good choice. I probably saved about $100 and it only cost me an extra hour of waiting in line. Fox isn't as scary as some would make it out to be, but the huge savings made it worth going through the small hassles. Just make sure to document all of the damage on the car so you won't have a horror story to tell on this website.
     
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Posted by RobDFW on 2006-05-20:
Finally someone who realizes that you get what you pay for! So many people expect Avis serive at Fox prices, and then demand a free car when they have to wait, or the car is not a Mercedes.
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You Have to Read this to Believe It
Posted by I'm Done With Fox Forever on 05/06/2011
SAN DIEGO, CALIFORNIA -- Below you will find a letter I sent to the President of Fox Rent a Car, Mike Jaberi, more than 24 hours ago.

My letter describes our experience with his company in agonizing detail. I am posting this because I have not heard back from ANYONE at "Slimy Like a Fox Rent A Car".

I know it's lengthy and I apologize for that. I needed to make sure it was all detailed. I hope this helps you. In hindsight, spending the extra money with a reputable company would have been very wise. After all, you get what you pay for.

As an aside. In my "after the fact" research on Fox - as I was trying to recover from buyer's remorse - I found that Mr. Jaberi and his senior managers were sued in 2006. In a nut shell, they installed GPS tracking devices in vehicles. In the small print - each customer who traveled out of California and three surrounding states would be assessed a $50.00 fee and $.35 per mile penalty for going out of the area (despite the fact that they paid for unlimited mileage.) Nearly every customer was charged and fees averaged $400 per customer - more than the cost of the rental. The People of the State of California sued and won. What dirt bags.

-----------------------------------------------------------------------
May 5, 2011

Dear Mr. Jaberi,

I am bringing the following information to your attention as a courtesy before I "tweet", blog, review, etc. my experience with your company.

I reserved a car with your company to be picked up after 11:00 pm on April 16, 2011 in San Diego and returned April 26, 2011 in Los Angeles.

On April 16 our flight from Buffalo, NY to San Diego was seriously delayed. I phoned your customer service center twice - once at 1:00 pm (est) and once at 5:00 pm (est) to inform your representative that our flight was delayed and we would not be picking the car up on time. Each time I asked whether or not I needed to provide my reservation number and name. Each time I was told "no" that our reservation would be held until 9:00 am (pacific time) the next day - April 17.

On April 17 we finally arrived in San Diego and made our way to your rental office. The customer service representative told us that our reservation had been canceled. When I told him I called and tried to change it, he said he was very sorry but he was currently "sold out".

My husband and I spent the next 30 minutes negotiating with him. Amazingly, he said he could free up a Jeep Wrangler and figure something out for the poor slob who would be his next customer (he didn't use those words but it was clear.) However, it would cost us an additional $50.00 per day. For obvious reasons we were not happy with this arrangement. When we objected, his next offer was to "figure something else out" and agreed to give it to us for an additional $20.00 per day.

I don't know if you ever spent nearly 36 hours in airports with two teenage girls but I can tell you at that point I was willing to accept this arrangement. My husband was not. I spoke with my husband and assured him that I would contact your customer service office after the trip. (The calls I made to your office were stored in my cell phone.) I was sure that I could recoup the difference after I spoke with someone in customer service.

When I mentioned these details, your agent interrupted and agreed, at last, to give us the Jeep Wrangler at the same price we were supposed to pay for a full size car - a base rate of $166.24 for the week - despite the fact that our trip was one day shorter than when I reserved the car. Having no knowledge of what was to come, I let that go.

We hesitated on the Wrangler, only because we were doing a lot of driving - up and down the coast and we were concerned about the gas mileage. Your agent assured us the Wrangler did as well as a full size car - 25 miles to the gallon and we would love it. He also explained your pre-paid gas policy. Pre-pay one tank of gas at your rate - $.30 a gallon less than the going rate and bring the car back with an empty tank.

Off we went.

The first mis-statement was that the Wrangler gets 25 miles to the gallon. Absolutely not. We drove from San Diego to Sequoia National Park and then down to Los Angeles. The best we did was about 18 miles/gallon.

We returned the car in Los Angeles on April 26 and our total cost ended up at $443.33 - a significant difference than what we expected.

Looking at the details I had two concerns - the extra day we paid for and the prepaid tank of gas.

We were charged $4.20 per gallon and paid $94.50. This means we were charged for a 22 gallon tank. So, I did what any concerned consumer would do. I completed the feedback form your team sent me on April 28. I did not hear back. I waited about a week and called your customer service office. The woman I spoke with spent about 15 minutes telling me that the gas price ($4.20) and the tank size (22.5) added to $94.50. I patiently tried to explain to her that "I KNEW THAT" but I also knew that a Wrangler has an 18.6 gallon tank and the highest gas prices in Los Angeles (according to the US Dept of Energy) topped in at $4.38 per gallon. You do the math.

When this woman didn't budge, I asked to speak with the Customer Service Manager. I was transferred directly in to his voice mail. I left a message explaining my problem. I waited two days and I did not hear back. I called again today (at 11:45 AM eastern time) and asked to speak with the customer service manager. The woman I spoke with told me he was on another line and would call me as soon as possible.

Now, it is 1:32 PM eastern time. That must have been one long phone call. This brings me to you.

I find this entire experience unacceptable and I pray you do as well. I can be reached by phone or email. My phone number is XXX-XXX-XXXX. My original reservation number was XXXX-XXXXX. If I don't hear from you I will assume that you agree with your customer service team.

Thank you for your time.
     
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Posted by trmn8r on 2011-05-06:
The Wrangler is and always has been a gas hog. You'd think such a stubby vehicle would do better, but perhaps it suffers from poor aerodynamics.

Those gas policies are a scam, in my opinion. I still fill my car up before returning it.

A very key detail I see missing is the time that you arrived on April 17. Did you arrive before 9am? Seems to me your chief complaint is being stuck with the gas hog Wrangler, assuming you arrived before 9.
Posted by I'm Done With Fox Forever on 2011-05-09:
Hi TRMN8R;

Yes, we did arrive before 9:00 AM. Thank you for mentioning that. We arrived at their San Diego location at 7:30 AM.

You're right about the gas scam. Live and learn.

My chief complaint is that no one at FOX cares about their customers. It infuriates me!
Posted by Journey01 on 2013-07-30:
Always check reviews when the price is over-the-top competitive... and I was thinking about renting a car from them in my up-coming trip to Las Vegas. NOT?!!
Posted by Frequent traveler on 2013-12-12:
Do Not rent from this company.....EVER! I have given them a chance 3 different times and have yet to have a positive experience. No one seems to care for the customer.
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Do Not Rent From This Company Ever!!!!!!!!!
Posted by Jotis121 on 02/25/2011
I so wish I had been smart to read some reviews from booking a car with them!!! NEGATIVE STARS NEEDED!!!!!

The Customer Service here is HORRIBLE!!!! We were staying in Escondido (40 miles north of San Deigo) when we started having trouble with our car the 2nd day we had it. Found out that the suspension was going out. We called to find out what to do and were told WE would have to pay for a tow truck to come pick up THIER car and tow it back to San Diego at our full expense!!
When we complained and asked to speak to a manager the next day (we drove the car back and took a full day of our vacation to do this) we were told she was "too busy" to talk to us.
We called the corporate office and they were SO RUDE!!!! How they can get away with treating their customers this way is beyond me.

Plus the first car was totally dirty, had other people's belongings/trash left in the car, and I had to point out the car seat we rented from them for our 2 year old was BROKEN!!!!!
DO NOT, I REPEAT, DO NOT RENT FROM THIS COMPANY EVER unless you want to be treated like crap!!!!!!
     
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Posted by Alain on 2011-02-27:
Go to http://www.ag.ca.gov/consumers/content/faqs_foxcarrental.php
You're not the first person to have problems with Fox. You'll also find a 'contact us' section on this page that will allow you to file a complaint with the California Attorney Generals Office. Looks like they are familiar with Fox.
Posted by vernon dariso on 2011-07-12:
BEING IN THE MILITARY, I HAVE RENTED COUNTLESS CARS THROUGH MY 30 YEAR CAREER AND I MUST SAY WITHOUT A DOUBT THAT MY EXPERIENCE AT FOX RENT A CAR SAN DIEGO WAS MY WORST EVER. I WISH I HAD READ ALL OF THE COMPLAINTS ABOUT THIS COMPANY BEFORE I ENTRUSTED MY BUSINESS WITH THEM. I NEW I WAS IN TROUBLE WHEN I HAD TO REQUEST FOR THE VAN THAT I WAS RENTING BE WASHED IT WAS FILTY DIRTY INSIDE AND OUT AND THEY TRIED TO GIVE IT TO ME. THE AGENT INSISTED THAT IT HAD BEEN WASHED BEFORE. I FEEL THAT I AM WASTING MY TIME NOW BUT I WANT TO EXPRESS MY THOUGHTS. WHEN DRIVING THE VAN, IT DROVE LIKE IT WAS GOING TO FALL APART. I TRIED TO CALL THE NUMBER ON THE CONTRACT AND NO ANSWER SO I JUST DEALT WITH IT. WHEN I TURNED THE VAN IN, THE AGENT INSISTED THAT THE SYSTEM WORKS WHEN ESSENCE THE SYSTEM IS BROKEN. THE STRAW THAT BROKE THE CAMELS CAME AFTER IT TURNED IN THE VEHICLE. MY RELATIVES LEFT ME A CASH DONATION IN THE VAN AND TRIED TO SURPRISE ME NOT KNOWING THAT I WAS TURNING THE VAN IN EARLY THE NEXT MORNING BEFORE I WOULD NOTICE THE GIFT OR BEFORE THEY COULD TALK TO ME TO TELL ME ABOUT IT AFTET THEY REACHED THE EAST COAST. UNFORTUNATELY I TURNED IN THE VAN WITHOUT KNOWING THERE WAS CASH LEFT FOR ME. ALMOST IMMEDIDATELY AFTER FINDING OUT, I TRIED FOR NUMEROUS HOURS TO CONTACT FOX SAN DIEGO WITH NO AVAIL. I CALLED THE LOST AND FOUND AND LEFT A MESSAGE. THEIR RECORDING SAYS THEY WILL FOLLOW UP WITHIN 24 HRS. NOT TRUE!!! TODAY 7 DAYS LATER I HAVE NOT RECEIVED A CALL. FINALLY I TALKED TO A GENTLEMAN AT FOX SAN DIEGO AND HE SAID HE WOULD CHECK IN THE VAN. HE CALLED ME BACK AND SAID HE DID NOT SEE THE CASH IN THE VAN BUT NOTED THAT HE WOULD LEAVE A NOTE FOR LOST AND FOUND TO CALL ME THE NEXT DAY (WED). I DID NOT RECIEVE THAT CALL SO I VISITED THE OFFICE ON THUR MORNING AND MET WITH THE MANAGER AND EXPLAINED MY STORY TO HER. SHE TOOK MY NUMBER AND SAID THAT SHE WOULD FOLLOW UP WITH ME AFTER CHECKING THE SECURITY CAMERAS AND SHE GAVE ME HER EXT. THIS IS TUES AND I STILL HAVE NOT HEARD FROM HER. I TRIED TO CALL HER AND OF COURSE I COULD NOT THROUGH TO HER. I KNOW THAT CASH IS HARD TO RETRIEVE AND I WOULD 100% BETTER AND WOULD GLADLY CALL MY FAMILY IN FL IF I WOULD RECIEVE SOME FEEDBACK ON MY SITUATION. I FEEL THAT THE COMPANY IS UNPROFESSIONAL AND VERY INEXPERIENCED WITH ZERO CUSTOMER SERVICE TRAINING. I KNOW THAT MY POST WILL NOT RECEIVE ANY FEEDBACK NOR WILL IT DETER FUTURE CUSTOMERS BECAUSE CUSTOMERS LIKE MYSELF DO NOT VISIT SUCH SITES UNTIL THEY HAVE LEFT AT THE ALTER BY COMPANIES SUCH AS FOX RENT A CAR SAN DIEGO. WORDS CAN NOT EXPRESS HOW DISAPPOINTED I AM IN HOW I WAS TREATED BY THIS COMPANY. MAY BE I HAVE SPOILED BY THE GREAT CUSTOMER SERVICE I WITNESS DURING MY 3 YEAR TOUR IN JAPAN RECENTLY. THE VEHICLE WOULD HAVE BEEN CLEANED, THEY WOULD HAVE FOLLOWED, AND THE CASH WOULD HAVE BEEN RETURNED. I UNDERSTAND THAT WE LIVE IN A SOCIETY WHERE $200 MAKES A HUGE DIFFERENCE IN A PERSONS LIFE BUT FOX SHOULD INSTILL SOME MORALE VALUES IN ITS EMPLOYEES. I WOULD BE WRITING A DIFFERENT RESPONSE ON THIS SITE IF I HAD GOTTEN A CALL SAYING THE MY CASH WAS IN THE OFFICE AND TO COME BY AND PICK IT UP. I AM GOING TO COPY THIS POST AND POST IT ON AS MANY SITES AS I CAN JUST HOPING THAT AT LEAST ONE CUSTOMER WILL READ IT BEFORE RENTING A VEHICLE FROM THIS COMPANY. NEEDLESS TO SAY I WAS NOT HAPPY. IF THERE WERE A STAR RATING, I WOULD GIVE A 1/2 SINCE THE A/C DID WORK. HOW ABOUT UPGRADING TO SAT RADIO FOX. COME ON WE ARE ALMOST IN 2012. GET WITH YOUR COMPETION. I WILL STOP NOW.
Posted by Journey01 on 2013-07-30:
This is one potential customer that after reading yours, and similar reviews, have decided NOT to do business with Fox Car Rental. My business is worth more than the money their employee took from you. Hope this is even things up!
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StarStarEmpty StarEmpty StarEmpty Star
Look Elsewhere
Posted by Pesky143 on 10/10/2012
LAS VEGAS, NEVADA -- I rented a compact car from Fox Rent a Car in Las Vegas last week. The price was $16.00 cheaper than any other car rental in Las Vegas. But there is a catch. In Vegas, you take a 7 minute shuttle bus ride to the car rental center. There, they have numerous car rental agencies to pick up your vehicle. However, Fox is not located here. You have to take a second shuttle bus ride of about 10 minutes to the Fox Rental Center located about three miles south of Mandalay Bay on Las Vegas Blvd. South. Here is the catch. For some reason, they charge you $1.50 per day for the use of the second shuttle service. For one week, it is $10.50. So someone renting for a weekend would pay $3.00 while someone renting for two weeks would be paying an additional $21.00 to use the same shuttle bus back to the first car rental center. This is spelled out in the car rental agreement but as Jerry Seinfeld said, "Have you seen that agreement? It's like the Declaration of Independence!" So between the extra $10.50 plus the few bucks that you have to tip the second shuttle bus driver for putting your luggage on the bus each way, it would be cheaper and quicker to rent a vehicle from the first car rental center if you can get it within $15-20 of the Fox price. I say quicker because I was on line for almost 75 minutes waiting to pick up my car. It was so bad that when I was finally first on line, the tenth man in line offered my $30 to switch places. I couldn't wait another hour.

The reservation agent was very nice and the return portion of the journey was quicker only because I dropped my wife off at the airport with the luggage first and then returned the car. Like I said, if you can get a price within $15-20 of the Fox price go with the other company if they are located at the main car rental center location which I believe is on Gillespie Street. It will save you time and aggravation.
     
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Beware of Fox Car Rental
Posted by Jdlandryohio on 08/26/2010
PHOENIX, ARIZONA -- My wife and I visited Scottsdale, Arizona for our first time this August 14-21, 2010 and we decided to try out Fox as they were the only ones with a decent rate on Jeeps (thinking we would need one). We got to the airport and went to their counter. We gave them our credit card (AMEX) which we keep a low limit on so we don't go overboard, and it was rejected. The reason was they were trying to place the full fee-$432 or something like that PLUS a deposit of $250 on it ... something their website said they didn't do (from their site - Major credit cards: Valid drivers license and credit card must be in the same name. Credit card must have available funds of $150.00 or estimated amount of rental charges whichever is greater. At time of rental credit card funds will be taken as a deposit against rental charges.) ... What? So I tried giving them my debit card ... from their website (Debit cards: Debit card only accepted at time of rental when presented with the return flight segment of a round trip airline ticket. Return segment can be presented in the form of the actual ticket or an electronic ticket. At time of rental the counter representative will take a copy of the presented document and attach to the original rental document retained at the location. Valid drivers license and debit card must be in the same name. Debit card must have available funds of $250.00 plus total estimated rental charges.) ... they never ever asked me for my return ticket. They just told me they didn't take debit cards. And this all happened AFTER I had turned down their insurances offers for any damages.

So ... be warned. I will NEVER EVER try them again. I went o Avis and used my debit card with no problems. I got a AWD Hyundai Sante Fe which worked great. They didn't request ANY deposit and I only had to pay the rental fee. Also, it was only about $40 more for the car.

God Bless Avis.

I am posting this wherever I can.

Jim and Melinda Landry, Ohio
     
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Posted by Anonymous on 2010-08-26:
Most all rental companies charge deposits on credit cards, I think its weird they wouldnt allow you to use your debit card.
Posted by Weedwhacked on 2010-08-26:
I'm almost 100% sure that Avis did charge you a deposit using your debit card. All car rental places do that. They're not going to risk giving you a car without knowing a certain amount on your debit card.
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Fox Rent A Car - San Diego - Bait and switch
Posted by Mdhalljr on 09/18/2009
SAN DIEGO, CALIFORNIA -- I rented a Jeep from Fox Rent A Car in San Diego, at the location near the airport. I was excited to get a car from them, as they are one of the only car rental agencies you can rent a Jeep from. I rented the Jeep on Tuesday September 15.

The Jeep ran well, gas consumption was very minimal, the inside plastic windows were very scratched up and hard to see out of, but I was willing to sacrifice that for getting to drive something other than a PT Cruiser.

On Friday the 18th, as I was crossing over the bridge from Coronado island, back to the city, the Jeep began to shake violently. I could barely hold the wheel and control the vehicle and I thought we were going to veer into oncoming traffic to the left where our merge lane ended. There was a blue mustang behind me about 2-3 car lengths apart. When the jeep started shaking, the car pulled back what looked to be 7-10 car lengths as I guess it became apparent from that driver something bad was happening. I was able to pull over at the next exit and immediately decided to take it back to the rental place. Before I arrived I pulled out my contract to call the place to let them know what was going on, and I looked at the price at the bottom of the piece of paper, and the price has a different estimate from what I and my friend remember signing. I thought they had given me a carbon, but this was clearly another copy that didn't have either of our signatures on it.

After we got to the agency, we described our incident with the shaking, and then brought up the price difference. We were told that the original paperwork we signed was "shipped" to LA for filing. I demanded that they then locate it and fax it. The gentleman then explained that we agreed to return it in empty and that was the additional fee. I explained to him that we in no way signed anything that was going to allow him to charge me $371 up from the original contract we signed at $300. After much back and forth, and promising to get a manager, lo and behold, out pops the original contract that we had singed, with the original $300 agreement. I demanded a copy in which they refused and the manager then explained that the extra $71 was for them to refill the car. Before I even pulled away from the agency on the day I picked up the car, I clearly asked the attendant helping us that we were in no way obligated to fill up the tank, or return it on full. He insisted that they have their own gas pumps and it's cheaper for them to do it, that we didn't have to worry about putting gas in the vehicle. I've rented cars from several vendors over the years and knew it sounded fishy.

After much arguing with the manager, he asked why we hadn't brought the vehicle in earlier. I had to explain to him several times that the shaking incident JUST HAPPENED no more than 15 minutes before our arrival. He then asked how much gas was in the car now, which was still a quarter full. He explained that he would have to charge us $3 a gallon to fill it back up, then get us into another car. I explained to him that there was no way I was paying for gas in a car that I was not happy with, was a danger to their customers, and that the bait-n-switch pricing was leaving a very bad taste in my mouth. Then I asked him how it could possibly cost and extra $70 to fill up a jeep regardless? I can take it down the street and fill it up for less than $40. The manager then again asked why we didn't bring it in earlier again! It was such a run around. He then proceeded to tell me he didn't believe anything I has said about the jeep, and that we were just trying to get a free tank of gas out of the deal. He then told me and my friend to get out. He refused to help us.

I could go on and on about this incident, but I've never ever been asked to leave a place of business or been called a liar, especially over a vehicle that could potentially kill someone. We did end up with another vehicle after we called the corporation and spoke to a representative there. We spent two hours outside of a place that refused to deal with us over a tank of gas. The replacement vehicle was a Chrysler 300 and has keyless remote entry, which already doesn't work. The attendants are friendly, but please be aware and double check your paperwork before you leave the place.
     
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Posted by Anonymous on 2009-09-18:
They make you initial in places and tell you its for something else. That's how they got you to initial the gas option. They know not everyone reads the contract until its too late. That's how the agents pad their commissions.

This is in no way a bait and switch, they just scammed you into initialing for their gas option.
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Unethical Business Practice
Posted by Chico1 on 11/24/2007
SAN JUAN -- The information below corresponds to rental car reservations made through Cheap Tickets on October 17, 2006.

At this moment I just want to make everyone aware that Fox Rental A Car in Puerto Rico does business in a dishonest and unethical manner.

We arrived in San Juan on Dec. 25, 2006 at around 2:30 PM. We immediately called Fox to let them know we have arrived but nobody answered the phone, so we proceed to the pick up zone outside the terminal and waited until 4:00 PM with continuous unsuccessful attempts to contact Fox personnel to pick us up.

As we were standing there waiting on Christmas Day, we were told by other local rental car companies and was later confirmed, that Fox had sold out at higher rates the cars that had been reserved for other customers. In addition to us there were many other families at the terminal making new transportation arrangements thanks
to Fox lack of concerns for its customers.

Later on the same day at 6:00 PM, after I've made my own arrangements to get out of the airport I called once again. This time I was able to talked to Mr. Hector Velez, a Fox employee who confirmed all I have written above.

Fox Rent A Car in Puerto Rico is not to be trusted. The experience with Fox in P. Rico was less than rewarding.

I have rented cars with Fox before and never had such an unpleasant experience. The manager of Fox in Puerto Rico should be ashamed of himself, and learn to threat his/her customer with respect.

If you have reservations with Fox for these Holidays, make sure you have some back-up....
     
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Posted by jktshff1 on 2007-11-24:
You are actually posting something that happened an year ago???
Never use a 3rd party for reservations
Posted by Principissa on 2007-11-24:
Why did you wait a year to post this? Next time you rent a car go straight to the rental company itself. All the two companies will do is pass the buck back and forth if a mistake happens.
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Avoid Fox! They will try and cheat and steal your money!
Posted by Tpete on 10/08/2004
SAN FRANCISCO, CALIFORNIA -- Was told the car was in perfect condition when I rented, but it had lots of paint damage. When I returned the car a Fox employee immediately went to a tiny ding, saying I would have to pay. Of all the pre-existing damage, why he choose to blame the ding on me, I don't know. I took photos, said I didn't do it, and that I wouldn’t pay.
My insurance company received a faxed photo of the car that was too dark to see anything, and when they said the photo was no good they were told Fox didn’t have any photos. Fox also sent an invoice for a replacement panel. When we contacted the dealer where the panel was purchased, the dealer said it was returned to them! Luckily, I had photos. When my insurance company saw the photos with no noticeable damage they were astonished that Fox was claiming damages of $1600.
I was hounded by their lawyers and a collection agency. The letters finally stopped when I told them to “cease and desist,” and that I would sue them if they touched my credit rating. I would love to go to court against a company that has no photos of any damage, and says they installed a part that was actually returned for a refund. Strangely enough, they never took me to court.
     
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Posted by Truth on 2004-10-15:
I always hate rentals for that reason. Because they have a person that says aahhhhh! Don't worry about little stuff when your looking it over and then when you turn it in, they have some bozo go over it like C.S.I.
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Poor Service / No Emergency Assistance
Posted by Krypto on 07/27/2004
PHOENIX, ARIZONA -- I rented a car from Fox Rent a Car for a trip to Tucson, Arizona in July 2004. The pick-up location was the Airport at Phoenix, Arizona. My son and I waited over 45 minutes for the shuttle to arrive at the Phoenix Airport. Other Rental Car shuttles passed us numerous times at regular intervals. I tried to call the Fox Rental Company three times during this period, but each time I was connected with an automated message service that. When I indicated that I would like to talk to an agent, the phone rang continuously.No one ever answered the phone. After the shuttle finally arrived, the office check out went pretty smoothly. The main problem came three days later.
The ignition switch in my rental car locked up after the first gasoline refill. By this, I mean the key would not turn at all. I tried everything, but it would not move. I called the 1-800 number for emergency assistance, but an automated machine answered again. I was unable to get a real person on the line for help. I did reach the local office, but they could only tell me to contact the emergency assistance office. Luckily, the key finally turned after over 30 minutes of working with it. 12 hours later, this problem happened again. Unfortunately, it was now just after midnight, and I was alone. I tried the emergency assist number again. No one would answer the phone. After working with the key for over an hour, I gave up and walked back to my hotel. I left the car in the lot of a gas station where I had stopped. The next morning I walked back to the store and worked about 15 minutes at turning the ignition key. The key finally turned again, and I drove back to my hotel room. After a call to the local Phoenix Office, a Corporate Representative called me back in about an hour. The female representative that I spoke with was very rude. She was arrogant and talked to me like she was a lawyer trying to avoid liability. After a short discussion, she told me to drive the car 100 miles back to Tucson and exchange it for another vehicle. She explained that the vehicle was now running, and I should not turn it off again until I return to the Rental Office. Well, I needed a dependable car to catch my flight the next morning, so I was in no position to argue with this woman. I drove to Phoenix and exchanged the car. I was then able to complete my business after returning to Tucson.
Please note that the car I originally rented did not have a steering lock mechanism in it. I discovered this while turning the steering wheel to hopefully unlock the ignition switch. This leads me to believe that the car had been rebuilt in the past, or was a repaired vehicle from an extensive collision damage. This is probably (I am guessing) why the car had the problem with the ignition switch. Still, I was insulted that the company offered me no concession for my time or fuel expenses in returning this defective vehicle 100 miles to the Phoenix Office. In fact, I was treated rudely by the corporate representative.
If you should rent from Fox Rent a Car (and I strongly recommend against it) make sure you get a vehicle that is not a rebuilt car, make sure you stay close to the office you rent from, and remember that their roadside assistance phone number does not exist. Spend $10 more and deal with a reputable company that treats its customers with respect and courtesy.
     
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Posted by butcher on 2004-11-17:
I had dealt with Fox in Phoenix last year. The shuttle was a long wait I agree. When I got there I dealt with Quantez Miller. He was a great help to me. Fast and very courteous to me. He gave me info on the area, where to go and what to do. I will ask for him next time I need a car in Phoenix.
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