Overcharged, Baited and Switched, No Response to Complaint. AVOID FOX
TAMPA, FLORIDA -- First: I rented a Luxury 4 door car like a Chrysler 300. The agreed upon fee would be $229 plus tax for a week's rental.
Upon arrival at the Tampa, FL Fox location, I was told "We don't have any luxury car available!" I expressed my surprise and dissatisfaction. "You'll just have to rent the Kia SUV," I was told. "For another $20/day!". I told the agent that Fox should not charge me any more, since this is what was agreed upon in my rental. "The boss will never allow that," I was told.
The agent left the area, and then returned, saying, "I can't believe it. The boss has agreed to let you have the KIA SUV at the same price!!"
They brought this little car around for us. I think it would fit in the back of my GMC Yukon XL at home!! All of this took an hour!!
Somehow, my three bags were stuffed into the small luggage space in the back, and a fourth bag placed into the back seat. The leg room for me, the driver, was marginal. I should have refused this car. But after the hour delay, and my desire to get on with our trip, I accepted this Kia SOUL "SUV".
I asked where do I call if there is a problem with the car. "We don't have road side service, unless you pay (something like) $21/day." I declined. I have never heard of a car rental company which charges for roadside help. I was repeatedly asked to purchase damage insurance and loss of use insurance. I explained that my own car insurance would cover the same, and my credit card would, too. The agent said that was unlikely.
(He was wrong!)
I was badgered to buy the tank of gas, "at a cheap rate,", but declined. I was warned that if I didn't bring the car back with the fuel full, I'd be charged over $6/gallon.
After one hour in this Kia vehicle, driving with my knees bent up in front of me....absolutely inadequate leg room for me...I had to have my wife do the driving for the rest of the week. One reason I rent luxury vehicles is for the leg room, as I am very tall.
When I returned the car, my receipt noted that any gas needed would have been charged to me at $5.21/gal.. But the tank was full.
When I called with my complaints, I was told the Fox could offer me a $35 refund....BECAUSE THE RENTAL COST OF THE KIA SUV WAS $35/WEEK LOWER THAN A LUXURY SEDAN!!!!!. So this was no refund for customer satisfaction!!! This was a refund which should have been applied at the Tampa location...I should have been notified of this at the time of the rental!!
So, considering all of these problems, I told the agent that I think FOX should refund me $100 off this rental. And the $35/week refund should be in addition!!
I was told to send an email detailing my complaints and I would get a response within a few days. Two weeks later, NO RESPONSE!. Tried to call Customer Service several times, and the call always fails after about a 10 second wait for Customer Service.
What a cheesy, crappy, unprofessional company! Burned once, but never again!!
I recommend that YOU SHOULDN'T TRUST A FOX!!!!!!!!!!!!