OLD SAYBROOK, CONNECTICUT -- My Niece's visitation was Feb. 14, 2013 at Forest Lawn in Covina Hills, CA. I instructed Fromyouflowers.com to deliver the white rose casket spray in time for the visitation at 5:00 P.M. on the 14th. On the 13th, I decided I'd better call them and make sure everything was on track. It was only after I called them that they told me they were delivering the flowers on the 15th for the funeral. When I asked them why not the 14th as I asked, they said the funeral home at Forest Lawn had told them they could not deliver on that day. I actually drove to the funeral home to find out what was amiss. They found it was a fluke in their system and assured me everything was fixed.
On the 14th at 5 pm my family and I arrived to find a plain casket with no flowers. I spend 20 minutes waiting for Fromyouflowers.com to respond and was told they refused the flowers again. After a back and forth tussle with the funeral home and fromyouflowers.com, the flowers were finally delivered. They actually had the temerity to mention that it was "Valentine's Day" and that the florist might not be able to deliver on such short notice. For their part, Forest Lawn responded by having their own florists immediately make a lovely spray of flowers with no cost to me. Foryouflowers.com, on the other hand, seemed bent on finding excuses for their failure.
I wrote them a letter and a supervisor called me. I explained what had transpired and his first response was that I had been called. That was a lie and a bad start for them. After that, it went downhill. As I tried to explain, he talked over me and I had to keep saying "hello" before he shut up and let me get a word in edgewise. The conversation didn't last long because all he wanted to do was find excuses for their lack of good service. If I'd heard a "we're sorry" for your inconvenience or something like that, I'd have been somewhat satisfied. But I never heard those words.
MAINE -- I'm not usually one to write reviews, but as I am currently sitting in Afghanistan with some extra time on my hands AND this happens to have irritated me to the point where I cannot sleep this seemed like something I should review. Being in the military I am used to missing holidays, birthdays, and most any other important event, but the one thing I rely on is that I can always send flowers so that they know I am thinking of them. It was my cousin's 21st birthday today. She's a wonderful young woman who has been through a lot in her short lifetime and I was very unhappy to not be there for it, so I sent flowers. A very pretty arrangement called "Red & Pink Floral Margarita."
Now I should mention my cousin lives in Maine. So, understandably I had expected the arrangement to differ in flower selection due to the seasonal nature of flowers. But the arrangement that showed up was so bad, so substandard to what I had ordered that it makes me sick. Cheap flowers and you can tell the florist put no effort at all into the arrangement. Cheap flowers in a big cheap vase. No, margarita vase even.
Now, if the "florist" in that area cannot provide a product similar to what is paid for online then it would be safe to assume either 1.) It wouldn't be offered so people wouldn't be paying $50 dollars for something that cannot be provided or 2.) The person would be contacted and arrangements for an equal value floral arrangement could be made or 3.) Reimbursement. Nope. They delivered a cheap product on an important birthday for an unreasonable price, nowhere close to what had been ordered.
I actually have pictures of what I ordered versus what was delivered, and if this site let me post them I would. This was from www.fromyouflowers.com. I was actually so disappointed in her receiving these flowers that I repurchased and expedited some from www.1800flowers.com.
I am completely disappointed with what they delivered today! When I placed the order I saw the note on the order saying that they might have to substitute and I called your customer service twice before I placed the order. The first person I spoke to said that it was possible that they may have to substitute the wire mesh for a different color but that would be only change. The second person said that he checked and I would definitely get something that looked very similar in size and presentation. According to the description of the remarkable roses it was to be 36 inches high, 20 inches wide, and 12 inches deep. What was delivered was a simple round vase.
The only reason I ordered this is because of the presentation. It was so much different than anything I have ever seen and I wanted something more than just flowers in a vase. Which is what they delivered a vase of roses. If that is what I wanted I could have gotten it for less than 100$ from Proflowers.com. I went with From You Flowers because I was told of good things from a co-worker who used them. When I called their customer service department I was told there are a lot of unhappy people today and there was nothing you can do for me. I called twice and got the same answer.
I will never order through them again as I don't feel as though they even made an attempt to deliver what I ordered. I understand that this is a very busy day for them and I can understand that there may be a need to substitute a white vase for a red one. However the product you delivered is not even close to what you depicted in size or presentation. How does the service I received meet their specifications of 100% satisfaction? I am not even 50% satisfied and was told "Too bad. Nothing we can do". What I got was 0% satisfaction.
"100% Satisfaction Guaranteed - From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you."
OLD SAYBROOK, CONNECTICUT -- March 1, 2011 - DO NOT ORDER FLOWERS FROM THEM. I ordered SYMPATHY flowers for a co-worker whose husband died of cancer from her our Division. The flowers were never delivered and I NEVER received a phone call to let me know that those flowers were not delivered. This made me and my co-workers appear unconcerned for such a great loss to her and family. The only way we found out about flowers not being delivered was because someone asked her about them. NOBODY from From You Flowers contacted me. The flower order was replaced in the city where plenty of florists are available and again they did not deliver.
The manager that I spoke with ** from From You Flowers was rude and was not sympathetic towards the situation. That company is unreliable and has ZERO customer services skills. If the co-worker was never asked about her delivery From You Flowers would have kept the money and never would have delivered the flowers. This is a scam and fraud. Do not send a love one flowers from this company - you may lose your money and hope in customer service.
The flowers were ordered on FEBRUARY 11, 2011 today is March 1, 2011. It is still unresolved, they promise SAME DAY DELIVERY. This company is a scam, unreliable and I had the worst experience with them so not waste your time and money.
I placed my order on Friday the 11th for an order to be delivered today 02/14, there was an option to pay additional money for the order to be delivered by 12 (Noon); I paid the additional money expecting it to be delivered. I call at 1 pm wondering why the flowers had not arrived and what I was told is that they could refund the amount paid for faster delivery. I told the lady to refund it and that they are being delivered to a school there is not much time to get there. Now it is 4pm and still no flowers. I called again and requested a refund.
The Mr asked why I wanted a refund, I told him "Because the flowers were not delivered on time". He said "We don't guarantee delivery any time on Valentine's day". (It was acknowledged earlier that they do.) I brought it to his attention but he ignored. Said he would have to contact the florist and make sure they were not delivered and once they are safe back at the florist then they will see about a refund. Will never use them again.
OLD SAYBROOK, CONNECTICUT -- I ordered from Flowersforyou.com for the first time on 9-30-10 for a friend's funeral. I ordered what I thought was a nice arrangement in a vase and I upgraded to the deluxe to make sure I got a better than average arrangement. I spent around 60.00. I was so embarrassed when I got to the funeral home for the visiting that evening and there sat my flowers in a "vase" that was the size of a soda can; it was pitiful. It looked like something I would pay 19.99 (maybe) for in the grocery store. I will never use this company again.
96738, HAWAII -- WARNING DO NOT USE THEM! I ordered flowers and balloons for the owner's Birthday of our company on 5/11 @ 8:23 am, which lives in Hawaii. I stated to the agent that I needed it be delivered on 5/11 no later than 3 pm. At 1:23 pm I call Fromyouflowers.com and inquired about my delivery. The gentleman said it did not go out yet because the vendor that they use did not get it yet. I asked for the vendor's number which he refuse to give me. He stated that he would send the order again to the vendor.
At 2:20 pm I called again inquiry about my order and was told that the delivery will not make it today and that they could have it deliver on 5/12 and said they were sorry and that they would give me a $10.00 upgrade. I expressed how disappointed I was being that the Birthday was 5/11 and not 5/12. She apologize and said they would get it out on 5/12. I received a call from them this morning stating that the vendor did not have the orchids that I wanted and they would be able to fulfill my order next week. I expressed that I was not happy at all about their services and disappointed that this was a special day for the owner. All they could tell me that they were sorry.
I stated that I will never recommend anyone to use their services and that they were a rip off and big disappointment. I will report them to the Better Business Bureau and tell everyone not to use them. I will see how long it will take them to credit my credit card. Lousy service - I highly recommend you not use them!
Anyone who plans on getting flowers for a dear one should avoid this merchant! On May 6, I fill up an order online to deliver flowers to my mother on May 9, a day before mother's day and the order neither arrived on May 9 or 10. I had it delivered a day earlier for fear of this kind of situation and still they fail to deliver! I called customer service about 9 times that day and they say a different story each time I call. They promised to deliver the flowers within 2 hours. After I talked to them and until 8 pm of May 10 I was calling them to demand an explanation why it has not been delivered and the customer service always have "high demand/high volume" as excuse.
One of them even said that the latest would be Tuesday, May 12. Great! And one of them even told my husband that we were lucky we are only paying 50 bucks! They were not apologetic at all! I wish I could have read reviews about them before I ordered. And to think that our company endorses them! And because it has become so frustrating and to avoid further dealings with them, I cancelled my order. They were simply horrible!
I ordered a bouquet for my bed ridden aunt's birthday two weeks in advance. This company did not deliver the flowers by 3 pm on her birthday when I spoke with my aunt. I then called the company to remind someone to deliver the flowers. The person on the line promised to email me when the flowers were delivered. I got no email. When I next called I was promised that the flowers would be delivered the next day and I would get a call from the company when that happened. I called the next day and the flowers were delivered a day after her birthday but From You Flowers never took the initiative to contact me as promised.
TEXAS -- I mistakenly ordered a spray for a funeral that we weren't able to make out of town, from Fromyouflowers.com. I didn't get the details until Sunday morning. Ordered the flowers online - for guaranteed same day delivery. They were ordered by 9 am - well before the 2 pm cut off for same day. They verify by zip code if they can do it. I got a call at 2:30 pm that day - saying they couldn't make the delivery. Unbelievable - so now I can't make any arrangements with any florist because it is after 2 pm. So now - we have nothing to offer our condolences to a long time family friend, to a funeral we cannot make.