FORT WAYNE, INDIANA -- A door to door Frontier representative offered to reduce our bill. She did by getting rid of half of the TV stations we watch! Calls to Frontier techs transferred me to billing. After a half an hour, the employee said he got it straightened out "but needed to have his supervisor" OK it. Nothing changed. Another call to another billing person, promising to resolve the problem with his supervisors OK. Nothing happened. Calls to the 1st employee's extension went unanswered. Another call, another employee who supposedly hand carried the order to a technician to fix the problem. The technician "wasn't in, but they will get the order in the morning."
I am about ready to drive to the Frontier office and ask for the head honcho who has ignored all requests for a signature so this can get resolved.
KEYSER, WEST VIRGINIA -- Frontier is one of those companies that know you have no allternatives and they take advantage of it. We started 3 years ago and things went downhill from day one. The internet service BARELY scratches 1.5 Mb and that's on a high note. A high note that is like a legendary once in a lifetime note. The regular speed is so low going with one of those unidentified connections you pick up is faster and they refuse to admit they even have a problem.
The service end fee is ungodly and its not worth it. If you have ANY bloody alternatives then take them. Stay away from this company.
Frontier is the WORST company to deal with for residential. I have worked there. Their employees are pushed to make sales, NOT customer service...its a sad sad state and I DONT blame the customers for being ticked off.. Add reply
IDAHO -- On a calling plan that was fine until this year. Frontier started billing me late fees on my calling plan, they said they could not give me an exact monthly bill because taxes change month to month. They said the only way to correct this was to let them do their auto deduction from my bank. Well this was a flat lie. They personally changed the taxes a bit to gain a late fee.
I complained two months ago to the FCC about this practice. My phone bill is suppose to be set at a certain price every month for unlimited long distance.
Frontier knows I live in a rural area with no cell phone service. They stared this scam this year, before this my bill was set for the same amount every month.
Horrible Customer Service - BEWARE
DENVER, COLORADO -- To begin, this is my first experience with Frontier Airlines. About 6-weeks ago I purchased an airline ticket for my Wife and I to fly to my cousin's wedding. 7-days prior to our flight, my Grandfather ... read full review
My phone goes out every time it rains. This time it's been out 2 days called this morning they said. It's scheduled for Tue that's 5 day's out !!! You can't make believe it takes that long. They wonder why people switch to other providers. 1 Replies - Latest reply on 10/21/2012Add reply
OWOSSO, MICHIGAN -- Set appointment time for installation no show/ no call. After being on ignore for several minutes, transferred numerous times. Then was told had to call different number. When we got a hold of them, we were told we were set up for self install and a box was mailed to us. We received no box. And why would they have set a time with us for if we were doing it ourselves???
1 Replies - Latest reply on 09/28/2012Add reply
Had to argue with them to get someone out to self install. Then he came with a lousy attitude towards us. Next salesmen from Frontier came to house to sell us internet. We told them we already had it, they said they could beat the rate. We spent over an hour with them while they made calls. Now our bill is higher than it was originally. No explanation.
JEDDO, MICHIGAN -- I am so fed up with this company. They have not sent me a bill in 4 months. I have to contact them every month and see how much my bill is. They have lost 2 checks I mailed out to pay the phone bill. I have been forced to issue a stop payment twice. I have contacted them dozens of times about this problem, But it is the same CRAP every month. I am now coming to the conclusion, That this is the most frustrating phone company I have ever dealt with. We have had problems with our internet blacking out also. They tell us our bill has been lowered, And I find out it is actually raised. I am going to dump this company, As soon as I find an alternative.1 Replies - Latest reply on 09/10/2012Add reply
COOKEVILLE, TENNESSEE -- We have had phone service from Frontier in Cookeville, Tn. for last 6 years and most of the time after a heavy rain the line gets loud static so it is nearly impossible to hear anyone. I put in a Magic Jack on my computer which I love (no more long distance charges and it becomes my backup line after it rains).Service techs out so many times I have lost count. Some have said part of line needs to be replaced but they don't want to do it probably because of cost issue. Most customer service reps. unhelpful at the least and sometimes just unpleasant. Now DSL goes out when it rains as well as regular line with static so now I really have a problem. They say they can't fix line unless it is acting up when service tech is here but they always send them after 1-2 days and line working when tech finally gets here. Would suggest you find out who provides phone service in area you plan to move to because I will NEVER again move into area serviced by Frontier!!!! Add reply
DON'T GO WITH FRONTIER. THEY WILL CHEAT YOUR MONEY. I signed up with them for one year contract but in reality they put me in a 2 years contract with I didn't know so when I deactivate my service with them they charged me early termination fee $320. Stay away from them. Add reply
Frontier Yahoo E-Mail Stinks
WILMINGTON, OHIO -- Customer service told me they switched the e-mail and combined with Yahoo to increase profit. He said so many people search Yahoo from the Frontier e-mail home page it only made sense to profit from that. ... read full review4 Replies - Latest reply on 07/20/2013
NEW YORK -- This has been a nightmare since the first time they called me to switch to them!! I purchased a bundle from them. After the Dish was hooked-up they lost my work order. Start all over again. New price.. MORE. Did not show up for install of phone or internet..Called customer service. New price..More I told them I wanted out of agreemen To get out of agreement it would be $420.00 early ter. of the Dish. Excalation Dept. said they would help me. New price...MORE. Would not call me back to help me. Their Personal Call Attendent Dept. refuses to return my phone calls even thought they told me to call them after I received my first bill. I made two calls with no reply. This is the worse service I have ever had in 40 yrs. of doing business. Frontier phone does what they want and they don't care if you like it or not..they have you locked into an aggrement that will cost you a fortune to get out of.1 Replies - Latest reply on 05/06/2012Add reply
Thanks but no thanks
SEATTLE, WASHINGTON -- I will never fly with them again... My flight was supposed to leave from Sea-Tac at 6:15 am on a Saturday morning, boy was I in for a long day. First we sat on the plane at the gate for an hour. We were ... read full review2 Replies - Latest reply on 03/28/2012
I am a victim of double and triple billing. My bill from $375.00 per month is now around $1200.00 after switching. One customer service clerk does not know what the other is doing. They manipulate the bills. They are a big company and thus think that they can get away with fraud by blackmailing the consumer. This company is a nightmare. I would not recommend them to any one. 2 Replies - Latest reply on 11/22/2011Add reply
Frontier is an awful company. They do not care how they treat people. First they were suppose to install a phone line. I was told again and again they would be out. Stayed home all day and waited for them. They never showed and they never called. I called in and I was told they would come the next day. I waited and no one called or came. I called again and I was told they would be out sometime over the next four days and I would just have to stay home in case they came. I have called and talk to them over and over. No help. I asked for an address or phone where I could contact someone higher up and was told they do not give out that information. They are rude and don't care how they treat you. I had to deal with Frontier four years ago and was treat badly then too. Their DSL is slow and does not work half the time. Stay away from them if you can.1 Replies - Latest reply on 09/10/2011Add reply
We notified Frontier that as of March 12th of this year we are canceling
both internat and phone service with them going to another carrier. We
had the other provider hook up as of the 13th of March.
As ... read full review1 Replies - Latest reply on 09/03/2011