Frontier Yahoo E-Mail Stinks
WILMINGTON, OHIO -- Customer service told me they switched the e-mail and combined with Yahoo to increase profit. He said so many people search Yahoo from the Frontier e-mail home page it only made sense to profit from that. ... read full review4 Replies - Latest reply on 07/20/2013
Frontier Mastercard - Barclays Bank
WILMINGTON DELAWARE -- I went through the Denver airport and was suckered into getting a Frontier Mastercard for a free trip anywhere if I signed up. Not only is it next to impossible to redeem the free ticket, because there ... read full review2 Replies - Latest reply on 04/04/2012
I recently cancelled a ticket and was told I had a year to use the credit. When I recently called to use my $1100+ credit I was told another $100 is required up front to use my credit and I could only use $500+ which was my tickets value and not the value I purchased for my son. Many other airlines charge a $100 change fee but will be happy to take it from the credit or monies already paid and allow the full value for the credit card holder not traveler. However Frontier who has been sitting on my money for five months until I finally can use it tells me to give them $100 to use my portion of the credit.
2 Replies - Latest reply on 05/26/2008Add reply
This cannot be legal! I want my money back please frontier.
IDAHO -- On a calling plan that was fine until this year. Frontier started billing me late fees on my calling plan, they said they could not give me an exact monthly bill because taxes change month to month. They said the only way to correct this was to let them do their auto deduction from my bank. Well this was a flat lie. They personally changed the taxes a bit to gain a late fee.
I complained two months ago to the FCC about this practice. My phone bill is suppose to be set at a certain price every month for unlimited long distance.
Frontier knows I live in a rural area with no cell phone service. They stared this scam this year, before this my bill was set for the same amount every month.
COOKEVILLE, TENNESSEE -- We have had phone service from Frontier in Cookeville, Tn. for last 6 years and most of the time after a heavy rain the line gets loud static so it is nearly impossible to hear anyone. I put in a Magic Jack on my computer which I love (no more long distance charges and it becomes my backup line after it rains).Service techs out so many times I have lost count. Some have said part of line needs to be replaced but they don't want to do it probably because of cost issue. Most customer service reps. unhelpful at the least and sometimes just unpleasant. Now DSL goes out when it rains as well as regular line with static so now I really have a problem. They say they can't fix line unless it is acting up when service tech is here but they always send them after 1-2 days and line working when tech finally gets here. Would suggest you find out who provides phone service in area you plan to move to because I will NEVER again move into area serviced by Frontier!!!! Add reply
NEW YORK -- This has been a nightmare since the first time they called me to switch to them!! I purchased a bundle from them. After the Dish was hooked-up they lost my work order. Start all over again. New price.. MORE. Did not show up for install of phone or internet..Called customer service. New price..More I told them I wanted out of agreemen To get out of agreement it would be $420.00 early ter. of the Dish. Excalation Dept. said they would help me. New price...MORE. Would not call me back to help me. Their Personal Call Attendent Dept. refuses to return my phone calls even thought they told me to call them after I received my first bill. I made two calls with no reply. This is the worse service I have ever had in 40 yrs. of doing business. Frontier phone does what they want and they don't care if you like it or not..they have you locked into an aggrement that will cost you a fortune to get out of.1 Replies - Latest reply on 05/06/2012Add reply
We notified Frontier that as of March 12th of this year we are canceling
both internat and phone service with them going to another carrier. We
had the other provider hook up as of the 13th of March.
As ... read full review1 Replies - Latest reply on 09/03/2011
WILMINGTON, DELAWARE -- I have been a customer of the Frontier Airlines MasterCard for several years. Two months ago, they sent me a new card, telling me that they have upgraded my card from the Platinum to the World card. Only one problem - the card won't work! I have called them numerous times, and they have now sent me SEVEN cards - none of them work! When I call in, they just tell me that it shows approved on their end. But the purchase won't go through! They say since it works on their side, there is nothing they can do! I fly Frontier a lot, and like that I can accrue miles on the card. But I am frustrated beyond all belief.3 Replies - Latest reply on 07/16/2010Add reply
Worse experience ever
The best way to describe this is to share the letter I sent them!
June 26, 2009
Frontier Airlines, Inc
7001 Tower Road
Denver, CO 80249-7312
Attn: Customer Relations
Today ... read full review4 Replies - Latest reply on 06/28/2009
FORT WAYNE, INDIANA -- A door to door Frontier representative offered to reduce our bill. She did by getting rid of half of the TV stations we watch! Calls to Frontier techs transferred me to billing. After a half an hour, the employee said he got it straightened out "but needed to have his supervisor" OK it. Nothing changed. Another call to another billing person, promising to resolve the problem with his supervisors OK. Nothing happened. Calls to the 1st employee's extension went unanswered. Another call, another employee who supposedly hand carried the order to a technician to fix the problem. The technician "wasn't in, but they will get the order in the morning."
I am about ready to drive to the Frontier office and ask for the head honcho who has ignored all requests for a signature so this can get resolved.
KEYSER, WEST VIRGINIA -- Frontier is one of those companies that know you have no allternatives and they take advantage of it. We started 3 years ago and things went downhill from day one. The internet service BARELY scratches 1.5 Mb and that's on a high note. A high note that is like a legendary once in a lifetime note. The regular speed is so low going with one of those unidentified connections you pick up is faster and they refuse to admit they even have a problem.
The service end fee is ungodly and its not worth it. If you have ANY bloody alternatives then take them. Stay away from this company.
Frontier is the WORST company to deal with for residential. I have worked there. Their employees are pushed to make sales, NOT customer service...its a sad sad state and I DONT blame the customers for being ticked off.. Add reply
Horrible Customer Service - BEWARE
DENVER, COLORADO -- To begin, this is my first experience with Frontier Airlines. About 6-weeks ago I purchased an airline ticket for my Wife and I to fly to my cousin's wedding. 7-days prior to our flight, my Grandfather ... read full review