FORT WORTH, TEXAS -- Absolutely horrible customer service and horrible company. I canceled my account on Jan 10th. I was never sent a final bill nor a notice that it was going to collections and just found out it hit my credit. I called customer service - sat on hold for almost 15 minutes before I spoke to a lady that then spent over 5 minutes trying to located my account. Asked for her to explain the charge that hit my credit, she was unable to. She put me on hold to speak with the collection department. Was on hold for 4 minutes and 31 seconds for her to come back on the phone and give me a dollar number that was not even the same that was sent to my credit.
I asked for her to explain what that amount was and she said she didn't know. That was just the amount they gave her. Asked her if I could speak to someone else or someone in the collection department. Sat on hold for 11 minutes and 4 seconds and then the call dropped! If you can't tell me what I am being charged for then NO you can't send it to collections and then report to my credit. I need a final bill or a collection bill showing exactly what this outrageous charge is for because it is not the amount that was owed when I closed the account out!
CABAZON, CALIFORNIA -- On July 7, 2017, I contacted Frontier customer service in response to a call concerning payment of my account which was delinquent because my credit card account was changed due to being compromised. I called to correct the problem and I updated my account by making current payment and future payments through my checking account. I received a confirmation number for the payment which I gave to the customer service person. However, my account was still passed to the delinquency department after my bank showed that Frontier had received payment that same day.
Although, I gave the agent the confirmation number, the agent told me today (in a disrespectful manner), Thursday, July 13, 2017, that the payment had not been received and would not show as being payed for another 5 to 7 days. As a result my service was disconnected. This is the worst business organization that I have ever had contact with.
For 12 days I have not had wifi or phone. When I call I get told to unplug the phone line. I get told a technician will come the next day. I reschedule appointments, no one comes. I call them, replay over and over. Finally someone tells me the truth, their main cable is damaged and 142 households in my area have the same problem. When I call them I still get told to unplug the phone. I am a 83 year old woman living alone and need a phone. My cell phone works only outside my house standing in the street and I maxed out my data calling Frontier. Now I sit in the cold outside the public library. Yesterday I contacted Spectrum, awaiting their technician next week.
NORWALK, TEXAS -- Used to be Verizon customer with an additional line for $9.99. They were supposed to honor contract but charge me more for slower speed. I always pay in full early. Charging me twice for same additional line on a phantom 2nd bill. Sending bills saying I owe hundreds of dollars. Tried repeatedly to fix but the erroneous bills keep on coming. They always say they see their error after 2 hours on the phone every 2 weeks for some problem or another as a result of their billing confusion, now impacting my credit rating. Atty. General of TX and office of Consumer Affairs may get involved.
SWARTZ CREEK, MICHIGAN -- They turned off my internet access on 10-20-16 (my bill has been paid on time for about 10 years - as long as we've been their customer). Numerous phone calls and chats. Never the same answer twice. Finally told me I had to be home all day on the 25th. I got a voicemail telling me it was fixed without anyone coming to my house. I had to use a vacation day. It is going to take cable 2 weeks to run to my house but Frontier is about to fired. They don't even try to do the right thing. It's almost like they are playing a game.
HILLSBORO, OREGON -- I was charged $10 for disconnecting service even though I was not notified when starting service. They don't put it in writing anywhere yet they will send it to collections and ding your credit if you don't pay it. They also fraudulently used a credit card to pay the bill but fortunately my bank reversed it. I will pay the $10 to avoid the headache and the 2 hour phone call I would have to make again in an attempt to reach a competent rational human being. STAY AWAY... YOU'VE BEEN WARNED!
BEAVERTON, OREGON -- Frontier is a terrible company to work with. Their Tech Support staff is completely incompetent and is only capable of reading from a script. If you have any problem, good luck because it won't be resolved, ever. Every month they raise their rates and every month they lower your service level. Don't waste your time with this rip off company, go to any of the other internet providers!
I attempted on 5/26/17 to cancel Fios TV service and keep the 75/75 internet effective 6/7, the start of a new billing period. It appears that order # ** was not fulfilled. A different order # ** has been entered dated 6/9/17 with a fulfillment date of 6/16/17. Now they tell me that I may be charged for the period 6/7 to 6/16 because there is just nothing they can do and their system won't let them. I am to pay full price for half the service and wait for a credit in 1 to 2 months.
LAKE WALES, FLORIDA -- Supposed to have purchased a TV, phone, Internet bundle for $119. Dec. 8, 2016. So far paid 99.82 to Frontier, $204.00 to Dish. Today got our first "bundle" bill $341.89. Have spent hours talking to both companies. Even a fee in Frontier from AT&T, what a GIANT FRAUD. Does this sound familiar???
LAKE WALES, FLORIDA -- They misrepresented the deal for TV, phone and internet. Supposed to have purchased a TV, phone, internet bundle for $119. Dec. 8, 2016. So far paid 99.82 to Frontier, $204.00 to DISH. Today got our first "bundle" bill $341.89. Have spent hours talking to both companies. Even a fee in Frontier from AT&T, what a GIANT FRAUD. Does this sound familiar???