SAN DIEGO, CALIFORNIA -- Upon checking out I noticed that they over charged me. Clerk told me that I chose road side assistance. I told him that I did not he than said that I did and he had my initials on the box so I believed him and he ran my card. Later while waiting for shuttle I found my contract and it had no initials on the road side assistance. So I went back in to talk to the clerk, he then told me that transaction was closed and only a manager could fix the error but he was not there that day. Seams like a scam to me, In the end I paid as much for their car as the more reputable car rental company. ( by the way car had no power windows power locks, cruse control I kept forgetting to lock every door every time the kids got out fortune nothing was stolen. Road side assistance was only $20.00 so I would rather write this complaint then Argue with manager (watch out)Just the attitude of the people behind the counter was very disturbing
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San Francisco Fox Rental Car
Posted by texancustomer on 2007-09-07
SAN FRANCISCO, CALIFORNIA -- Our rental car broke down and instead of giving us the OK to leave the car and take a cab to the airport, we were told to wait for a new replacement car. The replacement was promised in two hours, but it took over four hours to reach us. We missed our flight and were forced to stay overnight for the next flight out. Fox did not bother to reimburse for the overnight stay or the change fees on our tickets. To this day, we still call the location and the manager remains unavailable and will not return our calls. This was the worst experience I've had with the quality of the rental car and the customer service to remedy the situation.