I've had trouble on and off with Frontier since they picked up from Verizon (who were not so great either), but the last 3 months have been horrible. I arranged for new service at a new address several weeks in advance of my move. They cancelled the installation for reasons that still are not clear to me. Finally got a land line and DSL installed and now I get not one but TWO bills each month- one for the line that's installed and one for the cancelled number! I call, they say they've fixed it. I get ANOTHER bill, I call again, they SWEAR they've fixed it. In one month I got 3 bills for ever increasing amounts along with threats to report me as a deadbeat. I have spent hours and hours on the phone with them and no one ever has case notes so I have to explain it again and again. Called a couple of days ago and they still showed that I owed a balance, but swore once again that they have fixed it again.
1 Replies - Latest reply on 08/15/2011Add reply
I think this is a scheme and may amount to consumer fraud. If anyone else has experienced issues with this kind of double billing, it needs to be reported to your state consumer protection agency.
Suddenly this morning (July 13, 2011) Frontier / Yahoo has elected to cram yet more overbearing advertising in-your-face on their co-branded "home page". Can't be moved or eliminated from the page. I'm done with them. 7 Replies - Latest reply on 07/13/2011Add reply
Two weeks ago my Frontier broadband communications went dead. To make a long story shorter ...
1 Replies - Latest reply on 03/16/2011Add reply
(1) I had to call them six times over a span of one week to get the problem corrected.
(2) each time I called I had to wait at least 30 minutes before I could talk to a 'live' person.
(3) On one call I thought I was making progress with the representative and the line went dead; I could not believe that the representative DID NOT call me back; Instead I had to call and wait another 35 minutes for a 'live' representative
(4) They finally sent me out a new modem, but it took 4 days to arrive
(5) Several times they said they would call me as a 'follow-up' to my problem; except they never called. ...
Their service is worse than terrible.
1. I had 1MBs package and it worked ok, but was slow.
2. Decided to upgrade, and after checking online, I saw that I can get 7MBs.
3. Called in and setup for 7MBs.
4. When service was completed, I ... read full review
The cable costs are over priced. And they make it difficult to change services. I have 25/25 Mbps internet, but the the quality sucks. The speeds are not constant, and it's sporadic, sometimes disconnecting occasionally. When it was originally Verizon, the internet had no issues. Now Frontier owns my cable/internet service, quality has gone down hill and costs have gone up, almost double my original cable/internet bill for the same service. Stay away from Frontier Communication if you can. It's been an hour and half, and I'm still waiting on the phone for customer service. 1 Replies - Latest reply on 02/11/2011Add reply
Nothing but Issues
WEST VIRGINIA -- Upon first calling to set up new service, I was given a 2 week out service date! On the day of installation you are given a time of 8am to 5pm. I stayed at home the entire day and no one showed up nor ... read full review1 Replies - Latest reply on 05/06/2012
FIOS TV Rate Increase
Well, I got one of the infamous letters from Frontier today stating that they were increasing the cost of my FiOS TV by $30 per month "due to the increased cost of programming". Of course, they offered ... read full review2 Replies - Latest reply on 01/20/2011
Frontier in Oregon (Verizon)
NEWBERG, OREGON -- If you’re switching to Frontier from Comcast, hold on to your hat’s for what might be the worst customer service in the history of services! I stay with them only for the internet service which is ... read full review2 Replies - Latest reply on 04/13/2011
Who is running this company?
After receiving numerous notices from Frontier encouraging me to sign up for online billing, I decided to sign up. The opening web page made it sound like a snap, "Frontier makes it easy to go Green in ... read full review4 Replies - Latest reply on 01/17/2012
I'm on a contract for $26.99 per month. Each month the bill arrives showing $41.99 due. Each month I call and the agent confirms $26.99 is correct and a ticket will be put in to correct this. The next month I have to do this all over again. The last two months the agents have examined my account and have hung up on me. 20 minutes of phone calls per month. This is pathetic! 2 Replies - Latest reply on 12/28/2010Add reply
WEST VIRGINIA -- Frontier is a horrible company. I was sent two bills for internet and phone services that I didn't authorize. I called the first time and they were suppose to cancel the service and didn't. I called when we got the second bill and was put on hold for 20 minutes and the representative was very rude to me and hung up because I asked if we were to receive another bill what was I suppose to do. I believe the reps need some more in depth customer service training.
1 Replies - Latest reply on 12/14/2010Add reply
I had Frontier before and had a problem with them then so I cancelled my service. This just proves that they have no idea what they are doing.
Frontier is the worst company I have ever come in contact with. They started charging me for using local dial up access numbers for Compuserve and I got a $1000+ phone bill. Numerous calls to the service ... read full review3 Replies - Latest reply on 12/14/2010
I HATE FRONTIER
I am so fed up with this horrible company. We got stuck with them due to Verizon selling out to them. Our phone has been out of order for over a month. Every time I call they tell me they have already ... read full review5 Replies - Latest reply on 02/12/2014
Incompetent Customer Service
PHOENIX, ARKANSAS -- I decided in the summer of 2010 that I was going to switch back to Comcast from Frontier. So I made the switch on Aug 25 and called Frontier customer service the following day to let them know I was no ... read full review2 Replies - Latest reply on 12/02/2010
Ripped Off But Big Time
DELAND, FLORIDA -- I have been with Frontier for 15 years, since moving to this area. A couple of years ago, a woman from Frontier was plying the neighborhood (repeatedly) with an offer I couldn't refuse: around $30 for ... read full review1 Replies - Latest reply on 11/05/2010
I just got this phone service turned on October 5th, and already I have had to call customer service over 7 times and today is the 27th of October i was told my phone was working, it wasn't, i had no long distance carrier even tho I ordered one. then, my calls were restricted, for no reason, ive received 3-4 menacing phone calls from representatives who btw aren't even English speaking, im trying to have this service disconnected because it is the worst phone service I've ever had in my life!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 Replies - Latest reply on 10/28/2010Add reply