SEATTLE, WASHINGTON -- Traveled to Seattle to visit nearby Harstine Island. Needed a car to drive the ~2 hours to the Island. When we arrived at the rental car complex at about 11:30am the Fox car rental desk had a line with about 30 people waiting to get a car. None of the other car rental vendors had a line. They had sufficient staff, available cars and efficient process to move people through quickly.
After waiting about an hour to get to the counter and could finally begin the paperwork we were told that a "unit" (car) was not ready and to step aside for a few minutes so they could help other customers. I watched as 5 or 6 customers received a car but only after paying $150 upgrade. I had pre-paid the rental at a locked-in price (small economy car) of which they had run out so I guess they were going to make me wait until one was returned.
When I asked the attendant if a car was ready after having waited an additional 20 minutes as he helped other customers he told me his manager wouldn't "release" a car. The attendant next to him laughed and said "Fighting over cars for customers, huh". This seemed to upset the attendant working with me so he walked over to the manager and asked again if she would "release a car". She escorted him back behind a partition where I could hear a spirited conversation take place. This same scene played out several times over the next 15 minutes until they finally gave me a free upgrade on a car to get me out of there.
The attendant that helped me, to his credit, really tried to get me a car but his manager would not allow it as she wanted to reserve the cars for the customers she was helping. The entire experience was so unprofessional. I'll NEVER use Fox Car rental again. I'll pay considerably more for a Hertz or Avis to avoid the disaster that is Fox Car rental.
SAN FRANCISCO, CALIFORNIA -- I booked a rental via carbooking.com. I explicitly ordered a Jeep Cherokee so I could use the standard 4-wheel drive. I ordered a booking now ahead of time, thus putting full payment down. I go to pick up my SUV at the SFO rental place. They inform me that no Jeep Cherokee are available even though I explicitly ordered the car paying full price ahead of time. They then inform me that the available options are a RAV4 or a Jeep Patriot, neither of which are 4-wheel drive.
I ask why my reserved SUV is not available. The man helping me was very nice but he was unable to answer my question. Instead he tells me his manager says that if I want the car that I thought I ordered, I had to pay an upcharge of TWICE what I paid originally. I was basically extorted money for Fox's lack of car supply. Either they didn't have the car they promised me or they knowingly mislead me on their listing.
I ended up having to pay the money for a Dodge Durango (full size -- way bigger than I needed) because of lack of other options. I am so angry and disappointed by the switcheroo Fox did and vow never to use this rental company again. I also intend to write multiple negative reviews and inform my work and acquaintances never to use this rental service under any circumstances. In short, prepaid for specific car, wasn't available, gave underqualified substitutes, forced ridiculous pay increase to get what was originally advertised. Please do better than screwing people over.
DENVER INTERNATIONAL, COLORADO -- I will never rent with Fox Rent A Car ever again. The service was horrendous, the car was unsafe, and there were many deceptive fees. At Denver International, I waited 30 minutes to be picked up from the terminal. When I got remote office there was a line of 15 or so people waiting so consequently I waited about two hours to get my car. Then, outside in the parking lot, I then waited another 15 minutes till they brought the car out. When I left, there was a line of 25 people. At no time did I get an apology. This must be business as usual.
The car, though a 2015 Volkswagen Jetta, was dangerous to drive. The brakes did not respond till they were depressed almost halfway then they were hyper sensitive and jerked. The car had no torque and I had to floor the accelerator. That's not an exaggeration. I've never floored a car before and I usually drive a 2001 Honda Civic. Highway on ramps were a challenge. I told the attendant when I returned the car, but it looked like it was going to be ignored and the car was going right back out.
Additionally, there were so many hidden fees. I expected the $30 gas fee to return the tank less than full, and took that option for convenience although it should cost half that with that car size. They charge an additional rental fee by the hour. The most obscene though was a $15 per incident fee on toll fees. It costed me an additional $75 on a $18 worth of toll fees as the airport is near a toll road so inevitably GPS will route you that way. Horrible, just terrible, so bad.
SEATTLE, WASHINGTON -- My husband and I rented a car for 1 week. We were quoted the 1-week rate, and told we need to pay a refundable $150 deposit, which we did. I mentioned at that time that we might be bringing the car back a day early. There was no response from the clerk. We did indeed bring the car back a day early. When the credit card bill came, we found that we were billed a higher rate and the $150 was not refunded.
When we called customer service, we were told that bringing the car back early was a "breach of contract" and the penalty was to forfeit the weekly rate and revert to the daily rate (which was significantly more) and the $150 was not refunded. None of this was explained to us when I had mentioned the possibility of returning the car a day early. When I asked to speak to a manager or supervisor, there was conveniently no one available.
LAS VEGAS, NEVADA -- I reserved a rental car through Expedia and was assigned Fox Rent A Car. Not knowing the company, I was unprepared for the two shuttles from the airport and 2-hour check-in line once we arrived. Then, not having the car that we reserved and had just paid for on the lot.
Our rental car was stolen, from a parking garage. Fox Rent A Car was shockingly unhelpful and unprepared, barely took any information from us and said Claims would contact us or our insurance. It's been almost a month and Fox Rent A Car will NOT RETURN my or my insurance agent's phone calls, emails, chats, etc. at all!!! Kicker - The police found the rental car at the Fox Rent A Car lot?! How is that possible if it was stolen from our parking garage and we have the key? VERY SHADY COMPANY, NO REGARD FOR CUSTOMERS.
ARIZONA -- I rented a car in Phoenix and my experience with Fox was at best mediocre. When we were checking in another dissatisfied customer said go somewhere else, that there were a lot of hidden charges. I should have listened to them. When checking back in the representative said "I emailed you your receipt." So I said I will wait for it. When it did not come through I asked for a hard copy and he said his printer was down. Well since I was not going to leave without some type of receipt he ended calling a co-worker over where he whispered something in her ear.
After receiving my receipt and leaving more than a bit confused by the charges and credits. After getting home and trying to figure it out and calling Fox Rental (which I was on hold for more that 30 minutes) he told me I would have to call a different number in the morning. I never got it resolved and honestly I don't have that much energy to fight the hidden charges. I will not use that company or go through carrentals.com again.
FORT LAUDERDALE-HOLLYWOOD, FLORIDA -- Before signing the rental contract make sure you read and understand all the added fees which can bring your total bill up to $100+ more than you would expect and what your reservation was confirmed for. I was told these extra fees are for unlimited turnpike tolls...
After disputing the charge I was refunded $90 - Later I was sent a bill for $5.38 of tolls for using the Florida Turnpike and charge $60 for processing fees (This is outrageous and clearly a scam)... Check in to pick up the car. Lasted about 45 minutes after a 15 minutes bus ride from the airport since the rental check in counter is not located at the airport but rather about 10 to 12 miles towards Fort Lauderdale. Not a good experience. As usual it doesn't pay to go for the cheapest.
ORLANDO, FLORIDA -- Worst car rental experience ever. Used Priceline to make reservation for a car rental. It's Fox Rent a Car. I was given a cost of $200, but when I got to Orlando the price was drastically much more than that. Total came out to $600 including a $150 deposit which I'm still waiting for.
The shuttle was over an hour late to arrive at airport. Once we arrived to counter we waiting for over an hour with only one agent working. She let everyone know that they let the other agent off just 10 minutes prior because no one was there. Bad business. I'm sure they knew how many reservations were still pending for that time of night. Because of their lack of looking ahead we, the customers, paid the price by spending our time standing. I will never use their services nor recommend them to anyone. Horrible experience.
PHOENIX, ARIZONA -- Tried Fox Rent A Car for the first time. Price seemed great but Phoenix counter service was horrible. Wife had booked and had debit card instead of credit card as she forgot it. They wanted to do credit check. Not a problem with us but for some reason Equifax rejected even though our credit is excellent. So said I would be glad to register under my license as I had credit card. Counter agent just canceled reservation and said we would have to start from scratch on-line. No willingness to help modify the reservation. Horrible attitude.
I told my wife in front of her this is the reason they have so many one star ratings on-line. Will never attempt to rent from again and hope they go out of business soon. So much different from the next place we went to which was excellent and helpful. The counter agent there said he hears about Fox all the time on rebooking.
FORT LAUDERDALE, FLORIDA -- Rented a car from Fox through rentalcars.com. Our flight to Fort Lauderdale was delayed because of a snowstorm and we got to FLL three hours later. After the two different shuttle buses to get to the Fox office lugging our luggage and our golf bag up and down buses and crossing streets, we found out that they have canceled our reservations because we were three hours late. After long negotiations they agreed to give us three different contracts of one month each to replace our old three month contract.
They did not honor the rate we had for our old contract and wanted to charge an extra $900 for the second driver. The people at the counter were extremely rude, condescending and considered that they were doing us a great favor in letting us have a car. It took more than an hour to get the car which is in extremely poor shape and has no options whatsoever. DO NOT DO BUSINESS WITH THIS COMPANY!!! It is worth it to pay a little bit more and deal with a company that honors its contracts and has a better quality of customer service.