Who is running this company?
After receiving numerous notices from Frontier encouraging me to sign up for online billing, I decided to sign up. The opening web page made it sound like a snap, "Frontier makes it easy to go Green in ... read full review4 Replies - Latest reply on 01/17/2012
Worst Service & Company Ever
Warning, if Frontier Communication tries to sell you on a new service, don’t trust them. They will do anything for their own benefit.
In September Frontier hired a young college kid to come around ... read full review3 Replies - Latest reply on 02/20/2012
Frontier is the worst company I have ever come in contact with. They started charging me for using local dial up access numbers for Compuserve and I got a $1000+ phone bill. Numerous calls to the service ... read full review3 Replies - Latest reply on 12/14/2010
We have now acquired Frontier as our Internet provider. Verizon pulled out and left us with this worse than dial up system. Since the change from Verizon to Frontier, we have been without service every night and for several hours during the day. My friends and neighbors in the next county warned me that the high-speed access I was use to working with was all going to change. I didn't believe it could be so bad, but I was wrong. It is worse. I've called the tech support a couple of times, but the bottom line is - the server is not able to withstand the volume. This service comes to a screeching halt during any peak times. Trying to pay your bill's on-line? Forget it. Trying to read an email from a loved one? Forget it. Trying to do a little work from home? Not going to happen. What you will get at home is a bill every month for Internet service. The one you can't use half of the time.
If you have a choice, do not subscribe to their Internet service. You will be disappointed. Unfortunately, I had no choice.
TWO HARBORS, MINNESOTA -- I live in Two Harbors MN. Frontier is our only option for residential phone and Internet. I have been a customer in good standing for over 10 years. There are no bounds to how the policies and services ... read full review1 Replies - Latest reply on 07/09/2013
Not ready for business in the Northwest
REDMOND, WASHINGTON -- Ok, if you live in the Pacific Northwest you most likely know that Frontier recently aquired Verizon. I've had a number of issues with customer support in the past six weeks, but the most recent (and ... read full review
Two weeks ago my Frontier broadband communications went dead. To make a long story shorter ...
1 Replies - Latest reply on 03/16/2011Add reply
(1) I had to call them six times over a span of one week to get the problem corrected.
(2) each time I called I had to wait at least 30 minutes before I could talk to a 'live' person.
(3) On one call I thought I was making progress with the representative and the line went dead; I could not believe that the representative DID NOT call me back; Instead I had to call and wait another 35 minutes for a 'live' representative
(4) They finally sent me out a new modem, but it took 4 days to arrive
(5) Several times they said they would call me as a 'follow-up' to my problem; except they never called. ...
Their service is worse than terrible.
I HATE FRONTIER
I am so fed up with this horrible company. We got stuck with them due to Verizon selling out to them. Our phone has been out of order for over a month. Every time I call they tell me they have already ... read full review5 Replies - Latest reply on 02/12/2014
Worst Repair Service Ever
MARION, NORTH CAROLINA -- On 4/18/13, I contacted Frontier due to static in our landline. I was told the repair would be done on 4/22/13. On 4/22, the line was dead. In the evening, I contacted them by chat again and was told ... read full review1 Replies - Latest reply on 05/06/2013
Refund Well Overdue
PORTAGE, INDIANA -- We cancelled our Frontier account in December 2011... had no standing contract so there was no problem with cancellation. We had applied for a phone/internet service without a contract back in the July/Aug ... read full review3 Replies - Latest reply on 08/04/2012
Worst service ever! Run!!
BLOOMINGTON, ILLINOIS -- Ever since Verizon discontinued service in my area and sold out to Frontier, my problems have been neverending. Poor quality phone and internet service, bad customer service, erratic service visits and ... read full review1 Replies - Latest reply on 02/22/2012
FORT WAYNE, INDIANA -- Used bait and switch advertising techniques and continue to over-bill me month after month after month. Started billing me for a phone line that I do not have, never requested, and requested to be removed. They would not remove it from my bill. This company is the ultimate NIGHTMARE. DO NOT - UNDER ANY CIRCUMSTANCES - SIGN UP FOR THEIR SERVICE. It is better to not have internet. And I am not kidding.Add reply
Nothing but Issues
WEST VIRGINIA -- Upon first calling to set up new service, I was given a 2 week out service date! On the day of installation you are given a time of 8am to 5pm. I stayed at home the entire day and no one showed up nor ... read full review1 Replies - Latest reply on 05/06/2012
PALMYRA, INDIANA -- Something has gone terribly wrong. The divestiture of Bell Telephone in the 1980's was supposed to bring about better service and pricing through more competition. Huh? What happened? In our area, we have no competition and are left with one very poor choice for phone service, Frontier Communications. I thought that Verizon North was terrible, until Frontier came along and proved that things can get worse. For 15 years we have experienced the same problem, which leads one to believe that the real issue has never been corrected. Dampness, or heaven forbid a good downpour, results in no phone service. We hardly use the home phone and have considered cancelling it altogether; however, I have two business lines that are down much too often. How do you explain to customer's, that in this time of amazing technology, Frontier cannot manage to keep land lines functioning? It is so frustrating and very bad for my business! Add reply