SEATTLE, WASHINGTON -- Traveled to Seattle to visit nearby Harstine Island. Needed a car to drive the ~2 hours to the Island. When we arrived at the rental car complex at about 11:30am the Fox car rental desk had a line with about 30 people waiting to get a car. None of the other car rental vendors had a line. They had sufficient staff, available cars and efficient process to move people through quickly.
After waiting about an hour to get to the counter and could finally begin the paperwork we were told that a "unit" (car) was not ready and to step aside for a few minutes so they could help other customers. I watched as 5 or 6 customers received a car but only after paying $150 upgrade. I had pre-paid the rental at a locked-in price (small economy car) of which they had run out so I guess they were going to make me wait until one was returned.
When I asked the attendant if a car was ready after having waited an additional 20 minutes as he helped other customers he told me his manager wouldn't "release" a car. The attendant next to him laughed and said "Fighting over cars for customers, huh". This seemed to upset the attendant working with me so he walked over to the manager and asked again if she would "release a car". She escorted him back behind a partition where I could hear a spirited conversation take place. This same scene played out several times over the next 15 minutes until they finally gave me a free upgrade on a car to get me out of there.
The attendant that helped me, to his credit, really tried to get me a car but his manager would not allow it as she wanted to reserve the cars for the customers she was helping. The entire experience was so unprofessional. I'll NEVER use Fox Car rental again. I'll pay considerably more for a Hertz or Avis to avoid the disaster that is Fox Car rental.
SAN FRANCISCO, CALIFORNIA -- I booked a rental via carbooking.com. I explicitly ordered a Jeep Cherokee so I could use the standard 4-wheel drive. I ordered a booking now ahead of time, thus putting full payment down. I go to pick up my SUV at the SFO rental place. They inform me that no Jeep Cherokee are available even though I explicitly ordered the car paying full price ahead of time. They then inform me that the available options are a RAV4 or a Jeep Patriot, neither of which are 4-wheel drive.
I ask why my reserved SUV is not available. The man helping me was very nice but he was unable to answer my question. Instead he tells me his manager says that if I want the car that I thought I ordered, I had to pay an upcharge of TWICE what I paid originally. I was basically extorted money for Fox's lack of car supply. Either they didn't have the car they promised me or they knowingly mislead me on their listing.
I ended up having to pay the money for a Dodge Durango (full size -- way bigger than I needed) because of lack of other options. I am so angry and disappointed by the switcheroo Fox did and vow never to use this rental company again. I also intend to write multiple negative reviews and inform my work and acquaintances never to use this rental service under any circumstances. In short, prepaid for specific car, wasn't available, gave underqualified substitutes, forced ridiculous pay increase to get what was originally advertised. Please do better than screwing people over.
DENVER INTERNATIONAL, COLORADO -- I will never rent with Fox Rent A Car ever again. The service was horrendous, the car was unsafe, and there were many deceptive fees. At Denver International, I waited 30 minutes to be picked up from the terminal. When I got remote office there was a line of 15 or so people waiting so consequently I waited about two hours to get my car. Then, outside in the parking lot, I then waited another 15 minutes till they brought the car out. When I left, there was a line of 25 people. At no time did I get an apology. This must be business as usual.
The car, though a 2015 Volkswagen Jetta, was dangerous to drive. The brakes did not respond till they were depressed almost halfway then they were hyper sensitive and jerked. The car had no torque and I had to floor the accelerator. That's not an exaggeration. I've never floored a car before and I usually drive a 2001 Honda Civic. Highway on ramps were a challenge. I told the attendant when I returned the car, but it looked like it was going to be ignored and the car was going right back out.
Additionally, there were so many hidden fees. I expected the $30 gas fee to return the tank less than full, and took that option for convenience although it should cost half that with that car size. They charge an additional rental fee by the hour. The most obscene though was a $15 per incident fee on toll fees. It costed me an additional $75 on a $18 worth of toll fees as the airport is near a toll road so inevitably GPS will route you that way. Horrible, just terrible, so bad.
SAN DIEGO, CALIFORNIA -- July 2017 - I took my elderly mother to San Diego for vacation. When we walked in to confirm the reservation, the representative was quite rude. Made it clear she was annoyed. During the process, she must have checked her Facebook 10 times! She was so unengaged that several times I had to say ok I'm ready for the next screen.
We get outside to get the car and the man that checks you out says the car isn't clean so he's having someone bring one down. I promise you we waited almost an hour! Mind you the lady he asked to bring the car down for us brought at last three cars but never brought down the mid-size SUV I reserved! I spoke to the manager that was in the booth and he made it clear he didn't care! I warn you, DO NOT RENT FROM THEM! Take heed to the messages left here.
MESA, ARIZONA -- Booked the 2 door Dodge Coupe online and at the time of pick up I asked for 4 door instead. The lady tried to charge me $150 extra to give 4 door car. I did not want to pay extra so I decided to keep 2 door. Later, they never had 2 door available. They gave me 4 door for the same price. It was sad. Lady tried to charge extra money knowingly that they have 4 door. Also, they took $150 deposit but refunded $140.76 only. I thought probably it was some toll. Now they are billing me $7.50 toll plus another $15 administrative fee. They just want to steal your money somehow.
TAMPA, FLORIDA -- We booked a car at a price of $685 but when we tried to collect it the price had gone up to $1600 plus they wanted to charge me 680 dollars for extra insurance (basic). They told us that the price quoted was without any insurance so we had to pay $2280. So we said we did not want to car and suddenly the price came down to $1200... Unbelievable! We still did not want the car and returned to the airport (Tampa). We went to Thrifty car hire and got the same deal with an upgraded car for $720 (28 days). AVOID FOX car hire like the plague. They are CON MEN.
LAS VEGAS NEVADA, ILLINOIS -- I have made the mistake before and thought I would try Fox car rental in Las Vegas one more time. I pre-paid a month earlier and reserved a Mustang convertible. Upon checking in after I already explain to the desk clerk, "I am not going to take all of the extras that you always try to force everybody to buy so let's just cut to the chase and finish renting me my car."
I already also explained that I had written a formal letter to corporate complaining about the clerk and next to him and she was extremely rude and trying to force you to buy additional insurance and wrote it in huge letters across the contract refuse to take insurance just to intimidate me. Rock story short, my cure heard about was not available and they put me in a substitute car which should've crashed. Have the money but refused to give me a refund for the difference.
SAN DIEGO -- Back on Dec 18, 2016 I reserved a premium car. On May 13, 2017 I arrived at San Diego to pick up my car and was told all they had for me was a Toyota Corolla, or a Sonata. My husband is 6'4. Go figure. The same date I ordered the car I paid for a navigation system. We were going to Mexico. The navigation system keys only 3/4 works. So we were screwed again. The car was so filthy with dried chocolate on the seats, filthy floors front and back, you could write your name on the dash, windshield, and car itself.
I look 5 days later at my rental agreement that Jerry ** filled out and gave me all folded up. He forged my signature 3 times on the contract. I even ask the lady that we returned the car to look at my driver's license and passport if that looked anywhere close to my signature. The answer was no it doesn't. The little SB needed to go to jail for forging my signature. Don't ever rent from FOX. This place needs to be put out of business for their poor practices.
FORT LAUDERDALE-HOLLYWOOD, FLORIDA -- Before signing the rental contract make sure you read and understand all the added fees which can bring your total bill up to $100+ more than you would expect and what your reservation was confirmed for. I was told these extra fees are for unlimited turnpike tolls...
After disputing the charge I was refunded $90 - Later I was sent a bill for $5.38 of tolls for using the Florida Turnpike and charge $60 for processing fees (This is outrageous and clearly a scam)... Check in to pick up the car. Lasted about 45 minutes after a 15 minutes bus ride from the airport since the rental check in counter is not located at the airport but rather about 10 to 12 miles towards Fort Lauderdale. Not a good experience. As usual it doesn't pay to go for the cheapest.
ORLANDO, FLORIDA -- Worst car rental experience ever. Used Priceline to make reservation for a car rental. It's Fox Rent a Car. I was given a cost of $200, but when I got to Orlando the price was drastically much more than that. Total came out to $600 including a $150 deposit which I'm still waiting for.
The shuttle was over an hour late to arrive at airport. Once we arrived to counter we waiting for over an hour with only one agent working. She let everyone know that they let the other agent off just 10 minutes prior because no one was there. Bad business. I'm sure they knew how many reservations were still pending for that time of night. Because of their lack of looking ahead we, the customers, paid the price by spending our time standing. I will never use their services nor recommend them to anyone. Horrible experience.